Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
PACIFICA
(2017) — EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Dec 1, 2022
Incident date: Dec 1, 2021
The contact owns a 2017 Chrysler Pacifica. The contact stated that the touch screen failed to respond as needed. The vehicle was shifted into reverse; however, the rear-view camera failed to operate as designed. The contact stated that the radio malfunctioned, and the steering wheel heater and seat heaters failed to deactivate causing the seats to overheat and burn the occupants. The vehicle was t... Read more
Incident date: Dec 1, 2021
The contact owns a 2017 Chrysler Pacifica. The contact stated that the touch screen failed to respond as needed. The vehicle was shifted into reverse; however, the rear-view camera failed to operate as designed. The contact stated that the radio malfunctioned, and the steering wheel heater and seat heaters failed to deactivate causing the seats to overheat and burn the occupants. The vehicle was t... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Nov 30, 2022
Incident date: Nov 25, 2022
Sliding door has been not wanting to shut all the way. It will shut and then pop back open again.you can hear the door trying to shut but then it opens again. We have pretty much stopped using that door to go in and out. It is the passenger side. The other night we got on the freeway and you could hear that the door must not have been shut all the way, although no indicator light saying the door w... Read more
Incident date: Feb 26, 2021
ENGINE FAILURE around 120,000 miles...No detail information why..engine replaced at Jeep Chrysler 8200 Fairforest Rd. Spartanburg SC dealership 0n 02-26-2021. cost $8,461.85. no warranty coverage
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Nov 30, 2022
Incident date: Nov 27, 2022
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 55 MPH, she heard an abnormal noise near the floor of the vehicle. The contact then stated that while the vehicle was idling at a stop, she depressed the accelerator pedal; however, RPM’s increased rapidly but the vehicle failed to respond. The contact was able to coast the vehicle off the road. The check engine ... Read more
Incident date: Jun 1, 2022
Strong fuel smell in cabin and outside of car when gas tank is full. Discovered gas in the cabin sitting on top of the fuel tank under the passenger-rear seat. Multiple posts in online forums confirm this is a known issue. Vehicle owner ordered a new o-ring to attempt repair. Area around fuel pump under driver's-rear seat was not affected. No warning lights, notices or performance issues. On... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — HYBRID PROPULSION SYSTEM
Nov 30, 2022
Incident date: Nov 2, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 MPH, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — POWER TRAIN
Nov 30, 2022
Incident date: Nov 2, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 MPH, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ELECTRICAL SYSTEM
Nov 29, 2022
Incident date: Sep 21, 2022
Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 m... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Nov 29, 2022
Incident date: Sep 21, 2022
Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 m... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — SEAT BELTS
Nov 29, 2022
Incident date: Sep 21, 2022
Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 m... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — STEERING
Nov 29, 2022
Incident date: Nov 28, 2022
Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I p... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — SERVICE BRAKES
Nov 29, 2022
Incident date: Nov 28, 2022
Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I p... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ENGINE
Nov 29, 2022
Incident date: Nov 28, 2022
Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I p... Read more
Incident date: Nov 28, 2022
I am aware of the recall on this vehicle. In addition, I received a phone call and email from Chrysler stating the following: "Hello Mr./Mrs. I have attempted to get ahold of you to schedule your Z11 Recall appointment for your Pacifica PHEV. You should have recently received an important recall notice from FCA detailing the steps needed to repair your vehicle and ensure the safety of you and ... Read more
Incident date: Aug 12, 2022
My car stalls while driving go into limpo
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Nov 28, 2022
Incident date: Nov 27, 2022
The driver side rear sliding door is stuck in a closed and locked position. All attempts to open or unlock it using fobs, interior buttons, or manual force have failed. Others with this same issue seem to attribute it to a known lock actuator issue. Inability to exit the vehicle is a safety concern. I have not yet seen a mechanic for it. There were and continue to be no warnings/symptoms/indicatio... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP
Nov 28, 2022
Incident date: Sep 1, 2022
The contact owns a 2015 Chrysler Town and Country. The contact stated that while operating the vehicle, the massage "Blind Spot Service Unavailable" was displayed and the blind spot arrow was present in the driver’s side mirror causing a visibility hazard for the driver. The contact indicated that while driving in the dark the arrow created a glare in the side mirror making it difficult to view ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — BACK OVER PREVENTION
Nov 28, 2022
Incident date: Sep 1, 2022
The contact owns a 2015 Chrysler Town and Country. The contact stated that while operating the vehicle, the massage "Blind Spot Service Unavailable" was displayed and the blind spot arrow was present in the driver’s side mirror causing a visibility hazard for the driver. The contact indicated that while driving in the dark the arrow created a glare in the side mirror making it difficult to view ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Nov 28, 2022
Incident date: Jul 1, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while his wife was driving at various speeds, the vehicle was making an abnormal sound. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that after leaving the dealer, the sound continued. The contact... Read more
Incident date: Nov 1, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle lunged forward, nearly causing a collision with the Pull Over message displayed and the Auto Start/Stop warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The dealer determined that the transmission was faulty and repl... Read more
Incident date: Sep 1, 2021
1. Rear differential failed before 100,000 miles. I was driving and I heard something metal fall in the back of the car. I pressed gas but was not able to move. After inspection and call for help, the part that fell on the ground was the rear differential. How can it just fall out while driving? I had to get it towed and repaired by a mobile mechanic. 2. The sunroof switch is faulty. Several tim... Read more
Incident date: Sep 1, 2021
1. Rear differential failed before 100,000 miles. I was driving and I heard something metal fall in the back of the car. I pressed gas but was not able to move. After inspection and call for help, the part that fell on the ground was the rear differential. How can it just fall out while driving? I had to get it towed and repaired by a mobile mechanic. 2. The sunroof switch is faulty. Several tim... Read more
Incident date: Sep 1, 2021
1. Rear differential failed before 100,000 miles. I was driving and I heard something metal fall in the back of the car. I pressed gas but was not able to move. After inspection and call for help, the part that fell on the ground was the rear differential. How can it just fall out while driving? I had to get it towed and repaired by a mobile mechanic. 2. The sunroof switch is faulty. Several tim... Read more
Incident date: Nov 22, 2022
With cruise control on going down hill the cruise control will cause the RPM's to race and my 16 year old has the push hard on his brakes to get it to release. This could end up causing him to crash. Apparently it is an ongoing issue with this make and model. Please help. Thank you.
Incident date: Nov 25, 2022
Car accelerated on its own and refused to stop when brakes were applied. This occurrence jeopardized my safety and the safety of others on the road. Once I realized that no one was behind me I had to slam the car into neutral for it to stop moving abruptly so I wouldn't run into the the car in front of me, but the engine kept revving up high. I then turned it off. Which left me in a dangerous pos... Read more
1 injured
Incident date: Nov 23, 2022
Decelerating while approaching a stop sign the engine shut off and would not restart for approximately 10 minutes. No warning lamps or indicators were lit. The driver was in danger of rear collision while attempting to restart.
Incident date: Nov 23, 2022
Decelerating while approaching a stop sign the engine shut off and would not restart for approximately 10 minutes. No warning lamps or indicators were lit. The driver was in danger of rear collision while attempting to restart.
Incident date: Nov 23, 2022
Decelerating while approaching a stop sign the engine shut off and would not restart for approximately 10 minutes. No warning lamps or indicators were lit. The driver was in danger of rear collision while attempting to restart.
Incident date: Feb 10, 2022
The car stalls out In midst of driving and will not accelerate, than it will with a hard jerk try to accelerate again, at first I thought it was bad gas, then I noticed it more and more which prompted me to look it up and see that it’s a recall for that specific problem that I’m having but my vent number has No recall although I’m experiencing that same issue with my vehicle
Incident date: Feb 10, 2022
The car stalls out In midst of driving and will not accelerate, than it will with a hard jerk try to accelerate again, at first I thought it was bad gas, then I noticed it more and more which prompted me to look it up and see that it’s a recall for that specific problem that I’m having but my vent number has No recall although I’m experiencing that same issue with my vehicle
Incident date: Nov 23, 2022
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pul... Read more
Incident date: Nov 23, 2022
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pul... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — ENGINE
Nov 22, 2022
Incident date: Nov 22, 2022
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at slower speeds, the service charging station light illuminated, and the vehicle stalled. The contact stated that after waiting for 10 to 15 minutes, he was able to restart the vehicle. The contact also stated that the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Nov 22, 2022
Incident date: Nov 22, 2022
while driving the vehicle will die and when it does it is really hard to control. i am not sure why it shuts off but this is a real hazard.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FUEL/PROPULSION SYSTEM
Nov 22, 2022
Incident date: Nov 20, 2022
We were driving our Chrysler Pacifica hybrid on the highway and it stalled and said put into park and completely turned off. When we pulled over to the side of the road, the car would not start and had to be towed to the dealership. It was very unsafe and not the first time that our car has turned off.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Nov 22, 2022
Incident date: Nov 20, 2022
We were driving our Chrysler Pacifica hybrid on the highway and it stalled and said put into park and completely turned off. When we pulled over to the side of the road, the car would not start and had to be towed to the dealership. It was very unsafe and not the first time that our car has turned off.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Nov 22, 2022
Incident date: Nov 20, 2022
We were driving our Chrysler Pacifica hybrid on the highway and it stalled and said put into park and completely turned off. When we pulled over to the side of the road, the car would not start and had to be towed to the dealership. It was very unsafe and not the first time that our car has turned off.
CHRYSLER
TOWN AND COUNTRY
(2014) — AIR BAGS
Nov 22, 2022
Incident date: Nov 1, 2022
Airbag light keeps turning on and off all the time. This is a very serious issue. It is also happening on my other vehicle which happens to be the same year and also made by Chrysler (Jeep) I need help. I already contacted dealership about but didn’t get any help.
Incident date: Nov 1, 2022
On 4 occasion my vehicle stopped running on the road with no warning. Was unaware anything even happened until i stepped in the gas. Light still on, radio still on, no power steering. Difficult to get off road. Unable to start again for about 45 minutes. Had serviced every time this happened, no codes noted for anything wrong. Had multiple things replaced without resolution. Started investigating... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — UNKNOWN OR OTHER
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ENGINE
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ELECTRICAL SYSTEM
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several... Read more
Incident date: Nov 3, 2022
STOP/START FUNCTION IS A HAZARD. WE HAVE ALREADY HAD IT REPAIRED ONCE AT A DEALERSHIP WHERE WE NEEDED 2 NEW BATTERIES. 2 WEEKS LATER, IT STARTED DOING THE SAME THING AGAIN - SPUTTERING WHILE DRIVING, AUTO STOP START NOT AVAILABLE. HAD TO JUMP START. IT TURNS OFF WHILE DRIVING SOMETIMES IN THE MIDDLE OF THE ROAD.
Incident date: Nov 4, 2022
The drive shaft broke and had to be replaced. This resulted in lack of stability prior to the break and mobility was comprimised after it broke. The car was repaired at Wayne's Precision and Transmission auto repair in Bumpass, Virginia on November 4th, 2022. The state of Virginia requires annual car inspections which we will have due next June. Symptoms prior to replacement of the drive shaft inc... Read more
Incident date: Aug 1, 2022
The fuel tank gasket failed. When fuel car to full the gas seeps out and puddles on top of access area under rear passenger seats and fills car with gas fumes. Only seeps out when you fill car to full
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — UNKNOWN OR OTHER
Nov 20, 2022
Incident date: Nov 16, 2022
I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — FUEL/PROPULSION SYSTEM
Nov 20, 2022
Incident date: Nov 16, 2022
I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — POWER TRAIN
Nov 20, 2022
Incident date: Nov 16, 2022
I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.
Fire
Incident date: Nov 19, 2022
VIN 2C3CCADG6NH167925 decodes as an 8-cylinder engine vehicle. This vehicle has a 6-cylinder 3.6L V6 engine.