Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2012) — UNKNOWN OR OTHER
Nov 14, 2025
Incident date: Nov 11, 2025
Catalytic converter is reported to me as needing to be replaced. Check Engine light came on which indicated this error. It’s only at 84k miles. Followed by needing new O2 sensors if the catalytic converter is replaced. Another error was the thermostat which needs replacement. We are looking at over $5k in repairs.
Incident date: Sep 21, 2023
I am filing a complaint regarding my 2022 Nissan Rogue SV AWD, which has an active safety recall with no available remedy. I was unaware of this recall at the time of lease, as the dealer did not inform me. After confirming the recall, I also found that it cannot currently be repaired. When I notified the dealer about the recall, they dismissed my concerns and hung up the phone, when I was trying ... Read more
Incident date: Sep 21, 2023
The vehicle jerked, stopped and would not start again. After a while it started, people were honking to move. This happened about 3 years ago. The vehicle jerks often and afraid it will leave us on the street. About 2 years ago, the auxiliary battery ran down the main battery. The car would not start. Had to buy both batteries. The lights come on, engine, traction and auxiliary battery ligh... Read more
Incident date: Sep 21, 2023
The vehicle jerked, stopped and would not start again. After a while it started, people were honking to move. This happened about 3 years ago. The vehicle jerks often and afraid it will leave us on the street. About 2 years ago, the auxiliary battery ran down the main battery. The car would not start. Had to buy both batteries. The lights come on, engine, traction and auxiliary battery ligh... Read more
Incident date: Oct 17, 2025
On August 9 while grandson was in route on I20 toward Birmingham, Al. to attend grandparent funeral, driver air bag exploded. He struggled to take a close next exit. He pulled car to side of road and ran away from car. He said it was full of smoke and small pieces. He feared the car was going to catch fire. His phone was dead and there was nothing off the exit so after smoke cleared and he felt sa... Read more
1 injured
CHRYSLER
TOWN AND COUNTRY
(2015) — STEERING
Nov 12, 2025
Incident date: Nov 11, 2025
The contact owns a 2013 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that a cushion located within the steering wheel had deteriorated, causing the steering wheel to become difficult to turn. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed tha... Read more
Incident date: Nov 12, 2025
The Engine Power Reduced Sensor came on and the gas pedal was hard to push so we took the car to a Chevy Dealership. We were told the code po299 was showing and that the turbo needs to be replaced ($4000). This is a VERY common problem and Chevy even acknowledges that but they are doing nothing about it.
Incident date: Nov 12, 2025
Vehicle was put into reverse and did not stop, it hit a pole. Then the driver tried to put in drive to get it off of the pole and it accelerated quickly and the driver could not stop the vehicle. There was little time to react as it hit the side of a building and airbags deployed. Driver stated that the car accelerated on it's own once it was put into gear.
Crash
1 injured
Incident date: Nov 12, 2025
Vehicle was put into reverse and did not stop, it hit a pole. Then the driver tried to put in drive to get it off of the pole and it accelerated quickly and the driver could not stop the vehicle. There was little time to react as it hit the side of a building and airbags deployed. Driver stated that the car accelerated on it's own once it was put into gear.
Crash
1 injured
Incident date: Nov 10, 2025
I called Toyota as I was concerned it was sluggish and was having trouble excelerating the appointment was given to me 2 weeks out but was told if anything happens to just bring her in. I had to bring her in the week of the appointment on a tow truck as she was not moving. I was told it’s a faulty transmission I asked if it’s covered by my extended warranty and because it’s over by 4 miles ... Read more
Incident date: Nov 11, 2025
After purchasing vehicle (4Sep25) the following week's notice wet spots in drive way first assumed to be from A/C but not the it is November and A/C is off the wet spots are still showing up. Checked under the vehicle and noticed oil all around the PCV tube. Took vehicle to Allentown Kia. They confirmed there is a oil leak but the leak is from the oil pan gasket. The vehicle has 400 ish miles on i... Read more
Incident date: Jun 1, 2025
Booked the appointment with BMW of Portland for November, 10,2025 For 9 o'clock AM. Arrived at dealership, checked in and left vehicle. I was called about 45 minutes later and informed that they would not be able to preform the recall repair on my car due to parts that were needed and associated with the recall , asked me to pay for it which I refused since it is part of the recall repair. I have ... Read more
Incident date: Nov 9, 2025
The contact owns a 2014 Ford Transit Connect. The contact stated that the vehicle was previously serviced at a local dealer under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); however, the recall was still present on the VIN. The local dealer was contacted. The vehicle was repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Dec 13, 2021
When start up there’s a clacking sound then it goes away, while the vehicle is warm you hear the clacking while driving vehicle
Incident date: Dec 13, 2021
This van is a 2018 modified with a handicap accessible rear ramp. We purchased this van in 2021 and since it has spent 6 months the first time at the shop then it was at our facility totally not running for another 6 months we paid 400 dollars to tow it to a dealership they replaced the transmission it ran for 2 months and now doesn’t start it’s in limp mode and when it does start and run when... Read more
Incident date: Dec 13, 2021
This van is a 2018 modified with a handicap accessible rear ramp. We purchased this van in 2021 and since it has spent 6 months the first time at the shop then it was at our facility totally not running for another 6 months we paid 400 dollars to tow it to a dealership they replaced the transmission it ran for 2 months and now doesn’t start it’s in limp mode and when it does start and run when... Read more
Incident date: Nov 8, 2025
Upper grill molding trim/bezel flew off truck. Part was recovered and clips look to have broken off. Plastic clips look to be insufficient and will break over time. Active recall for 2022 model vehicles only , needs to be expanded to 2023 or possibly further out.
Incident date: Oct 17, 2025
The truck under frame is rusting a lot in spots near welds.
Incident date: Sep 19, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at undisclosed speeds on several occasions, there was a whooshing air sound coming from the windshield. The contact stated that the trim around the windshield had dry rotted and de... Read more
Incident date: Sep 19, 2025
We have a continuing issue with the Pacifica of showing a dashboard warning of "STOP SAFELY VEHICLE WILL SHUT OFF SOON''. The power becomes diminished and with a few minutes, all power is lost, including lights, engine, all dash warnings are gone. After sitting on the side of the road for a few minutes, the vehicle will restart like nothing happened. Occurrences shown in order by date, location an... Read more
Incident date: Sep 19, 2025
We have a continuing issue with the Pacifica of showing a dashboard warning of "STOP SAFELY VEHICLE WILL SHUT OFF SOON''. The power becomes diminished and with a few minutes, all power is lost, including lights, engine, all dash warnings are gone. After sitting on the side of the road for a few minutes, the vehicle will restart like nothing happened. Occurrences shown in order by date, location an... Read more
Incident date: Nov 4, 2025
There is an intermittent loss of the electric power steering assist. The car can't be steered during this loss of power, leading to an extremely high risk of a crash. Toyota issued a recall for the 2015 RAV4 for this exact problem, but they did not include my car's VIN in the recall. The problem has not been confirmed, as Toyota informed me that this could only be done at my expense. The vehicl... Read more
Incident date: Oct 22, 2025
I am reporting a serious safety failure related to the ABS/ESC recall on my 2019 Jeep Grand Cherokee. Parts have not been available for over a year, and my vehicle has now experienced the dangerous conditions described in the recall. Before the failure, while stopped at a red light in Drive with my foot firmly on the brake, the vehicle suddenly rolled backward on its own. I had to forcefully pres... Read more
Incident date: Oct 22, 2025
Chrysler sold me a unsafe rusted frame the car is dangerous and unsafe I'm scared of the car and it needs to be pick up
Incident date: Oct 22, 2025
Chrysler sold me a unsafe rusted frame the car is dangerous and unsafe I'm scared of the car and it needs to be pick up
Incident date: Oct 1, 2025
While driving at approximately 70MPH on the highway, my 2014 Hyundai Tucson Limited suddenly locked up with no warning lights, no noise and no prior symptoms. The engine completely seized, causing immediate loss of power. I was barely able to coast off the highway exit to a final stop on the feeder shoulder, in a desolate area. The vehicle has always been properly maintained and is in excellent... Read more
Incident date: Oct 1, 2025
Somebody switch my vin to another car stolen the parts the car unsafe swaying and stole the shocks control arm sway bar air bag tampered my car had a key hole on the trunk when I bought it it not there the gas pedal break pedal no correct the car is dangerous and I have a stolen switched Chrysler under my vin number the metal tag missing out the windshield and not my engine
Incident date: Oct 1, 2025
Somebody switch my vin to another car stolen the parts the car unsafe swaying and stole the shocks control arm sway bar air bag tampered my car had a key hole on the trunk when I bought it it not there the gas pedal break pedal no correct the car is dangerous and I have a stolen switched Chrysler under my vin number the metal tag missing out the windshield and not my engine
Incident date: Oct 17, 2025
My 4xe goes into turtle mode several times a week and loses power as I am driving. I have contact jeep and 2 dealerships regarding this several times and they said since they can't duplicate it, there is nothing they can do. Has been happening for over a year.
Incident date: Oct 17, 2025
The auto start/stop activate at lights when lift off the brake van cuts off and quickly restarts and turn off the lane departure light and sometimes doesn't restart and is hard to restart. Van sometimes cuts off on the middle of intersection and hard to restart.
Incident date: Oct 17, 2025
The auto start/stop activate at lights when lift off the brake van cuts off and quickly restarts and turn off the lane departure light and sometimes doesn't restart and is hard to restart. Van sometimes cuts off on the middle of intersection and hard to restart.
Incident date: Aug 6, 2025
On the morning of November 2, 2025, around 10:30, I had drove up to the church, parked my car. What I thought was an overheated engine. I decided to go inside the church and deal with what I thought was an overheated engine. About 12-25 minutes later, while inside the church, I got new that a Black BMW was on fire. Someone had already called the fire department and police. The engine is totall... Read more
Fire
Incident date: Oct 25, 2025
Driver Assist Warning system. The driver assist warning in the vehicle provided a false alarm every 4-5 minutes while driving on the interstate. The trip was during the day and the driver was alert staying between the lane lines. The driver assist warning system was disabled in the vehicle settings. This problem has been reported by multiple individuals in the Hyundai forums.
Incident date: Aug 3, 2025
The contact owns a 2022 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 25V510000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Oct 30, 2025
I was driving home and about 10 minutes into my drive I got a notification about my steering assistance being disabled. When I arrived home about 10 minutes or so later and went to shut my car off I noticed that a very loud fan sound from the hood of my vehicle began roaring. I restarted my car and it went away. I looked at my temperature gauge and it was all the way on C. I tried shutting my car ... Read more
Incident date: Oct 18, 2025
October 30, at approximately 8:00 AM MDT. While I was heading to work, I was approaching an intersection with a vehicle in front of me making a left turn in the opposite direction was a vehicle also preparing to make a left turn and as I approached the intersection the vehicle turned in front of me. I fully applied the brakes, and the pedal went to the floor, my truck did not stop or slow down. I ... Read more
Crash
Incident date: Oct 30, 2025
The contact owns a 2026 Genesis GV70. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. The contact stated that the instrument cluster independently restarted. The contact stated that the instrument cluster rebooted like a computer. The vehicle was taken to the dealer and was diagnosed with a failed control unit. The contact stated that... Read more
Incident date: Oct 30, 2025
Engine Shutdowns randomly While driving and it almost caused me to crash once on the highway and the other was while in my neighborhood to take my daughter to school
CHRYSLER
TOWN AND COUNTRY
(2013) — STRUCTURE:BODY
Oct 30, 2025
Incident date: Oct 9, 2025
I had been driving on the freeway for about 5 minutes, and suddenly heard broken glass in my car. It was dark (around 8pm) so I looked around as I was driving and didn't see any of my visible windows broken. I then heard more glass shattering sound and realized it was my sunroof glass that had suddenly broken. The mesh cover beneath it was closed so I was not injured. When I went home and did a q... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — UNKNOWN OR OTHER
Oct 30, 2025
Incident date: Oct 9, 2025
The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 201... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2013) — SEATS
Oct 30, 2025
Incident date: Oct 9, 2025
The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 201... Read more
Fire
Incident date: Oct 30, 2025
The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. ... Read more
Fire
Incident date: Oct 30, 2025
The rear brake at 4MM at 32K miles at the time of OIL change at dealer and front BRAKE still have 7MM, as a mechanical engineer, I know this should not happen. also while driving, there is high freq metal sound, I have notified the dealer every time I went to oil change, they confirmed it is fine but I do not feel safe. 2nd issue is the powertrain system feels no power while climbing hills and t... Read more
Incident date: Dec 1, 2024
The dash gauge display is developing bubbles and cracks in the display screen. It’s becoming difficult to monitor gauges on screen. Confirmed by Fliner dealer. Took in for inspection. Seeing multiple display failures on rv units. First appeared March 2025
Incident date: Dec 1, 2024
While driving on highway, message appeared on dashboard display "Stop Safely, Vehicle Will Shut Off Soon". This has happened on 2 separate occasions without cause. First time was 3/11/2024 and most recent was 12/1/2024. Vehicle was leased new by me. No incidents since then.
Incident date: Oct 29, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated, and the engine seized. The contact stated that while attempting to start the vehicle, the vehicle started. The vehicle was driven to the intended destination without any further failure. The contact stated that the following day, while attempting to ... Read more
Incident date: Aug 1, 2025
My rear camera will go out while in reverse. Sometimes boxes appear on the screen or it will be completely black.
Incident date: Oct 6, 2025
While driving the car- the front end started to shake and the check engine light came on. Took it to our local Ford dealership and the advised that it was a cylinder 2 misfire when they diagnosed. They advised that the engine block is porous and the coolant slowly leaks into the engine which is causing the misfire. Called Ford's customer assistance line and since the car is out of warranty- and... Read more
Incident date: Sep 12, 2025
Handle
Incident date: Oct 24, 2025
The contact owns a 2019 Chevrolet Equinox. The contact stated that while depressing the brake pedal, there was an abnormal grinding sound coming from the rear brakes. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the rear brake pads and rotors needed to be replaced. The contact completed the work h... Read more