Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Nov 1, 2022
On 4 occasion my vehicle stopped running on the road with no warning. Was unaware anything even happened until i stepped in the gas. Light still on, radio still on, no power steering. Difficult to get off road. Unable to start again for about 45 minutes. Had serviced every time this happened, no codes noted for anything wrong. Had multiple things replaced without resolution. Started investigating... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - UNKNOWN OR OTHER
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ENGINE
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ELECTRICAL SYSTEM
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several... Read more
Incident date: Nov 3, 2022
STOP/START FUNCTION IS A HAZARD. WE HAVE ALREADY HAD IT REPAIRED ONCE AT A DEALERSHIP WHERE WE NEEDED 2 NEW BATTERIES. 2 WEEKS LATER, IT STARTED DOING THE SAME THING AGAIN - SPUTTERING WHILE DRIVING, AUTO STOP START NOT AVAILABLE. HAD TO JUMP START. IT TURNS OFF WHILE DRIVING SOMETIMES IN THE MIDDLE OF THE ROAD.
Incident date: Nov 4, 2022
The drive shaft broke and had to be replaced. This resulted in lack of stability prior to the break and mobility was comprimised after it broke. The car was repaired at Wayne's Precision and Transmission auto repair in Bumpass, Virginia on November 4th, 2022. The state of Virginia requires annual car inspections which we will have due next June. Symptoms prior to replacement of the drive shaft inc... Read more
Incident date: Aug 1, 2022
The fuel tank gasket failed. When fuel car to full the gas seeps out and puddles on top of access area under rear passenger seats and fills car with gas fumes. Only seeps out when you fill car to full
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Nov 20, 2022
Incident date: Nov 16, 2022
I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FUEL/PROPULSION SYSTEM
Nov 20, 2022
Incident date: Nov 16, 2022
I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - POWER TRAIN
Nov 20, 2022
Incident date: Nov 16, 2022
I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.
Fire
Incident date: Nov 19, 2022
VIN 2C3CCADG6NH167925 decodes as an 8-cylinder engine vehicle. This vehicle has a 6-cylinder 3.6L V6 engine.
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Nov 19, 2022
Incident date: Nov 18, 2022
while driving my 2013 town and country it will shut off everything will shut down no light no power steering this has happen about ten times over the last few months
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Nov 18, 2022
Incident date: Oct 7, 2022
My Vehicle is no even at 100,000 and there is a ticking noise, I was told it is the rocker arm and lifter, I was told that this is a constant issue with Chryslers and that this happens constantly. I fell like since i am right outside of the warranty by a few months that this should be covered considering i heard a tick before my warranty was up and was never told that is what it was and every tim... Read more
Incident date: Nov 18, 2022
I was driving my kids to school this morning on the interstate, traveling at roughly 70 MPH when my Pacifica just died on me. I wasn't able to get the vehicle moving again and I coasted to a stop on the shoulder. The vehicle reported a "Service Charging System" fault and would not restart afterwards. I am waiting (2 weeks) for an opening at the dealership and will have the vehicle towed. I was lu... Read more
Incident date: Oct 1, 2022
Greetings, have a 2017 Chrysler Pacifica that at 43k miles started making a front end noise. The steering wheel now sometimes locks into place for a second or two while turning. Dealership states it needs a needs rack and pinion. Contacted Chrysler as this was a CPO vehicle that supposedly was checked out drastically to be able to receive the CPO warranty. Issue started less than 1k miles after pu... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Nov 17, 2022
Incident date: Oct 1, 2022
The contact owns a 2015 Chrysler Town and Country. The contact stated that while his wife was attempting to reverse the vehicle, the vehicle failed to perform as needed. The contact stated no warning light was illuminated. The driver was able to drive the vehicle to her destination even though the reverse was inoperable. The contact took the vehicle to an independent mechanic and was informed that... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Nov 17, 2022
Incident date: Oct 1, 2022
The contact owns a 2015 Chrysler Town and Country. The contact stated that while his wife was attempting to reverse the vehicle, the vehicle failed to perform as needed. The contact stated no warning light was illuminated. The driver was able to drive the vehicle to her destination even though the reverse was inoperable. The contact took the vehicle to an independent mechanic and was informed that... Read more
Incident date: Oct 1, 2022
Engine cylinder 3 misfire. ERROR CODE P303. dealer states cylinder 3 is warped , and will need new engine block. engine only has 49000 miles on it. all maintenance has been performed routinely. Many other 2017 chrysler pacificas have had this issue, and they are reported in the chrysler forums, ultimately needing a new engine at such a young age. NHTSA needs to compel chrysler to do a recall for... Read more
Incident date: Oct 1, 2022
Engine cylinder 3 misfire. ERROR CODE P303. dealer states cylinder 3 is warped , and will need new engine block. engine only has 49000 miles on it. all maintenance has been performed routinely. Many other 2017 chrysler pacificas have had this issue, and they are reported in the chrysler forums, ultimately needing a new engine at such a young age. NHTSA needs to compel chrysler to do a recall for... Read more
Incident date: Nov 3, 2022
The contact owns a 2014 Chrysler 300. The contact stated he noticed that oil was leaking underneath the vehicle. The vehicle was taken to the dealer and the contact was informed that the oil filter housing was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in a recall and a case was filed. The failure mileage... Read more
Incident date: May 5, 2021
Transmission stalls, doesn’t change from park to, reverse neutral to drive correctly. If I put my vehicle into drive it will go backwards and vise versa not always but a lot and then al a sudden it will jerk and switch to correct gear. It doesn’t accelerate correctly.
Incident date: May 5, 2021
Transmission stalls, doesn’t change from park to, reverse neutral to drive correctly. If I put my vehicle into drive it will go backwards and vise versa not always but a lot and then al a sudden it will jerk and switch to correct gear. It doesn’t accelerate correctly.
Incident date: Nov 15, 2022
On 11/15/2022, the consumer had a scheduled service appointment at Hendrick Chrysler motor vehicle dealership located at 1628 Montgomery Hwy, Hoover, Alabama, regarding stop drive recall ZD1, S43, and R25. The consumer was directed to sign insurance related paperwork to have the recall service performed. The consumer explained that the service was related to a recall and would not sign any insuran... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Nov 14, 2022
Incident date: Nov 3, 2022
Have a 2022 Chrysler Pacifica Pinnacle which we picked up 10/8. This incident occured 11/3, Issue occurred with car under 1000 miles driven. So less than 1 month of ownership. Driving on 4 lane highway during stop and go traffic. Driving approximately 15-20 MPH. Car suddenly loses all forward motive power with engine light and battery light flashing on dashboard. in center dash it was sayi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Nov 14, 2022
Incident date: Nov 3, 2022
Have a 2022 Chrysler Pacifica Pinnacle which we picked up 10/8. This incident occured 11/3, Issue occurred with car under 1000 miles driven. So less than 1 month of ownership. Driving on 4 lane highway during stop and go traffic. Driving approximately 15-20 MPH. Car suddenly loses all forward motive power with engine light and battery light flashing on dashboard. in center dash it was sayi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Nov 14, 2022
Incident date: Nov 3, 2022
Have a 2022 Chrysler Pacifica Pinnacle which we picked up 10/8. This incident occured 11/3, Issue occurred with car under 1000 miles driven. So less than 1 month of ownership. Driving on 4 lane highway during stop and go traffic. Driving approximately 15-20 MPH. Car suddenly loses all forward motive power with engine light and battery light flashing on dashboard. in center dash it was sayi... Read more
Incident date: Aug 14, 2020
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the center console and the dashboard made a loud buzzing sound before the functions became inoperable. The contact stated that the display screen displayed service warnings and software updates erroneously before disappearing. The contact took the vehicle to the dealer who was unable to duplicate the failure. The vehicle had... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - ENGINE
Nov 14, 2022
Incident date: Oct 7, 2022
We recently took our Hybrid Chrysler Pacifica to the dealer and they mentioned that there are multiple engine and transmission mounts that need to be replaced in addition to the entire transmission. I reported to them over the years that the vehicle stutters up steep hills (>13.5 degrees). The electric motor produces too much torque, lurches forward, then cuts off and repeats the process. In do... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - POWER TRAIN
Nov 14, 2022
Incident date: Oct 7, 2022
We recently took our Hybrid Chrysler Pacifica to the dealer and they mentioned that there are multiple engine and transmission mounts that need to be replaced in addition to the entire transmission. I reported to them over the years that the vehicle stutters up steep hills (>13.5 degrees). The electric motor produces too much torque, lurches forward, then cuts off and repeats the process. In do... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - WHEELS
Nov 14, 2022
Incident date: Nov 14, 2022
Very LOUD metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the CV shaft end, which is what caused the clanking. I have photos of this damage. Vehicle is 3 years old and has 46,000 miles on it. I believe it should be obvious why whe... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - POWER TRAIN
Nov 14, 2022
Incident date: Nov 14, 2022
Very LOUD metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the CV shaft end, which is what caused the clanking. I have photos of this damage. Vehicle is 3 years old and has 46,000 miles on it. I believe it should be obvious why whe... Read more
Incident date: Nov 1, 2017
The contact owns a 2009 Chrysler Sebring. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The contact... Read more
Incident date: Nov 14, 2022
Esc off light comes on and transmission does not shift has loss of power gets extremely bad gas mileage. Whole engine shakes and bucks as if misfiring., cruise control nor sport mode engage.
Incident date: Nov 14, 2022
Esc off light comes on and transmission does not shift has loss of power gets extremely bad gas mileage. Whole engine shakes and bucks as if misfiring., cruise control nor sport mode engage.
Incident date: Nov 14, 2022
Esc off light comes on and transmission does not shift has loss of power gets extremely bad gas mileage. Whole engine shakes and bucks as if misfiring., cruise control nor sport mode engage.
Incident date: Nov 13, 2022
i’ve been reading about the issues regarding the lights exterior/interior-so many customer complaints about how over the past few decades problems with the interior (dash) and exterior lights blinking, dimming & “ completely going out” while of course driving-how hasn’t this major issue been addressed & recalled, this is a VERY DANGEROUS & SERIOUS PROBLEM, I am currently experiencing this ... Read more
Incident date: Nov 13, 2022
i’ve been reading about the issues regarding the lights exterior/interior-so many customer complaints about how over the past few decades problems with the interior (dash) and exterior lights blinking, dimming & “ completely going out” while of course driving-how hasn’t this major issue been addressed & recalled, this is a VERY DANGEROUS & SERIOUS PROBLEM, I am currently experiencing this ... Read more
Incident date: Oct 16, 2022
While driving 10 mph the engine shut off/stalled locking the steering wheel. The dash read shift to park and the shift knob was flashing. The vehicle would not restart at first and took 3 tries before turning over.
Incident date: Oct 16, 2022
While driving 10 mph the engine shut off/stalled locking the steering wheel. The dash read shift to park and the shift knob was flashing. The vehicle would not restart at first and took 3 tries before turning over.
Incident date: Nov 11, 2022
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is curre... Read more
Incident date: Nov 11, 2022
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is curre... Read more
Incident date: Nov 11, 2022
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is curre... Read more
Incident date: Oct 18, 2022
Dealer is unable to order the recalled air bag. I had it in to be fixed a month ago, verified with dealer they had the part before I made the appointment. Took it in and they advised it is on backorder. Called 1q/10 and they advised they are NOT ALLOWED to order the part. What am I supposed to do?
Incident date: Oct 26, 2022
The driver seat has a part that wears out and causes the power seat to move forward and backward on its slide track. eventually the part will fail and the seat will slide right into the steering wheel which will impact the drivers chest. The power seat has two acme threaded rods that drive the seat rails forward/ backwards to allow driver to adjust the seat. the acme rods drive a custom screw blo... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Nov 10, 2022
Incident date: Nov 7, 2022
The contact owns a 2016 Chrysler Town and Country Van. The contact stated that while driving at an undisclosed speed, she heard an abnormal noise under the hood of the vehicle. The check engine warning light was illuminated. The contact then stated that when shifted into reverse or drive, the transmission intermittently failed to shift to the intended gear. The contact stated that she turned off a... Read more
Incident date: Nov 10, 2022
Steering wheel sticks in the middle of a turn. Also steering vibrates at slower speeds. The inconsistent steering makes it dangerous going around corners.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ELECTRICAL SYSTEM
Nov 9, 2022
Incident date: Aug 1, 2020
On two occasions, my Pacifica Hybrid van lost electrical power and stalled while driving at high speed on the highway. In each case I was able to safely coast the vehicle over to a breakdown lane but the experiences were terrifying for my family and I. After stalling the vehicle remained frozen in a strange electrical system status and would not restart. Eventually I was able to get the system to ... Read more
Incident date: Sep 7, 2022
I am concerned that a possible safety issue, such as brake failure, with the brake system has gone unrepaired for the past two months. Issues: 1. There is an obvious safety problem with the brakes. 2. The dealer, Chrysler/FCA/Stellantis are not able to repair this problem. The vehicle is available for inspection anytime. We purchased this vehicle brand new on March 31, 2022. The brakes shudde... Read more
Incident date: Sep 21, 2022
Coolant leaking into cylinder 5
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - HYBRID PROPULSION SYSTEM
Nov 8, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The c... Read more