Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Oct 13, 2022
Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a sto... Read more
Incident date: Oct 13, 2022
Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a sto... Read more
Incident date: Oct 13, 2022
Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a sto... Read more
Incident date: Feb 2, 2022
Car engine has stalled a dozen times or so. On one occasion it stalled and would not restart, had to tow to a dealer to repair it and it ended up costing $2700. And when it doesn’t stall on the road the engine constantly has weird acceleration dips where it almost stalls. This has been a constant problem for me and I purchased the vehicle used with 39000 miles on it. Which is not much mileage so... Read more
Incident date: Feb 2, 2022
Car engine has stalled a dozen times or so. On one occasion it stalled and would not restart, had to tow to a dealer to repair it and it ended up costing $2700. And when it doesn’t stall on the road the engine constantly has weird acceleration dips where it almost stalls. This has been a constant problem for me and I purchased the vehicle used with 39000 miles on it. Which is not much mileage so... Read more
Incident date: Feb 2, 2022
Car engine has stalled a dozen times or so. On one occasion it stalled and would not restart, had to tow to a dealer to repair it and it ended up costing $2700. And when it doesn’t stall on the road the engine constantly has weird acceleration dips where it almost stalls. This has been a constant problem for me and I purchased the vehicle used with 39000 miles on it. Which is not much mileage so... Read more
Incident date: Sep 14, 2022
The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to at... Read more
Incident date: Oct 15, 2022
Steering "sticks" going around long turns like ramps at or above around 30 miles per hour. Requires force to get it to return to center.
Incident date: Apr 3, 2018
Since April 2018 the engine start / stop warning light has been illuminated about 80% of the time despite multiple repair attempts by the dealerships. The vehicle has been brought to the Chrylser dealerships multiple times for an ongoing, intermittent issue in which when attempting to accelerate, the vehicle has rough, delayed shifts and appears to temporarily stall and then jolts forward while yo... Read more
Incident date: Oct 12, 2022
Delaminating screen causing all sorts of issues while driving. Changing stations, favorites, attempting to make calls which could lead to calling 911 in error, turning back on after I’ve turned it off trying to avoid the car from calling randomly, adjusting climate, etc. all on its own. This is a known issue since 2015. Class action lawsuits have been filed. This is a huge safety hazard and a re... Read more
Incident date: Oct 12, 2022
Delaminating screen causing all sorts of issues while driving. Changing stations, favorites, attempting to make calls which could lead to calling 911 in error, turning back on after I’ve turned it off trying to avoid the car from calling randomly, adjusting climate, etc. all on its own. This is a known issue since 2015. Class action lawsuits have been filed. This is a huge safety hazard and a re... Read more
Incident date: Sep 15, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed onto the expressway and depressing the accelerator pedal, the vehicle suddenly lost power and would not increase speed. There was no warning light illuminated. The contact stated that the failure had occurred on two separate occasions at the same location. The local dealer and the manufacturer... Read more
Incident date: Sep 15, 2022
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed onto the expressway and depressing the accelerator pedal, the vehicle suddenly lost power and would not increase speed. There was no warning light illuminated. The contact stated that the failure had occurred on two separate occasions at the same location. The local dealer and the manufacturer... Read more
Incident date: Oct 12, 2022
Vehicle has intermittent shifting issues. During shifting it may stall/hesitate in shifting to the next gear. During shifting it may slam/hardshift into the next gear. The hesitation in shifting causes a lengthy pause in acceleration and could cause an accident when crossing lanes of moving traffic. The hard shift could cause the vehicle's driver to be startled and react in a way leading to a... Read more
Incident date: Oct 12, 2022
Steering "sticks". When going around a slight curve the steering seems to get stuck in a certain position (usually approximately the 10:30 and 1:30 position depending on if curve is to the right or left). When straightening out the direction of the car, one has to "unstick" the position the steering wheel is stuck in by applying addition force to the steering wheel. This additional force coul... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Oct 12, 2022
Incident date: Oct 12, 2022
Twice now driving on the freeway in my brand new 2022 Plug-in Pacifica with 10K miles— all of a sudden there is a rumble (feels like a down shift) and the vehicle won’t accelerate. The dash message started flashing “Put in P to Start.” However, the car is still on and in “run.” I pulled over, put the vehicle in park, and turned it off. Then I had to push start button several times ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FUEL/PROPULSION SYSTEM
Oct 12, 2022
Incident date: Oct 12, 2022
Twice now driving on the freeway in my brand new 2022 Plug-in Pacifica with 10K miles— all of a sudden there is a rumble (feels like a down shift) and the vehicle won’t accelerate. The dash message started flashing “Put in P to Start.” However, the car is still on and in “run.” I pulled over, put the vehicle in park, and turned it off. Then I had to push start button several times ... Read more
Incident date: Oct 12, 2022
The contact owns a 2018 Chrysler 300. The contact stated that while reversing, the backup camera failed to operate due to the Uconnect System malfunctioning. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 21,078.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Oct 12, 2022
Incident date: Sep 2, 2022
I brought my Hybrid Pacifica in Fed,2022. Last month it just lost power while I was driving and after that engine light up. Need to wait couple minutes to restart the engine and this issue has been reproduced every day. I brought the car to the dealership and they confirm the issue, they did update the software(recalls) but did work. so far they hold the car for a month waiting for parts to rep... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Oct 12, 2022
Incident date: Sep 2, 2022
I brought my Hybrid Pacifica in Fed,2022. Last month it just lost power while I was driving and after that engine light up. Need to wait couple minutes to restart the engine and this issue has been reproduced every day. I brought the car to the dealership and they confirm the issue, they did update the software(recalls) but did work. so far they hold the car for a month waiting for parts to rep... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — ENGINE
Oct 12, 2022
Incident date: Jul 5, 2022
I was returning home from a road trip and with five miles left the accelerator stopped working and the check engine light came on with the service electrical system message. I was able to safely coast to the side of the road. It started working again but it stopped working 5 more times and barely made it to my driveway. It’s been in the shop since 7/6 and now they say a new hybrid transmission w... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — ELECTRICAL SYSTEM
Oct 12, 2022
Incident date: Jul 5, 2022
I was returning home from a road trip and with five miles left the accelerator stopped working and the check engine light came on with the service electrical system message. I was able to safely coast to the side of the road. It started working again but it stopped working 5 more times and barely made it to my driveway. It’s been in the shop since 7/6 and now they say a new hybrid transmission w... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — POWER TRAIN
Oct 12, 2022
Incident date: Jul 5, 2022
I was returning home from a road trip and with five miles left the accelerator stopped working and the check engine light came on with the service electrical system message. I was able to safely coast to the side of the road. It started working again but it stopped working 5 more times and barely made it to my driveway. It’s been in the shop since 7/6 and now they say a new hybrid transmission w... Read more
Incident date: Oct 11, 2022
My vehicle has 87,000 miles on it and has had multiple electronic and start/stop system issues, recently check engine light appeared and dealership stated there was coolant in the cylinders therefore needs a new engine.
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Oct 12, 2022
Incident date: Jul 1, 2022
The passenger sliding door has been buzzing. Also, both sliding doors randomly act like they want to open while driving. You can hear them moving and the lights turn on and off indicating door ajar and closed. This is a safety hazard for my children in the backseat as I am not sure if these doors will start automatically opening if something happens to the lock
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Oct 12, 2022
Incident date: Oct 11, 2022
While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.” This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times tot... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Oct 12, 2022
Incident date: Oct 11, 2022
While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.” This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times tot... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Oct 12, 2022
Incident date: Oct 11, 2022
While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.” This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times tot... Read more
Incident date: Oct 3, 2022
The contact owns a 2006 Chrysler 300C. The contact stated that while driving at an undisclosed speed, the air bag warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the front passenger side air bag would need to be replaced. The contact informed the local dealer of the failure and she was then made aware of a previous recall repair that was ... Read more
Incident date: Oct 11, 2022
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Incident date: Oct 11, 2022
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Incident date: Oct 11, 2022
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Incident date: Sep 21, 2022
Per the local dealer inspection the PDC unit has faulty wiring which caused the fuse to burn severely in turn things begin to randomly stop working no sound from radio, doors will not lock at times, back up camera goes in and out.
Incident date: Oct 11, 2022
The Start/Stop battery on the Pacifica is a problem. I owned a 2017 model that failed 3 times. I traded that can in for the 2020 model and in less than 2 years it failed. I had it repaired under warranty on 09/27/2022 and it has failed again less than one month after the repair. This is an issue that many Pacifica owners have dealt with. This is something that Chrysler needs to correct so ... Read more
Incident date: Oct 9, 2022
On Oct. 9, 2022, at approximately 6:30 p.m. EDT, I was braking as I approached a stop sign. For the first second or two of braking, the van slowed normally. Then, as the van was nearly stopped at the stop sign (probably 10 feet ahead of it, and approx. 5 mph or less), while my foot was still gently depressing the brake pedal, the van began to accelerate on its own. In response, I stepped down h... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ENGINE
Oct 10, 2022
Incident date: Feb 1, 2022
When I accelerate, the vehicle jumps, as if the transmission is slipping. It seems like it does it when it needs to change gears. There aren’t any lights on to indicate anything is wrong, however, this problem is consistent and I’m scared the vehicle will leave my small children and I on the side of the road
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Oct 10, 2022
Incident date: Feb 1, 2022
When I accelerate, the vehicle jumps, as if the transmission is slipping. It seems like it does it when it needs to change gears. There aren’t any lights on to indicate anything is wrong, however, this problem is consistent and I’m scared the vehicle will leave my small children and I on the side of the road
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Oct 9, 2022
Incident date: Mar 1, 2022
SLIDING DOORS CANNOT BE UNLOCKED MANUALY. THIS IS DANGEROUS AS IF PRSON NEEDE TO EXIT IN EMERGENCY THEY CANT.
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Oct 9, 2022
Incident date: Oct 8, 2022
Oil filter housing assembly has oil leaking from it
Incident date: Oct 7, 2022
At low speeds when shifting into 2nd gear the car slips, rpm's raise and then it suddenly and aggressively jerks into 2nd gear. If the start and stop feature is enabled and you are in a situation where the feature is engaging and disengaging like traffic then after a few of the jerks into 2nd gear it seems the PCM will get discombobulated and display a P0732 error.
Incident date: Oct 8, 2022
Vehicle’s LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard because it is very distracting attending to the incessant... Read more
Incident date: Oct 8, 2022
Power Steering is unavailable Stop/start is unavailable Wasn’t able to avoid an accident this morning from deer. Steering went out.
Crash
Incident date: Oct 8, 2022
Power Steering is unavailable Stop/start is unavailable Wasn’t able to avoid an accident this morning from deer. Steering went out.
Crash
Incident date: Oct 8, 2022
Power Steering is unavailable Stop/start is unavailable Wasn’t able to avoid an accident this morning from deer. Steering went out.
Crash
Incident date: Sep 17, 2022
Dear Sir or Madam, There was a recall on our vehicle for the Battery Cables. It was supposed to fix the Stop/Start on our car. Prior to getting the Recall done, our car didn't restart at a stop light/sign causing us to put it back in park and restart the car. We went to have the Recall done and were told that that would not fix the problem, we needed to buy the second battery. We did - costin... Read more
Incident date: Oct 3, 2022
The infotainment system screen is delaminating causing ghost touches and has the ability to call 911, change heating changes and distraction to driver while driving the car ..this is the heart of the car and can be very dangerous
CHRYSLER
TOWN AND COUNTRY
(2012) — UNKNOWN OR OTHER
Oct 7, 2022
Incident date: Jan 5, 2022
The driver-side rear sliding door lock actuator has failed to operate any longer and because of this part failure, the driver-side sliding door will not unlock or open. The safety of my family is being put at risk because should we be in an accident on the passenger side of the car, for example and "t-bone" or a roll-over that does not allow us to use the passenger side doors, everyone in the back... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Oct 7, 2022
Incident date: Jan 5, 2022
The driver-side rear sliding door lock actuator has failed to operate any longer and because of this part failure, the driver-side sliding door will not unlock or open. The safety of my family is being put at risk because should we be in an accident on the passenger side of the car, for example and "t-bone" or a roll-over that does not allow us to use the passenger side doors, everyone in the back... Read more
Incident date: Jul 19, 2017
Car was stalling and had electrical issues. I paid to get it fixed but never knew there was a recall for my vehicles alternator. The vehicle battery dies fairly quickly from time to time still and every know and then I have to call AAA to jump my car and they say my battery is good. Chrysler's number for this recall is T36. I never received a noticed.
Incident date: Jul 19, 2017
Car was stalling and had electrical issues. I paid to get it fixed but never knew there was a recall for my vehicles alternator. The vehicle battery dies fairly quickly from time to time still and every know and then I have to call AAA to jump my car and they say my battery is good. Chrysler's number for this recall is T36. I never received a noticed.