Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 23, 2021
ABS system failed. Front axel disconnected and now needs replaced along with both CV boots. It is now effecting the Carrier Barring (Drive shaft)
Incident date: Aug 10, 2022
The contact owns a 2017 Chrysler 300. The contact stated while driving approximately 40 MPH, the door panels were detaching from the door frame. There were no warning lights illuminated. The vehicle was taken to an independent mechanic. The mechanic informed the contact of previous recalls associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of ... Read more
Incident date: Jul 23, 2022
The contact owns a 2015 Chrysler 200. The contact stated while driving 40-55 MPH, the air bag warning light illuminated with a message indicating air bag system failure was displayed. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The vehicle was then taken to the dealer who informed the contact that the failure was associated with NHTSA Campaign Number: 1... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - UNKNOWN OR OTHER
Aug 23, 2022
Incident date: Aug 23, 2022
while recall being done they caused malfunction and have not fixed problem recall not completed and they have reported it was completed.
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Aug 23, 2022
Incident date: Aug 23, 2022
while recall being done they caused malfunction and have not fixed problem recall not completed and they have reported it was completed.
Incident date: Aug 3, 2022
My air bag light is on and I needs checked
CHRYSLER
TOWN AND COUNTRY
(2015) - STRUCTURE:BODY
Aug 22, 2022
Incident date: Jun 22, 2022
The passenger right side sliding door locking mechanism has failed. It makes a very loud rattling / ratcheting sound when the door closes automatically. No warning lamps or messages indicating a failure. Date first noticed was June 22, 2022. The problem was reproduced and confirmed by an independent service center. We have been told the local Chrysler Dealer is backed up for months due to lack of ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Aug 22, 2022
Incident date: Jun 1, 2022
The passenger side sliding door will not open. The lock became stuck in the locked position and it will not unlock. It cannot be unlocked by hand, the unlock button inside the van, or with the key fob. This is dangerous because nobody can get out through that door in the case of an emergency.
Incident date: Aug 20, 2022
My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The Pacifica remain... Read more
Incident date: Aug 20, 2022
My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The Pacifica remain... Read more
Incident date: Aug 20, 2022
My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The Pacifica remain... Read more
Incident date: Aug 22, 2022
While driving on the interstate, it began to rain and proceeded to rain heavily. Initially started the wipers on intermittent low, then high, then low constant, and eventually high constant (highest setting). All of a sudden, drivers side wiper became un-synced, stuck under the path of the passenger side wiper and no longer able to clear drivers field of vision. I luckily made it on to the shou... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Aug 22, 2022
Incident date: Jul 22, 2022
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle would hesitate while in first gear before jumping into the next gear without warning. In addition, the contact also stated that an abnormal grinding sound would emit from the vehicle without warning. The contact took the vehicle to an independent mechanic who informed him that th... Read more
Incident date: Aug 18, 2022
Lights in dash blink back and forth between bright and dim. When this happens headlights turn off. This happens frequently. Did not realize until recently that headlights were also affected.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - POWER TRAIN
Aug 20, 2022
Incident date: Aug 19, 2022
The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I’ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I’ve found is to power off the car for a few minutes, power it back on, then it’ll work. But this hap... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - STEERING
Aug 20, 2022
Incident date: Aug 19, 2022
The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I’ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I’ve found is to power off the car for a few minutes, power it back on, then it’ll work. But this hap... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Aug 20, 2022
Incident date: Aug 19, 2022
The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I’ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I’ve found is to power off the car for a few minutes, power it back on, then it’ll work. But this hap... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Aug 19, 2022
Incident date: Aug 14, 2022
The contact's wife owned a 2014 Chrysler Town and Country. The contact stated while his wife was driving 30 MPH, there was an electrical fumes odor inside the vehicle. The contact stated no warning light was illuminated. The driver was able to park on the side of the road and exited the vehicle with his grandson before seeing fire coming from the front passenger’s side of the vehicle. The contac... Read more
Fire
Incident date: Aug 7, 2022
Vehicle was misfiring, took it to the mechanic said it was the 3rd cylinder. Had that replaced, but the vehicle continued to have problems. It lost power while driving but I was able to maneuver it off the road. Took it back to the mechanic where he stated the head gasket had busted. There was no sign or indication of the vehicle overheating or anything prior to all of this.
Incident date: Aug 7, 2022
Vehicle was misfiring, took it to the mechanic said it was the 3rd cylinder. Had that replaced, but the vehicle continued to have problems. It lost power while driving but I was able to maneuver it off the road. Took it back to the mechanic where he stated the head gasket had busted. There was no sign or indication of the vehicle overheating or anything prior to all of this.
Incident date: Aug 7, 2022
Vehicle was misfiring, took it to the mechanic said it was the 3rd cylinder. Had that replaced, but the vehicle continued to have problems. It lost power while driving but I was able to maneuver it off the road. Took it back to the mechanic where he stated the head gasket had busted. There was no sign or indication of the vehicle overheating or anything prior to all of this.
Incident date: Aug 12, 2022
Was on my way home from work and car completely lost power as I was preceding to go after stopping at a stop sign. I was LITERALLY in the middle of the road. Car wouldn't crank AT ALL. Engine started OVERHEATING causing smoke to disburse from engine. NO WARNING LIGHTS before this occurred. A big truck was coming down the road and I had to exist the vehicle. Luckily a car wasn't in the other lane... Read more
Incident date: Aug 12, 2022
Was on my way home from work and car completely lost power as I was preceding to go after stopping at a stop sign. I was LITERALLY in the middle of the road. Car wouldn't crank AT ALL. Engine started OVERHEATING causing smoke to disburse from engine. NO WARNING LIGHTS before this occurred. A big truck was coming down the road and I had to exist the vehicle. Luckily a car wasn't in the other lane... Read more
Incident date: Aug 12, 2022
Was on my way home from work and car completely lost power as I was preceding to go after stopping at a stop sign. I was LITERALLY in the middle of the road. Car wouldn't crank AT ALL. Engine started OVERHEATING causing smoke to disburse from engine. NO WARNING LIGHTS before this occurred. A big truck was coming down the road and I had to exist the vehicle. Luckily a car wasn't in the other lane... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Aug 17, 2022
Incident date: Aug 5, 2022
Going down the road 55 mh van quit rear hatch and sliding side doors unlocked and opened van will not start. These vans were recalled for something like this in the previous years. This one should have been recalled to
CHRYSLER
TOWN AND COUNTRY
(2012) - LANE DEPARTURE: BLIND SPOT DETECTION
Aug 17, 2022
Incident date: Aug 14, 2022
I kept getting a message that the blind spot system was unavailable. Once removed it smelled of burnt plastic and looked to be water damaged. Upon research I have learned that this could cause a fire and or damage other electrical components of the car
Incident date: Jul 31, 2022
While driving at 70mph on the interstate, the vehicle completely lost power. The check engine light turned on, the message "Service Charging System" came up, and the gear knob blinked. We had to pull over on the side of the interstate. When we pushed the "off/on/acc" button, it would appear that it turned off, but it would go back into on status, but still wouldn't allow you to shift into drive... Read more
Incident date: Apr 30, 2022
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an unknown speed, the vehicle began to forcefully jerk. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing to complete TBS: 21-043-20 (flash update transmission controller). The vehicle was repaired but continued to experience a failur... Read more
Incident date: Aug 16, 2022
My 2017 Chrysler Pacifica Touring Minivan has a steering issue. Within the last several months, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slig... Read more
Incident date: Aug 16, 2022
My 2017 Chrysler Pacifica Touring Minivan has a steering issue. Within the last several months, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slig... Read more
Incident date: Aug 16, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power while making turns. The failure nearly caused a collision. The vehicle was able to restart and was taken to the dealer; however, no error codes were retrieved. The dealer reset the transmission. The contact stated that it was a recurring failure for five years; ho... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Aug 16, 2022
Incident date: Jul 31, 2022
The rear passenger-side sliding door actuator failed forcing the door in a locked position. Because of this failure the door was entirely unusable and could not be opened or unlocked in any ways from inside the vehicle. This clearly posses a safety risk in case of emergency if doors become unavailable due to a faulty part. There is not notification that the door is in a failure state until you... Read more
Incident date: Aug 15, 2022
While turning (exiting off the highway) to the right while going about 65 mph, my steering wheel seemed to stick at 2 o’clock, and had to jerk the wheel to get it to re-center. Immediately after, I had to turn the wheel to the left while doing about 55mph, and it stuck again at about 11 o’clock, and I had to tug the wheel back to center to get it to re-center. For the next 5 minutes, the steer... Read more
Incident date: Jul 1, 2022
The Air Conditioning System after it gets to a certain temperature will not cool the car. And when the car sits for awhile the a/c does not blow cool air.
Incident date: Jul 31, 2022
Unknown. When stopped or while slow down to turn out after trarrfic is clear when I put my foot on the gas it doesn’t go, like the transmission is slipping. then after a while it allows me to put my foot on the gas and proceed driving
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Aug 15, 2022
Incident date: Aug 15, 2022
PHEV Fire risk recall has not been completed in a timely manner. Vehicle is potentially unsafe, Stellantis does not appear to understand the underlying problem or the risk to the consumer. Is our family and home at risk from a fire? When will this be remedied? It's been over 6 months and have had only silence from Stellantis.
Incident date: Jun 25, 2022
Issue started June 25, 2022. Initially, the shift knob would intermittently lock in park while the engine was running and foot on the brake, unable to shift out of park. Eventually problem cleared itself. Was advised by local auto parts store to replace aux battery and issue should clear. I replaced the auxiliary battery myself the dealership installed the main battery on July 6. Dealership wa... Read more
Incident date: Jun 25, 2022
Issue started June 25, 2022. Initially, the shift knob would intermittently lock in park while the engine was running and foot on the brake, unable to shift out of park. Eventually problem cleared itself. Was advised by local auto parts store to replace aux battery and issue should clear. I replaced the auxiliary battery myself the dealership installed the main battery on July 6. Dealership wa... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - POWER TRAIN
Aug 15, 2022
Incident date: Apr 20, 2020
Car stalled out while driving and just stopped. Had to replace the transmission.
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Aug 14, 2022
Incident date: Aug 14, 2022
Our transmission pump seized while driving on a highway. We couldn’t get out of gear and we’re stuck doing 20mph till we got home.
Incident date: Jan 5, 2022
delamination on the touchscreen (uconnect) Making random phone calls, navigation popping up, and other very distracting sounds and other to driver.
Incident date: Aug 12, 2022
When I left work tonight, my backup camera got stuck on my screen. I couldn't clear it off. It stayed on even while driving. I had no access to the UConnect system at all. The radio power button wouldn't even work. I tried turning the car off an back on. The problem continued. Once I finally got home, I turned the car off for about 30 minutes and restarted it. The problem was then resolved. I'm wo... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Aug 12, 2022
Incident date: Aug 12, 2022
While driving on the freeway using adaptive cruise control, the display indicated that the adaptive cruise control was canceled. I did not cancel the adaptive cruise control. The vehicle decelerated and appeared to turn off completely. The gas peddle did not respond, I was unable to accelerate. The screen then displayed “push button to start”, as though the car was off. I was able to pull onto... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Aug 12, 2022
Incident date: Aug 12, 2022
While driving on the freeway using adaptive cruise control, the display indicated that the adaptive cruise control was canceled. I did not cancel the adaptive cruise control. The vehicle decelerated and appeared to turn off completely. The gas peddle did not respond, I was unable to accelerate. The screen then displayed “push button to start”, as though the car was off. I was able to pull onto... Read more
Incident date: Aug 12, 2022
Electronic Start Stop (ESS) fails to function. ESS dash warning light is on. Aux battery for ESS, when it fails, slowly drains the main battery. This is similar to the Y65 recall/vehicle campaign for this model car for years 2017-2018. Well, my 2019 and scores more are also affected by this issue, both in and out of warranty.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Aug 12, 2022
Incident date: Aug 1, 2022
Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing h... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VEHICLE SPEED CONTROL
Aug 12, 2022
Incident date: Aug 1, 2022
Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing h... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Aug 12, 2022
Incident date: Aug 1, 2022
Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing h... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
Aug 12, 2022
Incident date: Aug 8, 2022
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle started overheating, emitted white smoke from the exhaust and then shut off. The contact stated upon attempting to restart the vehicle to pull into the driveway, the vehicle started overheating and emitted white smoke. The vehicle was taken to an independent mechanic where it was d... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Aug 12, 2022
Incident date: Aug 8, 2022
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle started overheating, emitted white smoke from the exhaust and then shut off. The contact stated upon attempting to restart the vehicle to pull into the driveway, the vehicle started overheating and emitted white smoke. The vehicle was taken to an independent mechanic where it was d... Read more