Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jun 18, 2022
Incident date: Jun 1, 2022
I have a 2016 Chrysler Town and Country and just about every time the doors lock the drivers side sliding door makes this loud buzzing noise. Research shows that the door lock actuator is probably failing. My fear is that the door lock itself may fail. I expect the doors on the vehicle to lock when they are supposed to. This is a safety issue that needs to be addressed by Chrysler.
CHRYSLER
TOWN AND COUNTRY
(2015) - AIR BAGS
Jun 18, 2022
Incident date: Jun 15, 2022
Car was in drive way and passenger seat head rest popped out while no one was in the car
CHRYSLER
PT CRUISER
(2007) - UNKNOWN OR OTHER
Jun 17, 2022
Incident date: Jun 17, 2022
I'm driving along, cruise set to 65. Ac on. Radio on. No sounds or weird feels from the car. Every light on the dash comes on. They went off after two seconds, with the seatbelt light being last to shut off. Then the car hits 113k miles about ten miles later and just... shuts off. All gauges drop to zero. Ac shuts off. Radio still playing. Full tank of gas. Headlights still on, brakes worked, po... Read more
CHRYSLER
PT CRUISER
(2007) - ENGINE
Jun 17, 2022
Incident date: Jun 17, 2022
I'm driving along, cruise set to 65. Ac on. Radio on. No sounds or weird feels from the car. Every light on the dash comes on. They went off after two seconds, with the seatbelt light being last to shut off. Then the car hits 113k miles about ten miles later and just... shuts off. All gauges drop to zero. Ac shuts off. Radio still playing. Full tank of gas. Headlights still on, brakes worked, po... Read more
CHRYSLER
PT CRUISER
(2007) - ELECTRICAL SYSTEM
Jun 17, 2022
Incident date: Jun 17, 2022
I'm driving along, cruise set to 65. Ac on. Radio on. No sounds or weird feels from the car. Every light on the dash comes on. They went off after two seconds, with the seatbelt light being last to shut off. Then the car hits 113k miles about ten miles later and just... shuts off. All gauges drop to zero. Ac shuts off. Radio still playing. Full tank of gas. Headlights still on, brakes worked, po... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 17, 2022
Incident date: Jun 4, 2022
Coming to a stop in traffic at an intersection, at around 10 mph, decelerating at around 0.1g, I did not get additional decel from the vehicle even with pushing the brake pedal to the floor. While coming to a stop I glanced in my rearview mirror and the vehicle in front of me abruptly came to a stop. During the reaction time delay from looking forward, recognizing the vehicle slowed and stepping... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 17, 2022
Incident date: Jun 4, 2022
Coming to a stop in traffic at an intersection, at around 10 mph, decelerating at around 0.1g, I did not get additional decel from the vehicle even with pushing the brake pedal to the floor. While coming to a stop I glanced in my rearview mirror and the vehicle in front of me abruptly came to a stop. During the reaction time delay from looking forward, recognizing the vehicle slowed and stepping... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - SERVICE BRAKES
Jun 17, 2022
Incident date: Jun 4, 2022
Coming to a stop in traffic at an intersection, at around 10 mph, decelerating at around 0.1g, I did not get additional decel from the vehicle even with pushing the brake pedal to the floor. While coming to a stop I glanced in my rearview mirror and the vehicle in front of me abruptly came to a stop. During the reaction time delay from looking forward, recognizing the vehicle slowed and stepping... Read more
Incident date: May 2, 2022
The contact owns a 2019 Chrysler Pacifica. The contact stated while his wife was driving at various speeds and depressing the brake pedal, the pedal went to the floorboard but failed to stop the vehicle. The driver heard an abnormal sound and continued to pump on the brake pedal until the vehicle stopped. The contact stated no warning light was illuminated. The driver was able to continue driving ... Read more
Incident date: Jun 8, 2022
The contact owns a 2012 Chrysler 300. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly downshifted and stalled. The contact shifted the vehicle into park(P) and restarted the vehicle however, the engine revved but the vehicle failed to move forward. The vehicle was towed the residence. The following day the vehicle started and drove as designed; however, the veh... Read more
Incident date: Jun 8, 2022
The contact owns a 2012 Chrysler 300. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly downshifted and stalled. The contact shifted the vehicle into park(P) and restarted the vehicle however, the engine revved but the vehicle failed to move forward. The vehicle was towed the residence. The following day the vehicle started and drove as designed; however, the veh... Read more
Incident date: Jun 8, 2022
The contact owns a 2012 Chrysler 300. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly downshifted and stalled. The contact shifted the vehicle into park(P) and restarted the vehicle however, the engine revved but the vehicle failed to move forward. The vehicle was towed the residence. The following day the vehicle started and drove as designed; however, the veh... Read more
Incident date: Jun 13, 2022
While driving down the interstate my car jumped a little then I could not go above 20 miles and hour. Once I arrived to a safe location I turned off my engine and then restarted. It seemed ok, but during the incident there was a flash on my dash that said "CHECK THROTTLE". I took it to a service station and they ran a code check on the vehicle. They stated the following: 1. ECM (Engine Control Mo... Read more
Incident date: Jun 13, 2022
While driving down the interstate my car jumped a little then I could not go above 20 miles and hour. Once I arrived to a safe location I turned off my engine and then restarted. It seemed ok, but during the incident there was a flash on my dash that said "CHECK THROTTLE". I took it to a service station and they ran a code check on the vehicle. They stated the following: 1. ECM (Engine Control Mo... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Jun 16, 2022
Incident date: Jun 6, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to d... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - HYBRID PROPULSION SYSTEM
Jun 16, 2022
Incident date: Jun 6, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to d... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jun 15, 2022
Incident date: Jun 15, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. T... Read more
Incident date: Apr 15, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 30 MPH, the check engine warning light illuminated with smoke coming from the exhaust. The contact stated that she continued driving however, later in the day the vehicle failed to start. The vehicle was towed to an independent mechanic who stated that coolant was leaking into the gasket and the engine needed to be replace... Read more
Incident date: Jun 14, 2022
The vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a REVVVVVV-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up... Read more
Incident date: Jun 14, 2022
The vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a REVVVVVV-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up... Read more
Incident date: Jun 14, 2022
The vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a REVVVVVV-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up... Read more
Incident date: Jun 14, 2022
On multiple occasions over the last 2 weeks the steering will lock up while driving. This is happening at different speeds and different locations. The steering wheel locks up and takes a few seconds to free up. This vehicle is unsafe for my family, because at any given time the steering could cause us to crash. Their is no warning lights or anything that come on.
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jun 15, 2022
Incident date: Jun 15, 2022
The actuators on both sliding doors were replaced by a Chrysler dealership under a recent recall. Both doors had been having problems locking and unlocking. The actuator on the passenger sliding door had to be replaced twice, but the door continued having issues with getting stuck in the locked position. We could not unlock or open it manually or electronically. Chrysler and the dealership continu... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Jun 14, 2022
Incident date: Jun 10, 2022
On 06/10/2022, the Uconnect system began to randomly reboot including within 30 to 60 seconds of starting the vehicle. If in reverse during a reboot of the system , the rear cross traffic sensors no longer provide alerts and the rear camera is disabled while the system reboots. The system then reboots every 2 to 4 minutes after. Additionally, the GPS no longer accepts coordinates for navigation, c... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Jun 14, 2022
Incident date: Jun 10, 2022
On 06/10/2022, the Uconnect system began to randomly reboot including within 30 to 60 seconds of starting the vehicle. If in reverse during a reboot of the system , the rear cross traffic sensors no longer provide alerts and the rear camera is disabled while the system reboots. The system then reboots every 2 to 4 minutes after. Additionally, the GPS no longer accepts coordinates for navigation, c... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE
Jun 14, 2022
Incident date: Jun 11, 2022
The contact's mother owns a 2014 Chrysler Town and Country modified for wheelchair accessibility. The contact stated while driving 55-65 MPH, he smelled an abnormal burning odor. There were no warning lights illuminated. The contact opened the windows, drove to his residence, and parked the vehicle. The contact then noticed a trail of fluid on the ground. The contact stated that the fluid was comi... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
Jun 14, 2022
Incident date: Jun 11, 2022
The contact's mother owns a 2014 Chrysler Town and Country modified for wheelchair accessibility. The contact stated while driving 55-65 MPH, he smelled an abnormal burning odor. There were no warning lights illuminated. The contact opened the windows, drove to his residence, and parked the vehicle. The contact then noticed a trail of fluid on the ground. The contact stated that the fluid was comi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jun 13, 2022
Incident date: Jun 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Jun 13, 2022
Incident date: Oct 21, 2021
The contact owns a 2016 Chrysler Town and Country. The contact stated that the vehicle occasionally lost motive power without warning. The contact stated that the failure occurred occasionally while driving or while idling. The contact stated that the vehicle would restart after waiting for several minutes. The vehicle was taken to the dealer where no failure was diagnosed however, the dealer advi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jun 13, 2022
Incident date: Jun 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ELECTRICAL SYSTEM
Jun 13, 2022
Incident date: Jun 11, 2022
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact stated that while idling at a stop light, the “Service Charging System" message displayed and the vehicle independently shifted to park(P) and became undrivable. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The contact indicated that the vehicle was previously serviced for a similar failu... Read more
Incident date: Jun 12, 2022
Driving down the road and suddenly engine shut off without warning, lost power immediately, RPMs went to zero, dash said "Shift to Park." Tried to pull over, didn't get completely out of the way because no power from engine so car had to swerve around us. Shifted to park, tried to restart, didn't work until third time to restart car so that I could drive home. Ridiculously unsafe for the car engin... Read more
Incident date: Jun 12, 2022
Driving down the road and suddenly engine shut off without warning, lost power immediately, RPMs went to zero, dash said "Shift to Park." Tried to pull over, didn't get completely out of the way because no power from engine so car had to swerve around us. Shifted to park, tried to restart, didn't work until third time to restart car so that I could drive home. Ridiculously unsafe for the car engin... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SEATS
Jun 12, 2022
Incident date: Jun 11, 2022
Was driving down the road and the front passenger seat headrest blew apart for no reason at all
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Jun 10, 2022
Incident date: May 13, 2022
Uconnect system not working correctly. Cannot turn off climate control, Cannot get fire tvs to work reliably, no dvd player like we ordered, Uconnect and fire tvs cut out,Cannot change radio stations on steering wheel or volume, onily works when it wants to. Problem is when your driving on freeway and its not working it causes you to fight with it and pull over shut off the van and restart this c... Read more
Incident date: Jun 10, 2022
this is a test
Incident date: Jun 9, 2022
While driving on the interstate at 65mph, the vehicle suddenly beeped, showed a “service charging system” warning and simultaneously lost propulsion. Pressing the gas pedal did nothing, so I had to coast over to the shoulder. My attempts to restart the vehicle were unsuccessful for a few minutes, but then it did restart and I was able to get off the freeway. It was an extremely dangerous situa... Read more
Incident date: Jun 9, 2022
While driving on the interstate at 65mph, the vehicle suddenly beeped, showed a “service charging system” warning and simultaneously lost propulsion. Pressing the gas pedal did nothing, so I had to coast over to the shoulder. My attempts to restart the vehicle were unsuccessful for a few minutes, but then it did restart and I was able to get off the freeway. It was an extremely dangerous situa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jun 9, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet availa... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Jun 9, 2022
Incident date: May 3, 2022
Rear drivers sliding door constantly opens and closes, luckily not when the car is in drive. Had a new key fob made with no satisfied results. Chrysler dealer tech found codes loosing signal. Also key fob will not open or unlock car doors, needed to use a key to operate. [XXX] E-mail: [XXX] Thank you for any info on this problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
Jun 9, 2022
Incident date: Apr 29, 2022
2012 Chrysler Town&Country My 2012 Town and Country has randomly stopped on me three times in April and May of 2022. The car shuts off completely for no apparent reason. The car will not start again until put into park. This was unsafe because I had no control of the car until it rolled to a stop. Fortunately, each time the hazard lights responded and cars behind me went around. The very scary pa... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - STEERING
Jun 9, 2022
Incident date: Apr 29, 2022
2012 Chrysler Town&Country My 2012 Town and Country has randomly stopped on me three times in April and May of 2022. The car shuts off completely for no apparent reason. The car will not start again until put into park. This was unsafe because I had no control of the car until it rolled to a stop. Fortunately, each time the hazard lights responded and cars behind me went around. The very scary pa... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - SERVICE BRAKES
Jun 9, 2022
Incident date: Apr 29, 2022
2012 Chrysler Town&Country My 2012 Town and Country has randomly stopped on me three times in April and May of 2022. The car shuts off completely for no apparent reason. The car will not start again until put into park. This was unsafe because I had no control of the car until it rolled to a stop. Fortunately, each time the hazard lights responded and cars behind me went around. The very scary pa... Read more
Incident date: Jun 8, 2022
6-8-22 Driving roughly 15 MPH through town square and screen said "shift to P" could not steer and vehicle shut off. No other warning lights or messages were displayed. Has not had any precious similar issues. I put it in park,turn the vehicle off and restarted it. Started fine.
Incident date: Jun 8, 2022
6-8-22 Driving roughly 15 MPH through town square and screen said "shift to P" could not steer and vehicle shut off. No other warning lights or messages were displayed. Has not had any precious similar issues. I put it in park,turn the vehicle off and restarted it. Started fine.
Incident date: Jun 8, 2022
6-8-22 Driving roughly 15 MPH through town square and screen said "shift to P" could not steer and vehicle shut off. No other warning lights or messages were displayed. Has not had any precious similar issues. I put it in park,turn the vehicle off and restarted it. Started fine.
Incident date: Jun 7, 2022
The contact owns a 2013 Chrysler 200. The contact stated that while driving at 45 MPH, the driver’s and passenger’s seat headrests were deployed without warning. The contact called the dealer and was provided an estimate for the repair. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V640000 (Seats, Air Bags) which he linked... Read more
Incident date: Jun 7, 2022
The contact owns a 2013 Chrysler 200. The contact stated that while driving at 45 MPH, the driver’s and passenger’s seat headrests were deployed without warning. The contact called the dealer and was provided an estimate for the repair. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V640000 (Seats, Air Bags) which he linked... Read more
Incident date: Jun 7, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 18 MPH and approaching a stop sign and depressing the brake pedal, she began to hear an abnormal noise and the vehicle stalled. The contact stated no warning light was illuminated. The contact was able to restart the vehicle after 8 minutes and drove to her destination. The contact called an independent mechanic and made t... Read more