Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2013) — ENGINE
Jul 18, 2022
Incident date: Dec 28, 2021
Consistent failure of the "Total Integrated Power Module" which controls so many items in the car such as windshield wipers, windshield defroster fan, exterior lighting systems, heater fan, the ability for the car to start, the horn may or may not sound and many other accessory related items. It is a very WELL KNOWN failure of these modules and they are basically un available blamed on the supply... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — VISIBILITY/WIPER
Jul 18, 2022
Incident date: Dec 28, 2021
Consistent failure of the "Total Integrated Power Module" which controls so many items in the car such as windshield wipers, windshield defroster fan, exterior lighting systems, heater fan, the ability for the car to start, the horn may or may not sound and many other accessory related items. It is a very WELL KNOWN failure of these modules and they are basically un available blamed on the supply... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Jul 18, 2022
Incident date: Dec 28, 2021
Consistent failure of the "Total Integrated Power Module" which controls so many items in the car such as windshield wipers, windshield defroster fan, exterior lighting systems, heater fan, the ability for the car to start, the horn may or may not sound and many other accessory related items. It is a very WELL KNOWN failure of these modules and they are basically un available blamed on the supply... Read more
Incident date: Jul 18, 2022
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control... Read more
Incident date: Jul 18, 2022
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control... Read more
Incident date: Jul 18, 2022
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control... Read more
Incident date: Apr 19, 2022
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 o... Read more
Incident date: Apr 19, 2022
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 o... Read more
Incident date: Apr 19, 2022
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 o... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Jul 18, 2022
Incident date: Jul 15, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
Incident date: Jun 26, 2022
Van showed the message "Stop safely the vehicle will shut off" and stopped on the road. It was immobile for close to 30 mins. I was able to start and drive back home. It again stopped on the road on the way to the dealer. I have seen number of complaints on this van on the internet. My van is still with the dealer and they could not fix the problem in the past 15days
Incident date: Jun 26, 2022
Van showed the message "Stop safely the vehicle will shut off" and stopped on the road. It was immobile for close to 30 mins. I was able to start and drive back home. It again stopped on the road on the way to the dealer. I have seen number of complaints on this van on the internet. My van is still with the dealer and they could not fix the problem in the past 15days
Incident date: Jun 26, 2022
Van showed the message "Stop safely the vehicle will shut off" and stopped on the road. It was immobile for close to 30 mins. I was able to start and drive back home. It again stopped on the road on the way to the dealer. I have seen number of complaints on this van on the internet. My van is still with the dealer and they could not fix the problem in the past 15days
Incident date: May 19, 2022
Touchscreen delaminating causing the screen to bug out, click button, black out, malfunction. The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free... Read more
Incident date: Jul 17, 2022
Start stop feature has been enabled the doors don’t open Car won’t start is not the battery Mechanic says its an electric issue factory issue car now just stoped and im not able to use it
Incident date: Jul 17, 2022
Start stop feature has been enabled the doors don’t open Car won’t start is not the battery Mechanic says its an electric issue factory issue car now just stoped and im not able to use it
CHRYSLER
TOWN AND COUNTRY
(2014) — STRUCTURE:BODY
Jul 18, 2022
Incident date: Jul 11, 2022
Driver-side sliding passenger door cinch motor keeps activating when it is hot outside. Usually when above 85 degrees and the direct sun hitting the side of the van. Sometimes runs continually for one to two minutes. Sometimes after locking doors alarm will go off on its own. When driving down the road door ajar light and chime will come on also interior lights will flash. No issue in colder weath... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Jul 18, 2022
Incident date: Jul 11, 2022
Driver-side sliding passenger door cinch motor keeps activating when it is hot outside. Usually when above 85 degrees and the direct sun hitting the side of the van. Sometimes runs continually for one to two minutes. Sometimes after locking doors alarm will go off on its own. When driving down the road door ajar light and chime will come on also interior lights will flash. No issue in colder weath... Read more
Incident date: May 10, 2022
The contact owns a 2019 Chrysler Pacifica. The contact stated while driving the vehicle at an undisclosed speed, the electrical system warning light illuminated. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the auxiliary battery and main battery had failed. The vehicle was repaired. T... Read more
Incident date: Jun 27, 2022
I was crossing over and intersection and another lady was speeding playing on her phone and didn't realize she had a stop sign and hit me directly in the driver side door she was driving a 2007 Chevy Tahoe SUV as well my car was deemed a total loss and not one of my air bags came out.
Crash
2 injured
Incident date: Jul 16, 2022
The passenger side headrest airbag deployed while driving. No accident and was not hit by anything.
Incident date: Jul 16, 2022
The passenger side headrest airbag deployed while driving. No accident and was not hit by anything.
Incident date: Jul 16, 2022
The passenger side headrest airbag deployed while driving. No accident and was not hit by anything.
Incident date: Jun 22, 2022
Automatic right passenger sliding door will not operate with the outside door handle or inside pillar switch making it a safety concern.
Incident date: Jul 17, 2022
I was driving and pulled up to a stop light. The car all of a sudden turned off. I had to place the car in park, and reset. The error light said to service the auto start stop feature. This is the third time the car has turned off in the middle of driving.
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Jul 16, 2022
Incident date: Mar 5, 2022
While driving, the van would rev up to almost 600 rpm & wasn't stopping and then the thermal light or a red light came on. We eventually got to the next exit & thought maybe it was the coolant, though we had checked it previously. It did have antifreeze in it, also, the temperature gage was not high or showing it was overheating either. After checking, we started on the road again, and the engin... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Jul 16, 2022
Incident date: Jun 1, 2022
Both back doors will not shut properly. Left side no longer locks. SAFTY ISSUE. While driving the car the right back door will randomly start making a sound like it is trying to latch, but can’t. The interior lights will begin to come on and off. Warning lights will begin to flash with a message that reads door is opened on the dashboard message system. Looked up mechanical issue with 2014 back ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Jul 16, 2022
Incident date: Jul 5, 2022
The transmission will not shift past 1st. I have had 3 transmissions in this vehicle and they all failed . This is a real issue . Check engine light on and shows powertrain transmission fail. We went out of town on vacation and transmission went out and vehicle would die out. It would not shift past 1st. We where scared my family and I, that we would not make it back to our state. We did no... Read more
Incident date: Jun 16, 2022
The vehicle lost all power, engine, shifting capabilities while on the freeway. The car was luckily able to be steered without power steering to the side of the freeway in an 80 mph zone. There were 6 occupants who were nearly hit and almost caused multiple accidents. It was towed to a dealership and was confirmed to have power inverter module failure. This is a common problem in 2017-2018 Chrysle... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Jul 15, 2022
Incident date: Jul 15, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — ENGINE
Jul 15, 2022
Incident date: Jul 15, 2022
The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option Chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over $3,000 a month for a rental vehicle in the hopes of receiving reimbursement which still would not solve that our vehicle is parked right outside o... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — ELECTRICAL SYSTEM
Jul 15, 2022
Incident date: Jul 15, 2022
The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option Chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over $3,000 a month for a rental vehicle in the hopes of receiving reimbursement which still would not solve that our vehicle is parked right outside o... Read more
Incident date: Jun 24, 2022
Driveshaft OEM Replacement no E.T.A same year and other make and models example dodge charger
Incident date: Sep 17, 2021
OBSERVED VEHICLE TO HAVE WARPED PANELS ON ALL 4 DOORS. PANELING HAS DELAMINATED ABOVE LOCK PIN AND LOCKING PIN IS OBSTRUCTED CREATING UNLOCK/LOCKING FAILURES. NEW PANELS WERE ORDERED VIA CHRYSLER DEALERSHIP IN SEP/2021. DEALERSHIP NOTIFIED THAT REPLACEMENT PANELS ARE DISCONTINUED AND ARE UNABLE TO SHIP TO REPAIR FACILITIES DUE TO REPLACEMENT PANELS HAVING THE SAME DEFECT.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Jul 14, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — FUEL/PROPULSION SYSTEM
Jul 14, 2022
Incident date: Jul 14, 2022
We own a 2018 Chrysler Pacifica Hybrid. The VIN was included in NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, AFTER 5 months, the part to do the recall repair is not yet available. The manufacturer had exceeded a reasonable amount of time for the recall repair. We have not experienced a failure, however we cannot charge the car and are instructed to park it away from other s... Read more
Incident date: Apr 20, 2022
Vehicle with 60,850 miles (just out of warranty) had leaky right head gasket. This caused the engine to hesitate where power was needed before starting to move and engine did not run smoothly. This caused unsafe conditions when parallel parking - where quick engine response was needed to get out of the roadway from oncoming traffic. The problem was confirmed by check engine light and repaired by a... Read more
CHRYSLER
PT CRUISER
(2001) — ELECTRICAL SYSTEM
Jul 13, 2022
Incident date: Jun 17, 2022
The electrical system is malfunctioning the fans do not kick on at all,even after reaching temperature.Even when the "Air" condition is turned on full blast or the "Heater" it doesn't matter which one is used it still doesn't engage the "Fan".
CHRYSLER
PT CRUISER
(2001) — ENGINE
Jul 13, 2022
Incident date: Jun 17, 2022
The electrical system is malfunctioning the fans do not kick on at all,even after reaching temperature.Even when the "Air" condition is turned on full blast or the "Heater" it doesn't matter which one is used it still doesn't engage the "Fan".
Incident date: Jul 11, 2022
My 2017 Chrysler Pacifica Touring Minivan has a steering issue. Within the last month, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slight turn ... Read more
Incident date: Jul 13, 2022
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been ex... Read more
Incident date: Jul 13, 2022
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been ex... Read more
Incident date: Jul 13, 2022
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been ex... Read more
Incident date: May 10, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: May 10, 2021
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: Jul 13, 2022
The car will consistently slip from park to reverse when you try to exit the car. You have to push the shifter into park twice for it to remain in park. Very dangerous, as it WILL be in reverse if you are not careful exiting the car.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Jul 11, 2022
Incident date: Jun 24, 2022
I was driving on I95 in Virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in Maryland and were far from home. It was a very dangerous situation on the should of I95. When the car lost power I got an error message to put the Van into park. The Van is under recall for a fire risk which s... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — UNKNOWN OR OTHER
Jul 11, 2022
Incident date: Jun 24, 2022
I was driving on I95 in Virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in Maryland and were far from home. It was a very dangerous situation on the should of I95. When the car lost power I got an error message to put the Van into park. The Van is under recall for a fire risk which s... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — HYBRID PROPULSION SYSTEM
Jul 11, 2022
Incident date: Feb 11, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving appro... Read more
Incident date: Jul 11, 2022
Our van completely stalled while driving. It just shut off while we were driving twice today. This is the first event to happen like this. We could have been in a serious wreck as we had just exited the interstate both times. "Start/stop unavailable" and "service shifter" warnings appeared.