Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Apr 1, 2022
Since I purchased this vehicle used less than a year ago, I have had an issue with rough shifting or the vehicle feeling like it loses power then lurches when it finally shifts. Now over the past couple months I have had it in the shop 4 times, the 4th time it's at a Chrysler dealership. Check engine light comes on and is blinking, car is shaking and knocking terribly. the shaking does subside aft... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - FIRERELATED
May 23, 2022
Incident date: May 21, 2022
The contact owned a 2013 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, his wife alerted him that there was smoke coming from underneath the hood. The contact was able to drive to his residence and safely exited the vehicle with his wife and their four children. No injuries were sustained and no medical attention was received. No police or fire department... Read more
Fire
Incident date: May 23, 2022
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Incident date: May 23, 2022
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Incident date: May 22, 2022
car keeps shutting off with no warning loss of brakes and steering and no acellation this issue was brought up before but not addresse on
Incident date: May 22, 2022
car keeps shutting off with no warning loss of brakes and steering and no acellation this issue was brought up before but not addresse on
Incident date: May 22, 2022
car keeps shutting off with no warning loss of brakes and steering and no acellation this issue was brought up before but not addresse on
Incident date: May 22, 2022
I have not gotten into an accident. I have noticed for a long time my van transmission seems to have problems shifting. I will be starting to accelerate, and when i reCh speeds between 25-55 it often feels like I have no power (more often with time) I can hear the van "revving" bur not increasing speed at the rate it should be. Then all of a sudden the transmission feels like it "catches" and it ... Read more
Incident date: May 22, 2022
I have not gotten into an accident. I have noticed for a long time my van transmission seems to have problems shifting. I will be starting to accelerate, and when i reCh speeds between 25-55 it often feels like I have no power (more often with time) I can hear the van "revving" bur not increasing speed at the rate it should be. Then all of a sudden the transmission feels like it "catches" and it ... Read more
Incident date: May 22, 2022
I have not gotten into an accident. I have noticed for a long time my van transmission seems to have problems shifting. I will be starting to accelerate, and when i reCh speeds between 25-55 it often feels like I have no power (more often with time) I can hear the van "revving" bur not increasing speed at the rate it should be. Then all of a sudden the transmission feels like it "catches" and it ... Read more
Incident date: Apr 11, 2022
Bought car from a private seller and wasn't informed of MASSIVE and UNSAFE DAMAGE TO ENGINE CRADLE. The engine cradle is nearly completely rotted out. Don't know if rust has eroded other parts until a mechanic can look extensively at the engine cradle. I have been trying salvage yards and 9 out of the 10 Pacifica's I have inquired about the engine cradle is rotted beyond repair. It has to be re... Read more
Incident date: Mar 1, 2022
On March 1 2022 at 23,800 miles on odometer driving around curve the transmission shifter knob at console made grinding sound (like trying to change gears on moving cog). I noticed this on other curves and laid hand on knob and it was vibrating like trying to go in reverse/park? I parked car and got appointment with Don Franklin Chrysler Somerset, KY Where I purchased new one year ago. I left car... Read more
Incident date: Apr 26, 2022
Passenger front heated seat for no apparent reason began smoldering and two small burn holes came through the seat cushion. Vehicle was parked at the time and the ignition was off, and the car was unoccupied. this incident was reported to Chrysler and the car was taken to a dealer for inspection. The inspector's report indicated that this was not caused by a manufactures defect and told me to c... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
May 20, 2022
Incident date: May 19, 2022
My vehicle is stalling and dying randomly down while I am driving
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
May 20, 2022
Incident date: May 19, 2022
My vehicle is stalling and dying randomly down while I am driving
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 20, 2022
Incident date: Feb 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer had not been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.... Read more
Incident date: May 4, 2022
Months after a start/stop recall software update, my wife and children were entering the intersection to make a left turn and made a complete stop. The vehicle’s engine stopped. The oncoming traffic cleared up. My wife proceeded to make the left turn but the vehicle did not respond. The engine did not restart on its own. The D on the shift gear began to flash. The throttle sensor lightning bolt ... Read more
Incident date: May 4, 2022
Months after a start/stop recall software update, my wife and children were entering the intersection to make a left turn and made a complete stop. The vehicle’s engine stopped. The oncoming traffic cleared up. My wife proceeded to make the left turn but the vehicle did not respond. The engine did not restart on its own. The D on the shift gear began to flash. The throttle sensor lightning bolt ... Read more
Incident date: Oct 16, 2020
Wire connector under the passenger seat disables the airbag and turns on the SRS light with the code B0028-13 Right side Airbag circuit open. I have noticed that FCA is aware of the problem as the fix is to replace the wire Connectors under the seat. As an alignment mechanic I am in and out of a lot of vehicles and just about all of the 2015 to 2017 Chrysler 200s I have worked on have this code, s... Read more
Incident date: Oct 16, 2020
Wire connector under the passenger seat disables the airbag and turns on the SRS light with the code B0028-13 Right side Airbag circuit open. I have noticed that FCA is aware of the problem as the fix is to replace the wire Connectors under the seat. As an alignment mechanic I am in and out of a lot of vehicles and just about all of the 2015 to 2017 Chrysler 200s I have worked on have this code, s... Read more
Incident date: Oct 16, 2020
Wire connector under the passenger seat disables the airbag and turns on the SRS light with the code B0028-13 Right side Airbag circuit open. I have noticed that FCA is aware of the problem as the fix is to replace the wire Connectors under the seat. As an alignment mechanic I am in and out of a lot of vehicles and just about all of the 2015 to 2017 Chrysler 200s I have worked on have this code, s... Read more
Incident date: May 13, 2022
Numerous problems with vehicle refusing to start when ignition switch turned on. The dealership could not find a problem. The vehicle then ran for a period of time without additional issues. In April of 2022 the problem resurfaced. After trying for two days to start the vehicle, it started and I took it to a Chrysler dealership. The mechanic indicated the car needed a new starter. The starte... Read more
Incident date: May 13, 2022
Numerous problems with vehicle refusing to start when ignition switch turned on. The dealership could not find a problem. The vehicle then ran for a period of time without additional issues. In April of 2022 the problem resurfaced. After trying for two days to start the vehicle, it started and I took it to a Chrysler dealership. The mechanic indicated the car needed a new starter. The starte... Read more
Incident date: May 13, 2022
Numerous problems with vehicle refusing to start when ignition switch turned on. The dealership could not find a problem. The vehicle then ran for a period of time without additional issues. In April of 2022 the problem resurfaced. After trying for two days to start the vehicle, it started and I took it to a Chrysler dealership. The mechanic indicated the car needed a new starter. The starte... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
May 18, 2022
Incident date: Apr 29, 2022
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 15-20 MPH, the vehicle revved high several times, started jerking and stalled. The contact veered to the side of the roadway. The contact was unable to restart the vehicle after several attempts. The vehicle was towed the dealer where it was diagnosed that the transmission needed to be replaced. The d... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - POWER TRAIN
May 18, 2022
Incident date: May 18, 2022
"P0740" OBD2 code, causing vehicle to Fail state Safety Inspection. issue is due to a defect within the transmission, very common with the 2011 Chrysler Town & Country. "Dealer Only Repair" , very costly. Serious Safety Issue. Vehicle cannot be diagnosed by most Certified Mechanics. this faulty reading could mask very serious issues with the Transmission. This issue needs to be expedited to revie... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
May 18, 2022
Incident date: May 18, 2022
"P0740" OBD2 code, causing vehicle to Fail state Safety Inspection. issue is due to a defect within the transmission, very common with the 2011 Chrysler Town & Country. "Dealer Only Repair" , very costly. Serious Safety Issue. Vehicle cannot be diagnosed by most Certified Mechanics. this faulty reading could mask very serious issues with the Transmission. This issue needs to be expedited to revie... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
May 18, 2022
Incident date: May 18, 2022
"P0740" OBD2 code, causing vehicle to Fail state Safety Inspection. issue is due to a defect within the transmission, very common with the 2011 Chrysler Town & Country. "Dealer Only Repair" , very costly. Serious Safety Issue. Vehicle cannot be diagnosed by most Certified Mechanics. this faulty reading could mask very serious issues with the Transmission. This issue needs to be expedited to revie... Read more
Incident date: Nov 1, 2021
The horn does not work which in the state of New Hampshire is a safety inspection item, and the dashboard lights work intermittently (not working more often than working) rendering the gauges unreadable at night. Not sure the exact date of the horn failure, but the steering wheel cruise control and audio controls stopped working, and I checked some forums that confirmed said failure might also di... Read more
Incident date: May 1, 2022
I got in the car started it as usual, shifted it in (D), pulled out of my church parking lot, got about 5 miles away from my church stopped at a red light. The light turned green I accelerated as usual. At this light is a slight incline about 15% ways up the incline it just stopped pulling. I pressed the gas heat the engine Rev but no power to the wheels. So I shifted it in auto stick mode and it ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
May 17, 2022
Incident date: May 13, 2022
When I unlock my van or open my door and it unlocks a loud buzzing noise comes from my passenger back sliding door, it happens every time, not occasionally. I have already been on a message board online where hundreds of van owners are reporting the exact same thing. WHERES THE RECALL
CHRYSLER
TOWN AND COUNTRY
(2015) - ELECTRICAL SYSTEM
May 17, 2022
Incident date: May 13, 2022
When I unlock my van or open my door and it unlocks a loud buzzing noise comes from my passenger back sliding door, it happens every time, not occasionally. I have already been on a message board online where hundreds of van owners are reporting the exact same thing. WHERES THE RECALL
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
May 17, 2022
Incident date: Feb 11, 2022
There have been multiple recalls on this vehicle where issues can be fires. MOPAR/Chrysler, in each incident, has advised not to charge our vehicle or even park inside. The latest recall occurred at the beginning of 2022 and there still isn't a remedy. I will be on orders for the US Gov't and now I can't take my car overseas because of this open recall with no remedy. Its unacceptable for us t... Read more
Incident date: May 12, 2022
The contact owns a 2004 Chrysler Sebring. The contact stated that while her fiancée was driving approximately 30 MPH, the vehicle seemed as if it was running out of gasoline. The check engine and a fuel warning light were illuminated. The driver pulled over at a service station and became aware of gasoline pouring from the fuel return. The driver parked the vehicle in a nearby parking lot. The ve... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 17, 2022
Incident date: Mar 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not notified of the issue. The contact... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - HYBRID PROPULSION SYSTEM
May 17, 2022
Incident date: May 1, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manu... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 16, 2022
Incident date: Mar 31, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
May 16, 2022
Incident date: Mar 31, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - HYBRID PROPULSION SYSTEM
May 16, 2022
Incident date: Feb 28, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. T... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 16, 2022
Incident date: May 16, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ... Read more
Incident date: May 14, 2022
I was driving on the highway at approximately 60mph when the engine suddenly quit and the message "Put vehicle in Park to restart" appeared on the console. I managed to get parked in a precarious position on the wedge between an on ramp and the interstate. Although I was able to shift into Park I was not able to restart the vehicle for some time. During that time I called Chrysler Roadside assi... Read more
Incident date: May 14, 2022
I was driving on the highway at approximately 60mph when the engine suddenly quit and the message "Put vehicle in Park to restart" appeared on the console. I managed to get parked in a precarious position on the wedge between an on ramp and the interstate. Although I was able to shift into Park I was not able to restart the vehicle for some time. During that time I called Chrysler Roadside assi... Read more
Incident date: May 14, 2022
I was driving on the highway at approximately 60mph when the engine suddenly quit and the message "Put vehicle in Park to restart" appeared on the console. I managed to get parked in a precarious position on the wedge between an on ramp and the interstate. Although I was able to shift into Park I was not able to restart the vehicle for some time. During that time I called Chrysler Roadside assi... Read more
Incident date: May 13, 2022
While vehicle is in driving mode it shuts off. I complained to East Hester chrysler 3 months ago and they were unable to diagnose the issue. It was doing it at least 3x a week, now it's happening daily and it has happen on the highway 2x which was a scary moment. I need some assistance, I notified Chrysler corporation and they reported the situation and refer me to a chrysler service center. I rea... Read more
Incident date: Mar 11, 2022
I was driving to take my vehicle to the car dealer that I bought it from and started having problems with the car. As I was driving the car started smoking really bad, and soon as I pulled into the the car dealer lot the bottom of my car was in flames. I had to hurry put the car in park jump out and grab my daughter out the car. Every since my daughter has been having really bad coughing issues. I... Read more
Fire
Incident date: Mar 11, 2022
I was driving to take my vehicle to the car dealer that I bought it from and started having problems with the car. As I was driving the car started smoking really bad, and soon as I pulled into the the car dealer lot the bottom of my car was in flames. I had to hurry put the car in park jump out and grab my daughter out the car. Every since my daughter has been having really bad coughing issues. I... Read more
Fire
Incident date: May 15, 2021
The contact owns a 2005 Chrysler Pacifica. The contact stated while driving approximately 55 MPH, the vehicle stalled and lost motive power in the middle of the road. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure reoccurred consistently. The contact related the failure to NHTSA Campaign Number: 22V2840... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 13, 2022
Incident date: May 13, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The c... Read more
Incident date: Apr 25, 2022
I took my van in for recall work to replace the hybrid battery. Since then I have had to return 5 times because the coolant keeps getting low, and the "Hybrid electrical system" and "check engine" lights come on after a few days of driving. I have reported smelling fire when this happens. I take it to the dealer. They top off the coolant and reset the lights and send me on my way now. The first 4 ... Read more
Incident date: Apr 25, 2022
I took my van in for recall work to replace the hybrid battery. Since then I have had to return 5 times because the coolant keeps getting low, and the "Hybrid electrical system" and "check engine" lights come on after a few days of driving. I have reported smelling fire when this happens. I take it to the dealer. They top off the coolant and reset the lights and send me on my way now. The first 4 ... Read more