Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Feb 28, 2022
Multiple times the engine power steering and brake assistance will go out without warning. This has happened at intersections and has also happened on an extremely busy highway where I was nearly hit multiple times. When this happens the car will not start up immediately. After waiting approximately 30 minutes the car will finally restart again. I have taken it to the dealership and they cannot re... Read more
Incident date: Mar 28, 2022
While reversing out of driveway with 4.3 deg. to 5.5 deg. down slope, car stopped with rear in street while displaying an apparent rear collision symbol. There was no cross traffic and a car parked along the curb on passenger side was not encroaching on driveway. Car then refused to move either further back to complete the street entry maneuver or forward to re-enter the driveway. Car was left i... Read more
Incident date: Mar 28, 2022
While reversing out of driveway with 4.3 deg. to 5.5 deg. down slope, car stopped with rear in street while displaying an apparent rear collision symbol. There was no cross traffic and a car parked along the curb on passenger side was not encroaching on driveway. Car then refused to move either further back to complete the street entry maneuver or forward to re-enter the driveway. Car was left i... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — UNKNOWN OR OTHER
Mar 28, 2022
Incident date: Mar 27, 2022
I’ve recently purchased this vehicle used, it had 117,000 miles when purchased. Twice in the month I have had it has it stalled out at high speeds on the interstate. Lost all power, no power steering, would not crank over. No warning lights of any potential issues prior to either instances. Not showing a check engine light after either. This could have been deadly for myself, my children. And an... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — SUSPENSION
Mar 27, 2022
Incident date: Mar 25, 2022
After Transmission failure 6 Months ago problems with Steering Vehicle, finally System locked up and unable to make a Left Turn.
CHRYSLER
TOWN AND COUNTRY
(2015) — STEERING
Mar 27, 2022
Incident date: Mar 25, 2022
After Transmission failure 6 Months ago problems with Steering Vehicle, finally System locked up and unable to make a Left Turn.
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Mar 27, 2022
Incident date: Mar 25, 2022
After Transmission failure 6 Months ago problems with Steering Vehicle, finally System locked up and unable to make a Left Turn.
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Mar 27, 2022
Incident date: Mar 25, 2022
AT A STOPLIGHT THE VEHICLE COMPLETELY QUITS .. TOTALLY ..PUT IN PARK RESTART OK. THE VEHICLES AIRBAG LIGHT ON THE CONTROL PANEL AT THE END OF THE "P R N D " COMES ON WITH AN ALARM. IT REQUIRES ALL ELECTRONICS IE CLOCK TO BE RESET. HAVE NOT EXPERIENCED AT ANY OTHER SPEED EXCEPT IDLE AT A STOP.
CHRYSLER
TOWN AND COUNTRY
(2016) — AIR BAGS
Mar 27, 2022
Incident date: Mar 25, 2022
AT A STOPLIGHT THE VEHICLE COMPLETELY QUITS .. TOTALLY ..PUT IN PARK RESTART OK. THE VEHICLES AIRBAG LIGHT ON THE CONTROL PANEL AT THE END OF THE "P R N D " COMES ON WITH AN ALARM. IT REQUIRES ALL ELECTRONICS IE CLOCK TO BE RESET. HAVE NOT EXPERIENCED AT ANY OTHER SPEED EXCEPT IDLE AT A STOP.
Incident date: Sep 25, 2021
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer ... Read more
Incident date: Sep 25, 2021
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer ... Read more
Incident date: Nov 13, 2021
In November 2021 the vehicle began by losing electrical power in the hybrid motor system. The "check engine light" (CEL) came on. Dealer attempted to fix it and "briefly" turned off the CEL. The CEL came back on a short time later. The car began "shuddering" when driving it. The cabin heater stopped working. Electric motor worked for a short time. Dealer diagnosed a "defective hybrid heater" ... Read more
Incident date: Mar 17, 2022
The vehicle is having an error and will not come out of park.
CHRYSLER
TOWN AND COUNTRY
(2015) — SEATS
Mar 23, 2022
Incident date: Feb 16, 2022
passenger side air activated head rest engaged with piston intact. plastic holding piece broke apart. now the headrest is apart and there is no head restraint on the passenger side this it is a health and safety issue.
Incident date: Jan 1, 2021
The contact owns a 2018 Chrysler 300. The contact stated that the door panels on all four doors had started to independently separate from the door frame. She also stated that the center console had also began to separate. In addition, various electrical failures would occur while driving including the backup camera. The contact's boyfriend had taken the vehicle to an unknown dealer and was inform... Read more
Incident date: Jan 1, 2021
The contact owns a 2018 Chrysler 300. The contact stated that the door panels on all four doors had started to independently separate from the door frame. She also stated that the center console had also began to separate. In addition, various electrical failures would occur while driving including the backup camera. The contact's boyfriend had taken the vehicle to an unknown dealer and was inform... Read more
Incident date: Jan 1, 2021
The contact owns a 2018 Chrysler 300. The contact stated that the door panels on all four doors had started to independently separate from the door frame. She also stated that the center console had also began to separate. In addition, various electrical failures would occur while driving including the backup camera. The contact's boyfriend had taken the vehicle to an unknown dealer and was inform... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) — TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Mar 23, 2022
Incident date: Mar 23, 2021
The contact owns a 2009 Chrysler Town and Country. The contact stated that the TPMS warning light was illuminated, indicating that both front driver's side tire and the front passenger's side tire were underinflated; however, upon taking the vehicle to an independent mechanic, the contact was informed that the tire pressure for both tires were correct. The contact stated that the failure had been ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Mar 22, 2022
Incident date: Mar 20, 2022
Both driver’s and passenger’s side sliding doors have failed automatic locking mechanisms. Sliding doors on both sides have locked and have been unable to open either manually or by using push-buttons in the vehicle or on the key fob. A technician told me this is caused by a failed actuator. I managed to get the doors open, but now they buzz when opening the doors and the locks don’t seem to... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Mar 22, 2022
Incident date: Mar 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Mar 22, 2022
Incident date: Mar 13, 2022
On March 13th, 2022, we were driving from Cincinnati, Ohio to Florida on vacation in our 2016 Chrysler Town & Country van. We got off the exit in Macon, Georgia to eat dinner and once we got off the exit, the car would barely move. We had the car towed to Five Star Dodge Chrysler Jeep in Macon. They said it was a transmission problem. They took the transmission apart and found that the transmissio... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — HYBRID PROPULSION SYSTEM
Mar 22, 2022
Incident date: Feb 22, 2022
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact called the local dealer and Jacksonville Chrysler Dodge Jeep Ram Arlington (9600 Atlantic Blvd, Jacksonville, FL 32225) and both confirmed that the part to do the recall repair was not y... Read more
Incident date: Mar 21, 2022
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — FUEL/PROPULSION SYSTEM
Mar 19, 2022
Incident date: Mar 19, 2022
It has been over a month now and Chrysler has not issued a fix for the latest recall to the PHEV propulsion system. The fact that it could catch fire at any time is concerning and it should be fixed quickly or the owners should be able to receive a loaner. This recall frightens the owners into not wanting to drive the vehicle. Not good.
CHRYSLER
TOWN AND COUNTRY
(2012) — POWER TRAIN
Mar 19, 2022
Incident date: Mar 3, 2022
FUEL PUMP RELAY STICKS AND CAUSES BATTERY TO GO DEAD. FILED COMPLAINT WITH CHRYSLER IN 2021. THEY EXPLAINED THERE IS AN ISSUE WITH THE TIPM IN MULTIPLE VEHICLES WITH THE SAME FUSE RELAY BOX WHICH COULD CATCH FIRE. MY 2012 WAS NOT INCLUDED BECAUSE NOT ENOUGH COMPLAINTS. DOES NOT MAKE SENSE. ORDERED CHRYSLERS RELAY BYPASS KIT FROM MULTIPLE OUTLETS INCLUDING OEM CHRYLER PARTS DEPARTMENTS ONLY TO GET ... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Mar 19, 2022
Incident date: Mar 3, 2022
FUEL PUMP RELAY STICKS AND CAUSES BATTERY TO GO DEAD. FILED COMPLAINT WITH CHRYSLER IN 2021. THEY EXPLAINED THERE IS AN ISSUE WITH THE TIPM IN MULTIPLE VEHICLES WITH THE SAME FUSE RELAY BOX WHICH COULD CATCH FIRE. MY 2012 WAS NOT INCLUDED BECAUSE NOT ENOUGH COMPLAINTS. DOES NOT MAKE SENSE. ORDERED CHRYSLERS RELAY BYPASS KIT FROM MULTIPLE OUTLETS INCLUDING OEM CHRYLER PARTS DEPARTMENTS ONLY TO GET ... Read more
Fire
Incident date: Mar 1, 2022
I have had my 2015 Chrysler 200 for about a year now and ever since I have had it. it has acted weird. Evetime I am driving down a hill at a slow pace, i loose power as if my car just switched to Neutral. It also jerks a lot when I am stopped on a hill going up and I start to go, then it will jerk like its delayed in the gears. I am very concerned for my safety. I have seen other recalls similar t... Read more
Incident date: Mar 1, 2022
I have had my 2015 Chrysler 200 for about a year now and ever since I have had it. it has acted weird. Evetime I am driving down a hill at a slow pace, i loose power as if my car just switched to Neutral. It also jerks a lot when I am stopped on a hill going up and I start to go, then it will jerk like its delayed in the gears. I am very concerned for my safety. I have seen other recalls similar t... Read more
Incident date: Mar 1, 2022
I have had my 2015 Chrysler 200 for about a year now and ever since I have had it. it has acted weird. Evetime I am driving down a hill at a slow pace, i loose power as if my car just switched to Neutral. It also jerks a lot when I am stopped on a hill going up and I start to go, then it will jerk like its delayed in the gears. I am very concerned for my safety. I have seen other recalls similar t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Mar 18, 2022
Incident date: Jan 15, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing up the driveway he noticed a loud noise. There was no warning light illuminated. The contact took the vehicle to the dealer to be diagnosed and was informed that the lower control arms needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V143000 (Suspension). Th... Read more
Incident date: Mar 1, 2022
I have to start my car and let it run for 20 minutes at least at a time to get the temperature gauge to have 4 or 5 notches, before I can take off or it will immediately die.. no matter the temperature outside I can't just ever get in it and go or it will just shut off. It's like I quit giving it the gas. It starts back up usually after 2 tries. It acts like I'm not giving it gas, just stops..
Incident date: Feb 24, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle was leaking oil. The contact took the vehicle to a certified mechanic who diagnosed that the oil filter housing was fractured and leaking. The oil filter needed to be replaced; however, the part was on back order and was not yet replaced. The manufacturer was not made aware of the failure. The approximate failure mileag... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Mar 17, 2022
Incident date: Mar 16, 2022
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 30 MPH, there was a hissing noise detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the oil pump and axle needed to be repaired. The manufacturer was notified, but no additional assistance was provided. The contact called the lo... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Mar 15, 2022
Incident date: Mar 15, 2022
Bad relay module: 1. Battery drained while parked in garage overnight, multiple occasions. 2. Fuel pump continued to run and make noise when the vehicle is shut off. 3. Chrysler dealer performed diagnosis and confirmed that the TIPM require replacement, replacement part will take additional two months to arrive. 4. Engine stalled while making low speed right turn at high traffic intersection and n... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — FUEL/PROPULSION SYSTEM
Mar 15, 2022
Incident date: Mar 15, 2022
Bad relay module: 1. Battery drained while parked in garage overnight, multiple occasions. 2. Fuel pump continued to run and make noise when the vehicle is shut off. 3. Chrysler dealer performed diagnosis and confirmed that the TIPM require replacement, replacement part will take additional two months to arrive. 4. Engine stalled while making low speed right turn at high traffic intersection and n... Read more
CHRYSLER
300
(2014) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Mar 15, 2022
Incident date: Mar 15, 2022
The contact owns a 2014 Chrysler 300. The contact stated that while the vehicle was at the dealer for an oil change, the dealer informed the contact that the catalytic converter needed to be replaced. Additionally, the vehicle made loud sounds while being driven. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Mar 15, 2022
Incident date: Mar 1, 2022
2016 Chrysler Town& Country 49,809 miles . Car made funny sound & engine light came on. It would not drive properly. Had towed to Dealership. Advised Transmission Pump Seized & needed complete transmission. Only 25,000 put on vehicle in 6 years since I purchased in 2016. Extended Warranty began a full year previous to purchase due to in service date. 5 yrs/60,000 power train warranty won’t cover... Read more
Incident date: Mar 11, 2022
The contact owned a 1999 Chrysler Concorde. The contact stated while in a parking lot as he placed the vehicle into Drive, the vehicle revved and accelerated, and the contact had not depressed the accelerator pedal. The contact stated no warning light was illuminated. The contact stated that the vehicle crossed the parking lot, jumped the curb and climbed a small hill and came safely to a stop. Th... Read more
Crash
1 injured
Incident date: Mar 11, 2022
The contact owned a 1999 Chrysler Concorde. The contact stated while in a parking lot as he placed the vehicle into Drive, the vehicle revved and accelerated, and the contact had not depressed the accelerator pedal. The contact stated no warning light was illuminated. The contact stated that the vehicle crossed the parking lot, jumped the curb and climbed a small hill and came safely to a stop. Th... Read more
Crash
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — HYBRID PROPULSION SYSTEM
Mar 15, 2022
Incident date: Mar 15, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. T... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STEERING
Mar 15, 2022
Incident date: Mar 14, 2022
My wife had just gotten on the interstate and had accelerated to ~75 mph. Then without warning, the steering system locked up making it hard to navigate. Both the gas pedal and breaking system went off line as well. Luckily, there wasn't any vehicles in the immediate vicinity. She was able to allow the vehicle to coast to a stop as she wrestled with the steering wheel to try and get the vehicl... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Mar 15, 2022
Incident date: Mar 14, 2022
My wife had just gotten on the interstate and had accelerated to ~75 mph. Then without warning, the steering system locked up making it hard to navigate. Both the gas pedal and breaking system went off line as well. Luckily, there wasn't any vehicles in the immediate vicinity. She was able to allow the vehicle to coast to a stop as she wrestled with the steering wheel to try and get the vehicl... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — SERVICE BRAKES
Mar 15, 2022
Incident date: Mar 14, 2022
My wife had just gotten on the interstate and had accelerated to ~75 mph. Then without warning, the steering system locked up making it hard to navigate. Both the gas pedal and breaking system went off line as well. Luckily, there wasn't any vehicles in the immediate vicinity. She was able to allow the vehicle to coast to a stop as she wrestled with the steering wheel to try and get the vehicl... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Mar 14, 2022
Incident date: Mar 14, 2022
The transaxle oil pump experienced a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. I was driving down the road when my car started experiencing issues. I was fortunate to not be in an accident as my ability to speed up or slow down the car did not function properly. There is a safety recall for this issue but my car is just slightly outside of the manufacture... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — HYBRID PROPULSION SYSTEM
Mar 14, 2022
Incident date: Feb 28, 2022
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded... Read more
Incident date: Feb 23, 2022
THE RADIO THAT CONTROLS THE AIR AND HEAT CALLS FOR HELP 911 AND BACKS UP CAMERAL NAVIGATOR TO PLACE GO IN AND OUT IT HAS A VERY BAD ELECTRICAL PROBLEM THAT SHUT THE CAR DOWN. IT ALSO CALLS 911 SERVER TIMES.
Incident date: Feb 23, 2022
THE RADIO THAT CONTROLS THE AIR AND HEAT CALLS FOR HELP 911 AND BACKS UP CAMERAL NAVIGATOR TO PLACE GO IN AND OUT IT HAS A VERY BAD ELECTRICAL PROBLEM THAT SHUT THE CAR DOWN. IT ALSO CALLS 911 SERVER TIMES.
Incident date: Feb 23, 2022
THE RADIO THAT CONTROLS THE AIR AND HEAT CALLS FOR HELP 911 AND BACKS UP CAMERAL NAVIGATOR TO PLACE GO IN AND OUT IT HAS A VERY BAD ELECTRICAL PROBLEM THAT SHUT THE CAR DOWN. IT ALSO CALLS 911 SERVER TIMES.
CHRYSLER
TOWN AND COUNTRY
(2013) — STRUCTURE:BODY
Mar 12, 2022
Incident date: Mar 11, 2022
Used key fob to open rear liftgate in order to put packages in , liftgate opened like normal I bent in to place packages inside and the liftgate came backdown and hit my head and then went back up a few inches and came back down again hitting my head again before I had a chance to move out of the way. I had to go to the hospital, I had head and neck pain ,to get checked out and was told I wad whip... Read more
1 injured
Incident date: Mar 11, 2022
When car is shut off, there is a mechanical/thrumming/grinding sound that you can hear coming from the center of center console, quite possibly carried through the vents. Very rhythmic, but sometimes not, can go on for several minutes, sounds like it could be an opening and shutting of a fresh air vent, does not sound good, like it could be overheating a small electrical motor that could overheat ... Read more