Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Mar 1, 2020
** Occasional stalling, when stopped or when driving normal speeds, sometimes for a few seconds, sometimes longer. Fuel pump was replaced, problem continued, 2nd fuel pump installed, problem continues. Mechanic believes it is the TIPM, Totally Integrated Power Module. ** Headlights sometimes turn off while driving when totally dark. Not an issue of any ambient triggering headlight to turn off.... Read more
Incident date: Feb 26, 2020
At least daily it shifts hard. My foot would be off the gas and it will shift up. I have gone to the dealer to get it "fixed". They did a software update. It was fixed for a few days and started up again. The car only has 30K miles on it. Shouldn't be having these issues. There's no approx date. It's ongoing since I took over car from my father on 2/26/2020
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Jul 27, 2021
Incident date: Jul 24, 2021
When starting the ignition there were times the vehicle would not start or would suddenly stop when driving. Before purchasing this van the starter the fuel pump were replace almost three years (owner) later the starter was replaced and continued to have the same issue. Our Dodge Chrysler mechanic now say a external fuel pump relay must be place and have wiring. The risk is the safety of the driv... Read more
CHRYSLER
TOWN AND COUNTRY
(2005) - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Jul 27, 2021
Incident date: Apr 22, 2021
The contact owns a 2005 Chrysler Town and Country. The contact stated while driving 35 mph, the parking brake warning light had illuminated the instrument panel. After she checked her parking brake and saw that it was not engaged, she continued to drive and noticed an abnormal rubber odor coming from the vehicle. She continued driving and then noticed white smoke coming from the dashboard. The con... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2005) - VEHICLE SPEED CONTROL
Jul 27, 2021
Incident date: Apr 22, 2021
The contact owns a 2005 Chrysler Town and Country. The contact stated while driving 35 mph, the parking brake warning light had illuminated the instrument panel. After she checked her parking brake and saw that it was not engaged, she continued to drive and noticed an abnormal rubber odor coming from the vehicle. She continued driving and then noticed white smoke coming from the dashboard. The con... Read more
Fire
CHRYSLER
PT CRUISER
(2002) - ENGINE
Jul 27, 2021
Incident date: Jul 26, 2021
While driving the vehicle I could begin to smell a strong odor of gas them almost like the smell of plastic melting and the vehicle engine started running hot temperature so I immediately turned off the engine as I pulled over to the side of the road and as I stepped out of the car aflame began under the hood and ended up burning my entire engine. Fire department had to come and extinguish the car... Read more
Fire
CHRYSLER
PT CRUISER
(2002) - FUEL/PROPULSION SYSTEM
Jul 27, 2021
Incident date: Jul 26, 2021
While driving the vehicle I could begin to smell a strong odor of gas them almost like the smell of plastic melting and the vehicle engine started running hot temperature so I immediately turned off the engine as I pulled over to the side of the road and as I stepped out of the car aflame began under the hood and ended up burning my entire engine. Fire department had to come and extinguish the car... Read more
Fire
Incident date: Jul 14, 2021
The contact owns a 2014 Chrysler 200. The contact stated while driving approximately 40 mph, the vehicle stalled without warning. The contact was able to pull over and the vehicle was restarted but the vehicle stalled again without warning. The contact stated no warning light was illuminated. The vehicle was towed, diagnosed, and repaired but the failure persisted. The manufacturer was informed of... Read more
Incident date: Jan 1, 2020
The contact owns a 2015 Chrysler 200. The contact stated that the driver’s side air bag warning light was illuminated on the instrument panel. The vehicle was taken to a dealer and the contact was informed that the wiring harnesses in the driver’s and passenger’s side air bags needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was no... Read more
Incident date: Jun 30, 2021
Purchased this used 2016 Chrysler 200 from Dan Derry in Cedar Falls. The next day my son was driving this car the air bag light came on. Contacted dealer and they were not aware of any air bag issues with this car and told us we bought AS IS. From what I am reading on line Chrysler has know about this for some time. I see this has a huge safety issue that sounds like it is pretty expensive to fix.... Read more
Incident date: Jul 14, 2021
The UConnect Infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become d... Read more
Incident date: Jul 25, 2021
When refueling, the gas will overflow after just a few seconds (2-3 gallons of fuel added to empty tank). The fuel handle will shut off and only allow a few ML of fuel to be added to the tank. I must refil tank by holding gas handle and allowing only a trickle of fuel into the tank. Even with this SLOW refil, the fuel often overflows and spills onto the ground (and onto me). This problem began... Read more
Incident date: Jul 25, 2021
Issue #1) 2015 Chrysler 200 looses power and goes dead in the middle of the road. Shift gear to park light comes on as it goes dead. Vehicle has done this repeatedly. I've replaced battery, the keyfob battery, and had the oil changed. Issue#2) The passenger airbag alarm is indicating problems with the airbag. Issue #3) Vehicle is an automatic, but exhibits stalling when shifting at sporadic and i... Read more
Incident date: Jul 25, 2021
Issue #1) 2015 Chrysler 200 looses power and goes dead in the middle of the road. Shift gear to park light comes on as it goes dead. Vehicle has done this repeatedly. I've replaced battery, the keyfob battery, and had the oil changed. Issue#2) The passenger airbag alarm is indicating problems with the airbag. Issue #3) Vehicle is an automatic, but exhibits stalling when shifting at sporadic and i... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - Carry Handle, Shell, Base
Jul 25, 2021
Incident date: Jul 22, 2021
Installed the car seat in my car as I’m expecting my little one in 7 weeks or less, and realized after buckling in and anchoring down properly, the car seat itself is wobbly and insecure in the base. It clicks in at the bottom of the base, but at the top there’s nothing it clicks into and you can lift the top part of the bottom of the car seat out of the base.
CHRYSLER
TOWN AND COUNTRY
(2014) - EXTERIOR LIGHTING:HEADLIGHTS
Jul 22, 2021
Incident date: Feb 10, 2020
The contact owns a 2014 Chrysler Town and Country. The contact stated while reversing from his garage, his wife notified him that the rear driver’s side taillight and the license plate light bulb were not illuminated. The contact stated that there was no warning light illuminated. The contact also stated that the front driver’s side light was not illuminated. The contact took the vehicle to an... Read more
Incident date: Jul 1, 2021
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Incident date: Jul 1, 2021
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Incident date: Jul 1, 2021
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY
Incident date: Jul 1, 2021
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY
Incident date: Jul 1, 2021
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY Chrysler's Response(s): [TODAY] Hello, my name is Dave. I'm calling from Chrysler case management regarding the case that was escalated up for the 2019 Chrysler 300. I understand that you're working with Chapman Dodge... Read more
Incident date: Jul 1, 2021
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY Chrysler's Response(s): [TODAY] Hello, my name is Dave. I'm calling from Chrysler case management regarding the case that was escalated up for the 2019 Chrysler 300. I understand that you're working with Chapman Dodge... Read more
Incident date: Jul 2, 2021
We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61.7" tall the liftgate came down full force on my head it did not beep and retrac... Read more
1 injured
Incident date: Jul 22, 2021
Key fob program
Incident date: Jul 22, 2021
Key fob program
Incident date: Jul 22, 2021
Key fob program
Incident date: Jul 1, 2021
BRAND NEW CHRYSLER 300 W/<1100MI "UCONNECT UPDATE ERROR CODE 20" VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X2) NO REPAIR PARTS AVAILABLE REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) "NO BACKUP CAMERA" "NO A/C & HEAT CONTROLS" - A/C FULL ON/OFF ONLY "NO RADIO / NO NAVIGATION / NO EMERGENCY" DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK... Read more
Incident date: Jul 1, 2021
BRAND NEW CHRYSLER 300 W/<1100MI "UCONNECT UPDATE ERROR CODE 20" VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X2) NO REPAIR PARTS AVAILABLE REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) "NO BACKUP CAMERA" "NO A/C & HEAT CONTROLS" - A/C FULL ON/OFF ONLY "NO RADIO / NO NAVIGATION / NO EMERGENCY" DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Jul 21, 2021
Incident date: Jul 29, 2020
The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle would lose motive power randomly. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V373000 (Electrical System, Air Bags) however, th... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - AIR BAGS
Jul 21, 2021
Incident date: Jul 29, 2020
The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle would lose motive power randomly. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V373000 (Electrical System, Air Bags) however, th... Read more
Incident date: Jun 15, 2021
The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An A indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the RPM go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won’t op... Read more
Incident date: Jun 15, 2021
The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An A indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the RPM go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won’t op... Read more
Incident date: Jun 15, 2021
The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An A indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the RPM go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won’t op... Read more
Incident date: Jul 20, 2021
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Incident date: Jul 20, 2021
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Incident date: Jul 20, 2021
My door panels on my 17 300 are warped and you have to slam the door to make sure they close and they pose a risk of the side airbags not to deploy and effect the flow of air from the heat and a/c
Incident date: Aug 22, 2020
I bought a 07 Chrysler 300 at 126k. I had just got an oil change like a month before and radiator clean. One day I'm driving and then I parked and then I crank it up and it just starts making noise out of no where.So I cut it off and on and it's making clacking noise. I didn't have no lights on when I bought the car 3 months ago and it still doesn't have a light on. It just locked 🔒 up on me o... Read more
Incident date: Jun 15, 2021
Antilock Brake System (ABS) module malfunctioned. Brakes function is being compromised and warning lamps were activated. Vehicle/Component was inspected by the dealership and the ABS module was replaced at owner's cost. There is similar ABS module recalls (refer to FCA Safety Recall R61/NHTSA 15V-675).
Incident date: Jul 16, 2021
The contact owns a 2008 Chrysler Aspen. The contact stated while his son was driving 45 mph, with his wife seated in the passenger’s side seat, the rear driver side wheel inadvertently locked up and the vehicle stalled. Several warning lights including the ABS warning light were illuminated. The contact stated when the vehicle was shifted into reverse, the rear driver’s side wheel unlocked, an... Read more
Incident date: Jul 16, 2021
The contact owns a 2008 Chrysler Aspen. The contact stated while his son was driving 45 mph, with his wife seated in the passenger’s side seat, the rear driver side wheel inadvertently locked up and the vehicle stalled. Several warning lights including the ABS warning light were illuminated. The contact stated when the vehicle was shifted into reverse, the rear driver’s side wheel unlocked, an... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Jul 19, 2021
Incident date: Jul 17, 2021
The contact owns a 2015 Chrysler Town and Country. The contact stated that while her father was driving 70 mph, the vehicle stalled without warning. The vehicle was towed to the residence. The contact called the local dealer but, the vehicle was not taken to be diagnosed nor repaired. The manufacturer was notified of the failure. The contact stated the failure was like NHTSA campaign number: 16V46... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Jul 19, 2021
Incident date: Jul 17, 2021
The contact owns a 2015 Chrysler Town and Country. The contact stated that while her father was driving 70 mph, the vehicle stalled without warning. The vehicle was towed to the residence. The contact called the local dealer but, the vehicle was not taken to be diagnosed nor repaired. The manufacturer was notified of the failure. The contact stated the failure was like NHTSA campaign number: 16V46... Read more
Incident date: Jul 18, 2021
My emergency brake deploys while driving. I’ve almost died 3x. Have proof of reporting and photos .. now my car is wrecked. I need help.
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Jul 17, 2021
Incident date: Jul 17, 2021
Right sliding door buzzes when unlocking.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Jul 17, 2021
Incident date: Jul 15, 2021
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
Jul 17, 2021
Incident date: Jul 15, 2021
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Jul 17, 2021
Incident date: Jul 15, 2021
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
Incident date: Mar 2, 2021
The contact owns a 2015 Chrysler 200. The contact stated that while the vehicle was parked, she checked the oil in the vehicle, and the dipstick showed that the engine was 1 ¼ quarts of oil low. The contact topped off the oil level however, after a month the contact checked the oil again and noticed that the oil level was very low. The contact was concerned that the vehicle was consuming too much... Read more
Incident date: Mar 2, 2021
The contact owns a 2015 Chrysler 200. The contact stated that while the vehicle was parked, she checked the oil in the vehicle, and the dipstick showed that the engine was 1 ¼ quarts of oil low. The contact topped off the oil level however, after a month the contact checked the oil again and noticed that the oil level was very low. The contact was concerned that the vehicle was consuming too much... Read more
Incident date: Jun 26, 2021
Filling up the gas results in a strong odor of gas in the cabin and gas leaking out of the right rear wheel well. Also caused the engine to sputter and turn off. Found content in the https://www.300cforums.com/ forum that speaks of the issue.