Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Jul 6, 2021
Incident date: Jul 1, 2021
The driver head rest deployed while I was driving. It hit the back of my head very hard, causing my neck to hurt and I had a headache for 2 days. I did not go to the Dr. because it wasn't severe. However, I do have this on video because we have a dash cam in our van at all times. I found out these were defective, called the FCA and they told me I could go to any Chrysler dealer and I could get it ... Read more
1 injured
Incident date: May 5, 2021
Drivers side seat belt Does Not Retract. Engine Piston Rod Bearings are defective heat up melt and may cause an Engine Fire like in Hyundai Rod Bearing Recall. Common on Chrysler V6 Engine. May cause Blown engine, snapped Piston Rods, Heat and Engine Fire.
Incident date: May 5, 2021
Drivers side seat belt Does Not Retract. Engine Piston Rod Bearings are defective heat up melt and may cause an Engine Fire like in Hyundai Rod Bearing Recall. Common on Chrysler V6 Engine. May cause Blown engine, snapped Piston Rods, Heat and Engine Fire.
Incident date: Aug 18, 2020
I went on some errands before going out if town. I noticed I might need a wheel alignment soon and I parked the car in my garage to go out of town. When I returned to go have it checked out, I noticed my front driver side tire was flat and a closer inspection, it had a tear. Then I noticed my other front tire was flat as well. I had two people tell me my subframe was badly rusted. I found out this... Read more
Incident date: Aug 18, 2020
I went on some errands before going out if town. I noticed I might need a wheel alignment soon and I parked the car in my garage to go out of town. When I returned to go have it checked out, I noticed my front driver side tire was flat and a closer inspection, it had a tear. Then I noticed my other front tire was flat as well. I had two people tell me my subframe was badly rusted. I found out this... Read more
Incident date: Aug 18, 2020
I went on some errands before going out if town. I noticed I might need a wheel alignment soon and I parked the car in my garage to go out of town. When I returned to go have it checked out, I noticed my front driver side tire was flat and a closer inspection, it had a tear. Then I noticed my other front tire was flat as well. I had two people tell me my subframe was badly rusted. I found out this... Read more
Incident date: Jul 5, 2021
My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on... Read more
Incident date: Jul 5, 2021
My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on... Read more
Incident date: Jul 5, 2021
My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Jul 5, 2021
Incident date: Jul 5, 2021
NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Jul 5, 2021
Incident date: Jul 5, 2021
NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE:BODY
Jul 5, 2021
Incident date: Jul 5, 2021
The passenger side sliding door will not latch when the weather is hot, over 80 degrees. Now when I drive the alarm bell of the door being open has started going off. Worried the door will open while driving putting my children im danger.
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Jul 3, 2021
Incident date: Jul 2, 2021
Charge Hub mounted between trim panel on drivers side between second row and third row seat burned. I parked and smoke started rolling in van. Strong burning smell. Had to call Fire Dept.
Fire
Incident date: Jul 1, 2021
Every time I shift my shift knob from drive to reverse or vice versa. I hear a clunk in the transmission. Like as if my transmission is slipping.
Incident date: Jul 1, 2021
Every time I shift my shift knob from drive to reverse or vice versa. I hear a clunk in the transmission. Like as if my transmission is slipping.
Incident date: Jul 1, 2021
Every time I shift my shift knob from drive to reverse or vice versa. I hear a clunk in the transmission. Like as if my transmission is slipping.
Incident date: Jul 9, 2020
THERE IS AN ELECTRICAL PROBLEM ON MY CAR. FIRST THE LIGHTS WOULD TURN ON AND OFF, THEN THE ALARM WOULD GO OFF, THEN THE RADIO STOPPED TURING ON, THE AC STOPPED WORKING AND NOW IT WON'T TURN ON.
Incident date: Mar 1, 2021
iv been having problems with my vehicle since March 1st been to 3-4 shops one let me know my car is doing everything in the recall for fuel problems stalls out on me while I'm driving and when it gets to under half way mark on gas gage it's like there is no gas in it crystler in auburn ny is no help they keep giving my car back when I tell them whats wrong and giving me the run around iv spent 300... Read more
Incident date: May 26, 2021
The contact owns a 2015 Chrysler 200. The contact stated while driving 65 mph, there were several unknown warning lights illuminated. The contact stated while exiting the highway, the vehicle started to stall and ceased. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that the transmission fluid needed to be flushed. The vehicle was serviced.... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Jul 2, 2021
Incident date: Nov 1, 2020
The contact owns a 2016 Chrysler Town and Country. The contact stated that the driver-side rear sliding door locking mechanism failed and the door would not open from inside or outside the vehicle. The vehicle was taken to an independent mechanic who replaced the door actuator and the failure was remedied. Later the failure had occurred on both the rear driver’s and passenger’s side sliding do... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 2, 2021
Incident date: Jun 1, 2021
I have small grandchildren who play in the driveway area occasionally and I purchased a vehicle with parking collision warning features as an essential safety feature. The front center collision warning stopped working and when taken to the dealer twice they cannot confirm the defect because they test by walking in front of the car from the side. This activates sensors on the side but cannot ident... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - BACK OVER PREVENTION: WARNINGS
Jul 2, 2021
Incident date: Jun 1, 2021
I have small grandchildren who play in the driveway area occasionally and I purchased a vehicle with parking collision warning features as an essential safety feature. The front center collision warning stopped working and when taken to the dealer twice they cannot confirm the defect because they test by walking in front of the car from the side. This activates sensors on the side but cannot ident... Read more
Incident date: Jul 1, 2021
I was sitting in the driver's seat with seat belt buckle up around myself with nothing else in the car besides myself and the airbag light came on the dash panel. It's stays on everytime I start the car and been that way for maybe little over a year.
Incident date: Jun 18, 2021
Noticed water damage on rear driver side pillar had mechanic look found water comming in from sunroof track. the drain hose was still attached and unclogged water began to leak behind the rear grab handle and light. This seems to be a defect by manufacturer and have seen alot of the same complaints.i was worried the water could cause a short maybe fir behind headliner.
Incident date: Jun 18, 2021
Noticed water damage on rear driver side pillar had mechanic look found water comming in from sunroof track. the drain hose was still attached and unclogged water began to leak behind the rear grab handle and light. This seems to be a defect by manufacturer and have seen alot of the same complaints.i was worried the water could cause a short maybe fir behind headliner.
Incident date: Jun 18, 2021
Noticed water damage on rear driver side pillar had mechanic look found water comming in from sunroof track. the drain hose was still attached and unclogged water began to leak behind the rear grab handle and light. This seems to be a defect by manufacturer and have seen alot of the same complaints.i was worried the water could cause a short maybe fir behind headliner.
CHRYSLER
PT CRUISER
(2005) - STEERING
Jun 30, 2021
Incident date: Jun 8, 2021
I bought this car and seen online there was a safety recall for the power steering/hoses malfunctioning. This cars power steering is non-existent and WILL NOT HOLD any power steering fluid. I'd like to file for the recall. This makes my car dangerous to drive. It's my only transportation. Thanks! [XXX] [XXX] [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INF... Read more
Incident date: Jun 26, 2021
We are travelling on the freeway and suddenly the electronic stability control kept on flashing. This just happened two days ago and until now we have this message in the car. Also about a year ago we are driving on the freeway and suddenly the car stopped and could not start. This problem kept on happening.
Incident date: May 30, 2021
After stopping at a stop sign, I turned right to go with traffic, It seemed as though the transmission quit responding at all for several seconds. Fortunately, I was turning to the right. Scary.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Jun 30, 2021
Incident date: Jun 26, 2021
On my Pacifica Hybrid the vehicle drivetrain loses all power and requires the driver put the vehicle in PARK and TURN OFF the ignition and START the vehicle again. Typically this happens when BOTH of the following conditions are met: 1) battery for the hybrid drivetrain, not the 12v accessory battery, runs to 0% or less than 1% state of charge 2) hard braking or sudden braking or braking when go... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - POWER TRAIN
Jun 30, 2021
Incident date: Jun 26, 2021
On my Pacifica Hybrid the vehicle drivetrain loses all power and requires the driver put the vehicle in PARK and TURN OFF the ignition and START the vehicle again. Typically this happens when BOTH of the following conditions are met: 1) battery for the hybrid drivetrain, not the 12v accessory battery, runs to 0% or less than 1% state of charge 2) hard braking or sudden braking or braking when go... Read more
Incident date: Apr 1, 2021
The radio, heat/AC unit, temperature moves up and down by itself, maps, etc... Took my car to my local dealership for routine oil change. I inquired about why my radio was on a constant browse? The technician explained that this has been a common issue with the Chrysler 300. Since then the issue has gotten worse. I feel if this is an issue that is happening in other Chrysler's maybe is should be... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jun 29, 2021
Incident date: Jun 29, 2021
Stopped at a light and the engine stalled. Radio (uconnect system) turned off but dash lights still in operating order. I had to put the car in park and restart the ignition. it started right up at that point.
Incident date: Jun 29, 2019
The contact owns a 2013 Chrysler 200. The contact stated while driving at various speeds, the vehicle stalled without warning. During the failure, there was no warning light or message displayed on the instrument panel. The vehicle was restarted approximately 30 minutes later. The vehicle was taken to the local dealer who was unable to duplicate the failure. No repair was performed. The manufactur... Read more
Incident date: Jun 29, 2019
The contact owns a 2013 Chrysler 200. The contact stated while driving at various speeds, the vehicle stalled without warning. During the failure, there was no warning light or message displayed on the instrument panel. The vehicle was restarted approximately 30 minutes later. The vehicle was taken to the local dealer who was unable to duplicate the failure. No repair was performed. The manufactur... Read more
Incident date: Jun 28, 2021
When coming to a stop or accelerating from a complete stop either turning or straight, the engine stalls without warning & there is no power steering or momentum to safely pull over. I have been stuck with hazards at neighborhood stop signs, in stopped traffic after the light turns green, freeway on-ramps, in the center of small & large intersections blocking traffic, on railroad tracks, & more. I... Read more
Incident date: Jun 28, 2021
When coming to a stop or accelerating from a complete stop either turning or straight, the engine stalls without warning & there is no power steering or momentum to safely pull over. I have been stuck with hazards at neighborhood stop signs, in stopped traffic after the light turns green, freeway on-ramps, in the center of small & large intersections blocking traffic, on railroad tracks, & more. I... Read more
Incident date: Jun 25, 2021
The brake booster has failed making it extremely difficult to drive and dangerous according to the local Dodge dealership these parts have been on backorder for 2 months now
Incident date: Jun 1, 2021
The contact owns a 1999 Chrysler Concorde. The contact stated while driving at an undisclosed speed, there was a gasoline odor detected while the vehicle was parked. There was no visible fuel leak on the ground when the contact inspected the vehicle. The dealer was informed of the failure but informed the contact that the vehicle needed to be diagnosed. The vehicle was not diagnosed nor repaired. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - AIR BAGS
Jun 28, 2021
Incident date: Jun 27, 2021
During an accident, the front driver side was impacted. My brother was driving, and hit his head on the windshield after air bags failed to deploy. He rear-ended another vehicle on the highway when he was going somewhere around 40-50 MPH. He is handicapped, and therefore was seat belted into his wheelchair in addition to the car seatbelt. It is believed that his chair seatbelt kept him from hittin... Read more
Crash
2 injured
CHRYSLER
TOWN AND COUNTRY
(2013) - ENGINE
Jun 28, 2021
Incident date: Jun 25, 2021
On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - STEERING
Jun 28, 2021
Incident date: Jun 25, 2021
On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Jun 28, 2021
Incident date: Jun 25, 2021
On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Jun 26, 2021
Incident date: Jun 25, 2021
The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
Jun 26, 2021
Incident date: Jun 25, 2021
The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Jun 26, 2021
Incident date: May 1, 2021
Rear sliding door lock makes buzzing sound. Stopped locking.
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jun 24, 2021
Incident date: Jan 6, 2020
Left Sliding Door Locked and would not open. This has happened twice since I have owned this vehicle: 01/06/2020 and again 06/01/2021. Both times Door Lock Actuator had to be replaced. This is very dangerous......emergency situations with child in backseat .......would have to access child from right sliding door ! Wasting precious time . I tried multiple ways to get door unlocked both times... Read more
Incident date: Jun 23, 2021
My car went into neutral by itself. Won’t shift into drive The car isn’t on the recall list by VIN but it is having issues that are listed in the recalls. The airbag light is on as well. I’ve never gotten into an accident since I’ve had the vehicle.
Incident date: May 10, 2021
The contact owns a 2007 Chrysler 300. The contact stated that while driving at 30 MPH, her vehicle shut off without warning. Unable to restart the vehicle, the contact had the vehicle towed to her home. The contact had the battery and starter replaced; however, the failure persisted. The contact then had an independent mechanic come to her home where they discovered that the failure was linked to ... Read more
Incident date: May 10, 2021
The contact owns a 2007 Chrysler 300. The contact stated that while driving at 30 MPH, her vehicle shut off without warning. Unable to restart the vehicle, the contact had the vehicle towed to her home. The contact had the battery and starter replaced; however, the failure persisted. The contact then had an independent mechanic come to her home where they discovered that the failure was linked to ... Read more