Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
May 13, 2022
Incident date: May 6, 2022
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at 5 MPH, the vehicle surged. The ABS warning light and the air bag warning light illuminated. The contact stated that as she continued to drive, the RPM’s revved up. The contact veered to the side of the road and turned on the hazard lights. The vehicle then lost electrical power. The contact was unable to resta... Read more
Incident date: May 11, 2022
Accident where my entire forward drivers side was smashed. My head has a gash from hitting the side drivers window. NOT ONE air bag deployed. Have pictures of damage.
Crash
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - FUEL/PROPULSION SYSTEM
May 12, 2022
Incident date: May 12, 2022
I received the recall notice for possible fires created by the battery system for propulsion. After two calls to Chrysler and just having had the regular 12 V engine battery replaced at a very expensive cost, still no solution to the recall. The Chrysler dealer who replaced the battery also had no knowledge of when a fix would be available or what it might be. My suspicion is that the fix will be... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 12, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE:BODY
May 11, 2022
Incident date: May 11, 2022
Passenger side sliding door malfunctions when the temperature is above ~80 degrees F. It refuses to latch and cycles open-shut, open-shut, indefinitely, sometimes while the vehicle is in motion. Discovered that by pressing hard on the body panel behind the malfunctioning door, the cycle can be disrupted. Has been an issue for 3+ years. Local Chrysler dealer will fix it for $1000 + and acknowle... Read more
Incident date: Aug 10, 2021
The contact owns a 2019 Chrysler Pacifica. The contact stated while reversing at 1 MPH, the Back Over Prevention camera sensors failed to recognize a child behind the vehicle. The contact almost struck the child. There was no warning light illuminated. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was informed of the failure. The approximate failure milea... Read more
Incident date: Jan 1, 2022
When you come to a stop at a stop light and hold the brake it stiffens up and you start to roll forward. It has been a near death experience every time. So now at stop light i have to put the van in park, which afraid after doing for so long that will wear out.
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
May 10, 2022
Incident date: May 6, 2022
Left rear passenger door of my Chrysler Town & Country minivan (behind driver's seat) suddenly became locked in place and would not unlock. I was told by local garage that the locking mechanism (door lock actuator) needs to be replaced and would cost 695.00 for parts and labor. I've read several online complaints about this same issue. This is a SAFETY issue; Chrysler needs to recall and repair. I... Read more
Incident date: May 8, 2022
The car says service transmission while driving and automatically shuts down while still in drive you can’t put the car into any other gear and actually have to shut the car off while still in drive . The car when restarted is stuck in park . Extremely dangerous situation when traffic is directly behind you and the car just stops . Car has been taken to the nearest repair shop and I’m waiting... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY:DOOR
May 9, 2022
Incident date: May 7, 2022
The contact owns a 2015 Chrysler Town and Country. The contact stated that the driver's side sliding door was making an abnormal sound and failed to open and close as needed. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
Incident date: May 5, 2022
My transmission or other powertrain components have failed several times. While driving my vehicle has a hard time shifting gears. When It does find a gear it Jerks hard forward. That happens most days. Last week it completely disengaged in the middle of an intersection and would not find a gear for about 20 seconds I could not accelerate at all. I was scared and almost got hit from incoming traf... Read more
Incident date: May 8, 2022
Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road ... Read more
Incident date: May 8, 2022
Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road ... Read more
Incident date: May 8, 2022
Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
May 8, 2022
Incident date: Mar 2, 2022
When we bought the vehicle the battery kept dying. The dealership installed a new battery and it kept happening. They eventually said that the fuel pump was not shutting down when the vehicle was turned off and they said they fixed the problem. Fast forward a couple years and the vehicle would not start. Took it to a trusted mechanic who diagnosed it needed a new computer. He said it is a well kno... Read more
Incident date: May 6, 2022
Vehicle was at detail shop - parked. Employee moved seat to access back and drivers side head rest deployed. There was no collision. Unable to reset, as part is broken. Appears to be a major safety concern which could lead to an accident. I will be attempting to address this issue quickly as it represents a major safety problem. It is available for inspection for now. Had this happened while dri... Read more
Incident date: May 6, 2022
Vehicle was at detail shop - parked. Employee moved seat to access back and drivers side head rest deployed. There was no collision. Unable to reset, as part is broken. Appears to be a major safety concern which could lead to an accident. I will be attempting to address this issue quickly as it represents a major safety problem. It is available for inspection for now. Had this happened while dri... Read more
Incident date: May 6, 2022
Vehicle was at detail shop - parked. Employee moved seat to access back and drivers side head rest deployed. There was no collision. Unable to reset, as part is broken. Appears to be a major safety concern which could lead to an accident. I will be attempting to address this issue quickly as it represents a major safety problem. It is available for inspection for now. Had this happened while dri... Read more
Incident date: Jan 3, 2022
ENGINE STALLS AFTER FUELING TANK. THIS HAS BEEN CONFIRMED BY AN INDEPENDENT SERVICE CENTER. SPENT MONTHS AND LOTS OF DOLLARS TRYING TO FIX PROBLEM. DID RESEARCH ON INTERNET AND FOUND CHRYSLER HAD ISSUED BULLETIN 14-002-14 SHOWING THERE A PROBLEM WITH CHRYSER 2005 AND 2006 300'S STALLING. THE FUEL PUMP IS IN THE TANK AND NOT MONITORED BY ENGINE COMPUTER. THE FUEL PUMP HAD GONE BAD CAUSING THE CAR T... Read more
Incident date: Aug 1, 2021
Chrysler Infotainment screen on dash reboots or freezes during vehicle operation. This inhibits the use of the backup camera which is displayed on the Infotainment dash monitor. Infotainment system also controls bluetooth hands free phone, climate controls, radio and rear seat entertainment system. My inability to use the backup camera has created a risk to my children's safety when moving the ... Read more
Incident date: May 6, 2022
The vehical shutdown on the Interstate at highway speeds for the second time in 4 days. The deal has scheduled time to review the problem but shutting down is a safely issue.
Incident date: Apr 29, 2022
It’s starting up but won’t drive and light smoke come from the car overheating a lot it’s just a big mess not holding any fluids waste money trying to keep it with Fluids
Incident date: Apr 29, 2022
It’s starting up but won’t drive and light smoke come from the car overheating a lot it’s just a big mess not holding any fluids waste money trying to keep it with Fluids
Incident date: Apr 29, 2022
It’s starting up but won’t drive and light smoke come from the car overheating a lot it’s just a big mess not holding any fluids waste money trying to keep it with Fluids
Incident date: May 1, 2006
This vehicle was purchased with 20,000 miles for $9,000, along with an extended warranty from Mopar for 10 years or 100,000 miles. This vehicle failed INSPECTION numerous years due too engine light being on. Large EVAP Leak and Small EVAP leak. 2. Fuel pump leaking gas. Told not to drive can go on fire.NO PARTS due too Recall before I purchased the vehicle. None in the U.S. AND CANADA. 3.3x while... Read more
Incident date: May 1, 2006
This vehicle was purchased with 20,000 miles for $9,000, along with an extended warranty from Mopar for 10 years or 100,000 miles. This vehicle failed INSPECTION numerous years due too engine light being on. Large EVAP Leak and Small EVAP leak. 2. Fuel pump leaking gas. Told not to drive can go on fire.NO PARTS due too Recall before I purchased the vehicle. None in the U.S. AND CANADA. 3.3x while... Read more
Incident date: May 1, 2006
This vehicle was purchased with 20,000 miles for $9,000, along with an extended warranty from Mopar for 10 years or 100,000 miles. This vehicle failed INSPECTION numerous years due too engine light being on. Large EVAP Leak and Small EVAP leak. 2. Fuel pump leaking gas. Told not to drive can go on fire.NO PARTS due too Recall before I purchased the vehicle. None in the U.S. AND CANADA. 3.3x while... Read more
Incident date: May 3, 2022
FCW is not working after new radio was put in took it to two dealers they both said that there are no error codes the fcw is turned on but no warnings or braking the rear system works fine I used three large boxes to test both front and rear
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 3, 2022
Incident date: Feb 25, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
Incident date: Apr 24, 2022
My Chrysler 2006 300 C smells of heavy oder of fuel inside occupant seating area. upon investigation, found the fuel pump situated behind driver, under back seat, and the modulator is situated behind passenger seat. both fuel and assembly are exposed to occupants, leaking and accumulating pools of fuel. there is no safety barrier between the fuel and occupants! this is a critical DESIGN FAILURE fo... Read more
Incident date: Apr 21, 2022
The car stalls while driving. I try to restart it and it try’s to start but takes a couple try’s. This has happened 3 times in the last week or two. The battery was replaced in April 2021 and was tested yesterday and checked ok.
Incident date: Mar 1, 2022
When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in November 2021 I had the Y50 2021 RU Power... Read more
Incident date: Mar 1, 2022
When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in November 2021 I had the Y50 2021 RU Power... Read more
Incident date: Apr 22, 2022
Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator li... Read more
Incident date: Apr 22, 2022
Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator li... Read more
Incident date: Apr 22, 2022
Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator li... Read more
Incident date: Mar 1, 2022
I purchased this Chrysler 300 new Nov. 2020 with 6 miles on it, This has been one of the best new cars I've purchased. March 1 2022 At 23,800 miles. I was traveling on KY70 around a sharp curve within advised speed, The car made a loud grinding noise at the gear shift knob under my right arm, The car seemed to be trying to shift gears My hands were on steering wheel and both myself and passenger ... Read more
Incident date: May 1, 2022
The warning sign came on referring to the start/stop not working. First time in 11/2021I took to the dealership& was sched for a “recall that would fix the warning light. When i came in for this specific repair i had to pay $357 jan 2022. Now today is the 2nd time this light has came on& it is may 1, 2022 & warning light is on again referring to start stop not working…..i was not reimbursed ... Read more
Incident date: Apr 30, 2022
When did I stop for a extended time the brake pedal will lose pressure the harder you push and the car starts moving you have to let up on the break and push it again sometimes you have to set the parking brake or the car will keep rolling
Incident date: Apr 13, 2022
Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have experienced the same problem
CHRYSLER
TOWN AND COUNTRY
(2006) - VEHICLE SPEED CONTROL
Apr 30, 2022
Incident date: Apr 15, 2022
UNKNOWN
Incident date: Apr 28, 2022
The contact owns a 2012 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the check engine, traction control, and ABS warning lights were illuminated. Additionally, the vehicle occasionally failed to start as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made ... Read more
Incident date: Apr 28, 2022
The contact owns a 2012 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the check engine, traction control, and ABS warning lights were illuminated. Additionally, the vehicle occasionally failed to start as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made ... Read more
Incident date: Apr 28, 2022
The contact owns a 2012 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the check engine, traction control, and ABS warning lights were illuminated. Additionally, the vehicle occasionally failed to start as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made ... Read more
Incident date: Apr 18, 2022
Faulty Brake Booster. Brakes hissed upon decompression. When braking the vehicle would skip or jump ahead, while breaking almost causing me to rear end the car in front of me. The brake pedal would act like an accordion moving up and down while fully decompressed. Felt like I am driving a vehicle with air brakes.
Incident date: Apr 24, 2022
After running my van through the car wash we found water leaking into the left rear interior through the roof. We took the vehicle to the dealer and they showed us the left rear seam under the roof trim was not completely sealed and had a hole in it. The seam sealer from the factory is painted in color and we had to pay to have our roof resealed due to factory defect. This could be safety related ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - UNKNOWN OR OTHER
Apr 27, 2022
Incident date: Feb 1, 2022
I own a 2018 CHRYSLER PACIFICA HYBRID. Re: RECALL #Z11/NHTSA 22V-077 It may catch on fire while in my garage, in front of my house or a neighbors house. Chrysler offers no information on where to park it. They don't know what is wrong with the van and no timeline as to when it will be fixed. They won't buy it back as they should. We can't drive or charge our van. We are paying close to $6.... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Apr 27, 2022
Incident date: Apr 27, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issu... Read more