Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Dec 9, 2022
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Incident date: Nov 1, 2022
While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I s... Read more
Incident date: Nov 1, 2022
While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I s... Read more
Incident date: Nov 1, 2022
While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I s... Read more
Incident date: Dec 9, 2016
The contact owns a 2017 Chrysler Pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The RPM’s was stuck on 2,000 RPM. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicl... Read more
Incident date: Dec 9, 2016
The contact owns a 2017 Chrysler Pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The RPM’s was stuck on 2,000 RPM. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicl... Read more
Incident date: Dec 9, 2016
The contact owns a 2017 Chrysler Pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The RPM’s was stuck on 2,000 RPM. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicl... Read more
Incident date: Dec 4, 2022
Vehicle will turn off while driving, causing steering wheel to lock up. This has happened 3 times. Engine light has come on this time and has codes U0100, U0121 and U11. I’ve had the vehicle checked at NTB, but was told these must be addressed by Chrysler. My safety has been affected while driving on the interstate and the vehicle shut down.
Incident date: Dec 4, 2022
Vehicle will turn off while driving, causing steering wheel to lock up. This has happened 3 times. Engine light has come on this time and has codes U0100, U0121 and U11. I’ve had the vehicle checked at NTB, but was told these must be addressed by Chrysler. My safety has been affected while driving on the interstate and the vehicle shut down.
Incident date: Dec 8, 2022
The vehicle lost power while driving on the highway. My wife had to coast off the highway.
Incident date: Dec 7, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at approximately 5 MPH and making a turn, the vehicle lost motive power and stalled. The vehicle restarted after several minutes. While driving approximately 35 MPH, the vehicle lost motive power and stalled again. The vehicle hesitated while restarting. There were no warning lights illuminated. The local dealer was n... Read more
Incident date: Dec 7, 2022
Second occurrence of 2021 Pacifica Hybrid stalling while driving. Same error messages with check engine light, Service Charging System, battery light. The recommended software update was done a month ago at a dealership after the first incident. The van worked fine until today when I had to unexpectedly maneuver to the roadside again as it stalled out at 35 mph. I waited several minutes and the ... Read more
Incident date: Dec 7, 2022
Second occurrence of 2021 Pacifica Hybrid stalling while driving. Same error messages with check engine light, Service Charging System, battery light. The recommended software update was done a month ago at a dealership after the first incident. The van worked fine until today when I had to unexpectedly maneuver to the roadside again as it stalled out at 35 mph. I waited several minutes and the ... Read more
Incident date: Dec 7, 2022
Second occurrence of 2021 Pacifica Hybrid stalling while driving. Same error messages with check engine light, Service Charging System, battery light. The recommended software update was done a month ago at a dealership after the first incident. The van worked fine until today when I had to unexpectedly maneuver to the roadside again as it stalled out at 35 mph. I waited several minutes and the ... Read more
Incident date: Sep 19, 2022
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds with the Auto Start/Stop, and electronic throttle control warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure, and no error codes were retrieved. The dealer replaced the battery; however, the failu... Read more
Incident date: Sep 19, 2022
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds with the Auto Start/Stop, and electronic throttle control warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure, and no error codes were retrieved. The dealer replaced the battery; however, the failu... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FUEL/PROPULSION SYSTEM
Dec 7, 2022
Incident date: Dec 7, 2022
The dealership failed to correctly implement the Z11 recall after I informed them that I had doubts that the recall was performed properly. The first time that the recall was attempted, they returned the vehicle with 0% charge on the batteries. This indicated that they did not fully perform the recall per the instruction. The second time they attempted the recall, they were not able to charge the ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Dec 7, 2022
Incident date: Dec 7, 2022
The lifters and tappets in the 3.6L Chrysler V6 become prematurely worn, interfering with the engine’s ability to provide power to the vehicle while driving. This results in safety issues where the vehicle will not accelerate adequately at low speeds, which surprises other drivers and places the driver and passengers in our van at increased risk of collision.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
Dec 6, 2022
Incident date: Dec 3, 2022
I was driving the car around 70 mph on a highway with charged batteries and a 3/4 full tank of gas when the engine shut off a red dot appeared under the check engine light and a message appeared saying charging system fault, shift to park. Before this the van had been in the shop multiple times for a periodic check engine light that have a "cam shaft position sensor fault"message but the dealershi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - VEHICLE SPEED CONTROL
Dec 6, 2022
Incident date: Dec 3, 2022
I was driving the car around 70 mph on a highway with charged batteries and a 3/4 full tank of gas when the engine shut off a red dot appeared under the check engine light and a message appeared saying charging system fault, shift to park. Before this the van had been in the shop multiple times for a periodic check engine light that have a "cam shaft position sensor fault"message but the dealershi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Dec 6, 2022
Incident date: Dec 3, 2022
I was driving the car around 70 mph on a highway with charged batteries and a 3/4 full tank of gas when the engine shut off a red dot appeared under the check engine light and a message appeared saying charging system fault, shift to park. Before this the van had been in the shop multiple times for a periodic check engine light that have a "cam shaft position sensor fault"message but the dealershi... Read more
Incident date: Dec 5, 2022
Which component or system failed or malfunctioned and can it be inspected upon request? How has your safety or that of others been threatened? I think there is a problem with the circuit part or the engine control device. The vehicle automatically shuts off at low speed or in a parked state, and cannot be restarted for a long time. The engine suddenly turned off and could not be started while driv... Read more
Incident date: Dec 5, 2022
Which component or system failed or malfunctioned and can it be inspected upon request? How has your safety or that of others been threatened? I think there is a problem with the circuit part or the engine control device. The vehicle automatically shuts off at low speed or in a parked state, and cannot be restarted for a long time. The engine suddenly turned off and could not be started while driv... Read more
Incident date: Oct 5, 2022
Transmission slips while driving
Incident date: Oct 5, 2022
Transmission slips while driving
Incident date: Oct 5, 2022
Transmission slips while driving
Incident date: Dec 5, 2022
Voltmeter is fluctuating between 10-15 volts. The windows will go down by themselves while driving, slow to start, and the dash lights/radio control screen takes several minutes to come on, and the auto sliding doors fail to operate occasionally. Several times the vehicle will lose Excelleration when starting from a stop or turning, the last time nearly causing an accident. The vehicle is becoming... Read more
Incident date: Dec 5, 2022
Voltmeter is fluctuating between 10-15 volts. The windows will go down by themselves while driving, slow to start, and the dash lights/radio control screen takes several minutes to come on, and the auto sliding doors fail to operate occasionally. Several times the vehicle will lose Excelleration when starting from a stop or turning, the last time nearly causing an accident. The vehicle is becoming... Read more
Incident date: Dec 6, 2022
I’ve had to replace the alternator twice in 7 months. The car has turned off both of these instances while I was driving. I’ve spent a lot of money on parts, labor, and towing. When I am parked, the RPM goes up and down, it sounds like I am accelerating but I am not. When I come to a stop, the RPM jolts up. When I am at a complete stop, and ready to drive, the car jolts forward as if it were p... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Dec 5, 2022
Incident date: Dec 4, 2022
Driving on the road and vehicle lost all propulsion. Warning comes up on the dash saying Service Charging System and Shift to P. At that point, one has to coast to a stop on the side of the road. Vehicle would not restart. After waiting and completely shutting down the vehicle, it did restart. This is the second time this has happened over the past two months. The dealer updated software as a... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - VEHICLE SPEED CONTROL
Dec 5, 2022
Incident date: Dec 4, 2022
Driving on the road and vehicle lost all propulsion. Warning comes up on the dash saying Service Charging System and Shift to P. At that point, one has to coast to a stop on the side of the road. Vehicle would not restart. After waiting and completely shutting down the vehicle, it did restart. This is the second time this has happened over the past two months. The dealer updated software as a... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - POWER TRAIN
Dec 5, 2022
Incident date: Dec 4, 2022
Driving on the road and vehicle lost all propulsion. Warning comes up on the dash saying Service Charging System and Shift to P. At that point, one has to coast to a stop on the side of the road. Vehicle would not restart. After waiting and completely shutting down the vehicle, it did restart. This is the second time this has happened over the past two months. The dealer updated software as a... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - POWER TRAIN
Dec 5, 2022
Incident date: Dec 4, 2022
While driving, the engine will shut off resulting in a loss of power steering and brakes, amongst other systems. Very hazardous. Previous models have been recalled for this same issue and I would like to report it is STILL an issue in the 2010 town & country limited.
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Dec 5, 2022
Incident date: Dec 4, 2022
While driving, the engine will shut off resulting in a loss of power steering and brakes, amongst other systems. Very hazardous. Previous models have been recalled for this same issue and I would like to report it is STILL an issue in the 2010 town & country limited.
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
Dec 5, 2022
Incident date: Dec 4, 2022
While driving, the engine will shut off resulting in a loss of power steering and brakes, amongst other systems. Very hazardous. Previous models have been recalled for this same issue and I would like to report it is STILL an issue in the 2010 town & country limited.
Incident date: Dec 4, 2022
On Sunday, 12/4/2022, I went on a few errands not intending to drive very far on the highway since most of my stops were local. I entered the I-94 west bound from Moorland Rd in Brookfield WI and drove about 1 mile reaching about 65 mph during the busy traffic hours. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash... Read more
Incident date: Dec 4, 2022
On Sunday, 12/4/2022, I went on a few errands not intending to drive very far on the highway since most of my stops were local. I entered the I-94 west bound from Moorland Rd in Brookfield WI and drove about 1 mile reaching about 65 mph during the busy traffic hours. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash... Read more
Incident date: Dec 4, 2022
On Sunday, 12/4/2022, I went on a few errands not intending to drive very far on the highway since most of my stops were local. I entered the I-94 west bound from Moorland Rd in Brookfield WI and drove about 1 mile reaching about 65 mph during the busy traffic hours. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash... Read more
Incident date: Nov 25, 2022
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being service... Read more
Incident date: Nov 25, 2022
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being service... Read more
Incident date: Nov 3, 2022
The vehicle repeatedly stalls out when coming to a stop or when sitting at a stop light or in traffic, and has also shut off while driving at higher speeds on the freeway. This has put myself and passengers in danger, as power steering goes out when the engine is off and braking becomes much harder. The car will not turn back on if the problem occurs at higher speeds, but will turn back on if it o... Read more
Incident date: Nov 3, 2022
The vehicle repeatedly stalls out when coming to a stop or when sitting at a stop light or in traffic, and has also shut off while driving at higher speeds on the freeway. This has put myself and passengers in danger, as power steering goes out when the engine is off and braking becomes much harder. The car will not turn back on if the problem occurs at higher speeds, but will turn back on if it o... Read more
Incident date: Nov 3, 2022
The vehicle repeatedly stalls out when coming to a stop or when sitting at a stop light or in traffic, and has also shut off while driving at higher speeds on the freeway. This has put myself and passengers in danger, as power steering goes out when the engine is off and braking becomes much harder. The car will not turn back on if the problem occurs at higher speeds, but will turn back on if it o... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Dec 4, 2022
Incident date: Dec 3, 2022
What started as an intermittent crank / no start issue quickly progressed to complete failure of fuel pump relay that is part of TIPM. During the first crank no start issue on the day in question I was able to use remote start and the vehicle started normally. (Probably do to slightly higher system voltage as some accessories are turned off during remote start vs pushbutton start). Later the same ... Read more
1 injured
CHRYSLER
TOWN AND COUNTRY
(2013) - FUEL/PROPULSION SYSTEM
Dec 4, 2022
Incident date: Dec 3, 2022
What started as an intermittent crank / no start issue quickly progressed to complete failure of fuel pump relay that is part of TIPM. During the first crank no start issue on the day in question I was able to use remote start and the vehicle started normally. (Probably do to slightly higher system voltage as some accessories are turned off during remote start vs pushbutton start). Later the same ... Read more
1 injured
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Dec 3, 2022
Incident date: Nov 30, 2022
While driving the transmission started to make a loud whistling sound and would not change gears appropriately. At 5-6 thousand RPMs the vehicle would jam into the appreciate gear and cause the car to abruptly lurch forward and shudder. Upon examination of the transmission fluid, it was black and smelled burnt, and contained bits of metal. No previous OBD codes or engine lights identified any issu... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 3, 2022
Incident date: Mar 5, 2022
ESP BAS light on dash
CHRYSLER
TOWN AND COUNTRY
(2008) - POWER TRAIN
Dec 3, 2022
Incident date: Mar 5, 2022
ESP BAS light on dash
CHRYSLER
TOWN AND COUNTRY
(2008) - STEERING
Dec 3, 2022
Incident date: Mar 5, 2022
ESP BAS light on dash
Incident date: Nov 28, 2022
11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - ... Read more