Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Aug 27, 2022
I was driving 70 miles an hour, in the left lane ,in heavy traffic on I -75 when I suddenly lost all power. A warning flashed on the screen saying to service charging system. I barely avoided a collision trying to get off the highway. I could has easily collided with another car since I had no power and I had to cross lanes of traffic in order to get off the road.
Incident date: Feb 1, 2022
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like so... Read more
Incident date: Feb 1, 2022
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like so... Read more
Incident date: Feb 1, 2022
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like so... Read more
Incident date: Aug 13, 2022
The engine overheated while driving and required immediate attention, leaving me and my family stranded on the highway. The original code that tripped the check engine light was for a misfire in Cylinder #3, upon further inspection at the dealership it was concluded that the issue was a blown head gasket, causing the engine to overheat and fail. This was confirmed by the dealer. I have sent the is... Read more
Incident date: Aug 13, 2022
The engine overheated while driving and required immediate attention, leaving me and my family stranded on the highway. The original code that tripped the check engine light was for a misfire in Cylinder #3, upon further inspection at the dealership it was concluded that the issue was a blown head gasket, causing the engine to overheat and fail. This was confirmed by the dealer. I have sent the is... Read more
Incident date: Aug 28, 2022
The Pacifica has 4 times in the past 9 months has lost power while driving at a high speed on the Interstate. I am still able to steer and guide the car to the shoulder, then wait 2 minutes and the car starts back up and I am able to drive again. I then have the check engine light on, and the code I get is P0A3F. It has been to Chrysler Service 3 times, and they can't repeat the issue, and cl... Read more
Incident date: Aug 28, 2022
The Pacifica has 4 times in the past 9 months has lost power while driving at a high speed on the Interstate. I am still able to steer and guide the car to the shoulder, then wait 2 minutes and the car starts back up and I am able to drive again. I then have the check engine light on, and the code I get is P0A3F. It has been to Chrysler Service 3 times, and they can't repeat the issue, and cl... Read more
Incident date: Aug 29, 2022
VEHICLE COMPLETELY FAILED(SHUTDOWN for the lack of better term). ALL electrical system turned off. THIS IS VERY SERIOUS ISSUE. NO warning message was issued on the dashboard.
Incident date: Aug 29, 2022
My car stalls when cranking and has shut down before while on the interstate. I think it’s an electrical problem no signs on the dashboard and saying key fob not detected
Incident date: Aug 29, 2022
My car stalls when cranking and has shut down before while on the interstate. I think it’s an electrical problem no signs on the dashboard and saying key fob not detected
Incident date: Aug 29, 2022
My car stalls when cranking and has shut down before while on the interstate. I think it’s an electrical problem no signs on the dashboard and saying key fob not detected
Incident date: Aug 28, 2022
Was driving home and accelerating when there was a mechanical "thump" noise and the vehicle MIL indicator came on with a "red turtle" indicator on. Vehicle speed/performance was immediately reduced and I was not able to maintain a safe speed or have enough power to travel at appropriate speeds when hills were involved. This is the second time this has happened in this vehicle. The dealer has alrea... Read more
Incident date: Aug 28, 2022
Was driving home and accelerating when there was a mechanical "thump" noise and the vehicle MIL indicator came on with a "red turtle" indicator on. Vehicle speed/performance was immediately reduced and I was not able to maintain a safe speed or have enough power to travel at appropriate speeds when hills were involved. This is the second time this has happened in this vehicle. The dealer has alrea... Read more
Incident date: Aug 28, 2022
Was driving home and accelerating when there was a mechanical "thump" noise and the vehicle MIL indicator came on with a "red turtle" indicator on. Vehicle speed/performance was immediately reduced and I was not able to maintain a safe speed or have enough power to travel at appropriate speeds when hills were involved. This is the second time this has happened in this vehicle. The dealer has alrea... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Aug 27, 2022
Incident date: Aug 1, 2022
While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 27, 2022
Incident date: Aug 1, 2022
While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — SERVICE BRAKES
Aug 27, 2022
Incident date: Aug 1, 2022
While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We ... Read more
Incident date: Jul 26, 2022
the car would shut off while driving i was on the interstate the first 2 time when it happened no warning would just shut down then battery light would flash when i would try to start it occurred multiple time starting 7.26.22 last time was 8.19.22 took to dealer after the first 3 times (one occurred on a 2 lane highway) they couldn't find what was wrong had it for 3 weeks, took it to mom an... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Aug 26, 2022
Incident date: Jul 25, 2022
Wife was driving on the highway at highway speeds (using gas propulsion, not electric) and car shut off without warning, lost all propulsion, alerting me to "Shift to park" to start the car. No prior warnings of anything being wrong with the car. Had to pull over on the highway to stop. Took several minutes to be able to shift to park, turn the car off, and restart the car. After incident, the che... Read more
Incident date: May 28, 2020
My driver side headrest deployed while I was driving
Incident date: Aug 25, 2022
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the Check Rear Passenger's Seat message displayed. The vehicle was able to be restarted. The dealer was made aware of the failure and scheduled an upcoming appointment. The contact related the failure to the engine; however, the vehicle was not diagnosed nor repaired. ... Read more
Incident date: Aug 25, 2022
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the Check Rear Passenger's Seat message displayed. The vehicle was able to be restarted. The dealer was made aware of the failure and scheduled an upcoming appointment. The contact related the failure to the engine; however, the vehicle was not diagnosed nor repaired. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — UNKNOWN OR OTHER
Aug 25, 2022
Incident date: Aug 1, 2022
The van's ignition switch intermittently won't fully go into the off position so I can fully turn off the car and lock the doors. Sometimes the key fob pops out when I'm driving. Sometimes I am unable to remove the key from the ignition switch and unable to turn off the engine normally. Upon getting the part number off the ignition switch and searching for a replacement to purchase, I discovered o... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
Aug 25, 2022
Incident date: Aug 1, 2022
The van's ignition switch intermittently won't fully go into the off position so I can fully turn off the car and lock the doors. Sometimes the key fob pops out when I'm driving. Sometimes I am unable to remove the key from the ignition switch and unable to turn off the engine normally. Upon getting the part number off the ignition switch and searching for a replacement to purchase, I discovered o... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Aug 25, 2022
Incident date: Aug 1, 2022
The van's ignition switch intermittently won't fully go into the off position so I can fully turn off the car and lock the doors. Sometimes the key fob pops out when I'm driving. Sometimes I am unable to remove the key from the ignition switch and unable to turn off the engine normally. Upon getting the part number off the ignition switch and searching for a replacement to purchase, I discovered o... Read more
Incident date: Aug 14, 2022
Driving on the interstate, the vehicle simply shut down and gave the following error message: "Service Charging System." I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happe... Read more
Incident date: Aug 14, 2022
Driving on the interstate, the vehicle simply shut down and gave the following error message: "Service Charging System." I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happe... Read more
Incident date: Aug 14, 2022
Driving on the interstate, the vehicle simply shut down and gave the following error message: "Service Charging System." I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happe... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Aug 25, 2022
Incident date: Aug 23, 2022
The can has issue starting due to tipm malfunctions effecting the fuel pump. Also causes battery to die from fuel pump not shutting off when car sure off. The car has shut off on me. A few times. Most recently on the highway while being in the left lane. It was very dangerous. And hard for me to get it somewhere safe.
CHRYSLER
TOWN AND COUNTRY
(2012) — FUEL/PROPULSION SYSTEM
Aug 25, 2022
Incident date: Aug 23, 2022
The can has issue starting due to tipm malfunctions effecting the fuel pump. Also causes battery to die from fuel pump not shutting off when car sure off. The car has shut off on me. A few times. Most recently on the highway while being in the left lane. It was very dangerous. And hard for me to get it somewhere safe.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — POWER TRAIN
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be ident... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — ELECTRICAL SYSTEM
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be ident... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — FUEL/PROPULSION SYSTEM
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be ident... Read more
Incident date: Feb 15, 2022
The contact's son owns a 2013 Chrysler 200. The contact stated while her son was driving 75 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle failed to restart after several attempts though the vehicle had a quarter tank of a gasoline left in the tank. The contact contacted a tow truck driver who added gasoline and the tank was half full. The contact's son was able to... Read more
Incident date: Aug 24, 2022
While driving on the highway our vehicle continues to lose power and stall without any warning. We have been forced to drift onto shoulders, with no ability to accelerate.
Incident date: Aug 22, 2022
When driving down the street alternator dies and randomly goes out while driving . Have had this problem multiple times
Incident date: Jul 23, 2021
ABS system failed. Front axel disconnected and now needs replaced along with both CV boots. It is now effecting the Carrier Barring (Drive shaft)
Incident date: Jul 23, 2021
ABS system failed. Front axel disconnected and now needs replaced along with both CV boots. It is now effecting the Carrier Barring (Drive shaft)
Incident date: Jul 23, 2021
ABS system failed. Front axel disconnected and now needs replaced along with both CV boots. It is now effecting the Carrier Barring (Drive shaft)
Incident date: Aug 10, 2022
The contact owns a 2017 Chrysler 300. The contact stated while driving approximately 40 MPH, the door panels were detaching from the door frame. There were no warning lights illuminated. The vehicle was taken to an independent mechanic. The mechanic informed the contact of previous recalls associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of ... Read more
Incident date: Jul 23, 2022
The contact owns a 2015 Chrysler 200. The contact stated while driving 40-55 MPH, the air bag warning light illuminated with a message indicating air bag system failure was displayed. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The vehicle was then taken to the dealer who informed the contact that the failure was associated with NHTSA Campaign Number: 1... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — UNKNOWN OR OTHER
Aug 23, 2022
Incident date: Aug 23, 2022
while recall being done they caused malfunction and have not fixed problem recall not completed and they have reported it was completed.
CHRYSLER
TOWN AND COUNTRY
(2008) — ELECTRICAL SYSTEM
Aug 23, 2022
Incident date: Aug 23, 2022
while recall being done they caused malfunction and have not fixed problem recall not completed and they have reported it was completed.
Incident date: Aug 3, 2022
My air bag light is on and I needs checked
CHRYSLER
TOWN AND COUNTRY
(2015) — STRUCTURE:BODY
Aug 22, 2022
Incident date: Jun 22, 2022
The passenger right side sliding door locking mechanism has failed. It makes a very loud rattling / ratcheting sound when the door closes automatically. No warning lamps or messages indicating a failure. Date first noticed was June 22, 2022. The problem was reproduced and confirmed by an independent service center. We have been told the local Chrysler Dealer is backed up for months due to lack of ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Aug 22, 2022
Incident date: Jun 1, 2022
The passenger side sliding door will not open. The lock became stuck in the locked position and it will not unlock. It cannot be unlocked by hand, the unlock button inside the van, or with the key fob. This is dangerous because nobody can get out through that door in the case of an emergency.
Incident date: Aug 20, 2022
My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The Pacifica remain... Read more
Incident date: Aug 20, 2022
My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The Pacifica remain... Read more
Incident date: Aug 20, 2022
My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The Pacifica remain... Read more