Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Mar 16, 2026
purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to Mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit
Incident date: Mar 16, 2026
DIAGNOSIS FOUND TRANS FLUID WICKING UP HARNESS TO ENGINE ECM CONTAMINATING HARNESS AND ECU GIVEN FALSE/ABNORMAL READINGS AT ECM. EXTENSIVE REPAIRS NECESSARY W/ INTERNAL TRANS WIRE REPLACEMENT, ENGINE HARNESS REPLACEMENT & ENGINE ECU REPLACEMENT. OTHER CLEANING MAY BE NECESSARY OR OTHER HARNESS REPLACEMENT NECESSARY [Other]: TRANSMISSION WIRE REPLACMENT [Other]: ENGINE HARNESS REPLACEMENT [Other]:... Read more
Incident date: Mar 16, 2026
DIAGNOSIS FOUND TRANS FLUID WICKING UP HARNESS TO ENGINE ECM CONTAMINATING HARNESS AND ECU GIVEN FALSE/ABNORMAL READINGS AT ECM. EXTENSIVE REPAIRS NECESSARY W/ INTERNAL TRANS WIRE REPLACEMENT, ENGINE HARNESS REPLACEMENT & ENGINE ECU REPLACEMENT. OTHER CLEANING MAY BE NECESSARY OR OTHER HARNESS REPLACEMENT NECESSARY [Other]: TRANSMISSION WIRE REPLACMENT [Other]: ENGINE HARNESS REPLACEMENT [Other]:... Read more
Incident date: Mar 16, 2026
REPLACED A PROPELLOR SHAFT AT 59,000 MILES 8/23/2025. PAID $859.00. UNAWARE THIS COULD HAVE BEEN REPAIRED AND COVORERD BY A MANUFACTURERS WARRANTEE. SIX MONTHS LATER MY MECHANIC(1) AND CAR DEALER(2) RECOMMEND A BODY CONTROL MODULE AND POSSIBLE REAR DIFFERENTIAL REPLACEMENT ESTIMATED BETWEEN $1500-$3500. THIS VEHICLE STILL HAS LESS THAN 69000. THIS HAS BEEN A HARDSHIP AFTER PURCHASING A NEWER VEHIC... Read more
Incident date: Mar 16, 2026
The contact owns a 2017 Ford Escape. The contact stated that while driving 45-55 MPH, the check engine warning light illuminated, with a message that the engine was overheating displayed. The vehicle experienced reduced power and decelerated to 8 MPH. The vehicle was driven to the residence, and coolant was added to the coolant reservoir. The contact replaced the ignition coils and spark plugs; ho... Read more
Incident date: Mar 16, 2026
We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025... Read more
Incident date: Mar 16, 2026
The driverside manually operated sliding door will not open. If person's riding in the rear or middle seats they would only have on egress door in an emergency situation. This vehicle has not been involved in any type of wreck and there were/are no warning lights. This happened about 1 week ago and I found out it is not covered under my extended warranty
Incident date: Mar 2, 2026
The contact owns a 2017 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. Additionally, while driving at an undisclosed speed, several unknown warning lights unexpectedly flashed on the instrument panel. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failu... Read more
Incident date: Mar 11, 2026
With auto start stop system turned off the engine will die when coming to a stop. The truck then shifts into park and brakes auto apply. No check engine lights no failure indications. Starts up and runs everything fine afterwards. Happens at first 3 stops and then will not happen again unless truck sits for more then 2 hours. Dealers unable to fix cause no check engine lights and nothing recorded ... Read more
Incident date: Mar 11, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part for the recall repair was unavailable. The contact stated that because of the unrepaired recall repair, the small minor children were seated in the rear of the vehicle. The dealer was contacted, and the contact was informed that the parts were not yet avail... Read more
Incident date: Mar 11, 2026
The contact owns a 2022 Ford Edge. The contact stated that while in Reverse(R), the rearview camera mainly displayed an image of the license plate located in the rear of the vehicle. The contact stated that the failure started occurring some time after purchasing the vehicle brand new. The vehicle was taken to the dealer, where it remained for 4-5 weeks for repairs. The dealer informed the contac... Read more
Crash
Incident date: Nov 7, 2024
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the image on the back over cam... Read more
Incident date: Dec 12, 2025
B-Pillar trim molding on passenger side fell off while going through car wash.
Incident date: Jan 28, 2026
The vehicle had safety and mechanical problems shortly after purchase, even with low mileage. The issues included warning lights, abnormal noises, repeated mechanical failures, and poor performance that affected the safe operation of the vehicle. These problems started early and continued over time despite repairs and maintenance. Before the incident, the vehicle showed signs of malfunction, incl... Read more
Crash
Incident date: Jan 28, 2026
The vehicle had safety and mechanical problems shortly after purchase, even with low mileage. The issues included warning lights, abnormal noises, repeated mechanical failures, and poor performance that affected the safe operation of the vehicle. These problems started early and continued over time despite repairs and maintenance. Before the incident, the vehicle showed signs of malfunction, incl... Read more
Crash
Incident date: Mar 1, 2026
The first component to fail was the brake booster module which controls the ABS, forward collision, adaptive braking, adaptive cruise, traction control system, etc. The malfunction started when the forward collision assist activated to prevent me from hitting a deer in the road. We avoided hitting the deer but all of those lights came on immediately. We contact Friendship Chevrolet the dealer we b... Read more
Incident date: Mar 1, 2026
The first component to fail was the brake booster module which controls the ABS, forward collision, adaptive braking, adaptive cruise, traction control system, etc. The malfunction started when the forward collision assist activated to prevent me from hitting a deer in the road. We avoided hitting the deer but all of those lights came on immediately. We contact Friendship Chevrolet the dealer we b... Read more
Incident date: Mar 1, 2026
The component that failed is the Anti-Lock Braking System (ABS) Control Module in a 2013 Jeep Wrangler. Diagnostic code C2200 (“ABS Control Module Internal Failure”) was retrieved during a scan, indicating an internal electronic failure within the ABS module. The component remains installed in the vehicle and is available for inspection upon request. When the failure occurs, the vehicle’s A... Read more
Incident date: Mar 14, 2026
I am reporting a suspected defect involving the front suspension or steering system of my Tesla Model Y. The vehicle produces loud popping, knocking, and rattling noises from the front end when turning the steering wheel at low speeds, particularly as the steering approaches full lock in either direction. The noise appears to originate from the front suspension or steering components and occurs co... Read more
Incident date: Mar 14, 2026
I am reporting a suspected defect involving the front suspension or steering system of my Tesla Model Y. The vehicle produces loud popping, knocking, and rattling noises from the front end when turning the steering wheel at low speeds, particularly as the steering approaches full lock in either direction. The noise appears to originate from the front suspension or steering components and occurs co... Read more
Incident date: Mar 14, 2026
I am aware this year f150 had issues with steering recall. My model did not come up as recall. However, I twice have had steering issues. On 04/26/24 I had the steering assembly repaired, car went into limp mode while driving. It cost $1,505.45 for the parts and it had to be reprogrammed at dealership $225.00. Total was $2,359.14. Now this week 03/10/2026 the steering is hanging up again and it... Read more
Incident date: Mar 9, 2026
The contact owns a 2023 Ford F-150. The contact stated that while driving at 60 MPH, there was an exploding sound coming from the vehicle. The contact became aware that the front glass panel in the panoramic sunroof had shattered without impact. The contact pulled over and discovered that shattered glass was all over the sunroof liner. The vehicle was initially driven back to the residence, and th... Read more
Incident date: Oct 20, 2025
The contact owns a 2014 Mercedes-Benz ML63 AMG. The contact stated that the vehicle was experiencing front suspension, coolant, and oil leak failures. The contact stated that the front suspension unexpectedly lowered while the vehicle was parked or while driving. The message "Active Curve System Malfunction" was displayed. The vehicle was towed to the dealer, where unknown repairs were performed. ... Read more
Incident date: Mar 12, 2026
My 2022 Jeep Wrangler 4xe experienced a sudden loss of power while driving on Interstate 285 in Atlanta during rush hour traffic. The vehicle began shaking and lunging forward unpredictably while I attempted to exit the highway. With hazard lights on, I slowly crept the vehicle to the dealership because it could barely move. The vehicle is currently at the dealership for Recall 68C related to the ... Read more
Incident date: Mar 12, 2026
Glendale Dodge (CA) is actively using Federal Fire Risk Recall 68C to fraudulently conceal a separate, critical High-Voltage hardware failure on my 2021 Jeep Wrangler 4xe. Upon intake, my vehicle’s internal VIP diagnostic scan showed an active P0E15 code (Electric Coolant Heater Failure). Per Stellantis Technical Service Bulletins, this code indicates a severe failure requiring a physical hardwa... Read more
Incident date: Jan 22, 2026
February 27, at approximately 1:20am my vehicle caught fire while parked in the driveway after sitting for about 9 hours. The fire originated near the gas tank. The fire department was called, there is a fire report being conducted. Audi was notified.
Fire
Incident date: Mar 9, 2026
Car burns oil to the point it requires 1 qt/500 mile. Had oil consumption test when issue first started in 2024 by kia, was told there was no problem. Car has continued to have this issue and has now broke connecting rod due to engine starvation even through the oil is to the full mark. I lost all power while driving with no warning before hand. Kia has admitted these engines have oil consumption ... Read more
Incident date: Mar 9, 2026
Car burns oil to the point it requires 1 qt/500 mile. Had oil consumption test when issue first started in 2024 by kia, was told there was no problem. Car has continued to have this issue and has now broke connecting rod due to engine starvation even through the oil is to the full mark. I lost all power while driving with no warning before hand. Kia has admitted these engines have oil consumption ... Read more
Incident date: Mar 9, 2026
I own/lease a Nissan Pathfinder that currently has approximately 27,000 miles. At approximately 19,000 miles, the dealership resurfaced the brake rotors. The service department stated only that “sometimes it happens” and did not provide a diagnosis or explanation for the premature wear. Now, at approximately 27,000 miles, the dealership has informed me that the rear brake rotors and pads mus... Read more
Incident date: Mar 9, 2026
The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle experienced transmission failures on several occasions. The contact stated that the transmission unexpectedly slipped out of gear and the vehicle unexpectedly jerked, and the vehicle drove roughly. There was no warning light illuminated. The contact received notification of NHTSA Campaign... Read more
Incident date: Feb 4, 2026
Head Gasket Failure at 121,000. It has also affected the spark plugs. We were quoted a $4300+ repair at the Honda Dealership in Carlsbad. Engine displayed all lights and went on power loss mode and suddenly couldn't go more than 5-10 MPH, so we had to tow it. Was dangerous getting such a slow car into a parking lot safely.
Incident date: Feb 4, 2026
On my 2016 Honda pilot The engine started to fail and make a knocking noise when started, took it to Honda, they said i will need a new engine, i pushed for a goodwill repair, and they told me No. the car has been sitting ever since.
Incident date: Feb 4, 2026
ICCU failed unexpectedly at having only 1780 miles. All power failed within 15 minutes of an alert. Car could not even be put in park. Had to keep foot on brake until tow arrived.
Incident date: Mar 7, 2026
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the A/C inadvertently turned on and then returned to heat. The instrument panel then malfunctioned, rendering the navigation system inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact re... Read more
Incident date: Dec 27, 2025
Loss power and system reset
Incident date: Dec 27, 2025
I was driving my 2017 Nissan rogue to work after dropping off my daughters at school and daycare. I was getting on the highway on the entry ramp, as I sped up my car felt like it gave up. I was unable to press my gas as multiple cars were speeding up behind me as I’m getting on the highway. I was unable to use my gas and coasted until I came to a complete stop, still in the middle of a a dangero... Read more
Incident date: Feb 27, 2026
The fuel gauge, Odometer went blank. Im afraid of be stranded o have in accident . Was taken to Burne Honda Scranton. The problem wasn’t resolved
Incident date: Feb 27, 2026
The fuel gauge, Odometer went blank. Im afraid of be stranded o have in accident . Was taken to Burne Honda Scranton. The problem wasn’t resolved
Incident date: Feb 27, 2026
The fuel gauge, Odometer went blank. Im afraid of be stranded o have in accident . Was taken to Burne Honda Scranton. The problem wasn’t resolved
Incident date: Mar 5, 2026
See attached document for complaint.
Incident date: Sep 23, 2024
The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The contact referenced NHTSA ID Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for th... Read more
Incident date: Sep 23, 2024
The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The contact referenced NHTSA ID Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for th... Read more
Incident date: Sep 23, 2024
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience... Read more
Incident date: Dec 10, 2025
I currently have a failed ABS module on my truck. The warning lights have come on for brakes, ABS and traction control. I attempted to go to my local dealer but was told the part to replace has been backordered for over 2 years. I am unable to locate a new part, or a company that will rebuild the ABS module. I've had this condition for ~ 9 months. Additionally, just recently within the last 3... Read more
Incident date: May 25, 2025
My car is giving me various problems with a gear box(a) and accelerations(b). a. It shift from one gear to another on its own. The gear can be put in Reverse, but the light would indicate Park, and the car would not move. Sometime I put the car into Drive and the Parking Break would come up and wont let me release it until I put the car back into Park mode. I've already had multiple"glitches" lik... Read more
Incident date: May 25, 2025
My car is giving me various problems with a gear box(a) and accelerations(b). a. It shift from one gear to another on its own. The gear can be put in Reverse, but the light would indicate Park, and the car would not move. Sometime I put the car into Drive and the Parking Break would come up and wont let me release it until I put the car back into Park mode. I've already had multiple"glitches" lik... Read more
Incident date: May 25, 2025
I was driving when I heard a loud "bang" over my head. I was terrified and swerved because I was startled. This put me at risk of hitting a vehicle in the lane next to me and injuring myself or others. There were no warning lights or anything to indicate what happened and no cars within 100 feet of me in the front. When I got to my destination I looked to find any visible damage to my car but noth... Read more
Incident date: Mar 3, 2026
Wastegate actuator is no longer working and turbo on vehicle is no longer working as needed. My car currently has every warning light on the dashboard and fails to provide all advanced driver assistance systems that come with my vehicle making it unsafe. The problem has been addressed by Honda dealership service themselves as my code came back that it is a turbocharger wastegate sensor issue. Car... Read more
Incident date: Mar 3, 2026
The AC in the front stopped working on and off but the AC in the back continues to work that's one warning a situation. The second is the oil light constantly shows low oil even when you get an oil change. The park tire pressure always moves back and forth to 40% to all the way down to 30.
Incident date: Mar 3, 2026
The AC in the front stopped working on and off but the AC in the back continues to work that's one warning a situation. The second is the oil light constantly shows low oil even when you get an oil change. The park tire pressure always moves back and forth to 40% to all the way down to 30.