Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Sep 28, 2021
When I was driving at local road around 20 miles per hour, the engine suddenly shut down. My car was stopped in the middle of road. I had to shift the gear to park and restart the engine and go. This has been happened three times in the past two months.
Incident date: Oct 10, 2021
I was in the garage near the car when it started spontaneously. I had the key fob in my pants pocket. It turned off when I sat inside and pushed the ignition off button. Did not notice any warnings/lights at the time. There were no safety consequences. My Concerns: What else could happen spontaneously? Could it shift into gear? Carbon monoxide in the closed garage? Has not recurred. The only rece... Read more
Incident date: Oct 10, 2021
I was in the garage near the car when it started spontaneously. I had the key fob in my pants pocket. It turned off when I sat inside and pushed the ignition off button. Did not notice any warnings/lights at the time. There were no safety consequences. My Concerns: What else could happen spontaneously? Could it shift into gear? Carbon monoxide in the closed garage? Has not recurred. The only rece... Read more
Incident date: Oct 10, 2021
I was in the garage near the car when it started spontaneously. I had the key fob in my pants pocket. It turned off when I sat inside and pushed the ignition off button. Did not notice any warnings/lights at the time. There were no safety consequences. My Concerns: What else could happen spontaneously? Could it shift into gear? Carbon monoxide in the closed garage? Has not recurred. The only rece... Read more
Incident date: Oct 7, 2021
I am receiving a sign stating “warming engine wait to start” the car does not start. When I apply gasoline it stalls to start. While driving the car shuts off in traffic. I’ve been to car shops who refer me to go to Chrysler because they can’t fix the problem stating “it is an electrical problem”. I’ve taken the car to Chrysler dealerships they continuously tell me otherwise. They’... Read more
Incident date: Oct 7, 2021
I am receiving a sign stating “warming engine wait to start” the car does not start. When I apply gasoline it stalls to start. While driving the car shuts off in traffic. I’ve been to car shops who refer me to go to Chrysler because they can’t fix the problem stating “it is an electrical problem”. I’ve taken the car to Chrysler dealerships they continuously tell me otherwise. They’... Read more
Incident date: Feb 2, 2021
The car would accelerate downhill with cruise control on. It would shift abrupt at any moment
Incident date: Feb 2, 2021
The car would accelerate downhill with cruise control on. It would shift abrupt at any moment
Incident date: Feb 2, 2021
The car would accelerate downhill with cruise control on. It would shift abrupt at any moment
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Oct 13, 2021
Incident date: Jun 7, 2021
The contact owns a 2015 Chrysler Town & Country. The contact stated that while stopped at a traffic light, the vehicle stalled. The contact stated that no warning lights were illuminated. The contact stated that the vehicle was able to restart after an hour. The vehicle was taken to a dealer who stated that a repair was a waste of money as no diagnosis or repairs were done. The vehicle was then ta... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Oct 13, 2021
Incident date: Jun 7, 2021
The contact owns a 2015 Chrysler Town & Country. The contact stated that while stopped at a traffic light, the vehicle stalled. The contact stated that no warning lights were illuminated. The contact stated that the vehicle was able to restart after an hour. The vehicle was taken to a dealer who stated that a repair was a waste of money as no diagnosis or repairs were done. The vehicle was then ta... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - FUEL/PROPULSION SYSTEM
Oct 13, 2021
Incident date: Sep 10, 2021
transmission was slipping- Chrysler deal inspected the car and found transmission had low oil pressure due to worn oil pump . they replaced the transmission and oil cooler assemble A recall for a transmission pump seizing causing low pressure has been issued for some Chrysler Town& Country 2015.
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Oct 13, 2021
Incident date: Sep 10, 2021
transmission was slipping- Chrysler deal inspected the car and found transmission had low oil pressure due to worn oil pump . they replaced the transmission and oil cooler assemble A recall for a transmission pump seizing causing low pressure has been issued for some Chrysler Town& Country 2015.
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Oct 13, 2021
Incident date: Sep 10, 2021
transmission was slipping- Chrysler deal inspected the car and found transmission had low oil pressure due to worn oil pump . they replaced the transmission and oil cooler assemble A recall for a transmission pump seizing causing low pressure has been issued for some Chrysler Town& Country 2015.
Incident date: Oct 11, 2021
Car randomly stall and shuts downs when driving. Sometimes it will turn back on right away, sometimes it completely dies in the road and it has to be towed since everything shuts down. Unable to put it in neutral and push it, or roll up any windows. Before it happens traction control will flash very quickly, other times when it has completely died the power steering warning comes up quickly. I hav... Read more
Incident date: Oct 12, 2021
Brake booster issue. Makes a hissing sound when braking and almost to the point where i will hit the car in front of me. At a stop light the brake pedal will rise and car will move forward although im pushing down.
Incident date: Oct 11, 2021
Car automatically shuts off from sharp turn or hard stop
Incident date: Oct 11, 2021
Car automatically shuts off from sharp turn or hard stop
Incident date: Oct 10, 2021
When oil is low the car stalls and shuts off while in operation without warning. There is no "oil low" light or indicator provided to give a heads up. Also, my car stalled 2 months after an oil change without me reaching the 3000 mile mark.
Incident date: Oct 2, 2021
There is a very loud creaking noise coming from the front driver side suspension. This happens every time when I put the vehicle in reverse and turn and lock my steering wheel all the way to the right and press the accelerator to back up. It doesn’t sound safe. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn’t fall in that window, but this vehicle sh... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Oct 9, 2021
Incident date: Sep 1, 2021
Greetings, My name is [XXX], age 27. I am a young single mother of two children, and as I felt like I was truly blessed to get any car that would be reliable to take me to work. Unfortunately, I was leased a 2016 Chrysler Town Country vehicle, as I still owe $11,000 after making monthly payments of $367.00 since May 13th, 2021., with a $4,200 payment down. What I thought was a blessing for my... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Oct 9, 2021
Incident date: Sep 1, 2021
Greetings, My name is [XXX], age 27. I am a young single mother of two children, and as I felt like I was truly blessed to get any car that would be reliable to take me to work. Unfortunately, I was leased a 2016 Chrysler Town Country vehicle, as I still owe $11,000 after making monthly payments of $367.00 since May 13th, 2021., with a $4,200 payment down. What I thought was a blessing for my... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Oct 9, 2021
Incident date: Sep 16, 2021
Headrest deployed without reason. Was stopped at a light, not moving, and head ready deployed and hit me in the head.
Incident date: Aug 9, 2021
We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After ... Read more
Crash
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Oct 8, 2021
Incident date: Mar 7, 2020
Front power windows have fallen into the door three times now (driver side 2, passive 1). Each time it required replacement of the window regulator and cable. I can't imagine this happening on the highway -- would scare the bejesus out of somebody when there's a loud bang and the window just drops into the door. Plus, it's a security issue since you have an open window that can't close until you g... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Oct 8, 2021
Incident date: Jan 1, 2020
The contact owns a 2016 Chrysler Town & Country. The contact stated occasionally the rear passenger’s side sliding door failed to open or close in higher temperatures. The contact stated that the overhead light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been in... Read more
Incident date: Sep 7, 2021
The contact owns a 2005 Chrysler Crossfire. The contact stated while driving 65 MPH, the rear windshield detached from the windshield molding and fell inside the cabin of the vehicle. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contac... Read more
Incident date: Jan 2, 2020
The contact owns a 2016 Chrysler 300. The contact stated while the vehicle parked, she noticed that the interior door was separating from the door frame showing the padding on the front and rear driver’s and passenger’s side doors. The contact took the vehicle to a local dealer to have the vehicle inspected. The contact was informed that the sun or the heat had warped the parts connected to th... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SEATS
Oct 7, 2021
Incident date: Sep 24, 2021
The head rest deployed
CHRYSLER
TOWN AND COUNTRY
(2015) - ELECTRICAL SYSTEM
Oct 6, 2021
Incident date: Jan 9, 2018
The sliding electrical/mechanical passenger door does not close entirely and continually retries to re-close. I observe over the years that there must be a sensor or other mechanical/electrical detection of door "closure" that is not working correctly off and on for a least 4 years. The action we've taken to is to manually force the door closed as the electrical-mechanical closure detection canno... Read more
Incident date: Oct 1, 2021
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In the... Read more
Incident date: Oct 1, 2021
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In the... Read more
Incident date: Oct 1, 2021
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In the... Read more
Incident date: Oct 5, 2021
The problem occurring on the vehicle is the inability of the vehicle to start despite the battery being fully charged. A little red dot 🔴 appeared on the instrument panel upon starting vehicle the day prior to incident. The day of the incident the vehicle wouldn’t turn over and the check engine light had come on. Upon calling AAA the vehicle had been jumped and started up fine. Next morning v... Read more
Incident date: Oct 5, 2021
The problem occurring on the vehicle is the inability of the vehicle to start despite the battery being fully charged. A little red dot 🔴 appeared on the instrument panel upon starting vehicle the day prior to incident. The day of the incident the vehicle wouldn’t turn over and the check engine light had come on. Upon calling AAA the vehicle had been jumped and started up fine. Next morning v... Read more
Incident date: Oct 6, 2021
The vehicle will hard shift after a stop at a stop sign/stop light. Once you have started going, it's like the transmission is playing catch up and not responding to the gas pedal being pushed and the rpms going up, and once it catches up, the vehicle jerks forward as the transmission catches in the gear and it feels like you're being rear ended in a pretty hard accident.
CHRYSLER
TOWN AND COUNTRY
(2011) - FUEL/PROPULSION SYSTEM
Oct 5, 2021
Incident date: Sep 20, 2021
TIPM is defective causing the car hard starting and stall.The fuel pump relay stays on draining the new battery . The car starts then shuts down after 2 seconds. The sliding doors open and close, horn stops, car alarm stops intermittently. I had to temporarily bypass the fuel pump relay.The cost of the TIPM replacement is $1500
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Oct 5, 2021
Incident date: Sep 20, 2021
TIPM is defective causing the car hard starting and stall.The fuel pump relay stays on draining the new battery . The car starts then shuts down after 2 seconds. The sliding doors open and close, horn stops, car alarm stops intermittently. I had to temporarily bypass the fuel pump relay.The cost of the TIPM replacement is $1500
CHRYSLER
TOWN AND COUNTRY
(2011) - UNKNOWN OR OTHER
Oct 5, 2021
Incident date: Sep 20, 2021
TIPM is defective causing the car hard starting and stall.The fuel pump relay stays on draining the new battery . The car starts then shuts down after 2 seconds. The sliding doors open and close, horn stops, car alarm stops intermittently. I had to temporarily bypass the fuel pump relay.The cost of the TIPM replacement is $1500
CHRYSLER
TOWN AND COUNTRY
(2009) - UNKNOWN OR OTHER
Oct 5, 2021
Incident date: Oct 5, 2021
The vehicle has began stalling while driving and the power steering and power brakes do not work after the car stalls. This is an extreme safety hazard for my wife and kids who use this vehicle and have found it difficult to steer and stop while driving. The problem could not be replicated by a service center and no solution was found. This problem has been occurring since August 2021 (which is wh... Read more
Incident date: Oct 5, 2021
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Incident date: Oct 5, 2021
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Incident date: Aug 4, 2021
The contact owns a 2006 Chrysler Sebring. The contact stated the accelerator pedal and the brake pedal were significantly close to each other causing him to depress both pedals at the same time. The contact stated while driving at 3 MPH and attempting to make a stop, his foot inadvertently depressed both the accelerator pedal and the brake pedal, causing the vehicle to crash into another vehicle. ... Read more
Crash
Incident date: Aug 4, 2021
The contact owns a 2006 Chrysler Sebring. The contact stated the accelerator pedal and the brake pedal were significantly close to each other causing him to depress both pedals at the same time. The contact stated while driving at 3 MPH and attempting to make a stop, his foot inadvertently depressed both the accelerator pedal and the brake pedal, causing the vehicle to crash into another vehicle. ... Read more
Crash
Incident date: Aug 4, 2021
The contact owns a 2006 Chrysler Sebring. The contact stated the accelerator pedal and the brake pedal were significantly close to each other causing him to depress both pedals at the same time. The contact stated while driving at 3 MPH and attempting to make a stop, his foot inadvertently depressed both the accelerator pedal and the brake pedal, causing the vehicle to crash into another vehicle. ... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) - LATCHES/LOCKS/LINKAGES
Oct 4, 2021
Incident date: Aug 30, 2021
The contact owns a 2016 Chrysler Town & Country. The contact stated that the rear passenger’s side sliding door would not open and the rear driver’s side sliding door was making a grinding sound. The vehicle was taken to the dealer and diagnosed with door axle failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall asso... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - STEERING
Oct 3, 2021
Incident date: Oct 3, 2021
Car stalls while driving. Looses brakes and steering. Mechanics can not determine cause. No codes stored. Almost caused a collision happened 4 times in a month
CHRYSLER
TOWN AND COUNTRY
(2012) - FUEL/PROPULSION SYSTEM
Oct 3, 2021
Incident date: Oct 3, 2021
Car stalls while driving. Looses brakes and steering. Mechanics can not determine cause. No codes stored. Almost caused a collision happened 4 times in a month
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
Oct 3, 2021
Incident date: Oct 3, 2021
Car stalls while driving. Looses brakes and steering. Mechanics can not determine cause. No codes stored. Almost caused a collision happened 4 times in a month
Incident date: Oct 2, 2017
I've had several issues with the airbag warning light coming on telling me to service the airbag. While the car was covered under the warranty the dealership replaced the part at least three times and eventually told me to stop digging under my driver seat as the wiring harness for the air bags was located there. As anyone with kids may know that isn't the easiest thing to do. Bit even more alarmi... Read more