Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Sep 9, 2022
There is no known dealership near my location for the recall to be fixed.
Incident date: Sep 9, 2022
The windshield cracked for no reason starting behind the rear view mirror.
Incident date: Apr 15, 2022
Vehicle when new was grinding brakes and smell like they were burning. brought to dealer no issue found. Vehicle did this numerous times like calipers were sticking and not releasing. Vehicle had excessive oil burn. 1/2 quart down with 1000 miles. Vehicle was over filled when brought back to dealer.. no warning light. Oil was change a 2nd time with no issues. Brought vehicle back to dealer o... Read more
Incident date: Mar 16, 2023
Convertible Top Back glass Separation from Top Cover Material. The back glass window separated from the canvas roof, it started in the bottom corner of the glass window.
Incident date: Mar 14, 2023
A warning came on my dash board for Service saying "Power Steering Drive With Care" followed by another Service warning for "Stabilitrak." See photos of warnings. I had the same incident occur a couple of months ago, but it went away while driving and no adverse affects occurred. However, this time, my power steering lost all ability to function. Luckily, I was parked and just reversing out of a p... Read more
Incident date: Mar 14, 2023
I was driving down the street as i had just came off a major highway. Route 71 north. My back left frame stiffner broke off my car, had i been driving still on the highway, i could have easily been killed. There was a recall for this exact problem in Canada. Why not here in the United States?
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Mar 14, 2023
Incident date: Jan 25, 2023
The vehicle will shake during acceleration. It comes without warning and will cause the check engine light to flash and stay on for about a minute. It goes away on its own. However, there do not seem to be any stored codes, according to my personal OBDII scanner. The dealer refuses to take it in because there is no check engine light. However, this has happened in several occasions and could lead... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Mar 14, 2023
Incident date: Jan 25, 2023
The vehicle will shake during acceleration. It comes without warning and will cause the check engine light to flash and stay on for about a minute. It goes away on its own. However, there do not seem to be any stored codes, according to my personal OBDII scanner. The dealer refuses to take it in because there is no check engine light. However, this has happened in several occasions and could lead... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Mar 14, 2023
Incident date: Jan 25, 2023
Cruise control does not maintain a steady speed and constantly fluctuates 10+- miles an hour! The dealer refuses to fix and says they cannot reproduce the symptom. I used a tracker and saw the dealer drive it around the block, never attempting to put it on the freeway.
Incident date: Feb 1, 2023
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The cont... Read more
Incident date: Dec 14, 2016
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Incident date: Dec 14, 2016
The contact owns a 2016 Ram 1500. The contact stated while driving approximately 65-70 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the crankshaft position sensor tone wheel failed. The vehicle was not repaired. The contact stated that the failure was like NHTSA Campaign Number: 20V475000 (Engine... Read more
Incident date: Dec 14, 2016
The on-board GPS sends incorrect information to Apple CarPlay devices, including both location and dead reckoning. This means that any application on the phone--including SOS and 911 calls—sends inaccurate location information when this is occurring. It is intermittent but acknowledged by BMW as an issue. Since CarPlay specifications for wireless CarPlay note that all GNSS information comes from... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Mar 14, 2023
Incident date: Jan 12, 2022
I parked my Ascent rear facing inside of my garage to unload my groceries. When i opened my hatch at the front button, the hatch only opened halfway. The hatch would not close with the push of the button and had to be closed manually. Once I returned to my Ascent to go somewhere, the hatch sensor beeped repeatedly, while driving, until coming to a complete stop. Once driving continued, the sensor ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Mar 14, 2023
Incident date: Jan 12, 2022
Sunroof suddenly exploded putting us at risk while driving on the interstate. We heard a loud explosion before the sunroof shattered into pieces. There are open class action lawsuits about this problem. There was no warning that this was a problem before this happened.
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Mar 14, 2023
Incident date: Jan 12, 2022
Windshield broke and it happened previously with a older jeep pebble on the highway likely kicked up and hit the windshield I believe because the windshield is flat there is an increased risk of breakage.
Incident date: Feb 22, 2023
When driving on the interstate the collision avoidance system will falsely trigger around 5% of the times going under overpasses or road signs. The vehicle rapidly decelerates using regenerative braking.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
Mar 13, 2023
Incident date: Feb 23, 2023
While sitting in a fast food, drive-through line, I heard a pop and my brake pedal pressed all the way to the floor and the brakes completely failed and r he car started to roll forward. There was no warning. There was nothing wrong with the brakes whatsoever but all the pressure on the brake pedal and the brakes failed. after getting out of the fast food line, I parked in the parking lot of the... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Mar 13, 2023
Incident date: Feb 23, 2023
Strong smell of gasoline in our garage, coming from the 2023 Nissan Rogue everytime we park the car. Fumes/vapors fill the garage, and then into the house.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Mar 13, 2023
Incident date: Feb 23, 2023
Strong smell of gasoline in our garage, coming from the 2023 Nissan Rogue everytime we park the car. Fumes/vapors fill the garage, and then into the house.
Incident date: Mar 12, 2023
Air bag deployed suddenly while i was in the parked vehicle, it is available for inspection, has not been brought up to dealerships attention, no warning or light up on dash board to indicate problem
1 injured
Incident date: Mar 10, 2023
I experienced unnecessary emergency braking while driving from Chicago to Madison on I-90. I was driving at 75 mph on adaptive cruise control with auto steer on. I suddendly I experience hard braking for no reason. I observed my set speed limit changed to 45 mph. However, I instantaneously took over and pressed accelarator. I experienced the same 2 more times during the same trip. It's created a v... Read more
Incident date: Mar 10, 2023
Torque converter recall repair was performed incorrectly according to dealership shop. The car died on the ride home from the shop. We were told the fluid wasn't flushed during reassembly causing metal shards to disburse throughout the transmission. Since, the delay in acceleration is worse. There's at least 5 seconds from reverse to switch into drive. There's now a delay at stoplights. Code reade... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Mar 13, 2023
Incident date: Mar 11, 2023
I had my engine on in park and it stalled left me stranded and dashboard said engine fault service now when I tried starting the car it would turn over and I heard a bunch of clicking and the lights were flickering the dash and radio had no power and my wipers wouldn’t go off. I had to abandon my car on someone’s private property until I could get it towed they ended up calling the cops and ga... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Mar 13, 2023
Incident date: Mar 11, 2023
I had my engine on in park and it stalled left me stranded and dashboard said engine fault service now when I tried starting the car it would turn over and I heard a bunch of clicking and the lights were flickering the dash and radio had no power and my wipers wouldn’t go off. I had to abandon my car on someone’s private property until I could get it towed they ended up calling the cops and ga... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Mar 13, 2023
Incident date: Mar 11, 2023
I had my engine on in park and it stalled left me stranded and dashboard said engine fault service now when I tried starting the car it would turn over and I heard a bunch of clicking and the lights were flickering the dash and radio had no power and my wipers wouldn’t go off. I had to abandon my car on someone’s private property until I could get it towed they ended up calling the cops and ga... Read more
Incident date: Mar 9, 2023
My wife, 78 years old, is petite. She weighs 75 lbs, height 4'10." The front passenger seat sensors don't register her as sitting in the seat with the result that the passenger air bag is not engaged (the dashboard light indicates the air bag is OFF). My vehicle, 2021 Acura RDX, passenger seat has 2 seat sensors while the MDX model has 4 seat sensors that would register her weight and the air bag ... Read more
Incident date: Mar 9, 2023
My wife, 78 years old, is petite. She weighs 75 lbs, height 4'10." The front passenger seat sensors don't register her as sitting in the seat with the result that the passenger air bag is not engaged (the dashboard light indicates the air bag is OFF). My vehicle, 2021 Acura RDX, passenger seat has 2 seat sensors while the MDX model has 4 seat sensors that would register her weight and the air bag ... Read more
Incident date: Dec 10, 2022
The contact owns a 2022 Ford Maverick. The contact stated that while driving at 75 MPH, another vehicle side-swiped the contact's vehicle on the passenger's front side; however, the side curtain air bag failed to deploy. There were no injuries. A police report was filed. The vehicle was towed to an auto repair center. The contact related the failure to NHTSA Campaign Number - 22V594000 (Air Bags)... Read more
Crash
Incident date: Dec 10, 2022
The contact owns a 2022 Toyota Venza. The contact stated that while driving at an undisclosed speed, a small rock or debris struck the front windshield, causing a 14-inch crack. The contact stated that the failure recurred within less than 3 months. The auto glass company had previously replaced the front windshield with an OEM part. The dealer was made aware of the failure and informed the contac... Read more
Incident date: Dec 10, 2022
Twice, at a stop, the engine turned itself off. The car dash alerted the engine turned itself off and the warning alert sounded. The car/ignition key had to be turned off, then on to restart the vehicle. The first incident we had about 50-60 miles on the car. Today’s incident we had about 1080 miles on the vehicle. Our issue is similar to this. Both times we did not notice if the “low stee... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - VISIBILITY/WIPER
Mar 13, 2023
Incident date: Jan 17, 2023
Vehicle has no heat or defrost vehicle has been in the shop for over 30 days this problem began as soon as the car was leased new at the dealership which was at the end of January
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Mar 13, 2023
Incident date: Jan 17, 2023
The contact owns a 2015 Kia soul. The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The contact stated that the vehicle was driven to an independent mechanic to be diagnosed. The mechanic determined that the vehicle had experienced failures with the oxygen sensor and catalytic converter. The contact stated that the vehicle was then diagnosed by ... Read more
Incident date: Mar 11, 2023
When it rains the driver side fills up inside with water causing a puddle behind the driver in the rear of the car. This causes mold inside the car and also creates condensation while driving. I googled it and many blogs have been discussing the problem. I brought it to 2 different shops and the air vents were blown out to no avail. I also called the dealer and they were not aware of any proble... Read more
Incident date: Mar 1, 2023
Oil consumption issues, faulty valves caused decreased engine pressure light, engine light. Unable to go over 25 m/h and now will not even start. Told this is a known issues with vehicle and I need a new engine.
Incident date: Mar 1, 2023
The contact owns a 2013 Ford Explorer. The contact stated while the vehicle was stationary in his garage, he noticed a leak of water on the driveway. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the water pump to be replaced. The vehicle was not diagnosed or repaired.... Read more
Incident date: Mar 12, 2023
March 9th I went to take my 2008 Toyota Tacoma in for an inspection, failed due to 3 rustholes in frame and frame is warped,there is only 90838 miles on this vehicle Cost of repair is very $$$$
Incident date: Mar 12, 2023
The airbag sensor shows off x 2, meaning both airbags will not deploy in case of an accident. This started around June 2022. I thought it was a fluke and would eventually turn off on its own. It’s been taken to Sutherlin Nissan here in Orlando, FL for service with the light on, and no mention was ever made of it; I assumed they didn’t think it was a big deal, so I dismissed it. I then heard ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES
Mar 12, 2023
Incident date: Mar 11, 2023
My brakes have totally locked up on my vehicle. The vehicle is undrivable at this point. I just have it sitting in the garage for now.
CHRYSLER
TOWN AND COUNTRY
(2013) - POWER TRAIN
Mar 12, 2023
Incident date: Mar 9, 2023
Transmission slippage…… Engine light on highlighting problems and cylinders.. transmission overheating and not working.. this is happened three times the most recent time was yesterday and two days earlier
Incident date: Jan 27, 2023
Car won’t crank keep saying anti brake system lock
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - AIR BAGS
Mar 10, 2023
Incident date: Mar 6, 2023
I am writing to bring to your attention a safety defect in the 2015 BMW 528i that needs to be investigated. The vehicle has a defect in the design of the occupant protection system, involving both the seatbelt and airbag systems. The battery in the 2015 BMW 528i is located in the trunk just interior and below the rear bumper. In a rear-end collision the battery may become disabled and relies on ... Read more
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE
Mar 10, 2023
Incident date: Mar 6, 2023
The contact owns a 2018 Jeep Compass. The contact stated that the main control screen began to malfunction and was independently activating different apps, make phone calls, turn on the heated seats and sudden electrical failures. The contact stated that the low oil level warning light illuminated one and a half month after having an oil change performed. While driving at various speeds, the vehic... Read more
Incident date: Feb 15, 2022
The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Mar 10, 2023
Engine light came on Feb 26th car started shaking got it towed to the dealership morning of Feb 27th Was told: Foiled oil returning ring caused oil consumption, burning oil overheated valves and caused cylinder wall damage and 4 valves to burn holes in them leading to low engine compression and loss of power. Engine needs to be replaced to fully correct the issue. Hyundai is refusing to cover ... Read more
Incident date: Mar 6, 2023
I was driving my Tesla Model Y on 02-26-2022 with my wife in the passenger seat. We were on our way to pick up our son and his two friends from the movie theater in Lincoln Square North, Bellevue Square, Washington. As we entered the Lincoln Square parking garage approximately around 6 30pm and turned into the narrow passage leading down to the several floors of parking lots at approximately 5 mil... Read more
Crash
2 injured
Incident date: Mar 6, 2023
I was driving my Tesla Model Y on 02-26-2022 with my wife in the passenger seat. We were on our way to pick up our son and his two friends from the movie theater in Lincoln Square North, Bellevue Square, Washington. As we entered the Lincoln Square parking garage approximately around 6 30pm and turned into the narrow passage leading down to the several floors of parking lots at approximately 5 mil... Read more
Crash
2 injured
Incident date: Mar 6, 2023
I drive a 2016 Ford Fusion Hybrid with approximately 105,000 miles. The transmission (HF35 hybrid) recently started making a whining noise. The vehicle was diagnosed at a Ford service center as needing a transmission replacement due to failure of the transfer shaft gear assembly bearings. Issues with premature failure of the transfer shaft bearings for this transmission are well documented o... Read more
Incident date: Mar 8, 2023
The a25a-fks engine fails to idle properly and will stall at times due to a cylinder imbalance. ICS malfunction light comes on as well. This puts other people at risk because a vehicle stalling or malfunction of the Toyota Safety Sense system can lead to car accident. Vehicle was taken to two independent mechanics and couldn’t find the root of the problem. Was told to go to a Toyota Dealership. ... Read more
Incident date: Mar 8, 2023
The a25a-fks engine fails to idle properly and will stall at times due to a cylinder imbalance. ICS malfunction light comes on as well. This puts other people at risk because a vehicle stalling or malfunction of the Toyota Safety Sense system can lead to car accident. Vehicle was taken to two independent mechanics and couldn’t find the root of the problem. Was told to go to a Toyota Dealership. ... Read more