Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Aug 7, 2024
Vehicle experiences sudden Auto-Park engagement, hard shifting, and loss of gear engagement. Code P0700 present. Issue began after A/C compressor failure. Safety risk includes sudden deceleration and loss of control.”
Incident date: Aug 7, 2024
Vehicle experiences sudden Auto-Park engagement, hard shifting, and loss of gear engagement. Code P0700 present. Issue began after A/C compressor failure. Safety risk includes sudden deceleration and loss of control.”
Incident date: Oct 15, 2025
Issue was first noticed in October 2025 - there are roughly 70k miles on the vehicle. It is a 2017 vehicle, and has regular service (oil, inspection). There was a class action lawsuit for this issue (wylie v hyundai), which was settled prior to the purchase of the vehicle. Vehicle stutters when shifting into and out of first gear. A local mechanic and hyundai both confirmed that it was a transmiss... Read more
Incident date: Dec 9, 2024
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while driving approximately 30 MPH, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact pulled over and turned off the vehicle. The contact restarted the vehicle after twenty minutes and was able to drive normally. The contact stated that after starting the vehi... Read more
Incident date: Dec 15, 2025
Started the vehicle and while pulling down the driveway the power steering suddenly went completely out. Warning lights began flashing and I was unable to steer vehicle. Stopped vehicle and turned off several times, however unable to overcome power steering loss, or reset warning lights. No other issues, considering the vehicle was just recently serviced for same complaint four weeks earlier and... Read more
Incident date: Dec 15, 2025
THE CAR WAS MAKING A GRINDING SOUND, VIBRATES, SLOWS DOWN. GRINDING SOUND IS LIKE GRINDING GEARS OR A SNOWPLOW SCRAPING PAVEMENT. THE ENGINE WAS REPLACED IN APRIL BECAUSE OF RECALL. I ONLY HAVE 23765 MILES ON IT BUT ORIGINAL 5 YEAR WARRANTY EXPIRED ON 12/09/2025. THE SAME NOISE STARTED AGAIN ON 12/10/2025 AND IT WAS TOWED TO DEALER I BOUGHT FROM ON 12/10/25. The master warning light came on 12/10/... Read more
Incident date: Dec 15, 2025
The contact owns a 2015 Chrysler 200. The contact stated that the vehicle failed to start. The engine warning light was illuminated prior to the failure. The failure persisted over time. The vehicle was taken to an independent mechanic who determined that the failure was related to the cruise control, transmission, and fuel pump. The local dealer was contacted, but the vehicle was not diagnosed o... Read more
Incident date: Dec 15, 2025
The contact owns a 2015 Chrysler 200. The contact stated that the vehicle failed to start. The engine warning light was illuminated prior to the failure. The failure persisted over time. The vehicle was taken to an independent mechanic who determined that the failure was related to the cruise control, transmission, and fuel pump. The local dealer was contacted, but the vehicle was not diagnosed o... Read more
Incident date: Nov 30, 2025
Rear window spontaneously shattered. The weather was very cold and snowing. I used the rear defroster to melt off the snow. I went inside a retail store for about a hour and when I returned to my suv I found my rear window shattered. There was no damage to the rear hatch or signs of trying to break in the SUV. I turned this in on my insurance.
Incident date: Dec 14, 2025
Continuing saga of HCU failures. First identified years ago, i follow up with dealer monthly. Latest call last Friday, they advised no solution or timeline for repair provided by FCA. Impact is loss of ABS (reduced braking safety), loss of control of trailer electronic brakes (increased risk while towing a trailer), incessant audio warning alarms (distracts driver), and loss of other systems (c... Read more
Incident date: Dec 14, 2025
As I began driving errors popped up engine failure, electrical system and hybrid system errors, the gas pedal would not move beyond 10 miles per hour, the brakes made a weird noise as if were trying to start the car. This happened with no warning.
Incident date: Dec 14, 2025
As I began driving errors popped up engine failure, electrical system and hybrid system errors, the gas pedal would not move beyond 10 miles per hour, the brakes made a weird noise as if were trying to start the car. This happened with no warning.
Incident date: Dec 9, 2025
UNKNOWN Dear Toyota Motor Sales, U.S.A., Inc. Consumer Affairs Department: I am writing to formally demand a full buyback and refund for the above-referenced 2025 Toyota Sienna (the "Vehicle") under the Arkansas New Motor Vehicle Quality Assurance Act (the "Arkansas Lemon Law"), Ark. Code Ann. §§ 4-90-401 et seq. The Vehicle is subject to a critical safety recall (25TA12, with interim notice 25... Read more
Incident date: Jun 11, 2021
Blind spot warning, forward collision warning, lane departure warning, lane keep assistance, and high beam lights keep flashing on dash giving a code of: U3000-49. The dealership quoted me $2000 to fix a faulty front facing camera. Research shows this is happening to thousands of people.
Incident date: Jun 11, 2021
A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a loca... Read more
Incident date: Dec 13, 2025
Well maintained vehicle I’ve been sole owner of. Driving normally along highway at normal speed. Electrical issue warning alert pops up, immediately goes away. This happened again, car fills with smoke and is immediately on fire. Happened very quickly. Have had zero issues with this vehicle otherwise. No warnings. Car was functioning perfectly leading up to the incident.
Fire
Incident date: Dec 13, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, my vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A vague notification message appeared on the dashboard screen; however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The fai... Read more
Incident date: Aug 17, 2025
I had an ICCU failure. There were no warning lights . The dealership initially could not find the problem but when I brought it back again they did confirm the ICCU failed and replaced it. Failure of this causes the car to stop driving and lose power causing you to stop on the road as well as be unable to charge the car.
Incident date: Dec 10, 2025
I was towing a 6,000 pound excavator on a 20’ tilt deck trailer and rounded a turn to see a line of traffic stopped waiting on a big truck to turn. I hit the brakes and the truck didn’t start to slow. I swerved to the shoulder and pressed breaks as hard as possible and went past several cars and t boned the big truck that was turning. The only brakes it felt like i had was the trailer brake... Read more
Crash
1 injured
Incident date: Dec 10, 2025
While driving at approximately 60 MPH on a highway, the vehicle suddenly lost motive power, stalled, and entered "limp mode," shifting into neutral or a low gear unexpectedly. This failure caused a rapid deceleration in high-speed traffic, effectively disabling the vehicle and creating an immediate safety hazard and risk of collision. The engine stalled completely, requiring the vehicle to be coas... Read more
Incident date: Dec 12, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate as intended upon depressing the accelerator pedal. In addition, the vehicl... Read more
Incident date: Dec 12, 2025
The contact owns a 2023 Chrysler Pacifica. The contact stated that the hybrid battery became inoperable. The contact stated that the vehicle stalled and failed to exceed 30 MPH. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the hybrid battery had failed and needed to be replaced. The contact was informed that it would take months ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) — SERVICE BRAKES, HYDRAULIC
Dec 12, 2025
Incident date: Dec 12, 2025
The contact owned a 2021 Volkswagen ID.4. The contact stated that while her husband was driving approximately 25 MPH, the brake pedal was depressed and there was a loud revving noise coming from the engine compartment. The vehicle then independently accelerated at full speed. The contact stated that her husband depressed the brake pedal several times, but the vehicle did not slow down, and the ste... Read more
Crash
1 injured
Incident date: Oct 17, 2025
I am reporting a repeated safety-related defect involving exhaust intrusion into the cabin of my 2022 Volkswagen Taos. The vehicle experienced loss of power, coolant loss, and engine warning indicators, and was serviced twice by Volkswagen Southtowne in Sandy, Utah. First Incident – Vehicle Returned as “Safe to Drive” During the first repair visit, the dealer diagnosed issues involving the... Read more
Incident date: Oct 17, 2025
The vehicle stalls while driving without any notice. This van has a start/stop function and it malfunctions. There are two separate batteries that control this function and both of them have been replaced. The entire steering rack and steering column have had to be replaced. The front suspension has also had to be replaced because the tires wear out very quickly. The alternator, radiator, and moto... Read more
Incident date: Oct 17, 2025
The vehicle stalls while driving without any notice. This van has a start/stop function and it malfunctions. There are two separate batteries that control this function and both of them have been replaced. The entire steering rack and steering column have had to be replaced. The front suspension has also had to be replaced because the tires wear out very quickly. The alternator, radiator, and moto... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Dec 11, 2025
Incident date: Dec 8, 2025
Vehicle experienced sudden and complete loss of engine power while driving in active NYC traffic. Without any warning lights or prior symptoms, the engine shut off mid-motion, the accelerator became unresponsive, and the car stopped moving in the middle of a busy roadway. I lost all propulsion and had to activate hazard lights while stuck in live traffic. This created a severe safety hazard for m... Read more
Incident date: Aug 20, 2024
vehicle parked for extended period, 7-10 days, entered vehicle on 12/05/25 and proceeded to start - immediately service transmission appeared in display, check engine light on, dash flashing and door locks going up and down and chiming of alarms. was able to place in reverse, backed up, put into drive and vehicle would move approx 5-8 ft, lock up and stop, start again and repeat, etc.. put vehicl... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — VISIBILITY/WIPER
Dec 9, 2025
Incident date: Dec 8, 2025
Panoramic sunroof panel spontaneously exploded at highway speed.
Incident date: Nov 26, 2025
The tailgate on my 2016 Dodge Ram will not stay locked and falls open during cold weather. I've contacted the dealer but they said this particular vin is not included in a recall. I've accessed the inside panel on the tailgate several times to clean and lubricate, but it only works for a short time. It's been a continuous problem for the last 5 to 6 years...only when it is cold.
Incident date: Nov 26, 2025
The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle and then suddenly applied the brakes. In addition, the contact vehicle rear-ended another vehicle. The contact stated that the rear passeng... Read more
Crash
2 injured
Incident date: Nov 26, 2024
For about 23,000 miles our mechanic has mentioned that the engine is burning oil. The exhaust pipe is covered in black soot. I monitor the oil level and it is always low even after oil changes with no oil leak. This has been provided to Kia with no remedy. Recently our Sorento was in a busy highway and the check engine, oil and battery lights came on and the car went into limp mode. We had the ve... Read more
Incident date: Nov 26, 2024
I informed the dealership of ignition switch recall shortly after purchasing vehicle. The dealership stated " the VIN number shows no recalls". And that was it said there nothing showing up. I KNOW ignition switch is messed up because every time I would turn the car off I could still feel it running. I've had my car a year and now it will not crank due to ignition switch and now fuel air intake is... Read more
Incident date: Nov 26, 2024
I informed the dealership of ignition switch recall shortly after purchasing vehicle. The dealership stated " the VIN number shows no recalls". And that was it said there nothing showing up. I KNOW ignition switch is messed up because every time I would turn the car off I could still feel it running. I've had my car a year and now it will not crank due to ignition switch and now fuel air intake is... Read more
Incident date: Nov 8, 2025
The 2024 Chevrolet Traverse includes Front Pedestrian Braking and Rear Cross Traffic Braking as part of its standard Advanced Driver Assistance Systems (ADAS). However, these systems tend to malfunction on rainy days when the sensors become wet. In such conditions, the vehicle may brake abruptly even when there are no hazards in front or behind. For example, while attempting to drive around a vehi... Read more
Incident date: Oct 21, 2025
The contact owns a 2018 Kia Sportage. The contact stated that while driving at an undisclosed speed after an oil change was recently performed on the vehicle, the low oil pressure warning light illuminated with the message "Service Engine" displayed, and the vehicle made a dinging sound. The vehicle was taken to the dealer, where 5 quarts of oil were added to the engine; however, the failure recur... Read more
Incident date: Dec 5, 2025
VEHICLES INVOLVED: 2024 Jeep Wrangler 4xe Sahara – VIN [XXX] 2024 Jeep Wrangler 4xe Rubicon – VIN [XXX] RECALLS: • 68C – NHTSA 25V-741 (HV battery fire risk – do NOT recharge, park away from structures) • 78C – NHTSA 25V-766 (engine contamination causing catastrophic failure, fire, and loss of propulsion) SUMMARY: Both of my 2024 Jeep Wrangler 4xe vehicles have been declared unsa... Read more
Incident date: Jun 15, 2025
I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance arms and control arms. This happened three times so far, attached are two repairs that was required previously. Per report with Tesla staff, this has been a recurring issue. Per additional Tesla owners, this has been a frequent issue amongst many different Tesla forums. Now I have... Read more
Incident date: Jun 9, 2025
The white orchid paint is peeling off on top of car and sides
Incident date: Jun 9, 2025
The driver's side wiper doesn't completely clean/swipe the entire windshield and seems to stop short. The only time it completely swipes the windshield is if the windshield is completely wet and constant rain is falling. Otherwise, it stops short when misting and leaves streaks, affecting the driver's complete view of the road. Also, the windshield wiper fluid system seems to waste a lot of the fl... Read more
Incident date: Jun 9, 2025
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle independently accelerated. The contact stated that several unknown warning lights illuminated. The contact was able to stop the vehicle by depressing the brake pedal; however, when the brake pedal was released, the vehicle independently accelerated without the accelerator pedal being ... Read more
Incident date: Oct 13, 2025
started squeaking, so we replaced brakes, control arms with bushings, then it started smelling really bad and losing power. When the engine starts, manual shift is not available. Extremely pungent toxic fumes released into the cabin requires recycled air to be on always or the car is not drivable. Oh, and loss of power, like dropping into a low gear when should be in a higher gear. Smell is noxiou... Read more
Incident date: Oct 13, 2025
I had the recall for 73B performed in mid October to my 2017 EV/Hybrid Pacifica- 2017 and only 67K miles. No issues before. Since the recall service I’ve brought it in twice with the same problems stating Hybrid Battery needs conditioning/service. I suspect it’s the recall update that has caused all types of issues. I did go to auto zone before I brought the vehicle in just this Monday to get... Read more
Incident date: Jul 16, 2025
When merging on the highway in the rain the vehicle locked up on me and almost killed me. I could have been seriously injured I could not stop the car and it slid along the highway at high speeds . Luckily was able to get to the shoulder
Incident date: Nov 29, 2025
On 11/29/25, my vehicle stalled in the middle of the expressway during high speed traffic. This has happened multiple times but this is the first time this has happened while I am on the expressway. An error message came across the dash “engine malfunction” and I was unable to accelerate. I had the vehicle towed to the dealership and they reprogrammed something. I have filed a complaint about ... Read more
Incident date: Dec 2, 2025
The contact owns a 2017 Ford Edge. The contact stated that while driving home at 25 MPH, the rear brake hose ruptured. The brake pedal was depressed, but the vehicle was slow to respond. The contact was able to stop in the driveway. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called the dea... Read more
Incident date: Nov 21, 2025
The component is D automatic transmission shift to park switch. The vehicle is and will be available for immediate inspection upon request. Safety was put at risk when the car lost power while they’re celebrating install in the floor of traffic, causing other cars to swerve around and blow horns. The underlying issue with the car was confirmed by independent service center. There was no reason t... Read more
Incident date: Dec 1, 2025
The wheels on the Honda Accord stick out further than the tires thus get scuffed up easily. I had them repaired once shortly after purchasing the car but it was pointless. I believe everyone who has driven the car has damaged the wheels further by accidentally hitting a curb.
Incident date: Dec 1, 2025
The front driver's side tire on my 2023 Chrysler Pacifica (77600 miles as of 12/1/25) has started making a loud rumbling sound regardless of my speed. This is happening when I turn the wheel from left to right and occurring every time I am driving. There are no warning lights on the dashboard. I had a mechanic evaluate the tire while on racks in the air and was shown the tire visibly rapidly bounc... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — AIR BAGS
Dec 1, 2025
Incident date: Sep 29, 2025
Both head rest which is attached to airbags or have airbags in them I don’t know but the exploded open. Headrest could have exploded while someone was in the seat and got head injuries. No problem has not been confirmed by anyone but myself,husband and self employed mechanic, I didn’t know what to do. No, no type of warning before it happen. Passenger one exploded January 2025, driver exploded... Read more