Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Apr 4, 2023
Driver drove approx. 3.5 to passenger’s home. While sitting & talking to the passenger for several minutes, the car suddenly, rapidly lurched forward, crashing into neighbor’s property. Substantial damage was done to the neighbor’s deck and brick wall at rear of the house. At least one piece of heavy lumber speared through the windshield between the driver and passenger. Vehicle is auto-s... Read more
Crash
Incident date: Aug 28, 2020
check engine light came on the evening of 3/08/2023. Auto zone said it was a knock sensor code and was listed as a recall. Next morning while driving on highway to ft Wayne Kia dealership my car engine lost rpm while driving at 65 mph on i-69 chapel exit in ft Wayne indiana. The car engine compartment almost immediately ignited into flames with an explosion. Driver barely got out before fire w... Read more
Fire
Incident date: Aug 28, 2020
The car has been giving me fake forward collision warnings. Even in parking lots
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - LANE DEPARTURE: WARNING
Apr 3, 2023
Incident date: Mar 27, 2023
Cel flashing , traction control warning, stabilitrac warning, engine running rough, acceleration increased over normal driving. Happened multi times. After multiple restarts the cel light is on solid. Truck towed to dealer today. Have not heard back.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Apr 3, 2023
Incident date: Mar 27, 2023
Cel flashing , traction control warning, stabilitrac warning, engine running rough, acceleration increased over normal driving. Happened multi times. After multiple restarts the cel light is on solid. Truck towed to dealer today. Have not heard back.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Apr 3, 2023
Incident date: Mar 27, 2023
The contact owns a 2011 Hyundai Sonata. The contact stated while driving 15 MPH and making a left turn, the vehicle lost motive power and stalled. The contact was able to coast into a parking lot. The engine, oil, air bag, traction control, and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic who informed the contact that the engine had seized. The vehicle was ... Read more
Incident date: Apr 1, 2023
The instrument cluster is no longer displaying vital information. (Speedometer, tachometer, odometer, warning indicator lights, etc.) It still displays turn indicators and headlight indicators. The remedy is to replace the instrument cluster and have it recalibrated
Incident date: Apr 1, 2023
Experienced two separate problems with the engine. The first is oil consumption. We have had to add oil almost every month for the past 2-3 years. The second is that the rear main seal blew after an extreme cold snap. While attempting to repair the vehicle we found metal shavings in the oil filter. The vehicle is no longer worth the cost of the repairs.
Incident date: Apr 1, 2023
When starting vehicle (2015 Tacoma TRD Sport) on a cold morning, received check engine light and trac light. Used code reader and received code P0418 Secondary Air Injection System Control A Circuit error. I reset the code and it came back immediately. I did some research and it is a known issue. I also contacted a local Toyota Dealer (Kool Toyota) and they stated there is no open recalls on my ve... Read more
Incident date: Jul 15, 2022
The contact owns a 2014 Honda CR-V equipped with Cooper Tires, Tire Line: Evolution Tour, Tire Size: 225/65R/17, DOT Number: (Not Available). The contact stated that while driving approximately 70 MPH, the vehicle began to violently shake and vibrate. After stopping to inspect the vehicle, it was discovered that the side wall steel belts had separated on all four tires. The vehicle was towed to th... Read more
Incident date: Jul 15, 2022
The contact owns a 2014 Honda CR-V equipped with Cooper Tires, Tire Line: Evolution Tour, Tire Size: 225/65R/17, DOT Number: (Not Available). The contact stated that while driving approximately 70 MPH, the vehicle began to violently shake and vibrate. After stopping to inspect the vehicle, it was discovered that the side wall steel belts had separated on all four tires. The vehicle was towed to th... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Apr 3, 2023
Incident date: Mar 27, 2023
When I make turns/curves my Tahoe will periodically lock the wheels on the opposite side and pull our vehicle to the other lane of travel. I’ve noticed previous recalls on other Tahoes for the same thing and the delearship claims they can’t replicate the problem and our vehicle is not included in that recall. I have had the vehicle in Auto and 2wd and it continues to happen. I can disengage th... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Apr 3, 2023
Incident date: Mar 27, 2023
Dash lights flickering, clicking sounds coming from under dash and inside hood, alarm keeps going off intermittently. This vehicle has less than 100K miles
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - POWER TRAIN
Apr 3, 2023
Incident date: Mar 27, 2023
My vehicle has been experiencing shifting delays when accelerating. Often times when I stop accelerating my vehicle has a delay and remains revved up for a few seconds before the RPM's go back down. The sluggish/delayed acceleration presents a safety issue when the vehicle is not operating as it should. This issue has been occurring for about 6 months. I informed the dealership where I purchased t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FUEL/PROPULSION SYSTEM
Apr 3, 2023
Incident date: Feb 26, 2022
I have been contacted multiple times by dealerships and Chrysler that my vehicle needs the Z11 (NHTSA 22V-077) recall performed and that it is urgent for me and my family's safety. I have been trying to get the Z11 recall performed since February 2023. I have contacted 3 local dealerships to do the job but scheduling was difficult and there is no loaner cars available. The first dealer (Autonation... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Apr 3, 2023
Incident date: Feb 26, 2022
I have been contacted multiple times by dealerships and Chrysler that my vehicle needs the Z11 (NHTSA 22V-077) recall performed and that it is urgent for me and my family's safety. I have been trying to get the Z11 recall performed since February 2023. I have contacted 3 local dealerships to do the job but scheduling was difficult and there is no loaner cars available. The first dealer (Autonation... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Apr 3, 2023
Incident date: Feb 26, 2022
passenger door locks sticking and now movin down to both rear passenger and trunk latches aswell sometimes locking me out of my own vehicle or in sometimes.
CHRYSLER
TOWN AND COUNTRY
(2014) - POWER TRAIN
Apr 2, 2023
Incident date: Apr 2, 2023
The transmission started slipping a few weeks ago and then last night it seemed like the car completely stopped working. The car didn’t shut off then but the rpm went all the way up to 6 and then there was a pop. My car then jumped and stopped moving. That was when it stopped in the middle of the road with oncoming traffic. It has done with multiple times in the past couple weeks. It has not bee... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Apr 2, 2023
Incident date: Apr 2, 2023
The transmission started slipping a few weeks ago and then last night it seemed like the car completely stopped working. The car didn’t shut off then but the rpm went all the way up to 6 and then there was a pop. My car then jumped and stopped moving. That was when it stopped in the middle of the road with oncoming traffic. It has done with multiple times in the past couple weeks. It has not bee... Read more
Incident date: Apr 2, 2023
While driving my truck several times now it shuts off in the middle of driving it without any warning. Many lights come on oil, wrench, check 4x4, limp mode, says remove item on passenger seat. Nothing on seat. Sometimes the truck starts back up other times it does not for approximately 15 minutes. Was almost rear ended by another vehicle one time. I have complained to Ford Motor company and unfor... Read more
Incident date: Apr 2, 2023
The horn has never worked for me since I had the car. I’ve had so many close calls where people almost backed into me and there is nothing I can do but pray! And also the stereo system I’ve had to go in and disconnect due to the fact that I’d come outside with my car off haven’t even started it that day yet the speakers would be blaring a horrible cracking and popping sounds also happens r... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - SEAT BELTS
Apr 2, 2023
Incident date: Apr 2, 2023
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed wi... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - AIR BAGS
Apr 2, 2023
Incident date: Apr 2, 2023
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed wi... Read more
Incident date: Mar 25, 2023
Pre-collision assist turns off randomly, This event disables the safety features. When in cruise control the brakes are applied.. This a happened at 65 mph. almost causing an accident. The dealer has tried many times to correct the problem and has been unable to. He has been in contact with ford and they cannot provide a repair. They are aware of the issue
Incident date: Mar 25, 2023
Pre-collision assist turns off randomly, This event disables the safety features. When in cruise control the brakes are applied.. This a happened at 65 mph. almost causing an accident. The dealer has tried many times to correct the problem and has been unable to. He has been in contact with ford and they cannot provide a repair. They are aware of the issue
Incident date: Mar 24, 2023
285/40R21 I was pulling out of a parking lot onto Rt 40, a secondary, 2-lane road, at approximately 6pm. As I accelerated to approximately 30 mph, without warning I heard a loud noise and felt the pull of the right front tire. I pulled off into a gas station parking area that was nearby and was very fortunate to have avoided an accident due to the significant traffic at the time. Upon inspecti... Read more
Incident date: Mar 24, 2023
285/40R21 I was pulling out of a parking lot onto Rt 40, a secondary, 2-lane road, at approximately 6pm. As I accelerated to approximately 30 mph, without warning I heard a loud noise and felt the pull of the right front tire. I pulled off into a gas station parking area that was nearby and was very fortunate to have avoided an accident due to the significant traffic at the time. Upon inspecti... Read more
Incident date: Nov 8, 2022
I own this 2015 Tahoe, it has 80,000 miles on it. While I was driving to work, the vehicle lost power as I was in the middle of major intersection. I was almost rear ended by another car. A few seconds later the car began going again. I had no service lights, no warning lights and no check engine light come on. It was running rough, lacking acceleration. I immediately brought it to my mechanic. T... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - ELECTRICAL SYSTEM
Mar 30, 2023
Incident date: Feb 28, 2023
While operating the motorcycle on city streets at ~30MPH the motor suddenly stopped operating without warning. All accessory systems (lights, horn, alarm) continued to function, but powetrain systems stopped responding to input and no longer display status indicators: Park/Drive lights vanished from the display cluster, and motor kill switch no longer indicates its status. Throttle is non-responsi... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES
Mar 29, 2023
Incident date: Jul 15, 2022
About five times now, when braking at slower speeds, such as at a light or parking, the car will accelerate and lunge forward or there will be a loss of the brake. My foot is depressing the brakes normally when this happens, but then I will slam harder on the brake to not hit whatever is in front of me. There does not seem to be any particular reason that causes this to happen, for instance tempe... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - TIRES
Mar 29, 2023
Incident date: Mar 20, 2023
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact related the ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - TRACTION CONTROL SYSTEM
Mar 29, 2023
Incident date: Mar 20, 2023
The contact owns 2017 Lincoln MKX. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The contact stated that the failure also occurred while driving at highway speeds. After restarting the vehicle, the vehicle would operate normally. The contact stated that during the failure, the check engine and traction control warning lights wer... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Mar 29, 2023
Incident date: Mar 20, 2023
The contact owns 2017 Lincoln MKX. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The contact stated that the failure also occurred while driving at highway speeds. After restarting the vehicle, the vehicle would operate normally. The contact stated that during the failure, the check engine and traction control warning lights wer... Read more
Incident date: Mar 29, 2023
The contact owns a 2021 Nissan Rogue. The contact stated that the vehicle failed to start, causing the contact to jumpstart the vehicle. The contact had the vehicle towed to the dealer who stated that the alternator had failed. The vehicle had not been repaired. The contact stated that while reversing out of the driveway, the brakes erroneously activated, and vehicle independently stopped. The con... Read more
Incident date: Feb 28, 2023
Phantom/False Forward Collision Warning 1. March 28, 2023 While driving on Alder Woods Dr, Fairfax, VA at 6:21PM Forward Collision Warning activated automatically for a parked car on the street 2. March 28, 2023 While driving on Alder Woods Dr., Fairfax, VA at 6:22PM Forward Collision Warning activated automatically for another parked car on the street - same trip as above at 1., but additional in... Read more
Incident date: Feb 28, 2023
My battery still has an open recall replacement since August of 2021 and every time I call GM to inquire about the availability of a replacement they just tell me it's not available yet. I do not consider this being handled in a timely manner and that's my complaint. I don't understand how they are allowed to sell new Bolt EV's and EUV's without having replaced current owners batteries yet, it's... Read more
Incident date: Mar 28, 2023
The 12v battery died because the electric battery drained it. Ultimately, the electric battery is dead on a 1 year old car and needs replacement. The night before the failure, the car had 145 miles and drained the battery to 83 miles. Prior to that and an ongoing complaint to the dealership from November until this point, the range went from 245 miles per charge to 190 to 219 miles per charge. ... Read more
Incident date: Mar 28, 2023
As I'm driving down the road my vehicle will engage the brake without warning while I'm in a curve or turning and it's extremely dangerous. I had a 18 wheeler behind me and my car came to an abrupt stop without warning as I was getting onto the interstate
Incident date: Mar 28, 2023
As I'm driving down the road my vehicle will engage the brake without warning while I'm in a curve or turning and it's extremely dangerous. I had a 18 wheeler behind me and my car came to an abrupt stop without warning as I was getting onto the interstate
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Mar 28, 2023
Incident date: Mar 28, 2023
The contact owns 2014 Jeep Cherokee. The contact stated while driving approximately 25 MPH the electronic parking brake suddenly activated causing the vehicle to abruptly stop in the middle of the roadway. The vehicle was taken to the local mechanic who informed the contact of water intrusion into the electronic braking system which caused the electronic braking system to malfunction. The vehicle ... Read more
Incident date: Mar 1, 2023
2016 VOLKSWAGEN BEETLE. CONSUMER WRITES IN REGARD TO DEFECTIVE AIR BAGS. THE CONSUMER STATED VW IS NOT GIVING ANY OPTIONS TO FIX OR REPAIR VEHICLES INVOLVED IN THIS RECALL.
Incident date: Feb 27, 2023
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the vehicle stalled inadvertently. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the contact's residence. The vehicle was then taken to the dealer, where the failure could not be duplicated; however, the failure recurre... Read more
Incident date: Mar 13, 2023
I have been contacting Hyundai since before November 2022 on an issue with the engine. At this point, the engine was spuddering, hard to acclerate, lags, shuts off yet no warning lights were on. I was told about the engine recall which is why I went there. Set an appt and when I got in, he said it does not SOUND like a rod knock and sent me home even though there is an active recall on the car ... Read more
Incident date: Mar 27, 2023
This van has had a problem with shifting at low speeds since it was new but has been getting worse. When accelerating and especially under a load or heavy acceleration 4th into 5th??, it will suddenly jerk. I had recently experienced a heavy jerk and it felt like I lost my rear axle. I also experience heavier jerks when going down hilI and coasting. In all instances it occurs when starting from st... Read more
Incident date: Feb 10, 2023
Keyless Access/TPMS Control Unit is failing. Vehicle randomly behaves where all dash lights blink on and off, head lights turn on, car alarm intermittently alarms, and motorized steering wheel moves. It is unknown if there is any malfunction to ADAS or other systems due to this random behavior. Vehicle cannot be parked with the battery connected as all of these events intermittently happen and ... Read more
Incident date: Mar 1, 2023
Rear doors are randomly not able to be opened from outside or inside door handles. Multiple clicks of drivers door unlock / lock will sometimes (30-50 clicks) will allow the door to open from the inside handle. Once opened from the inside door handle the outside handle will work until the door is relocked. The locking mechanism clicks ( sounds like other doors ) removal of the door panel did not r... Read more
Incident date: Mar 1, 2023
I placed my car in park & an alert went off stating, “shift to park.” My car would not turn off, after multiple attempts, until I turned it on & off & drove the car a short distance. This has happened several times this month, with no warning or symptoms. My car is currently in for service & the dealership mentioned there’s a shortage in the switch, requiring a $400 repair. I feel my safety ... Read more
Incident date: Mar 1, 2023
I placed my car in park & an alert went off stating, “shift to park.” My car would not turn off, after multiple attempts, until I turned it on & off & drove the car a short distance. This has happened several times this month, with no warning or symptoms. My car is currently in for service & the dealership mentioned there’s a shortage in the switch, requiring a $400 repair. I feel my safety ... Read more
Incident date: Mar 25, 2023
I am deaf and this have problem engine and oil keep leak and show road ice but outside warm. I try use collision road it not show light on nothing..