Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Mar 2, 2022
Front upper control arm sway bushings cracking after being replaced. Strained vehicle Noise when going over numbs or dips. Unstable suspension. Also output shaft is leaking oil.
Incident date: Mar 2, 2022
Front upper control arm sway bushings cracking after being replaced. Strained vehicle Noise when going over numbs or dips. Unstable suspension. Also output shaft is leaking oil.
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Jan 11, 2023
Incident date: Dec 11, 2022
The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact... Read more
Incident date: Dec 28, 2022
two large holes in engine block, now the engine is dead, they are charging me $5000 to replace it.
Incident date: Dec 7, 2022
Brake pedal sinked all the way down to the floor
Incident date: Jan 5, 2023
Second time rear suspension dropped, less that 30K miles since last repair. On December 15th 2022, my car suspension dropped and my ride got bouncy. If this condition had ocurred in a high speed highway it can make the driver to lose control of the vehicle and possibly have an accident. The unit was taken to the Service Center and was diagnosed with exact same parts that were replaced the first... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ENGINE
Jan 10, 2023
Incident date: Dec 26, 2022
While driving on an interstate the engine lost power and I pulled over to the shoulder. Popped the hood and the engine cover was blown back and the engine was on fire! Had 3 passengers, dog, and luggage in the car. Was able to get most out before the fire spread. Left family stranded hours from home on side of interstate. Unsure of exact cause of the engine fire. Fire spread to entire car before f... Read more
Fire
Incident date: Aug 3, 2022
The contact owns a 2017 Kia Soul. The contact stated while driving 45 MPH, the vehicle started jerking abnormally. There was no warning light illuminated. The contact pulled over to the side of the road and had the vehicle towed to the residence. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not... Read more
Incident date: Aug 3, 2022
The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the stuck throttle body warning light illuminated. Additionally, the vehicle stalled. The vehicle was taken to a dealer, where it was diagnosed with need... Read more
Incident date: Aug 3, 2022
Traveling down a country road on a clear afternoon, the vehicle traveled approximately 35 mph while cresting a small hill. On the other side of the hill was a "T" shaped intersection where another vehicle stopped in the intersection from a stop sign several feet behind. The other driver failed to complete the turn when they saw oncoming traffic. The driver noticed the intersection had an obstructe... Read more
Crash
3 injured
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
Jan 10, 2023
Incident date: Jan 5, 2022
Several times when driving (3) the vehicle loses all power and stops. Warning error messages are displayed on the dashboard screen ("Electrical system error") and "Engine Control Error" This is a dangerous situation, as the car suddenly just went dead on the middle of the highway. with cars having to swerve out of the way to avoid hitting my vehicle. The vehicle has been in the Porsche dealer once... Read more
Incident date: Dec 30, 2022
Incident occurred as I was waiting third in line to add fuel to my Audi. Usually when I am in a long wait I put my vehicle in neutral and to move forward then I have to put my foot on brake to change gears. In this incident I did just that when car in front moved up, but the car suddenly accelerated forward quickly and hit with force the car in front. I put car in reverse to back off with intent t... Read more
Crash
1 injured
Incident date: Nov 19, 2022
The message center displayed “Service Advance Trac” and the cruise control stopped working. Right after this event the steering wheel was no longer straight when driving straight but angled counterclockwise about 30 degrees. After this happened the warning always comes back and the cruise shuts off after starting the engine and driving a minute or two. The steering wheel has remained at the... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Jan 8, 2023
Incident date: Jan 21, 2022
Safety component issue. Sliding doors have actuator locking mechanism failure. May cause the door to not lock or unexpectedly lock shut with adults or children are in rear vehicle seats. Loud buzzing noise is one symptom to identify a faulty sliding door actuator.
Incident date: Sep 14, 2022
The car engine just stops when in idle or while driving . I have almost been rear ended several times on the highway and on the city streets. the engine just stops running and the car shuts down.The car had a recall for the tank and fuel o ring which was suppose to fix the problem but it did not brought it to the dealer again had it replaced again problem still existed . Went back to the dealer th... Read more
Incident date: Jan 5, 2023
05JAN and 07JAN 2023, similar instances of significant vehicle systems malfunctioning which affected operability/safety. Both times, the vehicle operated without issue earlier in the day. Occurred at 11:30pm on 05JAN2023 while being driven and at 5:30pm on 07JAN2023 upon starting the van. On 07JAN, the van had difficulty starting when the start button was pressed. After more attempts to start, it ... Read more
Incident date: Jan 5, 2023
05JAN and 07JAN 2023, similar instances of significant vehicle systems malfunctioning which affected operability/safety. Both times, the vehicle operated without issue earlier in the day. Occurred at 11:30pm on 05JAN2023 while being driven and at 5:30pm on 07JAN2023 upon starting the van. On 07JAN, the van had difficulty starting when the start button was pressed. After more attempts to start, it ... Read more
Incident date: Jan 5, 2023
05JAN and 07JAN 2023, similar instances of significant vehicle systems malfunctioning which affected operability/safety. Both times, the vehicle operated without issue earlier in the day. Occurred at 11:30pm on 05JAN2023 while being driven and at 5:30pm on 07JAN2023 upon starting the van. On 07JAN, the van had difficulty starting when the start button was pressed. After more attempts to start, it ... Read more
Incident date: Dec 16, 2022
Vehicle leaking oil badly and continuously overheating. Vehicle shut off on me in traffic with my child in car. Oil in coolant reservoir. Mechanic could not figure out where oil was coming from, nor why it was in my reservoir. While checking vehicle it started overheating badly and mechanic severely burned (injury)! Find that it is the oil filter housing/oil cooler. This is a serious hazard. It’... Read more
1 injured
Incident date: Nov 24, 2022
The Front head gasket failed near cylinder 6 causing a mixing of fluids and a "wash out" in the cylinder. This is not repairable and the whole engine must be replaced. 70,100 miles, 10,000 miles past it's warranty.
CHRYSLER
TOWN AND COUNTRY
(2012) — LANE DEPARTURE: BLIND SPOT DETECTION
Jan 7, 2023
Incident date: Dec 22, 2022
WIN Module...car goes int ACCY mode while driving and when car is turned off. Engine shuts off at random times, Can not restart car...says key not present. All kind of other electrical warnings keep coming up as well.
CHRYSLER
TOWN AND COUNTRY
(2012) — LANE DEPARTURE: WARNING
Jan 7, 2023
Incident date: Dec 22, 2022
WIN Module...car goes int ACCY mode while driving and when car is turned off. Engine shuts off at random times, Can not restart car...says key not present. All kind of other electrical warnings keep coming up as well.
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Jan 7, 2023
Incident date: Dec 22, 2022
WIN Module...car goes int ACCY mode while driving and when car is turned off. Engine shuts off at random times, Can not restart car...says key not present. All kind of other electrical warnings keep coming up as well.
Incident date: Jan 7, 2023
Power steering went completely out. Vehicle has only 6300 miles on it. Luckily we were driving slow and very close to home. Vehicle is almost impossible to turn. This could have been extremely catastrophic if wife or daughter were driving on highway.
Incident date: Jun 8, 2020
The transmission lurches or stalls. A check engine light will come on and says to service the transmission. While moving it will automatically detect a problem them engage the parking brake. While the check engine light is on, it will not go into gear. It will put itself in park if i try and out it in drive or reverse it just wont move. Has been going on since 6,000 miles and Chrysler constantly t... Read more
Incident date: Jan 2, 2023
While driving down the road, my vehicle stated that it was not in park out of no where, and i was driving 35 -40 miles per hour. No doors were open, it was me and my twin boys age 2 in car seats. It then decided to stop in the road. The vehicle shut off. I turned on my hazards and had to try to restart my vehicle. Almost getting in an accident. Got it restarted and pulled it over. I was terrif... Read more
Incident date: Jan 2, 2023
While driving down the road, my vehicle stated that it was not in park out of no where, and i was driving 35 -40 miles per hour. No doors were open, it was me and my twin boys age 2 in car seats. It then decided to stop in the road. The vehicle shut off. I turned on my hazards and had to try to restart my vehicle. Almost getting in an accident. Got it restarted and pulled it over. I was terrif... Read more
Incident date: Jan 2, 2023
While driving down the road, my vehicle stated that it was not in park out of no where, and i was driving 35 -40 miles per hour. No doors were open, it was me and my twin boys age 2 in car seats. It then decided to stop in the road. The vehicle shut off. I turned on my hazards and had to try to restart my vehicle. Almost getting in an accident. Got it restarted and pulled it over. I was terrif... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — POWER TRAIN
Jan 6, 2023
Incident date: Jan 6, 2023
Was driving the vehicle and all of a sudden the vehicle lost ability to accelerate. Warning of "Service Charging System" appears on the dash and the "D" indicator starts blinking. Warning of "Shift to P to Start" appears and check engine light comes on. I tried to shift to park and restart the vehicle, but it did not do anything. I was on a decline, so was fortunately able to coast into a park... Read more
CHRYSLER
200
(2013) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jan 6, 2023
Incident date: Jan 5, 2023
The contact owns a 2013 Chrysler 200. The contact stated that the vehicle was taken to a local dealer to have the catalytic convertor replaced under an emissions recall notice. The contact stated that after he parked the vehicle, there was smoke coming from underneath the hood. No warning lights were illuminated. The contact made the dealer aware of the failure; however, the vehicle was not yet di... Read more
Incident date: Jan 1, 2017
The contact owns a 2015 Chrysler 200. The contact stated that while accelerating, the vehicle downshifted and failed to move; then lunged forward and accelerated independently. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission sensor needed to be replaced. The vehicle was repaired but the failure pe... Read more
Incident date: Jan 1, 2017
The contact owns a 2015 Chrysler 200. The contact stated that while accelerating, the vehicle downshifted and failed to move; then lunged forward and accelerated independently. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission sensor needed to be replaced. The vehicle was repaired but the failure pe... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Jan 4, 2023
Incident date: Jan 3, 2023
The vehicle was listed on the Facebook marketplace for 96,000 miles, while near purchasing for $8,900, cash asked the seller to run a carfax and he took very long, and never gave it to us. I took it upon myself to contact someone to run the VIN number on the vehicle ... the carfax shows the vehicle has 450,487 miles registered in Maryland at 450,487 miles on 11-16-2022. Said vehicle with the same... Read more
Incident date: Jul 28, 2022
Three times since this past summer, while driving approx. 30-40 mph the van's power shut down. We were able to steer and brake which allowed us to coast to a spot to stop. All three incidents occurred with children in the van during rush hour. We were forced to pull over on a dangerous section of road. The first incident the car did not restart for about 45 minutes. The second time it restarted i... Read more
Incident date: Sep 11, 2022
1. The brake booster on my 2019 Pacifica failed, resulting in a collision at a red light. 2. I replaced the brake booster myself since the car was just out of warranty 3. Three months later, Chrysler sent a letter to an address that I have not lived at for 15 yrs and never had this Pacifica registered at - the letter said that the warranty period for the brake booster has been extended for 2018-2... Read more
Crash
Incident date: Dec 29, 2022
The contact owns a 2012 Chrysler 300. The contact stated that while driving at an unknown speed, there was an abnormal burning odor detected. The contact stated she noticed oil on the garage floor. Upon opening the hood, she noticed there was oil over the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — UNKNOWN OR OTHER
Jan 4, 2023
Incident date: Nov 19, 2022
On 11/19/22, while driving to a family member's for Thanksgiving week, we stopped to get gas and turned the vehicle off. When attempting to start, we received a "Service Charging System" error on the dash and the vehicle would not start. Fortunately after waiting several minutes we were able to get it started and made it to our destination. The next morning it did not start and we had it towed ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Jan 4, 2023
Incident date: Nov 19, 2022
On 11/19/22, while driving to a family member's for Thanksgiving week, we stopped to get gas and turned the vehicle off. When attempting to start, we received a "Service Charging System" error on the dash and the vehicle would not start. Fortunately after waiting several minutes we were able to get it started and made it to our destination. The next morning it did not start and we had it towed ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Jan 4, 2023
Incident date: Nov 19, 2022
On 11/19/22, while driving to a family member's for Thanksgiving week, we stopped to get gas and turned the vehicle off. When attempting to start, we received a "Service Charging System" error on the dash and the vehicle would not start. Fortunately after waiting several minutes we were able to get it started and made it to our destination. The next morning it did not start and we had it towed ... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — EXTERIOR LIGHTING
Jan 3, 2023
Incident date: May 1, 2020
Multiple times the van will intermittently stall while driving down the road or stopped in traffic. First the dash lights flicker, speedometer and rpm gages go to 0, and warning lights such as esp, traction, abs, airbag, battery etc flicker on and off and occasionally hear almost a spark through radio speakers, then everything shuts off, both electrical and mechanically. When that happens I lose p... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — ENGINE
Jan 3, 2023
Incident date: May 1, 2020
Multiple times the van will intermittently stall while driving down the road or stopped in traffic. First the dash lights flicker, speedometer and rpm gages go to 0, and warning lights such as esp, traction, abs, airbag, battery etc flicker on and off and occasionally hear almost a spark through radio speakers, then everything shuts off, both electrical and mechanically. When that happens I lose p... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — ELECTRICAL SYSTEM
Jan 3, 2023
Incident date: May 1, 2020
Multiple times the van will intermittently stall while driving down the road or stopped in traffic. First the dash lights flicker, speedometer and rpm gages go to 0, and warning lights such as esp, traction, abs, airbag, battery etc flicker on and off and occasionally hear almost a spark through radio speakers, then everything shuts off, both electrical and mechanically. When that happens I lose p... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — AIR BAGS
Jan 3, 2023
Incident date: Jan 2, 2023
On 1/02/2023, I was getting in the van and the driver side active headrest popped open. The vehicle was parked and was turned off when this happened. I searched online to see how to fix it and many customers have the same complaint and forums recommended that I report this to NHTSA. Please let me know if you need pictures or any other information.
Incident date: Dec 30, 2022
Traveling on the highway, the vehicle engine turned off. The vehicle would not accelerate and only coast. Driver display says "Shift into P to start" and "Service charging system". After coasting to the side of the highway, I was able to restart the vehicle after shifting into Park but a check engine light came on after the restart(No check engine light was present before this incident). Our safet... Read more
Incident date: Dec 30, 2022
Traveling on the highway, the vehicle engine turned off. The vehicle would not accelerate and only coast. Driver display says "Shift into P to start" and "Service charging system". After coasting to the side of the highway, I was able to restart the vehicle after shifting into Park but a check engine light came on after the restart(No check engine light was present before this incident). Our safet... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — SUSPENSION
Jan 3, 2023
Incident date: Jun 15, 2022
The contact's mother owned a 2014 Chrysler Town and Country modified adaptive wheelchair vehicle. The contact stated while driving at various speeds, he smelled a strong burning odor inside the cabin of the vehicle. Additionally, the contact stated while the vehicle was parked, he noticed that there was fuel leaking on the rear driver's side wheel. The vehicle was taken to the dealer Mobility Work... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — HYBRID PROPULSION SYSTEM: INVERTER
Jan 3, 2023
Incident date: Dec 24, 2022
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled without warning. The contact pulled over on the side of the road and the check engine warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the power inverter module needed to be replaced. The vehicle was not repaired. The m... Read more
Incident date: Dec 23, 2022
2018 Chrysler 300 The vehicle's LCD screen has become delaminated which causes the backup camera to black out. The control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, stop navigation, cause the loss of hands-free communication. Reset radio stations.This is a... Read more
Incident date: Dec 23, 2022
2018 Chrysler 300 The vehicle's LCD screen has become delaminated which causes the backup camera to black out. The control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, stop navigation, cause the loss of hands-free communication. Reset radio stations.This is a... Read more
Incident date: Dec 23, 2022
2018 Chrysler 300 The vehicle's LCD screen has become delaminated which causes the backup camera to black out. The control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, stop navigation, cause the loss of hands-free communication. Reset radio stations.This is a... Read more