Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jul 7, 2020
Vehicle shifts really hard. It did on date listed but has ever since. The dealership identified problem and ordered parts but never called back when parts were ordered and is now past warranty to get it fixed.
Incident date: Apr 22, 2022
14 mph, the engine revved and the vehicle jerked. The contact stated that he slammed on the brake pedal to prevent a collision. There were no warning lights illuminated. The vehicle was taken to the dealer on two separate occasions. The dealer informed the contact that they could not duplicate the failure. The vehicle was not repaired and remained at the dealer. The contact stated that upon invest... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Apr 25, 2022
Incident date: Apr 25, 2022
On several occasions, I was driving, and my van turned off. I revived no warning and no check engine light. I was able to put on my emergency signal and pull over. It took several tries to turn back on. It was scary and I feel unsafe driving my van with children now.
Incident date: Apr 4, 2022
Red turtle icon appears on dash with message “Vehicle Speed may be Reduced” repeatedly. Check engine light has come on after about the tenth time seeing the red turtle appear then go away. Vehicle has has not lost any ability to drive normally once engine light came on. A week after engine light appeared the red turtle still coming on and off and vehicle will lose power when turtle icon is on.... Read more
Incident date: Apr 4, 2022
Red turtle icon appears on dash with message “Vehicle Speed may be Reduced” repeatedly. Check engine light has come on after about the tenth time seeing the red turtle appear then go away. Vehicle has has not lost any ability to drive normally once engine light came on. A week after engine light appeared the red turtle still coming on and off and vehicle will lose power when turtle icon is on.... Read more
Incident date: Apr 4, 2022
Red turtle icon appears on dash with message “Vehicle Speed may be Reduced” repeatedly. Check engine light has come on after about the tenth time seeing the red turtle appear then go away. Vehicle has has not lost any ability to drive normally once engine light came on. A week after engine light appeared the red turtle still coming on and off and vehicle will lose power when turtle icon is on.... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Apr 24, 2022
Incident date: Jan 1, 2022
My vehicle will shut down randomly. If I am driving down the highway ot will turn off. If I am at a stoplight it will turn off. It seems this might be in the ignition switch. Sometimes it will start back up with no problem, and other times it will start and turn off immediately. When this happens I lose my breaks due to the van shutting down. If scares me when I have to cross multiple lan... Read more
Incident date: Apr 24, 2022
I was driving to Florida, NY and suddenly had no BRAKES. This is 3rd time. The vehicle only has 74,000 miles on it. I HAVE PUT A MULTITUDE OF COMPLAINTS REGARDING THIS VEHICLE. I HAVE SUBMITTED AT LEAST 20 RECEIPTS FOR NOW 3X NO BRAKES. FUEL RAIL LEAK. UNFIXABLE. NO PARTS IN U.S. AND CANADA DUE TO PART RECALL THE YEAR I BAUGHT VEHICLE. MANUFACTURER, ILLEGALLY CANCELLED WARRANTY WITHOUT TELLIN... Read more
Incident date: Apr 24, 2022
I was driving to Florida, NY and suddenly had no BRAKES. This is 3rd time. The vehicle only has 74,000 miles on it. I HAVE PUT A MULTITUDE OF COMPLAINTS REGARDING THIS VEHICLE. I HAVE SUBMITTED AT LEAST 20 RECEIPTS FOR NOW 3X NO BRAKES. FUEL RAIL LEAK. UNFIXABLE. NO PARTS IN U.S. AND CANADA DUE TO PART RECALL THE YEAR I BAUGHT VEHICLE. MANUFACTURER, ILLEGALLY CANCELLED WARRANTY WITHOUT TELLIN... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Apr 23, 2022
Incident date: Apr 9, 2022
WELL THE PASSENGER SLIDING DOOR HASN'T LOCKED SINCE I CAN'T REMEMBER, BUT THAT ISN'T MY MAIN COMPLAINT, M Y TRANSMISSION WENT OUT ALONG WITH POSSIBLE FUEL PUMP ISSUES ETC. THIS HAPPENED WHILE ENROUTE TO MEET MY DAD AND BROTHERS FOR LUNCH ON A SATURDAY AFTERNOON, I HAD MY 3 CHILDREN WITH ME ASWELL..... IT WAS A LITTLE SCARY AND I WAS ABLE TO PULL OFF THEBUSY HIGHWAY AND INTO A CHURCH PARKING LOT. W... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Apr 23, 2022
Incident date: Apr 9, 2022
WELL THE PASSENGER SLIDING DOOR HASN'T LOCKED SINCE I CAN'T REMEMBER, BUT THAT ISN'T MY MAIN COMPLAINT, M Y TRANSMISSION WENT OUT ALONG WITH POSSIBLE FUEL PUMP ISSUES ETC. THIS HAPPENED WHILE ENROUTE TO MEET MY DAD AND BROTHERS FOR LUNCH ON A SATURDAY AFTERNOON, I HAD MY 3 CHILDREN WITH ME ASWELL..... IT WAS A LITTLE SCARY AND I WAS ABLE TO PULL OFF THEBUSY HIGHWAY AND INTO A CHURCH PARKING LOT. W... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Apr 23, 2022
Incident date: Apr 9, 2022
WELL THE PASSENGER SLIDING DOOR HASN'T LOCKED SINCE I CAN'T REMEMBER, BUT THAT ISN'T MY MAIN COMPLAINT, M Y TRANSMISSION WENT OUT ALONG WITH POSSIBLE FUEL PUMP ISSUES ETC. THIS HAPPENED WHILE ENROUTE TO MEET MY DAD AND BROTHERS FOR LUNCH ON A SATURDAY AFTERNOON, I HAD MY 3 CHILDREN WITH ME ASWELL..... IT WAS A LITTLE SCARY AND I WAS ABLE TO PULL OFF THEBUSY HIGHWAY AND INTO A CHURCH PARKING LOT. W... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — FUEL/PROPULSION SYSTEM
Apr 23, 2022
Incident date: Apr 1, 2022
The External Fuel Pump Relay has failed causing stalling conditions while driving and starting problems. Along with that, it has drained the battery due to not turning the fuel pump off after the car is turn off. The part was recalled on the Jeep and Durango models with the same 3.6L engine. There have been many reports of this online with Town and Country and Dodge Caravan models with the 3.6L an... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ENGINE
Apr 23, 2022
Incident date: Apr 1, 2022
The External Fuel Pump Relay has failed causing stalling conditions while driving and starting problems. Along with that, it has drained the battery due to not turning the fuel pump off after the car is turn off. The part was recalled on the Jeep and Durango models with the same 3.6L engine. There have been many reports of this online with Town and Country and Dodge Caravan models with the 3.6L an... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Apr 23, 2022
Incident date: Apr 1, 2022
The External Fuel Pump Relay has failed causing stalling conditions while driving and starting problems. Along with that, it has drained the battery due to not turning the fuel pump off after the car is turn off. The part was recalled on the Jeep and Durango models with the same 3.6L engine. There have been many reports of this online with Town and Country and Dodge Caravan models with the 3.6L an... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — UNKNOWN OR OTHER
Apr 22, 2022
Incident date: Feb 11, 2022
My van has been recalled due to fire potential. Chrysler has no repair and advises not to charge the van or park it near people or property due to the danger it poses even in the OFF position. It is not safe even parked. We have stopped driving it and Chrysler is not offering a reasonable and timely fix to my situation. I believe 27,000 similar vans are affected jeopardizing the safety of many peo... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — POWER TRAIN
Apr 22, 2022
Incident date: Mar 22, 2021
While driving 70MPH on the freeway the power to the engine failed. The dash showed a power error, telling me to plug the vehicle in. After coasting to the shoulder, the power to the car would not turn off, nor would the engine turn back on. I sat on the shoulder of the I-15 Freeway in Rancho Bernardo, CA for 45 minutes until a tow truck could come and tow the car to the dealership where it was pur... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ENGINE
Apr 22, 2022
Incident date: Mar 22, 2021
While driving 70MPH on the freeway the power to the engine failed. The dash showed a power error, telling me to plug the vehicle in. After coasting to the shoulder, the power to the car would not turn off, nor would the engine turn back on. I sat on the shoulder of the I-15 Freeway in Rancho Bernardo, CA for 45 minutes until a tow truck could come and tow the car to the dealership where it was pur... Read more
Incident date: Feb 5, 2022
The contact owns a 2015 Chrysler 200. The contact stated while driving at various speeds, the vehicle would hesitate for five to 10 seconds before accelerating. The contact stated no warning light was illuminated. Additionally, the contact stated that the engine would start shaking as if it was loose from the motor mounts, causing the entire vehicle to shake. The contact stated no warning light wa... Read more
Incident date: Feb 5, 2022
The contact owns a 2015 Chrysler 200. The contact stated while driving at various speeds, the vehicle would hesitate for five to 10 seconds before accelerating. The contact stated no warning light was illuminated. Additionally, the contact stated that the engine would start shaking as if it was loose from the motor mounts, causing the entire vehicle to shake. The contact stated no warning light wa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — POWER TRAIN
Apr 21, 2022
Incident date: Apr 19, 2022
Power to engine was lost while driving 75 miles per hour down the freeway in the HOV Express lane. There was no shoulder to pull over onto safely. This is the second time this has occurred. First incident was March 2021. Power to engine cut while driving on freeway 75 MPH. Car was towed to Bob Baker Chrysler. Dealer was unable to recreate the problem or diagnose after 7 days. Issues occurred again... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ENGINE
Apr 21, 2022
Incident date: Apr 19, 2022
Power to engine was lost while driving 75 miles per hour down the freeway in the HOV Express lane. There was no shoulder to pull over onto safely. This is the second time this has occurred. First incident was March 2021. Power to engine cut while driving on freeway 75 MPH. Car was towed to Bob Baker Chrysler. Dealer was unable to recreate the problem or diagnose after 7 days. Issues occurred again... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS
Apr 21, 2022
Incident date: Apr 20, 2022
The contact owns a 2011 Chrysler Town and Country. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The contact parked on the side of the road to check the engine oil, but no failure was found. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the converter c... Read more
Incident date: Apr 20, 2022
The battery constantly dies. If we go 1 day without driving, we have to jump it. The screen will malfunction and black out. The sliding doors will not close requiring us to close them several times before they actually close properly. We’ve had issues with the emergency brake automatically engaging after some of the battery issues as well without indicating the parking brake is on. We’ve... Read more
Incident date: Apr 20, 2022
The battery constantly dies. If we go 1 day without driving, we have to jump it. The screen will malfunction and black out. The sliding doors will not close requiring us to close them several times before they actually close properly. We’ve had issues with the emergency brake automatically engaging after some of the battery issues as well without indicating the parking brake is on. We’ve... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Apr 20, 2022
Incident date: Mar 5, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Apr 20, 2022
Incident date: Feb 14, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer was also notified of the issue and provided two temporary resolutions that di... Read more
CHRYSLER
TOWN AND COUNTRY
(2005) — ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR
Apr 19, 2022
Incident date: May 4, 2019
The contact owned a 2005 Chrysler Town & Country. While driving on a country road when a truck turned in the front on the contact. The motor came through the firewall crushing his legs and trapping the contact in the vehicle. The neighbor came and pulled the contact out of the vehicle. The contact sustained blood clots in one leg and pinched nerves. The ambulance came and rushed the contact to the... Read more
Crash
Fire
1 injured
Incident date: Apr 19, 2022
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Apr 19, 2022
Incident date: Apr 19, 2022
Vehicle shuts off during travel. Randomly happens. Mechanics says there is no know issues.
CHRYSLER
TOWN AND COUNTRY
(2013) — ENGINE
Apr 19, 2022
Incident date: Apr 19, 2022
Vehicle shuts off during travel. Randomly happens. Mechanics says there is no know issues.
Incident date: Apr 13, 2022
I have a 2017 Chrysler Pacifica. There have been multiple instances recently where my car has stalled and lost power while on the road. There was a recall on it (U01) in 2018, for the powertrain control module because it was stalling and losing power. I completed the recall and did not experience issues again until the last month or so. I had taken my car in for service because it kept lurchin... Read more
Incident date: Jun 9, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: Jun 9, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — SEATS
Apr 16, 2022
Incident date: Apr 16, 2022
My son was seated in the front passenger seat on his phone. The car was parked and not on. He was waiti for for me to get in. In his words the "head rest shot out" at him. Sure enough when I entered the van the head rest was deployed. I asked him if he sat down roo hard, was jumping around, anything that the van could have confused as a Collison. He said no, he was sitting like normal waitin... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — AIR BAGS
Apr 16, 2022
Incident date: Apr 16, 2022
My son was seated in the front passenger seat on his phone. The car was parked and not on. He was waiti for for me to get in. In his words the "head rest shot out" at him. Sure enough when I entered the van the head rest was deployed. I asked him if he sat down roo hard, was jumping around, anything that the van could have confused as a Collison. He said no, he was sitting like normal waitin... Read more
Incident date: Apr 9, 2022
Car will unexpectedly send a message on the dash that says to "Stop Safely Vehicle Will Shut Off Soon". This will be followed by a complete shut down of the vehicle with no electric power to accessories, the engine, brakes, lights, etc. This can happen while underway at any speed and it will render the vehicle totally uncontrollable and risk injury to vehicle occupants and other vehicles and ped... Read more
Incident date: Apr 9, 2022
Car will unexpectedly send a message on the dash that says to "Stop Safely Vehicle Will Shut Off Soon". This will be followed by a complete shut down of the vehicle with no electric power to accessories, the engine, brakes, lights, etc. This can happen while underway at any speed and it will render the vehicle totally uncontrollable and risk injury to vehicle occupants and other vehicles and ped... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Apr 16, 2022
Incident date: Mar 27, 2022
Driving at 30 mph with no issue stopped at a four-way crossing. As we were starting to move across intersection the van shifted then completely lost all forward motion with no warning like it was stuck in neutral. No warning lights came on until after power train lost all power. No accident occurred but lost all forward motion. Mechanic shop says powertrain will have to be replaced. Dealership ne... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Apr 14, 2022
Incident date: Feb 14, 2022
The contact owns a 2018 Chrysler Pacifica Limited. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issu... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Apr 14, 2022
Incident date: Apr 13, 2022
Win module. Engine cuts off while driving no warning. Almost caused vehicle crash loss of power steering and total engine power
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Apr 14, 2022
Incident date: Apr 13, 2022
Win module. Engine cuts off while driving no warning. Almost caused vehicle crash loss of power steering and total engine power
Incident date: Apr 11, 2022
The contact owns a 2021 Chrysler Pacifica. The contact stated while driving approximately 75 MPH, the vehicle started to stall. The accelerator pedal was depressed but failed to respond. The contact stated that the brake pedal was shaking while depressed. The check engine warning light and the warning "Service Charging Systems" and "Shift to Park to Start" was illuminated. Additionally, the contac... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Apr 13, 2022
Incident date: Feb 28, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The c... Read more
Incident date: Apr 9, 2022
Driving from PA to GA when after 775+ miles, and twenty five minutes from our destination we received an message indicating to pull over safety as the vehicle was coming to a stop. Three kids in car seats stuck on the highway waiting for a tow is not comforting. The car dealership plugged the vehicle into a charger and they indicated everything appeared fine. On the next leg of our journey driv... Read more
Incident date: Apr 9, 2022
Driving from PA to GA when after 775+ miles, and twenty five minutes from our destination we received an message indicating to pull over safety as the vehicle was coming to a stop. Three kids in car seats stuck on the highway waiting for a tow is not comforting. The car dealership plugged the vehicle into a charger and they indicated everything appeared fine. On the next leg of our journey driv... Read more
Incident date: Apr 9, 2022
Driving from PA to GA when after 775+ miles, and twenty five minutes from our destination we received an message indicating to pull over safety as the vehicle was coming to a stop. Three kids in car seats stuck on the highway waiting for a tow is not comforting. The car dealership plugged the vehicle into a charger and they indicated everything appeared fine. On the next leg of our journey driv... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Apr 12, 2022
Incident date: Apr 12, 2022
On 4/12/2022, I attempted to open the drivers side sliding door on our 2106 Chrysler Town & Country. The door did not unlock when using the key fob or when using the unlock button on the drivers side door. I also tried manually unlocking the door but it would not unlock. Now the door is stuck in a locked state and will not open. I was unable to open the door to put my child into their car seat and... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Apr 12, 2022
Incident date: Apr 12, 2022
On 4/12/2022, I attempted to open the drivers side sliding door on our 2106 Chrysler Town & Country. The door did not unlock when using the key fob or when using the unlock button on the drivers side door. I also tried manually unlocking the door but it would not unlock. Now the door is stuck in a locked state and will not open. I was unable to open the door to put my child into their car seat and... Read more
Incident date: Mar 1, 2022
The contact owns a 2015 Chrysler 200. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator with the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where the vehicle was diagnosed with a defective power steering system. Neither the dealer nor the manufacturer was notified of t... Read more