Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 12, 2021
The contact owns a 2013 Chrysler 300. The contact stated that on several occasions the vehicle would not start. The vehicle was examined by an independent mechanic who diagnosed that the alternator was faulty and needed to be replaced. The vehicle was not repaired. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 17V435000 (Electrical System). The con... Read more
Incident date: Nov 1, 2021
The contact owns a 2015 Chrysler 200. The contact stated while driving at an undisclosed speed, the vehicle lost power and failed to shift into gear. The temperature system warning was displayed. The vehicle was taken to the local dealer and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 16V529000 (Power Train) and the software update was completed.... Read more
Incident date: Jan 31, 2020
The contact owns a 2006 Chrysler 300C. The contact stated while driving at various speeds, the vehicle occasionally lost motive power. The contact stated that the failure also occurred while the vehicle was idle. After each failure, the contact was able to restart the vehicle after several seconds. The vehicle had been taken to several dealers and independent mechanics for diagnostic testing howev... Read more
CHRYSLER
300C
(2006) - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Jan 31, 2022
Incident date: Jan 31, 2020
The contact owns a 2006 Chrysler 300C. The contact stated while driving at various speeds, the vehicle occasionally lost motive power. The contact stated that the failure also occurred while the vehicle was idle. After each failure, the contact was able to restart the vehicle after several seconds. The vehicle had been taken to several dealers and independent mechanics for diagnostic testing howev... Read more
Incident date: Jan 26, 2022
Ice buildup in the fender well to the tire which effects turning and steering. It happened all last winter and twice this year.
Incident date: Jan 26, 2022
Ice buildup in the fender well to the tire which effects turning and steering. It happened all last winter and twice this year.
Incident date: Dec 2, 2021
My engine is misfiring out of the clear blue. And when I say misfire I mean my vehicle will literally shut off mid-drive as you’re in traffic. Everything completely shuts off and the wheel will lock up. So if you’re not somewhere where you can pull over a pile up will ensue. I have taken it to a shop when the car cut off on the highway for the 3rd with what I thought was the issue. I spent lar... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - TIRES
Jan 30, 2022
Incident date: Jan 19, 2022
WE PURCHASED A SET OF 4 NEW TIRES ONLINE WITH MANUF. WARRANTEE. HAD THEM INSTALLED. EXACTLY A WEEK LATER THE BACK PASSENGER SIDE BLEW WHILE DRIVING TO PICK MY DAUGHTER FROM SCHOOL(ON THE SIDE NOT TREAD OF TIRE.) CALLED HANKOOK . ITHEY ASKED ME TO GO TO TIRESPLUS TO HAVE IT INSPECTED AND REPLACEMENT DONE. THE TIRE PLACE PUT THE NEW TIRE ON AND CHARGED ME. THEY STATED CALLED HANKOOK AND PUT THE CASE... Read more
Incident date: Jan 29, 2022
No incident as of yet my air bag light on a ND there is ticking from the passenger side of the compartment glove box and the drivers seat moves when coming to a stop
Incident date: Jan 29, 2022
No incident as of yet my air bag light on a ND there is ticking from the passenger side of the compartment glove box and the drivers seat moves when coming to a stop
Incident date: Jan 29, 2022
Ticking noise coming from passengers compartment glove box seat belt light on and seat moves when come to a stop and driver side door handle just came off on the passenger side can't open the door from outside of vehicle there should be recall for this
Incident date: Jan 29, 2022
Ticking noise coming from passengers compartment glove box seat belt light on and seat moves when come to a stop and driver side door handle just came off on the passenger side can't open the door from outside of vehicle there should be recall for this
Incident date: Jan 26, 2022
The drivers side sliding door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened two times in three weeks to two separate windows.
Incident date: Jan 9, 2022
The drivers side front door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened again three weeks later to the drivers side rear door window that I will report in a separate incident.
CHRYSLER
TOWN AND COUNTRY
(2008) - UNKNOWN OR OTHER
Jan 28, 2022
Incident date: Jan 28, 2022
2008 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALLS.
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Jan 27, 2022
Incident date: Jan 2, 2022
The contact owns a 2016 Chrysler Town & Country. The contact stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact also stated that the headlights became significantly dim; additionally, the taillights failed to work as designed. The vehicle was taken to a Pep Boys to be diagnosed. The contact was informed that the transmission failed and needed... Read more
Incident date: Jan 1, 2022
Strong fuel Oder in car after fueling. It's been venting in the cabin and it makes you lightheaded after some time of driving. I've checked for leaks and no leaks. I suspect fuel is gathering under rear seats. The smell seems to be most prominent around the rear D/S seat and near the fuel nozzle entry area.
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jan 27, 2022
Incident date: Apr 17, 2021
It has happened twice now the my 2016 town and country has turned off out of no where. The first time i was just getting off the freeway and the whole car lost power in Strang way and the string wheel locked up.
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Jan 27, 2022
Incident date: Apr 17, 2021
It has happened twice now the my 2016 town and country has turned off out of no where. The first time i was just getting off the freeway and the whole car lost power in Strang way and the string wheel locked up.
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Jan 26, 2022
Incident date: Jan 26, 2022
The number 2 cylinder lost compress and is not functioning/firing with the other 5 cylinders. The engine issue makes the car shake and shudder while driving (similar to having a flat tire). The car is at the dealer now for diagnosis and potential repairs. Pentastar V6 motor that had similar problems in the past.
Incident date: Jan 23, 2022
The contact owns a 2007 Chrysler 300. The contact stated after exiting out of their vehicle from a drive, they smell an abnormal odor of plastic burning coming from the rear of the exterior of the vehicle. The contact inspected their vehicle and opened their rear trunk and noticed that the plastic covering of their fuse box in their trunk had melted with melt wiring coming from the fuse box to th... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Jan 26, 2022
Incident date: Nov 26, 2021
The oil filter adapter housing is plastic and was leaking oil. The leak was so much that there was burning oil smell in the cabin while driving. The oil leak could potentially reach the exhaust manifold causing a vehicle fire. I was able to replace the faulty oil filter housing unit with a non-plastic unit. This is a well known issue with the Chrysler products that have the pentastar engines.
CHRYSLER
TOWN AND COUNTRY
(2013) - FUEL/PROPULSION SYSTEM
Jan 25, 2022
Incident date: Jan 22, 2022
The issue is the fuel pump relay which is internal to the total intigrated power modual or tipm. The van wouldn’t start.
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Jan 25, 2022
Incident date: Jan 22, 2022
The issue is the fuel pump relay which is internal to the total intigrated power modual or tipm. The van wouldn’t start.
Incident date: Jan 10, 2022
The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.
Incident date: Jan 10, 2022
The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.
Incident date: Jun 8, 2019
Car shuts off while driving; has to turn the car off. Got car serviced, was told had large hole in engine coolant. Motors will go out suddenly on passenger and driver windows.
Incident date: Jun 8, 2019
Car shuts off while driving; has to turn the car off. Got car serviced, was told had large hole in engine coolant. Motors will go out suddenly on passenger and driver windows.
Incident date: Aug 10, 2021
1) The engine suddenly cut off, power braking and power steering were gone. This happens randomly under any circumstances, with absolutely no precursors. The car will not start for about an hour, and after that time it starts with absolutely no issues, no check engine light, nothing. Yes, it is available for inspection upon request. 2) While driving on the highway at about 65mph, all power was los... Read more
Incident date: Aug 10, 2021
1) The engine suddenly cut off, power braking and power steering were gone. This happens randomly under any circumstances, with absolutely no precursors. The car will not start for about an hour, and after that time it starts with absolutely no issues, no check engine light, nothing. Yes, it is available for inspection upon request. 2) While driving on the highway at about 65mph, all power was los... Read more
Incident date: Aug 10, 2021
1) The engine suddenly cut off, power braking and power steering were gone. This happens randomly under any circumstances, with absolutely no precursors. The car will not start for about an hour, and after that time it starts with absolutely no issues, no check engine light, nothing. Yes, it is available for inspection upon request. 2) While driving on the highway at about 65mph, all power was los... Read more
Incident date: Jan 24, 2022
2018 Pacific Vas (limited edition) has 51,000 miles on it. For the past two weeks the van has experienced loss of power steer on multiple occasions and it will last for just a few seconds to a few miles. If I shut the vehicle off and turn it back on that generally solves it. The loss of power steer has happened at an idle to up to 60 plus miles per hour. Online research shows a recall for this sp... Read more
Incident date: Jan 21, 2022
About 2 weeks ago , my car began malfunctioning and randomly shutting off while driving. The car gives no indication that there is an issue before hand which is dangerous. It has happened to me while entering the freeway and while on regular streets. In addition, when this happens, my gearshift somehow gets stuck which makes me unable to move the car. Sometimes I cannot turn the car off, it would ... Read more
Incident date: Jan 21, 2022
About 2 weeks ago , my car began malfunctioning and randomly shutting off while driving. The car gives no indication that there is an issue before hand which is dangerous. It has happened to me while entering the freeway and while on regular streets. In addition, when this happens, my gearshift somehow gets stuck which makes me unable to move the car. Sometimes I cannot turn the car off, it would ... Read more
Incident date: Jan 21, 2022
About 2 weeks ago , my car began malfunctioning and randomly shutting off while driving. The car gives no indication that there is an issue before hand which is dangerous. It has happened to me while entering the freeway and while on regular streets. In addition, when this happens, my gearshift somehow gets stuck which makes me unable to move the car. Sometimes I cannot turn the car off, it would ... Read more
Incident date: May 1, 2021
My PHEV Pacifica Hybrid experiences intermittent dangerous lurching during braking. Symptoms: - During modest braking where regenerative braking system is doing most of the braking, the regenerative braking system flutters on an off a couple seconds at a time - The Power gauge on the cluster (Far Left) Bounces wildly with each flutter - Sudden loss of braking causes lurching of vehicle - Problem i... Read more
Incident date: May 1, 2021
My PHEV Pacifica Hybrid experiences intermittent dangerous lurching during braking. Symptoms: - During modest braking where regenerative braking system is doing most of the braking, the regenerative braking system flutters on an off a couple seconds at a time - The Power gauge on the cluster (Far Left) Bounces wildly with each flutter - Sudden loss of braking causes lurching of vehicle - Problem i... Read more
Incident date: Dec 27, 2021
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times... Read more
Incident date: Dec 27, 2021
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times... Read more
Incident date: Aug 2, 2021
My car is not shifting correctly after the recent recall for a software update. My engine light came on the very next day. The problem happens mostly on the highway as I try to accelerate. My car runs between 3500-4500 RPMs on the highway unless I am going downhill. I have to keep letting off the gas in order for the car to shift. I am not entering the highway at a safe speed because my car will n... Read more
Incident date: Aug 2, 2021
My car is not shifting correctly after the recent recall for a software update. My engine light came on the very next day. The problem happens mostly on the highway as I try to accelerate. My car runs between 3500-4500 RPMs on the highway unless I am going downhill. I have to keep letting off the gas in order for the car to shift. I am not entering the highway at a safe speed because my car will n... Read more
Incident date: Aug 2, 2021
My car is not shifting correctly after the recent recall for a software update. My engine light came on the very next day. The problem happens mostly on the highway as I try to accelerate. My car runs between 3500-4500 RPMs on the highway unless I am going downhill. I have to keep letting off the gas in order for the car to shift. I am not entering the highway at a safe speed because my car will n... Read more
Incident date: Jan 20, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included... Read more
Incident date: Jan 20, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) - AIR BAGS
Jan 19, 2022
Incident date: Sep 1, 2021
The van was parked and ignition turned off. Airbags deployed without warning. No collision, no bumpy road conditions, and no warning prior to deployment. Van was inspected at repair shop through insurance where they determined it was a manufacturer issue. When we contacted the manufacturer they stated since there was no recall they could not help us. Police was called and report made. Also have wi... Read more
Incident date: Dec 28, 2021
The van has experienced loss of braking twice during our 17,000 miles of ownership. During a braking sequence, the brakes essentially gave out and almost felt like the van lunged forward. Driver instinct was to push the pedal to the floor and after a second or so, the van braking recovered. I believe it to be an issue with the transition between regenerative braking and traditional braking. I ... Read more
Incident date: Jan 4, 2022
Car started using a lot of coolant, mechanic says its a blown head gasket and due to coolant washing the cylinders will be a new engine needed. Vehicle has 73,000 miles, pretty low for such a significant failure.
Incident date: Sep 5, 2021
The contact owns a 2013 Chrysler 200. The contact stated that while driving approximately 35-40 MPH and approaching a four-way stop, the brake pedal was depressed and the vehicle inadvertently stalled and lost electrical power. The contact was able to restart the vehicle and continued to drive. There was no warning light illuminated. The contact stated that the failure had been reoccurring while d... Read more
Incident date: Sep 5, 2021
The contact owns a 2013 Chrysler 200. The contact stated that while driving approximately 35-40 MPH and approaching a four-way stop, the brake pedal was depressed and the vehicle inadvertently stalled and lost electrical power. The contact was able to restart the vehicle and continued to drive. There was no warning light illuminated. The contact stated that the failure had been reoccurring while d... Read more
Incident date: Jan 16, 2022
The console monitor, which is part of the UConnect system, is experiencing a delamination of the screen. It started a few months ago at which time the problem was mainly cosmetic. The screen can be seen peeling away in the upper area. For the past few weeks parts of the screen along the peeling line activates, as if someone was touching the screen. This happens sporadically, but is increasing in ... Read more