Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 16, 2022
The vehicle loses power while driving. I have to pull over shut it off and turn it back on. Most of the time it happens when I'm driving 75 mph. The service charging indicator pops up while also telling me to shift the car to park. Dealership diagnosed it to being a transmission issue. Drive motor A is failing in the transmission and is causing it to over heat. Which causes it to shut down. ... Read more
Incident date: Jun 16, 2022
The vehicle loses power while driving. I have to pull over shut it off and turn it back on. Most of the time it happens when I'm driving 75 mph. The service charging indicator pops up while also telling me to shift the car to park. Dealership diagnosed it to being a transmission issue. Drive motor A is failing in the transmission and is causing it to over heat. Which causes it to shut down. ... Read more
Incident date: Jun 16, 2022
The vehicle loses power while driving. I have to pull over shut it off and turn it back on. Most of the time it happens when I'm driving 75 mph. The service charging indicator pops up while also telling me to shift the car to park. Dealership diagnosed it to being a transmission issue. Drive motor A is failing in the transmission and is causing it to over heat. Which causes it to shut down. ... Read more
Incident date: Jul 1, 2022
Occurred at 1000,1500,and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and R just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.
Incident date: Jul 1, 2022
Occurred at 1000,1500,and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and R just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.
Incident date: Jul 1, 2022
Occurred at 1000,1500,and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and R just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.
Incident date: Jul 29, 2019
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving from a complete stop, the accelerator pedal was depressed; however, the vehicle hesitated to respond and then surged forward. There was no warning light illuminated. The contact was able to continue driving however, the failure reoccurred several times while driving. The vehicle was taken to the dealer three times where an... Read more
Incident date: Jul 26, 2022
car stalled at high speed in HOV fast track in rush hour traffic - terrifying! was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 miles and under warranty.
Incident date: Jul 26, 2022
car stalled at high speed in HOV fast track in rush hour traffic - terrifying! was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 miles and under warranty.
Incident date: Jul 26, 2022
car stalled at high speed in HOV fast track in rush hour traffic - terrifying! was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 miles and under warranty.
Incident date: Mar 4, 2022
Vehicle stalled on the interstate multiple times, dashboard shows service charging system. Had to coast to the side of the road each time. Sometimes the vehicle would restart immediately, other times it would need to sit before restarting. I was able to recreate the stalling issue by idling the van in my driveway by opening the hood to force the ice to run. The engine would stop and the same fa... Read more
Incident date: Nov 1, 2021
My transmission jerks when shifting to first gear and sometimes when I'm going slow it feels like it is not getting gas and won't go then it will kick in and take off with acceleration that is more then it should be. The garage reset it back to manufacturer settings, but it only lasted a couple of months and it is doing it again. I'm afraid it will cause an accident.
Incident date: Jul 8, 2022
Driving on highway and experienced total loss of power. Coasted to side of road. Unable to "restart". Error displayed "Service Charging System" Dealership ran software updates to remedy issue. One week later same issue. Driving on highway and total loss of power., same error message. Towed to another dealership. Diagnosed as dead 12v battery, but I doubt this diagnosis. Battery was not d... Read more
Incident date: Jul 8, 2022
Driving on highway and experienced total loss of power. Coasted to side of road. Unable to "restart". Error displayed "Service Charging System" Dealership ran software updates to remedy issue. One week later same issue. Driving on highway and total loss of power., same error message. Towed to another dealership. Diagnosed as dead 12v battery, but I doubt this diagnosis. Battery was not d... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jul 28, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet availa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Jul 28, 2022
Incident date: Jul 1, 2021
While traveling at 75+ mph on a multi-lane highway the vehicle shut off displaying warnings "Shift to P to Start" "Service Charging System" "Sliding Door Open" "Forward Collision Warning Unavailable" and large red turtle icons. With the van shut off the only option available was to coast to side of the road/shoulder while trying to avoid other high speed vehicles and while the other vehicles atte... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - POWER TRAIN
Jul 28, 2022
Incident date: Jul 1, 2021
While traveling at 75+ mph on a multi-lane highway the vehicle shut off displaying warnings "Shift to P to Start" "Service Charging System" "Sliding Door Open" "Forward Collision Warning Unavailable" and large red turtle icons. With the van shut off the only option available was to coast to side of the road/shoulder while trying to avoid other high speed vehicles and while the other vehicles atte... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE
Jul 28, 2022
Incident date: Jul 1, 2021
While traveling at 75+ mph on a multi-lane highway the vehicle shut off displaying warnings "Shift to P to Start" "Service Charging System" "Sliding Door Open" "Forward Collision Warning Unavailable" and large red turtle icons. With the van shut off the only option available was to coast to side of the road/shoulder while trying to avoid other high speed vehicles and while the other vehicles atte... Read more
Incident date: Jul 21, 2022
While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel. At the time the warning appeared, the vehicle was in battery powered mode. At the same time the warning showed, the electric motor stopped providing power. The vehicle did not transition to hybrid mode (gas powered), and depressing the accelera... Read more
Incident date: Jul 21, 2022
While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel. At the time the warning appeared, the vehicle was in battery powered mode. At the same time the warning showed, the electric motor stopped providing power. The vehicle did not transition to hybrid mode (gas powered), and depressing the accelera... Read more
Incident date: Jul 21, 2022
While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel. At the time the warning appeared, the vehicle was in battery powered mode. At the same time the warning showed, the electric motor stopped providing power. The vehicle did not transition to hybrid mode (gas powered), and depressing the accelera... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Jul 27, 2022
Incident date: Jul 27, 2022
Passenger side door will not always close electronically. It keeps trying to close and cycle. Dash shows its open and comes on sometimes when you hit a bump. A chatline i got on has dozens of complaints.
Incident date: Jul 24, 2022
When the fuel tank is topped off the vehicle stalls 2-6 times until the excess fuel is burned off. This has happened on the road, in parking lots, intersections, etc. It causes total loss of power & power steering. Additionally, I usually have to shift to Park, Neutral, Reverse, Drive, Reverse, and then drive again in order to get the transmission to lock back in forward gearing. Causing me to... Read more
Incident date: Jul 24, 2022
When the fuel tank is topped off the vehicle stalls 2-6 times until the excess fuel is burned off. This has happened on the road, in parking lots, intersections, etc. It causes total loss of power & power steering. Additionally, I usually have to shift to Park, Neutral, Reverse, Drive, Reverse, and then drive again in order to get the transmission to lock back in forward gearing. Causing me to... Read more
Incident date: Jul 24, 2022
When the fuel tank is topped off the vehicle stalls 2-6 times until the excess fuel is burned off. This has happened on the road, in parking lots, intersections, etc. It causes total loss of power & power steering. Additionally, I usually have to shift to Park, Neutral, Reverse, Drive, Reverse, and then drive again in order to get the transmission to lock back in forward gearing. Causing me to... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - HYBRID PROPULSION SYSTEM
Jul 27, 2022
Incident date: Jul 27, 2022
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ... Read more
Incident date: Apr 30, 2022
Driving on the interstate at 70-75 mph and lost all forward drive. Car said service charging system and would not recover. Got towed to dealer and troubleshot and replaced the transmission
Incident date: Apr 30, 2022
Driving on the interstate at 70-75 mph and lost all forward drive. Car said service charging system and would not recover. Got towed to dealer and troubleshot and replaced the transmission
Incident date: Apr 30, 2022
Driving on the interstate at 70-75 mph and lost all forward drive. Car said service charging system and would not recover. Got towed to dealer and troubleshot and replaced the transmission
Incident date: Apr 6, 2022
The contact owns a 2018 Chrysler 300. The contact stated while driving 35 MPH, she noticed that the Navigation System had become inoperable. Additionally, the radio would operate independently and also calls were made without driver input. The vehicle was taken to the dealer and the contact was informed that the vehicle was not under recall for the failure. The contact was informed that the vehicl... Read more
Incident date: May 27, 2022
Lights keep popping up on the dash but disappear. No one can figure out why the car pretty much shuts down when you take go to accelerate it shudders extremely hard and doesn’t go.
Incident date: May 27, 2022
Lights keep popping up on the dash but disappear. No one can figure out why the car pretty much shuts down when you take go to accelerate it shudders extremely hard and doesn’t go.
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Jul 26, 2022
Incident date: Jul 20, 2022
The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at various speeds, a whining sound came from the transmission. Additionally, while depressing the accelerator pedal, the RPM would increase however, the vehicle would not respond as intended. The vehicle was taken to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replac... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ENGINE
Jul 26, 2022
Incident date: May 6, 2022
My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of the vehicle underbody with the ignition in the "OFF" mode. Safety Risk A vehicle fire can result in ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Jul 26, 2022
Incident date: May 6, 2022
My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of the vehicle underbody with the ignition in the "OFF" mode. Safety Risk A vehicle fire can result in ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Jul 25, 2022
Incident date: Feb 15, 2022
My vehicle has had an open recall since February for a fire risk with the battery. It is now late July, and there is still no remedy available. The only recommendation is to park the vehicle outside and refrain from recharging it. That recommendation is understandable over the short term, but the recall has now been open for too long, and there has been no communication, update, or most importa... Read more
Incident date: Jul 24, 2022
The air bag light comes on n off with a passenger in the seat and also the shifter sometimes doesn’t shift into gear I have to unplug battery for 10 minutes to reset system that comes to the electrical situation
Incident date: Jul 24, 2022
The air bag light comes on n off with a passenger in the seat and also the shifter sometimes doesn’t shift into gear I have to unplug battery for 10 minutes to reset system that comes to the electrical situation
Incident date: Jul 24, 2022
The air bag light comes on n off with a passenger in the seat and also the shifter sometimes doesn’t shift into gear I have to unplug battery for 10 minutes to reset system that comes to the electrical situation
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Jul 22, 2022
Incident date: Feb 11, 2022
Received notice about the Z11 recall for potential fire risk earlier this year. It's been over 5 months since the initial recall notice, and Chrysler/Stellantis has not issued any further communication. Vehicle cannot be operated as intended without a solution from the manufacturer. We've waited well-past a reasonable amount of time for some kind of update on a potential fix, and have yet to recei... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - WHEELS
Jul 22, 2022
Incident date: Jul 1, 2022
One or more low tire pressure sensors on my vehicle is faulty and causing the light on my dash to be illuminated although my tires are not low. I was told by my mechanic that there is a recall for this issue on 2014 Town and Country vans (which is what I have), although apparently my VIN is not included in the recall. Perhaps it should be? It will be causing the same safety issues for me as other... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jul 22, 2022
Incident date: Feb 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. Th... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jul 22, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet availa... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - Other/I am not sure
Jul 21, 2022
Incident date: Jul 16, 2022
I had bought 2 graco nautilus snuglock 3-in-1 harness booster and I have used only one and had one in another car for my parents and the one I was using I had bought in Feb of this year and I went to take it out of the car to clean it and when I took the headrest off the Styrofoam also came off. I have contacted graco and they said it's ok to use but for me I feel it's unsafe as my child has autis... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - Insert, Padding
Jul 21, 2022
Incident date: Jul 16, 2022
I had bought 2 graco nautilus snuglock 3-in-1 harness booster and I have used only one and had one in another car for my parents and the one I was using I had bought in Feb of this year and I went to take it out of the car to clean it and when I took the headrest off the Styrofoam also came off. I have contacted graco and they said it's ok to use but for me I feel it's unsafe as my child has autis... Read more
Incident date: Jul 21, 2022
Passengers headrest exploded spontaneously. I noticed this morning leaving my house heading to work as I was driving down my street a rattling noise and looked over to see the head rest had ejected! Thankfully I didn't have any passenger's in my car! I have no warning lamps other than low tire notification that refuses to go away after taking my car several times to make sure the tires are properl... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM:IGNITION
Jul 21, 2022
Incident date: Jul 7, 2022
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the failure occurred mostly while driving over bumps on the road surface. Additionally, on several occasions the vehicle would not immediately start up. The cause of the failure was not yet determined. The local dealer and manufac... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Jul 21, 2022
Incident date: Jul 7, 2022
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the failure occurred mostly while driving over bumps on the road surface. Additionally, on several occasions the vehicle would not immediately start up. The cause of the failure was not yet determined. The local dealer and manufac... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Jul 21, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet availa... Read more
Incident date: Jul 20, 2022
Service Charging Error flashed on instrument panel Power cut and car had no power Unable to restart for 5-10 minutes Power comes back on with check engine light Power cut on the freeway. SUPER dangerous.