Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Mar 1, 2023
Unable to remove key from ignition when vehicle placed in ‘Park’ and vehicle easily changes to ‘Reverse’ when unable to remove key, potential safety hazard to driver and anyone standing behind vehicle. Started around 40,000 miles, repair facility thought replacing the key cylinder would fix the problem but it recurred in less than 1,000 additional miles. Subaru Forums cite many, many owner... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - STRUCTURE:BODY
Mar 9, 2023
Incident date: Feb 18, 2023
On September 2, 2021, I was driving with my young son in the car. I had to pick him up from daycare due to severe weather(High winds and tornado warning in effect). I heard something hit my window, then my sons window, while driving 55 mph on the highway. I looked in the rearview and could'nt tell what it was. I dropped my son off at home with my mother and then noticed the entire A Pilar was miss... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ENGINE AND ENGINE COOLING
Mar 9, 2023
Incident date: Feb 18, 2023
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a misfire under the hood of the vehicle. The P0302 and P0304 warning lights were displayed on the instrument panel. The contact stated that based on the codes displayed, she replaced the ignition coil and spark plugs; however, the failure recurred. The vehicle was then taken to the dealer wh... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Mar 9, 2023
Incident date: Feb 18, 2023
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving 70 MPH, the contact turned on the windshield washer fluid to clean the front and rear windshield and the windshield washer fluid leaked into the vehicle onto the brake and accelerator pedal. The contact stated that the windshield washer fluid level was low. The dealer was contacted and stated that the vehicle needed to be ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - WHEELS
Mar 9, 2023
Incident date: Mar 8, 2023
My lug nuts have swollen and cannot be removed using the proper size socket. The chrome outer coating is separating from the inner steel lug nut. This means that the chrome coating could fall off and cause an imbalance on each wheel which could lead to disastrous effects including the lugs breaking off and causing a tire to come off.
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN
Mar 9, 2023
Incident date: Mar 6, 2023
The contact owns a 2017 Chevrolet Suburban. The contact stated while driving 5 MPH and exiting a parking lot, while depressing the accelerator pedal, the vehicle failed to properly accelerate as needed. The contact stated that the check engine warning light was illuminated. The contact was able to shift into low gear and continued driving to his residence. The vehicle became undrivable. The contac... Read more
Incident date: Mar 9, 2023
UNKNOWN I'm not sure, I'm only scared what happens if this recalls isn't fixed sooner than expected so I can avoid unexpected issues or expensive repairs...
Incident date: Mar 9, 2023
Cam-driven Brake Booster Vacuum failure without warning. My engine died, my brake pedal and steering wheel stiffened, while in moderate traffic. I had use excessive brake force to slow my vehicle to a stop. Currently have 78,012 miles as it is sitting in the repairs shop. This is the first time it has happened, but I worry it may happen again because upon further research, it is a very common part... Read more
Incident date: Mar 9, 2023
Cam-driven Brake Booster Vacuum failure without warning. My engine died, my brake pedal and steering wheel stiffened, while in moderate traffic. I had use excessive brake force to slow my vehicle to a stop. Currently have 78,012 miles as it is sitting in the repairs shop. This is the first time it has happened, but I worry it may happen again because upon further research, it is a very common part... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 8, 2023
Incident date: Jan 23, 2023
There are multiple issues: 1. When trying to back up slowly, or move forward slowly, the car goes automatically on park "to prevent roll". I am intentionally trying to slowly back out of parking, and the car keeps stopping 2. When I try to change lanes, in many cases the car gives a solid "beep" which is equivalent to me almost crashing to another car. But there are no other cars! 3. The car keeps... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - SERVICE BRAKES
Mar 8, 2023
Incident date: Jan 23, 2023
There are multiple issues: 1. When trying to back up slowly, or move forward slowly, the car goes automatically on park "to prevent roll". I am intentionally trying to slowly back out of parking, and the car keeps stopping 2. When I try to change lanes, in many cases the car gives a solid "beep" which is equivalent to me almost crashing to another car. But there are no other cars! 3. The car keeps... Read more
Incident date: Mar 7, 2023
The first incident occurred when I drove into a parking space, applied the brakes, and the car suddenly sped forward, so I had to repeatedly jam on the brakes to make the car stop. Fortunately, no person or vehicle was directly in front of me. In the past week, we have experienced problems with the ADAS. We were backing into a parking space at night and made contact with a parked car. Our car ... Read more
Incident date: Mar 7, 2023
Started the vehicle and turned the defroster on high setting one morning to defrost the windshield with heavy frost. Car had been running about 3-4 minutes and I heard a cracking sound. I noticed a 12" crack in the middle of the windshield when the frost was melted off. The car was still parked when the windshield cracked and was not being driven due to visibility being limited by frost.
Incident date: Mar 7, 2023
Transmission doesn’t shift smoothly and often slams into second gear from first very hard. Downshifting on rare occasions shifts to a lower gear before necessary causing rpms to go from 2800-3000 up to 4500-5000. I have to touch the gas real quick to upshift. Also brakes seem to require extra strength to engage if hard braking is required. Like the booster is not reacting properly.
Incident date: Mar 7, 2023
Transmission doesn’t shift smoothly and often slams into second gear from first very hard. Downshifting on rare occasions shifts to a lower gear before necessary causing rpms to go from 2800-3000 up to 4500-5000. I have to touch the gas real quick to upshift. Also brakes seem to require extra strength to engage if hard braking is required. Like the booster is not reacting properly.
Incident date: Mar 2, 2023
When vehicle slows down to a stop, the engine fails. No check engine light is illuminating. Have taken it to a Kia dealer who does not know what is wrong with it. The car is still available for inspection. The vehicle has done it several times. The Kia dealer said it was unsafe to drive and so they have kept it. Kia is unwilling to look further because the mileage is 4,000 over warranty. There ar... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - SEATS
Mar 7, 2023
Incident date: Sep 20, 2022
Much like SB-23-13-001 recall my rear seat bolt became lose. However it does not seem to be included in the current recall. Tesla is trying to charge me to resolve this issue.
CHRYSLER
TOWN AND COUNTRY
(2010) - FORWARD COLLISION AVOIDANCE: WARNINGS
Mar 7, 2023
Incident date: Mar 6, 2023
First off the Forward Collision Alert doesn't work until your about 1 to 2 feet from impact, no matter which of the 3 settings it's put on. We were so close to impact to the rear of a semi when the service tech was testing it that I was very uncomfortable. The lane assist doesn't work until you're left of center or it bounces you back and forth like a drunk drive, plus it doesn't always reconize t... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - SERVICE BRAKES
Mar 7, 2023
Incident date: Mar 6, 2023
Car jerks to the left on left curves above 30 mph and when going over bumps, this happens with drive assist features both enabled and disabled. On braking the car stutters. Oscillating sound heard from right front side.
Incident date: Mar 4, 2023
While driving on the interstate at approximately 70 miles per hour, the engine powered down and would not restart. A mechanic advised me the engine seized and would need to be replaced, due to lack of oil in the engine. The oil had been changed at regular intervals, and there was no indication of an oil leak or low pressure. I have reviewed Investigation DP 22-003 and believe I have experienced a ... Read more
Incident date: Mar 4, 2023
First intermittent ticking from engine.Then sudden loud exhaust noise at 15,000 miles. Hemi engine known to have rusted bolts/cracked manifolds in past. Recall?
Incident date: Mar 4, 2023
we own a Nissan NV 200 that was getting an air bag error light on the dashboard. We took it to a local nissan dealership in Dayton NJ who said the airbag sensor under the passenger front seat was damaged and the seat will get stuck because since it came loose from it support it looks like it got stuck int he seats track. Nissan is saying the driver did this but it is protected by a drawer and two ... Read more
Incident date: Mar 7, 2023
BODY PAINT COMING OFF AROUND BOTH REAR DOOR WINDOWS AND BOTH FRONT FENDERS BY THE HOOD.NOTICED PROBLEM AROUND ONE OF THE WINDOWS 6/22
Incident date: Mar 7, 2023
Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.
Incident date: Mar 7, 2023
Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - POWER TRAIN
Mar 7, 2023
Incident date: Jan 23, 2023
BRAND NEW VEHICLE PURCHUSED OFF SHOW ROOM FLOOR WITH 4 MILES ON IT. 3 MONTHS AFTER OWNERSHIP, WHEN PUSH TO START THE CAR. THE STEERING WHEEL WILL LOCK UP, UNABLE TO DRIVE AND A SYSTEMS CHECK WILL DISPLAY ON THE DASH. IT DOES NOT STOP, UNTIL YOU TURN THE CAR OFF AND ON SEVERAL TIMES, WITH NO SET AMOUNT OF TIMES UNTIL THE CAR IS DRIVABLE AGAIN. THE CAR HAS BEEN BROUGHT TO KIA SEVERAL TIMES FOR SERVI... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - STEERING
Mar 7, 2023
Incident date: Jan 23, 2023
BRAND NEW VEHICLE PURCHUSED OFF SHOW ROOM FLOOR WITH 4 MILES ON IT. 3 MONTHS AFTER OWNERSHIP, WHEN PUSH TO START THE CAR. THE STEERING WHEEL WILL LOCK UP, UNABLE TO DRIVE AND A SYSTEMS CHECK WILL DISPLAY ON THE DASH. IT DOES NOT STOP, UNTIL YOU TURN THE CAR OFF AND ON SEVERAL TIMES, WITH NO SET AMOUNT OF TIMES UNTIL THE CAR IS DRIVABLE AGAIN. THE CAR HAS BEEN BROUGHT TO KIA SEVERAL TIMES FOR SERVI... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ELECTRICAL SYSTEM
Mar 7, 2023
Incident date: Jan 23, 2023
Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.
Incident date: Mar 6, 2023
My car will not got out of gear without pressing the shift lock release button.
Incident date: Mar 6, 2023
My car will not got out of gear without pressing the shift lock release button.
Incident date: Mar 6, 2023
At 57000 miles, our SUV suddenly displayed a warning of “emission control problem”. Within a few miles of that, the car displayed virtually every warning message it has… something in the range of 20 different alarms. The onboard computer showed the problem to be 1 cylinder running too lean. The fix was to replace the fuel injector on that cylinder, but Honda now only sells the injector in... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE AND ENGINE COOLING
Mar 6, 2023
Incident date: Jul 21, 2022
The contact owns a 2013 Ford Escape. The contact stated that the message to add coolant started flashing consistently causing the contact to add coolant to the vehicle more than usual. The contact stated that while the vehicle was running, there was smoke coming from underneath the hood of the vehicle. There was no fire and the smoke dispersed independently. The vehicle had not been taken to the d... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Mar 6, 2023
Incident date: Jul 21, 2022
The contact owns a 2007 Ford F-150. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled with the power steering and braking functions inoperable. There was no warning light illuminated. The vehicle was towed to the residence. The contact stated that after retrieving the vehicle, he became aware that the fuel module was defective. The vehicle was repaired. The contact... Read more
Incident date: Mar 3, 2023
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this re... Read more
Incident date: Mar 3, 2023
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle he heard an abnormal knocking sound coming from the engine. The contact stated that the knocking sound was heard while driving the vehicle at various speeds. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam pha... Read more
Incident date: Mar 3, 2023
The contact owns a 2021 Tesla Model Y. The contact stated that her husband was attempting to drive from a stationary position and depressing the accelerator pedal, the vehicle stalled. The contact stated that no warning light was illuminated. The contact experienced the failure three times. The contact took the vehicle to the local dealer; however, the mechanic was unable to duplicate the failure.... Read more
Incident date: Feb 6, 2023
My wife was driving the car with her 2 friends on highway left lane , all the sudden the engine light flash and the engine was stalling (cannot accelerate). She was driving 55mph before , all the sudden she only can driving 20mph even she gas up. Luckily she was able to pull over to the right lane and parked on the right side zebra lane. Then I went to help my wife I was only 5-10 minutes from w... Read more
Incident date: Feb 6, 2023
My wife was driving the car with her 2 friends on highway left lane , all the sudden the engine light flash and the engine was stalling (cannot accelerate). She was driving 55mph before , all the sudden she only can driving 20mph even she gas up. Luckily she was able to pull over to the right lane and parked on the right side zebra lane. Then I went to help my wife I was only 5-10 minutes from w... Read more
Incident date: Jan 21, 2023
My headlight bulbs have been replaced and checked 2x by the used auto superstore which I will not name at this time ! and by the manufacturer (dealer) but once it’s dark out and the automatic brights come on and either both or one side goes completely out only to come back on sometimes or not at all which is very dangerous especially at night !
Incident date: Feb 20, 2023
When it rains, the lights inside start flashing, it throws a check engine light and error messages about chasis control and braking system, the lights inside flicker, turnsignals and flashers stop working, the car goes into limp mode and you can't turn the car off .
Incident date: Feb 20, 2023
When it rains, the lights inside start flashing, it throws a check engine light and error messages about chasis control and braking system, the lights inside flicker, turnsignals and flashers stop working, the car goes into limp mode and you can't turn the car off .
Incident date: Mar 4, 2023
My 2011 Ford Taurus has had so many repairs out of pocket expenses and if I purchased another warranty package doubt it would cover my issues past and present. 69,000 th miles. Throttle bottle and pedal replacement $ 852.79 replaced on February 14, 2023. Mechanic tried to fix it but the error code is the large blue wrench and check engine light still on. Have to bring it in at the end of the month... Read more
Incident date: Mar 4, 2023
My 2011 Ford Taurus has had so many repairs out of pocket expenses and if I purchased another warranty package doubt it would cover my issues past and present. 69,000 th miles. Throttle bottle and pedal replacement $ 852.79 replaced on February 14, 2023. Mechanic tried to fix it but the error code is the large blue wrench and check engine light still on. Have to bring it in at the end of the month... Read more
Incident date: Feb 13, 2022
My 2011 Ford Taurus has had so many repairs out of pocket expenses and if I purchased another warranty package doubt it would cover my issues past and present. 69,000 th miles. Throttle bottle and pedal replacement $ 852.79 replaced on February 14, 2023. Mechanic tried to fix it but the error code is the large blue wrench and check engine light still on. Have to bring it in at the end of the month... Read more
Incident date: Feb 13, 2022
I am requesting that NHTSA issue a recall for the known defect and serious safety hazard for the 2007 Chrysler Pacifica. These vehicles need to be recalled effective immediately and removed from our highways. The engine cradle rot poses a a risk for accidents and the manufacturer is privy to these problems and had legal action taken against them for a similar notification of different years. The 2... Read more
Incident date: Feb 13, 2022
I am requesting that NHTSA issue a recall for the known defect and serious safety hazard for the 2007 Chrysler Pacifica. These vehicles need to be recalled effective immediately and removed from our highways. The engine cradle rot poses a a risk for accidents and the manufacturer is privy to these problems and had legal action taken against them for a similar notification of different years. The 2... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ELECTRICAL SYSTEM
Mar 3, 2023
Incident date: Mar 2, 2023
The car has a new type of sunroof (Stargaze) that turns clear or dark. It is operated by the electrical system. Mine shorted out and makes a buzzing sound if turned on. This same problem has been reported by many others with this sunroof. It is a design defect that is prevalent in the Venza. The Toyota Venza is a low volume vehicle and a very small percentage are equipped with this sunroof, ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - STEERING
Mar 3, 2023
Incident date: Mar 2, 2023
When trying to keep the vehicle traveling straight, the steering seems to stick and then suddenly release once more force is applied to the steering wheel. This causes an over correction in steering and requires the driver to quickly correct in the opposite direction to avoid going in to the next lane.
CHRYSLER
TOWN AND COUNTRY
(2015) - ELECTRICAL SYSTEM
Mar 2, 2023
Incident date: Feb 27, 2022
The contact's son owns a 2013 Chevrolet Malibu. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with the brake and power steering warning lights illuminated. The vehicle was taken to a dealer where she was informed that in 2014, a software update was performed to fix the failure. The contact was then provided an estimate for the repair. Upon inves... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Mar 2, 2023
Incident date: Feb 27, 2022
The contact owns a 2014 Ford Focus. The contact stated while driving at slow speeds, the transmission overheated and failed to allow the vehicle to accelerate. The vehicle was taken to the dealer to be diagnosed and produced code: P0805 P0809. The contact was informed of Manufacturer Recall Number: 19N08 (PCM). The vehicle was repaired; however, after the vehicle was retrieved, the failure recurre... Read more