Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 11, 2022
My 2017 Chrysler Pacifica Touring Minivan has a steering issue. Within the last month, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slight turn ... Read more
Incident date: Jul 13, 2022
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been ex... Read more
Incident date: Jul 13, 2022
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been ex... Read more
Incident date: Jul 13, 2022
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been ex... Read more
Incident date: May 10, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: May 10, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: Jul 13, 2022
The car will consistently slip from park to reverse when you try to exit the car. You have to push the shifter into park twice for it to remain in park. Very dangerous, as it WILL be in reverse if you are not careful exiting the car.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE
Jul 11, 2022
Incident date: Jun 24, 2022
I was driving on I95 in Virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in Maryland and were far from home. It was a very dangerous situation on the should of I95. When the car lost power I got an error message to put the Van into park. The Van is under recall for a fire risk which s... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Jul 11, 2022
Incident date: Jun 24, 2022
I was driving on I95 in Virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in Maryland and were far from home. It was a very dangerous situation on the should of I95. When the car lost power I got an error message to put the Van into park. The Van is under recall for a fire risk which s... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - HYBRID PROPULSION SYSTEM
Jul 11, 2022
Incident date: Feb 11, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving appro... Read more
Incident date: Jul 11, 2022
Our van completely stalled while driving. It just shut off while we were driving twice today. This is the first event to happen like this. We could have been in a serious wreck as we had just exited the interstate both times. "Start/stop unavailable" and "service shifter" warnings appeared.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - UNKNOWN OR OTHER
Jul 11, 2022
Incident date: Jun 1, 2022
The car keeps running even after the ignition is turned off emitting poisonous carbon monoxide in the garage and into the home. This is a safety hazard to my kids and family. And similar issue has been reported by many Pacifica Chrysler customers and the company is ignoring them all. The car keeps starting the engine every two to three minutes and consuming all the gas and there is no way for me t... Read more
Incident date: Jul 1, 2022
Honestly it’s been one thing after another, including engine, power train and electric issues
Incident date: Jul 1, 2022
Honestly it’s been one thing after another, including engine, power train and electric issues
Incident date: Jul 1, 2022
Honestly it’s been one thing after another, including engine, power train and electric issues
Incident date: Jul 9, 2022
The driver’s side passenger door was opened but then failed to close. That is when the sliding door completely broke away from its track & shattered the back window. The door almost injured me & could have seriously injured my younger daughter who was in the vehicle when this failure occurred. Upon looking at the damage afterwards there is significant rust to the components. No warning indicator... Read more
Incident date: Jul 9, 2022
The driver’s side passenger door was opened but then failed to close. That is when the sliding door completely broke away from its track & shattered the back window. The door almost injured me & could have seriously injured my younger daughter who was in the vehicle when this failure occurred. Upon looking at the damage afterwards there is significant rust to the components. No warning indicator... Read more
Incident date: Jul 9, 2022
I purchased this pre-owned vehicle back in Feb 2022. A few weeks ago, I noticed the steering of my vehicle requiring more effort to turn back straight once I was driving with the curve of the road. One day when I was turning my vehicle off. A warning message came up, to "Service Shifter". However, it came up once and never returned. I had it checked at Auto zone. They did not show any errors or is... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Jul 9, 2022
Incident date: Jul 9, 2022
The driver headrest popped out and struck me in the back of the head, nearly caused me to crash. I've seen online this is a previous reported issue, however no recalls. This is very dangerous and I was traveling with me one year old...
1 injured
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
Jul 9, 2022
Incident date: Jul 9, 2022
The driver headrest popped out and struck me in the back of the head, nearly caused me to crash. I've seen online this is a previous reported issue, however no recalls. This is very dangerous and I was traveling with me one year old...
1 injured
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
Jul 9, 2022
Incident date: Jun 25, 2022
While driving at highway speed the front passenger side headrest deployed into its crash position. There was no collision, the vehicle was at was at highway speed. The front passenger’s head was whipped forward, causing neck pain.
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Jul 9, 2022
Incident date: Jun 25, 2022
While driving at highway speed the front passenger side headrest deployed into its crash position. There was no collision, the vehicle was at was at highway speed. The front passenger’s head was whipped forward, causing neck pain.
CHRYSLER
TOWN AND COUNTRY
(2010) - UNKNOWN OR OTHER
Jul 9, 2022
Incident date: Jun 1, 2022
The transaxle has a safety defect, the can was sitting for almost a year and when the battery got changed the transaxle was warped. And it say ONA flat road...p
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jul 8, 2022
Incident date: Jul 8, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that while at the dealer to trade in the vehicle, the dealer informed him that the VIN was included in NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more
Incident date: Jun 16, 2022
Took car in to dealer for power train issue where the car wouldn’t go over 40mph. Same day my wheel locked causing me to crash. I got a report that this issue was a recall for other models not the 300c
Crash
Incident date: Jun 16, 2022
Took car in to dealer for power train issue where the car wouldn’t go over 40mph. Same day my wheel locked causing me to crash. I got a report that this issue was a recall for other models not the 300c
Crash
Incident date: Jun 16, 2022
Took car in to dealer for power train issue where the car wouldn’t go over 40mph. Same day my wheel locked causing me to crash. I got a report that this issue was a recall for other models not the 300c
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jul 8, 2022
Incident date: Jul 4, 2022
Driver's side sliding door lock remains locked in the locked position. It will not unlock and will not unlock, when using the unlock button. Will not unlock manually. Unable to open using interior or exterior door handles. All other door locks operate when using unlock button. Unsafe and difficult, when handicap individuals try to exit vehicle. Unable to open in case of emergency.
Incident date: Jul 6, 2022
The contact owns a 2005 Chrysler Sebring. The contact stated while approximately 20 MPH, the entire wheel detached from the vehicle. The brake pedal was depressed and the vehicle was inspected. It was confirmed that the tire had detached. No further information was available for the wheel location. There was no warning light illuminated. The vehicle was towed to the residence, then to a local inde... Read more
Incident date: Jul 6, 2022
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: Jun 23, 2022
While my wife was driving on the highway she heard a loud pop in the van. the cv axles pulled away from the boots. and the transmission failed. Two issues that happened at the same time. the van has a digital dial to select gears and she could not reengaged the park and stop the vehicle and also could not shut the van off. the van is a 2017 Chrysler Pacifica limited with 48,000 miles on it. the de... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Jul 7, 2022
Incident date: Jul 6, 2022
The rear passenger sliding door keeps trying to actuate close, making it pop in and out. The door doesn't latch very well and has opened while driving. I try not to use it...
Incident date: May 7, 2022
When turning around longer corners on the highway, the steering wheel jerks and I have to yank it free. The steering column was replaced and it did not help. Now they want to try replacing the struts. The van also jerks, stalls, catches a gear and bangs at different times. Most of the time this occurs from a full stop turning into a lane. When it stalls, it puts myself and children in danger if an... Read more
Incident date: May 7, 2022
When turning around longer corners on the highway, the steering wheel jerks and I have to yank it free. The steering column was replaced and it did not help. Now they want to try replacing the struts. The van also jerks, stalls, catches a gear and bangs at different times. Most of the time this occurs from a full stop turning into a lane. When it stalls, it puts myself and children in danger if an... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Jul 6, 2022
Incident date: Feb 17, 2022
The Z11 recall is not being handled in a timely manner, and Chrysler is not being forthcoming with a solution.
Incident date: Jul 1, 2022
Car stalled while driving with warning to service electrical module. Upon restarting, no power steering. If this occurred on a busy road, it would likely lead to an accident because the stall was sudden, and without being able to steer properly. After letting car rest for a while, it struggles to start, but power steering works now.
Incident date: Jul 1, 2022
Car stalled while driving with warning to service electrical module. Upon restarting, no power steering. If this occurred on a busy road, it would likely lead to an accident because the stall was sudden, and without being able to steer properly. After letting car rest for a while, it struggles to start, but power steering works now.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Jul 5, 2022
Incident date: Jul 5, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 20V334000 (Electrical System) and 22V077000 (Hybrid Propulsion System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VI... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jul 5, 2022
Incident date: Jul 5, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 20V334000 (Electrical System) and 22V077000 (Hybrid Propulsion System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VI... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Jul 5, 2022
Incident date: Jul 5, 2022
While driving down the highway at about 65MPH on battery, the car suddenly lost power when the battery reached <1% instead of immediately switching to gasoline powered mode. The car continued to slow down until it was stopped and gave an error saying to service the charging system. I was then able to turn the car off and restart it, from that point it continues in gasoline mode. This was a dan... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Jul 5, 2022
Incident date: Jul 5, 2022
While driving down the highway at about 65MPH on battery, the car suddenly lost power when the battery reached <1% instead of immediately switching to gasoline powered mode. The car continued to slow down until it was stopped and gave an error saying to service the charging system. I was then able to turn the car off and restart it, from that point it continues in gasoline mode. This was a dan... Read more
Incident date: Apr 15, 2022
I have a blown head gasket and my car has been in the shop for over 3 months because the part is not available. The car has never overheated. I'm so frustrated as I know this is a known problem with these cars. The car is at the shop, sitting in pieces because of the lack of parts available.
Incident date: Jun 7, 2022
My “New to me” 2017 Chrysler Pacifica Touring L has a steering issue. When driving at a variety of speeds, and with gentle steering inputs, the steering wheel “sticks” in turns. I first noticed it on curves on the interstate, after I would input a slight right turn to follow the bend in the road, the steering wheel would not return to center on it’s own, as is normal. Instead it took a... Read more
Incident date: Jul 19, 2016
My car poses a safety hazard to me and any others who ride in the car with me, due to the defective Takata airbags that were placed in my vehicle under the Takata airbag recall. Without my consent or knowledge, Dominion Chrysler of Bedford, VA replaced both front Takata airbags (driver and passenger side) with 2 more defective Takata airbags! How is this legal or safe!? I only found out about t... Read more
Incident date: Jul 1, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that the driver's side rear seat belt was unable to extend to latch his child into the seat. The vehicle was taken to the dealer where it was diagnosed that the driver's side rear seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately ... Read more
Incident date: Jun 27, 2022
The contact owns a 2014 Chrysler 300C. The contact stated that while he was adjusting the brake pedal, the vehicle unintendedly accelerated. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 67,000.
Incident date: May 2, 2022
RearView Display not working
Incident date: Jun 29, 2022
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We ... Read more
Incident date: Jun 29, 2022
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We ... Read more
Incident date: Jun 29, 2022
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We ... Read more