Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: May 8, 2022
Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road ... Read more
Incident date: May 8, 2022
Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road ... Read more
Incident date: May 8, 2022
Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — ELECTRICAL SYSTEM
May 8, 2022
Incident date: Mar 2, 2022
When we bought the vehicle the battery kept dying. The dealership installed a new battery and it kept happening. They eventually said that the fuel pump was not shutting down when the vehicle was turned off and they said they fixed the problem. Fast forward a couple years and the vehicle would not start. Took it to a trusted mechanic who diagnosed it needed a new computer. He said it is a well kno... Read more
Incident date: May 6, 2022
Vehicle was at detail shop - parked. Employee moved seat to access back and drivers side head rest deployed. There was no collision. Unable to reset, as part is broken. Appears to be a major safety concern which could lead to an accident. I will be attempting to address this issue quickly as it represents a major safety problem. It is available for inspection for now. Had this happened while dri... Read more
Incident date: May 6, 2022
Vehicle was at detail shop - parked. Employee moved seat to access back and drivers side head rest deployed. There was no collision. Unable to reset, as part is broken. Appears to be a major safety concern which could lead to an accident. I will be attempting to address this issue quickly as it represents a major safety problem. It is available for inspection for now. Had this happened while dri... Read more
Incident date: May 6, 2022
Vehicle was at detail shop - parked. Employee moved seat to access back and drivers side head rest deployed. There was no collision. Unable to reset, as part is broken. Appears to be a major safety concern which could lead to an accident. I will be attempting to address this issue quickly as it represents a major safety problem. It is available for inspection for now. Had this happened while dri... Read more
Incident date: Jan 3, 2022
ENGINE STALLS AFTER FUELING TANK. THIS HAS BEEN CONFIRMED BY AN INDEPENDENT SERVICE CENTER. SPENT MONTHS AND LOTS OF DOLLARS TRYING TO FIX PROBLEM. DID RESEARCH ON INTERNET AND FOUND CHRYSLER HAD ISSUED BULLETIN 14-002-14 SHOWING THERE A PROBLEM WITH CHRYSER 2005 AND 2006 300'S STALLING. THE FUEL PUMP IS IN THE TANK AND NOT MONITORED BY ENGINE COMPUTER. THE FUEL PUMP HAD GONE BAD CAUSING THE CAR T... Read more
Incident date: Aug 1, 2021
Chrysler Infotainment screen on dash reboots or freezes during vehicle operation. This inhibits the use of the backup camera which is displayed on the Infotainment dash monitor. Infotainment system also controls bluetooth hands free phone, climate controls, radio and rear seat entertainment system. My inability to use the backup camera has created a risk to my children's safety when moving the ... Read more
Incident date: May 6, 2022
The vehical shutdown on the Interstate at highway speeds for the second time in 4 days. The deal has scheduled time to review the problem but shutting down is a safely issue.
Incident date: Apr 29, 2022
It’s starting up but won’t drive and light smoke come from the car overheating a lot it’s just a big mess not holding any fluids waste money trying to keep it with Fluids
Incident date: Apr 29, 2022
It’s starting up but won’t drive and light smoke come from the car overheating a lot it’s just a big mess not holding any fluids waste money trying to keep it with Fluids
Incident date: Apr 29, 2022
It’s starting up but won’t drive and light smoke come from the car overheating a lot it’s just a big mess not holding any fluids waste money trying to keep it with Fluids
Incident date: May 1, 2006
This vehicle was purchased with 20,000 miles for $9,000, along with an extended warranty from Mopar for 10 years or 100,000 miles. This vehicle failed INSPECTION numerous years due too engine light being on. Large EVAP Leak and Small EVAP leak. 2. Fuel pump leaking gas. Told not to drive can go on fire.NO PARTS due too Recall before I purchased the vehicle. None in the U.S. AND CANADA. 3.3x while... Read more
Incident date: May 1, 2006
This vehicle was purchased with 20,000 miles for $9,000, along with an extended warranty from Mopar for 10 years or 100,000 miles. This vehicle failed INSPECTION numerous years due too engine light being on. Large EVAP Leak and Small EVAP leak. 2. Fuel pump leaking gas. Told not to drive can go on fire.NO PARTS due too Recall before I purchased the vehicle. None in the U.S. AND CANADA. 3.3x while... Read more
Incident date: May 1, 2006
This vehicle was purchased with 20,000 miles for $9,000, along with an extended warranty from Mopar for 10 years or 100,000 miles. This vehicle failed INSPECTION numerous years due too engine light being on. Large EVAP Leak and Small EVAP leak. 2. Fuel pump leaking gas. Told not to drive can go on fire.NO PARTS due too Recall before I purchased the vehicle. None in the U.S. AND CANADA. 3.3x while... Read more
Incident date: May 3, 2022
FCW is not working after new radio was put in took it to two dealers they both said that there are no error codes the fcw is turned on but no warnings or braking the rear system works fine I used three large boxes to test both front and rear
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
May 3, 2022
Incident date: Feb 25, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
Incident date: Apr 24, 2022
My Chrysler 2006 300 C smells of heavy oder of fuel inside occupant seating area. upon investigation, found the fuel pump situated behind driver, under back seat, and the modulator is situated behind passenger seat. both fuel and assembly are exposed to occupants, leaking and accumulating pools of fuel. there is no safety barrier between the fuel and occupants! this is a critical DESIGN FAILURE fo... Read more
Incident date: Apr 21, 2022
The car stalls while driving. I try to restart it and it try’s to start but takes a couple try’s. This has happened 3 times in the last week or two. The battery was replaced in April 2021 and was tested yesterday and checked ok.
Incident date: Mar 1, 2022
When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in November 2021 I had the Y50 2021 RU Power... Read more
Incident date: Mar 1, 2022
When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in November 2021 I had the Y50 2021 RU Power... Read more
Incident date: Apr 22, 2022
Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator li... Read more
Incident date: Apr 22, 2022
Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator li... Read more
Incident date: Apr 22, 2022
Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator li... Read more
Incident date: Mar 1, 2022
I purchased this Chrysler 300 new Nov. 2020 with 6 miles on it, This has been one of the best new cars I've purchased. March 1 2022 At 23,800 miles. I was traveling on KY70 around a sharp curve within advised speed, The car made a loud grinding noise at the gear shift knob under my right arm, The car seemed to be trying to shift gears My hands were on steering wheel and both myself and passenger ... Read more
Incident date: May 1, 2022
The warning sign came on referring to the start/stop not working. First time in 11/2021I took to the dealership& was sched for a “recall that would fix the warning light. When i came in for this specific repair i had to pay $357 jan 2022. Now today is the 2nd time this light has came on& it is may 1, 2022 & warning light is on again referring to start stop not working…..i was not reimbursed ... Read more
Incident date: Apr 30, 2022
When did I stop for a extended time the brake pedal will lose pressure the harder you push and the car starts moving you have to let up on the break and push it again sometimes you have to set the parking brake or the car will keep rolling
Incident date: Apr 13, 2022
Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have experienced the same problem
CHRYSLER
TOWN AND COUNTRY
(2006) — VEHICLE SPEED CONTROL
Apr 30, 2022
Incident date: Apr 15, 2022
UNKNOWN
Incident date: Apr 28, 2022
The contact owns a 2012 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the check engine, traction control, and ABS warning lights were illuminated. Additionally, the vehicle occasionally failed to start as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made ... Read more
Incident date: Apr 28, 2022
The contact owns a 2012 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the check engine, traction control, and ABS warning lights were illuminated. Additionally, the vehicle occasionally failed to start as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made ... Read more
Incident date: Apr 28, 2022
The contact owns a 2012 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the check engine, traction control, and ABS warning lights were illuminated. Additionally, the vehicle occasionally failed to start as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made ... Read more
Incident date: Apr 18, 2022
Faulty Brake Booster. Brakes hissed upon decompression. When braking the vehicle would skip or jump ahead, while breaking almost causing me to rear end the car in front of me. The brake pedal would act like an accordion moving up and down while fully decompressed. Felt like I am driving a vehicle with air brakes.
Incident date: Apr 24, 2022
After running my van through the car wash we found water leaking into the left rear interior through the roof. We took the vehicle to the dealer and they showed us the left rear seam under the roof trim was not completely sealed and had a hole in it. The seam sealer from the factory is painted in color and we had to pay to have our roof resealed due to factory defect. This could be safety related ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — UNKNOWN OR OTHER
Apr 27, 2022
Incident date: Feb 1, 2022
I own a 2018 CHRYSLER PACIFICA HYBRID. Re: RECALL #Z11/NHTSA 22V-077 It may catch on fire while in my garage, in front of my house or a neighbors house. Chrysler offers no information on where to park it. They don't know what is wrong with the van and no timeline as to when it will be fixed. They won't buy it back as they should. We can't drive or charge our van. We are paying close to $6.... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Apr 27, 2022
Incident date: Apr 27, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issu... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ELECTRICAL SYSTEM
Apr 27, 2022
Incident date: Apr 27, 2022
Car has intermittent start issues related to the fuel pump relay in fuse box. Many reports & fixes on YouTube including engineers manufacturing parts & fixes. My van is sketchy & I use it for business travel 3 or four hours away where I get stuck. I’m not happy Chrysler has ignored this major issue.
Incident date: Apr 26, 2022
Started van with remote start to warm it up,and went to it in 5minutes,got in pushed dash button and put it in drive but THERE WAS NO POWER STEERING. Drove it 500 ft,and still no power steering. The Van had been sitting for 3 days without use.
Incident date: Mar 4, 2022
Let me start by saying I was in love with my 200S but lately she been acting up. 1) I was driving on multiple occasions now when I’ll hear a chim sound(Warning light with nothing laminated on the dashboard) car loses all power and shuts off completely no matter where on the freeway and surface streets 2mins later car starts up. The latest incident came a week ago when I was pulling in a drive ... Read more
Incident date: Mar 4, 2022
Let me start by saying I was in love with my 200S but lately she been acting up. 1) I was driving on multiple occasions now when I’ll hear a chim sound(Warning light with nothing laminated on the dashboard) car loses all power and shuts off completely no matter where on the freeway and surface streets 2mins later car starts up. The latest incident came a week ago when I was pulling in a drive ... Read more
Incident date: Mar 4, 2022
Let me start by saying I was in love with my 200S but lately she been acting up. 1) I was driving on multiple occasions now when I’ll hear a chim sound(Warning light with nothing laminated on the dashboard) car loses all power and shuts off completely no matter where on the freeway and surface streets 2mins later car starts up. The latest incident came a week ago when I was pulling in a drive ... Read more
Incident date: Apr 15, 2022
I’ve have been reporting this issue with the TIPM since April 15, 2022 when it stalled and cut off on me in traffic and the horn just started blaring. I have reported this to Mopar/Chrysler, nhtsa and the dealership in which I’ve purchased the vehicle. I was told to have the vehicle towed at my own expense and to pay for repairs. But when you’ve paid out so much already to have a diagnostics... Read more
Incident date: Apr 26, 2015
Ok this model has 8 recalls and I've only received one. My airbag indicator has been on for awhile now. See they have had recall for seat change. Which is my indicator picks up when i move my seat a certain way. My car drives be itsself in the acceleration. The intake is throwed. My radio just stopped working on its own FOR NO REASON. After that use to make this noise on its own even when car was... Read more
Incident date: Apr 26, 2015
Ok this model has 8 recalls and I've only received one. My airbag indicator has been on for awhile now. See they have had recall for seat change. Which is my indicator picks up when i move my seat a certain way. My car drives be itsself in the acceleration. The intake is throwed. My radio just stopped working on its own FOR NO REASON. After that use to make this noise on its own even when car was... Read more
Incident date: Apr 26, 2015
Ok this model has 8 recalls and I've only received one. My airbag indicator has been on for awhile now. See they have had recall for seat change. Which is my indicator picks up when i move my seat a certain way. My car drives be itsself in the acceleration. The intake is throwed. My radio just stopped working on its own FOR NO REASON. After that use to make this noise on its own even when car was... Read more
Incident date: Apr 1, 2022
Vehicle shut off WHILE DRIVING ON THE ROAD out of nowhere after running perfectly fine and since this incident the car won't start at all. Had the car diagnosed and it said it's the "Transmission control module"
Incident date: Apr 1, 2022
Vehicle shut off WHILE DRIVING ON THE ROAD out of nowhere after running perfectly fine and since this incident the car won't start at all. Had the car diagnosed and it said it's the "Transmission control module"