Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 28, 2022
Lots of misfire took it to dealer reported it was from spark plug replaced but contined same issue. Then driving everything fine car stalled and wouldn't start. Now being told it's the head gasket. No warning of overheating or anything
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Aug 11, 2022
Incident date: Apr 22, 2022
The transmission fails. When this happens the call stalls or jerks while driving. This was seen by my local mechanic for the pump and the transmission is now being serviced by another independent repair shop. When the issue originally happens there were many lights that went off. once the pump was replaced a few months later we got the check engine light where we found major damage to the transmis... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY:DOOR
Aug 11, 2022
Incident date: Aug 10, 2022
The contact owns a 2016 Chrysler Town and Country. The contact stated that the passenger side sliding door emits a buzzing noise. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Aug 11, 2022
Incident date: Aug 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manu... Read more
Incident date: Jun 17, 2022
I was driving on the highway when my vehicle began to shake and became undriveable. Before this incident I had brought the vehicle to the mechanic for a check engine light showing that there was a misfire and coils needed to be replaced. The coils and spark plugs were replaced but on this day the misfire caused the van to shake on the highway before becoming undriveable. I could not pull over and ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - HYBRID PROPULSION SYSTEM
Aug 11, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool co... Read more
Incident date: Aug 10, 2022
Requesting an N.H.T.S.A. an investigation into the 2019 Chrysler Pacifica defects as they relate to this specific model & vin number, leased directly from a Connecticut CJDR dealer as a new vehicle. Vehicle currently has 53k miles on it. The lurching & hard shifting defects in the transmission are well cited back to 2016 for this model. Our minivan began lurching forward during gear shifts at &/o... Read more
Incident date: Aug 10, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power after coming to a complete stop, along with several instrument gauges fluctuating. Additionally, the passenger's side front window inadvertently rolled down while driving. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufac... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - STEERING
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sunday the 7th
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - POWER TRAIN
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sunday the 7th
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ELECTRICAL SYSTEM
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sunday the 7th
Incident date: Dec 27, 2016
WE PURCHASED A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE FAILED TO ACCELERATE AND THE ONBOARD COMPUTER DISPLAYED A TRANSMISSION CODE. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC STATED THAT THERE WAS NO TRANSMISSION CODE AND THAT THE FAILURE WAS DUE TO THE CONTACT FUELING THE VEHICLE WHILE THE ENGINE WAS RUNNING. WHILE THE CONTACT WAS TURNING LEFT AT... Read more
Incident date: Dec 27, 2016
WE PURCHASED A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE FAILED TO ACCELERATE AND THE ONBOARD COMPUTER DISPLAYED A TRANSMISSION CODE. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC STATED THAT THERE WAS NO TRANSMISSION CODE AND THAT THE FAILURE WAS DUE TO THE CONTACT FUELING THE VEHICLE WHILE THE ENGINE WAS RUNNING. WHILE THE CONTACT WAS TURNING LEFT AT... Read more
Incident date: Dec 27, 2016
WE PURCHASED A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE FAILED TO ACCELERATE AND THE ONBOARD COMPUTER DISPLAYED A TRANSMISSION CODE. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC STATED THAT THERE WAS NO TRANSMISSION CODE AND THAT THE FAILURE WAS DUE TO THE CONTACT FUELING THE VEHICLE WHILE THE ENGINE WAS RUNNING. WHILE THE CONTACT WAS TURNING LEFT AT... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) - SERVICE BRAKES
Aug 9, 2022
Incident date: Aug 4, 2022
Chrysler aka FCA has recently recalled TPMS sensors of 2022 vehicles but has NOT recalled the 2009 Town and Country TPMS systems. I bought my 2009 Town and Country new and bought the MaxiCare bumper to bumper lifetime no deductible warranty for it. It now has 180,000 miles on it. I've complained to the local dealer on numerous occasions about the TPMS giving false warnings. They have changed comp... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Aug 9, 2022
Incident date: Aug 3, 2022
2108 Hybrid Pacifica stalled a couple of times on freeway on our recent trip . Here are the details : About 2 hours after driving on freeway. - then, dashboard showed few errors and eventually showing "service charging system" - then displaying "shift to P to start" and "D" symbol is flashing. - after this, pacifica van lost power ( pushing accelerating do nothing ) but steering, brake seem... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Aug 9, 2022
Incident date: Aug 3, 2022
2108 Hybrid Pacifica stalled a couple of times on freeway on our recent trip . Here are the details : About 2 hours after driving on freeway. - then, dashboard showed few errors and eventually showing "service charging system" - then displaying "shift to P to start" and "D" symbol is flashing. - after this, pacifica van lost power ( pushing accelerating do nothing ) but steering, brake seem... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - POWER TRAIN
Aug 9, 2022
Incident date: Aug 3, 2022
2108 Hybrid Pacifica stalled a couple of times on freeway on our recent trip . Here are the details : About 2 hours after driving on freeway. - then, dashboard showed few errors and eventually showing "service charging system" - then displaying "shift to P to start" and "D" symbol is flashing. - after this, pacifica van lost power ( pushing accelerating do nothing ) but steering, brake seem... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SEATS
Aug 9, 2022
Incident date: Aug 8, 2022
Front passenger active head restraint (headrest) activated without a collision event.
Incident date: Jul 30, 2022
Active Head Restraint deploy on their own and without warning. Unable to reset AHR due to broken cheap plastic.
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Aug 9, 2022
Incident date: Jul 1, 2022
The rear passenger door no longer operates. Have been told it is a door actuator problem. How can a car manufacturer in 2016 not make a functioning part that would kill my children if the vehicle were to become submerged in water/catch on fire/ or need immediate evacuation. Chrysler should be ashamed they have not recalled and fixed this defective part that they have known since 2008 was a prob... Read more
Incident date: Dec 30, 2021
Driving as usual and without warning, no check engine light, the van stalled. It lost all power in the middle of the road and would not start back up. Pushed out of the road & waited on a tow truck. 2021 with 14,000 miles. Dealership pulled the code poa43.
Incident date: Dec 30, 2021
Driving as usual and without warning, no check engine light, the van stalled. It lost all power in the middle of the road and would not start back up. Pushed out of the road & waited on a tow truck. 2021 with 14,000 miles. Dealership pulled the code poa43.
Incident date: Dec 30, 2021
Driving as usual and without warning, no check engine light, the van stalled. It lost all power in the middle of the road and would not start back up. Pushed out of the road & waited on a tow truck. 2021 with 14,000 miles. Dealership pulled the code poa43.
Incident date: Dec 18, 2021
On two separate occasions vehicle went into limp mode (red turtle mode) and then within minutes lost power and completely stopped working. The message "Service Charging Station" appeared after both incidents on the dashboard. We were fortunately traveling at low speeds (less than 25 MPH) and were able to pull over before losing power, but under other circumstances on other roads, the outcome could... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - EXTERIOR LIGHTING
Aug 8, 2022
Incident date: Jul 20, 2022
Right headlight stopped working, tried replacing bulb, but still did not work. One year before Bettenhausen Chrysler had replaced bulb in April 2021. July 20, 2022, I took the car in to Bettenhausen and they fixed the light, but wanted to charge almost $2,000. I had a Mopar 10% off coupon, which brought the cost to nearly $1,700 that I had to pay. Having working headlights is a legal & safety... Read more
Incident date: Jun 14, 2022
The contact's mother owns a 2005 Chrysler 300. The contact stated that while her mother was driving approximately 10 mph, the air bag deployed without a crash or impact. The driver sustained a fractured finger and medical attention was provided. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated the failure was due to NHTSA Campaign Number: 15V31... Read more
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - HYBRID PROPULSION SYSTEM
Aug 8, 2022
Incident date: Apr 21, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. ... Read more
Incident date: Aug 7, 2022
The contact owns a 2018 Chrysler 300. The contact stated while reversing, the rearview camera suddenly became inoperable. The contact stated that the center display screen was experiencing delamination. The vehicle was taken to the dealer where it was diagnosed that the interior screen was delaminating. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Aug 8, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet availa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Aug 8, 2022
Incident date: Feb 14, 2022
I received a letter from Chrysler instructing not to charge Pacifica hybrid and to park it away from the house because they have experienced several fire. I paid a high price to purchase a plug in hybrid, and when gas prices are at their highest, I am unable to use the electric battery. Most of my driving is done within range of the battery and not being able to charge and use it is very costly.
Incident date: Jul 21, 2022
While driving along a 40mph street, the convertible top started to pop open, causing me to have to grab it and pull it down, almost causing me to hit the curb, and having to hold it down until I got home. The instrument panel reading said "CONVERTIBLE TOP MALFUNCTION" and "TOP NOT SECURED". After calling a repair facility, I was advised how to get the top to re-latch closed, but now the top will n... Read more
Incident date: Jul 21, 2022
While driving along a 40mph street, the convertible top started to pop open, causing me to have to grab it and pull it down, almost causing me to hit the curb, and having to hold it down until I got home. The instrument panel reading said "CONVERTIBLE TOP MALFUNCTION" and "TOP NOT SECURED". After calling a repair facility, I was advised how to get the top to re-latch closed, but now the top will n... Read more
Incident date: Jul 10, 2017
The front drivers airbag light is on indicating the airbag does not work.
Incident date: Aug 1, 2022
The touchscreen radio will not load past the chrysler symbol. It is the only way to control air vents i.e. defrost and temperature. It occasionally loads to rear backup camera view and gets stuck there driving down the highway
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Aug 6, 2022
Incident date: Aug 4, 2022
The driver side sliding door tries to open on its own in hot weather after hitting bumps. If the vehicle has been sitting in the sun, the door will try to open, the chime will sound, and the open door light indicator appears on the dash. The door will continue to try to open and close repeatedly until hitting another bump, or until getting out of the vehicle and pounding on the door. The wiring... Read more
Incident date: May 19, 2022
I was driving about 45mph and my Pacifica hit 0 miles on the electric miles on the hybrid system (I had over half a tank of gas). At that same time as I was pushing on the gas pedal to accelerate the van and nothing was happening, the acceleration wasn't working. I put the pedal all the way to the ground and nothing happened and I drifted to a stop. I was luckily not on a freeway, however was on t... Read more
Incident date: Aug 5, 2022
Steering is sticking. While turning the wheel at speed the steering sticks and does not automatically straighten out requiring the driver to manual straighten out of the turn. Very dangerous.
Incident date: Jul 15, 2022
MY WIFE WAS TAKING MY DAUGHTER TO WORK WHILE WAITING FOR THE GATE TO OPEN THE VAN SHUT OFF AS USUAL AND AFTER THE GATE WAS OPENED THE VAN WOULD NOT LET MY WIFE TURNED IT OFF OR EVEN START IT. THIS TOOK PLACE 3 DAYS AFTER THE VAN WAS SERVICE BY THE DEALERSHIP. THIS SITUATION PUT MY FAMILY IN GREAT DANGER IF THIS TOOK PLACE IN A MAJOR ROAD IT COULD HAVE BEEN CATASTROPHIC. SINCE THE PURCHASE OF THE ... Read more
Incident date: Jul 15, 2022
MY WIFE WAS TAKING MY DAUGHTER TO WORK WHILE WAITING FOR THE GATE TO OPEN THE VAN SHUT OFF AS USUAL AND AFTER THE GATE WAS OPENED THE VAN WOULD NOT LET MY WIFE TURNED IT OFF OR EVEN START IT. THIS TOOK PLACE 3 DAYS AFTER THE VAN WAS SERVICE BY THE DEALERSHIP. THIS SITUATION PUT MY FAMILY IN GREAT DANGER IF THIS TOOK PLACE IN A MAJOR ROAD IT COULD HAVE BEEN CATASTROPHIC. SINCE THE PURCHASE OF THE ... Read more
Incident date: May 10, 2022
The contact owns a 2013 Chrysler 200. The contact stated while driving 10 MPH and slowing down, the vehicle lost motive power and stalled without warning. The contact pulled over and waited until the vehicle cooled down. The vehicle was restarted and operated normally. The vehicle was taken to the dealer however, the mechanic did not find any failure with the vehicle. The contact stated that the f... Read more
Incident date: Aug 4, 2022
The vehicle is a PHEV. The system that malfunctioned is related to the vehicle charging system. The vehicle seems to think it is plugged into the wall when it is actually not plugged in. It is a safety issue because the vehicle will not move -- my family could have been stranded. Planning to tow the vehicle to a dealership to have diagnosed within one week or so. The vehicle has not been inspected... Read more
Incident date: Aug 4, 2022
The vehicle is a PHEV. The system that malfunctioned is related to the vehicle charging system. The vehicle seems to think it is plugged into the wall when it is actually not plugged in. It is a safety issue because the vehicle will not move -- my family could have been stranded. Planning to tow the vehicle to a dealership to have diagnosed within one week or so. The vehicle has not been inspected... Read more
Incident date: Aug 4, 2022
The vehicle is a PHEV. The system that malfunctioned is related to the vehicle charging system. The vehicle seems to think it is plugged into the wall when it is actually not plugged in. It is a safety issue because the vehicle will not move -- my family could have been stranded. Planning to tow the vehicle to a dealership to have diagnosed within one week or so. The vehicle has not been inspected... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - UNKNOWN OR OTHER
Aug 4, 2022
Incident date: Apr 3, 2020
Not sure what the actual problem is - the car has been stalling using occuring when first using the vehicle in the morning, leaving the driveway on a small side street, or at a stop or signal sign. It starts with the light saying the car is driving irregular, then other lights come on and may go back on - then at a light will go on and stop completely. I found that others are having the same probl... Read more
Incident date: Aug 1, 2022
Air bag light on dash indicates not air bag not functioning properly
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Aug 4, 2022
Incident date: Jul 18, 2022
Rear side passenger doors. At times they do not work remotely or manually. They go into a lock position and there are no means of opening them. If there are passengers in the vehicle, they are locked inside without any means to get out those doors. At the present time on my vehicle, one is working and the other is in a lock position. I am calling the dealer today to set up an appointment to resolv... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Aug 4, 2022
Incident date: Jul 18, 2022
Rear side passenger doors. At times they do not work remotely or manually. They go into a lock position and there are no means of opening them. If there are passengers in the vehicle, they are locked inside without any means to get out those doors. At the present time on my vehicle, one is working and the other is in a lock position. I am calling the dealer today to set up an appointment to resolv... Read more
Incident date: Aug 3, 2022
Vehicle stalls out in motion at intersection. Loss of all electrical power. Vehicle comes back on after restarting in a intersection.
Incident date: Aug 3, 2022
Vehicle stalls out in motion at intersection. Loss of all electrical power. Vehicle comes back on after restarting in a intersection.