Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Aug 15, 2018
Brakes-- I was not having any brake issues at all before this happened: I started braking while pulling into a hotel parking lot but the brake petal went right down to the floor and I had no brakes! I put the car in neutral and pushed down on the emergency brake. I went up a curb but at least didn't hit the building. I had the car towed, explained what happened, and the auto repair shop could... Read more
Incident date: Jun 9, 2021
The contact owns a 2012 Chrysler 300. The contact stated while driving approximately 10 mph, the vehicle loss motive power. The contact stated there was no warning light illuminated. The vehicle was unable to be restarted and was towed to the residence. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Incident date: Jun 11, 2021
I just purchased vehicle on 6/4/21 for my daughter. I gave her the car yesterday 6/10/21 today is 6/11/21 She was driving vehicle pulling out onto busy road and entire vehicle shut off would not start 30 min of sitting waiting for AAA which costs money to send them and car starts up what the heck death trap
Incident date: Jun 11, 2021
I just purchased vehicle on 6/4/21 for my daughter. I gave her the car yesterday 6/10/21 today is 6/11/21 She was driving vehicle pulling out onto busy road and entire vehicle shut off would not start 30 min of sitting waiting for AAA which costs money to send them and car starts up what the heck death trap
Incident date: Jun 9, 2021
The vehicle will stall with no warning and can not be diagnosed because there is no warning indicators. This has happened 5 times in the past month
CHRYSLER
TOWN AND COUNTRY
(2005) - ELECTRICAL SYSTEM
Jun 9, 2021
Incident date: Jun 5, 2021
Instrument cluster started spazing out then smelled wires burning. Resulted in the body control module catching fire.
Fire
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Jun 8, 2021
Incident date: Jun 1, 2021
My van has a failing TIPM and apparently this is a common thing with these vans. It causes the horn to sound, wipers to start even when the vehicle is parked with no one in it and the engine off. It also causes the vehicle to shut off the fuel pump causing the vehicle to shut off while driving. Chrysler is well aware of this and refuses to issue a recall, even though this is something that happens... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - UNKNOWN OR OTHER
Jun 8, 2021
Incident date: Jun 1, 2021
My van has a failing TIPM and apparently this is a common thing with these vans. It causes the horn to sound, wipers to start even when the vehicle is parked with no one in it and the engine off. It also causes the vehicle to shut off the fuel pump causing the vehicle to shut off while driving. Chrysler is well aware of this and refuses to issue a recall, even though this is something that happens... Read more
Incident date: Jan 1, 2020
My 2005 Chrysler 300 has been having an issue with the fuel tank. When you get fuel in it then it won’t stay started. It keeps stalling out repeatedly. It also stalls out randomly under 25mph. Both are dangerous as it may cause you to get T-boned leaving gas station as it repeatedly stalls. Also it stalled out on the freeway on-ramp under 25mph. This is also dangerous as you lose your steering a... Read more
Incident date: Apr 26, 2021
Power steering failure while driving. I have to pull over which is very hard, turn off/on car until power steering engages. I have owned the vehicle for 14 months and it has happened about 8 times over that period. Other Chrysler Pacifica's have power steering recalls, but my model does not.
CHRYSLER
TOWN AND COUNTRY
(2014) - SEAT BELTS
Jun 8, 2021
Incident date: May 8, 2021
The contact owns a 2014 Chrysler Town and Country. The contact stated that the third-row passenger’s and driver’s side seat belts were not sitting across the passenger's chest correctly. The seat belts were mounted from the front of the seat rather than mounted from behind the seat. The dealer inspected the third-row seat belts and was unable adjust the seat belts. The manufacturer was made aw... Read more
Incident date: Jun 7, 2021
About 2yrs ago I had my alternator replaced when I broke down 2hrs from home by Jd ByRider in Owensboro Ky and yesterday I was driving down the street when I noticed my car wouldn’t kick into gear at 35mph. I got to the stop sign when traction light and ABS lights and brake light lit up on my dash and my stereo clock went black! I shut it off Tried to start it back and it just clicked. After fin... Read more
Incident date: May 27, 2021
Took my car to the dealer to have the fuel pump replaced. Car was repaired and picked up only to have it returned for a fuel leak complaint. Dealership said there was no leak nor evidence of a leak, however, the car is leaking fuel. After my experience I searched for any information on this topic and found others that have had a similar issue with the repair/complaint. This has not been resolved a... Read more
Incident date: Apr 15, 2021
For weeks now ive been noticing a weird grinding or dry rubbing sound underneath the front end of my chrysler. Checked it out a few times, as though i am not a mechanic i can identify the basics of something not right. However, after my husband and his brother both looking it over on seperate occasions, they have noted a leak under the carriage of the car. Often here recently, the guage senses an ... Read more
Incident date: Apr 15, 2021
For weeks now ive been noticing a weird grinding or dry rubbing sound underneath the front end of my chrysler. Checked it out a few times, as though i am not a mechanic i can identify the basics of something not right. However, after my husband and his brother both looking it over on seperate occasions, they have noted a leak under the carriage of the car. Often here recently, the guage senses an ... Read more
Incident date: Apr 15, 2021
For weeks now ive been noticing a weird grinding or dry rubbing sound underneath the front end of my chrysler. Checked it out a few times, as though i am not a mechanic i can identify the basics of something not right. However, after my husband and his brother both looking it over on seperate occasions, they have noted a leak under the carriage of the car. Often here recently, the guage senses an ... Read more
Incident date: Jun 5, 2021
The contact owns a 2013 Chrysler 200. The contact stated while driving in a rainstorm, the windshield wipers started skipping and eventually stopped working. The contact stated there was no warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 124,411.
Incident date: Aug 14, 2019
The car displays several symptoms of other recalls on the exact same model. It has high vibration when sitting idle and while driving, the car also has issues in shifting gears on it's own, either while trying to decrease speed, or increase speed. As if it is stuck in gear. The car is an automatic. On top of this, when taking off, the car jerks and stalls in power, instead of going forward as it... Read more
Incident date: Aug 14, 2019
The car displays several symptoms of other recalls on the exact same model. It has high vibration when sitting idle and while driving, the car also has issues in shifting gears on it's own, either while trying to decrease speed, or increase speed. As if it is stuck in gear. The car is an automatic. On top of this, when taking off, the car jerks and stalls in power, instead of going forward as it... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
Jun 7, 2021
Incident date: Jun 4, 2021
Driving in a subdivision at about 20 mi/hr and the passenger headrest AHR deployed for absolutely no reason and without warning hitting the passenger sharply in the back of the head. Looking at the unit it appears that the plastic component holding a retention pin gave out releasing the pin which was still in the grip of metal claws so we know the solenoid didn't accidently activate. The plastic s... Read more
1 injured
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Jun 7, 2021
Incident date: Jun 5, 2021
I bought my chrysler 2014 town and country a year ago used. The drivers seat headrest deployed a couple days ago. It didn't deploy while driving, I had just noticed it looked different. Split open one day. The plastic inside is broken. There were no messages about anything being activated for the headrest. Only the drivers side deployed. If this would've happened while I was driving it could have ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Jun 7, 2021
Incident date: May 16, 2021
I was on my way home to Georgia from Ohio when before I got to Asheville NC my car started making a funny noise and had been doing so for about 30 minutes and it was starting to have a hard time shifting. The check engine light did come on but I was trying to look for gas also because it was the week there was a gas shortage going on and I was less than a quarter of a tank when I started to look ... Read more
Incident date: Jun 3, 2021
When using service brakes and trying to stop the vehicle, I have to push down on the brake pedal multiple times to get the vehicle to stop. Which caused me to almost run several red lights and stop signs. While stopped at a stop light, and my foot is on the brake pedal, the pedal goes to the floor and I have to push down on the brakes multiple times. There is also air noise when pushing down on ... Read more
Incident date: Jun 4, 2021
Gas smell coming from the tank or a fuel pump when gas is full. Hairline crack in fuel pump/tank causing horrible smell inside car cabin and exterior.
Incident date: Apr 12, 2021
Airbag light comes back on after recall repair was made in 2019, passenger airbag light illuminates consistent at start of engine.
Incident date: Apr 25, 2021
Engine stalls, and dies constantly. Seems to help if it idles for 15 minutes prior to driving even in the warm summer months. All lights went off, looked like a Christmas tree, car floored wouldn't go above 30 mph. Made it home, next day all the lights were off except for the check engine light.
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Jun 4, 2021
Incident date: May 1, 2021
I bought my car from 440 Dodge in Jersey City NJ, I had Mopar Insurance for repairs. I bought it back twice for transmission purposes, Dealer did change a somewhat sensor to change shifting on trans at no charge cause I was covered but know it's happening again, Not shifting accordingly, gas is burning cause of staying in gears that are not shifting. Trans is not slipping but I'm having the same p... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Jun 4, 2021
Incident date: May 1, 2021
I bought my car from 440 Dodge in Jersey City NJ, I had Mopar Insurance for repairs. I bought it back twice for transmission purposes, Dealer did change a somewhat sensor to change shifting on trans at no charge cause I was covered but know it's happening again, Not shifting accordingly, gas is burning cause of staying in gears that are not shifting. Trans is not slipping but I'm having the same p... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Jun 4, 2021
Incident date: Apr 2, 2021
Vehicle shuts off with no warning. Doors have opened on their own. Just got out of shop as could not start the vehicle or lock the doors. This has been a dangerous experience. There was a recall for this Wireless Ignition Node Module on 2008-2010. I believe this recall should be extended to the 2012 also.
CHRYSLER
TOWN AND COUNTRY
(2012) - UNKNOWN OR OTHER
Jun 4, 2021
Incident date: Apr 2, 2021
Vehicle shuts off with no warning. Doors have opened on their own. Just got out of shop as could not start the vehicle or lock the doors. This has been a dangerous experience. There was a recall for this Wireless Ignition Node Module on 2008-2010. I believe this recall should be extended to the 2012 also.
CHRYSLER
TOWN AND COUNTRY
(2015) - SEATS
Jun 3, 2021
Incident date: May 20, 2021
While exiting our parked 2015 Town and Country, the driver side active headrest on my wife’s van went off. There was no collision or jarring of the vehicle. We contacted the dealer and were told it would have to be repaired out of pocket. I have seen this problem online and feel as though a recall should have been in place.
Incident date: Apr 9, 2021
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down ... Read more
Incident date: Apr 9, 2021
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down ... Read more
Incident date: Apr 9, 2021
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down ... Read more
Incident date: May 31, 2021
Normally when u turn on the car it says press the brake pedal to start engine in the message, but in my situation it says press clutch pedal to start engine but the problem is that my car is an automatic my car doesn't have clutch what can I do?
Incident date: May 26, 2021
The contact owns a 2000 Chrysler Cirrus. The contact stated while driving at various speeds, the steering wheel would shake and the vehicle was difficult to keep in the lane. Additionally, there was an abnormal sound while driving over bumps in the roadway. The vehicle was taken to an independent mechanic who diagnosed that the ball joints were faulty and needed to be replaced. The vehicle was not... Read more
Incident date: May 26, 2021
The contact owns a 2000 Chrysler Cirrus. The contact stated while driving at various speeds, the steering wheel would shake and the vehicle was difficult to keep in the lane. Additionally, there was an abnormal sound while driving over bumps in the roadway. The vehicle was taken to an independent mechanic who diagnosed that the ball joints were faulty and needed to be replaced. The vehicle was not... Read more
Incident date: May 18, 2021
The contact owns a 2014 CHRYSLER 300. The contact stated while driving at various speeds, the ABS and Brake warning lights, along with an unknown warning light illuminated. The contact had taken the vehicle to a dealer where he was informed that the ABS module needed to be replaced however, the part could not be repaired until March 2022. The manufacturer was not notified of the failure. The vehic... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Jun 1, 2021
Incident date: May 24, 2021
The drivers side passenger electric side door won’t open. The door is permanently locked it normally opens with a electric motor that does it at the push of a button. None of the 4 ways to open the door with the electric motor works. The door also doesn’t open manually from inside or outside the door. The vehicle hasn’t been fixed or looked at it just stopped working. The was a unusual noise... Read more
Incident date: Jan 31, 2021
I have 130k mileage on my Chrysler 300 2007 model. For about 3months, I’ve been experiencing fuel leaks from the bottom rear corner of the driver side just directly beneath my fuel tank, which also makes both the exterior and interior of the car smell of gas. I took the car for maintenance and the fuel tank seals were replaced after my fuel pump was changed. There was no visible fuel spill after... Read more
Incident date: Jan 31, 2021
I have 130k mileage on my Chrysler 300 2007 model. For about 3months, I’ve been experiencing fuel leaks from the bottom rear corner of the driver side just directly beneath my fuel tank, which also makes both the exterior and interior of the car smell of gas. I took the car for maintenance and the fuel tank seals were replaced after my fuel pump was changed. There was no visible fuel spill after... Read more
Incident date: Jan 31, 2021
I have 130k mileage on my Chrysler 300 2007 model. For about 3months, I’ve been experiencing fuel leaks from the bottom rear corner of the driver side just directly beneath my fuel tank, which also makes both the exterior and interior of the car smell of gas. I took the car for maintenance and the fuel tank seals were replaced after my fuel pump was changed. There was no visible fuel spill after... Read more
Incident date: May 29, 2021
My 2013 Chrysler 200 has stalled or shut off completely while driving. The steering wheel and brakes lock up and the car just stops running. There are never any warnings or lights ahead of time to indicate there is any problem. The car simply just shuts off while driving and will not start back up right away. After sitting for about an hour untouched, the car will start right up and run fine until... Read more
Incident date: May 29, 2021
My 2013 Chrysler 200 has stalled or shut off completely while driving. The steering wheel and brakes lock up and the car just stops running. There are never any warnings or lights ahead of time to indicate there is any problem. The car simply just shuts off while driving and will not start back up right away. After sitting for about an hour untouched, the car will start right up and run fine until... Read more
Incident date: May 29, 2021
My 2013 Chrysler 200 has stalled or shut off completely while driving. The steering wheel and brakes lock up and the car just stops running. There are never any warnings or lights ahead of time to indicate there is any problem. The car simply just shuts off while driving and will not start back up right away. After sitting for about an hour untouched, the car will start right up and run fine until... Read more
Incident date: May 18, 2021
Our 2017 Chrysler Pacifica was stopped in traffic on Clinton River Road, Sterling Heights Michigan. When we engaged the gas pedal the vehicle would not start. The vehicle has the engine stop/start feature. By that we mean when the vehicle stops the engine stops and restarts when the gas pedal is depressed. Because we were blocking traffic, the police called for a tow truck which costs us $100... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
May 28, 2021
Incident date: May 23, 2021
When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
May 28, 2021
Incident date: May 23, 2021
When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE:BODY
May 28, 2021
Incident date: May 23, 2021
When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.
Incident date: May 15, 2021
I was stopped at a traffic light for several minutes. I started to feel like we were moving and checked the brakes to make sure they were still fully engaged. When I realized that they were and that I was still rolling, I put the car into park. I did bump the semi in front of me. I’m not sure if the impact or putting the car in park that stopped me. I have had the car for 3 months and nev... Read more
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