Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Nov 17, 2021
TRANSMISSION REPLACED NOVEMBER I BELIEVE OF 2020. EVER SINCE THEN I HAVE BROUGHT IT BACK TO THE DEALERSHIP WITH COOLANT CONCERNS (LOW COOLANT LEVELS, BUBBLING NOISES). HAVE HAD 3 AUX BATTERIES INSTALLED IN A YEAR. NOW AUTO START STOP LIGHT HAVE BEEN ON AND CHECK ENGINE LIGHT GIVING MISFIRE CODES. WAS FINALLY INFORMED AFTER FORCING THEM TO TAKE ANOTHER LOOK AFTER MY PACIFIC KEPT SHAKING AND THEN S... Read more
Incident date: Nov 17, 2021
The car stopped 2 times on it's own, told me to shift to park immediately but was in essence shutting itself off. Once approaching a stop light going ~10 mph and the second time I was going 50 mph down the road. The first time 3 warnings flashed across my screen, Service Charging System Service Required, Front Parksense Unavailable Service Required, Active Parksense Unavailable Service Required,... Read more
Incident date: Nov 17, 2021
The car stopped 2 times on it's own, told me to shift to park immediately but was in essence shutting itself off. Once approaching a stop light going ~10 mph and the second time I was going 50 mph down the road. The first time 3 warnings flashed across my screen, Service Charging System Service Required, Front Parksense Unavailable Service Required, Active Parksense Unavailable Service Required,... Read more
Incident date: Nov 17, 2021
The car stopped 2 times on it's own, told me to shift to park immediately but was in essence shutting itself off. Once approaching a stop light going ~10 mph and the second time I was going 50 mph down the road. The first time 3 warnings flashed across my screen, Service Charging System Service Required, Front Parksense Unavailable Service Required, Active Parksense Unavailable Service Required,... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — ELECTRICAL SYSTEM
Nov 23, 2021
Incident date: Nov 9, 2021
The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle would intermittently fail to start up after multiple attempts. The contact would then take the key out of the ignition and press the auto start button on the key fob for the vehicle to start without incident. Upon investigation, the contact's son related that failure to a defective TIPM (Totally Integrated Power... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — SEATS
Nov 23, 2021
Incident date: Aug 1, 2020
The passenger side headrest srs system deployed while unattended. Chrysler refuses to repair or replace this.
Incident date: Sep 1, 2021
The back of the seat does not stay secured in place. Heavy acceleration may cause the seat to recline on its own
CHRYSLER
TOWN AND COUNTRY
(2010) — EXTERIOR LIGHTING
Nov 22, 2021
Incident date: Nov 22, 2021
Several weeks ago while driving at night the headlights suddenly went out creating a very dangerous situation. When I tried to turn the lights back on they blinked a couple of times and then remained off. Over the next several days the lights would come on sometimes and other times they would not. I changed the light switch but that did not help. I sent the TIPM in to a repair center but they... Read more
Incident date: Oct 1, 2021
Car will shut off in mid drive with no notice. I took it to the dealership multiple times and spent over $3,000 in repairs they still haven’t fixed the problem. I’m scared I will get into a accident or worse because this problem Continuously happens it has happened on the highway it happens on the street. I don’t know what else to do the dealership does not know what the problem is.
Incident date: Oct 25, 2021
Hissing when pushing on the brake pedal and drops to the floor easier than any car I have ever owned. Occasionally it has issues stopping in a reasonable distance. I pushed the brakes down and rolled about 4 feet past the line in an intersection. Will roll with brakes pressed at a stop light. I see a lot of these complaints now and wondering why there has not been a recall as of yet... it is the b... Read more
CHRYSLER
PT CRUISER
(2002) — STEERING
Nov 21, 2021
Incident date: Nov 13, 2021
Answers and explanations to all of the above questions: My power steering assembly is leaking pretty bad and is only getting worse. I have a bad shoulder that I had surgery on and if it goes completely out I am afraid i wont be able to turn the steering wheel & cause an accident. The rims on the vehicle are cracked/cracking & I believe one has a hole or 2 & another 1 is forming one. It's also scra... Read more
CHRYSLER
PT CRUISER
(2002) — WHEELS
Nov 21, 2021
Incident date: Nov 13, 2021
Answers and explanations to all of the above questions: My power steering assembly is leaking pretty bad and is only getting worse. I have a bad shoulder that I had surgery on and if it goes completely out I am afraid i wont be able to turn the steering wheel & cause an accident. The rims on the vehicle are cracked/cracking & I believe one has a hole or 2 & another 1 is forming one. It's also scra... Read more
CHRYSLER
PT CRUISER
(2002) — UNKNOWN OR OTHER
Nov 21, 2021
Incident date: Nov 13, 2021
Answers and explanations to all of the above questions: My power steering assembly is leaking pretty bad and is only getting worse. I have a bad shoulder that I had surgery on and if it goes completely out I am afraid i wont be able to turn the steering wheel & cause an accident. The rims on the vehicle are cracked/cracking & I believe one has a hole or 2 & another 1 is forming one. It's also scra... Read more
Incident date: Nov 20, 2021
We have now had two incidences where the vehicle is being driven both on the highway and in the city. The vehicle malfunctions without any indication or warning. While driving the vehicle beeps and the check engine light comes on, you lose all control or ability to accelerate. You still have steering. The screen on the dash in front of the driver flashes and continues to flash and says there is a... Read more
Incident date: Nov 20, 2021
We have now had two incidences where the vehicle is being driven both on the highway and in the city. The vehicle malfunctions without any indication or warning. While driving the vehicle beeps and the check engine light comes on, you lose all control or ability to accelerate. You still have steering. The screen on the dash in front of the driver flashes and continues to flash and says there is a... Read more
Incident date: Nov 20, 2021
We have now had two incidences where the vehicle is being driven both on the highway and in the city. The vehicle malfunctions without any indication or warning. While driving the vehicle beeps and the check engine light comes on, you lose all control or ability to accelerate. You still have steering. The screen on the dash in front of the driver flashes and continues to flash and says there is a... Read more
Incident date: Nov 18, 2021
the drivers seat adjusted ITSELF all the way in the reclining position and will not move back. It is a safety hazard ..difficult to drive....we have not had it looked at yet...we just purchased the car a few weeks ago from a car dealer.
Incident date: Nov 18, 2021
the drivers seat adjusted ITSELF all the way in the reclining position and will not move back. It is a safety hazard ..difficult to drive....we have not had it looked at yet...we just purchased the car a few weeks ago from a car dealer.
CHRYSLER
TOWN AND COUNTRY
(2014) — STRUCTURE:BODY
Nov 19, 2021
Incident date: Mar 15, 2017
Passenger side sliding door makes a loud grinding sound when shut. Often times the door won't shut completely. Other times it will not open (i.e. it's stuck shut). In either case it is not safe for the passengers. They could either fall out because the door isn't shut while the vehicle is in operation. They could also need to exit the vehicle quickly due to an accident, but be stuck because t... Read more
Incident date: Nov 19, 2021
Occupant Classification Module (OCM) or the Seat Cushion Foam (SCF) of the front passenger seat replaced instead of the both pieces together, which make up a complete calibrated set. The part was recalled I have the same type of car but my VIN is not showing up on the list. My airbag sensor goes off and I was advised that the above is what the issue is. My car for some reason doe snot come up as ... Read more
Incident date: Oct 28, 2021
The contact owns a 2013 Chrysler 200. The contact stated that while driving at 30 MPH and making a turn, the vehicle inadvertently lost power steering and another vehicle slightly crashed into the rear end of the vehicle. There were no warning lights illuminated. The air bags did not deploy. There were no injuries sustained. A police report was not filed. The contact stated that he forcefully ste... Read more
Crash
Incident date: Oct 28, 2021
The contact owns a 2013 Chrysler 200. The contact stated that while driving at 30 MPH and making a turn, the vehicle inadvertently lost power steering and another vehicle slightly crashed into the rear end of the vehicle. There were no warning lights illuminated. The air bags did not deploy. There were no injuries sustained. A police report was not filed. The contact stated that he forcefully ste... Read more
Crash
Incident date: Oct 28, 2021
The contact owns a 2013 Chrysler 200. The contact stated that while driving at 30 MPH and making a turn, the vehicle inadvertently lost power steering and another vehicle slightly crashed into the rear end of the vehicle. There were no warning lights illuminated. The air bags did not deploy. There were no injuries sustained. A police report was not filed. The contact stated that he forcefully ste... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Nov 17, 2021
Incident date: Nov 17, 2021
Driverside rear sliding door will not open manually or remotely due to the lock staying in the locked position.
CHRYSLER
TOWN AND COUNTRY
(2010) — EXTERIOR LIGHTING
Nov 17, 2021
Incident date: Nov 17, 2021
The headlights will go off and stay off unexpectedly while driving at night in the dark. Lights will not go back on for days. Then they will work for a random amount of time, then stop working again while driving in the dark again. You may examine this vehicle if you would like. I think that driving in the dark and the lights unexpectedly going off definitely puts my life and the lives of my f... Read more
Incident date: Nov 10, 2021
This Chrysler Pacifica is only a few weeks old with around 1700 miles on it- I had only made our first car payment a few days prior. I tried to put my car in park in a long line of vehicles, and heard a clicking noise, followed by an immediate dinging with an error message. The vehicle told me "service trans." It would not allow me to park my vehicle. Shortly after this happened, the service engin... Read more
Incident date: Mar 11, 2018
I was very excited to purchase my 2005 Chrysler 300C, but there was a recall on the airbag which was taken into the dealer and replace but my grandson had accident in March 2018 and the airbag didn’t disengage. I contact the customer service and they said that I should have contact them before the car was removed from the wrecker company but I wasn’t aware that I to notify them. I send them ... Read more
Crash
Incident date: Mar 11, 2018
I was very excited to purchase my 2005 Chrysler 300C, but there was a recall on the airbag which was taken into the dealer and replace but my grandson had accident in March 2018 and the airbag didn’t disengage. I contact the customer service and they said that I should have contact them before the car was removed from the wrecker company but I wasn’t aware that I to notify them. I send them ... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2002) — ENGINE
Nov 16, 2021
Incident date: Jan 5, 2021
The contact owns a 2002 Chrysler Town & Country. The contact stated while the vehicle was running, the engine would misfire. The contact stated that the check engine warning light was illuminated. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was 134,492.
Incident date: Nov 1, 2021
My vehicle has been recalled but I’m noticing problems with my transmission when in switching gears. Sometimes it shifts into neutral, my radio shuts off periodically and my seat fills a lot thinner then the passenger seat. My air bag sensors pops on as well as the gas cap sensor and I just replaced the gas cap 2 months ago.
Incident date: Nov 1, 2021
My vehicle has been recalled but I’m noticing problems with my transmission when in switching gears. Sometimes it shifts into neutral, my radio shuts off periodically and my seat fills a lot thinner then the passenger seat. My air bag sensors pops on as well as the gas cap sensor and I just replaced the gas cap 2 months ago.
Incident date: Nov 1, 2021
My vehicle has been recalled but I’m noticing problems with my transmission when in switching gears. Sometimes it shifts into neutral, my radio shuts off periodically and my seat fills a lot thinner then the passenger seat. My air bag sensors pops on as well as the gas cap sensor and I just replaced the gas cap 2 months ago.
Incident date: Nov 8, 2021
The contact owns a 2015 Chrysler 200. The contact stated that while driving at approximately 30 MPH and attempting to stop, the vehicle stalled without warning. The vehicle was restarted after several attempts. The failure recurred multiple times. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000... Read more
Incident date: Nov 4, 2021
I was driving 10 days ago on a 75mph highway and suddenly a red light pops up in the dashboard and the steering wheel got really stiff and I could not move it, only about a 1/2” to each side. It lasted around 1 minute but seemed forever as I felt I was in a very dangerous situation since I had trucks behind me and I had to lower my velocity, while shaking and fearing for my life. I never got the... Read more
Incident date: Nov 4, 2021
I purchased a pre-owned 2021 Pacifica Hybrid on November 4th 2021. After driving it off the lot, the vehicle stalled (essentially loses power and gas pedal does not work) while driving at a high rate of speed on the highway. Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline ... Read more
Incident date: Nov 4, 2021
I purchased a pre-owned 2021 Pacifica Hybrid on November 4th 2021. After driving it off the lot, the vehicle stalled (essentially loses power and gas pedal does not work) while driving at a high rate of speed on the highway. Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline ... Read more
Incident date: Nov 4, 2021
I purchased a pre-owned 2021 Pacifica Hybrid on November 4th 2021. After driving it off the lot, the vehicle stalled (essentially loses power and gas pedal does not work) while driving at a high rate of speed on the highway. Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline ... Read more
Incident date: Nov 5, 2021
While driving on the interstate at ~60MPH the vehicle suddenly shut off and flashed a "Service Charging System" Error. The gas pedal was unresponsive and we were forced to swerve through traffic as the vehicle was rapidly decelerating to make our way to the side of the interstate. This is a minivan, and as a minivan, we were using it for it's intended purpose of transporting our 4 small children... Read more
Incident date: Nov 5, 2021
While driving on the interstate at ~60MPH the vehicle suddenly shut off and flashed a "Service Charging System" Error. The gas pedal was unresponsive and we were forced to swerve through traffic as the vehicle was rapidly decelerating to make our way to the side of the interstate. This is a minivan, and as a minivan, we were using it for it's intended purpose of transporting our 4 small children... Read more
Incident date: Nov 5, 2021
While driving on the interstate at ~60MPH the vehicle suddenly shut off and flashed a "Service Charging System" Error. The gas pedal was unresponsive and we were forced to swerve through traffic as the vehicle was rapidly decelerating to make our way to the side of the interstate. This is a minivan, and as a minivan, we were using it for it's intended purpose of transporting our 4 small children... Read more
Incident date: Nov 10, 2021
Odometer been tampered with and also my car caught on fire the other day
Fire
Incident date: Nov 11, 2021
While slowing to a stop, the vehicles engine sputtered and shook, and ultimately shut down. All power steering and braking capabilities were lost, leaving the vehicle in a drift. The vehicle had to be put into PARK to be halted. Fortunately, I was slowing in a neighborhood near a driveway, and was traveling slowly. Had this happened on a major road or freeway (and I have in fact detected this lu... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Nov 12, 2021
Incident date: Nov 12, 2021
Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Nov 12, 2021
Incident date: Nov 12, 2021
Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.
CHRYSLER
TOWN AND COUNTRY
(2016) — FUEL/PROPULSION SYSTEM
Nov 12, 2021
Incident date: Nov 12, 2021
Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Nov 12, 2021
Incident date: Oct 10, 2021
Driving home from work with vehicle behaving normally. I slowed down for traffic light and felt a hesitation when trying to accelerate. I was then unable to gain speed and was impeding traffic. The vehicle was inspected by a certified auto repair where they were unable to drive and had to push into garage. Diagnostic code for loss of hydraulic pump pressure, internal transmission failure. The tran... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Nov 12, 2021
Incident date: Oct 10, 2021
Driving home from work with vehicle behaving normally. I slowed down for traffic light and felt a hesitation when trying to accelerate. I was then unable to gain speed and was impeding traffic. The vehicle was inspected by a certified auto repair where they were unable to drive and had to push into garage. Diagnostic code for loss of hydraulic pump pressure, internal transmission failure. The tran... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Nov 11, 2021
Incident date: Oct 26, 2021
The rear sliding driver’s side door could not be opened. There was no warning that this would happen. With this malfunction, exiting the vehicle from the back seat would be difficult and possibly life threatening in a crash.
Incident date: Nov 1, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to ... Read more
Incident date: Nov 1, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to ... Read more