Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,120 complaints for CHRYSLER

Incident date: Jan 27, 2023

The contact called on behalf of his son who owns a 2013 Ford Escape. The contact stated that the engine was constantly overheating, with the coolant and engine oil level constantly low. The coolant level warning light was illuminated. The vehicle was taken to an independent mechanic, where it was it was diagnosed that the engine block was cracked, and that coolant and oil was leaking into the engi... Read more

Incident date: Jan 26, 2023

This is to file a former complaint against jeep for the “death wobble” I experience every time I get on the highway and hit a bump. I lose control over the vehicle. The dealership said the parts to fix the problem are on back order and cannot even be order for up to 6 months.

Incident date: Jan 26, 2023

Incident date: Dec 28, 2022

Rear subframe corrosion/damage leading to rust/holes and unsafe driving. This issue can cause the bottom of the vehicle to collapse. Mercedes Benz across many countries acknowledge this as a recall and repairs free of charge except USA. USA should acknowledge this defect as well.

Incident date: Dec 28, 2022

Rear subframe corrosion causing rear subframe failure/rusting which is a huge hazard. Mercedes Benz in several countries have recalled the rear subframe and are replacing free of charge. Mercedes Benz USA is not acknowledging this recall, it is a major issue and thousands are impacted.

Incident date: Dec 28, 2022

P3 Misfire resulting in replacing coil packs, spark plugs, and head gasket. We are moving toward head or engine replacement like so many other people are but nobody is listening. Please help. Also, have a transmission that sometimes feels like you left a piece of the car after you leave from a stop.

Incident date: Nov 11, 2020

Windshield cracked in J shape starting at the center of the bottom. The crack appeared overnight; there was no crack when the car was parked the night before, and the crack was observed when entering the car the next morning. No impacts observed. Approximately 12k miles.

Incident date: Nov 11, 2020

The contact owns a 2014 Toyota Camry. The contact stated while driving approximately 55 MPH, the accelerator pedal was depressed with light pressure, and he heard an abnormal rumbling sound coming from under the floorboard. The contact stated that he felt a light vibration in his seat. The contact stated that he took his foot off the accelerator pedal and the vibration ceased. The contact stated n... Read more

Incident date: Nov 11, 2020

My car has been at the first dealership (Brewbaker Dodge, Montgomery, Ala.) on November 11, 2020. I got the car back March of 2021. The problem of misfires on cylinder 1 side, hesitation when proceeding from a red light, and stalling out. The problem continued so; I took it to another dealership (Stiver Dodge, Prattville, Ala.) in August 2021. I was given the car back in February 2022 stating to m... Read more

Incident date: Jan 23, 2023

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to use the HVAC system, the heater was inoperable. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the water pump needed to be replaced. The mechanic stated that the water pump had been leaking coolant into the oil pan a... Read more

Incident date: Dec 20, 2022

Car died out of nowhere. Towed to dealership. Upon inspection we were told that the engine needs to be replaced. Had a 3rd party come to investigate and gave a diagnostic report. GM has notices and there are articles outlining the defect/failure of the engine due to excessive oil consumption and issues with PCV and rear main seal.

Incident date: Dec 20, 2022

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear subframe is rusted out and has holes in it. Yes it is avaialble for inspection. How was your safety or the safety of others put at risk? Loss of control and not safe to drive with a broken rear subframe. Has the vehicle or component been inspected by the manufacturer, police, insurance repre... Read more

Incident date: Jan 17, 2023

After about the 3k miles mark, I started noticing a raw gas smell on the interior of the cabin when driving the vehicle. I also notice this gas smell when my vehicle is parked in my garage, with the engine off. I brought it to my local Nissan dealer, and they confirmed that it is a known issue 3 other 2023 Rogue customers have reported to this dealership. They did a visual inspection for leaks, an... Read more

Incident date: Jan 17, 2023

The contact owns a 2017 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and there was an abnormal sound coming from the vehicle. The contact related the failure to NHTSA Campaign: 19V761000 (Service Brakes, Hydraulic, Service Brakes, Electronic Stability Control) however, the VIN was not included. The vehicle was not diagnosed nor repai... Read more

Incident date: Sep 28, 2022

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come whithout warning and no check engine light. I run a fleet of about 60 of these vans and it has hap... Read more

Incident date: Jan 24, 2023

1/26/2023 front left brake line failed resulting in minimal stopping ability and loss of brake fluid. Right side brake line was inspected and replaced with a bulge in the line. Greatly reduced ability to stop, used extreme caution to immediately drive to repair service shop. Photos provided by the service shop that made the repair. They replaced both front brake lines and refiled the brake fluid... Read more

Incident date: Jan 25, 2023

The contact owns a 2014 Kia Optima. The contact stated while driving 50 MPH, the vehicle started to decelerate independently. The contact stated that the check engine warning light was illuminated. The contact was able to park at a nearby parking lot. The vehicle was not drivable. The contact towed the vehicle first to her residence and the following day to the local dealer, where the vehicle was ... Read more

Incident date: Jan 25, 2023

I was driving to work, temps in the mid-thirties, and I heard a crack. It was confusing because there was nobody else on the roadway with me. That's when I looked and saw a 12" crack, beginning at the bottom-middle of the windshield and extending upward.

Incident date: Jan 23, 2023

During the rainstorms here in sacramento California water was coming inside the truck. At the dealer it was diagnosed with the 3rd brake light and flapper vents needed replacement that was the cause of water leaks. water was entering on the back cabin and baseboards were flooded. It’s a safety hazard because mold started forming real bad. We didn’t catch it right away.

Incident date: Jan 17, 2023

Alternator/Ignition Generator died while driving vehicle causing vehicle to die in the middle of the road.

Incident date: Jan 17, 2023

Apparently the steering coupler has started to fail in my 2012 Kia Soul. Thousands of reported failures but no recall from Kia? How can this be? When the $5 part fails, the car isn't able to steer. If this happens on the highway you could die.

Incident date: Jan 25, 2021

There was an open recall for rear structural enhancement of the vehicle that required a hitch be installed. I scheduled the recalled repair, it was marked completed and i was told they are no longer doing that repair. My son works for another jeep dealership and informed me they have to do that no matter how old and they are still performing the needed repair but mine has been marked closed so he... Read more

Incident date: Jan 25, 2021

I purchased my Kia Sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the Kia Dealership and Kia Customer Service and they have not responded to my request for assistance.

Incident date: Jan 25, 2021

The first incident, the vehicle lost power driving down the freeway at 75 miles per hour. That was only at 1,000 miles. Very scary!! Since then, I have had numerous electrical issues- too many to count. There has been front & side sensor collision warnings when nothing is even next to my car. The navigation has not worked the majority of time that I have owned the car. travel for work so I therefo... Read more

Incident date: Jan 4, 2023

2019 Outback 2.5 Limited purchased new Feb 2019. Driving car with no passengers when Airbag Warning Light and Red Exclamation light came on along with warning message to consult owners manual. Manual says the airbag system is turned off when these lights come on and take car to authorized repair center. Found pulling passenger seat belt out all the way would turn off the lights but then they wo... Read more

Incident date: Jan 4, 2023

Incident date: Jan 25, 2023

The overhead console in the vehicle detached on its own in October 2022 and will not stay secured. This has prevented my ability to see out of the front windshield and therefore hindered my safe operation of the vehicle. The dealer confirmed the issue but would not cover it under warranty, claiming that it was my fault for installing a dash camera. However, no wires are near the roof liner and ... Read more

Incident date: Jan 25, 2023

Purchased vehicle used in November 2022 that had been inspected by the dealer i bought it from. On January 20, 2022 I had routine and recommended service completed, along with multi-point inspection at local Ford dealer. All components tested ok and was told vehicle is in good condition. One of the recommended services I had performed was a coolant flush due to mileage of 105,500. I drove home... Read more

Incident date: Jan 5, 2023

The car windows were down the windshield wipers were running the front lights were on and parking brake light is flashing. I'm not sure how water was sitting where the spare tire was located. As I researched it stated it may be a faulty comfort module.

Incident date: Jan 5, 2023

This is about my brand new Acadia. One of the seatbelt locks of the second row is missing. I did report the issue to the GMC local dealer and they’re to replace the missing lock, however, I was expecting to get GMC to take immediate action as this is a major safety concern. I have received no communication back from them yet. I’ve got the vehicle in Tijuana Mexico and typically drive it ... Read more

Incident date: Jan 5, 2023

Exiting I-75, vehicle initially slowed but then accelerated while braking. Result was a collision with vehicle on exit ramp. Vehicle is still at collision shop. There was no forward collision warning. Air bags did not deploy despite impact that resulted in radiator being punctured by hitch of pick-up truck.

Crash 1 injured

Incident date: Jan 24, 2023

The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the parts to do the recall repair were unavailable. Additionally, the contact stated that while driving, there was a burning odor inside the vehicle. Additionally, the front heater failed to operate as needed. No warning light was illuminated. ... Read more

Incident date: Jan 24, 2023

Incident date: Jan 18, 2023

On December 28, 2022, we were driving 70 miles per hour on Route 75 in the third lane of a four-lane highway from Michigan to Tennessee. In Ohio, the vehicle lost all drive power without warning. As it decelerated, we were able to maneuver the vehicle to the breakdown lane, narrowly avoiding other vehicles around us driving at 70 miles per hour. We do not know what caused this to happen. After sev... Read more

Incident date: Jan 18, 2023

The contact owns a 2019 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 62,00... Read more

Incident date: Jan 18, 2023

[XXX] Hi Team, I recorded this video on my New 2023 Pacifica Hybrid Limited which I purchased on Jan 17th.(I traded my 2017 Honda CRV EXL and remaining amount Financed with bank) The very next day I got these alerts while it was parked in my garage, The vehicle freezes all of a sudden, the bunch of alerts popup saying the safety features unavailable like, Blind spot Monitoring, Active lane keeping... Read more

Incident date: Jan 19, 2023

Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in... Read more

Incident date: Jan 19, 2023

Vehicle was purchased new from local Hyundai dealership in Dubuque, IA on November 17, 2022 and delivered November 22nd. Vehicle had just under 200 miles on odometer. Brake system was working well at that time. On January 21, 2023 I stopped for a red light. After a few seconds the brake pedal started going down and went completely down. Mileage at that time was just over 1700 miles. I took t... Read more

Incident date: Jan 19, 2023

Vehicle unexpectedly bucks and jerks when accelerating either from a complete stop or just keeping speed. This happens with no brake warning lights to those around you. It is a common issue experienced by many 2017 Pacifica van owners and has nearly caused an accident many times. Especially when trying to merge onto highways because the vehicle unexpectedly slows and bucks like your riding a bull ... Read more

Incident date: Jun 1, 2022

I took my car into the dealership and was told that I had a cracked cylinder head and the car is leaking coolant near the rear of the engine. This could cause the engine to cease should coolant get into the engine. The dealer (North Park Mazda, San Antonio) has confirmed this as the issue. I have received a video of the inspection from the dealership explaining the issue. The vehicle displayed a w... Read more

Incident date: Jun 1, 2022

The passenger seat occupancy mat and control module are no longer available from Volkswagen Of America. The Air bag lamp is illuminated and the fault code will not clear. VIN : [XXX] Part Number : 1K9 881 256 AA. Part Number dropped on August 1, 2022 without replacement. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident date: Jun 1, 2022

Car passenger headrest is deployed and cylinder 6 is misfiring as described under the recall description from the previous years vehicles recalls.

Incident date: Dec 27, 2022

This vehicle along with many tesla vehicles has issues where it will randomly brake when in Autopilot mode going from sometimes high speeds such as 75mph trying to force the car down to as little as 35mph in a very fast manner, causing an increasing concern for vehicle collisions. As well as the automatic wipers not functioning properly and operating too fast when there is no precipitation as well... Read more

Incident date: Dec 26, 2022

I think it’s the start/stop system or battery that gave me issue. I stopped at a red light and triggered auto-stop and waited for the red light for quite a while. Suddenly the car beeped and the screen popped with a message ‘Engine Stopped. Steering Power low. Press Brake firmly to Restart’. I panicked and tried as it suggested, but it didn’t work. Then I put the gear in Park and pressed ... Read more

Incident date: Jan 14, 2023

Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won’t accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it’s on and almost drove it on a drainage ditch pulling in my driveway.

Incident date: Jan 14, 2023

The car makes a rumbling sound when the car is stopped and the brake is engaged. We took the car to the Marietta dealer who indicated the motor mounts were wearing out. the manager provided a quote for replacement. The mileage is 62,xxx. The motor mounts should not be wearing out with only 62,000. The motor mounts wearing out could lead to other problems. Mercedes USA says it is up to the de... Read more

Incident date: Jan 14, 2023

Vehicle lost ability to accelerate on highway engine shit off, lost power steering, dashboard read “press break and push button to start” as though vehicle were turned off. Dashboard displayed default message “service hybrid electric vehicle system”. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of ... Read more

Incident date: Dec 3, 2022

The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The ... Read more

Incident date: Dec 3, 2022

The contact owns a 2013 Chevrolet Cruze. The contact stated that soon after she purchased the vehicle while driving at an undisclosed speed, she noticed a white cloud of smoke coming from the hood of the vehicle. Upon inspecting the vehicle, the contact noticed smoke by the reservoir tank. The contact also noticed a leak coming from engine. The contact then stated that she noticed a burning odor t... Read more

Incident date: Jan 20, 2023

I was driving back home and was travelling at around 30miles/hr on a street. All of a sudden my car dashboard started flashing and all the indicators in the dashboard started to flash.. The vehicle started to accelerate and brake at the same time... The engine made a strange weird sound. I had to put the emergency parking lights and pull over slowly. Luckily I was closer to home, so drove back ho... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog