Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Oct 7, 2022
At low speeds when shifting into 2nd gear the car slips, rpm's raise and then it suddenly and aggressively jerks into 2nd gear. If the start and stop feature is enabled and you are in a situation where the feature is engaging and disengaging like traffic then after a few of the jerks into 2nd gear it seems the PCM will get discombobulated and display a P0732 error.
Incident date: Oct 8, 2022
Vehicle’s LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard because it is very distracting attending to the incessant... Read more
Incident date: Oct 8, 2022
Power Steering is unavailable Stop/start is unavailable Wasn’t able to avoid an accident this morning from deer. Steering went out.
Crash
Incident date: Oct 8, 2022
Power Steering is unavailable Stop/start is unavailable Wasn’t able to avoid an accident this morning from deer. Steering went out.
Crash
Incident date: Oct 8, 2022
Power Steering is unavailable Stop/start is unavailable Wasn’t able to avoid an accident this morning from deer. Steering went out.
Crash
Incident date: Sep 17, 2022
Dear Sir or Madam, There was a recall on our vehicle for the Battery Cables. It was supposed to fix the Stop/Start on our car. Prior to getting the Recall done, our car didn't restart at a stop light/sign causing us to put it back in park and restart the car. We went to have the Recall done and were told that that would not fix the problem, we needed to buy the second battery. We did - costin... Read more
Incident date: Oct 3, 2022
The infotainment system screen is delaminating causing ghost touches and has the ability to call 911, change heating changes and distraction to driver while driving the car ..this is the heart of the car and can be very dangerous
CHRYSLER
TOWN AND COUNTRY
(2012) - UNKNOWN OR OTHER
Oct 7, 2022
Incident date: Jan 5, 2022
The driver-side rear sliding door lock actuator has failed to operate any longer and because of this part failure, the driver-side sliding door will not unlock or open. The safety of my family is being put at risk because should we be in an accident on the passenger side of the car, for example and "t-bone" or a roll-over that does not allow us to use the passenger side doors, everyone in the back... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Oct 7, 2022
Incident date: Jan 5, 2022
The driver-side rear sliding door lock actuator has failed to operate any longer and because of this part failure, the driver-side sliding door will not unlock or open. The safety of my family is being put at risk because should we be in an accident on the passenger side of the car, for example and "t-bone" or a roll-over that does not allow us to use the passenger side doors, everyone in the back... Read more
Incident date: Jul 19, 2017
Car was stalling and had electrical issues. I paid to get it fixed but never knew there was a recall for my vehicles alternator. The vehicle battery dies fairly quickly from time to time still and every know and then I have to call AAA to jump my car and they say my battery is good. Chrysler's number for this recall is T36. I never received a noticed.
Incident date: Jul 19, 2017
Car was stalling and had electrical issues. I paid to get it fixed but never knew there was a recall for my vehicles alternator. The vehicle battery dies fairly quickly from time to time still and every know and then I have to call AAA to jump my car and they say my battery is good. Chrysler's number for this recall is T36. I never received a noticed.
Incident date: Jul 19, 2017
Car was stalling and had electrical issues. I paid to get it fixed but never knew there was a recall for my vehicles alternator. The vehicle battery dies fairly quickly from time to time still and every know and then I have to call AAA to jump my car and they say my battery is good. Chrysler's number for this recall is T36. I never received a noticed.
Incident date: Oct 5, 2022
At low speed, the vehicle will suddenly loose power to the wheels, the engine will then race (causing one to back of the accelerator) and then there is a sudden jerk forward as the powertrain appears to re-engage and normal driving returns. The jerk almost feels like the vehicle has been hit as the driver and passengers' bodies are flung forward. Over the last three years, this problem has occur... Read more
Incident date: Oct 2, 2022
My wife pulled out into traffic and the van wouldn't move when accelerater petal was pushed. After pushing it to the floor 3 time it finally began to move.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - UNKNOWN OR OTHER
Oct 6, 2022
Incident date: Oct 3, 2022
The car alerted me that it would shut off while driving down the highway at 65 mph. It had 65 mile range on gas. Gas pedal was unresponsive and I coasted to a stop. Car would restart but gas pedal would not make the van go.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
Oct 6, 2022
Incident date: Oct 3, 2022
The car alerted me that it would shut off while driving down the highway at 65 mph. It had 65 mile range on gas. Gas pedal was unresponsive and I coasted to a stop. Car would restart but gas pedal would not make the van go.
Incident date: Aug 4, 2022
The contact owns a 2012 Chrysler 200. The contact stated while driving approximately 40 MPH, numerous warning lights illuminated and the vehicle stalled. The contact lost power steering and power brakes and was unable to pull the vehicle off to side of the roadway. The contact had the vehicle towed to her residence and had an independent mechanic diagnose the vehicle and he determined that the eng... Read more
Incident date: Sep 23, 2022
At 130,000 miles a oil leak became very noticeable. The rear main oil seal was destroyed. Due to the oil leak the front belly pan(68102931ab) became a dangerous hazard. The front belly pan became completely soaked in oil and was dragging under the car. Once the car was taken apart by the tech it was discovered that the oil cooling house (68105583af) was cracked.
Incident date: Sep 23, 2022
At 130,000 miles a oil leak became very noticeable. The rear main oil seal was destroyed. Due to the oil leak the front belly pan(68102931ab) became a dangerous hazard. The front belly pan became completely soaked in oil and was dragging under the car. Once the car was taken apart by the tech it was discovered that the oil cooling house (68105583af) was cracked.
CHRYSLER
TOWN AND COUNTRY
(2012) - SERVICE BRAKES
Oct 5, 2022
Incident date: Aug 27, 2022
Vehicle has shut off, while driving, multiple times over the past year and a half. The first instance was Summer 2021. Coming to a stop from a highway exit ramp and the van shut off for no reason. I was eventually able to restart and drive within a few minutes. A few days later, the van would shut down, or try to shut down, every time I would slow to a stop during a 2 hour trip. A few months ago, ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
Oct 5, 2022
Incident date: Aug 27, 2022
Vehicle has shut off, while driving, multiple times over the past year and a half. The first instance was Summer 2021. Coming to a stop from a highway exit ramp and the van shut off for no reason. I was eventually able to restart and drive within a few minutes. A few days later, the van would shut down, or try to shut down, every time I would slow to a stop during a 2 hour trip. A few months ago, ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Oct 5, 2022
Incident date: Aug 27, 2022
Vehicle has shut off, while driving, multiple times over the past year and a half. The first instance was Summer 2021. Coming to a stop from a highway exit ramp and the van shut off for no reason. I was eventually able to restart and drive within a few minutes. A few days later, the van would shut down, or try to shut down, every time I would slow to a stop during a 2 hour trip. A few months ago, ... Read more
Incident date: Mar 6, 2021
Air bags failed to deploy during wreck. Multiple both axle and wheel bearings failures
Incident date: Mar 6, 2021
Air bags failed to deploy during wreck. Multiple both axle and wheel bearings failures
Incident date: Mar 6, 2021
Air bags failed to deploy during wreck. Multiple both axle and wheel bearings failures
Incident date: Aug 18, 2022
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a... Read more
Incident date: Aug 18, 2022
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) - ENGINE
Oct 5, 2022
Incident date: Sep 23, 2022
Driving the van and it shuts have no power! It has happened several times
Incident date: Oct 4, 2022
There is a hairline crack on top of the Fuel Pump Plastic Housing cause leak on top of the housing. Fuel Vapor in AC present as well as inside and outside the car. This could be a potential fire hazard and I have read many forums in which many other owners of the same make and model of the car has.
Incident date: Aug 27, 2022
The engine shuttered/shook upon startup and did so continuously. When shifted into gear, the engine ran rough and never normalized. I am afraid to drive it in case something more serious happens to the engine or causes other damage. I havent dared take it over speeds of 40 mph and only lighktly drove it for a week after the CEL turned on. The check engine light turned on, constant, and took the va... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - POWER TRAIN
Oct 3, 2022
Incident date: Oct 3, 2022
Vehicle shuts off while driving, stopping and slowing down.
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Oct 3, 2022
Incident date: Oct 3, 2022
Vehicle shuts off while driving, stopping and slowing down.
CHRYSLER
TOWN AND COUNTRY
(2013) - FUEL/PROPULSION SYSTEM
Oct 3, 2022
Incident date: Oct 3, 2022
Vehicle shuts off while driving, stopping and slowing down.
Incident date: Sep 20, 2022
OEM equipment wheel locks, incorrectly installed either at factory or dealer, were McGard high security wheel locks, and either incorrectly tightened/torqued and/or the equipment used was warned by the mfg of the wheel locks NOT to be used on wheels where the lug studs were exposed to salt/winter conditions, thus causing the OEM equipment to fail and seize on the van. At the first DEALER performe... Read more
Incident date: Oct 3, 2022
We were involved in a small fender bender accident, and the car caught on fire. It started with the dashboard, and it spread to the rest of the vehicle. The car ended up burnt to a crisp. Nothing salvageable.
Crash
Fire
Incident date: Sep 10, 2022
The car battery system has failed over 5x when driving. All of a sudden the car battery lights start coming on & stearing shuts down and car stops. The last time it completely shut down. No power to even run hazard lights. No power to lock the car or rollup the windows. It has been 2 weeks and dealership mechanic can not figure out what is wrong.
Incident date: Sep 10, 2022
The car battery system has failed over 5x when driving. All of a sudden the car battery lights start coming on & stearing shuts down and car stops. The last time it completely shut down. No power to even run hazard lights. No power to lock the car or rollup the windows. It has been 2 weeks and dealership mechanic can not figure out what is wrong.
Incident date: Sep 10, 2022
The car battery system has failed over 5x when driving. All of a sudden the car battery lights start coming on & stearing shuts down and car stops. The last time it completely shut down. No power to even run hazard lights. No power to lock the car or rollup the windows. It has been 2 weeks and dealership mechanic can not figure out what is wrong.
Incident date: Oct 2, 2022
While driving home with my pregnant wife and kids, our van seemed to cut off and coast. I got no response from the accelerator pedal, and there was a message on the dash saying "Shift to P to Start". The check engine light also illuminated. Luckily, we were able to coast and pull over in a neighborhood. I was able to shift to Park and restart the van and finish the drive home. However, the same is... Read more
Incident date: Sep 22, 2022
I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping u... Read more
Incident date: Sep 22, 2022
I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping u... Read more
Incident date: Sep 22, 2022
I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping u... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
Oct 2, 2022
Incident date: Jun 1, 2022
The passenger side sliding door has started intermittently not closing/latching completely whether closed manually or using automatic closure. The door will close but report as open either immediately or sometimes randomly while driving down the road. I know because the door ajar sign is lit, it makes a door open noise, and the overhead lights will even turn on. This could last seconds or minute... Read more
Incident date: Oct 2, 2022
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: Oct 2, 2022
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - POWER TRAIN
Oct 2, 2022
Incident date: Sep 20, 2022
Vehicle completely lost all electrical and drivability components while driving. Car could not be restarted or shifted into gear to get out of lane. Gave multiple warning lights. Vehicle was towed to dealership and was assessed a few days later.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Oct 2, 2022
Incident date: Sep 20, 2022
Vehicle completely lost all electrical and drivability components while driving. Car could not be restarted or shifted into gear to get out of lane. Gave multiple warning lights. Vehicle was towed to dealership and was assessed a few days later.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
Oct 2, 2022
Incident date: Sep 20, 2022
Vehicle completely lost all electrical and drivability components while driving. Car could not be restarted or shifted into gear to get out of lane. Gave multiple warning lights. Vehicle was towed to dealership and was assessed a few days later.
Incident date: Aug 18, 2022
When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they ... Read more
Incident date: Aug 18, 2022
When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they ... Read more