Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Jan 23, 2023
Incident date: Jun 1, 2022
I took my car into the dealership and was told that I had a cracked cylinder head and the car is leaking coolant near the rear of the engine. This could cause the engine to cease should coolant get into the engine. The dealer (North Park Mazda, San Antonio) has confirmed this as the issue. I have received a video of the inspection from the dealership explaining the issue. The vehicle displayed a w... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - AIR BAGS
Jan 23, 2023
Incident date: Jun 1, 2022
The passenger seat occupancy mat and control module are no longer available from Volkswagen Of America. The Air bag lamp is illuminated and the fault code will not clear. VIN : [XXX] Part Number : 1K9 881 256 AA. Part Number dropped on August 1, 2022 without replacement. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
CHRYSLER
TOWN AND COUNTRY
(2015) - SEATS
Jan 23, 2023
Incident date: Jun 1, 2022
Car passenger headrest is deployed and cylinder 6 is misfiring as described under the recall description from the previous years vehicles recalls.
Incident date: Dec 27, 2022
This vehicle along with many tesla vehicles has issues where it will randomly brake when in Autopilot mode going from sometimes high speeds such as 75mph trying to force the car down to as little as 35mph in a very fast manner, causing an increasing concern for vehicle collisions. As well as the automatic wipers not functioning properly and operating too fast when there is no precipitation as well... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
Jan 21, 2023
Incident date: Dec 26, 2022
I think it’s the start/stop system or battery that gave me issue. I stopped at a red light and triggered auto-stop and waited for the red light for quite a while. Suddenly the car beeped and the screen popped with a message ‘Engine Stopped. Steering Power low. Press Brake firmly to Restart’. I panicked and tried as it suggested, but it didn’t work. Then I put the gear in Park and pressed ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Jan 21, 2023
Incident date: Jan 14, 2023
Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won’t accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it’s on and almost drove it on a drainage ditch pulling in my driveway.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Jan 21, 2023
Incident date: Jan 14, 2023
The car makes a rumbling sound when the car is stopped and the brake is engaged. We took the car to the Marietta dealer who indicated the motor mounts were wearing out. the manager provided a quote for replacement. The mileage is 62,xxx. The motor mounts should not be wearing out with only 62,000. The motor mounts wearing out could lead to other problems. Mercedes USA says it is up to the de... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Jan 21, 2023
Incident date: Jan 14, 2023
Vehicle lost ability to accelerate on highway engine shit off, lost power steering, dashboard read “press break and push button to start” as though vehicle were turned off. Dashboard displayed default message “service hybrid electric vehicle system”. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of ... Read more
Incident date: Dec 3, 2022
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The ... Read more
Incident date: Dec 3, 2022
The contact owns a 2013 Chevrolet Cruze. The contact stated that soon after she purchased the vehicle while driving at an undisclosed speed, she noticed a white cloud of smoke coming from the hood of the vehicle. Upon inspecting the vehicle, the contact noticed smoke by the reservoir tank. The contact also noticed a leak coming from engine. The contact then stated that she noticed a burning odor t... Read more
Incident date: Jan 20, 2023
I was driving back home and was travelling at around 30miles/hr on a street. All of a sudden my car dashboard started flashing and all the indicators in the dashboard started to flash.. The vehicle started to accelerate and brake at the same time... The engine made a strange weird sound. I had to put the emergency parking lights and pull over slowly. Luckily I was closer to home, so drove back ho... Read more
Incident date: Jan 20, 2023
I was driving back home and was travelling at around 30miles/hr on a street. All of a sudden my car dashboard started flashing and all the indicators in the dashboard started to flash.. The vehicle started to accelerate and brake at the same time... The engine made a strange weird sound. I had to put the emergency parking lights and pull over slowly. Luckily I was closer to home, so drove back ho... Read more
CHRYSLER
PACIFICA
(2017) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Jan 20, 2023
Incident date: Aug 27, 2022
The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 25 MPH, the "Service Advancetrac" message was displayed and ABS warning light was illuminated. The contact pulled over and the vehicle was turned off and restarted, and the warning message was no longer displayed, and the warning light was no longer illuminated. The contact stated that the failure recurred. Additio... Read more
Incident date: Aug 27, 2022
I was backing out of my driveway on to my street when I felt something off with the steering. The steering wheel was very very hard to turn and kept pulling to the right on its own. I managed to get the car in front my house and had the car towed to a honda repair shop. Honda diagnosed a power steering unit failure without any dtc code. I was very lucky I wasn't driving in traffic since I had n... Read more
Incident date: Jan 19, 2023
Hi , My 2014 Passat driven by a family member struck a parked truck. Luckily, nobody was hurt! The parked car was not occupied and the driver of the Passat was able to exit the vehicle unharmed. The speed was about 35 mph and the air bags deployed. This front collision resulted in a major fire that totally destroyed the car. The insurance company (Progressive) is currently in the possession of t... Read more
Crash
Fire
Incident date: Jan 19, 2023
Hi , My 2014 Passat driven by a family member struck a parked truck. Luckily, nobody was hurt! The parked car was not occupied and the driver of the Passat was able to exit the vehicle unharmed. The speed was about 35 mph and the air bags deployed. This front collision resulted in a major fire that totally destroyed the car. The insurance company (Progressive) is currently in the possession of t... Read more
Crash
Fire
Incident date: Jan 15, 2023
01-12-2023 side tire blew out, only about 1.5mile drive at 69freeway Sugar land TX 77479. Nice weather , nice road conditions. The tire drove about 10,000.miles with 60,000. Warranty. It is newer tire, less miles because 3years pandemic. 4 new tires ; YOKOHAMA YK740 GTX 105V R19. Invoice cost $784.71 Installed at 12-12-2019 .
Incident date: Aug 3, 2020
My car is still at the dealership (CrossRoads Ford ,of Indian Trail, NC). The vehicle has been there since 11/22/22. The Service Department keeps telling me they are waiting on a Recall Part to come in and have not given me anything else. The car will not drive, and they advised it was a Recall Part, but the system shows all Recall has been repaired? I need my car back- I have already paid 3 mon... Read more
Incident date: Aug 3, 2020
The contact owns a 2012 Ford Explorer. The contact stated while reversing, the "Electronic Power Steering Assist" message displayed, and the steering wheel became difficult to turn in either direction. After turning off and restarting the vehicle, the failure had self-corrected, and the vehicle operated normally. The vehicle was later driven to the local dealer who diagnosed that the steering gear... Read more
Incident date: Jan 18, 2023
Several times while at a full stop, the idle stop feature has failed when I have taken my foot off the brake and tried to accelerate. The error message tells me to put vehicle in park then press start. That does not immediately work. So far, I have gotten the vehicle to start within 1-2 minutes but this is a safety problem for me and other drivers on the road. I have not taken this to Honda but wi... Read more
Incident date: Jan 18, 2023
The truck randomly smells very strong of raw fuel in the cabin and sometimes exhaust as well. This typically happens more after refueling as well as after 30+ minute drives and then idling at a stop light for example. There are no visual leaks of the fuel system. The smell seems to be coming from the passenger side of the engine bay.
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Jan 18, 2023
Incident date: Sep 1, 2022
2018 f150 4x4 lariat the issue is 4x4 is engaging while your driving I’m on the highway speed 65 to 70 mph 4x4 trying to engage. Doing research Ford sent united state wide message to mechanic if customers bring vehicle in under this issue which is TSB technical service bulletin 22-2219 , think this is a safety issue if 4x4 engage is going to veer your vehicle in a different direction, the fix is... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
Jan 18, 2023
Incident date: Sep 1, 2022
Vehicle had excessive oil consumption causing catastrophic engine failure. No check engine light came on. Engine stalled on interstate.
CHRYSLER
TOWN AND COUNTRY
(2012) - LANE DEPARTURE: BLIND SPOT DETECTION
Jan 18, 2023
Incident date: Sep 1, 2022
Confirmed cylinder number 2 misfire. Performed relative compression test and intake trace pull. Confirmed that number two has low compression and is directly affecting cylinder number fives intake pull. removed spark plug and did a compression test on cylinder 2 it had 90psi of compression and the rest of the cylinders were at 148psi of compression. used a bore scope and found cylinder damage in... Read more
Incident date: Aug 23, 2022
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 75 MPH, the hood on the driver's side unexpectedly opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
Jan 18, 2023
Incident date: Dec 27, 2022
I heard a knocking sound on the morning on 1/6/22, immediately took it to a Hyundai (Capital Hyundai) dealership who informed me it was a known issue they are having to rebuild tons of engines. They would not be able to even look at my car for a few weeks, but I needed to leave it because the engine could seize at any moment. While thy offer loaner vehicles, I wasn't eligible because of the time b... Read more
Incident date: Dec 1, 2022
While the vehicle was still in warranty ~30k miles, the ABS and traction control lights would flash off and on numerous times as the vehicle was driven. Knocking the cruise control off. The dealership replaced the ABS module and HCU. Less than 20k miles later the issue has come back again. The alarms and lights flash repeatedly every time I drive and traction control along with the cruise control ... Read more
Incident date: Jan 10, 2023
We reported issues with our thermostat to our dealer back in September of 2022. The vehicle would not defrost or heat. We were then told the thermostat required replacements but there was no part in existence and they would notify us when it became available. After following up numerous times with no actionable timeline from the dealer we consulted with a secondary mechanic who confirmed the issu... Read more
Incident date: Jan 17, 2023
Driving on I70 West near Idaho Springs, CO and the rear panel on the panoramic sunroof exploded upwards. No debris hit, it just exploded upwards.
Incident date: Jan 17, 2023
On Oct 29, 2012, BMW recalled its 7-Series luxury cars due to reports of transmission control problems. The National Highway Traffic Safety Administration reported in the NHTSA campaign #12V502000 (power train and electric system) has caused at least 14 crashes and possibly 5 injuries, and in the NHTSA campaign #13V564000 (air bags). The recall involved 45,500 cars with model years from 2005 to ... Read more
Incident date: Jan 17, 2023
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V842000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Jan 17, 2023
I had over 40 Complaints with NHTSA. FUEL LEAK - vehicle can go on fire,fumes intoxicating in vehicle through vents..Every mechanic," VEHICLE CAN GO ON FIRE." 2.Electrical- All gages would go crazy while driving - had no idea what speed I was going. 3.3X All Brake fluid leaked out while driving - no brakes 4.FAILED INSPECTION REPEATEDLY - ENGINE LIGHT ALWAYS ON AND AIRBAG LIGHT 5. LARGE EVAP Leak... Read more
Incident date: Jan 13, 2023
Jeep has a seriously dangerous issue when you hit a bump on the highway, other online call it a “death wobble”, extremely dangerous, started happened around 21000 miles on ours. Only way to get it to stop shaken is to stop the vehicle. I have several videos of this occurring and would be happy to send them, this app won’t allow videos to be uploaded. I called the dealer to have the issue lo... Read more
Incident date: Jan 13, 2023
Jeep has a seriously dangerous issue when you hit a bump on the highway, other online call it a “death wobble”, extremely dangerous, started happened around 21000 miles on ours. Only way to get it to stop shaken is to stop the vehicle. I have several videos of this occurring and would be happy to send them, this app won’t allow videos to be uploaded. I called the dealer to have the issue lo... Read more
Incident date: Jan 13, 2023
I have a 2021 Pacifica Hybrid in (Vin: 2C4RC1S70MR51943) that has encountered the dreaded "Service Charging System" message 5 times now in the past year, with the past 3 occurrences all happening in the last 3 weeks. Each time the car will not start, and the gear shifter will flash, the red charging light will illuminate on the dash, and the check engine light is on. On one occurrence, I turned th... Read more
Incident date: Jan 2, 2023
I have a 2015 Cadillac Escalade. It has been well taken care of. To my disappointment, this vehicle has been a money pit since day one. We have had to have all shocks replaced two times since January 16, 2020, costing thousands of dollars.The front cross bar was replaced the first time the shocks were replaced. The airconditioning system went out in the summer of 2020, replacement cost over 2... Read more
Incident date: Jan 15, 2023
Rear tires locking up out of no where almost made me jack knife.
Incident date: Jan 15, 2023
Rear tires locking up out of no where almost made me jack knife.
Incident date: Jan 15, 2023
Multiple occurrences have happened where I am driving the car on the freeway when the SERVICE CHARGING SYSTEM code comes on and the vehicle stalls. I am unable to accelerate and have to pull off onto the shoulder. This is very dangerous as the vehicles on the freeway are going at high speeds. This failure could easily cause an accident or worse. The car then flashes SHIFT TO P TO START and the che... Read more
Incident date: Oct 10, 2022
Front Half shafts keep failing due to extreme angles of operation where bearing races are spalled as a result and could result in a high speed failure. Have had 3 replacements in 25K miles and will need a 4th replacement. Lowering car to bring halfshafts more geometrically in line improves halfshaft life, but in turn cause significant rear tire wear resulting in potential high speed blow outs. ... Read more
Incident date: Oct 10, 2022
The transmission in my truck has been giving me problems off and on since I purchased it a few years back. I have told the dealer about it and they said they could not find a problem and that's because it is very sporadic when it happens. What is happening is it shifts really hard like it's not in gear when you hit the gas and then it just takes off, it is to the point where now it Jenks really ha... Read more
Incident date: Oct 10, 2022
Car has shut off, on the road, while driving twice now. Car revs up while driving but loses power and slows down. Dashboard blinks "stop safely, car will shut off soon, service electronic stability control, service trans, shut off engine to engage in park, park assist unavailable" engine is already off because it shut down automatically but car itself would not shut off. Had to disconnect the bat... Read more
Incident date: Nov 9, 2022
At approximately 55,000 miles, the check engine light illuminated. Code P0420 "Catalyst System Efficiency Below Threshold (Bank 1)". When inspected, the car had consumed about 1 quart of oil after driving at highway speeds for approximately 3000 miles.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Jan 15, 2023
Incident date: Dec 15, 2022
I have had the key pad replaced 2 times because it melts at top. It has melted again Should it be recalled
Incident date: Jan 15, 2023
I FELT SOMETHING WAS WEIRD WITH THE STEERING ONE DAY SO I WENT TO MAZDA DEALER BECAUSE I NOTICED CORROSION ON FRONT DRIVER CROSS AND REAR COMPONENTS WHICH HAVE CORROSION AND BASEBALL SIZE HOLES. INSPECTED BY LOCAL MAZDA DEALER IN EARLY 2022 WAS TOLD "WE SEE A LOT WORSE THAN THIS" SO NOTHING WAS FIXED OR REPLACED BY DEALER. OCTOBER 2022 FAILED PA STATE INSPECTION FOR SUBFRAME RUST SAFETY CONCERNS. ... Read more
Incident date: Jan 15, 2023
When my vehicle was warming up I noticed two plumes of smoke coming from the muffler area. One plume was the tailpipe and the other was shooting straight down from underneath the vehicle. Upon inspection I found a whole in the bottom of the muffler. There is no denting or impact damage near the hole. There is exhaust stains on the muffler ranging from the hole towards the rear of the vehicle. The ... Read more
Incident date: Jan 15, 2023
Phantom braking on the interstate. Autopilot causes the car to slows down significantly and quickly, which could potentially result in an accident.
Incident date: Jun 1, 2022
My vehicle started to hesitate as I merged or turned. Then my car completely stopped but it was still cranked. The dealership stated it was transmission issues but no warning lights came on.
CHRYSLER
TOWN AND COUNTRY
(2013) - SUSPENSION
Jan 14, 2023
Incident date: Jan 9, 2023
Car was inspected in April of 2021. The front of car started making knocking or clunking sounds on the right side. 2 weeks later, while making a U-turn instead of getting on the interstate, there was a loud crunch/crash sound. It sounded like a garbage can went under the vehicle. Upon further investigation, realized that the right ball joint somehow dropped out of the knuckle. This forced the axle... Read more
Incident date: Jan 11, 2023
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving at slow speeds or making a turn, the electronic stabili-trak warning light was flashing and the steering wheel seized. The contact restarted the vehicle and steering functionality returned. Additionally, while his wife was driving and approaching a stop, the vehicle inadvertently shifted into neutral(N). While depre... Read more