Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2016) - SEATS
Sep 18, 2021
Incident date: Sep 18, 2021
I was in my car's passenger seat and my partner was driving when the passenger head rest deployed. We were not in an accident and were traveling slowly in traffic. Had I not been leaning forward my neck may have been injured. I called the dealer and am taking the van in Monday. There were no warning systems activated
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Sep 18, 2021
Incident date: Sep 23, 2020
The second row, sliding doors have always made a buzzing sound when closing. Last year the driver's side sliding door stopped making the buzzing sound and a light would come on while driving down the road indicating a door was open, then the door became inoperable and the motor had to be replaced. Now the passenger side sliding door is doing the same thing and looks like it may have to be replac... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Sep 17, 2021
Incident date: Sep 17, 2021
While I was driving, the head rest popped apart making an extremely loud noise and hitting me in the back of the head with a great amount of force. I thought I had been rear ended it was so hard. I’m in pain and lucky I had just pulled off the highway because I would have wrecked. Chrysler needs to do something about this. It was bad. Consumer had sore head and neck injuries. Case number [XXX] ... Read more
1 injured
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Sep 16, 2021
Incident date: May 22, 2021
Back sliding door wouldn't open.
CHRYSLER
TOWN AND COUNTRY
(2008) - UNKNOWN OR OTHER
Sep 16, 2021
Incident date: Jun 25, 2021
The A/C lines that go to the rear are defective. It wouldn't be such a big problem but, it causes all the A/C components to not work/fail. We had our children in the rear and had no A/C in the worst traffic backup for hrs. It gets entirely too hot back there even with the windows open. Our mechanic looked up parts needed for this repair and informed us that the parts were on national back orde... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Sep 14, 2021
Incident date: Aug 30, 2021
Right side passenger sliding door makes a buzzing noise whenever the doors unlock.
Incident date: Sep 7, 2021
The contact owns a 2014 Chrysler 200. The contact stated that while driving at an undisclosed speed, he noticed that the front passenger’s side headrest had deployed without incident. The dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 83,000. The VIN was not available.
Incident date: Sep 1, 2021
While driving our 2021 Chrysler Pacifica PHEV in EV on the highway, at speed of 65 mph, the vehicle lost power and the accelerator pedal became unresponsive. This has occurred on three occassions, each on different days. The dashboard signaled these issues: Shift to P to Start, Service Charging System, and the check engine light indicator. This is a very serious safety issue. The Engine and Pow... Read more
Incident date: Sep 1, 2021
While driving our 2021 Chrysler Pacifica PHEV in EV on the highway, at speed of 65 mph, the vehicle lost power and the accelerator pedal became unresponsive. This has occurred on three occassions, each on different days. The dashboard signaled these issues: Shift to P to Start, Service Charging System, and the check engine light indicator. This is a very serious safety issue. The Engine and Pow... Read more
Incident date: Sep 1, 2021
While driving our 2021 Chrysler Pacifica PHEV in EV on the highway, at speed of 65 mph, the vehicle lost power and the accelerator pedal became unresponsive. This has occurred on three occassions, each on different days. The dashboard signaled these issues: Shift to P to Start, Service Charging System, and the check engine light indicator. This is a very serious safety issue. The Engine and Pow... Read more
Incident date: May 1, 2017
The contact owns a 2015 Chrysler 200. The contact stated that while operating the vehicle, the front passenger’s side air bag warning light would remain illuminated and would turn off and on without a passenger being in the seat. The vehicle was taken to the local dealer who replaced the electrical wiring, but the failure reoccurred. Also, while attempting to accelerate from a stationary positio... Read more
Incident date: May 1, 2017
The contact owns a 2015 Chrysler 200. The contact stated that while operating the vehicle, the front passenger’s side air bag warning light would remain illuminated and would turn off and on without a passenger being in the seat. The vehicle was taken to the local dealer who replaced the electrical wiring, but the failure reoccurred. Also, while attempting to accelerate from a stationary positio... Read more
Incident date: May 1, 2017
The contact owns a 2015 Chrysler 200. The contact stated that while operating the vehicle, the front passenger’s side air bag warning light would remain illuminated and would turn off and on without a passenger being in the seat. The vehicle was taken to the local dealer who replaced the electrical wiring, but the failure reoccurred. Also, while attempting to accelerate from a stationary positio... Read more
Incident date: Aug 13, 2021
I just bought it. I put my foot down on the pedal a c the car acts like there's no power than jerks the car forward. And going down hills the acceleration sticks and rpms shoot high than jerk down
Incident date: Sep 11, 2021
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
Incident date: Sep 11, 2021
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Sep 12, 2021
Incident date: Aug 11, 2021
Over a year ago, we began to have a problem in which the vehicle would, on occasion, not start. The “check engine” light would come on, along with another icon that looked like a lightning bolt between two inverted parentheses. Sometimes it started up on the first try, other times it would take a few attempts, and sometimes it would not start at all. Then a new wrinkle emerged: the van conked ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - FUEL/PROPULSION SYSTEM
Sep 12, 2021
Incident date: Aug 11, 2021
Over a year ago, we began to have a problem in which the vehicle would, on occasion, not start. The “check engine” light would come on, along with another icon that looked like a lightning bolt between two inverted parentheses. Sometimes it started up on the first try, other times it would take a few attempts, and sometimes it would not start at all. Then a new wrinkle emerged: the van conked ... Read more
Incident date: Sep 1, 2021
I was driving down the road and the car lost all power, I couldn't even turn on my hazard lights, wasn't sure of car was going to roll backwards if I got out, lucky no one hit me
Incident date: Sep 1, 2021
I was driving down the road and the car lost all power, I couldn't even turn on my hazard lights, wasn't sure of car was going to roll backwards if I got out, lucky no one hit me
Incident date: Sep 1, 2021
I was driving down the road and the car lost all power, I couldn't even turn on my hazard lights, wasn't sure of car was going to roll backwards if I got out, lucky no one hit me
Incident date: Sep 1, 2021
The contact owns a 2012 Chrysler 200. The contact’s wife stated that while driving 30 MPH, the vehicle shutoff without warning. The vehicle was able to be restarted. The contact stated that the check engine and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The fa... Read more
Incident date: Jul 14, 2021
The contact owns a 2015 Chrysler 200. The contact stated while driving at highway speeds, the vehicle would jerk and would appear to start to stall. The contact would often have to pull over to restart the vehicle and regain proper function. The failure occurred approximately 7-8 times total. There was a notification that the key fob was not detected when in use. The contact stated that after bein... Read more
Incident date: Nov 1, 2019
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start after several attempts with the STOP/START unavailable message displayed on the instrument panel. The contact replaced the battery however, the failure returned soon after each battery replacement. The contact also stated that the vehicle independently accelerated while driving at various speeds. The con... Read more
Incident date: Nov 1, 2019
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start after several attempts with the STOP/START unavailable message displayed on the instrument panel. The contact replaced the battery however, the failure returned soon after each battery replacement. The contact also stated that the vehicle independently accelerated while driving at various speeds. The con... Read more
Incident date: Sep 10, 2021
My door panels are peeling away from the area where the trim and window meet on my driver side and passenger. Upon research, I've discovered this is an issue going back ever since 2014 with Chrysler and Dodge vehicles Upon further research, this issue can lead to issues with side air bags not being able to possibly be deployed (I have not experienced this),driver & passenger window being affect... Read more
Incident date: Sep 10, 2021
My door panels are peeling away from the area where the trim and window meet on my driver side and passenger. Upon research, I've discovered this is an issue going back ever since 2014 with Chrysler and Dodge vehicles Upon further research, this issue can lead to issues with side air bags not being able to possibly be deployed (I have not experienced this),driver & passenger window being affect... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Sep 9, 2021
Incident date: Jul 29, 2021
Headlight switch was turned on and headlights came on then went off. Turned light switch off and then on again and the lights came on and then went out again. This happened about dark time and I was 30 minutes from home. Cannot trust vehicle to drive at night as this has happened several times as I test the switch at home. Contacted dealership and all they could tell me is there is not a recall on... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - EXTERIOR LIGHTING
Sep 9, 2021
Incident date: Jul 29, 2021
Headlight switch was turned on and headlights came on then went off. Turned light switch off and then on again and the lights came on and then went out again. This happened about dark time and I was 30 minutes from home. Cannot trust vehicle to drive at night as this has happened several times as I test the switch at home. Contacted dealership and all they could tell me is there is not a recall on... Read more
Incident date: Aug 16, 2021
The upper control arms bushings needed replaced due to a popping noise from the wheel any time I turned. You then could feel the pop under your feet when you turn. We got them fixed, but now it has started popping again just 2 weeks later. There is now a rattling/clanging noise coming from the feet area when you hit a bump. It’s pretty loud at times and you can feel vibrating in the steering whe... Read more
Incident date: Aug 16, 2021
The upper control arms bushings needed replaced due to a popping noise from the wheel any time I turned. You then could feel the pop under your feet when you turn. We got them fixed, but now it has started popping again just 2 weeks later. There is now a rattling/clanging noise coming from the feet area when you hit a bump. It’s pretty loud at times and you can feel vibrating in the steering whe... Read more
Incident date: Aug 16, 2021
The upper control arms bushings needed replaced due to a popping noise from the wheel any time I turned. You then could feel the pop under your feet when you turn. We got them fixed, but now it has started popping again just 2 weeks later. There is now a rattling/clanging noise coming from the feet area when you hit a bump. It’s pretty loud at times and you can feel vibrating in the steering whe... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - UNKNOWN OR OTHER
Sep 8, 2021
Incident date: Aug 28, 2021
Husband was driving the vehicle on a highway during a road trip and it turned off while he was driving. It generated a “charge fault” message on my phone (uConnect). He pulled over to the shoulder, had to start it again, got going, and it died again. He managed to limp it into the nearest town, we had to pay to have it towed and rent a car to get our family home. Vehicle has fewer than 8,0... Read more
Incident date: Sep 8, 2021
I bought my 2017 Chrysler Pacifica in 2018, and it would randomly jump gears while accelerating or stay in a higher gear. The dealership could not duplicate the problem for months. In May 2019, it threw a check engine light code of P0732. This was then repaired at a Chrysler dealer. It started doing that same thing again in January 2021. In September 2021, it threw the same check engine light... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - FIRERELATED
Sep 8, 2021
Incident date: Sep 7, 2021
The contact owned a 2008 Chrysler Town and Country. The contact stated that the vehicle caught fire overnight inside of the garage, while the contact was sleeping. The contact was made aware of the failure when he went inside of the garage and it was filled with smoke. The vehicle was filled with smoke and the dashboard had melted. No police or fire department report was filed. The contact's son w... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Sep 8, 2021
Incident date: Aug 26, 2021
The contact’s daughter owns a 2011 Chrysler Town and Country. The contact stated while driving 25 MPH up an incline, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to his home where he inspected the vehicle. The contact discovered that the Totally Integrated Power Module (TIPM) was defective and needed to be replaced. The contact spoke to an independen... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Sep 8, 2021
Incident date: Aug 26, 2021
The contact’s daughter owns a 2011 Chrysler Town and Country. The contact stated while driving 25 MPH up an incline, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to his home where he inspected the vehicle. The contact discovered that the Totally Integrated Power Module (TIPM) was defective and needed to be replaced. The contact spoke to an independen... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - AIR BAGS
Sep 8, 2021
Incident date: Sep 7, 2021
The active headrest restraint deployed & broke the plastic without being in an accident. No way to reset since the place is broken.
Incident date: Jun 1, 2021
After getting a tune-up, the car now runs worse than it did before, the car idles with a very intense vibration, I took it to a local mechanic who informed me that this model has a recall on the Electronic throttle control and for me to take the car back to where I had the tune-up done. I have an appointment on Monday the 13.
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
Sep 7, 2021
Incident date: Aug 16, 2021
While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak a... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Sep 7, 2021
Incident date: Aug 16, 2021
While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak a... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Sep 7, 2021
Incident date: Mar 1, 2021
The contact owns a 2011 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle would suddenly shut off without warning. On several occasions, the vehicle would not immediately restart. Additionally, on occasions, the vehicle could not be started after being parked for several hours. The cause of the failure was not yet determined. The local dealer was notified o... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Sep 6, 2021
Incident date: Aug 9, 2021
Passenger side door lock buzzing, fails to lock or unlock at times. This could be a safety issue with anyone especially children.
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Sep 6, 2021
Incident date: Jun 15, 2021
Driver side rear sliding door is inoperable in the locked and closed position creating safety concerns for second and third row passengers,
Incident date: Oct 1, 2018
The sunroof is leaking and water has ran into the radio causing the touchscreen to start going crazy and can not operate a lot of the functions it does. It ended up turning on defrost and fogging up the windshield and I ran into oncoming traffic. I have brought this to my dealer on multiple occasions and they will not repair said the car is out of warranty.it will also call people on the phone And... Read more
Incident date: Oct 1, 2018
The sunroof is leaking and water has ran into the radio causing the touchscreen to start going crazy and can not operate a lot of the functions it does. It ended up turning on defrost and fogging up the windshield and I ran into oncoming traffic. I have brought this to my dealer on multiple occasions and they will not repair said the car is out of warranty.it will also call people on the phone And... Read more
Incident date: Oct 1, 2018
The sunroof is leaking and water has ran into the radio causing the touchscreen to start going crazy and can not operate a lot of the functions it does. It ended up turning on defrost and fogging up the windshield and I ran into oncoming traffic. I have brought this to my dealer on multiple occasions and they will not repair said the car is out of warranty.it will also call people on the phone And... Read more
Incident date: Sep 3, 2021
ON 9/3/21 MY CAR STALLED TWICE WHILE DRIVING, NO WARNING, NO LIGHTS, THEN IT RESTARTED ON IT'S OWN. I WAS IN THE MIDDLE OF A TURN WITH OTHER CARS APPROACHING MY CAR, COULD HAVE GOTTEN HIT BY ANOTHER CAR. UNABLE TO STEER AND HORN WITH A LOW BEEP. ON 9/4/21 ST 7:30AM WHILE DRIVING TO TAKE CAR TO GET CHECKED OUT I THOUGHT I SAW A SPARK WHERE AUX CABLE WAS INSERTED, I UNPLUGGED THE CABLE, NO BURNING ... Read more
Incident date: Sep 3, 2021
ON 9/3/21 MY CAR STALLED TWICE WHILE DRIVING, NO WARNING, NO LIGHTS, THEN IT RESTARTED ON IT'S OWN. I WAS IN THE MIDDLE OF A TURN WITH OTHER CARS APPROACHING MY CAR, COULD HAVE GOTTEN HIT BY ANOTHER CAR. UNABLE TO STEER AND HORN WITH A LOW BEEP. ON 9/4/21 ST 7:30AM WHILE DRIVING TO TAKE CAR TO GET CHECKED OUT I THOUGHT I SAW A SPARK WHERE AUX CABLE WAS INSERTED, I UNPLUGGED THE CABLE, NO BURNING ... Read more
Incident date: Sep 3, 2021
ON 9/3/21 MY CAR STALLED TWICE WHILE DRIVING, NO WARNING, NO LIGHTS, THEN IT RESTARTED ON IT'S OWN. I WAS IN THE MIDDLE OF A TURN WITH OTHER CARS APPROACHING MY CAR, COULD HAVE GOTTEN HIT BY ANOTHER CAR. UNABLE TO STEER AND HORN WITH A LOW BEEP. ON 9/4/21 ST 7:30AM WHILE DRIVING TO TAKE CAR TO GET CHECKED OUT I THOUGHT I SAW A SPARK WHERE AUX CABLE WAS INSERTED, I UNPLUGGED THE CABLE, NO BURNING ... Read more