Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: May 31, 2022
The contact owns a 2015 Chrysler 200. The contact stated while driving 55 MPH, the instrument panel lights started blinking. The contact merged to the right lane and the vehicle stalled and lost electrical power. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the residence. The contact was able to jumpstart the vehicle. The vehicle was taken to an in... Read more
Incident date: Jun 7, 2022
Tried to out my car in park but it went to neutral instead.. .happened multiple times.
Incident date: Apr 25, 2022
My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have the Falken tires in stock or available from their suppliers. My remainin... Read more
Incident date: Apr 25, 2022
My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have the Falken tires in stock or available from their suppliers. My remainin... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jun 7, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet availa... Read more
Incident date: Jun 1, 2022
Driving on the freeway without any noticeable trigger, the engine stalls. A message comes up saying shift to P to start. Pressing the accelerator doesn't do anything. Only think I can do is coast to the shoulder. After turning off the car and turning the car back on, the car worked fine. This has happened to me 3 times in the last month all going highway speeds.
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jun 6, 2022
Incident date: Jun 6, 2022
Sliding door suddenly and without warning fails to unlock or open. Whether attempts are made electronically nor manually, the door cannot be unlatched and therfore cannot be opened from the inside or outside creating a serious safety risk in the event of an accident or any reason for a speedy exit
Incident date: Nov 22, 2019
My wife and daughters almost died in a car accident due to the apparent failure of this vehicle. We were driving on an HWY at night and the car just died out of nowhere. Dash started to flash and just died. We initially thought that it was the mechanic that had just fixed the car but after an investigation concluded that it was not anything they could have done. My family sustained life-threatenin... Read more
Crash
3 injured
Incident date: Nov 22, 2019
My wife and daughters almost died in a car accident due to the apparent failure of this vehicle. We were driving on an HWY at night and the car just died out of nowhere. Dash started to flash and just died. We initially thought that it was the mechanic that had just fixed the car but after an investigation concluded that it was not anything they could have done. My family sustained life-threatenin... Read more
Crash
3 injured
Incident date: Nov 22, 2019
My wife and daughters almost died in a car accident due to the apparent failure of this vehicle. We were driving on an HWY at night and the car just died out of nowhere. Dash started to flash and just died. We initially thought that it was the mechanic that had just fixed the car but after an investigation concluded that it was not anything they could have done. My family sustained life-threatenin... Read more
Crash
3 injured
Incident date: Jun 4, 2022
The vehicle shut off while driving at a slow speed, 10 - 15 mph. Lost complete power to vehicle as we where making our way through an intersection, it was very difficult to steer and maneuver. We made it across but only to put those behind me at risk. Panicked, I had not realized that on screen a message appeared on the instrument cluster, Put in Park and Start. The vehicle started right up and... Read more
Incident date: Jun 4, 2022
The vehicle shut off while driving at a slow speed, 10 - 15 mph. Lost complete power to vehicle as we where making our way through an intersection, it was very difficult to steer and maneuver. We made it across but only to put those behind me at risk. Panicked, I had not realized that on screen a message appeared on the instrument cluster, Put in Park and Start. The vehicle started right up and... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Jun 4, 2022
Incident date: Jun 1, 2021
The lock on the driver side rear door, sliding door, keeps making a loud buzzing noise every time it locks and unlocks. I believe it might be the lock actuator. The door locks and unlocks fine but the buzzing noise is extremely loud. There are no warning lights and it has not been looked at by a mechanic.
CHRYSLER
PT CRUISER
(2006) - STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Jun 3, 2022
Incident date: Apr 26, 2022
I heard a strange noise, so I looked under the front end of the car. Saw all that missing. This has happened in the last two weeks. I do not drive in bad weather.
Incident date: May 29, 2022
On freeway , running on gas - the vehicle gave an error “service charging system” and vehicle shutdown and de accelerated rapidly - forward momentum only We are on freeway and no shoulder and narrow escaped an collision trying to get a safe stop at speed of 20-25 miles and slowing down from initial of 70 mph This is serious safety concern and how was this released for sale is certified by NT... Read more
Incident date: May 29, 2022
On freeway , running on gas - the vehicle gave an error “service charging system” and vehicle shutdown and de accelerated rapidly - forward momentum only We are on freeway and no shoulder and narrow escaped an collision trying to get a safe stop at speed of 20-25 miles and slowing down from initial of 70 mph This is serious safety concern and how was this released for sale is certified by NT... Read more
Incident date: May 29, 2022
On freeway , running on gas - the vehicle gave an error “service charging system” and vehicle shutdown and de accelerated rapidly - forward momentum only We are on freeway and no shoulder and narrow escaped an collision trying to get a safe stop at speed of 20-25 miles and slowing down from initial of 70 mph This is serious safety concern and how was this released for sale is certified by NT... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - UNKNOWN OR OTHER
Jun 2, 2022
Incident date: May 1, 2022
The vehicle totally turns off while driving. The steering locks and brakes don't work. It has something to do with the key or ignition. It's not an engine stall. It's loss of everything as if the key was turned off. This is very dangerous.
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Jun 2, 2022
Incident date: May 1, 2022
The vehicle totally turns off while driving. The steering locks and brakes don't work. It has something to do with the key or ignition. It's not an engine stall. It's loss of everything as if the key was turned off. This is very dangerous.
Incident date: May 31, 2022
Car is stalling for unknown reason without any warning or light appearing on dash. Feeling unsafe especially when driving on the highway because I never know when it will happen. Has been happening every day for the past 3 days. Happened in the beginning after a couple months of having the car and the first time I took it in, they couldn't find anything wrong or replicate the problem.
Incident date: May 31, 2022
Car is stalling for unknown reason without any warning or light appearing on dash. Feeling unsafe especially when driving on the highway because I never know when it will happen. Has been happening every day for the past 3 days. Happened in the beginning after a couple months of having the car and the first time I took it in, they couldn't find anything wrong or replicate the problem.
Incident date: May 31, 2022
Car is stalling for unknown reason without any warning or light appearing on dash. Feeling unsafe especially when driving on the highway because I never know when it will happen. Has been happening every day for the past 3 days. Happened in the beginning after a couple months of having the car and the first time I took it in, they couldn't find anything wrong or replicate the problem.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ENGINE
Jun 2, 2022
Incident date: Jun 2, 2022
still no response from any of my local chrysler dealers on the recall and when the fix will be be available. now the service charging unit warning light comes on dashboard
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Jun 2, 2022
Incident date: Jun 2, 2022
still no response from any of my local chrysler dealers on the recall and when the fix will be be available. now the service charging unit warning light comes on dashboard
Incident date: May 31, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated that while parking the vehicle in her garage, the gear shifter indicator light was not illuminated while shifting from the drive (D) to park (P) and the vehicle was not able to turn off after pushing the START/STOP button. Additionally, the rear liftgate door was not able to open as needed. Several unknown warning lights were illuminate... Read more
Incident date: May 31, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated that while parking the vehicle in her garage, the gear shifter indicator light was not illuminated while shifting from the drive (D) to park (P) and the vehicle was not able to turn off after pushing the START/STOP button. Additionally, the rear liftgate door was not able to open as needed. Several unknown warning lights were illuminate... Read more
Incident date: May 31, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated that while parking the vehicle in her garage, the gear shifter indicator light was not illuminated while shifting from the drive (D) to park (P) and the vehicle was not able to turn off after pushing the START/STOP button. Additionally, the rear liftgate door was not able to open as needed. Several unknown warning lights were illuminate... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
May 31, 2022
Incident date: May 31, 2022
Twice now the vehicle has turned itself off. Once idling in a parking lot and once driving down the road. There were no warning lights that came on, the engine just died and all the electronics reset (clock, speedo, etc.).
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
May 31, 2022
Incident date: May 31, 2022
Twice now the vehicle has turned itself off. Once idling in a parking lot and once driving down the road. There were no warning lights that came on, the engine just died and all the electronics reset (clock, speedo, etc.).
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
May 31, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
May 31, 2022
Incident date: May 30, 2022
Vehicle will shot down all of the sudden causing to loosing power steering an brakes.
Incident date: May 30, 2022
Laminate is melting on uconnect interface for control panel for climate control, navigation, defrost/defog, and radio. It's an anecdotal problem for many Chrysler/Dodge owners when scanning internet forums. Chrysler/Dodge has been unhelpful in rectifying the situation. This defect causes "phantom" screen touches which causes the navigation system to skip around to different destinations while in u... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SEATS
May 28, 2022
Incident date: May 22, 2022
on 5/22/22 at 88,530 miles, we were stopped at a light - NO ACCIDENT! the passenger side seat headrest exploded forwarded, hitting my wife in the head, causing her extreme neck/back pain. She is seeing doctor regarding her neck/back.
1 injured
CHRYSLER
TOWN AND COUNTRY
(2013) - ENGINE
May 27, 2022
Incident date: May 23, 2022
The contact owned a 2013 Chrysler Town & Country. The contact stated that while driving approximately 25 MPH he started to smell an odor of something burning in the vehicle cabin. The contact stated that he parked at his residence and the burning smell was much stronger on the outside. The contact opened the hood and smelled the burning odor but saw no smoke. The contact stated no warning light wa... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
May 27, 2022
Incident date: Apr 5, 2022
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 55 MPH and then coming to a complete stop, the vehicle lost motive power and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with TIPM failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The ap... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - STEERING
May 27, 2022
Incident date: Apr 6, 2022
For the past several years we have tried to get power to examine the conditio. To no avail. Several times a week when we are driving the car will shut off and we lose power steering, the van turns off and we have to switch it into park to continue. Some day it happens several times. It seems like it is an occurance happening in other cars. ( see NHTSA CAMPAIGN ID:
14V373000. & 11V139000 ). I a... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - UNKNOWN OR OTHER
May 27, 2022
Incident date: Apr 6, 2022
For the past several years we have tried to get power to examine the conditio. To no avail. Several times a week when we are driving the car will shut off and we lose power steering, the van turns off and we have to switch it into park to continue. Some day it happens several times. It seems like it is an occurance happening in other cars. ( see NHTSA CAMPAIGN ID:
14V373000. & 11V139000 ). I a... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
May 27, 2022
Incident date: Apr 6, 2022
For the past several years we have tried to get power to examine the conditio. To no avail. Several times a week when we are driving the car will shut off and we lose power steering, the van turns off and we have to switch it into park to continue. Some day it happens several times. It seems like it is an occurance happening in other cars. ( see NHTSA CAMPAIGN ID:
14V373000. & 11V139000 ). I a... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
May 27, 2022
Incident date: Apr 18, 2022
The rear drivers side door suddenly stopped opening. Happened at 56k miles.
Incident date: Feb 1, 2022
Hood latch assembly & hood ajar switch stuck intermittently. Hood could’ve flew open & caused an accident. Vehicle is only 2yrs old. Repairs completed at Autonation Dealership the week of 5/11/22
Incident date: May 2, 2022
My engine in my car just shut down in the middle of driving. I was told it was a recall and was fixed yrs ago but it has happened 3 times since. Twice after getting gas and one time driving in the school parking lot. Lost all control of power steering and time of engine trouble. Car started back up and engine light came on and went back of and back on. Also smelt burning wires but couldn’t find ... Read more
Incident date: May 2, 2022
My engine in my car just shut down in the middle of driving. I was told it was a recall and was fixed yrs ago but it has happened 3 times since. Twice after getting gas and one time driving in the school parking lot. Lost all control of power steering and time of engine trouble. Car started back up and engine light came on and went back of and back on. Also smelt burning wires but couldn’t find ... Read more
Incident date: May 2, 2022
My engine in my car just shut down in the middle of driving. I was told it was a recall and was fixed yrs ago but it has happened 3 times since. Twice after getting gas and one time driving in the school parking lot. Lost all control of power steering and time of engine trouble. Car started back up and engine light came on and went back of and back on. Also smelt burning wires but couldn’t find ... Read more
Incident date: May 25, 2021
The contact owns a 2015 Chrysler 200. The contact stated while driving at 20 MPH and coming to a complete stop, the vehicle started stalling. There was no warning light illuminated. The contact pressed the START button and was able to continue to drive. Additionally, the contact stated that the failure reoccurred while his girlfriend was driving. The contact's girlfriend veered to the side of the ... Read more
Incident date: May 24, 2022
While driving the touchscreen would randomly switch from one source to another creating a major distraction. The GPS malfunctions and would give bad turn information. I'm visiting the dealership to see the issue so it can be safe to drive again.
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
May 24, 2022
Incident date: May 24, 2022
Win module is going out engine cuts out without notice when driving. There have been recalls for this part in older models but issues look to have continued into newer models
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
May 24, 2022
Incident date: May 24, 2022
Win module is going out engine cuts out without notice when driving. There have been recalls for this part in older models but issues look to have continued into newer models
Incident date: Jun 3, 2019
Our van shifts really hard at low speeds (around 12-15mph). This happens randomly. We’ve taken to our dealership and they’ve replaced the electronic shift module (I think that’s what they called it) but it’s doing it again. This has been going on for over 3 years!
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
May 23, 2022
Incident date: May 20, 2022
Hood latch assembly detached from the hood of the van while driving on freeway causing the hood to crash into windshield, obstructing all visibility and causing extensive damage to vehicle.
Incident date: Apr 1, 2022
Since I purchased this vehicle used less than a year ago, I have had an issue with rough shifting or the vehicle feeling like it loses power then lurches when it finally shifts. Now over the past couple months I have had it in the shop 4 times, the 4th time it's at a Chrysler dealership. Check engine light comes on and is blinking, car is shaking and knocking terribly. the shaking does subside aft... Read more