Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Dec 18, 2025
Vehicle went into limp mode three times while driving on the highway, forcing us to pull over to the shoulder. Luckily there was a safe place to pull over but created a major safety concern. It triggered code P0A43-00. The dealer initially couldn't recreate the code on 12/18/25 at which point they cleared the code and returned the car to us. It happened again on 12/30/25 at which point the dealer ... Read more
Incident date: Jan 14, 2026
I am filing this complaint regarding a persistent and unresolved defect with my 2024 Chevrolet Traverse, VIN: [XXX] . The first occurrence of this issue was in June 2025. Since then, the vehicle has repeatedly experienced a “Check Engine” warning, engine misfires (cylinder misfire), loss of power while driving, and severe engine shaking. These symptoms make the vehicle unsafe to operate. The v... Read more
Incident date: Dec 18, 2025
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The vehicle was taken to the dealer; however, the contact was informed that the manufacturer had sent two left-sided parts instead of a left-side and right-side part. In addition, the contact was informed that the parts were on back order. The vehicle had been at the dealer for ... Read more
Incident date: Nov 15, 2025
The digital gauge cluster went blank and does not display any important information. 32k vehicles have been issued a recall but my VIN was not included. I also heard that 90k+ other vehicles had the same problem but new recall was not issued.
Incident date: Dec 1, 2025
1) Brakes spongy hard to stop have to pump like old truck to get good pedal. Dangerous almost rear ended vehicle ahead. Family uses caution to drive. Took to Honda world 8-8-25. Tec and sec mgr said nothing wrong w rakes. Ridgeline has 4181 miles on it Cyst num107536 inv # hocs468892 2)blind spot warning light appears in black background near dash. Had to highlight area around it so easier to fin... Read more
Incident date: Jan 2, 2026
The contact owns a 2018 Ram 2500. The contact located the recall for NHTSA Campaign Number: 24V896000 (Service brakes, Hydraulic). While driving at 55 MPH, another vehicle passed him on double yellow lines, and the anti-lock brakes locked up, and the vehicle slid and crashed into a 2008 Chevrolet. There were no reported injuries, fire, or airbag deployment. A police report was filed. The ABS lig... Read more
Crash
Incident date: Jan 2, 2026
The contact owns a 2020 Chrysler Pacifica. While the contact's wife was driving at an undisclosed speed, the engine seized in the middle of the road. The contact stated that there was no power to the vehicle. The contact stated that the failure occurred close to the residence, and there was not a lot of traffic. The driver was able to exit the vehicle and get to a safe area. The contact's brother-... Read more
Incident date: Jan 14, 2026
Right front axle seized in front differential both axle splines worn and identical needs replacement. No parts available.
Incident date: Jan 14, 2026
The transmission made a loud noise, resulting in a sudden decrease in speed while driving in traffic. Felt similar to being rear ended in a collision. The lights came on in my dashboard including the check engine light. Tried driving the vehicle and it would shift erraticaly rendering un-driveable. Had to be towed to my GMC dealership for service. The initial diagnosis is an issue with the "valve ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — SERVICE BRAKES
Jan 14, 2026
Incident date: Dec 16, 2025
Automatic emergency braking system phantom braking; Several different times now, on the road; at low speed causing sudden stopping in traffic; after pulling over the emergency stopping system turned off but the transmission locked up in one gear; drive on in a fixed gear and after several miles transmission unlocked and vehicle returned to normal; Have not gone to dealer No compone... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:FRAME AND MEMBERS
Jan 14, 2026
Incident date: Sep 1, 2024
The contact owns a 2006 Hummer H3. The contact stated that the frame was rusted on the driver's side. The check engine warning light was illuminated. The contact looked underneath the vehicle and was able to see through the subframe. The contact also noticed cracks in sub frame. The contact was concerned about driving the vehicle. The vehicle was taken to an independent mechanic who determined th... Read more
Incident date: Dec 16, 2025
Radiator has had a leak twice in the past three months. This has cause me to have to get it fully replaced at my own cost. This is a design flaw and is at no part my fault.
Incident date: Dec 16, 2025
The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving 5-10 MPH, the brakes locked up. The contact stated that the parking brake unexpectedly engaged and failed to release. The driver’s side rear wheel locked up. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the brake actuator needed... Read more
Incident date: Dec 16, 2025
The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving 5-10 MPH, the brakes locked up. The contact stated that the parking brake unexpectedly engaged and failed to release. The driver’s side rear wheel locked up. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the brake actuator needed... Read more
Incident date: Jan 2, 2026
I've noticed the steering is off and uneven.
Incident date: Jan 2, 2026
On October 31, 2020 (before our purchase of the van) the previous owner had to take the van to Chrysler for hesitation in the transmission shifting. On June 14, 2021 (only two weeks after purchase), we had to drop it off for intermittent shifting issues with what seemed like skipped gears. No engine light came on, and the van was returned stating an inability to reproduce the issue. On Februa... Read more
Incident date: Jan 2, 2026
On October 31, 2020 (before our purchase of the van) the previous owner had to take the van to Chrysler for hesitation in the transmission shifting. On June 14, 2021 (only two weeks after purchase), we had to drop it off for intermittent shifting issues with what seemed like skipped gears. No engine light came on, and the van was returned stating an inability to reproduce the issue. On Februa... Read more
Incident date: Jan 8, 2026
My jeep will shut off unexpectedly, it will do a up and down idle increase and decrease while at a idle the abs will lock up my wheel tight to where itll drag while trying to move forward. The 4x4 low will not engage at all says service 4x4
Incident date: Jan 8, 2026
The vehicle was sold with an outdated battery and later experienced repeated breakdowns. During the first repair visit, the dealership replaced the battery and alternator but failed to identify the root cause of the problem. The vehicle was returned, but the next day it broke down again. Upon inspection, it was discovered that the wiring harness was severely burnt and melted, creating a significan... Read more
Incident date: Jan 8, 2026
The vehicle was sold with an outdated battery and later experienced repeated breakdowns. During the first repair visit, the dealership replaced the battery and alternator but failed to identify the root cause of the problem. The vehicle was returned, but the next day it broke down again. Upon inspection, it was discovered that the wiring harness was severely burnt and melted, creating a significan... Read more
Incident date: Jan 11, 2026
The contact owned a 2019 Chevrolet Silverado 1500. The contact stated that while driving on the highway at approximately 40 MPH, the engine started making abnormal sounds. The vehicle had experienced engine failure. There were no warning lights illuminated prior to the failure. The contact allowed the vehicle to coast to the shoulder and shifted to park(P). The vehicle was towed to the dealer and ... Read more
Incident date: Dec 13, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 MPH, the front passenger’s side A-pillar trim had detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount o... Read more
Incident date: Dec 15, 2025
They have a recall on the catalytic converters for the 1.6 engines but not the 2.0. I have had to have mine replaced two times in a year. There is definitely a problem. The second time it almost caught fire due to glowing red cause it got so hot. The same problem is happening to the 2.0 engines just like the 1.6 engines, but nothing is being done.
Incident date: Dec 15, 2025
While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the ve... Read more
Incident date: Dec 15, 2025
While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the ve... Read more
Incident date: Sep 29, 2025
My 2025 Toyota Camry XSE (Hybrid) is subject to an open safety recall issued December 16, 2025. The recall involves a serious safety risk, and I was advised by the dealership not to drive the vehicle. At the time of the recall, the vehicle was approximately two months old with about 1,500 miles and in like-new condition. Because there is currently no available remedy, I was required to leave the... Read more
Incident date: Sep 29, 2025
I am reporting a serious safety issue with my 2017 Chrysler Pacifica, purchased in February 2024. The vehicle experiences repeated drivetrain shutdowns and unsafe operation due to confirmed failures in the transmission control module and valve body, diagnosed by Chrysler Dodge Jeep in North Las Vegas, Nevada. These malfunctions prevent proper gear engagement while driving, creating a significant r... Read more
Incident date: Jan 5, 2026
Based on my best assessment, the issue appears to be related to the transmission pump. The vehicle experienced transmission malfunction consistent with a failing transmission pump. This vehicle has an active federal safety recall listed under its VIN; however, the local dealership in Puerto Rico refused to honor the recall and attempted to charge for the repair.
Incident date: Jun 30, 2023
The electronic dashboard goes black while driving. I was driving to work on the highway at highway speeds and the entire electronic dashboard went black including the hud display and the radio screen. The radio screen turned back on and auto reconnected to my phone and android auto. I was able to safely get to an exit and park, turn off the car and restart and the dash did come back on to then go ... Read more
Incident date: Oct 11, 2024
Horn stopped before odometer hit 6,000 miles, dealer was unfamiliar with problem until I googled it and found out Hyundai is having horn issues, then they were aware of problem. Took 34 days to get this issue repaired.
Incident date: Aug 16, 2025
While driving at highway speeds, I experienced multiple loud, intermittent double-knocking noises within a short period of time, followed by an additional grinding/rotational noise at low speeds. These noises were abnormal and raised immediate safety concerns, prompting me to bring the vehicle to a dealer that day. During inspection and test driving, the noise condition was confirmed. Further ins... Read more
Incident date: Aug 16, 2025
I own a 2013 Chrysler 200. While parked at a gas station the front driver’s headrest deployed without warning. I contacted a dealer where I was informed that the headrest needed to be replaced out of pocket. I was informed that the vehicle no longer qualified to be serviced under the recall. Mileage was around 135,000 when this occurred.
Incident date: Nov 1, 2025
This is in regards to Recall #C4B for the ABS/HCU failure on my 2017 RAM. This recall was issued over a year ago in November of 2024, but Stellantis has yet to DO ANYTHING and can't even tell us when a remedy will be available. I have asked my local dealership and get the same answer, NOTHING!!! The parts must be available, because the dealership told me that I could purchase the part from them... Read more
Incident date: Nov 7, 2025
The transmission just failed. No warning lights or anything. I was just driving along and it started to flutter then it hesitated and went into limp mode. Took it to the shop and it they said it needs a whole new transmission.
Incident date: Nov 7, 2025
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving 60 MPH, the message “Service Rack and Pinion Gears” was displayed. The contact stated that it was difficult to turn the steering wheel to the left or right. The contact was able to drive the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and replaced the rack and pinion gears and the steeri... Read more
Incident date: Jan 6, 2026
I am being told there is a crack in the cylinder head that is a known issue for these vehicles. I have done some research online and it says that they installed defective cylinders in vehicles that were made between the years 2018-2020 leaving vehicle owners to pay thousands of dollars out of pocket due to a manufacturing defect. My car was smoking and smelling like something burnt even inside the... Read more
Incident date: Sep 21, 2025
Driving on interstate when the car all of a sudden started shaking and the check engine light came on. Had it towed to repair place who said they could not touch it and had to go to Hyundai. Towed it there. Just advised today of the issue and that Hyundai wouldn't cover it. Car has just over 100k miles on it. The engine should not fail this soon. Cylinder 2 no compression was the reported issue.... Read more
Incident date: Sep 21, 2025
This is a complaint regarding an inadequate recall remedy for Recall Z75 (NHTSA 24V-538). The manufacturer's software update rendered my 2017 Pacifica Hybrid inoperable due to DTC P0C77. While the battery was ultimately replaced under warranty, the manufacturer is refusing to reimburse $1,948.74 in rental expenses despite a prior verbal commitment to do so. This constitutes a failure to provide a ... Read more
Incident date: Oct 1, 2025
Local Dealers are unable to resolve the recall on timely basis due lack of parts, lack of loaner or rental cars. Weather, sense of urgency. This is a serious safety recal of potential battery fire and suddenly stop while in motion. Need to do something!
Incident date: Oct 1, 2025
The steering on my 2017 Chrysler Pacific sticks at the 11 and 1 position. It causes me to over steer while driving down the road or on the interstate and then it feels like the vehicle is swerving and I have to hold the steering wheel tight. Usually before this the service electronic stability control will come on and lately the service airbag light has been coming on all at the same time. All ... Read more
Incident date: Dec 23, 2025
The contact owns a 2017 Can-Am Spyder RT. The contact stated that while driving with a passenger at highway speeds, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floor. The contact was able to slow down and stop the vehicle. The contact stated that the failure had occurred while avoiding a nearby crash. ... Read more
Incident date: Dec 23, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more
Incident date: Dec 23, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more
Incident date: Dec 21, 2025
The vehicle stalls, when stopped in traffic. In order to restart the vehicle, the transmission must be placed in the “park” position. This happens intermittently after the vehicle has been driven for a longer distance. I have read that this is related to the fuel injection system getting overheated which causes the fuel supply to drop and basically starves the system of the necessary fuel for ... Read more
Incident date: Dec 21, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to ... Read more
Incident date: Jan 2, 2026
See attached document for complaint. I am writing to report that I have tried several times to have my 2014 Ford Explorer repaired for safety recall 24S02/NHTSA recall 24V031. I was told that no one had the parts for the repair. I live in Clermont, Florida, and I have contacted that Ford location multiple times along with other Ford dealers in the central Florida area. How can I get my Ford repai... Read more
Incident date: Jan 2, 2026
At 48,445 miles, the vehicle's engine experienced a catastrophic internal failure involving Cylinders 4 and 6. The failure resulted in a sudden loss of motive power and engine misfires while the vehicle was in operation, creating a severe safety hazard and risk of stalling in active traffic. A certified mechanic performed a cylinder leak-down and compression test, confirming internal engine failur... Read more
Incident date: Jan 5, 2026
Rear window for 2019 Acura RDX shattered while sitting in driveway. There was no impact and the car was stationary.
Incident date: Nov 29, 2025
I have been experiencing unintended acceleration when I press on my brakes. Fortunately, there hasn't been any accidents yet but it's a very dangerous situation.
Incident date: Dec 25, 2025
I noticed that my tire was getting flat at my aunt townhouse in nephi Utah. so I took it to the maverick gas station to get a better look at it and investigate the possibility of a leak in it put some air in it and then enough to make it rise and I leaned in close to listen to see if I can hear a leak and I could hear a sound, but I couldn’t locate it and right when I was about to give up and ac... Read more
1 injured