Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2016) - VEHICLE SPEED CONTROL
Feb 21, 2023
Incident date: Feb 17, 2023
While attempting to park the car in a parking lot, the car did not respond to the release of the accelerator or the press of the brake but just continued. Car continued to jump the curb and run into a concrete wall without slowing or stopping. No auto functions were enabled on the car. Car was attempting to park in the spot on the right side of the photo but just continued on and ran into the sto... Read more
Crash
1 injured
Incident date: Feb 15, 2023
Caulk and paint is being used to hide bad welds and holes in welds. Suspension parts were not welded on completely and there are cracks everywhere and tires keep wearing out prematurely. Factory welds are not certified welds, there are holes in the beads and the beads are not adhering to the structural framing. A certified welder stated that this was caused from not preparing the surface and non c... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Feb 20, 2023
Incident date: Feb 17, 2023
This is a new car. There’s was only 31 miles when I purchased. One day, there’s some sound when I driving the vehicle. Once I parked, all the warning lamps was on, then my car wasn’t able to move. When the incident happened, it was only 4 months of using it and only 5,498 miles. Then I bring my car back to retailer and they inform me I need to replace the whole engine because of lack of oil... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Feb 20, 2023
Incident date: Feb 17, 2023
This is a new car. There’s was only 31 miles when I purchased. One day, there’s some sound when I driving the vehicle. Once I parked, all the warning lamps was on, then my car wasn’t able to move. When the incident happened, it was only 4 months of using it and only 5,498 miles. Then I bring my car back to retailer and they inform me I need to replace the whole engine because of lack of oil... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VEHICLE SPEED CONTROL
Feb 20, 2023
Incident date: Feb 17, 2023
While driving on the freeway at 60-70 mph, in 20 degree weather at night, the engine suddenly, and without warning, stopped. A dash error message showed instructions to put the car in park and push the start / run button. The van was still traveling at a high rate of speed while the message stayed up and the van had to be carefully maneuvered through traffic, across multiple lanes to the next exit... Read more
Incident date: Feb 18, 2023
While driving with cruise control enabled, the cruise control suddenly disengaged and became inoperative, and the following warning lights (icons) and warning messages displayed on dashboard: > “Check Forward Collision-Avoidance Assist System” warning message > Master warning mode light > ABS warning light > Forward collision assist warning light > Electronic stability control indicator ligh... Read more
Incident date: Feb 18, 2023
Leaky A/C system results in loss of refrigerant . As a result, windshield can't be effectively cleared of fogging that impairs the driver's visibility of the road.
Incident date: Feb 18, 2023
Traveling at 60mph up a large hill/mtn in passing lane and car went into limp mode or lost power from engine. Was unable to push gas for power and had to maneuver through 60mph traffic to shoulder by the time I was able to make it to the shoulder I was not able to get all the way off of road because of no more momentum. I was unable to turn off vehicle for quite some time until I used key fob and ... Read more
Incident date: Feb 20, 2023
Vehicle began to hesitate and then became disabled. A large amount of oil was evident under the vehicle and continued to leak. It was apparent that the rear seal had blown out. Vehicle was towed to a GMC dealership and confirmed problem. Another mechanic informed us of a recall on these engines but this has yet to be confirmed with the dealership after nearly 3 weeks of it being there.
Incident date: Feb 20, 2023
We were driving and the car just shutdown, luckily at a stop sign. Wouldn't turn back on, and nothing when we tried to jump it. Had it towed to the nearest service center in town and were told a rod punctured the block and the engine is blown. The service center said they had seen this happen before and to contact a Kia dealership to check on a recall. I talked to the Kia dealership in Topeka, ... Read more
Incident date: Feb 20, 2023
Driving the car and the engine shut off on me. Brakes didn’t work. Steering didn’t work. Just coasted on a busy highway to safety. I’m lucky I’m not dead. No warning it would happen.
Incident date: Dec 12, 2022
Twice now when waiting at a light the auto idle turns the engine off. When the light has turned green, I go to step on the gas and the car shuts completely off. I need to put it in park, step on the break and restart my car. 5-10 second delay in going at the green light. The last time this happened it was at night and a semi didn’t realize I was stopped and had to run off the road to avoid hitti... Read more
Incident date: Feb 2, 2023
Se tiene alerta de seguridad del producto por parte del proveedor en cuanto a la seguridad de las correas
Incident date: Feb 2, 2023
Wipers will slow down because of resistance setting during hard rain sleep or snow. When put on the fastest setting they will slow down after 30 seconds and you are constantly needing to adjust the wipers during low visibility conditions. This is a huge distraction while I drive.
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Feb 19, 2023
Incident date: Jan 11, 2023
This occurred twice under normal operating conditions. Started to proceed when light turned green RPMs went to 6000 and the gas pedal became mush no power, had to put truck back in neutral and then drive. That fixed the problem. This also occurred why driving on highway at 70MPH,applied gas and the RPMS went to 6000 pedal became mush basically lost power then put in neutral then drive again and th... Read more
Incident date: Feb 1, 2023
My 2013 Ford Escape SE is part of an old recall that is a 1.6 L 4cyl motor and I bought the car used 1.5yrs ago and have coolant leaking into motor and has destroyed it! I wasn’t made aware of this when I purchased it!
Incident date: Feb 1, 2023
I was driving around 50 mph there was no car in front of me then all of a sudden the car braked very hard. My son got scared so did I. I’m glad there was no one behind me cause if it did they would have hit me. I did not put my foot on the brakes, it did it automatically. Like I said I was driving regular at 50 mph. There should be a recall on this issue and see if the emergency braking sensor c... Read more
Incident date: Feb 18, 2023
Engine light just went on
Incident date: Feb 17, 2023
2007 Cadillac DTS has been giving me problems with leaking water from either the moon roof or roof itself near driver's door.the floor gets soaked with water and has caused a part called a yaw under the seat to short the wiring out and had to be replaced because it controls the tail lights and tail lights and brake lights were staying stationary when driving so car behind me has no indication whet... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - UNKNOWN OR OTHER
Feb 17, 2023
Incident date: Feb 13, 2023
Shucks was taken to Kia Country of Savannah for recall repairs. ECU update and seat belt cover repaired, however, I explained that car was burning oil (but not leaking) and engine was on and car was making a knocking sound. I had taken my car to a local mechanic while informed me that my car’s engine was bad. I even showed Pat Foran the printout that I was given. The local mechanic I found that ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Feb 17, 2023
Incident date: Feb 13, 2023
Shucks was taken to Kia Country of Savannah for recall repairs. ECU update and seat belt cover repaired, however, I explained that car was burning oil (but not leaking) and engine was on and car was making a knocking sound. I had taken my car to a local mechanic while informed me that my car’s engine was bad. I even showed Pat Foran the printout that I was given. The local mechanic I found that ... Read more
Incident date: Jan 29, 2023
The vehicle exhibits an unmistakable thump noise when going over a speed bump or while typically driving at low speeds over cracks in any road surface. Naturally took the vehicle into the authorized dealer, technicians instantly replaced the sway bar links, However the thumping noise from the front end over bumps is still present. A noticeable "creaking" noise can also be heard from the front end ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Feb 16, 2023
Incident date: May 16, 2021
Vehicle stalled going down the road. Warranty covered for new engine replacement. Then it was found that the transmission was no good. Warranty paid for new transmission. Vehicle still acting like it wants to stall after new engine, transmission, and battery. Would like to know what caused the problem to begin with and would like a full repair of the vehicle.
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Feb 16, 2023
Incident date: May 16, 2021
Vehicle stalled going down the road. Warranty covered for new engine replacement. Then it was found that the transmission was no good. Warranty paid for new transmission. Vehicle still acting like it wants to stall after new engine, transmission, and battery. Would like to know what caused the problem to begin with and would like a full repair of the vehicle.
CHRYSLER
TOWN AND COUNTRY
(2014) - EXTERIOR LIGHTING
Feb 16, 2023
Incident date: May 16, 2021
Since I bought this vehicle from A from a used dealer as is, the passenger restraint indicator on the dashboard comes on and off, the tire pressure warning indicator, even after proper inflation will not turn off and the passenger head restraint popped out forward almost a year ago.
Incident date: Feb 2, 2023
The contact owns a 2010 Dodge Grand Caravan. The contact stated that after starting the vehicle, the vehicle almost stalled. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that several attempts were needed to start the vehicle. There was no warning light illuminated. The contact had taken not the vehicle to a local dealer. The vehicle ha... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FUEL/PROPULSION SYSTEM
Feb 14, 2023
Incident date: Feb 11, 2022
Fuel injection problem Vehicle less than 37000 miles on it
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Feb 14, 2023
Incident date: Feb 14, 2022
The infotainment system glitches or goes static after a bump of any sort. Sometimes it would restart entirely. Or just not work until I stop and restart the car.
Incident date: Feb 21, 2022
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. Additionally, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic where it was determined to be a fuel system failure. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
Incident date: Feb 21, 2022
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. Additionally, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic where it was determined to be a fuel system failure. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
Incident date: Feb 21, 2022
Multiple issues. First the ESS system has malfunctioned twice since purchase in 2019, required maintenance and aux battery replacement twice within 1 year. The major issue is the breaks/rotors/suspension. For the last year and a half I have been taking the van in for inspections... initially stated I did not need brakes/rotors at the dealership even though I was having slight squeaking and grindin... Read more
Incident date: Jan 19, 2023
The contact owns a 2013 Mercedes-Benz C300. The contact stated that while driving at various speeds, there was an abnormal noise coming from the rear of the vehicle. The vehicle was taken to the local mechanic who discovered that the rear suspension cross member was fractured due to severe rust. The vehicle was later taken to the local dealer who confirmed the failure, but no repair was performed.... Read more
Incident date: Jan 19, 2023
The contact owns a 2016 Honda Fit. The contact stated while starting the vehicle, the LED display was inoperable. The contact stated that the speedometer, tachometer, and fuel gauge were also inoperable. The vehicle was taken to the dealer, and the contact was informed that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the ... Read more
Incident date: Jan 19, 2023
The vehicle constantly stalls out when we driving on the freeway. The vehicle loss of the power on the freeway put me and my family's life in very dangerous situation when we drove the vehicle. Brough my vehicle to the dealership, and it verified the problem with engine light error code P0A43-00. The dealer stated that they are not able to fix it due to the issue was related to a active recall ... Read more
Incident date: Jan 27, 2023
Multiple occasions I have taken my vehicle to the local dealership I bought it brand new only owner any time it rains my vehicle stops. I have been going down the highway and it has just shut down in the middle of the highway. My vehicle will no longer start after this last rain and snow dealership is not helping and pretty much says I’m on my own still in the vehicle is paid off and I have had ... Read more
Incident date: Jan 27, 2023
Same transmission issue that was recalled is having same issues. Recall was not resolved.
CHRYSLER
TOWN AND COUNTRY
(2013) - SERVICE BRAKES, HYDRAULIC
Feb 13, 2023
Incident date: Dec 17, 2022
The contact owns a 2015 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic). The vehicle was taken to a local dealer for the recall repair; however, the mechanic confirmed that the parts were not yet available for the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of ... Read more
Incident date: Feb 13, 2023
The contact owned a 2006 Jeep Liberty. The contact stated that while driving at an undisclosed speed, a burning odor was detected and there was smoke coming from the rear of the vehicle. The contact parked the vehicle at her residence and inspected the vehicle. There were flames coming from the driver's side rear tail light. The fire department arrived on the scene and extinguished the fire. No f... Read more
Fire
Incident date: Feb 13, 2023
2017 Jeep wrangler with 40,000 miles. Passenger Side Impact - No Air Bags. 1. the Safety restraint system. The Vehicle is now repaired and yes I'd like the EDR record examined for deployment criteria. Threshold, side safeing, Algorithm, etc. 2. My safety was at risk, No air bags deployed, I suffered bruising and I hit my head on the driver side window. 3. No, the Restraint Control Module/EDR rec... Read more
Crash
Incident date: Feb 13, 2023
HELLO THIS IS AN ONGOING ISSUE. THIS WILL BE MY THIRD SET OF TIRES THAT ARE WORN IN A WAVEY PATERN. THE STEARING STICKS WHEN TURNING AT AROUND 40MPH AND THE WHEELE DOESNT RETURN ON ITS OWN ALSO AT LOW PARKING LOT SPEEDS IT SLIPS. I WAS MADE AWARE OF THIS ISSUE IN THE 2018 BUT I AM TOULD THIS DOESNT AFFECT THE 2017 BUT I AM HAVING THE SAME ISSUES. THANK YOU
Incident date: Dec 1, 2020
The contact owns a 2015 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the vehicle entered LIMP Mode with a warning message indicating how many miles before the vehicle would independently turn off. The contact had taken the vehicle to a dealer and was informed that the diesel exhaust fluid (DEF) tank needed to be replaced; however, the failure returned. Over ti... Read more
Incident date: Feb 12, 2023
•after replacing the brake light switch my vehicle still have issues starting •my safety is put at risk if I was to be stuck at an unsafe area due to vehicle not starting •the problem has been reported to dealer •the vehicle is scheduled to be inspected by dealer •no warnings was shown prior to issue
Incident date: Feb 13, 2023
My transmission went out completely without warning while driving on the expressway was able to glide it to right shoulder thank goodness my truck only has 161 miles that’s one hundred and sixty one miles and was recently bought as I’m doing research I’m starting to find out I’m not the only one these trucks are dangerous specially, when you’re on the expressway these transmissions go ou... Read more
Incident date: Feb 13, 2023
Getting coolant/antifreeze smell coming from the engine compartment inside the truck. Happens when heater is turned on.
Incident date: Feb 13, 2023
I have a 2021 hybrid Pacifica purchased in May 2021. I have been experiencing loss of engine power for months. I brought it to service in January, they said they fixed a recall and changed the oil, said I was good to go. The problem started happening more frequently after that, and on 2/7 my vehicle lost power 7 times while driving roughly 20 miles. These instances occurred at highway speeds with ... Read more
Incident date: Jan 28, 2023
Vehicle will not go out of 3rd gear when on the interstate. The vehicle will go pass the redline and hit the fuel cut off and will not accelerate. Have to slow the car down and attempt to speed up again. Vehicle has almost been in accident multiple times due to almost being rear ended because can not get the vehicle up to speed.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Feb 10, 2023
Incident date: Feb 9, 2023
While driving at 10 degrees F outside and heater turned on, no heat comes out of vents or defroster.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ENGINE AND ENGINE COOLING
Feb 10, 2023
Incident date: Feb 10, 2023
The contact owns a 2013 Ford Fusion. The contact stated while driving 35-50 MPH, the vehicle began overheating. Additionally, the coolant temperature warning light and the check engine warning light were illuminated. The contact was able to veer to the side of the road. The contact then added coolant in the vehicle. The contact was able to continue driving; however, the failure reoccurred while dr... Read more
Incident date: Feb 9, 2022
The service stabiltrak and trailer brake system warming light comes on. The dealership said that it is a wire harness
Incident date: Feb 9, 2022
Steering column came out while driving