Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 13, 2022
Started the van up, and when I tried to turn the shift knob, it was locked in place, and would not turn, van remained in Park. The center display (where the speedometer is) said "shifter service." I turned it off, opened the door, closed the door, and started it up again. Momentarily displayed the message again, but this time I was unable to put it into gear. I headed straight to the dealer. Turne... Read more
Incident date: Jul 13, 2022
Started the van up, and when I tried to turn the shift knob, it was locked in place, and would not turn, van remained in Park. The center display (where the speedometer is) said "shifter service." I turned it off, opened the door, closed the door, and started it up again. Momentarily displayed the message again, but this time I was unable to put it into gear. I headed straight to the dealer. Turne... Read more
Incident date: Aug 29, 2022
Braking is severely compromised. Hissing noises and stiff pedal. Brake booster.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - UNKNOWN OR OTHER
Aug 31, 2022
Incident date: Feb 14, 2022
Recall over 6 months without resolution leaves the vehicle unusable under the conditions it was sold by manufacturer. The inability to use a plug-in hybrid as a plug-in hybrid renders it not functional for the short daily drive with the electric motor.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Aug 30, 2022
Incident date: Feb 1, 2022
The contact's husband owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was also made aware of the issue. The contact stated that the manufacturer had ... Read more
Incident date: Jun 14, 2022
The 2017 Pacifica will sometimes have a lack of power when trying to accelerate, and/or will jerk or shutter. Other times, mainly when the engine is warm, it will shutter and die when starting the engine. Sometimes it will take two or three restart attempts for the engine to remain running. In one instance in slow moving stop and go traffic the vehicle stuttered and then accelerated toward the car... Read more
Incident date: Jun 14, 2022
The 2017 Pacifica will sometimes have a lack of power when trying to accelerate, and/or will jerk or shutter. Other times, mainly when the engine is warm, it will shutter and die when starting the engine. Sometimes it will take two or three restart attempts for the engine to remain running. In one instance in slow moving stop and go traffic the vehicle stuttered and then accelerated toward the car... Read more
Incident date: Aug 29, 2022
While stopped at a red light, the vehicle automatically put itself into park, activated the parking break, and turned off. Had to power the vehicle back on while still at the red light, turn off the parking break and put it back into drive.
Incident date: Aug 29, 2022
While stopped at a red light, the vehicle automatically put itself into park, activated the parking break, and turned off. Had to power the vehicle back on while still at the red light, turn off the parking break and put it back into drive.
Incident date: Aug 29, 2022
While stopped at a red light, the vehicle automatically put itself into park, activated the parking break, and turned off. Had to power the vehicle back on while still at the red light, turn off the parking break and put it back into drive.
Incident date: Jul 12, 2022
The following issues have occurred about six times in the last two months. While driving down the road, the car will suddenly and without warning die, and all power is lost. The car automatically shifts to park, and because there is no power, I cannot restart the car. The fact that I cannot turn on my hazard lights is also a safety issue. When this happens, I am usually going a slow speed or idlin... Read more
Incident date: Aug 27, 2022
I was driving 70 miles an hour, in the left lane ,in heavy traffic on I -75 when I suddenly lost all power. A warning flashed on the screen saying to service charging system. I barely avoided a collision trying to get off the highway. I could has easily collided with another car since I had no power and I had to cross lanes of traffic in order to get off the road.
Incident date: Feb 1, 2022
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like so... Read more
Incident date: Feb 1, 2022
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like so... Read more
Incident date: Feb 1, 2022
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like so... Read more
Incident date: Aug 13, 2022
The engine overheated while driving and required immediate attention, leaving me and my family stranded on the highway. The original code that tripped the check engine light was for a misfire in Cylinder #3, upon further inspection at the dealership it was concluded that the issue was a blown head gasket, causing the engine to overheat and fail. This was confirmed by the dealer. I have sent the is... Read more
Incident date: Aug 13, 2022
The engine overheated while driving and required immediate attention, leaving me and my family stranded on the highway. The original code that tripped the check engine light was for a misfire in Cylinder #3, upon further inspection at the dealership it was concluded that the issue was a blown head gasket, causing the engine to overheat and fail. This was confirmed by the dealer. I have sent the is... Read more
Incident date: Aug 28, 2022
The Pacifica has 4 times in the past 9 months has lost power while driving at a high speed on the Interstate. I am still able to steer and guide the car to the shoulder, then wait 2 minutes and the car starts back up and I am able to drive again. I then have the check engine light on, and the code I get is P0A3F. It has been to Chrysler Service 3 times, and they can't repeat the issue, and cl... Read more
Incident date: Aug 28, 2022
The Pacifica has 4 times in the past 9 months has lost power while driving at a high speed on the Interstate. I am still able to steer and guide the car to the shoulder, then wait 2 minutes and the car starts back up and I am able to drive again. I then have the check engine light on, and the code I get is P0A3F. It has been to Chrysler Service 3 times, and they can't repeat the issue, and cl... Read more
Incident date: Aug 29, 2022
VEHICLE COMPLETELY FAILED(SHUTDOWN for the lack of better term). ALL electrical system turned off. THIS IS VERY SERIOUS ISSUE. NO warning message was issued on the dashboard.
Incident date: Aug 29, 2022
My car stalls when cranking and has shut down before while on the interstate. I think it’s an electrical problem no signs on the dashboard and saying key fob not detected
Incident date: Aug 29, 2022
My car stalls when cranking and has shut down before while on the interstate. I think it’s an electrical problem no signs on the dashboard and saying key fob not detected
Incident date: Aug 29, 2022
My car stalls when cranking and has shut down before while on the interstate. I think it’s an electrical problem no signs on the dashboard and saying key fob not detected
Incident date: Aug 28, 2022
Was driving home and accelerating when there was a mechanical "thump" noise and the vehicle MIL indicator came on with a "red turtle" indicator on. Vehicle speed/performance was immediately reduced and I was not able to maintain a safe speed or have enough power to travel at appropriate speeds when hills were involved. This is the second time this has happened in this vehicle. The dealer has alrea... Read more
Incident date: Aug 28, 2022
Was driving home and accelerating when there was a mechanical "thump" noise and the vehicle MIL indicator came on with a "red turtle" indicator on. Vehicle speed/performance was immediately reduced and I was not able to maintain a safe speed or have enough power to travel at appropriate speeds when hills were involved. This is the second time this has happened in this vehicle. The dealer has alrea... Read more
Incident date: Aug 28, 2022
Was driving home and accelerating when there was a mechanical "thump" noise and the vehicle MIL indicator came on with a "red turtle" indicator on. Vehicle speed/performance was immediately reduced and I was not able to maintain a safe speed or have enough power to travel at appropriate speeds when hills were involved. This is the second time this has happened in this vehicle. The dealer has alrea... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Aug 27, 2022
Incident date: Aug 1, 2022
While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 27, 2022
Incident date: Aug 1, 2022
While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
Aug 27, 2022
Incident date: Aug 1, 2022
While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We ... Read more
Incident date: Jul 26, 2022
the car would shut off while driving i was on the interstate the first 2 time when it happened no warning would just shut down then battery light would flash when i would try to start it occurred multiple time starting 7.26.22 last time was 8.19.22 took to dealer after the first 3 times (one occurred on a 2 lane highway) they couldn't find what was wrong had it for 3 weeks, took it to mom an... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Aug 26, 2022
Incident date: Jul 25, 2022
Wife was driving on the highway at highway speeds (using gas propulsion, not electric) and car shut off without warning, lost all propulsion, alerting me to "Shift to park" to start the car. No prior warnings of anything being wrong with the car. Had to pull over on the highway to stop. Took several minutes to be able to shift to park, turn the car off, and restart the car. After incident, the che... Read more
Incident date: May 28, 2020
My driver side headrest deployed while I was driving
Incident date: Aug 25, 2022
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the Check Rear Passenger's Seat message displayed. The vehicle was able to be restarted. The dealer was made aware of the failure and scheduled an upcoming appointment. The contact related the failure to the engine; however, the vehicle was not diagnosed nor repaired. ... Read more
Incident date: Aug 25, 2022
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the Check Rear Passenger's Seat message displayed. The vehicle was able to be restarted. The dealer was made aware of the failure and scheduled an upcoming appointment. The contact related the failure to the engine; however, the vehicle was not diagnosed nor repaired. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - UNKNOWN OR OTHER
Aug 25, 2022
Incident date: Aug 1, 2022
The van's ignition switch intermittently won't fully go into the off position so I can fully turn off the car and lock the doors. Sometimes the key fob pops out when I'm driving. Sometimes I am unable to remove the key from the ignition switch and unable to turn off the engine normally. Upon getting the part number off the ignition switch and searching for a replacement to purchase, I discovered o... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
Aug 25, 2022
Incident date: Aug 1, 2022
The van's ignition switch intermittently won't fully go into the off position so I can fully turn off the car and lock the doors. Sometimes the key fob pops out when I'm driving. Sometimes I am unable to remove the key from the ignition switch and unable to turn off the engine normally. Upon getting the part number off the ignition switch and searching for a replacement to purchase, I discovered o... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Aug 25, 2022
Incident date: Aug 1, 2022
The van's ignition switch intermittently won't fully go into the off position so I can fully turn off the car and lock the doors. Sometimes the key fob pops out when I'm driving. Sometimes I am unable to remove the key from the ignition switch and unable to turn off the engine normally. Upon getting the part number off the ignition switch and searching for a replacement to purchase, I discovered o... Read more
Incident date: Aug 14, 2022
Driving on the interstate, the vehicle simply shut down and gave the following error message: "Service Charging System." I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happe... Read more
Incident date: Aug 14, 2022
Driving on the interstate, the vehicle simply shut down and gave the following error message: "Service Charging System." I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happe... Read more
Incident date: Aug 14, 2022
Driving on the interstate, the vehicle simply shut down and gave the following error message: "Service Charging System." I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happe... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Aug 25, 2022
Incident date: Aug 23, 2022
The can has issue starting due to tipm malfunctions effecting the fuel pump. Also causes battery to die from fuel pump not shutting off when car sure off. The car has shut off on me. A few times. Most recently on the highway while being in the left lane. It was very dangerous. And hard for me to get it somewhere safe.
CHRYSLER
TOWN AND COUNTRY
(2012) - FUEL/PROPULSION SYSTEM
Aug 25, 2022
Incident date: Aug 23, 2022
The can has issue starting due to tipm malfunctions effecting the fuel pump. Also causes battery to die from fuel pump not shutting off when car sure off. The car has shut off on me. A few times. Most recently on the highway while being in the left lane. It was very dangerous. And hard for me to get it somewhere safe.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - POWER TRAIN
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be ident... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be ident... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be ident... Read more
Incident date: Feb 15, 2022
The contact's son owns a 2013 Chrysler 200. The contact stated while her son was driving 75 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle failed to restart after several attempts though the vehicle had a quarter tank of a gasoline left in the tank. The contact contacted a tow truck driver who added gasoline and the tank was half full. The contact's son was able to... Read more
Incident date: Aug 24, 2022
While driving on the highway our vehicle continues to lose power and stall without any warning. We have been forced to drift onto shoulders, with no ability to accelerate.
Incident date: Aug 22, 2022
When driving down the street alternator dies and randomly goes out while driving . Have had this problem multiple times
Incident date: Jul 23, 2021
ABS system failed. Front axel disconnected and now needs replaced along with both CV boots. It is now effecting the Carrier Barring (Drive shaft)
Incident date: Jul 23, 2021
ABS system failed. Front axel disconnected and now needs replaced along with both CV boots. It is now effecting the Carrier Barring (Drive shaft)