Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2015) — ENGINE
Jun 21, 2021
Incident date: Jun 3, 2021
BOUGHT THE CAR NEW IN 2014, (IT WAS THE 6TH CHRYSLER MINIVAN I'VE OWNED SINCE 1995.) I LOVE THESE MINVANS! THIS ONE HAS HAD AN ONGOING PROBLEM WITH CYLINDER #3 MISFIRING AND CAUSING VIOLENT SHAKING (AS IF IT HAD A BROKEN ENGINE MOUNT). THE PROBLEM HAS ALWAYS BEEN DIAGNOSED AND EVENTUALLY "FIXED" BY THREE DIFFERENT CHRYSLER SERVICE DEPARTMENTS IN NC, FL & VA.(THE PROBLEM OCCURED ON VARIOUS TRIPS).... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ELECTRICAL SYSTEM
Jun 21, 2021
Incident date: Jun 3, 2021
BOUGHT THE CAR NEW IN 2014, (IT WAS THE 6TH CHRYSLER MINIVAN I'VE OWNED SINCE 1995.) I LOVE THESE MINVANS! THIS ONE HAS HAD AN ONGOING PROBLEM WITH CYLINDER #3 MISFIRING AND CAUSING VIOLENT SHAKING (AS IF IT HAD A BROKEN ENGINE MOUNT). THE PROBLEM HAS ALWAYS BEEN DIAGNOSED AND EVENTUALLY "FIXED" BY THREE DIFFERENT CHRYSLER SERVICE DEPARTMENTS IN NC, FL & VA.(THE PROBLEM OCCURED ON VARIOUS TRIPS).... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Jun 21, 2021
Incident date: Jun 21, 2021
MY WIFE WAS DRIVING, THE VEHICLE STALLED WITHOUT WARNING. SHE WAS APPROACHIGN A STOP SIGN INTERSECTION WHEN THIS OCCURRED. ALL 3 OF MY KIDS IN THE CAR. THE ELECTRONIC STABILITY CONTROL LIGHTS CAME ON, POWER STEERING AND BRAKES WERE AFFECTED. VEHICLE WAS TURNED OFF AND RESTARTED. VERY DANGEROUS. THERE ARE MULTIPLE TRAIN CROSSINGS IN MY AREA AND MY WIFE AND I DRIVE THESE ROUTES FREQUENTLY. THIS SEEM... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
Jun 21, 2021
Incident date: Jun 21, 2021
MY WIFE WAS DRIVING, THE VEHICLE STALLED WITHOUT WARNING. SHE WAS APPROACHIGN A STOP SIGN INTERSECTION WHEN THIS OCCURRED. ALL 3 OF MY KIDS IN THE CAR. THE ELECTRONIC STABILITY CONTROL LIGHTS CAME ON, POWER STEERING AND BRAKES WERE AFFECTED. VEHICLE WAS TURNED OFF AND RESTARTED. VERY DANGEROUS. THERE ARE MULTIPLE TRAIN CROSSINGS IN MY AREA AND MY WIFE AND I DRIVE THESE ROUTES FREQUENTLY. THIS SEEM... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — POWER TRAIN
Jun 21, 2021
Incident date: Jun 21, 2021
MY WIFE WAS DRIVING, THE VEHICLE STALLED WITHOUT WARNING. SHE WAS APPROACHIGN A STOP SIGN INTERSECTION WHEN THIS OCCURRED. ALL 3 OF MY KIDS IN THE CAR. THE ELECTRONIC STABILITY CONTROL LIGHTS CAME ON, POWER STEERING AND BRAKES WERE AFFECTED. VEHICLE WAS TURNED OFF AND RESTARTED. VERY DANGEROUS. THERE ARE MULTIPLE TRAIN CROSSINGS IN MY AREA AND MY WIFE AND I DRIVE THESE ROUTES FREQUENTLY. THIS SEEM... Read more
Incident date: Mar 20, 2020
My 2006 chrysler pacifica van has a corrosive chassis about break into, (meanimg) my engine is about to fall & hit the ground, this is my second chrysler, my first was a 2005 chrysler pacifica, when I bout the first one in 2014 they replace the chassis but I never thought to search Up under this one out of (well) even after I had taken them to a CHRYSLER DEALER no one ever told me at DEALERSHIP t... Read more
Incident date: Mar 20, 2020
My 2006 chrysler pacifica van has a corrosive chassis about break into, (meanimg) my engine is about to fall & hit the ground, this is my second chrysler, my first was a 2005 chrysler pacifica, when I bout the first one in 2014 they replace the chassis but I never thought to search Up under this one out of (well) even after I had taken them to a CHRYSLER DEALER no one ever told me at DEALERSHIP t... Read more
Incident date: Jun 21, 2021
My car is using an excessive amount of oil. I did an oil change on April 4th and by May 4th my car was telling me I need an oil change. I had not even driven it the recommended 3,000 miles before doing an oil change. I added the 1 1/2 quarts of oil that my car showed was low and had only driven it for a 2 hour trip before it needed oil again. It also smelled like it was burning.
Incident date: Jun 1, 2021
This Chrysler 200 will stop while I am driving for no reason!
Incident date: Jun 19, 2021
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Incident date: Jun 19, 2021
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Incident date: Jun 19, 2021
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Incident date: Jun 10, 2021
we smelled gas on the passenger side and noticed there wasn't a ton of power being given to the engine. Once we got to our destination the gas smell was stronger. We arrived back at our house and the gas smell was really bad at this point and noticed there was gas coming over the headlights. We popped the hood and there was gas everywhere. We got very lucky and the van did not catch on fire. The f... Read more
Incident date: Jun 13, 2021
1st time on highway kept pulling to right on my oil change told dealer. He said he couldnt find anything and no warning light came on. 7/2020 I believed it was a safety issue to have no control and car was pulling and locking Havent traveled to far with pandemic. Went away for awhile upstate and driving home it worse so bad just driving and changing lanes it locked up and was hard to get it back... Read more
Incident date: Jun 15, 2021
While stopped at a stop light, one of the radiator cooling fans (plastic) disintegrated, severely damaging the radiator beyond repair. Engine coolant was quickly lost. We pulled off to the side of the road. We had to replace the cooling fans and radiator.
Incident date: Jun 17, 2021
On the gear shift lever of my vehicle, there are jagged, hard plastic pieces between the leather and the shift lever that continuously cuts my fingers while shifting gears. The cuts are similar to papercuts. One time, a piece of the hard plastic broke off and got stuck in my hand, which required tweezers to remove. Very painful.
1 injured
Incident date: Jun 18, 2021
Everytime I accelerate the car is slow to pick up speed and jumps and jerks like the transmission can't shift gears. It has also stalled out in the middle of intersection as if it couldn't get into gear. Took to dealer reset transmission but it still isn't right. Taking to another dealer this seems to be a problem with several owners the car only has 32k and I bought a year ago never had this much... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Jun 17, 2021
Incident date: Jun 15, 2021
Loss of motive power. Transmission slip, engine revs with no acceleration. Clunks in transmission. Clicks in transmission. No gears working. Not motive power cold or hot. Sudden failure with no previous symptoms. In town 25 mph. Inoperable. approx 67,000 miles. My VIN was not included on the Recall. My Van meets the Dealer recall specifications.
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Jun 17, 2021
Incident date: Jun 9, 2021
The contact's father owns a 2010 Chrysler Town and Country. The contact's father had the vehicle serviced under NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) at a dealer. After the contact's father passed, the contact took possession of the vehicle. The contact stated that as she attempted to unlock the vehicle with her key fob, the vehicle failed to unlock. The contact was able t... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — AIR BAGS
Jun 17, 2021
Incident date: Jun 9, 2021
The contact's father owns a 2010 Chrysler Town and Country. The contact's father had the vehicle serviced under NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) at a dealer. After the contact's father passed, the contact took possession of the vehicle. The contact stated that as she attempted to unlock the vehicle with her key fob, the vehicle failed to unlock. The contact was able t... Read more
Incident date: Jun 15, 2021
I tried to start my Chrysler Pacifica in the morning. The car would not start, and all of the vehicle's dashboard warning lights came on at different times when i pressed the On/Off ignition button. There was no clear, or coherent error message being displayed about what was wrong with the vehicle. Every warning light came on and off. The vehicle's computer module appeared to have malfunctioned... Read more
Incident date: Jan 2, 2021
This is my 3rd problem to be reported to NHTSA on this 2017 Chrysler Pacifica. The "L" gear should typically slow down the vehicle when engaged, especially going downhill, so that you can use the transmission to slow the car down and use less braking. On a recent trip on I-5 the Grapevine, i used the L gear to attempt to slow down the vehicle on a steep and long descent. Instead of slowing the ... Read more
Incident date: Jan 2, 2021
This is my 3rd problem to be reported to NHTSA on this 2017 Chrysler Pacifica. The "L" gear should typically slow down the vehicle when engaged, especially going downhill, so that you can use the transmission to slow the car down and use less braking. On a recent trip on I-5 the Grapevine, i used the L gear to attempt to slow down the vehicle on a steep and long descent. Instead of slowing the ... Read more
Incident date: May 1, 2021
Our 2005 Chrysler 300 stalls and will not restart for many minutes after we refuel it. Chrysler stated they have extended the warranty to a life time coverage if you are experiencing this issue you are able to get it covered under said warranty. We have contacted them and they state this one is not covered. How can we go about getting this covered. It obviously has the issue they have recalled ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Jun 16, 2021
Incident date: Jun 11, 2021
The passenger sliding door becomes permanently locked preventing you from opening the door, from the outside or manually, to access your children. Fortunately for us we were not in an accident when this happened and I was able to use the other door. This is a very common issue for the Town and Country vans and there needs to be a recall on the door actuators used before someones child is prevented... Read more
Incident date: Jun 13, 2021
The contact owns a 2007 Chrysler Pacifica. The contact stated that the driver’s side headlight failed to operate as needed. The local dealer was contacted and provided an estimate for the repair. Due to the cost of the repair, the manufacturer was notified of the failure however, offered no assistance since there was no recall on the vehicle. The contact eventually took the vehicle to an indepen... Read more
Incident date: Jun 13, 2021
The contact owns a 2015 Chrysler 200. The contact stated while driving 75 mph, the hood inadvertently opened without warning. The contact immediately pulled over and noticed that the striker latch had detached from the hood and remained in the socket attached to the engine. The contact tied down the hood with material in his truck and then drove to a hardware store where he bought a metal chain an... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — TIRES
Jun 14, 2021
Incident date: Jun 11, 2021
The contact owns a 2008 Chrysler Town & Country equipped with Mastercraft tires, Tire Line: Stratus AS, Tire Size: 225/65/R16, DOT Number: U942F35. The contact state the sidewall separation caused a blowout of the rear driver’s side tire. The contact stated the tow truck driver informed her that the front driver’s side tire also had sidewall separation. The contact towed the vehicle to the tir... Read more
Incident date: Sep 11, 2020
I was in a "at fault" accident in Sept 2020 in my new car because the instrument panel failed to stay on started glitching while on the freeway hit tire in the road. Car insurance went up because of the points against my record. The Chrysler Corp has a recall on the same make and model but not my VIN number. My car is experiencing the same problems as the recall. I need the insurance company to ... Read more
Crash
Incident date: Sep 11, 2020
I was in a "at fault" accident in Sept 2020 in my new car because the instrument panel failed to stay on started glitching while on the freeway hit tire in the road. Car insurance went up because of the points against my record. The Chrysler Corp has a recall on the same make and model but not my VIN number. My car is experiencing the same problems as the recall. I need the insurance company to ... Read more
Crash
Incident date: Apr 13, 2021
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Incident date: Apr 13, 2021
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Incident date: Apr 13, 2021
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Incident date: Jun 11, 2021
The rear lift gate locking mechanism failed while driving causing the lift gate to open in traffic. There is no manual lock or release for the lift gate.
Incident date: Jun 4, 2021
Chrysler 200 (2015) engine shuts down with no notice. I have to literally stop, put the car in park and restart the ignition in the middle of the road to get the car moving again. Mostly when deacceleration (turning a corner/slowing down for a traffic stop, going over a bump, etc.). The electrical system just shuts off. Notice that the temperature outside is usually warm. Seems to do better in... Read more
Incident date: Jun 4, 2021
Chrysler 200 (2015) engine shuts down with no notice. I have to literally stop, put the car in park and restart the ignition in the middle of the road to get the car moving again. Mostly when deacceleration (turning a corner/slowing down for a traffic stop, going over a bump, etc.). The electrical system just shuts off. Notice that the temperature outside is usually warm. Seems to do better in... Read more
Incident date: Jun 4, 2021
Chrysler 200 (2015) engine shuts down with no notice. I have to literally stop, put the car in park and restart the ignition in the middle of the road to get the car moving again. Mostly when deacceleration (turning a corner/slowing down for a traffic stop, going over a bump, etc.). The electrical system just shuts off. Notice that the temperature outside is usually warm. Seems to do better in... Read more
Incident date: Aug 15, 2018
Brakes-- I was not having any brake issues at all before this happened: I started braking while pulling into a hotel parking lot but the brake petal went right down to the floor and I had no brakes! I put the car in neutral and pushed down on the emergency brake. I went up a curb but at least didn't hit the building. I had the car towed, explained what happened, and the auto repair shop could... Read more
Incident date: Aug 15, 2018
Brakes-- I was not having any brake issues at all before this happened: I started braking while pulling into a hotel parking lot but the brake petal went right down to the floor and I had no brakes! I put the car in neutral and pushed down on the emergency brake. I went up a curb but at least didn't hit the building. I had the car towed, explained what happened, and the auto repair shop could... Read more
Incident date: Aug 15, 2018
Brakes-- I was not having any brake issues at all before this happened: I started braking while pulling into a hotel parking lot but the brake petal went right down to the floor and I had no brakes! I put the car in neutral and pushed down on the emergency brake. I went up a curb but at least didn't hit the building. I had the car towed, explained what happened, and the auto repair shop could... Read more
Incident date: Jun 9, 2021
The contact owns a 2012 Chrysler 300. The contact stated while driving approximately 10 mph, the vehicle loss motive power. The contact stated there was no warning light illuminated. The vehicle was unable to be restarted and was towed to the residence. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Incident date: Jun 11, 2021
I just purchased vehicle on 6/4/21 for my daughter. I gave her the car yesterday 6/10/21 today is 6/11/21 She was driving vehicle pulling out onto busy road and entire vehicle shut off would not start 30 min of sitting waiting for AAA which costs money to send them and car starts up what the heck death trap
Incident date: Jun 11, 2021
I just purchased vehicle on 6/4/21 for my daughter. I gave her the car yesterday 6/10/21 today is 6/11/21 She was driving vehicle pulling out onto busy road and entire vehicle shut off would not start 30 min of sitting waiting for AAA which costs money to send them and car starts up what the heck death trap
Incident date: Jun 9, 2021
The vehicle will stall with no warning and can not be diagnosed because there is no warning indicators. This has happened 5 times in the past month
CHRYSLER
TOWN AND COUNTRY
(2005) — ELECTRICAL SYSTEM
Jun 9, 2021
Incident date: Jun 5, 2021
Instrument cluster started spazing out then smelled wires burning. Resulted in the body control module catching fire.
Fire
CHRYSLER
TOWN AND COUNTRY
(2008) — ELECTRICAL SYSTEM
Jun 8, 2021
Incident date: Jun 1, 2021
My van has a failing TIPM and apparently this is a common thing with these vans. It causes the horn to sound, wipers to start even when the vehicle is parked with no one in it and the engine off. It also causes the vehicle to shut off the fuel pump causing the vehicle to shut off while driving. Chrysler is well aware of this and refuses to issue a recall, even though this is something that happens... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — UNKNOWN OR OTHER
Jun 8, 2021
Incident date: Jun 1, 2021
My van has a failing TIPM and apparently this is a common thing with these vans. It causes the horn to sound, wipers to start even when the vehicle is parked with no one in it and the engine off. It also causes the vehicle to shut off the fuel pump causing the vehicle to shut off while driving. Chrysler is well aware of this and refuses to issue a recall, even though this is something that happens... Read more
Incident date: Jan 1, 2020
My 2005 Chrysler 300 has been having an issue with the fuel tank. When you get fuel in it then it won’t stay started. It keeps stalling out repeatedly. It also stalls out randomly under 25mph. Both are dangerous as it may cause you to get T-boned leaving gas station as it repeatedly stalls. Also it stalled out on the freeway on-ramp under 25mph. This is also dangerous as you lose your steering a... Read more
Incident date: Apr 26, 2021
Power steering failure while driving. I have to pull over which is very hard, turn off/on car until power steering engages. I have owned the vehicle for 14 months and it has happened about 8 times over that period. Other Chrysler Pacifica's have power steering recalls, but my model does not.
CHRYSLER
TOWN AND COUNTRY
(2014) — SEAT BELTS
Jun 8, 2021
Incident date: May 8, 2021
The contact owns a 2014 Chrysler Town and Country. The contact stated that the third-row passenger’s and driver’s side seat belts were not sitting across the passenger's chest correctly. The seat belts were mounted from the front of the seat rather than mounted from behind the seat. The dealer inspected the third-row seat belts and was unable adjust the seat belts. The manufacturer was made aw... Read more