Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,531 complaints for CHRYSLER

Incident date: Apr 15, 2023

Highway driving assistant will bias vehicle to the right side even when passing on left on multi lane freeway. Creates a close encounter with vehicles in right lane as there is no distance between mirrors and results in side collision with no alert. Lane keep will erratically pull the steering wheel from your hands when lines on right or left disappear e.g. ramps on freeways. Can result in a crash... Read more

Incident date: Apr 14, 2023

Low speed grabby brakes. When I go to park my maverick hybrid at the last moment it stops you very suddenly under 5mph. And my back up camera has frozen up a few times now mening when I back up the camera does not keep movies but stays frozen in 1 spot.

Incident date: Mar 1, 2022

I feel Tesla is building cars with non-standard parts and structural issues. 1.I bought a new car and started hearing brakes noises from 6000 miles where as previous car brakes rotors were good till 70k miles. 2.Within 9000 miles, driver side door, A pillar, B pillar, rear seats, display panel has to be either insulated or replaced. I am not sure how this effects car value or vehicle integrity goi... Read more

Incident date: Mar 1, 2022

Incident date: Oct 29, 2022

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that the ABS, check engine, and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that they could not diagnose the vehicle as the diagnostic link connector was missing from the vehicle. The contact stated that she verified that the diagnostic link connector wa... Read more

Incident date: Mar 13, 2023

Warning lights for "Service Electronic Braking System" and "Service Antilock Brake System" appeared sporadically for 3 days, then remained lit continuously. RAM dealer service advisor said it's diagnosed as a failure of the Hydraulic Control Unit. They also advised that the part is on back order and not expected to be available until August 2023, that the truck should not be driven and that I coul... Read more

Incident date: Mar 13, 2023

The frame of my truck has rotted through. The strap that holds the gas tank has nothing to connect to, i think the tank could fall to the ground under the right circumstances. The frame has a large whole in it and i fear it will break very soon. I had to remove the spare tire because i feared it would fall off the truck. I had to replace both connectors that held the leaf springs to the frame,and... Read more

Incident date: Apr 12, 2023

The contact owns a 2022 Hyundai Palisade. The contact stated while driving 45-65 MPH with the cruise control activated, the Lane Keep Assist and Highway Drive Assist features were inoperable, causing the vehicle to fail to decelerate while turning. The vehicle was taken to the dealer; however, no error codes were retrieved. The vehicle was then taken to Ontario Hyundai (1307 Kettering Dr Unit A, O... Read more

Incident date: Apr 12, 2023

Check engine light came on not long after buying the vehicle, additional electrical issues began including window regulator failures and battery failure.

Incident date: Apr 12, 2023

The transmission failed at 96,000 miles even though maintenance had been completed. This could have been a catastrophic failure on the highway my family or others at risk. The dealer has the truck now and confirmed a failed transmission. No warning signs other than odd behavior when accelerating which led to odd noises from the transmission.

Incident date: Apr 12, 2023

We bought our truck brand new in 2018 and within two months I started experiencing violent shaking and an inability to control the vehicle when hitting even uneven payment. I reported this to Ford and they told me everything checked out fine. This happened again 2 more times and at that point was being told that my warranty was expired and there was nothing they could do. The 4th time I nearly cra... Read more

Incident date: Apr 12, 2023

While driving my car at a speed over 30mph the car came to a screeching halt without warning. Thankfully no cars were behind me. I’ve had this car for 42 days. This happened twice.

Incident date: Apr 12, 2023

I was driving my car in the highway and out of the blue the sunroof exploded and shttared glass was all other the vehicle, there was no object causing it

1 injured

Incident date: Apr 5, 2023

I purchased this vehicle new in 2016. It currently has approximately 49,000 miles. It has never been involved in any collision. In Feb. 2023 I took it to a Les Schwab Tire Center to have the drag link replaced & alignment done. When the repairs were completed the technician informed me that I may have a rear axle misalignment as he noticed the rear axle appeared to have shifted to the right of th... Read more

Incident date: Apr 5, 2023

Incident date: Feb 4, 2023

The contact owns a 2016 Dodge Dart. The contact stated while at a stop light and shifting into drive(D), the vehicle failed to shift into gear. There was no warning light illuminated. The vehicle was towed to the dealer, who informed the contact that the vehicle needed to be inspected prior to completing the recall repair under NHTSA Campaign Number: 19V293000 (Power Train). The contact related th... Read more

Incident date: Feb 4, 2023

I know I am not the only one that thinks this is a bad problem, in fact I have not met a person that has owned this era of Dodge Ram that has their Dashboard and the whole parts inside can have been falling apart. Mine has fallen and hit my legs and or lap. Now I don’t mean the whole dash at one time but I have glued, taped and put a dash pad over top to try to keep things from falling into the ... Read more

Incident date: Apr 12, 2023

The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train), 22V904000 (Structure), and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more

Incident date: Oct 11, 2022

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while coming to a stop at a stop signal, the vehicle jerked forward. The contact stated that the failure recurred after shifting into reverse(R). The contact also stated that while h... Read more

Incident date: Mar 1, 2023

CMV traveling on a four lane divided highway approached another cmv that had overturned in the road ahead some time prior to that time. The approaching CMV did not get any warnings and the collision mitigation features did not activate on the truck, giving the driver no warning of eminent impact which did occur

Crash 3 injured

Incident date: Jan 1, 2023

This vehicle with less than 100,000 miles, that is less than 8 years old has an engine failure. This is due to a design defect which is known to Lincoln and Ford Motor Company as they have a technical service bulletin in regards to the coolant intrusion and engine failure. Lincoln is doing nothing to help fix the car with a faulty engine. This car will sputter when accelerating.

Incident date: Jan 1, 2023

Incident date: Apr 11, 2023

While driving the steering will lock up and not move at all at random times. I decided not to drive it anymore because I have a young daughter and was stuck at a left turning light for almost 20 minutes unable to move because my wheel wouldnt turn. Luckily it was at night and there was little traffic. I was told it is the rack and pinion that needs replaced. Its been a Recall for many RAM pickups ... Read more

Incident date: Apr 11, 2023

Car stalled while driving. This happened 5 times in a 5 day period. 2 times while crossing traffic. Oil was checked and found to have less than 1 quart of oil. No low oil level warning light came on.

Incident date: Apr 10, 2023

The map light on the front passenger side would intermittently turn on while driving. This was concerning at night as it was quite distracting. It required driver intervention when operating the vehicle alone and limited visibility in the cabin at night while driving.

Incident date: Apr 8, 2023

My vehicle has had multiple parasitic battery events where the battery has been completely drained overnight. I have replaced the battery six times since May of 2022. I took my vehicle to my auto repair shop and they checked every fuse in the vehicle and could not find the problem. The shop called the Honda Dealer service center to get advice on what the problem might be and the dealer was unab... Read more

Incident date: Apr 8, 2023

The sunroof on my 2019 Audi A8 spontaneously exploded around 445 pm on Friday, April 7, 2023. The car was traveling around 55 MPH and the sunroof just exploded out. The sunscreen was closed at the time. It was not hit by a rock or a tree limb or any other item. It just exploded. Sounded like a gunshot when the car was brought to a stop, there was a large hole in the sunroof and glass scattered ... Read more

Incident date: Apr 8, 2023

Sometimes when I start my car, my power steering doesn’t engage and I have to turn my car off and turn it back on for power steering to engage. My car is currently pulling heavily to the driver side and when I am idling, my steering wheel is shaking and rocking. Sometimes when I am driving down the road my car will jerk to one side or the other as my wheel will jerk it that way. And there’s be... Read more

Incident date: Mar 27, 2023

I pulled away from my residence in the city and way generally under 25mph. When I finally reach a location that allowed for higher limits, the bike shut down the display and power to the wheels after it got up to 30mph. After the first occurrence, it would happen periodically without any kind of warning. I had to unlock the bike and restart it for each time it happened.

Incident date: Apr 7, 2023

After jacking up the car to do a tire swap from winter tires and wheels to the OEM tires and wheels on the front passenger side using the factory supplied scissors jack the vehicle rocked slightly, causing the jack to fall over and the vehicle to drop. I had already completed the tire and wheel swap on the driver side of the vehicle without incident. At this point the lug nuts were loose but had n... Read more

Incident date: Apr 7, 2023

I own a 2014 Kia Sorento that the peeling is rapidly peeling off ( or what the body shops call Delamination ) . My paint began peeling in a tiny spot I thought was a chip from a rock but rapidly began peeling all over. The vehicle is hand wash and the peeling continues, any water pressure continues to peel the paint including natural weather rain conditions. Mileage of vehicle is 113,000. This is ... Read more

Incident date: Apr 7, 2023

There is a known issue with the passenger seat occupancy sensor that trips the airbag/seatblet lights and, I assume, doesn't turn off the airbag in the applicable situations.

Incident date: Apr 6, 2023

Incident date: Apr 1, 2023

Today 4/7/23 My 2017 Toyota Sienna accelerated on its own. I was driving my 4 children to school and we were at a stop light. When I took my foot of the brake to start making a turn the car gunned it around the corner. It scared everyone in the car half to death. Thankfully no one was hurt but it looks like others on here haven't been so lucky with this issue. I hope toyota does the right thing a ... Read more

Incident date: Nov 1, 2022

The contact owns a 2022 Jeep Compass. The contact stated while his wife was driving 70 MPH, the instrumental panel and the infotainment screen went into nighttime mode and were no longer visible. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V058... Read more

Incident date: Apr 6, 2023

I bought my car in December of 2020 with 64,000 miles and it start stalling in August of 2021. They did work on it and said it was good then it completely stopped in November 2021 and they said my engine was bad and they weren’t fixing it. I didn’t even put 10k miles on there. There was 72,028 miles when I took it in.

Incident date: Oct 13, 2020

The contact owns a 2012 Ford Focus. The contact stated that the vehicle failed to respond upon shifting into reverse(R). The contact stated that the failure occurred on several occasions. Additionally, the contact stated that while accelerating, the clutch vibrated. The check engine warning light was illuminated. The vehicle was towed to an unknown dealer, where it was diagnosed that the TCM neede... Read more

Incident date: Apr 5, 2023

I have had to replace my windshield 3 times in a matter of a few months. In the case of my last two windshields, I was able to drive for only 2 days before it cracked. In all cases they started as small rock chips, always within a few inches of the exterior edge. I have had rock chips in the past with other vehicles but typically they would rarely crack. For some reason this vehicle can't take ev... Read more

Incident date: Apr 5, 2023

GPS not working. It shows that I am in the Pacific Ocean when I am in the mid west

Incident date: Apr 1, 2023

Got into my car, pulled out of a parking spot and approached a stop sign. The brakes suddenly became extremely mushy and the brake peddle went all the way to the floor. I didn't notice an issue when I pulled out of the parking spot. I was unable to continue driving as the brakes were not usable. I had the car towed to the dealer and they indicated the brake booster and vacuum pump failed due t... Read more

Incident date: Apr 5, 2023

My Tesla Model 3 without any warning stopped working suddenly. I could not put the car in drive and there were error messages about climate control and electrical system. I had to get the car towed to the service center as it was blocking my other car in the driveway. The service center in Sunnyvale, CA diagnosed the problem to be a faulty PTC heater and has charged me over $1100 to replace it. I ... Read more

Incident date: Feb 13, 2023

While driving, alarm on car just started horn blowing and all hazzard lights began to flash. This happened on a second occasion that after parking car, the alarms and lights went off when door was opened to get out. The third occurrence lights and horn began blowing while parked. Was unable to get it to stop Drove it home with all horns and lights flashing. On the first occurrence the sudden blo... Read more

Incident date: Nov 4, 2021

Nearly every time I use the "Traffic-Aware Cruise Control" on my Tesla, I experience a phantom braking event. Nearly all the time it is when the road is clear, in the daytime. I use this feature infrequently because I cannot rely on it at all and I'm concerned it will cause someone to hit my from behind.

Incident date: Apr 4, 2023

System - 5 months after I purchased my vehicle, my 12 inch screen went black. Safety - Because the screen is black, I cannot use the back-up camera. I cannot see behind the truck. This is a major safety issue for me. Dealer - I have taken my vehicle to Fitzgerald Auto Mall in Lexington Park, Maryland and Waldorf Ram in Waldorf, Maryland a total of 6 times. The service center at Waldorf Ram t... Read more

Incident date: Apr 4, 2023

The contact owns a 1986 Toyota 4Runner. The contact stated that the driver’s and passenger’s side seat belts failed to unlock as needed. The contact and his passenger was unable to unlatch or release the seat belt. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was ... Read more

Incident date: Apr 4, 2023

The vehicle was sold to me with a known recall issues. I have taken it to the kia dealership close to me during the recall time period. They never told me about this issue coming up on their system. There was a certain time period that the recall was supposed to fixed, now kia is telling me that it's my financial responsibility to fix.

Incident date: Apr 4, 2023

SCR Active Tank no longer reads Urea, BMW ISTA diagnostic code 805256 8051B5--Return pump: taught in volume is outside the permitted range

Incident date: Apr 4, 2023

Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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