Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 15, 2021
I bought a 2005 Chrysler Pacific 3 weeks ago from a dealership.. Engine light came on and car was stalling when I was at a light. Took to a shop to get checked it was 2 censer's.but afterwards still light was on. They checked further the motor mounts and subframe are rusted bad. To a point dangerous.! Of course the place I bought it at refuses to do anything. Not happy!
Incident date: Aug 13, 2021
The contact owns a 2021 Chrysler Voyager. The contact stated that after stopping at a stop sign, the contact depressed the accelerator pedal and the vehicle inadvertently shifted into park and shut-off. The contact was able to restart the vehicle. The automatic start stop warning light was illuminated. The dealer was made aware of the failure and had scheduled an upcoming appointment for diagnosis... Read more
Incident date: Aug 16, 2021
On numerous occasions the van has lost brake function. I can slowly be coming to a stop and press brakes all the way to the floor and I'm still coasting. So dangerous and scary. There is a hissing sound LIKE as If air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to move slowly when it should be stopped. As a mom of 3, I feel... Read more
Incident date: Aug 13, 2021
While driving on highway, brakes did not respond quickly and vehicle did not slow down. I had to stand on the brake to get the car to stop. This repeated itself multiple times over the next few days and is ongoing. There is a hissing sound like there is some air system at work and the break pushes back at your feet while breaking. Called the local dealer who did not have an appointment for several... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Aug 16, 2021
Incident date: Aug 14, 2021
Transmission pump has faulted and no longer works. Has caused damage to the transmission. A private mechanic (not dealership) has confirmed this. Vehicle has 75k miles on it. No warning lamps. When the pump went out it cause erratic acceleration and poor take off from a stop. There is a previous recall for this year of vehicle, but for some reason my vehicle is not covered. For reference, ... Read more
Incident date: Feb 1, 2021
The contact owns a 2016 Chrysler 300C. The contact stated that two leaks had formed in the ceiling of his vehicle; one leak was located in the middle of the rear section of the panoramic sunroof and another leak had formed in the upper handle above the rear passenger seat. The dealer was notified of the failure and an appointment was made to inspect the vehicle. The contact had also taken the vehi... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
Aug 16, 2021
Incident date: Aug 16, 2021
Engine stops while driving. Has happened multiple times and is extremely dangerous. Have been told it is a bad TIPM which was recalled on other models, but not mine????
CHRYSLER
TOWN AND COUNTRY
(2010) - STEERING
Aug 16, 2021
Incident date: Aug 16, 2021
Engine stops while driving. Has happened multiple times and is extremely dangerous. Have been told it is a bad TIPM which was recalled on other models, but not mine????
CHRYSLER
TOWN AND COUNTRY
(2010) - SERVICE BRAKES
Aug 16, 2021
Incident date: Aug 16, 2021
Engine stops while driving. Has happened multiple times and is extremely dangerous. Have been told it is a bad TIPM which was recalled on other models, but not mine????
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Aug 14, 2021
Incident date: Apr 5, 2020
I don't know much about vehicles. So when I get the obd scanned to make sure things are good to sell my van and it throws back many error codes, I was surprised. I thought the vibration/shaking was minor or just because I only had 4 out 6 engine mounts replaced. I was told the tipm was bad, the transmission, the tire pressure sensors don't work. The eco drive doesn't work. I was told that there wa... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - WHEELS
Aug 14, 2021
Incident date: Apr 5, 2020
I don't know much about vehicles. So when I get the obd scanned to make sure things are good to sell my van and it throws back many error codes, I was surprised. I thought the vibration/shaking was minor or just because I only had 4 out 6 engine mounts replaced. I was told the tipm was bad, the transmission, the tire pressure sensors don't work. The eco drive doesn't work. I was told that there wa... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Aug 14, 2021
Incident date: Apr 5, 2020
I don't know much about vehicles. So when I get the obd scanned to make sure things are good to sell my van and it throws back many error codes, I was surprised. I thought the vibration/shaking was minor or just because I only had 4 out 6 engine mounts replaced. I was told the tipm was bad, the transmission, the tire pressure sensors don't work. The eco drive doesn't work. I was told that there wa... Read more
Incident date: Aug 9, 2021
My vehicle just started this week to rough idle when braked at a red light. And when picking up speed in the city or highway it kicks back(rough idle/shaking) alot and the check engine light will flash and then dissappear. Nothing is getting picked up when checking for codes. But I believe it has to do with that safety recall: Chrysler Town & Country Engine Recall: 11V487000 Engine May Suffer Inte... Read more
Incident date: Aug 14, 2021
I keep getting airbag icon airbag error message. I was instructed by insurance to run vin to see if there has been a recall upon running vin I was notified there was 3 recalls listed for vin.
Incident date: Aug 14, 2021
I keep getting airbag icon airbag error message. I was instructed by insurance to run vin to see if there has been a recall upon running vin I was notified there was 3 recalls listed for vin.
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Aug 13, 2021
Incident date: Aug 1, 2017
The driver's side sliding passenger door doesn't properly latch in hot weather. Instead of latching, the automatic mechanism continually tries to latch without success. Sometimes driving down the road, the door motor will continue to try to latch the door. Sometimes it will set off the alarm. The door simply will NOT latch in hot weather unless pressure is applied to the back end of the door (near... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Aug 13, 2021
Incident date: Aug 10, 2021
The driver side sliding door is stuck in the locked position and will not unlock using the key fob, the door locks on the front doors, the manual door lock on the door itself, or by pulling on the handle to open the door. This door will not open at all and is a very dangerous safety hazard if we were to be involved in an accident or have a vehicle fire and the door cannot be opened. There is no wa... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STEERING
Aug 13, 2021
Incident date: Aug 13, 2021
On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - VEHICLE SPEED CONTROL
Aug 13, 2021
Incident date: Aug 13, 2021
On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Aug 13, 2021
Incident date: Aug 13, 2021
On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Aug 13, 2021
Incident date: Aug 6, 2021
My Town and Country had its transmission fail. An independent transmission shop and the dealership service department both agreed that it was the hydraulic pump which failed. according to Chrysler the vehicle does not fall under the recall associated with NHTSA Campaign Number: 16V461000, but the failure seems to be the exact same thing.
Incident date: Jun 1, 2021
The airbag light comes on constantly, it puts MYSELF or anyone who is in my car at risk. It says to check the airbag and the wiring under the seat is the problem. It's loose. I constantly have to wiggle it for it to go away and a dealership wants to charge 300 dollars for a diagnosis and repair. If I crash, I feel as if the airbag will not deploy and it seems a lot of people online have the same i... Read more
Incident date: Jun 1, 2021
The airbag light comes on constantly, it puts MYSELF or anyone who is in my car at risk. It says to check the airbag and the wiring under the seat is the problem. It's loose. I constantly have to wiggle it for it to go away and a dealership wants to charge 300 dollars for a diagnosis and repair. If I crash, I feel as if the airbag will not deploy and it seems a lot of people online have the same i... Read more
Incident date: Aug 9, 2021
Fuel vapors are strong when I get gas, car is now leaking gas when it’s over half a tank
Incident date: Jul 27, 2021
My Car broke down in a parking lot (drove there completely fine and the heat gauge didn't read the car was overheating). I got my car towed to bryants automotive in Redding CA. The cars upper radiator hose fell off causing my engine to overheat. 0 check engine light, 0 codes shown. I was quoted 10k, and I am basically screwed because I dont have that kind of money. Very disappointing and I would l... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Aug 12, 2021
Incident date: Jul 26, 2021
The contact owns a 2014 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 109,000.
CHRYSLER
TOWN AND COUNTRY
(2008) - ENGINE
Aug 12, 2021
Incident date: Aug 12, 2021
My van stop when I put break while stop any signal, sensor shows that passenger seat is unbelted, ignition key and that system giving me hard time to turn on/off, and also doesn’t work properly. d
CHRYSLER
TOWN AND COUNTRY
(2008) - UNKNOWN OR OTHER
Aug 12, 2021
Incident date: Aug 12, 2021
My van stop when I put break while stop any signal, sensor shows that passenger seat is unbelted, ignition key and that system giving me hard time to turn on/off, and also doesn’t work properly. d
CHRYSLER
TOWN AND COUNTRY
(2008) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Aug 12, 2021
Incident date: Aug 12, 2021
My van stop when I put break while stop any signal, sensor shows that passenger seat is unbelted, ignition key and that system giving me hard time to turn on/off, and also doesn’t work properly. d
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Aug 12, 2021
Incident date: Apr 26, 2021
The rear passenger sliding door lock actuator has failed. There is a loud buzzing noise when the door unlocks. I was told eventually the lock will fail entirely which is a huge safety risk. There would be the potential for someone to steal the car or worse.
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Aug 11, 2021
Incident date: Jun 1, 2021
The passenger sliding door will not latch and just clicks over and over again. After reading to try to solve the problem I found hundreds of people with the same problem.
Incident date: Apr 20, 2021
We purchased the vehicle and after we purchased the vehicle we noticed that the odometer was 85,453 on the contract on 04/20/2021 and we had gotten the Carfax report on 05/10/2021 and in 2016 the odometers reading was 86,960 so we decided to have the further looked at for warranties at Viva Dodge Chrysler and the odometer was 88,521 miles
Incident date: Aug 7, 2021
1) Steering - when driving, the steering wheel almost feels “stuck” when turning and going at least 40mph. It feels like it has to be “jerked” back to straighten it out causing concern for over correction. Took to Chrysler dealership and was told they could find nothing wrong but did an update on my power steering. Seems to be happening more often. 2. Power train - while taking of... Read more
Incident date: Aug 7, 2021
1) Steering - when driving, the steering wheel almost feels “stuck” when turning and going at least 40mph. It feels like it has to be “jerked” back to straighten it out causing concern for over correction. Took to Chrysler dealership and was told they could find nothing wrong but did an update on my power steering. Seems to be happening more often. 2. Power train - while taking of... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Aug 11, 2021
Incident date: Jun 30, 2021
The car 12v battery drains completely, rendering the vehicle immobile and completely non functional. There has been an electrical burning smell once the car is jump started and driving. I fear there is some kind of short or electrical discharge somewhere that could render the vehicle inoperable or start a fire at my home or while the car is being used. This vehicle has been at the dealer for 7 wee... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FUEL/PROPULSION SYSTEM
Aug 11, 2021
Incident date: Jun 30, 2021
The car 12v battery drains completely, rendering the vehicle immobile and completely non functional. There has been an electrical burning smell once the car is jump started and driving. I fear there is some kind of short or electrical discharge somewhere that could render the vehicle inoperable or start a fire at my home or while the car is being used. This vehicle has been at the dealer for 7 wee... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - POWER TRAIN
Aug 11, 2021
Incident date: Jun 30, 2021
The car 12v battery drains completely, rendering the vehicle immobile and completely non functional. There has been an electrical burning smell once the car is jump started and driving. I fear there is some kind of short or electrical discharge somewhere that could render the vehicle inoperable or start a fire at my home or while the car is being used. This vehicle has been at the dealer for 7 wee... Read more
Incident date: Aug 5, 2021
My brakes were hissing when pressed and started squealing. Shortly after this when I tried to stop I came inches from hitting the car in front of me. I have also noticed when this is happening the auto shut off feature is not working. My dealer can’t even look at my car for a couple of weeks to see what may be causing the issue. I have seen reports of others having this issue as well which is a ... Read more
Incident date: Jun 1, 2021
The contact owns a 2018 Chrysler 300. The contact stated that the center console light would flash on and off while driving. The contact would restart the vehicle and the console would operate as designed however, the failure would return soon after restart. A dealer was not contacted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approxima... Read more
Incident date: Apr 14, 2021
Cruise Control will randomly accelerate or decrease speed. Transmission won’t shift properly run high rpms then jump and eventually shift. Air bag constantly is pulling messages. Electrical and engine stalls.
Incident date: Apr 14, 2021
Cruise Control will randomly accelerate or decrease speed. Transmission won’t shift properly run high rpms then jump and eventually shift. Air bag constantly is pulling messages. Electrical and engine stalls.
Incident date: Apr 14, 2021
Cruise Control will randomly accelerate or decrease speed. Transmission won’t shift properly run high rpms then jump and eventually shift. Air bag constantly is pulling messages. Electrical and engine stalls.
Incident date: Apr 14, 2021
Transmission not properly shifting into gears. Car suspension is always slamming. Air bag error code
Incident date: Apr 14, 2021
Transmission not properly shifting into gears. Car suspension is always slamming. Air bag error code
Incident date: Apr 14, 2021
Transmission not properly shifting into gears. Car suspension is always slamming. Air bag error code
Incident date: Apr 22, 2021
Speed settings will accelerate and loose power without manually adjusting. Electrical will cut in and out. Breaks system will kick in randomly.
Incident date: Apr 22, 2021
Speed settings will accelerate and loose power without manually adjusting. Electrical will cut in and out. Breaks system will kick in randomly.
Incident date: Apr 22, 2021
Speed settings will accelerate and loose power without manually adjusting. Electrical will cut in and out. Breaks system will kick in randomly.
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Aug 8, 2021
Incident date: Aug 5, 2021
As I was driving about 45MPH my car dropped down to a lower gear. It stayed there until I pulled over and turned off the car. I started it back up and it was fine. It ran good for about two miles or so and did it again. I stopped into a Chy dealership and they said it was the solenoid in the transmission. They said they had problems with this on other town and country vans. My van only has... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - AIR BAGS
Aug 8, 2021
Incident date: Aug 7, 2021
Passenger side headrest airbag deployed into back of passenger’s head while the vehicle was moving at a slow rate of speed, approximately 25 mph on school/residential street.