Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Dec 15, 2022
The contact owns a 2019 Chrysler Pacifica. The contact stated that while stopped on an incline, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and the failure recurred while reversing. The contact restarted the vehicle however, the failure persisted after shifting to drive(D). The lights on the gear shifter st... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Dec 21, 2022
Incident date: Dec 19, 2022
I was driving on a 40 mph road when the minivan flashed a message on the dashboard that the engine was off and I needed to put the car in Park to restart it- essentially the car stalled while I was driving 40 mph. Luckily it was 10 pm with few cars around and I was able to merge across 4 lanes and turn on a side street as the car rolled to a stop against a curb. I tried for 5 minutes to do as the ... Read more
Incident date: Dec 20, 2021
The contact owns a 2005 Chrysler 300. The contact stated while starting the vehicle, the front passenger’s side air bag warning light illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was contacted and stated there was no recall for the failure. The failure mileage was 19,641.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
Dec 20, 2022
Incident date: Dec 20, 2020
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving approximately 75 MPH in hot weather, the vehicle went into a "Turtle Mode" and decelerated to 38 MPH. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where the failure could not be duplicated. The contact later received notification of NHTSA Campaign Number: 22... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Dec 20, 2022
Incident date: Dec 20, 2020
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving approximately 75 MPH in hot weather, the vehicle went into a "Turtle Mode" and decelerated to 38 MPH. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where the failure could not be duplicated. The contact later received notification of NHTSA Campaign Number: 22... Read more
Incident date: Dec 16, 2022
Ticking noise began out of nowhere, 2 days later accelerated from a stop light felt a jolt and then lost power and check engine light flashing. Took to closest dealer to have looked at. Dealer determination new engine needed, or have cams, headers, rockers, and lifters repaired. Engine has 68,000 miles on it.
Incident date: Oct 1, 2022
Car began idling rough, we were told it needed spark plugs & batteries and that several different engine codes were coming off of it, 3 shops and final say was that the head gasket was blown. Total engine replacement needed less than 70k miles, vehicle never over heated
Incident date: Nov 21, 2022
My Car won't start and when taken to the chrysler dealership they stated that Car Engine is dead and will need to be replaced.
Incident date: Nov 3, 2022
Engine will turn off while driving without any notice And show check engine light and shift to park
Incident date: May 31, 2020
I own a 2012 Chrysler 200, That I Purchased Used but in excellent condition from a reputable dealer, and had a private pre-purchase inspection by a Mechanic (showing no major issues, and I have that report). I drove my car for just around 10-14 months, performed regular maintenance, and had no issues mechanically or otherwise. On the date this Incident occurred I had travelled in the car throughou... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — STRUCTURE:BODY
Dec 16, 2022
Incident date: Dec 15, 2022
I just bought the van while dropping off the kids 10-year-old and a nine-year-old at the schools drop off lane from the driver side rear sliding door while they were coming out of the door. The door closed on them. I had to stick my hand from the back of the drvers seat to stop and it was pushing against my hand .it this has happened three times, it appears that the door is not locking open when i... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — UNKNOWN OR OTHER
Dec 16, 2022
Incident date: Dec 15, 2022
I just bought the van while dropping off the kids 10-year-old and a nine-year-old at the schools drop off lane from the driver side rear sliding door while they were coming out of the door. The door closed on them. I had to stick my hand from the back of the drvers seat to stop and it was pushing against my hand .it this has happened three times, it appears that the door is not locking open when i... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Dec 16, 2022
Incident date: Dec 11, 2022
The transmission pump failed suddenly, resulting in severe slippage in the transmission and loss of motive power for the vehicle. The vehicle struggled to stay up to road speeds on the highway until I could get it parked in a safe place to get my family out of the vehicle. Later on that day, I tried to take the vehicle around the block, to which it barely would make it back to it's starting poin... Read more
Incident date: Dec 15, 2022
This car is totally unsafe and is going to cause serious injury. When initially trying to accelerate this car jerks uncontrollably and doesn’t go. It stalls something serious then all of a sudden propels itself forward into traffic!!! Making other ppl swerve around me frantically. I can’t come to a complete stop at a stop sign then go when it’s my turn without the car talking a big stalling ... Read more
Incident date: Dec 15, 2022
This car is totally unsafe and is going to cause serious injury. When initially trying to accelerate this car jerks uncontrollably and doesn’t go. It stalls something serious then all of a sudden propels itself forward into traffic!!! Making other ppl swerve around me frantically. I can’t come to a complete stop at a stop sign then go when it’s my turn without the car talking a big stalling ... Read more
Incident date: Oct 19, 2022
While driving down the interstate, the moonroof glass spontaneously shattered. There are three pieces of glass on the roof, and it was the center one that failed. The car was about 16 months old with just under 10,000 miles, almost all of which was low-speed, city driving. At the time of failure, we were about 650 miles into a cross-country road trip and traveling on roads with an 80 MPH speed lim... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Dec 14, 2022
Incident date: Dec 14, 2022
Transmission pump failure, causing vehicle to be inoperable. Low pressure.
Incident date: Dec 13, 2022
My car will die sometimes upon acceleration and does not restart for up to an hour sometime. No check engine light comes on. From my research online, a lot of people are having the same issue and are reporting it to be a faulty PCM (Powertrain Control Module). My RPM drops to zero and I have to coast to the shoulder of the road. It happens at least once a week.
Incident date: Dec 13, 2022
My car will die sometimes upon acceleration and does not restart for up to an hour sometime. No check engine light comes on. From my research online, a lot of people are having the same issue and are reporting it to be a faulty PCM (Powertrain Control Module). My RPM drops to zero and I have to coast to the shoulder of the road. It happens at least once a week.
Incident date: Dec 13, 2022
My car will die sometimes upon acceleration and does not restart for up to an hour sometime. No check engine light comes on. From my research online, a lot of people are having the same issue and are reporting it to be a faulty PCM (Powertrain Control Module). My RPM drops to zero and I have to coast to the shoulder of the road. It happens at least once a week.
Incident date: Dec 11, 2022
My airbags not working and the light is on
Incident date: Nov 11, 2022
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine R... Read more
Incident date: Nov 11, 2022
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine R... Read more
Incident date: May 15, 2022
Intermittent steering failure when travelling at high speeds At speeds above 40 mph on long sweeping curves, after initiating a turn, the steering wheel exhibits a "notchy" or "catching" resistance to input when returning the wheel to the neutral (straight-ahead) position. This feedback impacts steering wheel movement resulting in a dangerous over- or under-correction to steering. The vehicle ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — FUEL/PROPULSION SYSTEM
Dec 11, 2022
Incident date: Nov 23, 2022
We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked t... Read more
Fire
2 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — ELECTRICAL SYSTEM
Dec 11, 2022
Incident date: Nov 23, 2022
We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked t... Read more
Fire
2 injured
Incident date: Jul 7, 2022
I was unable to stop fast enough and went through a red light and t boned another car. My airbags failed to go off. Everyone, including the police officer was shocked that they did not deploy.
Crash
2 injured
CHRYSLER
TOWN AND COUNTRY
(2015) — ENGINE
Dec 10, 2022
Incident date: Dec 1, 2022
My van has a leak at the valve seat in cylinder 1 on the intake side. It has been inspected my a mechanic and available for anyone else to look at it. My car is not old and low mileage. The mechanic said he had someone recently in with the same problem on the 3.6L engine, same year, same low mileage. This causes a problem because the combustion is not properly working in the engine so it has a hea... Read more
Incident date: Dec 9, 2022
Driving on the freeway, all propulsion suddenly and without warning ceased and the dash declared "service charging system" and the check engine light came on.. My only choice was to coast off to the side of the freeway. My safety was definitely at risk, as I was stuck on the side of the freeway. After several minutes, I was able to turn the car all the way off and turn it back on again. The che... Read more
Incident date: Dec 9, 2022
Driving on the freeway, all propulsion suddenly and without warning ceased and the dash declared "service charging system" and the check engine light came on.. My only choice was to coast off to the side of the freeway. My safety was definitely at risk, as I was stuck on the side of the freeway. After several minutes, I was able to turn the car all the way off and turn it back on again. The che... Read more
Incident date: Dec 1, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that while the vehicle was in park, the contact attempted to start the vehicle, but engine failed to turn over. The check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Dec 9, 2022
Incident date: Nov 25, 2022
On my 2016 Town & Country, the check engine light went on. The repair facility said the code is PO740 (transmission torque converter circuit). Another repair facility says the transmission needs to be replaced. The vehicle has only 61,XXX miles.
CHRYSLER
TOWN AND COUNTRY
(2009) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Dec 9, 2022
Incident date: Jun 9, 2022
The contact owns a 2009 Chrysler Town and Country. The contact stated that the vehicle was taken to the dealer for recall repair of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). However, upon driving the vehicle after the repair, she noticed that the speedometer and fuel gauge were no longer operating as needed. The dealer was notified of the failure but provided no assistance. T... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Dec 9, 2022
Incident date: Jun 9, 2022
The contact owns a 2009 Chrysler Town and Country. The contact stated that the vehicle was taken to the dealer for recall repair of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). However, upon driving the vehicle after the repair, she noticed that the speedometer and fuel gauge were no longer operating as needed. The dealer was notified of the failure but provided no assistance. T... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — VEHICLE SPEED CONTROL
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Despite turning it off, it kept turning back on with the ac on full blast. It finally stopped turning ba... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ENGINE
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Despite turning it off, it kept turning back on with the ac on full blast. It finally stopped turning ba... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ELECTRICAL SYSTEM
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Despite turning it off, it kept turning back on with the ac on full blast. It finally stopped turning ba... Read more
Incident date: Dec 9, 2022
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Incident date: Dec 9, 2022
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Incident date: Dec 9, 2022
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Incident date: Nov 1, 2022
While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I s... Read more
Incident date: Nov 1, 2022
While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I s... Read more
Incident date: Nov 1, 2022
While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I s... Read more
Incident date: Dec 9, 2016
The contact owns a 2017 Chrysler Pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The RPM’s was stuck on 2,000 RPM. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicl... Read more
Incident date: Dec 9, 2016
The contact owns a 2017 Chrysler Pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The RPM’s was stuck on 2,000 RPM. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicl... Read more
Incident date: Dec 9, 2016
The contact owns a 2017 Chrysler Pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The RPM’s was stuck on 2,000 RPM. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicl... Read more
Incident date: Dec 4, 2022
Vehicle will turn off while driving, causing steering wheel to lock up. This has happened 3 times. Engine light has come on this time and has codes U0100, U0121 and U11. I’ve had the vehicle checked at NTB, but was told these must be addressed by Chrysler. My safety has been affected while driving on the interstate and the vehicle shut down.
Incident date: Dec 4, 2022
Vehicle will turn off while driving, causing steering wheel to lock up. This has happened 3 times. Engine light has come on this time and has codes U0100, U0121 and U11. I’ve had the vehicle checked at NTB, but was told these must be addressed by Chrysler. My safety has been affected while driving on the interstate and the vehicle shut down.
Incident date: Dec 8, 2022
The vehicle lost power while driving on the highway. My wife had to coast off the highway.
Incident date: Dec 7, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at approximately 5 MPH and making a turn, the vehicle lost motive power and stalled. The vehicle restarted after several minutes. While driving approximately 35 MPH, the vehicle lost motive power and stalled again. The vehicle hesitated while restarting. There were no warning lights illuminated. The local dealer was n... Read more