Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Feb 17, 2022
On or about February 17, 2022, the referenced 300C was taken to Elk Grove Chrysler due to a malfunction with the electronic shift. The car jumped into Park while in motion which was a Safety risk to others as well as myself. After consulting with service team, I was informed that the car had to undergo a diagnostic. A day later I was informed that there was a fault with the electronic shift whi... Read more
Incident date: Dec 21, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: Feb 26, 2022
What component: Passenger window. The passenger window seemed to spontaneously break. There wasn't any other car in front of the van. My wife was driving and my sister-in-law was riding in the passenger seat. The tempered glass broke without warning. They were traveling on a paved highway.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — UNKNOWN OR OTHER
Feb 28, 2022
Incident date: Feb 11, 2022
This is in regard to the most recent recall on the 2018 Chrysler Pacific Hybrids. The entire reason that we purchased this vehicle, was so that we did not have to spend money on gas, as well as for the environment. It is unacceptable that we are expected to sit and wait with a major potential fire hazard. We live in a gated community where we cannot park the vehicle away from our home. We have a s... Read more
Incident date: Nov 23, 2021
Nov 23, 2021. Check Engine Light Illuminated. Dealer service diagnosed the problem as the battery pack coolant heater “A” control circuit performance. Dealer replaced part. Jan 12, 2022. Check engine light illuminated again. Dealer, again, diagnosed the same problem and replaced the same part.
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Feb 24, 2022
Incident date: Feb 23, 2022
While traveling at highway speed 65 MPH when the engine and electrical went off without warning, causing all lights, in and out to go off, power steering to be lost and I'm sure power brakes to be compromised. Was able to put vehicle in neutral and restart the engine while coasting. This did happen at night leaving the vehicle without lights while it is coasting and loosing speed on a busy freeway... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Feb 24, 2022
Incident date: Feb 23, 2022
While traveling at highway speed 65 MPH when the engine and electrical went off without warning, causing all lights, in and out to go off, power steering to be lost and I'm sure power brakes to be compromised. Was able to put vehicle in neutral and restart the engine while coasting. This did happen at night leaving the vehicle without lights while it is coasting and loosing speed on a busy freeway... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — SERVICE BRAKES
Feb 24, 2022
Incident date: Feb 23, 2022
While traveling at highway speed 65 MPH when the engine and electrical went off without warning, causing all lights, in and out to go off, power steering to be lost and I'm sure power brakes to be compromised. Was able to put vehicle in neutral and restart the engine while coasting. This did happen at night leaving the vehicle without lights while it is coasting and loosing speed on a busy freeway... Read more
Incident date: Dec 29, 2021
The driver's knee bolster air bag deployed behind the instrument panel.
Crash
CHRYSLER
TOWN AND COUNTRY
(2005) — AIR BAGS
Feb 24, 2022
Incident date: Jul 1, 2021
The contact owns a 2005 Chrysler Town & Country. The contact stated that the airbag warning light had been illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle's front side impact sensor had failed and needed to be replaced. The contact became aware of NHTSA Campaign Number: 10V008000 (Air Bags) which he linked to the failure. The manufacturer was notified of t... Read more
Incident date: Feb 23, 2022
5-26-21 MY CAR WAS BROUGHT INTO CHRYSLER JEEP DODGE EAST HANOVER NEW JERSEY PICKED UP THE CAR ON 07-16-21/A BRAND NEW TRANSMISSION WAS INSTALLED. -NOW AS JANUARY 2022-THE BRAND NEW TRANSMISSION THAT WAS INSTALLED IS AGAIN GONE BAD- LIKE THE OLD ONE WAS IN BEFORE NEW ONE INSTALLED..... IT IS SURGING WITH A HERIFFIC BUMP WHEN YOU APPROACH TO SLOW DOWN AT AINTERSECTION, AND CAN BE FELT ON ACCELERA... Read more
Incident date: Feb 4, 2022
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the HVAC, radio, backup camera, and Bluetooth failed to function as needed. The contact also stated the backup camera would function intermittently. The contact stated that the airbag warning light was i... Read more
Incident date: Feb 4, 2022
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the HVAC, radio, backup camera, and Bluetooth failed to function as needed. The contact also stated the backup camera would function intermittently. The contact stated that the airbag warning light was i... Read more
Incident date: Feb 4, 2022
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the HVAC, radio, backup camera, and Bluetooth failed to function as needed. The contact also stated the backup camera would function intermittently. The contact stated that the airbag warning light was i... Read more
Incident date: Feb 10, 2022
On February 10, 2022 at about 4:30 in the afternoon, my wife and I had just merged onto the 101 at Scottsdale Road in Scottsdale, Arizona. We had not gone far when we heard a loud explosion. It sounded like a ballon popping but at least 10 time louder. It sounded like it came from inside the car and there was no indication (wobble, hard steering, etc.) that it may have been a tire. My wife was dri... Read more
Incident date: Feb 15, 2022
While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding rear doors only open when the vehicle is stopped and in Park. In my ca... Read more
Incident date: Apr 1, 2021
1. The battery for the auto start/stop system has been dead (since a week after my warranty expired). The Start/Stop warning light has been on ever since. 2. The side sliding doors on both sides are temperamental. It takes a few tries to make them stay closed. 3. The button on the outside front door handle no longer functions when I push it to lock the doors. I can lock from the FOB or from th... Read more
Incident date: Feb 10, 2022
When filling the gas tank to completely full, the engine will die without any warning. Does not happen when the tank is partially filled. Several times after completely filing gas tank, a couple hundred yards from gas station, car suddenly dies. Starts right up again and after driving a few more yards it dies again. It died on me about 5 times in a row. Could be deadly when pulling out into traffi... Read more
Incident date: Jan 10, 2022
The transmission shifts very hard. Extremely hard. On two occasions, vehicle has lost power and had to merge through Atlanta traffic to the shoulder. Extremely dangerous. We’ve taken it to the dealership service department both times and no one can find anything wrong. No recalls. We love this vehicle but are being forced to buy another brand. This is the 2nd Chrysler product that has let us dow... Read more
Incident date: Feb 19, 2022
wife was driving on the freeway when all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, my wife was able to coast to the side of the freeway. The Pacifica remained on with all systems working (radio, lights, etc), but the car accelerator would not deliver power and the c... Read more
CHRYSLER
SEBRING CONV
(2008) — ENGINE AND ENGINE COOLING
Feb 18, 2022
Incident date: Jan 1, 2022
The contact owns a 2008 Chrysler Sebring Convertible. The contact stated that while at a stop light, the vehicle stalled without warning. The contact was able to restart the vehicle. The contact called the local dealer and was referred to another dealer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated the failure was related to the N... Read more
Incident date: Feb 18, 2022
THE 2016 CHRYSLER 200 has a defect in it , the drain hoses become plugged and flood the interior of the car. There is no easy way to access these hoses without taking apart the cowl under the hood of the car and removing the windshield wipers to access the drain. It has happened now three times costing 500 each time to have it cleaned and blown out ... There needs to be something done about this .... Read more
Incident date: Nov 1, 2021
My 2018 Chrysler 300 radio/infotainment/U connect system fails at the most inconvenient times. The screen will go black when backing causing the back-up camera to become inoperative, the system will drop phone calls, switch between radio stations, navigation will become inoperative. This has created some safety problems, especially when backing and using the navigation functions. It has also preve... Read more
Incident date: Nov 1, 2021
My 2018 Chrysler 300 radio/infotainment/U connect system fails at the most inconvenient times. The screen will go black when backing causing the back-up camera to become inoperative, the system will drop phone calls, switch between radio stations, navigation will become inoperative. This has created some safety problems, especially when backing and using the navigation functions. It has also preve... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — UNKNOWN OR OTHER
Feb 17, 2022
Incident date: Feb 16, 2022
Vehicle sometimes simply cuts off while driving.Vehicle has NOT set a code..Vehicle has been in four different Chrysler dealerships but they can not get the cutting off problem to accrue.This is extremely dangerous.Past records of the repair orders have been loss but the vehicle is in the shop today for this problem and the tech can not get the car to cut off.
Incident date: Jan 17, 2022
MY 2017 CHRYSLER PACIFICA STARTED LEAKING OIL AT 69000 MILES . I NOTIFIED CHRYSLER AND WAS TOLD TO TAKE THE VEHICLE TO A CHRYSLER DEALER AND THEY WILL CHECK IT OUT , THEY DID, AND FOUND THE ENGINE OIL COOLER LEAKING OIL.THIS IS A VERY BIG SAFETY HAZARD BECAUSE THE ENGINE CAN RUN OUT OF OIL AND SEIZE UP AN EXPRESSWAY DRIVING 65 MPH AND CAUSE DEATH OR OTHER SERIOUS INJURY. NO VEHICLE SHOULD EVER... Read more
Incident date: Feb 12, 2022
On multiple occasions, the car will stall while driving, locking up the whole system and forcing the driver to coast to the side of the road. The car will not restart for 30-40 minutes while you sit stranded on the side of the road. Searches on the car reveal this is not the only one it is happening to. This needs to be investigated as a car stalling on the freeway in 0 degree weather is a major h... Read more
Incident date: Dec 6, 2021
My 2015 Chrysler 200S vehicle shuts OFF while driving. Mostly when I slow down to make a turn or come to a stop sign. Others have reported a shut down while driving on the highway. Battery, alternator, transmission, belts - have all been checked as okay. I found recall information about this being a real mfg problem but I've never received a recall notice about it. I've shut down while crossing a ... Read more
Incident date: Feb 14, 2022
Thermometer malfunction When coolant temp reaches 174 degrees, thermometer bottoms out. electric throttle light comes on and l=lights saying engine HOT appear. Turn car off , wait 60 seconds turn car on and the car is fine.
Incident date: Feb 14, 2022
Thermometer malfunction When coolant temp reaches 174 degrees, thermometer bottoms out. electric throttle light comes on and l=lights saying engine HOT appear. Turn car off , wait 60 seconds turn car on and the car is fine.
Incident date: Feb 14, 2022
Thermometer malfunction When coolant temp reaches 174 degrees, thermometer bottoms out. electric throttle light comes on and l=lights saying engine HOT appear. Turn car off , wait 60 seconds turn car on and the car is fine.
Incident date: Feb 9, 2022
The contact owns a 2010 Chrysler 300. The contact stated while attempting to turn off the vehicle, the vehicle remained powered on without the key in the ignition. The vehicle was taken to a local dealer where it was diagnosed with needing the WIN module replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 10V200000 (Ele... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — STRUCTURE:BODY
Feb 15, 2022
Incident date: Aug 3, 2018
Both rear sliding door lock actuators have failed twice within the last 3 years. Before failure, they make a loud electronic honking noise. Sometimes they do not lock during this period, causing security concerns. After they fail, they stay locked and cannot be opened. This includes attempts to unlock manually. The passenger rear sliding door failed about 3.5 years ago, and the drivers rear slidin... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Feb 14, 2022
Incident date: Feb 14, 2022
The contact owns a 2014 Chrysler Town and Country. The contact stated that while his wife was driving approximately 20-30 MPH, the vehicle stalled. There were no warning lights illuminated. The contact's wife veered to the side of the road and parked the vehicle. The contact stated that as his wife turned off and restarted the vehicle, she was able to continue to drive with no issues. The dealer w... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Feb 14, 2022
Incident date: Feb 14, 2022
This complaint is in reference to faulty sliding doors. Specifically, on this vehicle, the driver's side sliding passenger door has become completely stuck. It is closed and will not open despite automatic and manual attempts to move the sliding door. This is HIGHLY problematic as failure to open the door at all (manually or automatically) could result in passengers becoming trapped in the van in ... Read more
Incident date: Dec 22, 2021
Started to smell gas inside the car .StepOneAutomotive Crysler diagnosed the problem as a fuel module.Turns out ,another shop found the gas leak under the rear seat,top left fuel pump and seal.Still smells like gas.Feel unsafe for me and my family.
Incident date: Feb 9, 2022
Engine stops with no warning, making the power steering & brakes stop working. Mopar repair center could not duplicate the problem. When I picked it up, it happened in their parking lot while in my car waiting for it to warm up.
Incident date: Feb 9, 2022
Engine stops with no warning, making the power steering & brakes stop working. Mopar repair center could not duplicate the problem. When I picked it up, it happened in their parking lot while in my car waiting for it to warm up.
Incident date: Feb 9, 2022
Engine stops with no warning, making the power steering & brakes stop working. Mopar repair center could not duplicate the problem. When I picked it up, it happened in their parking lot while in my car waiting for it to warm up.
Incident date: Feb 9, 2022
1.The circulation fan makes very loud noise when driving. The vehicle has only been driven for 18000 miles. 2.The vehicle front right side has a gap and lot of leaves were blown into vehicle under the front cover and it may cause fire since that part is extremely hot.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — SERVICE BRAKES
Feb 11, 2022
Incident date: Dec 7, 2021
The braking system does not respond in time - there is a delay which almost caused an accident once and did end up causing an accident in Dec of 2021. My daughter was in the car, and my husband was driving. His back was injured, and thank goodness my daughter was not hurt. I tried to contact Chrysler three times (2 times via filling their customer service form and once over the phone), and they sa... Read more
Crash
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 11, 2022
Incident date: Dec 7, 2021
The braking system does not respond in time - there is a delay which almost caused an accident once and did end up causing an accident in Dec of 2021. My daughter was in the car, and my husband was driving. His back was injured, and thank goodness my daughter was not hurt. I tried to contact Chrysler three times (2 times via filling their customer service form and once over the phone), and they sa... Read more
Crash
1 injured
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Feb 11, 2022
Incident date: Jan 8, 2022
power train failure - transmission pump failed- lost power- resulting in wreck with my two young children in the car. This year and make is involved in a recall , but not my VIN per this website. Have read 100 other instances that are exactly like mine.
Crash
Incident date: Jan 1, 2022
The contact owns a 2009 Chrysler Aspen. The contact stated while driving 35 MPH, the vehicle inadvertently shifted from 4-wheel drive to 4-wheel low. The contact stated no warning light was illuminated. The contact was able to park on the side of the roadway. The contact stated that a family member arrived at her location and assisted her with resetting the 4-wheel drive. The vehicle was not diagn... Read more
Incident date: Aug 1, 2021
My door panels are peeling away from the area where the trim and window meet on my driver side and passenger. This is also causing problems with my door locking and it may also affect airbag deployment. I feel that there needs to be a recall on these door panels, and they need to be installed properly.
Incident date: Aug 1, 2021
My door panels are peeling away from the area where the trim and window meet on my driver side and passenger. This is also causing problems with my door locking and it may also affect airbag deployment. I feel that there needs to be a recall on these door panels, and they need to be installed properly.
Incident date: Feb 5, 2022
2018 Pacifica Touring L Plus. Approximately 33,750 miles. Engine compartment fire. Cause UNKNOWN. Vehicle was parked with engine / ignition off and directly after a brief warm-up and approximate 5 mile drive. Returned to vehicle after approximately 10 minutes in store. Noticed odd, but faint smell and assumed was from adjacent, running vehicle. Started engine and reversed from parking spot. While ... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2015) — SEATS
Feb 10, 2022
Incident date: Feb 1, 2022
The drivers head rest deployed while my vehicle was parked at home overnight. This vehicle is equiped with active head restrain and is supposed to deploy in case of a rear ended accident.
Incident date: Feb 8, 2022
The contact owns a 2013 Chrysler 300C. The contact stated that the plastic handle on the oil dipstick fractured. Additionally, part of the dipstick was stuck in the tube. The contact was unable to check the oil level. The contact was concerned about a possible fire. The vehicle was taken to the local dealer but, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the fail... Read more
Incident date: Dec 27, 2021
The contact owns a 2013 Chrysler 200. The contact stated that the vehicle failed to upshift out of the first gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was awaiting diagnostic testing. The manufacturer was not informed of the failure. The failure mileage was approximately 165,000.