Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jan 13, 2022
Spontaneous fire originating under hood - unknown cause - possibly related to electrical or starting system as vehicle had difficulty starting a few minutes prior to the fire. Smoke began coming out from under hood while at stop light with engine running. Service auto stop start light was on, so was not active. Smoke then began coming into the cabin through air vents as vehicle left intersection, ... Read more
Fire
Incident date: Jan 1, 2022
I was sitting at a traffic light when an alarm went off the message came up that read "Auto/start stop not available" my car automatically went into Park on its own, the emergency brake came on and a warning light came on. I had to turn off the car and restart it. I was in very busy traffic. The light remained on until I was able to get home. It was a holiday weekend so I could not take to servi... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — ELECTRICAL SYSTEM
Jan 13, 2022
Incident date: Jul 1, 2021
The contact owns a 2008 Chrysler Town and Country. The contact stated that she had experienced multiple electrical failures with her vehicle. The contact stated that the air bag and gas cap warning lights would intermittently illuminate without incident. Additionally, the horn would independently blare both while in use and while stationary. She also mentioned that the internal lights would active... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — POWER TRAIN
Jan 12, 2022
Incident date: Jan 10, 2022
We were on the return portion of a road trip, this was day 4 of driving. There had been no indications of any issues at all on days 1-3. While going 80 mph on i-80 in nebraska, in the left lane, the vehicle suddenly lost drive power (electric systems stayed on). My husband, who was driving, pressed the gas pedal to try and regain power. At that point the check engine light came on, followed by a r... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Jan 12, 2022
Incident date: Aug 10, 2021
Both power sliding doors are malfunctioning. The will not close when using the remote on the key fob or the buttons inside the cabin. There is also no visual (lights) or sound signal alerting us to the failure of the door operation. The door remained open after passengers exiting the vehicle while in public parking lots and at our residence. Intermittently the power sliding doors stop working ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Jan 11, 2022
Incident date: Jan 11, 2022
I was driving my 2012 town & country van on the expressway and the van started slowing down and were jerking backwards and forward it was trying to shut off. I became very afraid for my children safety as well as mine. Ignition switch was stalling while I was driving. The car behind me was driving so fast ,that I had to pull off the expressway before me and my family would die. This should be a re... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2012) — LANE DEPARTURE: BLIND SPOT DETECTION
Jan 11, 2022
Incident date: Jan 11, 2022
I was driving my 2012 town & country van on the expressway and the van started slowing down and were jerking backwards and forward it was trying to shut off. I became very afraid for my children safety as well as mine. Ignition switch was stalling while I was driving. The car behind me was driving so fast ,that I had to pull off the expressway before me and my family would die. This should be a re... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Jan 11, 2022
Incident date: Dec 2, 2021
OIL HOUSING LEAK FAILURE which when speaking with my mechanic and looking online, this is a HUGE problem with these vehicles. I don't understand why this has been a recall item as I can see over 56,000 issues online for it. SUCH An ISSUE there is a back order of part. the oil leak is dangerous and can cause fires to cars with mostly families driving them
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Jan 11, 2022
Incident date: Jan 10, 2022
The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at 30 MPH, the vehicle stalled. The contact was able to pull over nearby an independent mechanic. The mechanic diagnosed the vehicle with a transmission pump failure. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure and informed the contact... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Jan 11, 2022
Incident date: Jun 7, 2021
Ignition Switch. The switch moves somtimes out of run postion, turning off the engine, spesially when the engine is worm. ( I found this information in my Hayes Repair Manual where they also says it has a recall since 2015) Dealer claimed it was a computor glitch. Only the dealer ship. The Techs could could not get a clear signal that's why they said it was a computor glitch. But I think they know... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) — ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Jan 10, 2022
Incident date: Dec 22, 2021
The contact owns a 2009 Chrysler Town and Country. The contact stated while driving 10 MPH and pulling into a parking lot, the vehicle inadvertently stalled and the ignition key was released. There were no warning lights illuminated. The contact stated that she reinserted the key into the ignition switch and restarted the vehicle; however, the failure reoccurred as she was attempting to pull into ... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) — ELECTRICAL SYSTEM:IGNITION
Jan 10, 2022
Incident date: Dec 22, 2021
The contact owns a 2009 Chrysler Town and Country. The contact stated while driving 10 MPH and pulling into a parking lot, the vehicle inadvertently stalled and the ignition key was released. There were no warning lights illuminated. The contact stated that she reinserted the key into the ignition switch and restarted the vehicle; however, the failure reoccurred as she was attempting to pull into ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ENGINE
Jan 10, 2022
Incident date: Jan 4, 2022
The bearings in the rockers went bad and allowed the rockers to make contact with the camshafts. The camshafts are bad and the rockers are bad. There is metal in the oil system now.
Incident date: Jan 8, 2022
Vehicle lost all power while traveling on interstate. Vehicle is a hybrid plug-in and was fully charged at time of power loss. Appears to have taken place when vehicle attempted to transfer from combustion engine to battery power. Safety was put at risk as my family was in heavy traffic (70 mph) on interstate when all power was lost and were forced to traverse lanes of heavy traffic in attempt to ... Read more
Incident date: Jan 8, 2022
We currently have 13170 miles on our 2021 Pacifica. We have seen this charge system error now for the third time. Here is the list of errors below. First time I was driving 45 mph and the vehicle lost power and had a charge system error. I was able to safely stop on the side of the road. I was able to restart the vehicle after about 2 minutes with a check engine light. I was able to take it to the... Read more
Incident date: Jan 8, 2022
We currently have 13170 miles on our 2021 Pacifica. We have seen this charge system error now for the third time. Here is the list of errors below. First time I was driving 45 mph and the vehicle lost power and had a charge system error. I was able to safely stop on the side of the road. I was able to restart the vehicle after about 2 minutes with a check engine light. I was able to take it to the... Read more
Incident date: Jan 8, 2022
We currently have 13170 miles on our 2021 Pacifica. We have seen this charge system error now for the third time. Here is the list of errors below. First time I was driving 45 mph and the vehicle lost power and had a charge system error. I was able to safely stop on the side of the road. I was able to restart the vehicle after about 2 minutes with a check engine light. I was able to take it to the... Read more
Incident date: Mar 7, 2019
when putting vehicle in gear from park to drive there is a clucking souk in the rea end such as the ring and (differential ) pinion gears or cv boots Carl Burger Dodge put a rea end in the car and it still doing it they stated that they can not or it NORMAL NOISE. I have return the car at least four time for the same noise each time one guy or the other heard it but they can not repair... I 'am af... Read more
Incident date: Jan 1, 2022
Gas tank hairline crack on fuel pump and bad gaskets.
CHRYSLER
TOWN AND COUNTRY
(2009) — AIR BAGS
Jan 6, 2022
Incident date: Jan 2, 2022
The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver’s and passenger’s side airbags had deployed independently, shattering the front windshield and rear passenger’s side windows. The contact stated no one was ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Jan 6, 2022
Incident date: Jan 5, 2022
The transmission failed on a four lane highway (with 78,260 miles and original owner), as my wife and young son were trying to pull out from an intersection and merge into traffic, risking their safety and others on the same road. A moaning noise, which points to the transmission pump that was recalled on other same year models, seems to be the culprit according to the dealership, which requires ... Read more
CHRYSLER
PT CRUISER
(2003) — SEATS
Jan 6, 2022
Incident date: Jan 5, 2022
Was warming my car up and drove 2 miles to my mom's house and turned it off. Came out about 30 minutes later and the car was full of smoke. Aired out the car and noticed a burnt hole in the middle of the passenger seat. The seat warmer had malfunction and started the seat on fire. Even with the vehicle turned off.
Fire
Incident date: Nov 19, 2021
The van displayed various error messages in the dash screen, and issued a warning beeped, then told me to shift the vehicle to park. The van then locked itself in park and could not be moved. Rotary gear selector non-responsive, transmission selector gear lights went out. We had to have the vehicle towed out of the restaurant drive through lane and delivered to the dealership. Van would still st... Read more
Incident date: Nov 19, 2021
The van displayed various error messages in the dash screen, and issued a warning beeped, then told me to shift the vehicle to park. The van then locked itself in park and could not be moved. Rotary gear selector non-responsive, transmission selector gear lights went out. We had to have the vehicle towed out of the restaurant drive through lane and delivered to the dealership. Van would still st... Read more
Incident date: Dec 10, 2021
Check engine light illuminated and there was a warning message on the dash screen that I was not able to capture. This model of van is a plug-in hybrid. With this failure the engine systems are NOT utilizing the hybrid traction battery portion of the system. I have driven many small trips up to about 65 miles, but no drive has yet used the battery capacity. So the vehicle is running 100% on the g... Read more
Incident date: Dec 10, 2021
Check engine light illuminated and there was a warning message on the dash screen that I was not able to capture. This model of van is a plug-in hybrid. With this failure the engine systems are NOT utilizing the hybrid traction battery portion of the system. I have driven many small trips up to about 65 miles, but no drive has yet used the battery capacity. So the vehicle is running 100% on the g... Read more
Incident date: Dec 10, 2021
Check engine light illuminated and there was a warning message on the dash screen that I was not able to capture. This model of van is a plug-in hybrid. With this failure the engine systems are NOT utilizing the hybrid traction battery portion of the system. I have driven many small trips up to about 65 miles, but no drive has yet used the battery capacity. So the vehicle is running 100% on the g... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — STRUCTURE:BODY
Jan 4, 2022
Incident date: Dec 1, 2021
Rear sliding door lock actuator has failed and is stuck in locked position. It is impossible to open the door from inside or out using either manual or electric opener. This is dangerous as this door can no longer be used in case of emergency or accident. It is also not apparent anything is wrong. It just does not unlock or open.
Incident date: Dec 1, 2021
The contact owns a 2017 Chrysler Pacifica. The contact stated the START/STOP feature failed to work properly. The contact stated that the vehicle stalled when the brake pedal was released. The driver had to restart the vehicle. The contact disabled the START/STOP feature. Additionally, while driving at night in the rain the vehicle overheated. The contact was able to restart the vehicle. The cool... Read more
Incident date: Jan 2, 2022
The vehicle would not start. Would not remote start. Literally didn't do anything when trying to start it. Did this before and I had it to the dealer. They replaced the extra battery. Now it's doing the same thing again.
Incident date: Jan 2, 2022
The vehicle would not start. Would not remote start. Literally didn't do anything when trying to start it. Did this before and I had it to the dealer. They replaced the extra battery. Now it's doing the same thing again.
Incident date: Mar 8, 2021
Check engine light p0305 misfire cylinder 5. Found head gasket leaking coolant into cylinder.
Incident date: Nov 11, 2021
The infotainment system would crash and freeze, causing the backup camera not to be visible on the center screen when in reverse.
Incident date: Nov 11, 2021
The infotainment system would crash and freeze, causing the backup camera not to be visible on the center screen when in reverse.
Incident date: Nov 11, 2021
The infotainment system would crash and freeze, causing the backup camera not to be visible on the center screen when in reverse.
Incident date: Dec 30, 2021
Foam headrest became unglued and broke. I have 2 identical car seats this happened to one in Sept and now one in Dec. based on google search seems like it’s a common issue.
Incident date: Dec 14, 2021
The following has happened twice. Once with me and once with my wife. The van is in reverse. My foot is on the brake. I am getting ready to reverse the van to get out of a parking space. Suddenly, the van lurches forward when I take my foot off the brake. The lurch is not soft of mild, it is shocking and frightening. In one case, we hit the car parked ahead of us. In both cases, had a person been... Read more
Crash
Incident date: Dec 24, 2021
Driving twice we have gotten a message "Pullover vehicle will shutoff" on the display, and the motor and engine shut off shortly after. After restart, the console says "Service Hybrid System" the van then has a top speed of 40-45 MPH, not safe to drive on interstate even to get to the next exit. The first time the dealer had the van for 10 days said the problem was in the hybrid system related to ... Read more
Incident date: May 1, 2021
The steering wheel sticks when you’re straightening back out from going around a curve. It doesn’t happen all the time but when it does it will continue for several days or weeks and then stop. It has been a continuous thing for months.
Incident date: Dec 21, 2021
The contact owns a 2016 Chrysler 300. The contact stated that while driving at 65 MPH, an abnormal sound was coming from the vehicle. The vehicle was taken to the dealer and diagnosed that the driveshaft had loosened. The driveshaft needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact to pay the deductible and diagnostic fee. The ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Dec 28, 2021
Incident date: Dec 25, 2021
Pump Failure in Transmission. Transmission Pump locked up and stalled vehicle in road locked up wheels
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Dec 28, 2021
Incident date: Jul 1, 2019
Driver side sliding door cannot be opened either remotely or manually, Something is non-functional inside the door. In order to exit the vehicle, people must climb over to the front seat or across the vehicle to the passenger side sliding door. If this were to happen on the passenger side, the only way out is through the front doors. This must be a design issue as the vehicle has NOT been in any a... Read more
CHRYSLER
PT CRUISER
(2010) — SEATS
Dec 28, 2021
Incident date: Dec 20, 2021
The contact owns a 2010 Chrysler PT Cruiser. The contact stated that while driving at an undisclosed speed, the front driver's side seat inadvertently moved forward toward the steering wheel. The vehicle was taken to an independent mechanic. The mechanic was able to adjust the front driver's seatback to its original position; however, the vehicle was not repaired. The manufacturer was not made awa... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — TIRES
Dec 27, 2021
Incident date: Dec 27, 2021
During highway travel noticed vibration in steering wheel. inspected tires and noticed tire GOODYEAR VIVA3 225/65R17 (PJ2Y LDHR) shows side belt bubble. Concerned that tire may ruptured during highspeed travel. Request NTSB review manufacturers design for sidewall construction and or broadcast recall on tire type with deficiency sidewall concerns.
Incident date: Sep 8, 2021
Purchased car 8/03/21. Got full possession of car 8/18/21. The car shuts off while driving and backing up with no warning. It shuts off when you press on the brakes. When you come to a complete stop and then press on the accelerator , the car hesitates to move, then moves very slowly , jerks then starts to move at a normal pace . Engine light comes on continuously.
Incident date: Sep 8, 2021
Purchased car 8/03/21. Got full possession of car 8/18/21. The car shuts off while driving and backing up with no warning. It shuts off when you press on the brakes. When you come to a complete stop and then press on the accelerator , the car hesitates to move, then moves very slowly , jerks then starts to move at a normal pace . Engine light comes on continuously.
Incident date: Sep 8, 2021
Purchased car 8/03/21. Got full possession of car 8/18/21. The car shuts off while driving and backing up with no warning. It shuts off when you press on the brakes. When you come to a complete stop and then press on the accelerator , the car hesitates to move, then moves very slowly , jerks then starts to move at a normal pace . Engine light comes on continuously.
Incident date: Dec 27, 2021
The contact owns a 2015 Chrysler 200. The contact stated that while at a stoplight, the vehicle inadvertently moved forward. The contact had to depress the brake pedal all the way to the floorboard to stop the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 80,799.
Incident date: Dec 25, 2021
Yesterday, when I was dropping Christmas, presents off to my son at his moms' house. My 2011 Chrysler 200, Convertible limited with 3.6L v6 Pentastar flex-fuel motor. temp gauge went all the way up into Red. Which had to cross lanes on highway so I could get off on the freeway ramp. which I made it a block and the car stalled in below-freezing temps with no heat figuring out what to do as I get ou... Read more
Incident date: Dec 25, 2021
Yesterday, when I was dropping Christmas, presents off to my son at his moms' house. My 2011 Chrysler 200, Convertible limited with 3.6L v6 Pentastar flex-fuel motor. temp gauge went all the way up into Red. Which had to cross lanes on highway so I could get off on the freeway ramp. which I made it a block and the car stalled in below-freezing temps with no heat figuring out what to do as I get ou... Read more