Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jan 1, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated that the Back Over Prevention screen image remained on the display screen for approximately 30 seconds after shifting the vehicle out of reverse(R). The contact stated that the image distracted him while driving. The contact had taken the vehicle to the dealer however, the mechanic was unable to duplicate the failure. The manufacturer w... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — HYBRID PROPULSION SYSTEM
Jun 27, 2022
Incident date: Feb 1, 2022
The contact owns a 2017 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — FUEL SYSTEM, GASOLINE
Jun 27, 2022
Incident date: Mar 16, 2021
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving approximately 15 MPH uphill, the vehicle independently stopped. The vehicle was shifted into reverse(R) and the vehicle inadvertently drove forward. There were no warning lights illuminated. The vehicle was diagnosed by an independent mechanic with the check engine warning light illuminated. The mechanic replaced t... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Jun 27, 2022
Incident date: Mar 16, 2021
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving approximately 15 MPH uphill, the vehicle independently stopped. The vehicle was shifted into reverse(R) and the vehicle inadvertently drove forward. There were no warning lights illuminated. The vehicle was diagnosed by an independent mechanic with the check engine warning light illuminated. The mechanic replaced t... Read more
Incident date: May 31, 2022
While driving at freeway speed a check engine light came on follows by “service electrical system “ then limp mode which limits the vehicle to 40mph. Very dangerous on the freeway. Luckily we made it off the freeway but the vehicle locked itself in park gear and began to make loud grinding noises with wipers going on randomly. This happened in a busy intersection. Car was inoperable had to ... Read more
Incident date: May 31, 2022
While driving at freeway speed a check engine light came on follows by “service electrical system “ then limp mode which limits the vehicle to 40mph. Very dangerous on the freeway. Luckily we made it off the freeway but the vehicle locked itself in park gear and began to make loud grinding noises with wipers going on randomly. This happened in a busy intersection. Car was inoperable had to ... Read more
Incident date: May 31, 2022
While driving at freeway speed a check engine light came on follows by “service electrical system “ then limp mode which limits the vehicle to 40mph. Very dangerous on the freeway. Luckily we made it off the freeway but the vehicle locked itself in park gear and began to make loud grinding noises with wipers going on randomly. This happened in a busy intersection. Car was inoperable had to ... Read more
Incident date: Jun 11, 2022
was driving home with my kids when all of sudden the passenger front seat headrest popped
Incident date: Mar 21, 2022
The vehicle will randomly lose power when going from a stop or low speed and attempting to accelerate. For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a "jolt" and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk beca... Read more
Incident date: Mar 21, 2022
The vehicle will randomly lose power when going from a stop or low speed and attempting to accelerate. For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a "jolt" and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk beca... Read more
Incident date: Mar 21, 2022
The vehicle will randomly lose power when going from a stop or low speed and attempting to accelerate. For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a "jolt" and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk beca... Read more
Incident date: Jun 24, 2022
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Incident date: Jun 24, 2022
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Incident date: Jun 24, 2022
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
Incident date: Jun 24, 2022
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
CHRYSLER
TOWN AND COUNTRY
(2014) — STRUCTURE:BODY
Jun 24, 2022
Incident date: Jun 13, 2022
Right sliding door would not open, electrically or manually. Passengers where trapped inside until another door was opened for them to exit. The problem has been inspected and repaired by an authorized Chrysler dealer. There were no warnings of failure.
Incident date: Jan 7, 2021
I have had the vehicle towed 6 times, the vehicle goes completely dead, with new battery, once the vehicle sits for a half a day there is no power to start the car. I have talked to several other people and have had similar problems. I had car towed to Chrysler dealer ship and they said they did not want to work on it? There should be a recall, I have had many Chrysler vehicles but never this type... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Jun 24, 2022
Incident date: Feb 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and it was confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jun 24, 2022
Incident date: Nov 1, 2020
The contact owns a 2014 Chrysler Town and County. The contact stated that while driving approximately 5 mph, the driver’s side electronic sliding door inadvertently opened. The contact indicated that the failure had occurred on multiple occasions. The cause of the failure was not determined. The local dealer and manufacturer were notified but no assistance was offered. The contact indicated that... Read more
Incident date: Apr 20, 2022
At 57,000 miles my 2017 Chrysler Pacifica was having a rough cold start. Engine light comes on and take it to mechanic, Cylinder 4 misfire. Spark plugs, manifold gaskets, and ignition coil replaced. Receive car back, still starting rough and check engine light appears again. Call Chrysler dealership for an appointment. They are backed up in a week. At that point the van was not driven, and dies. v... Read more
Incident date: Jun 23, 2022
My vehicle has experienced ecm/ throttle body issues, lights flickering hard to drive vehicle at night because the lights aren't working properly. Transmission and motor problems. Why isn't the electrical issues on recall? I've been on several forums with hundreds of electrical issue complaints. This is not fair
Incident date: Jun 23, 2022
My vehicle has experienced ecm/ throttle body issues, lights flickering hard to drive vehicle at night because the lights aren't working properly. Transmission and motor problems. Why isn't the electrical issues on recall? I've been on several forums with hundreds of electrical issue complaints. This is not fair
Incident date: May 11, 2022
The car keeps turning off when driving and I was looking into it and it says it had a recall can you help me out with this issue please since is my only transportation to work
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Jun 23, 2022
Incident date: Feb 11, 2022
The contact owns 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The co... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — ELECTRICAL SYSTEM
Jun 22, 2022
Incident date: Mar 1, 2022
Recall has no solution after months of waiting. I have warnings on dash to service charging system. This is not a fix for the problem. I do not feel safe driving this without the repair. The car has under 18,000 miles on it. I need this bought back by Chrysler so I can get a car that works.
Incident date: Jun 22, 2022
My car has been going thru the refresh for gas and oil for the last few days. the motor has been running to empty out the "old" gas. so today, i took it thru a car wash on a conveyor belt system, with cars behind me. at the end of this i went to put it in gear so i hit the brake from the neutral position and put it in drive. i hit the gas and it went nowhere! there was a note on the dash that... Read more
Incident date: Jun 22, 2022
My car has been going thru the refresh for gas and oil for the last few days. the motor has been running to empty out the "old" gas. so today, i took it thru a car wash on a conveyor belt system, with cars behind me. at the end of this i went to put it in gear so i hit the brake from the neutral position and put it in drive. i hit the gas and it went nowhere! there was a note on the dash that... Read more
Incident date: Jun 22, 2022
My car has been going thru the refresh for gas and oil for the last few days. the motor has been running to empty out the "old" gas. so today, i took it thru a car wash on a conveyor belt system, with cars behind me. at the end of this i went to put it in gear so i hit the brake from the neutral position and put it in drive. i hit the gas and it went nowhere! there was a note on the dash that... Read more
Incident date: Jun 8, 2022
Car started having a ticking noise above the dashboard, the ticking noise started a few months ago but did not affect the driving ability of the vehicle. A few weeks ago I got an engine misfire error. After the misfire the car then quickly deteriorated and stopped turning over but the electrical still worked. I had the car towed to the dealership and it looks like it will require a new engine or... Read more
Incident date: Jun 21, 2022
My vehicle stalls when placed from reverse to drive and the check engine light blinks and goes to Eco mode which makes the car shake. I’ve had a tuneup, oil change, brakes, O2 sensor and spark plugs replaced and the issues still exist. The car also will initiate skid control without warning or pressing the button which slows the car down and causes the engine to rev above 3-6rpm
Incident date: Jun 21, 2022
My vehicle stalls when placed from reverse to drive and the check engine light blinks and goes to Eco mode which makes the car shake. I’ve had a tuneup, oil change, brakes, O2 sensor and spark plugs replaced and the issues still exist. The car also will initiate skid control without warning or pressing the button which slows the car down and causes the engine to rev above 3-6rpm
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — UNKNOWN OR OTHER
Jun 21, 2022
Incident date: Jun 21, 2022
This is a complaint that NHTSA recall number 22V-077, opened February 11, 2022, is taking too long to resolve. It is currently June 21, 2022, over 4 months after this recall was issued, and there is still no resolution from the manufacturer. The prohibitions stated in the recall to not park the vehicle near any structures or other vehicles practically prohibit the use of the vehicle at all. Where ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
Jun 21, 2022
Incident date: Jun 20, 2022
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.
Incident date: May 20, 2022
I was driving on the highway; all of a sudden my right dash speaker started on fire. I had a Bubbler in my vehicle, so I used that to put it out. Since then, my radio no longer works, nor does mileage show & gas gauge fluctuates, & cannot tell when it is actually empty.
Fire
Incident date: May 1, 2022
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — AIR BAGS
Jun 20, 2022
Incident date: Jun 16, 2022
Driving down the road about 3 or 4 months ago driver head rest blew apart hit me in the back of the head. About 3 days ago my son was getting something out of the glove box and passanger headrest blew apart lucky he was far enough away it barley touchex him. No accidentshappend just randomly went off. Started to read abouy it. And their is a safty lawsuit going with no recall yet. Very unsaf... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — SEATS
Jun 20, 2022
Incident date: Jun 16, 2022
Driving down the road about 3 or 4 months ago driver head rest blew apart hit me in the back of the head. About 3 days ago my son was getting something out of the glove box and passanger headrest blew apart lucky he was far enough away it barley touchex him. No accidentshappend just randomly went off. Started to read abouy it. And their is a safty lawsuit going with no recall yet. Very unsaf... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — STRUCTURE:BODY
Jun 19, 2022
Incident date: Jun 19, 2022
The left side passenger sliding door won't latch thus causing a safety hazard. I have read that hundreds of thousands of these cars suffer the same defect and this is being investigated by the NHTSA. https://www.carcomplaints.com/news/2021/chrysler-dodge-minivan-sliding-door-problems.shtml https://www.cargurus.com/Cars/Discussion-c24092_ds899542
Incident date: Jun 19, 2022
*Please note: this is the second incident of this kind with my van (see NHTSA #11468554). The dealer checked our car after the first incident, saying it needed a repair to the transmission. They said they checked with Chrysler engineers who said it was a known issue, but were confident the issue would not occur again for at least another 1,000 miles. They assured us we could drive it the 4 hours h... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Jun 18, 2022
Incident date: Jun 1, 2022
I have a 2016 Chrysler Town and Country and just about every time the doors lock the drivers side sliding door makes this loud buzzing noise. Research shows that the door lock actuator is probably failing. My fear is that the door lock itself may fail. I expect the doors on the vehicle to lock when they are supposed to. This is a safety issue that needs to be addressed by Chrysler.
CHRYSLER
TOWN AND COUNTRY
(2015) — AIR BAGS
Jun 18, 2022
Incident date: Jun 15, 2022
Car was in drive way and passenger seat head rest popped out while no one was in the car
CHRYSLER
PT CRUISER
(2007) — UNKNOWN OR OTHER
Jun 17, 2022
Incident date: Jun 17, 2022
I'm driving along, cruise set to 65. Ac on. Radio on. No sounds or weird feels from the car. Every light on the dash comes on. They went off after two seconds, with the seatbelt light being last to shut off. Then the car hits 113k miles about ten miles later and just... shuts off. All gauges drop to zero. Ac shuts off. Radio still playing. Full tank of gas. Headlights still on, brakes worked, po... Read more
CHRYSLER
PT CRUISER
(2007) — ENGINE
Jun 17, 2022
Incident date: Jun 17, 2022
I'm driving along, cruise set to 65. Ac on. Radio on. No sounds or weird feels from the car. Every light on the dash comes on. They went off after two seconds, with the seatbelt light being last to shut off. Then the car hits 113k miles about ten miles later and just... shuts off. All gauges drop to zero. Ac shuts off. Radio still playing. Full tank of gas. Headlights still on, brakes worked, po... Read more
CHRYSLER
PT CRUISER
(2007) — ELECTRICAL SYSTEM
Jun 17, 2022
Incident date: Jun 17, 2022
I'm driving along, cruise set to 65. Ac on. Radio on. No sounds or weird feels from the car. Every light on the dash comes on. They went off after two seconds, with the seatbelt light being last to shut off. Then the car hits 113k miles about ten miles later and just... shuts off. All gauges drop to zero. Ac shuts off. Radio still playing. Full tank of gas. Headlights still on, brakes worked, po... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 17, 2022
Incident date: Jun 4, 2022
Coming to a stop in traffic at an intersection, at around 10 mph, decelerating at around 0.1g, I did not get additional decel from the vehicle even with pushing the brake pedal to the floor. While coming to a stop I glanced in my rearview mirror and the vehicle in front of me abruptly came to a stop. During the reaction time delay from looking forward, recognizing the vehicle slowed and stepping... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 17, 2022
Incident date: Jun 4, 2022
Coming to a stop in traffic at an intersection, at around 10 mph, decelerating at around 0.1g, I did not get additional decel from the vehicle even with pushing the brake pedal to the floor. While coming to a stop I glanced in my rearview mirror and the vehicle in front of me abruptly came to a stop. During the reaction time delay from looking forward, recognizing the vehicle slowed and stepping... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — SERVICE BRAKES
Jun 17, 2022
Incident date: Jun 4, 2022
Coming to a stop in traffic at an intersection, at around 10 mph, decelerating at around 0.1g, I did not get additional decel from the vehicle even with pushing the brake pedal to the floor. While coming to a stop I glanced in my rearview mirror and the vehicle in front of me abruptly came to a stop. During the reaction time delay from looking forward, recognizing the vehicle slowed and stepping... Read more
Incident date: May 2, 2022
The contact owns a 2019 Chrysler Pacifica. The contact stated while his wife was driving at various speeds and depressing the brake pedal, the pedal went to the floorboard but failed to stop the vehicle. The driver heard an abnormal sound and continued to pump on the brake pedal until the vehicle stopped. The contact stated no warning light was illuminated. The driver was able to continue driving ... Read more
Incident date: Jun 8, 2022
The contact owns a 2012 Chrysler 300. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly downshifted and stalled. The contact shifted the vehicle into park(P) and restarted the vehicle however, the engine revved but the vehicle failed to move forward. The vehicle was towed the residence. The following day the vehicle started and drove as designed; however, the veh... Read more
Incident date: Jun 8, 2022
The contact owns a 2012 Chrysler 300. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly downshifted and stalled. The contact shifted the vehicle into park(P) and restarted the vehicle however, the engine revved but the vehicle failed to move forward. The vehicle was towed the residence. The following day the vehicle started and drove as designed; however, the veh... Read more