Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2010) - POWER TRAIN
May 5, 2026
Incident date: Feb 28, 2026
When taking a turn from one street to another, my truck made a loud noise and every light went on my dash. A bunch of error messages then my truck stopped and could not move anymore. It could not shift either. I ws stuck in the middle of road then I had to pay to get it towed to the nearest Ford dealership on March 10th 2026. It is now May 5th. and I am still awaiting the fix of my truck. They say... Read more
Incident date: Apr 1, 2026
The contact owns a 2023 Volkswagen Atlas. The contact stated while driving 30 MPH he noticed the headlights were out independently. No warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that headlight assembly needed to replaced. The vehicle was not repaired. The manufacture was notified of the failure and offered no assistance. The failure mileage was 55,000.
Incident date: Apr 21, 2026
The control arm bearing appears to have failed without warning causing loss of steering control. This occurred at low speed on a street in [XXX] last night near a gas station, so the driver was able to drive to a safe location easily without risk to life. Had the failure happened at speed a possibly fatal collision would have been likely. The vehicle has been used for the past 8 months to drive t... Read more
Incident date: May 4, 2026
[XXX] old infant's face was cut and bleeding from the Chicco Fit360 ClearTex Rotating Car Seat's safety straps with included pads INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1 injured
Incident date: May 1, 2024
While driving the steering will lock up and force a jerk when trying to get the steering wheel to move. At times there is a shudder while turning at slow speeds. Originally it was only present while turning as you are on an on ramp. It now appears also while driving straight.
Incident date: May 1, 2026
The contact owned a 2018 Chrysler Pacifica. The contact stated that while attempting to park the vehicle in a parking lot, the brake pedal was depressed; however, the accelerator was inadvertently depressed, causing the vehicle to unintendedly accelerate. There was no warning light illuminated. The vehicle accelerated and crashed into the wall. After the vehicle crashed into the wall, there was an... Read more
Crash
Incident date: May 1, 2026
The contact owned a 2018 Chrysler Pacifica. The contact stated that while attempting to park the vehicle in a parking lot, the brake pedal was depressed; however, the accelerator was inadvertently depressed, causing the vehicle to unintendedly accelerate. There was no warning light illuminated. The vehicle accelerated and crashed into the wall. After the vehicle crashed into the wall, there was an... Read more
Crash
Incident date: Mar 18, 2026
The steering system is malfunctioning and doesn't return to center naturally while driving at certain speeds and degrees of turns. It can be available for inspection if someone wants to look at it. When operating the vehicle on average between 30-50 miles per hour and making a slight left or slight right turn, the steering wheel gets locked into the turn position and doesn't return to center. Forc... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES, HYDRAULIC
Apr 30, 2026
Incident date: Apr 30, 2026
The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittentl... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Apr 30, 2026
Incident date: Apr 30, 2026
The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittentl... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Apr 30, 2026
Incident date: Apr 30, 2026
The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittentl... Read more
Incident date: Apr 18, 2026
When turning slightly right or left, the lower steering column makes a clicking sound while staying stuck and you have to forcefully move the steering wheel in the opposite direction to get the steering unstuck. A safety hazard of possible over correction could send someone into oncoming traffic.
Incident date: Apr 26, 2026
Car steering veered to left. Car died would not start again. Info center and 12v battery died and stopped working. Was unable to restart unsafe vehicle.
Incident date: Apr 26, 2026
While merging onto [XXX] from an on-ramp in [XXX] , I received a dashboard warning stating “Brake system and chassis stabilization – braking may require additional force.” This occurred during active acceleration and merging into highway traffic. At the time of the warning, I experienced reduced confidence in braking performance and increased concern about the vehicle’s ability to stop s... Read more
Incident date: Mar 26, 2025
Sunroof is stuck open after trying to retract it
Incident date: Apr 16, 2026
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that on one occasion, while shifted in reverse(R), the rearview camera image failed to display a clear view image. The local dealer was contacted. The contact stated that the manufactur... Read more
Incident date: Nov 9, 2025
Shortly after purchase, I observed damaged/torn underhood insulation and reported the condition to the selling dealership, with concern that the vehicle should be inspected for related issues. Prior to a crash incident, I experienced concerns involving braking-related behavior and advanced driver assistance features, including lane assist and object/collision warning functions. During the crash, w... Read more
Crash
Incident date: Apr 13, 2026
This vehicle has suffered from persistent, substantial, and uncorrected defects, including but not limited to failures in the 48V mild-hybrid electrical system, lithium-ion battery system, DC/DC converter and coolant system. These defects have substantially impaired the vehicle’s use, value and safety as well as my safety, and remain unresolved despite multiple repair attempts at two separate au... Read more
Incident date: Apr 26, 2026
The driver’s side door jamb placard states 35PSI on all 4 tires. The TPMS software states 36 PSI front and 40 PSI rear. Picture of both attached. The manufacture label and TPMS should match, having them conflict is confusing and leaves owner unsure which to follow.
Incident date: Mar 14, 2022
The back up camera on these cars are terrible and blurry. I talked to the dealership and they don’t seem to be concerned with the issue. Very low quality.
Incident date: Apr 2, 2026
The malfunction involves the windshield wiper control system, including the rain-sensing activation module and associated control software. The system activates windshield wipers without any driver input under dry and clear conditions. The vehicle remains available for inspection upon request. Safety was compromised due to sudden and uncommanded wiper activation occurring during active driving co... Read more
Incident date: Apr 2, 2026
We filled a report on 04/04/2026 with NHTSA at 12:16 pm but can't find a copy of the whole report. My husband John Chandler was driving our 2025 GMC Avadia Elevation. He was backing out of a parking place when he noticed it wouldn't stop while putting his foot on the break. He was able to put it into drive and it lundged forward and wouldn't stop. He kept pushing with both feet on the break and w... Read more
Crash
Incident date: Apr 2, 2026
My 2020 GMC Sierra 6.2L (only 46,000 miles which is under warranty mileage criteria), suffered catastrophic engine failure while at 40 miles per hour out of no where and rolled without power for about ~60ft. Power came back on, and I was able to get closer to the dealership but again, lost all power and rolled for about 60ft again right in front of the dealership. The truck died while attempting t... Read more
Incident date: Apr 9, 2026
Transmission Fuel pump Ac compressor
Incident date: Jul 31, 2025
Rear shelf vibration/ rattle when listening to music at any volume. Sounds like a speaker is busted but isn’t. My 2023 Honda Civic SI is at the dealership now and I have informed them of this issue.
Incident date: Jul 31, 2025
Rear shelf vibration/ rattle when listening to music at any volume. Sounds like a speaker is busted but isn’t. My 2023 Honda Civic SI is at the dealership now and I have informed them of this issue.
Incident date: Jan 1, 2026
Good morning, I am writing to formally escalate a serious and unresolved safety concern involving my vehicle and to follow up on my existing case (Case #XXX). On April 22, 2026, while driving on the highway at approximately 55 mph, my vehicle suddenly performed a hard stop as if it detected an imminent collision. At the time, there were no visible obstructions or vehicles directly in front of me... Read more
Incident date: Apr 20, 2026
The following issues started in September 2024, however, they continue to be a problem and safety concerns. 1. The all doors of this vehicle has complications with opening as the lock and latch assembly fails. This causes issues with the doors locking or opening appropriately. It also causes central locking error code to be alerted. REPLACEMENT OF DRIVER FRONT DOOR LOCK/LATCH ASSEMBLY DUE TO MECHA... Read more
Incident date: Apr 20, 2026
I own a 2025 Acura RDX with an open EPS recall involving potential loss of power steering assist due to improper software calibration. I live in Bozeman, Montana, far from the nearest Acura dealer. Acura customer care and escalated supervisor offered no reasonable accommodation. Completing this safety recall requires substantial long-distance travel and lease mileage to repair a manufacturer defec... Read more
Incident date: Apr 14, 2026
The contact owns a 2013 Dodge Dart. The contact stated that while driving approximately 60-65 MPH, the vehicle intermittently shifted out of gear. The transmission warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 15V542000 (POWER TRAIN). The dealer and the manufacturer were contacted and informed that the vehicle was not associated with the recall and w... Read more
Incident date: Apr 14, 2026
My 2019 GMC Acadia suffered a "major trans fluid leak" specifically from the transmission accumulator feed pipe. Because of this leak, the transmission lost its necessary hydraulic pressure, leading to "internal damage". This is why I experienced harsh shifts and a complete "missing 3rd gear". This exact part and failure mode are the center of NHTSA Recall 20V668. The recall warns that missing bol... Read more
Incident date: Apr 14, 2026
Battery issues, car uses excessive power causing battery to fail. This has caused car to stop working completely while driving. I’ve seen several forums with the same complaints. This stalling out and loss of all electronics while driving is extremely dangerous. This has occurred multiple times since I’ve owned this vehicle.
Incident date: Apr 22, 2026
While traveling at normal highway speeds (55 MPH), the vehicle's battery capacity rapidly dropped from 80-90% down to 10% in less than 30 seconds, resulting in activation of the vehicle's "turtle mode" and power throttling, which made it impossible to maintain posted highway speed of 55 MPH. A warning appeared on the dashboard, which stated, "Warning Power Reduced". The vehicle traveled at approxi... Read more
Incident date: Apr 21, 2026
4/6/2026 vehicle stalled in traffic multiple times, entered "Limp Mode", unable to accelerate after stopping or after deceleration. I had to press the gas to the floor to get the vehicle to move. While driving, if I had to brake or lay off the gas at all, the vehicle would not accelerate back to the original speed quickly. This put myself and my four children at risk of being rear-ended. I dro... Read more
Incident date: Apr 21, 2026
4/6/2026 vehicle stalled in traffic multiple times, entered "Limp Mode", unable to accelerate after stopping or after deceleration. I had to press the gas to the floor to get the vehicle to move. While driving, if I had to brake or lay off the gas at all, the vehicle would not accelerate back to the original speed quickly. This put myself and my four children at risk of being rear-ended. I dro... Read more
Incident date: Jan 13, 2026
approaching a round about at a slow rate of speed, prior to entering I noticed there was time to safely enter the round about ahead of a car also entering the roundabout from another direction. I pushed the accelerator pedal to about 30% at the time I choose to enter the traffic circle and attempted to enter. The truck did nothing in response except keep rolling forward due to the momentum I alrea... Read more
Incident date: Apr 9, 2026
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 57 MPH, the check engine warning light illuminated and the message to “Service Vehicle Immediately” was displayed. The contact stated that the 4WD setting switched from “Auto Mode” to “Snow Mode” independently. The contact pulled over to the right side of the road and remained there for two hours. The vehicle ... Read more
Incident date: Apr 20, 2026
Steering takes force to turn, making noise and feeling like turns are jolted while maneuvering. While making right handed turn, the truck requires a crawling speed, to ensure steering is on route. With the feeling worsening, the fear is that it will fail to turn at a crucial moment and cause injury to the driver or any other surrounding vehicles.
Incident date: Apr 20, 2026
The contact owns a 2019 Honda Odyssey. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated and remained illuminated. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was not notified of the failure. The contact believed that the failure was related to a sensor malfunction within the rearview camera. The... Read more
Incident date: Apr 20, 2026
"Powertrain System Fault" was given from App, "service engine soon" on dash along with check engine light and "wrench". Dealership said Hybrid battery needs replaced. Dealership said "We don't know what the battery issue will effect if it does go bad." Corporate says "wear and tear item after 36000 miles or 3 years". I have also had to replace the 12V battery this year. I do not see how both ba... Read more
Incident date: Jan 20, 2021
Excessive engine oil consumption. I have to add at least a half a quart to a quart of oil every 7 to 10 days depending on how much I drive. The 2019 Kia's are showing the same issues as the 2016 Kia engines that are currently under recall for catastrophic engine failure due to oil consumption. Fix this issue Kia. I love my car. This is the only problem I have with it. I shouldn't have to add oil t... Read more
Incident date: Apr 15, 2026
My vehicle was in for a normal service to have the spark plugs replaced. However I was told that the engine wiring harness had become brittle (apparently a common and reoccurring problem with my vehicle) and would likely cause misfiring after changing spark plugs. This did indeed happen and if I didn’t elect to have the harness replaced, it would have put myself and my son in danger. It was a v... Read more
Incident date: Apr 15, 2026
My vehicle was in for a normal service to have the spark plugs replaced. However I was told that the engine wiring harness had become brittle (apparently a common and reoccurring problem with my vehicle) and would likely cause misfiring after changing spark plugs. This did indeed happen and if I didn’t elect to have the harness replaced, it would have put myself and my son in danger. It was a v... Read more
Incident date: Apr 15, 2026
Driving on the highway smoke came from under the hood in the right hand side forcing my family out on the highway keep ingulfed in flames and burnt to a crisp
Fire
Incident date: Apr 1, 2026
I am reporting a serious and potentially dangerous braking issue with my 2007 Lexus RX400h. The vehicle currently has approximately 126,296 miles. While driving, the vehicle emits a continuous and intermittent warning beeping sound. At the same time, the braking system becomes unreliable. The brake pedal becomes extremely difficult to press, requiring excessive force, and the vehicle does not res... Read more
Incident date: Nov 23, 2025
The contact owns a 2025 Volkswagen Tiguan. The contact stated that twice while driving 50 MPH, an unknown message was displayed, indicating that the vehicle was not detecting a passenger. The horn inadvertently beeped three times, and the vehicle stalled and lost steering and braking functionality. The vehicle was restarted each time. On the second occasion, the vehicle was taken to an independent... Read more
Incident date: Apr 18, 2026
Car was parked (in covered area) when back window shattered sometime after 12pm. Car had not been driven in two days and outdoor temperature started at 62 that morning so there were not extreme temperature changes as at the time the window shattered, it was approximately 75 degrees. No apparent reason for breakage as we live in a secluded area and were nearby outside enjoying the day.
Incident date: Apr 18, 2026
Anytime I come to a stop at a stop sign or a red light, my car just shuts off. Today driving on I 95, my car completely shut down on me. I have been told that it has something to do with my fuel pump or fuel line.
Incident date: Apr 6, 2026
Coolant intrusion into cylinder #2 in my 2.0L Ecoboost engine. This gives a rough engine start and a misfire code for cylinder #2 on cold starts. After warmup, the engine code is not active and misfire goes away when the coolant is burnt and sent through the exhaust. This also caused the car to overheat as the coolant was dropping to a low level. There was no indication of the low coolant level un... Read more
Incident date: Mar 21, 2025
There is a recall for this vehicle for a loose inverter bolt. NHTSA recall No. 25V-869. The inverter bolt can become loose leading to a loss of drive power or fire while vehicle is on which can cause an accident, injury, or loss of life/property if the above mentioned occur while operating the vehicle. Information given by Toyota Brand Engagement Center has stated the remedy was supposed to have ... Read more