Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Feb 9, 2022
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..lat... Read more
Incident date: Oct 9, 2022
The grid heater bolt that is on the bottom side of the grid heater. It fails and the bolt falls off and get sucked into the engine destroying the piston and cylinder causing an over 10,000$ expense.
Incident date: Jan 24, 2023
Smelled something burning. Pulled over and noticed smoke coming from under hood. Called the fire department. It was fully engulfed by the time they got there. Pictures of it burning are available. The vehicle is a total loss. Police report taken today 2-9-2023. Insurance company being notified. No warning lamps. No check engine light. No inspections made yet.
Fire
Incident date: Jan 24, 2023
The contact's son owns a 2014 Ford F-150. The contact stated that after two months of the vehicle not being driven, the brake warning light appeared on the instrument panel upon starting the vehicle. As the contact's son was approaching a stop light, the brake pedal depressed the floorboard as the vehicle crossed the intersection. The contact took the vehicle to an independent mechanic where the m... Read more
Incident date: Feb 4, 2023
I purchased this as a used car online and had it delivered to me. It hasn’t been a year of owning it yet and my car is now un-drivable. I was driving down the road and my transmission malf light came in and my car went into limp mode. I had to get it towed and the local shop who has it said it’s a broken timing chain from a failure. I’ve never had any issues and then all of a sudden now I ha... Read more
Incident date: Feb 4, 2023
Cabin Heat not working at all. Fan blows but the cabin does not get warm.
Incident date: Dec 6, 2022
Have owned the vehicle for 6 months. In that time the vehicle has applied braking by itself more than 10 times when there has been no reason (no car in front, no debris in road, no adverse weather, nothing but clear pavement), . Happens on low speed roads (35 mph) and also on highway speeds. Have been lucky not to be rear ended or cause another type of accident due to drivers avoiding the my ca... Read more
Incident date: Dec 6, 2022
Vehicle will not engage gears; It remained in Park
Incident date: Dec 6, 2022
On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a “service charging system” message on the dash. I had my vehicle towed home and it wasn’t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local deal... Read more
Incident date: Dec 14, 2022
I was in a drive thru food chain going forward slowly. The brakes seemed hard and I had to really push hard to get the vehicle to stop. I went to a private mechanic who I trust totally. I had the front rotors and all pads replaced due to normal wear. We went on a trip with no braking issues. After returning home and backing down the driveway the brakes seemed hard again and was not stopping the v... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Feb 8, 2023
Incident date: Oct 8, 2022
The airbag light is on and I am afraid it will deploy at any time. The dealership and manufacturer say the part they need is on backorder with the supplier, but it has been 3 months since the problem was diagnosed, so it has not been repaired.
Incident date: Feb 8, 2023
During my recent travel after a few short miles, oil began to leak and the engine began to knock. After the engine stalled, I was able to restart and begin to drive around 20 miles per hour when the engine stalled and cut off again as I was on my way to the repair shop. I noticed during this time that the car was leaking oil. The following was revealed after receiving a diagnostic test performed ... Read more
Incident date: Feb 8, 2023
During my recent travel after a few short miles, oil began to leak and the engine began to knock. After the engine stalled, I was able to restart and begin to drive around 20 miles per hour when the engine stalled and cut off again as I was on my way to the repair shop. I noticed during this time that the car was leaking oil. The following was revealed after receiving a diagnostic test performed ... Read more
Incident date: Feb 8, 2023
Purchased vehicle as second owner with 20k miles. Vehicle can go on FIRE. UNFIXABLE. Fuel rail leaking gas. Part recalled in 2002. No part in US OR CANADA.CANNOT PASS INSPECTION Electrical system goes crazy, dials hi to low Shifts out of gear UNDERCARRIAGE ROT THROUGH TO BRAKE, BUSHELS AND BARING PROBLEMS. ENGINE LIGHT ALWAYS ON LARGE EVAP LEAK, SM EVAP LEAK- WONT PASS INSPECTION. LEFT AT MECHAN... Read more
Incident date: Jan 10, 2023
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 65 MPH, the driver’s side windshield trim panel suddenly dislodged from the vehicle. The vehicle was taken to the local dealer who replaced the trim panel. The contact stated that while driving on another occasion, the failure occurred with the passenger’s side windshield trim panel. The vehicle was taken bac... Read more
Incident date: Feb 8, 2023
There is a “squeak” type noise that sounds like fluid or air is being forced through a crack when the brakes are applied. It is intermittent as brakes remain applied, however it happens every time the brakes are applied and lasts until they are released. The local Toyota dealer diagnosed it as a failed brake master cylinder. After repair, the same noise continues. The dealers “master techni... Read more
Incident date: Feb 8, 2023
Hello my jeeps oil filter housing has been repaired twice it's about 900 both times their needs to be a safety recall it smoke and causes alot of issues this is a poor design and needs attention my jeep is parked until further notice
Incident date: Feb 8, 2023
Car shuts off while idle
Incident date: Feb 4, 2023
Passenger side back seat seatbelt broke under normal wear and tear.
Incident date: Feb 4, 2023
4-11-22 Wife and I drove from our house to the corner intersection. She put the breaks on and the pedal went to the floor and the car drifted into the intersection, across the street to a parkin lot and then we costed back to our house and had it towed to the local GMC Dealership. Asked for meeting with District Service Manager as I had paid to have vehicle fixed for my use. 5-3 and 4-22 Cu... Read more
Incident date: Jan 1, 2023
The contact owns a 2023 Toyota 4Runner. The contact stated that while the vehicle was shifted into reverse, the back-up camera displayed a distorted screen. No warning light was illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 700.
Incident date: Jan 1, 2023
The contact owns a 2010 Chevrolet Cobalt. The contact stated while driving 70 MPH, there was an abnormally strong gasoline odor coming from the vehicle. The contact pulled over on the side of the road. The contact checked under the vehicle and notice that fuel was leaking from the vehicle. The vehicle was towed to an independent mechanic and the contact was informed that the fuel line was fracture... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Feb 7, 2023
Incident date: Nov 29, 2022
When the throttle is lightly applied from a stop, the vehicle suddenly leapt forward, as if we stomped on the gas pedal. We almost hit our vehicle in the garage. Other times from a stop, giving it throttle to move the HRV would not accelerate.the HR-V would begin to slow down, even if I applied more throttle. It has happened a few times. We took the HRV to the dealer and they could not resolve the... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VISIBILITY
Feb 7, 2023
Incident date: Nov 29, 2022
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ex... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - BACK OVER PREVENTION
Feb 7, 2023
Incident date: Feb 7, 2023
The contact owns a 2019 Ford F-150. The contact stated that his client's back-up camera was display a cloudy and blurred image while in use. The contact called the dealer and confirmed that the vehicle was not included in NHTSA Campaign Number: 22V252000 (Back Over Prevention) and referred him to the manufacturer for assistance. The manufacturer was notified of the failure and provided the same in... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
Feb 7, 2023
Incident date: Feb 7, 2023
We purchased this motorcycle January 16th, 2023. On that day, we could not have possession of the bike because of the recall. It is now February 07, 2023, three weeks later and still the recall has not been resolved and we do not have possession of the bike. The recall is for the brake light staying on
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Feb 7, 2023
Incident date: Jan 9, 2023
I was driving our chrysler pacifica (under 35 mph, thankfully not on highway) when it shut off and restarted very quickly. Happened in a second.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - STRUCTURE:BODY
Feb 7, 2023
Incident date: Feb 7, 2023
Rapid Delamination and paint peeling.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - STEERING
Feb 7, 2023
Incident date: Feb 7, 2023
The contact owns a 2014 Ford Taurus. The contact stated while driving 35-40 MPH, the steering wheel became stiff. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering gear box had failed and needed to be replaced. The dealer was not notified of the failure. The vehicle was not re... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Feb 7, 2023
Incident date: Feb 7, 2023
Second complaint for same issue. Our vehicle stalled 6 times over the course of 17 miles driving around town, maximum of 50 MPH at times. We have multiple videos of this. Have contacted Chrysler and was told they do not have a fix for this issue even though they are aware it is a safety issue. Awaiting call back on how they will help resolve this issue ASAP as the car is basically undrivable w... Read more
Incident date: Jan 21, 2023
The brake booster failed while driving and I almost got in an accident. The brakes did not fully work and started pulsating almost like if the antilock system engaged. The brake booster was leaking air around the piston that attaches to the brake pedal. You could hear the air leaking when the pedal was pressed. It has been repaired at he MB dealer for about $2300. There were no indications of a ma... Read more
Incident date: Feb 7, 2023
The contact owns a 2011 Honda Pilot. The contact stated that the navigation system clock failed to adjust to the correct time. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The dealer informed her to purchase a new vehicle. The manufacturer was not contacted about the failure. The failure mileage was unknown.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - VISIBILITY:WINDSHIELD
Feb 7, 2023
Incident date: Feb 3, 2023
The contact owns a 2018 Subaru Outback. The contact stated that a small rock struck the front windshield, causing a 2-foot crack. The front windshield was previously replaced twice within the last month for the recurring failure. The vehicle was taken to the dealer, where it was determined that the front windshield needed to be replaced. The dealer referred the contact to the manufacturer. The veh... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ENGINE
Feb 7, 2023
Incident date: Feb 3, 2023
The contact owns a 2012 Hyundai Sonata. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 1... Read more
Incident date: Nov 14, 2022
The headrest on the driver's side popped open when I was driving. I had backed out of my driveway and had changed to drive and as I did the headrest popped open. It hit me in the back of my head. Luckily I was driving slow and I could pull over to find out what happen and discovered that the headrest popped open. In trying to find out what was going on with the headrest I discovered a small pi... Read more
Incident date: Jan 21, 2023
When driving straight, especially on the highway, the steering feels “sticky” or “notchy” especially from 50 - 75 mph. This makes it really hard to keep the vehicle straight on the highway.
Incident date: Jan 21, 2023
The contact owns a 2016 Ford Escape. The contact stated while driving 45 MPH, the vehicle was jerking back and forth. There was an abnormal gasoline odor inside the vehicle. There was no warning light illuminated. The contact veered to the side of the road. The contact then lifted the hood and inspected the vehicle but could not determine the cause of the failure. The contact was able to drive to ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ENGINE
Feb 6, 2023
Incident date: Feb 5, 2023
Car is only a 2016 that has had issues since I bought it at 90k miles. It constantly required oil changes every other week. Paid in full the replacement of the catalytic convertor only for the engine to fail and the convertor be gummed up in less than 4 months
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - SERVICE BRAKES
Feb 6, 2023
Incident date: Feb 5, 2023
Hello, on a number of occasions (while driving on the highway and attempting a stop at a light) our brake system has gone unresponsive. It almost caused a collision the other day when I was approaching a red light. What happens is I push the brake, and then it almost feels like there is no resistance whatsoever and it goes soft, then I have to push very hard all the way down (pedal to the metal)... Read more
Incident date: Feb 18, 2022
Powertrain - The transmission when coming to a stop lurches the vehicle forward. Along with the lurching forward when slowing down it makes a loud clunk noise and makes the car and my person move forward. Propulsion - When turning into traffic the car sometimes has no power and takes about 3 seconds to get power back to the vehicle, almost causing accident.
Incident date: Jan 10, 2023
The contact owns a 2015 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle overheated. An unknown warning light was illuminated. The contact stated that she was able to navigate the vehicle off the road. The vehicle was towed to the dealer however, the vehicle was not diagnosed. The vehicle was then towed to Pep Boys where it was diagnosed that the engine need... Read more
Incident date: Jan 10, 2023
Went to work one morning and noticed a crack from black piece of windshield under wipers 12 inch up center of windshield with no impact noted temps in upper 30s
Incident date: Jan 10, 2023
It seems that some of the standard safety features are unavailable or missing due to some reason which is mentioned in the optional equipment. below two things seem to be missing: 1. Safety sphere 2. ParkSense Rear Park Assist Additionally, there is also a recall on this vehicle regarding the safety issue. Dealer is denied to make any changes or repair to the vehicle.... Read more
Incident date: Jan 25, 2023
Hit a cement barrier going 60 mph at a 45 degree angle on the passenger side and only the passenger side curtain airbag deployed.
Crash
CHRYSLER
TOWN AND COUNTRY
(2014) - FORWARD COLLISION AVOIDANCE: WARNINGS
Feb 5, 2023
Incident date: Feb 5, 2023
Events happened about 5 times in 3weeks , car will flash brake , brake brake and steering wheel will shake for no reason
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Feb 4, 2023
Incident date: Jan 16, 2023
The car will not shift into third or accelerate over 2,000 rpms
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VEHICLE SPEED CONTROL
Feb 4, 2023
Incident date: Jan 16, 2023
The car will not shift into third or accelerate over 2,000 rpms
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Feb 4, 2023
Incident date: Jan 16, 2023
I drive on the freeway, and I lost any power with the car, I'm lucky my baby was not in my car on that day. It happened two times and I go to the Mopar service center, they tell me they don't have the part for that, and I ask them what's should I do with that situation, and they said that's a good question, I have no idea, but you can wait for the part and I don't know when the part comes in maybe... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 4, 2023
Incident date: Jan 23, 2023
The car brakes at highway speed with no safety hazards in sight. This phantom braking occurs while on cruise control or when using the accelerator pedal. We don't use auto pilot. It is very upsetting and could cause a rear-ending accident.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Feb 4, 2023
Incident date: Feb 4, 2023
Body: windshield Trim detached last year and flew off at highway speeds. Didn’t cause damage to my own vehicle but could have bounced off someone else’s. Drivetrain: non serviceable (unable to do a fluid change) on my power train unit. Due to this it started leaking at the front seal and others reported failure during driving. The fix would be to add a drain plug and make it a serviceable un... Read more