Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Mar 2, 2021
The contact owns a 2024 Chevrolet Colorado. The contact stated that the roof of the vehicle had several dents. The contact became aware that several similar vehicles had the same dents to the roof. The contact referenced NHTSA ID Number: 11014388 (STRUCTURE) as the cause for the failure; however, the VIN was not included. The dealer was notified of the issue. The vehicle was not repaired. The manu... Read more
Incident date: Mar 2, 2021
The contact owns a 2016 Ford Fusion. The contact stated that the back over prevention camera was flashing on and off with a blank image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Incident date: Mar 2, 2026
My car will be in park and it always says shift to park when its in park , this is very unsafe. Also when I change gears from park to drive or reverse the RPM revs up gets stuck then drops quick causing the hesitation and then kicks in.
Incident date: Mar 2, 2026
The contact owns a 2022 Dodge Durango. The contact stated that after her husband restarted the vehicle, the driver's side headlight failed to illuminate. The contact related the failure to the headlamp assembly; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Incident date: Mar 1, 2026
While driving, the vehicle displayed a 'Drivetrain malfunction' warning on the dashboard and began jerking. I safely pulled over and turned off the vehicle. Immediately after stopping, there was a distinct, strong electrical burning smell coming from the engine compartment. The vehicle was inspected by an authorized BMW dealership. The dealer diagnosed a catastrophic failure of the starter motor. ... Read more
Incident date: Nov 1, 2025
Around 02/10/2026, all of ADAS functions of my 2022 Tesla Model Y has suddenly stopped working, and the rearview was just black. On 02/27/2026, Tesla service diagnosed the car and tole me that the car computer should be replaced and its total repair cost would be about $3,200. My car's mileage was 51,000 at the onset of the problem, so just passed the standard 50K warranty. My car has total loss... Read more
Incident date: Nov 1, 2025
Around 02/10/2026, all of ADAS functions of my 2022 Tesla Model Y has suddenly stopped working, and the rearview was just black. On 02/27/2026, Tesla service diagnosed the car and tole me that the car computer should be replaced and its total repair cost would be about $3,200. My car's mileage was 51,000 at the onset of the problem, so just passed the standard 50K warranty. My car has total loss... Read more
Incident date: Nov 1, 2025
Around 02/10/2026, all of ADAS functions of my 2022 Tesla Model Y has suddenly stopped working, and the rearview was just black. On 02/27/2026, Tesla service diagnosed the car and tole me that the car computer should be replaced and its total repair cost would be about $3,200. My car's mileage was 51,000 at the onset of the problem, so just passed the standard 50K warranty. My car has total loss... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - FUEL/PROPULSION SYSTEM
Feb 27, 2026
Incident date: Feb 27, 2026
I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doc... Read more
Fire
Incident date: Feb 13, 2026
Windshield camera and all its functions does not work. The following systems do not work. LKAS ACC CMBS LDW I drive 3 hours to work and back and not having these safety features is dangerous for me because my foot and ankle hurts to keep a consistent speed, and when I am drowsy the LKAS helps me stay in my lane. All of these warning lights are on my dash. I bought this vehicle in 2018 and the lig... Read more
Incident date: Dec 2, 2025
When shifting my car into park the vehicle did not recognize that the gear was indeed in park. I would get a message saying “Shift to Park” and I could not fully turn my car off. This problem made me feel unsafe as I didn’t know what to do when it wouldn’t turn off. My battery could have run down and I would be stranded. In researching this problem GM was sued for the very same problem in ... Read more
Incident date: Feb 26, 2026
February 26, 2026, Concern: Ford Recall 25S76 / NHTSA 25V467 – No remedy available. My vehicle previously had an earlier Ford recall for fuel leakage and fire risk. The dealer installed a drain tube as an interim fix about 18 months ago. Ford has now issued a new recall 25S76 / NHTSA Recall 25V467 August 2025 for a similar hazard involving cracked fuel injectors that can cause fuel to accumul... Read more
Incident date: Feb 26, 2026
The uconnect 4 system that controls everything on the vehicle will randomly reboot while being driven, disabling safety systems like reverse cameras during the reboot, and leaving the UI for uconnect incomplete after restart is completed so vehicle settings are not available until vehicle has been turned off for over 10 minutes. I believe that this is due to bugged wifi drivers since it seems to ... Read more
Incident date: Feb 15, 2026
The contact owns a 2021 Ford F-150. The contact stated while driving 10 MPH and leaving a parking lot, there was an abnormally loud banging sound coming from the rear end of the vehicle, before the vehicle lost motive power. The contact was able to pull over to the side of the road and the vehicle was towed to the dealer, where it was diagnosed and determined that the rear axle bolts had fractured... Read more
Incident date: Feb 15, 2026
On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine rep... Read more
Incident date: Feb 15, 2026
On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine rep... Read more
Incident date: Feb 25, 2026
New vehicle with 299 miles, use remote start and heard loud vibration, ticking noise coming from vehicle. Upon entering vehicle ( check engine light ) emissions system problems. power may be reduced. See your dealer.
Incident date: Feb 10, 2026
While the vehicle was on the charger, the ICCU failed which then caused then fried my JuiceBox EV40 charger and flipped the dedicated circuit breaker. The car has since been repaired. I am concerned that this is a dangerous failure. If it happened on the road it potentially left me without propulsion. I'm also concerned that but for the circuit breaker functioning as designed it could have caus... Read more
Incident date: Feb 25, 2026
An internal failure on the front windshield camera assembly part #36160-TG7-A63 had caused the Advanced Driver Assistance Systems to fail. Which in turn has caused the following systems to fail: Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warni... Read more
Incident date: Feb 16, 2026
The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V322000 (Exterior Lighting) and 25V767000 (Engine and Engine Cooling); however, the parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that the parts were not yet available. The manufacturer was contacted, and the contact was informed that ... Read more
Incident date: Feb 6, 2026
On May 26, 2024, I entered into a lease agreement for a Lincoln Navigator vehicle manufactured and warranted by Lincoln Motor Company. This vehicle subsequently developed multiple serious and dangerous safety defects, including uncontrolled and spontaneous seat inflation, failure of seat pump systems, infotainment system failure including loss of backup camera and safety display systems, unexpecte... Read more
Incident date: Feb 6, 2026
On May 26, 2024, I entered into a lease agreement for a Lincoln Navigator vehicle manufactured and warranted by Lincoln Motor Company. This vehicle subsequently developed multiple serious and dangerous safety defects, including uncontrolled and spontaneous seat inflation, failure of seat pump systems, infotainment system failure including loss of backup camera and safety display systems, unexpecte... Read more
Incident date: Feb 6, 2026
On May 26, 2024, I entered into a lease agreement for a Lincoln Navigator vehicle manufactured and warranted by Lincoln Motor Company. This vehicle subsequently developed multiple serious and dangerous safety defects, including uncontrolled and spontaneous seat inflation, failure of seat pump systems, infotainment system failure including loss of backup camera and safety display systems, unexpecte... Read more
Incident date: Jan 28, 2026
While using Tesla's Full Self-Driving (Supervised) software on the Pacific Coast Highway (PCH) and other highways, the vehicle’s automated steering system repeatedly malfunctions by failing to maintain lane centering. Specifically, the car drifts or actively steers across double yellow lines into the lane of oncoming traffic. This issue is a persistent failure of the Advanced Driver Assistance S... Read more
Incident date: Jan 7, 2026
The vehicle is experiencing deterioration of the main engine wiring harness insulation, resulting in exposed wires contacting each other. This condition has caused intermittent check engine lights and electrical fault codes. The dealership has confirmed that the wiring insulation has degraded, allowing wires to contact each other. The issue appears related to material durability of the harness ra... Read more
Incident date: Jan 16, 2026
In April 2025 my vehicle had a recall (1: SC336 or 25V099), I brought it into a Kia dealership, they said it failed the test, and needed a new engine (i was without a vehicle for weeks, dealership said they did not have any loaners until after 14 days). They then call back weeks later saying the test was faulty, and i could have my car back. They said to keep an eye on it if there are any issues r... Read more
Incident date: Feb 13, 2026
Vehicle began displaying check engine light. Diagnostic code P219B (Bank 2 air-fuel ratio imbalance) was identified. Vehicle was serviced and a valve-related repair was performed. Shortly after, engine performance worsened and further inspection revealed metal shavings in engine oil and confirmed internal lifter/valvetrain failure. Oil levels were normal and maintenance records are available. No ... Read more
Incident date: Nov 1, 2025
I was driving on the highway when an alarm sounded and warning message displayed: "Stop Safely, Vehicle Will Shut Off Soon" At the same time, a turtle icon came on, along with the check engine light. I lost all power in the gas pedal. I pulled over, and after shutting my van down for a few minutes, I was able to turn it back on and get to my destination. However, the same exact issue happened on m... Read more
Incident date: Nov 5, 2025
My transmission broke down, There have been multiple reports of CVT transmission failures. Toyota experimented with a new transmission in the 2017-2020 CH-r models. No disclosures were attached. Replacements are the only option for this repair. Toyota is charging between $10,000-$14,000 for parts and labor.
CHRYSLER
TOWN AND COUNTRY
(2011) - FUEL/PROPULSION SYSTEM
Feb 22, 2026
Incident date: Feb 16, 2026
On i believe 1/14/26, my check engine light came on. Scheduled appt.for 1/16/26 for diagnostic. Several things were wrong. I decided to come back due to not having the money at the time. Over the wked, I remembered a recall notice i received around November that I asked about in November during my oil change & was told the parts aren't in & they'd give me a call. Upon viewing the recall it seemed ... Read more
Incident date: Jan 3, 2024
Car suddenly lost control, making zig zag movements, none of the safety sensors were working, car went off road and crashed into freeway side fence. Windows airbags deployed on driver window and passenger window behind driver seat
Crash
Incident date: Jan 13, 2026
My truck loses power at a stop, starting to accelerate is stalls in the middle of the road. It seems to be stuck in gear or not going in gear. It will finally start going and the hesitation starts a the rpm gage goes up to about 3000 rpm’s and then goes back down to 1500. This is extremely dangerous to lose power in the middle of the road. This needs to be addressed.
Incident date: Feb 6, 2026
My airbag light came on again recently, without any incident and I am concerned that this means my car is now unsafe. This happened in 2017 and it was a repair that was made without charge. I have now been informed that it would cost over $1,000 to repair, but I think this is a malfunction that should be covered by the Dealer, as there has been an issue with the airbags before.
Incident date: Feb 6, 2026
Electronic parking brake failure after Massachusetts snow storms and salt. Car is currently at dealership so yes it’s available for inspection at Sentry Ford Medford MA. Yes it’s been reproduced. I was lucky it did not fail engaged so I was able to drive it. Early production 2023 but ford did not recall this model year. Same problem as csp 22p31. Ford currently is not covering this repair even... Read more
Incident date: Feb 15, 2026
My vehicle was subject to a GM recall involving inspection of the 6.2L engine. The recall inspection was completed by an authorized GM dealership at 58,581 miles. The vehicle was cleared as passing the recall criteria and returned to me. Within fewer than 10 miles after leaving the dealership following the recall inspection, at approximately 58,590 miles, the vehicle experienced a sudden loss of ... Read more
Incident date: Feb 19, 2026
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the rain, water leaked inside the vehicle. There was water accumulating on the floor on the driver’s and the passenger’s side of the vehicle. The contact... Read more
CHRYSLER
PT CRUISER
(2005) - BACK OVER PREVENTION
Feb 20, 2026
Incident date: Jan 20, 2026
The contact owns a 2022 Tesla Model Y. The contact stated that while charging the vehicle or using the onboard navigation system to search for a charging station, the entire infotainment central processing unit shut down unintendedly. The contact stated that there was an abnormally low humming sound, and approximately 30-seconds later the infotainment screen shut down unintendedly. The contact had... Read more
CHRYSLER
PACIFICA
(2023) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF)
Feb 20, 2026
Incident date: Feb 20, 2026
The contact owns a 2021 Ford F-350. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the DEF Pump, DEF Pump Lines needed, and DEF heater element needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 92,567.
Incident date: Jan 28, 2026
> While driving the car, the low oil pressure indicator came on, and within less than a mile later there was a sudden loss of power, engine stalled and then would not start again, requiring the vehicle to be towed off the road and to a repair garage. > Vehicle was immobile on the road putting driver of this vehicle and other vehicles on the road at risk of an accident and injury. > Vehicle origina... Read more
Incident date: May 1, 2025
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 20 MPH, the accelerator pedal was depressed, and the vehicle lost automotive power intermittently, and the vehicle shuddered abnormally. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unknown. The vehicle ... Read more
Incident date: May 1, 2025
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 20 MPH, the accelerator pedal was depressed, and the vehicle lost automotive power intermittently, and the vehicle shuddered abnormally. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unknown. The vehicle ... Read more
Incident date: May 1, 2025
From the beginning of ownership, this vehicle has experienced repeated infotainment and system failures that directly impact driver safety, including: The infotainment screen pixelating, freezing, and restarting while the vehicle is in motion A documented incident where the system emitted a loud noise for over 30 seconds before restarting Screen restarts while backing up, preventing the rearview c... Read more
Incident date: Feb 12, 2026
MFTR Recall 28S75 NHTSA Recall 25V 455 This is a safety risk recall issued over 7 months ago and Ford still does not have a remedy to fix the problem. So far my F150 has not experienced the problem, but do I just keep driving and one day the vehicle stops running, maybe while I'm traveling on an interstate at 70 mph. I think it's time to pressure Ford for a fix before someone has a tragic accide... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Feb 18, 2026
Incident date: Feb 17, 2026
The exhaust manifolds crack both of them which is a flaw that has not been recalled The leak started within a few months of owning the truck new it was under bumper to bumper warranty but the leak was not loud so I did not worry about it and it always passed emissions after the manufactures warranty was up i bought an extended warranty and it ran up still passing emissions, the truck got to abou... Read more
Incident date: Feb 6, 2026
Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and... Read more
Incident date: Feb 6, 2026
Car was serviced for recall work and returned next day with con box failure which controls SOS feature on car. The Con box failures can be caused from battery voltage events and software resets . The car had approximately 38k miles on it at the time of service . The dealer and Audi would not accept any responsibility for the failure of the con... Read more
CHRYSLER
PACIFICA
(2025) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING:POTABLE WATER:STORAGE TANK
Feb 18, 2026
Incident date: Jan 26, 2026
My concern is the holding tank fell down . It’s brand new never water in it . And I was 500 miles from home when I noticed it . This could have caused a wreck for me or others had it fallen all the way out . At highway speeds. The dealer told me they the manufacturer told them to strap it in . I think this repair may work but I feel I need to get a second opinion. The framework and the trailer f... Read more
Incident date: Feb 1, 2026
Driving while pulling a trailer using the towing package included on u-connect. When applying pressure to the brake pedal the trailer brakes locked up and the driver had trouble maintaing control of the truck. The turn signal and brake lights on the trailer do not work while hooked up the wiring harness.
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Feb 17, 2026
Incident date: Feb 13, 2026
I was on the interstate and when I was passing a vehicle in the middle lane the engine lost power, shifted to N. I tried going back to drive it would not shift. Stopped the suv and tried restarting it. When I pushed on the brake and tried to start it the whole vehicle would loose power to all my screens. I had this vehicle towed in back in September 2025 due to not cranking over when starting. The... Read more
Incident date: Dec 17, 2025
I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Temporarily Unavailable 3. Stop/Start Not Ready Engine Temperature Too Low Received several codes showing faulty equipment. C140B-4B Transfer Case Motor Overheating-Drawing Excessive Amperage 11-13 Amps. Rear Differential has faulty pump Excessive end play at L/side axle Jeep will ne... Read more