Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Jul 14, 2021
Incident date: Jul 3, 2021
On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Jul 14, 2021
Incident date: Jul 3, 2021
On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jul 14, 2021
Incident date: Oct 12, 2020
The contact owns a 2016 Chrysler Town and Country. The contact stated that he was not able to enter or exit the vehicle through the passenger’s side sliding door. The contact also stated that the driver’s side sliding door was making a loud buzzing sound whenever it would close. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where the contact was i... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jul 14, 2021
Incident date: Jul 3, 2021
The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was parked, the contact attempted to unlock the vehicle and became aware that the driver’s side sliding door would not open automatically nor manually. The contact stated that it seemed as if the door was in a locked status. The contact was not able to unlock nor open the door. The vehicle was not diagnosed n... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jul 14, 2021
Incident date: Jul 14, 2021
The contact owns a 2016 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was taken to be diagnosed and the contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 134,359.
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Jul 13, 2021
Incident date: Jul 5, 2021
The sliding door on the driver’s side is stuck and cannot be opened either automatically or mechanically. This is extremely dangerous in event of an emergency.
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Jul 13, 2021
Incident date: Jun 30, 2021
Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically , kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van , even when not moving it still locks up and doesnt open sometimes
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Jul 13, 2021
Incident date: Jun 30, 2021
Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically , kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van , even when not moving it still locks up and doesnt open sometimes
Incident date: Jun 11, 2021
The contact owns a 2012 Chrysler 200. The contact stated while driving at 50 mph, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was serviced under NHTSA campaign number: 13V282000 (Electrical system, Air Bags), 16V668000 (Seat belts, Air Bags), and 17V640000 (Seats, Air Bags). The vehicle was r... Read more
Incident date: Jul 8, 2021
The contact owns a 2019 Chrysler Pacifica. The contact stated that while his wife was driving 35 mph, the brake pedal failed to operate as needed without warning. The contact was able to swerve past the vehicle in front of her and stop on the side of the road. The contact's wife parked the vehicle in a parking lot and the contact picked up the vehicle and drove it home. The contact had taken the v... Read more
Incident date: Jul 8, 2021
The contact owns a 2012 Chrysler 200. The contact stated that the vehicle failed to start. The vehicle was diagnosed by an independent mechanic who determined that the TIPM module had failed. The dealer was made aware of the failure and the contact was advised to tow the vehicle to their location for a diagnostic test. The manufacturer was made aware of the failure and advised the contact to take ... Read more
Incident date: May 30, 2021
There were no warning lamps but my transmission shift very hard and is very jerky. Also my parking break keeps engaging on its own. Im afraid that im going to be driving and it will engage itsself. It hasnt happened while driving yet but it had many times while setting still and in gear
Incident date: May 30, 2021
There were no warning lamps but my transmission shift very hard and is very jerky. Also my parking break keeps engaging on its own. Im afraid that im going to be driving and it will engage itsself. It hasnt happened while driving yet but it had many times while setting still and in gear
Incident date: May 9, 2021
On May 9th I went to pick up my check and I freaking ran over run over a big rock in the street and it it put like a little hole in my oil pan well this is my first car I've had already my second car I haven't had it for that long so what I did was I'm going to try to get home as the oil slowly leaking out but I was going to try to get home and I drive for like for like 3 minutes at like 20 at lik... Read more
Crash
Incident date: May 9, 2021
On May 9th I went to pick up my check and I freaking ran over run over a big rock in the street and it it put like a little hole in my oil pan well this is my first car I've had already my second car I haven't had it for that long so what I did was I'm going to try to get home as the oil slowly leaking out but I was going to try to get home and I drive for like for like 3 minutes at like 20 at lik... Read more
Crash
Incident date: May 9, 2021
On May 9th I went to pick up my check and I freaking ran over run over a big rock in the street and it it put like a little hole in my oil pan well this is my first car I've had already my second car I haven't had it for that long so what I did was I'm going to try to get home as the oil slowly leaking out but I was going to try to get home and I drive for like for like 3 minutes at like 20 at lik... Read more
Crash
Incident date: Jul 10, 2021
While driving approximately 25 mph I crossed over railroad tracks in the road. There is only a very small bump going over these. The front drivers side wheel came off. The lower ball joint pulled out and pulled the front axle out. The vehicle only has 91,000 miles on it. There was no warning that this was going to happen. I was driving in normal traffic. And was unable to move the vehicle out of ... Read more
Incident date: Jul 10, 2021
While driving approximately 25 mph I crossed over railroad tracks in the road. There is only a very small bump going over these. The front drivers side wheel came off. The lower ball joint pulled out and pulled the front axle out. The vehicle only has 91,000 miles on it. There was no warning that this was going to happen. I was driving in normal traffic. And was unable to move the vehicle out of ... Read more
Incident date: Jan 20, 2021
Rear Disc Brakes.I had a repair shop and a dealership assess what they both found to be what's called a Backplate.It mounts onto both Left and Right Spindles.The Backplate on Left and Right hold or guide the Pads in place on both sides of the caliper.The pins show to be almost rusted out.The dealership told me the Left and Right Backplate is unavailable and obsolete.So my options are to find a sho... Read more
CHRYSLER
TOWN AND COUNTRY
(2004) — ELECTRICAL SYSTEM
Jul 10, 2021
Incident date: Jul 9, 2021
I went to turn on my headlights, and they didn't come on. All the other lights work. Parking, dash, tail, and the high beam indicator. But no headlights. Also l read that people complained about windshield washer' not working. I tried mine and they also didn't work. I see there is a recall on same problem with the 2005 - 2007 Chrysler town and country limited and they are under a recall. Mine is a... Read more
CHRYSLER
TOWN AND COUNTRY
(2004) — EXTERIOR LIGHTING
Jul 10, 2021
Incident date: Jul 9, 2021
I went to turn on my headlights, and they didn't come on. All the other lights work. Parking, dash, tail, and the high beam indicator. But no headlights. Also l read that people complained about windshield washer' not working. I tried mine and they also didn't work. I see there is a recall on same problem with the 2005 - 2007 Chrysler town and country limited and they are under a recall. Mine is a... Read more
CHRYSLER
TOWN AND COUNTRY
(2004) — VISIBILITY/WIPER
Jul 10, 2021
Incident date: Jul 9, 2021
I went to turn on my headlights, and they didn't come on. All the other lights work. Parking, dash, tail, and the high beam indicator. But no headlights. Also l read that people complained about windshield washer' not working. I tried mine and they also didn't work. I see there is a recall on same problem with the 2005 - 2007 Chrysler town and country limited and they are under a recall. Mine is a... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Jul 10, 2021
Incident date: Jun 24, 2021
On multiple occasions while driving, the vehicle has simply powered itself off without warning. In addition to the engine cutting off, all interior features and lights also lose power. To restart the vehicle, you must remove the key from the ignition, put the car in park, and then put the key back in with your foot on the brake. This is incredibly dangerous. Diagnostic error codes do not capture ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — UNKNOWN OR OTHER
Jul 10, 2021
Incident date: Jun 24, 2021
On multiple occasions while driving, the vehicle has simply powered itself off without warning. In addition to the engine cutting off, all interior features and lights also lose power. To restart the vehicle, you must remove the key from the ignition, put the car in park, and then put the key back in with your foot on the brake. This is incredibly dangerous. Diagnostic error codes do not capture ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — SEATS
Jul 9, 2021
Incident date: Jul 8, 2021
My 18 year old son was driving my 14 year old daughter on I97 in Maryland when the passenger seat active head restraints headrest deployed startling both of my kids. No injuries or accidents but pretty scary at 65 MPH
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Jul 9, 2021
Incident date: Feb 23, 2021
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle started to shudder and loss motive power. The contact stated that the heated steering wheel was extremely hot making it difficult for the contact to steer the vehicle. The contact also stated that the rear hatch would not open all the way when the button was depressed. The contact sta... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Jul 8, 2021
Incident date: Feb 26, 2021
Oil leak from defective adapter/housing. Oil continuously leaks even shortly after being repaired due to bad product design on the 3.6L Pentastar V6 engine. Poses a significant safety hazard and could lead to fire at any point due to all the old oil that has leaked all over the engine bottom. A significant number of posts pertaining to this issue are all across the internet, here is only one ex... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — STRUCTURE:BODY
Jul 8, 2021
Incident date: Jul 8, 2021
Driver side back sliding door lock is stuck in lock position and won’t open. Safety issue! Took it to a mechanic he stated it was the lock actuator. This is very dangerous and frustrating needs to be a recall!
Incident date: Aug 12, 2019
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio s... Read more
Incident date: Aug 12, 2019
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio s... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Jul 7, 2021
Incident date: Jun 4, 2021
This is the second time we have had this issue with our van. The first time was May 25, 2019. On June 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a lightning bolt through it, the orange engine warning light, and a ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — FUEL/PROPULSION SYSTEM
Jul 7, 2021
Incident date: Jun 4, 2021
This is the second time we have had this issue with our van. The first time was May 25, 2019. On June 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a lightning bolt through it, the orange engine warning light, and a ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — VEHICLE SPEED CONTROL
Jul 7, 2021
Incident date: Jun 4, 2021
This is the second time we have had this issue with our van. The first time was May 25, 2019. On June 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a lightning bolt through it, the orange engine warning light, and a ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Jul 7, 2021
Incident date: Jul 6, 2021
This is the third and fourth time we have had this issue with our van. The previous two times were on May 25, 2019 and June 4, 2021. In this incident, my wife was driving our van with our two kids and I down Northwest Highway in Arlington Heights, IL. We were going about 35 miles per hour when several alarms and warnings appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — FUEL/PROPULSION SYSTEM
Jul 7, 2021
Incident date: Jul 6, 2021
This is the third and fourth time we have had this issue with our van. The previous two times were on May 25, 2019 and June 4, 2021. In this incident, my wife was driving our van with our two kids and I down Northwest Highway in Arlington Heights, IL. We were going about 35 miles per hour when several alarms and warnings appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — VEHICLE SPEED CONTROL
Jul 7, 2021
Incident date: Jul 6, 2021
This is the third and fourth time we have had this issue with our van. The previous two times were on May 25, 2019 and June 4, 2021. In this incident, my wife was driving our van with our two kids and I down Northwest Highway in Arlington Heights, IL. We were going about 35 miles per hour when several alarms and warnings appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red... Read more
Incident date: Jul 3, 2021
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without war... Read more
Incident date: Jul 3, 2021
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without war... Read more
Incident date: Jul 3, 2021
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without war... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Jul 6, 2021
Incident date: Jul 1, 2021
The driver head rest deployed while I was driving. It hit the back of my head very hard, causing my neck to hurt and I had a headache for 2 days. I did not go to the Dr. because it wasn't severe. However, I do have this on video because we have a dash cam in our van at all times. I found out these were defective, called the FCA and they told me I could go to any Chrysler dealer and I could get it ... Read more
1 injured
Incident date: May 5, 2021
Drivers side seat belt Does Not Retract. Engine Piston Rod Bearings are defective heat up melt and may cause an Engine Fire like in Hyundai Rod Bearing Recall. Common on Chrysler V6 Engine. May cause Blown engine, snapped Piston Rods, Heat and Engine Fire.
Incident date: May 5, 2021
Drivers side seat belt Does Not Retract. Engine Piston Rod Bearings are defective heat up melt and may cause an Engine Fire like in Hyundai Rod Bearing Recall. Common on Chrysler V6 Engine. May cause Blown engine, snapped Piston Rods, Heat and Engine Fire.
Incident date: Aug 18, 2020
I went on some errands before going out if town. I noticed I might need a wheel alignment soon and I parked the car in my garage to go out of town. When I returned to go have it checked out, I noticed my front driver side tire was flat and a closer inspection, it had a tear. Then I noticed my other front tire was flat as well. I had two people tell me my subframe was badly rusted. I found out this... Read more
Incident date: Aug 18, 2020
I went on some errands before going out if town. I noticed I might need a wheel alignment soon and I parked the car in my garage to go out of town. When I returned to go have it checked out, I noticed my front driver side tire was flat and a closer inspection, it had a tear. Then I noticed my other front tire was flat as well. I had two people tell me my subframe was badly rusted. I found out this... Read more
Incident date: Aug 18, 2020
I went on some errands before going out if town. I noticed I might need a wheel alignment soon and I parked the car in my garage to go out of town. When I returned to go have it checked out, I noticed my front driver side tire was flat and a closer inspection, it had a tear. Then I noticed my other front tire was flat as well. I had two people tell me my subframe was badly rusted. I found out this... Read more
Incident date: Jul 5, 2021
My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on... Read more
Incident date: Jul 5, 2021
My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on... Read more
Incident date: Jul 5, 2021
My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Jul 5, 2021
Incident date: Jul 5, 2021
NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Jul 5, 2021
Incident date: Jul 5, 2021
NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens ... Read more