Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Aug 18, 2022
When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they ... Read more
Incident date: Sep 30, 2022
Car stalls when starting from a stop. If the outside air temperature is below 50 degrees F, it seems worse. There are no warning lights, no codes...it just stalls out. It will usually start after trying once (It takes at least 20-30 seconds of trying to start before it does). I was pulling from a redlight to a 4 lane road when it stalled. I had no where to go. When I first purchased the car,... Read more
Incident date: Sep 30, 2022
Car stalls when starting from a stop. If the outside air temperature is below 50 degrees F, it seems worse. There are no warning lights, no codes...it just stalls out. It will usually start after trying once (It takes at least 20-30 seconds of trying to start before it does). I was pulling from a redlight to a 4 lane road when it stalled. I had no where to go. When I first purchased the car,... Read more
Incident date: Sep 30, 2022
Car stalls when starting from a stop. If the outside air temperature is below 50 degrees F, it seems worse. There are no warning lights, no codes...it just stalls out. It will usually start after trying once (It takes at least 20-30 seconds of trying to start before it does). I was pulling from a redlight to a 4 lane road when it stalled. I had no where to go. When I first purchased the car,... Read more
Incident date: Sep 5, 2022
On more than one occasion when I was on a four-lane highway with no vehicle in front of me in my lane, while I was passing a slower moving vehicle in the outer lane, my vehicle slammed on the aes brakes and would have absolutely caused a crash if there would have been a vehicle behind me. That person could have no possibly reacted fast enough to prevent his vehicle from rear-ending my vehicle. A... Read more
Incident date: Sep 5, 2022
On more than one occasion when I was on a four-lane highway with no vehicle in front of me in my lane, while I was passing a slower moving vehicle in the outer lane, my vehicle slammed on the aes brakes and would have absolutely caused a crash if there would have been a vehicle behind me. That person could have no possibly reacted fast enough to prevent his vehicle from rear-ending my vehicle. A... Read more
Incident date: Jun 14, 2022
The contact owns a 2005 Chrysler 300. The contact stated that while the mother was driving at approximately 10 mph when suddenly the driver-side air bag erroneously deployed. During the incident, no crash had occurred and the vehicle had not driven over a pothole or bump in the road. The driver sustained a left-hand injury which included three fractured fingers. The local dealer and manufacturer w... Read more
1 injured
Incident date: Sep 29, 2022
The contact owns a 2018 Chrysler 300. The contact stated that while reversing the vehicle, the rearview camera was inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.
Incident date: Sep 21, 2022
On 3 separate occasions while driving the dashboard has flashed the error message "Shift to P, Service Charging System". As soon as this occurs, the car begins to lose power and is no longer driveable. Once the car is shifted to "Park" it is temporarily stuck in that position with the car "On" but no power to the engine. For somewhere between 30-90s the car can't be turned off or shifted out of "P... Read more
Incident date: Sep 29, 2022
while driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling. A message on the screen appeared "service charging system" and " put car in Park". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to move the car from the left la... Read more
Incident date: Sep 29, 2022
while driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling. A message on the screen appeared "service charging system" and " put car in Park". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to move the car from the left la... Read more
Incident date: Sep 29, 2022
while driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling. A message on the screen appeared "service charging system" and " put car in Park". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to move the car from the left la... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Sep 29, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The c... Read more
Incident date: Sep 28, 2022
The automatic start/stop has consistently been an issue. The car auto stopped while I was at a light in the middle of a busy intersection and caused the entire car to shut off instantly with no warning, the whole car except the radio went black. There was no light on the dashboard until after it shut off and was jump-started. Both aux battery, regular battery and 2 relays have already had to be re... Read more
Incident date: Sep 28, 2022
UNKNOWN. Vehicle stalls out when attempting to start. If started vehicle can drive fine but when stopped at a light it stallls out from time to time requiring you to shut it completely off after putting it in park and restarting. At times it will fail to restart. There is no check engine light or anything for a shop to find the issue.
Incident date: Sep 28, 2022
UNKNOWN. Vehicle stalls out when attempting to start. If started vehicle can drive fine but when stopped at a light it stallls out from time to time requiring you to shut it completely off after putting it in park and restarting. At times it will fail to restart. There is no check engine light or anything for a shop to find the issue.
CHRYSLER
TOWN AND COUNTRY
(2016) - SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
Sep 28, 2022
Incident date: Sep 21, 2022
The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to strap the car seat into the 3rd row seat belt, the buckle failed to attach. The contact stated that an internal piece was missing. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN and there was no warranty on the vehicle. The contact was advised to p... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - EXTERIOR LIGHTING:HEADLIGHTS
Sep 28, 2022
Incident date: Jun 1, 2022
The contact owns a 2010 Chrysler Town and Country. The contact stated that he was unable to drive the vehicle at night because to the headlights were inoperable. There were no warning lights illuminated. The contact called an unknown dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified about the failure but provided no additional assistance. The vehicle was taken to ... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Sep 28, 2022
Incident date: Sep 28, 2022
ABS/TCS/EBP/ESP warning lights all illuminate during system check at 8mph. Diagnostic code C2200 - Internal Module Fault. Ongoing issue. Appears to be ambient temperature related. Internet+forum searchs find this exact condition very common on 2008 model Chrysler minivan. Requires ABS controller replacement with has been discontinued by Mopar. 2008 was the only model year to utilize this particu... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - SERVICE BRAKES
Sep 28, 2022
Incident date: Sep 28, 2022
ABS/TCS/EBP/ESP warning lights all illuminate during system check at 8mph. Diagnostic code C2200 - Internal Module Fault. Ongoing issue. Appears to be ambient temperature related. Internet+forum searchs find this exact condition very common on 2008 model Chrysler minivan. Requires ABS controller replacement with has been discontinued by Mopar. 2008 was the only model year to utilize this particu... Read more
Incident date: Sep 28, 2022
The steering frequently sticks when driving around curves. In order to get the steering unstuck, it requires a slight counter-steer. This counter-steer is very dangerous especially at higher rates of speed. At times, I am forced to counter-steer which results in crossing a double yellow line. I fear that if this problem persists or gets worse, a head on collision will result. No warning lamps have... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - SERVICE BRAKES
Sep 27, 2022
Incident date: Sep 26, 2022
Van engine dies while driving. Has happened four times at high rate of speed— once on the expressway going 65 mph. Dash lights come on when driving and engine dies. Power steering and brakes go out. No codes. I coast to a stop on side of road. When trying to restart, van will have power, but will not turn over. After about 45-60 minutes, starts and runs normally. Could not replicate problem at... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - STEERING
Sep 27, 2022
Incident date: Sep 26, 2022
Van engine dies while driving. Has happened four times at high rate of speed— once on the expressway going 65 mph. Dash lights come on when driving and engine dies. Power steering and brakes go out. No codes. I coast to a stop on side of road. When trying to restart, van will have power, but will not turn over. After about 45-60 minutes, starts and runs normally. Could not replicate problem at... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
Sep 27, 2022
Incident date: Sep 26, 2022
Van engine dies while driving. Has happened four times at high rate of speed— once on the expressway going 65 mph. Dash lights come on when driving and engine dies. Power steering and brakes go out. No codes. I coast to a stop on side of road. When trying to restart, van will have power, but will not turn over. After about 45-60 minutes, starts and runs normally. Could not replicate problem at... Read more
Incident date: Sep 1, 2020
Misfire on #6 cylinder only has 85,000 miles. Mechanic said my engine needs to be replace with new engine
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Sep 27, 2022
Incident date: Aug 1, 2021
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that after starting the vehicle, the parking brake inadvertently engaged and the passenger's and driver's side rear sliding doors were unable to unlock. The contact disconnected the battery to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware ... Read more
Incident date: Sep 1, 2022
the rear vehicle camera stays on for 2 miuntes after the car changes gear from reverse to drive. It is distracting.
Incident date: Sep 1, 2021
The vehicle is experiencing rough, late shifts when pressing the gas. The vehicle frequently lunges forward while your foot is steady on the gas pedal, feeling as if you have been hit from behind. It has 36,000 miles on it.
Incident date: Sep 1, 2021
The vehicle is experiencing rough, late shifts when pressing the gas. The vehicle frequently lunges forward while your foot is steady on the gas pedal, feeling as if you have been hit from behind. It has 36,000 miles on it.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Sep 26, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
Incident date: Sep 25, 2022
There were 7 recalls on my make, year, model vehicle. Three of which were Brakes, Air Bags, and the TPMS tire monitoring system. Other body parts, doors and hood releases had recalls along with hvac/air conditioning systems. Radiator/fan motor failures. Doors flying open during transit. The ABS control module could cause the brakes to lock-up during braking. Shorts from unused connectors f... Read more
Incident date: Sep 25, 2022
There were 7 recalls on my make, year, model vehicle. Three of which were Brakes, Air Bags, and the TPMS tire monitoring system. Other body parts, doors and hood releases had recalls along with hvac/air conditioning systems. Radiator/fan motor failures. Doors flying open during transit. The ABS control module could cause the brakes to lock-up during braking. Shorts from unused connectors f... Read more
Incident date: Sep 25, 2022
There were 7 recalls on my make, year, model vehicle. Three of which were Brakes, Air Bags, and the TPMS tire monitoring system. Other body parts, doors and hood releases had recalls along with hvac/air conditioning systems. Radiator/fan motor failures. Doors flying open during transit. The ABS control module could cause the brakes to lock-up during braking. Shorts from unused connectors f... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - FUEL/PROPULSION SYSTEM
Sep 26, 2022
Incident date: Jan 4, 2022
The TIPM is failing, not allowing the van to start when it gets so cold out. We were quoted $2000 to get it repaired. We found an article stating this is a common issue and was being repaired by Chrysler.
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Sep 26, 2022
Incident date: Jan 4, 2022
The TIPM is failing, not allowing the van to start when it gets so cold out. We were quoted $2000 to get it repaired. We found an article stating this is a common issue and was being repaired by Chrysler.
Incident date: Sep 23, 2022
The contact owned a 2007 Chrysler Pacifica. The contact stated that the vehicle had been parked in the driveway for a week when it caught fire. The contact's husband looked outside the window of their residence and noticed that the vehicle had caught fire from the engine. The fire also caused damage to the garage door and siding. The fire department arrived on the scene and extinguished the fire. ... Read more
Fire
Incident date: Jul 20, 2022
Has stalled on freeway twice now. All check engine lights come on, car goes into limp mode then stalls. Will not allow moving from park into drive. Has left us stranded 3 times. Chrysler including dealers not helpful.
Incident date: Jul 20, 2022
Has stalled on freeway twice now. All check engine lights come on, car goes into limp mode then stalls. Will not allow moving from park into drive. Has left us stranded 3 times. Chrysler including dealers not helpful.
Incident date: Sep 22, 2022
Electrical system under the seats smoked and went out for the air bags. Cost me $2,200 dollars out of pocket. I am on Social Security. Can't afford such dept. Brakes are sluggish and can't be trusted to stop quickly. Power Train ,Electrical System,Engine not safe. Electrical system, Service Brakes, Forward Collision Avoidance System needs to be looked at and replace if needed.
Crash
Incident date: Sep 22, 2022
Electrical system under the seats smoked and went out for the air bags. Cost me $2,200 dollars out of pocket. I am on Social Security. Can't afford such dept. Brakes are sluggish and can't be trusted to stop quickly. Power Train ,Electrical System,Engine not safe. Electrical system, Service Brakes, Forward Collision Avoidance System needs to be looked at and replace if needed.
Crash
Incident date: Sep 22, 2022
Electrical system under the seats smoked and went out for the air bags. Cost me $2,200 dollars out of pocket. I am on Social Security. Can't afford such dept. Brakes are sluggish and can't be trusted to stop quickly. Power Train ,Electrical System,Engine not safe. Electrical system, Service Brakes, Forward Collision Avoidance System needs to be looked at and replace if needed.
Crash
CHRYSLER
TOWN AND COUNTRY
(2010) - EXTERIOR LIGHTING
Sep 26, 2022
Incident date: Jul 26, 2021
The contact owns a 2010 Chrysler Town and Country. The contact stated that while operating the vehicle, the headlights would randomly turn off, creating a visibility hazard for the driver. When the failure occurred, the headlights could not be reactivated. Additionally, the braking system would randomly malfunction causing an extended stopping distance. The vehicle was taken to the local mechanic ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - POWER TRAIN
Sep 26, 2022
Incident date: Jul 26, 2021
The contact owns a 2010 Chrysler Town and Country. The contact stated that while operating the vehicle, the headlights would randomly turn off, creating a visibility hazard for the driver. When the failure occurred, the headlights could not be reactivated. Additionally, the braking system would randomly malfunction causing an extended stopping distance. The vehicle was taken to the local mechanic ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Sep 26, 2022
Incident date: Jul 26, 2021
The contact owns a 2010 Chrysler Town and Country. The contact stated that while operating the vehicle, the headlights would randomly turn off, creating a visibility hazard for the driver. When the failure occurred, the headlights could not be reactivated. Additionally, the braking system would randomly malfunction causing an extended stopping distance. The vehicle was taken to the local mechanic ... Read more
Incident date: Sep 1, 2022
My service airbag light came on on Dash and I ran the code it says airbag circuit is open.
Incident date: Sep 19, 2022
The contact owns a 2015 Chrysler 200. The contact stated that the check engine, ABS, traction control, and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the oil pressure sensor and housing needed to be replaced. The vehicle was repaired; however, the contact stated that while reversing into the parking lot, she heard a rattlin... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Sep 26, 2022
Incident date: Feb 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local d... Read more
CHRYSLER
TOWN AND COUNTRY
(2006) - UNKNOWN OR OTHER
Sep 25, 2022
Incident date: Oct 1, 2020
The horn does not work and there was a recall for this.
Incident date: May 18, 2022
My Pacifica has random moments where the steering wheel feels really stiff while in motion. So stiff, It’s on the verge of me not being able to steer! It also has random moments where the engine will stall while I am in motion. Sometimes when I press the gas to accelerate it will have a moment of lagging then it will abruptly shift into a higher gear. I’m wondering if there is something seriou... Read more
Incident date: May 18, 2022
My Pacifica has random moments where the steering wheel feels really stiff while in motion. So stiff, It’s on the verge of me not being able to steer! It also has random moments where the engine will stall while I am in motion. Sometimes when I press the gas to accelerate it will have a moment of lagging then it will abruptly shift into a higher gear. I’m wondering if there is something seriou... Read more