Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - VEHICLE SPEED CONTROL
Nov 8, 2022
Incident date: Nov 7, 2022
All of a sudden while driving 40 miles per hour, “service charging system” warning showed up on dash, asked to put car in park and unable to accelerate. Car stopped working in the middle of a busy road, unable to be restarted for 10 min.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Nov 8, 2022
Incident date: Nov 7, 2022
All of a sudden while driving 40 miles per hour, “service charging system” warning showed up on dash, asked to put car in park and unable to accelerate. Car stopped working in the middle of a busy road, unable to be restarted for 10 min.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - POWER TRAIN
Nov 8, 2022
Incident date: Nov 7, 2022
All of a sudden while driving 40 miles per hour, “service charging system” warning showed up on dash, asked to put car in park and unable to accelerate. Car stopped working in the middle of a busy road, unable to be restarted for 10 min.
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
Nov 6, 2022
Incident date: Nov 6, 2022
Passenger headrest violently exploded forward without warning while car was parked and running with my wife in the passenger seat.
1 injured
Incident date: Nov 1, 2022
I drive my daughter's van to transport my 3 years old autistic grandson to preschool and I have experienced several problems. 6 times the van died when I accelerated from a stopped position. Once I was turning onto a highway. The passenger-side sliding door opened while I was driving. The passenger front window has opened 2 different times. The lights on the dash go out while driving. The transmis... Read more
Incident date: Nov 1, 2022
I drive my daughter's van to transport my 3 years old autistic grandson to preschool and I have experienced several problems. 6 times the van died when I accelerated from a stopped position. Once I was turning onto a highway. The passenger-side sliding door opened while I was driving. The passenger front window has opened 2 different times. The lights on the dash go out while driving. The transmis... Read more
Incident date: Nov 1, 2022
I drive my daughter's van to transport my 3 years old autistic grandson to preschool and I have experienced several problems. 6 times the van died when I accelerated from a stopped position. Once I was turning onto a highway. The passenger-side sliding door opened while I was driving. The passenger front window has opened 2 different times. The lights on the dash go out while driving. The transmis... Read more
CHRYSLER
PT CRUISER
(2006) - AIR BAGS
Nov 5, 2022
Incident date: Sep 15, 2022
Air bag warning light on
Incident date: Jun 1, 2022
Our Pacifica's steering will "stick" when coming out of a curve. So far mostly right hand curves but is starting to stick going left slightly. This happens after driving a short amount of time and will continue the entire trip once it starts to malfunciton. It typically happens when doing normal back highway speeds in curves, i.e. 30-65 MPH. I have video evidence of these issues and have shown mul... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ELECTRICAL SYSTEM
Nov 5, 2022
Incident date: Aug 21, 2022
Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “Service Charging System” , “Service Hybrid System”, “Shift into Park”. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced transmission. Errors come back intermittently after transmission replaced. Has us seriously questioning... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - FUEL/PROPULSION SYSTEM
Nov 5, 2022
Incident date: Aug 21, 2022
Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “Service Charging System” , “Service Hybrid System”, “Shift into Park”. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced transmission. Errors come back intermittently after transmission replaced. Has us seriously questioning... Read more
Incident date: Oct 27, 2022
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart t... Read more
Incident date: Oct 27, 2022
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart t... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Nov 5, 2022
Incident date: Sep 2, 2022
Airbag light is on as well as periodic sound alert. Safety aspect I am unsure as I do not see any recall on the vehicle. Dealer wants too much money to inspect but says the car is fine to drive. Online reports contradict this information. No other issues present with vehicle.
Incident date: Oct 31, 2022
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that ... Read more
Incident date: Oct 31, 2022
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that ... Read more
Incident date: Oct 31, 2022
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that ... Read more
Incident date: Nov 4, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 30 MPH, the vehicle lost motive power however, the engine was still running. There were several unknown warning lights illuminated. The contact was able to pull over on the side of the road and waited for the vehicle to cool down. The contact was able to shut down and restart the vehicle. The vehicle was not diagnosed or r... Read more
Incident date: Oct 1, 2022
My son was driving his car which is a 2013 Chrysler 200 when the engine suddenly began to knock loudly and then the car shut off in traffic. There were no breaks or steering which nearly resulted in my son having an accident. He was able to get the car pulled to the side. Then we had the car towed to the shop. The mechanics said the dipstick showed no and that the knock was the result of an engine... Read more
Incident date: Feb 1, 2022
Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that ... Read more
Incident date: Feb 1, 2022
Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that ... Read more
Incident date: Feb 1, 2022
Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that ... Read more
Incident date: Nov 4, 2022
Panoramic sunroof glass exploded.
Incident date: Nov 3, 2022
As I was driving down a slight slope while braking to try to come to a stop, the car died / shut off. Within the few seconds that I was trying to slow to a stop, the brakes stopped working, various lights turned on the Dash (I can't remember which), and then the car shut off entirely. If there was a car or something in front of me, I would not have been able to stop because the brakes weren't work... Read more
Incident date: Nov 3, 2022
As I was driving down a slight slope while braking to try to come to a stop, the car died / shut off. Within the few seconds that I was trying to slow to a stop, the brakes stopped working, various lights turned on the Dash (I can't remember which), and then the car shut off entirely. If there was a car or something in front of me, I would not have been able to stop because the brakes weren't work... Read more
Incident date: Nov 3, 2022
As I was driving down a slight slope while braking to try to come to a stop, the car died / shut off. Within the few seconds that I was trying to slow to a stop, the brakes stopped working, various lights turned on the Dash (I can't remember which), and then the car shut off entirely. If there was a car or something in front of me, I would not have been able to stop because the brakes weren't work... Read more
Incident date: Oct 30, 2022
The car is prone to intermittent stalling, in which the engine cuts out without warning or signs of stumbling. Often it happens at idle or when initially accelerating from idle, but has also happened several times at speed, up to 40 mph, with accompanying loss of power steering. Sometimes the engine kicks back on after a momentary loss of RPMs, if at speed, but other times it does not. I have b... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Nov 3, 2022
Incident date: Oct 19, 2022
Hi, I have owned this Chrysler Pacifica since 2018 and there have been multiple problems regarding the electrical system every single year and in 2022 it is twice. Every time it goes in for an electrical problem it takes greater than one month to fix the car. The current issue is the recall. My dealer says every other car with recall has been fixed in 2-3 days. Mine is already at 2 weeks. I ha... Read more
Incident date: Mar 20, 2022
22' Pacifica has advanced front brake assist . It does not work. I have tried and it only sets off a audible warning noise and dash says BRAKE. NO braking assist like it was stated it would have. I took it back to dealership 3 times now and have been told every time it has no codes. This safety braking does not work. The settings are all on . But there is no assist braking at all.
Incident date: Mar 20, 2022
22' Pacifica has advanced front brake assist . It does not work. I have tried and it only sets off a audible warning noise and dash says BRAKE. NO braking assist like it was stated it would have. I took it back to dealership 3 times now and have been told every time it has no codes. This safety braking does not work. The settings are all on . But there is no assist braking at all.
Incident date: Mar 20, 2022
22' Pacifica has advanced front brake assist . It does not work. I have tried and it only sets off a audible warning noise and dash says BRAKE. NO braking assist like it was stated it would have. I took it back to dealership 3 times now and have been told every time it has no codes. This safety braking does not work. The settings are all on . But there is no assist braking at all.
Incident date: Nov 2, 2020
The contact owns a 2006 Chrysler 300. The contact stated that the TMPS and another unknown warning light was illuminated. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 174,000.
Incident date: Oct 28, 2022
I was sitting at a stop light waiting to make a left turn when the electrical power steering randomly failed. This issue made it near impossible to turn the car and caused me to almost crash into a light pole when I tried to make the left turn. I then made an attempt to turn into a parking lot to get off the road almost causing me to wreck the car a second time. I have been told by multiple mechan... Read more
Incident date: Oct 28, 2022
I was sitting at a stop light waiting to make a left turn when the electrical power steering randomly failed. This issue made it near impossible to turn the car and caused me to almost crash into a light pole when I tried to make the left turn. I then made an attempt to turn into a parking lot to get off the road almost causing me to wreck the car a second time. I have been told by multiple mechan... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Nov 1, 2022
Incident date: Oct 21, 2022
Upon leaving work my battery (only installed for 3 months) was completely dead. After a co-worker jumped my van off I went straight to Advanced and had them check the battery. It showed something was still on/running however the keys were in my hand and absolutely nothing was on or plugged in. He went ahead and replaced my battery. The next day I went out on errands and it started fine. That ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - FUEL/PROPULSION SYSTEM
Nov 1, 2022
Incident date: Oct 21, 2022
Upon leaving work my battery (only installed for 3 months) was completely dead. After a co-worker jumped my van off I went straight to Advanced and had them check the battery. It showed something was still on/running however the keys were in my hand and absolutely nothing was on or plugged in. He went ahead and replaced my battery. The next day I went out on errands and it started fine. That ... Read more
Incident date: Jan 12, 2022
The vehicle has a continental system in it that I cannot explain where it came from or how it ended up in the vehicle and it has caused my vehicle to drive horribly and it will not even start a times and it has even sped out of control at times it does not allow the air system meaning heat and air conditioning to work or the touch screen and it causes all kinds of weird noises in the vehicle also ... Read more
1 injured
Incident date: Jan 12, 2022
The vehicle has a continental system in it that I cannot explain where it came from or how it ended up in the vehicle and it has caused my vehicle to drive horribly and it will not even start a times and it has even sped out of control at times it does not allow the air system meaning heat and air conditioning to work or the touch screen and it causes all kinds of weird noises in the vehicle also ... Read more
1 injured
Incident date: Jan 12, 2022
The vehicle has a continental system in it that I cannot explain where it came from or how it ended up in the vehicle and it has caused my vehicle to drive horribly and it will not even start a times and it has even sped out of control at times it does not allow the air system meaning heat and air conditioning to work or the touch screen and it causes all kinds of weird noises in the vehicle also ... Read more
1 injured
Incident date: Oct 31, 2022
Today I could not get my fuel door to open. This is frequent and I’ve had it replaced once already. Today I in frustration accidentally popped off the door to the fuel tank and had to go to a dealership to even get it open and get fuel. Then I get home and I try to open the sliding door and it fell off. It was still connected on the track on the bottom. I looked it up and this seems to be a fre... Read more
Incident date: Apr 2, 2021
Transmission jerks or shudders when pressing accelerator. Has almost caused several accidents.
Incident date: Oct 24, 2022
Radiator coolant leaked in cylinder 3 engine (3.6L)has 64K miles after searching online the Pacifica has this issue and Chrysler has not did anything to fix this in recalls
Incident date: Oct 29, 2022
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Incident date: Oct 29, 2022
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Incident date: Oct 29, 2021
I purchased this car a yr ago and have complained about the transmission since the beginning along with oil issues and power issues. They refused to fix it. The car downshifts and throws itself forward and it's almost caused numerous accidents. There's times the car will not go forward and when you hit the gas a little it revs and shoots forward. It's very unsafe and I can't even drive it. I'm pay... Read more
Incident date: Oct 29, 2021
I purchased this car a yr ago and have complained about the transmission since the beginning along with oil issues and power issues. They refused to fix it. The car downshifts and throws itself forward and it's almost caused numerous accidents. There's times the car will not go forward and when you hit the gas a little it revs and shoots forward. It's very unsafe and I can't even drive it. I'm pay... Read more
Incident date: Oct 29, 2021
I purchased this car a yr ago and have complained about the transmission since the beginning along with oil issues and power issues. They refused to fix it. The car downshifts and throws itself forward and it's almost caused numerous accidents. There's times the car will not go forward and when you hit the gas a little it revs and shoots forward. It's very unsafe and I can't even drive it. I'm pay... Read more
Incident date: Oct 28, 2022
Driving down the street and the car just stalls out of nowhere with no warning and then after a while will restart mechanic has no idea what could be wrong
Incident date: Oct 28, 2022
The contact owns a 2016 Chrysler 200. The contact stated that upon starting the vehicle, the RPM fluctuated, and the engine revved without the vehicle accelerating. The transmission warning light illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 87,466.
Incident date: Oct 28, 2022
The contact owns a 2016 Chrysler 200. The contact stated that upon starting the vehicle, the RPM fluctuated, and the engine revved without the vehicle accelerating. The transmission warning light illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 87,466.