Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Aug 3, 2022
Vehicle stalls out in motion at intersection. Loss of all electrical power. Vehicle comes back on after restarting in a intersection.
Incident date: Aug 3, 2022
We bought this car used and were unaware of any issues and it didn't show up until we'd had it for almost 3 months. When driving between 15 and 18 mph the car suddenly jerks/jumps while driving sometimes it happens more sometimes less It's random but it seems to happen when coming from a stop and trying to shift to a higher gear. No lights go on doesn't say anything's wrong with the engine It's j... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SEATS
Aug 3, 2022
Incident date: Aug 2, 2022
I was just driving down the road and noticed my headset was pushing out toward my head. Upon inspection, it had been deployed but there was no accident that caused it. It is now pressing against my head all the time while I am driving and cannot be pushed back to normal position. Many news reports on this happening in all US cities: https://abc11.com/headrest-deploy-malfunction-safety-troubleshoot... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - UNKNOWN OR OTHER
Aug 3, 2022
Incident date: Feb 18, 2022
Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Aug 3, 2022
Incident date: Feb 18, 2022
Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Aug 3, 2022
Incident date: Feb 18, 2022
Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!
Incident date: Aug 3, 2022
While trying to accelerate after stopping at a red light, engine turned off and a warning message appeared on dashboard saying go to park. Car only re-started after several attempts.
Incident date: Aug 3, 2022
While trying to accelerate after stopping at a red light, engine turned off and a warning message appeared on dashboard saying go to park. Car only re-started after several attempts.
Incident date: Aug 3, 2022
While trying to accelerate after stopping at a red light, engine turned off and a warning message appeared on dashboard saying go to park. Car only re-started after several attempts.
Incident date: Aug 3, 2022
The car shudders when accelerating. The car jerks when making sharp turns in parking lots at low speeds. The car steering sticks when turning on windy roads I have to manually turn the wheel back to compensate and it is very jerky and dangerous.
Incident date: Aug 3, 2022
The car shudders when accelerating. The car jerks when making sharp turns in parking lots at low speeds. The car steering sticks when turning on windy roads I have to manually turn the wheel back to compensate and it is very jerky and dangerous.
Incident date: Aug 2, 2022
While driving in the freeway this morning the check engine light and service charging system came on. Shortly thereafter the car lost all power and I was able to coast to a stop on the shoulder of the freeway. Fortunately I was in the carpool lane and near the shoulder and would not have been able to get over otherwise putting myself and others in a very dangerous situation on the freeway. Once s... Read more
Incident date: Aug 2, 2022
While driving in the freeway this morning the check engine light and service charging system came on. Shortly thereafter the car lost all power and I was able to coast to a stop on the shoulder of the freeway. Fortunately I was in the carpool lane and near the shoulder and would not have been able to get over otherwise putting myself and others in a very dangerous situation on the freeway. Once s... Read more
Incident date: Aug 2, 2022
While driving in the freeway this morning the check engine light and service charging system came on. Shortly thereafter the car lost all power and I was able to coast to a stop on the shoulder of the freeway. Fortunately I was in the carpool lane and near the shoulder and would not have been able to get over otherwise putting myself and others in a very dangerous situation on the freeway. Once s... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - ENGINE
Aug 2, 2022
Incident date: Jul 20, 2022
I was leaving my place of residence and was navigating a 90 degree left hand turn while in drive at approximately 10mph. As I began to attempt to straighten the wheel and accelerate out of the turn I realized I had no steering and the car wouldn't accelerate. The engine had stalled and the steering wheel was locked while turned to the left. No warning lights or messages were present even after I s... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - STEERING
Aug 2, 2022
Incident date: Jul 20, 2022
I was leaving my place of residence and was navigating a 90 degree left hand turn while in drive at approximately 10mph. As I began to attempt to straighten the wheel and accelerate out of the turn I realized I had no steering and the car wouldn't accelerate. The engine had stalled and the steering wheel was locked while turned to the left. No warning lights or messages were present even after I s... Read more
Incident date: Jul 31, 2022
Door panel warped, causing issue with side air bag deployment. Chrysler has known of this issue and refuses to issue recall
Incident date: Jul 2, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH, the check engine warning light illuminated and the vehicle started shuddering. The vehicle was taken to an independent mechanic twice where it was diagnosed that cylinder #4 was misfiring. The independent mechanic replaced the spark plugs, ignition coils, and fuel injectors. However, the failure persisted. The vehi... Read more
Incident date: Jul 21, 2022
Driving around 40 MPH when car alert came on to Shift into P and lost all forward drive. Needed to pull onto a side street since car would not accelerate. Car said service charging system and would not recover. Could not turn car off but A/C system stopped working. The transmission light were flashing from P to R to D but would not engage. Had to be towed to dealer to await troubleshooting.
Incident date: Jul 21, 2022
Driving around 40 MPH when car alert came on to Shift into P and lost all forward drive. Needed to pull onto a side street since car would not accelerate. Car said service charging system and would not recover. Could not turn car off but A/C system stopped working. The transmission light were flashing from P to R to D but would not engage. Had to be towed to dealer to await troubleshooting.
Incident date: Jul 21, 2022
Driving around 40 MPH when car alert came on to Shift into P and lost all forward drive. Needed to pull onto a side street since car would not accelerate. Car said service charging system and would not recover. Could not turn car off but A/C system stopped working. The transmission light were flashing from P to R to D but would not engage. Had to be towed to dealer to await troubleshooting.
Incident date: Mar 29, 2022
I was driving in the fast lane of the freeway when the vehicle stalled, losing all engine power, and the following warnings lit up on my dash: - service charging system - shift to P to start - the shifter knob light was blinking Due to large amounts of fast-moving traffic and my rapidly decelerating speed, I was unable to safely cross 4 lanes of traffic to the right-hand side, so I was forced to... Read more
Incident date: Jul 8, 2022
Stalling and loss of power, the car computer reader code is P0305. 5th cylinder misfire, and a P0300 cylinder misfire. 2017 pacifica with 62,000 miles and there are tons of people with the same issue around the same mileage. Funny how the drivetrain warranty ends at 55,000 miles and all of these Pacificas are failing at 60,000 - 80,000 with blown headgaskets or bad cylinders. $2000-$12000 depe... Read more
Incident date: Aug 1, 2022
While driving down the road the Lexus it locks the steering wheel to keep it from moving at all broke almost causing me to have an accident when making the turn it will not pass safety inspection now because of the broken piece inside the steering column that’s where I was going to get it the safety inspection for our state when it broke. I’m not sure exactly what it broke but this is a safet... Read more
Incident date: Jul 30, 2022
After fueling, especially if the take is full. The engine will die several times in the first 5 or more miles driven. Of course, this also means no power steering. You may be turning at an intersection, on a freeway or just traveling on a surface street. Still, you are without power and no power steering putting the car and occupants in danger. Usually, putting the car in neutral and starting gets... Read more
Incident date: Jul 30, 2022
After fueling, especially if the take is full. The engine will die several times in the first 5 or more miles driven. Of course, this also means no power steering. You may be turning at an intersection, on a freeway or just traveling on a surface street. Still, you are without power and no power steering putting the car and occupants in danger. Usually, putting the car in neutral and starting gets... Read more
Incident date: Jul 30, 2022
After fueling, especially if the take is full. The engine will die several times in the first 5 or more miles driven. Of course, this also means no power steering. You may be turning at an intersection, on a freeway or just traveling on a surface street. Still, you are without power and no power steering putting the car and occupants in danger. Usually, putting the car in neutral and starting gets... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Aug 1, 2022
Incident date: Feb 11, 2022
Fire recall is over 6 months old. No word on a fix from Chrysler. I can't charge or park near house due to possible fire from battery. Fix it or buy the car back! The vehicle is a plug in hybrid. Before the recall we would charge every day and fill up the tank every 2-3 months. Now we fill every week. Help.
Incident date: Jul 25, 2022
The contact owns a 2005 Chrysler Pacifica. The contact stated upon attempting to reverse out of the garage into the driveway, the gear shifter remained seized in park(P). There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the gear shifter assembly needed to be replaced. However, the parts to repair the vehicle were not available. Th... Read more
Incident date: Sep 1, 2021
I have owned van for 1 year and taken it into the shop 6 times for blown head gasket, leaking coolant, over heating due to leaking coolant, and now it needs a new ignition coil and spark plug due to coolant leaking. Check engine light pops on every time and the van notifies me that the engine is over heating. Must pull over on the side of the road to let car cool down. Problem has been confirmed... Read more
Incident date: Sep 1, 2021
I have owned van for 1 year and taken it into the shop 6 times for blown head gasket, leaking coolant, over heating due to leaking coolant, and now it needs a new ignition coil and spark plug due to coolant leaking. Check engine light pops on every time and the van notifies me that the engine is over heating. Must pull over on the side of the road to let car cool down. Problem has been confirmed... Read more
Incident date: Sep 1, 2021
I have owned van for 1 year and taken it into the shop 6 times for blown head gasket, leaking coolant, over heating due to leaking coolant, and now it needs a new ignition coil and spark plug due to coolant leaking. Check engine light pops on every time and the van notifies me that the engine is over heating. Must pull over on the side of the road to let car cool down. Problem has been confirmed... Read more
Incident date: Mar 20, 2021
there have been recalls to other chrysler 200 for these reasons. I am having issues with all of these and no recall. Steering linkage or strut issue The electrical goes out on the dash and console of the car. cannot use air or any of the buttons Warning light to check gas cap Power terrain was fixed once and it came back the same way Tire pressure also not working
Incident date: Mar 20, 2021
there have been recalls to other chrysler 200 for these reasons. I am having issues with all of these and no recall. Steering linkage or strut issue The electrical goes out on the dash and console of the car. cannot use air or any of the buttons Warning light to check gas cap Power terrain was fixed once and it came back the same way Tire pressure also not working
Incident date: Mar 20, 2021
there have been recalls to other chrysler 200 for these reasons. I am having issues with all of these and no recall. Steering linkage or strut issue The electrical goes out on the dash and console of the car. cannot use air or any of the buttons Warning light to check gas cap Power terrain was fixed once and it came back the same way Tire pressure also not working
Incident date: Jul 30, 2022
While driving on hybrid system (battery at 0%) and braking toward a stop sign , the car went into neutral and would not power the wheels. A message appeared to service hybrid charging system. all gauges wen to zero (start position) . The car was pulled over and it would not go back to to any gear. I was only 2 miles from my house and was able to get tools to disconnect the 12V battery in hopes... Read more
Incident date: Jul 30, 2022
While driving on hybrid system (battery at 0%) and braking toward a stop sign , the car went into neutral and would not power the wheels. A message appeared to service hybrid charging system. all gauges wen to zero (start position) . The car was pulled over and it would not go back to to any gear. I was only 2 miles from my house and was able to get tools to disconnect the 12V battery in hopes... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Aug 1, 2022
Incident date: Jan 1, 2022
The contact owns a 2008 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle independently accelerated, without warning. The contact was forced to depress the brake pedal. The contact stated that the engine was revving abnormally. The contact stated that with the brake pedal depressed, the vehicle continued to accelerate with white smoke coming from the p... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - POWER TRAIN
Aug 1, 2022
Incident date: Jan 1, 2022
The contact owns a 2008 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle independently accelerated, without warning. The contact was forced to depress the brake pedal. The contact stated that the engine was revving abnormally. The contact stated that with the brake pedal depressed, the vehicle continued to accelerate with white smoke coming from the p... Read more
Incident date: Jul 1, 2022
The rear dvd system routinely locks out and you are unable to control the entertainment system at all. Chrysler has no fix for this and it is very annoying. It has been in the shop numerous times with no solution. Also, the transmission will rev high sometimes and then slam into gear and make everyone’s head slam back in the seat. I know there is a class action law suit on both issues. There ar... Read more
Incident date: Jul 1, 2022
The rear dvd system routinely locks out and you are unable to control the entertainment system at all. Chrysler has no fix for this and it is very annoying. It has been in the shop numerous times with no solution. Also, the transmission will rev high sometimes and then slam into gear and make everyone’s head slam back in the seat. I know there is a class action law suit on both issues. There ar... Read more
Incident date: Mar 1, 2022
The Navigation System on the 2018 Chrysler Pacifica, has malfunctioned and does not show the correct map data. For example, I am in Richmond, KY. If I select the navigation, it may show that I am in Campbellsville, KY on one day and then Somerset, Ky on another or any other random city that is NOT my current location. Per the dealer, this is not a map update or reset issue. The dealer says i... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Jul 31, 2022
Incident date: Apr 8, 2021
The passenger side sliding door has issues locking and unlocking. The actuator buzzes whenever the car locks or unlocks, even after a replacement part installed. When automatically closing the door, it often gets “stuck” trying to close and you can hear the door/lock motor repeatedly trying to pull the door closed and lock it even though the door is in the closed position. It will do this unti... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Jul 31, 2022
Incident date: Apr 8, 2021
The passenger side sliding door has issues locking and unlocking. The actuator buzzes whenever the car locks or unlocks, even after a replacement part installed. When automatically closing the door, it often gets “stuck” trying to close and you can hear the door/lock motor repeatedly trying to pull the door closed and lock it even though the door is in the closed position. It will do this unti... Read more
Incident date: Feb 15, 2022
I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to... Read more
Incident date: Feb 15, 2022
I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to... Read more
Incident date: Feb 15, 2022
I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to... Read more
Incident date: Jul 31, 2019
When fuel tank is filled beyond 3/4 of a tank the engine stalls. I've been in many scary situations where this happened. I bought a new car because I was scared to drive this one. Upon learning there was an issue I contacted my local dealer who said a new fuel tank would be ordered and I would be contacted the next week to have it installed. 2 weeks later I contacted them and was told they had to ... Read more
Incident date: Jul 31, 2019
When fuel tank is filled beyond 3/4 of a tank the engine stalls. I've been in many scary situations where this happened. I bought a new car because I was scared to drive this one. Upon learning there was an issue I contacted my local dealer who said a new fuel tank would be ordered and I would be contacted the next week to have it installed. 2 weeks later I contacted them and was told they had to ... Read more
CHRYSLER
PT CRUISER
(2005) - UNKNOWN OR OTHER
Jul 30, 2022
Incident date: Jul 22, 2022
The car (manual 5-speed) has issues going into reverse and hits hard shifting into other gears. I see where online it shows this issue happened quite a bit with the 2002 PT Cruiser. I don't drive my care every day and I keep it maintained very well. I have not had any accidents in it so I believe this may also be a recall issue.