Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2016) - LANE DEPARTURE: ASSIST
Apr 24, 2023
Incident date: Apr 14, 2023
Hello, i want to report an issue with my honda accord 2.0t 2021. When i drive in rainy or snowy day all lights come up on dashboard and probably 70% of the futures gets disabled. Things that gets disabled: Back up camera, line assistant, trunk doesn’t open, A/C doesn’t work, windshield wipers spray doesn’t work, high beam doesn’t work, horn gets stuck and beeps and the only way to shut off... Read more
Incident date: Apr 24, 2023
Unknown other than I requested Vernon Chevrolet in CT repair my recall on January 2, 2023 but have yet to hear back
Incident date: Apr 24, 2023
Unknown other than I requested Vernon Chevrolet in CT repair my recall on January 2, 2023 but have yet to hear back
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - AIR BAGS
Apr 24, 2023
Incident date: Apr 24, 2023
SRS Safety Issue: 2019 Subaru OUTBACK Limited purchased New on Jun 2019 from Austin Subaru in Texas. NO Accident or minor collision AT ALL. SRS warning light illuminate since Jan 2023, three and half years after purchase. No other warning light illuminate before. Front Passenger Seat SRS malfunction and falsely detect present or absent of passenger. The on/off status even alters during the ve... Read more
Incident date: Dec 29, 2022
After a small pebble hit my windshield, an extremely large crack appeared and grew within moments of the impact. It has spiderwebbed all over the windshield and obstructed the vehicle's EYESIGHT cameras. A second impact within a few days has done the same right in front of the driver's seat. The spiderwebbing of the cracks was near immediate and grew faster than 3 inches per minute.
Incident date: Mar 1, 2023
Cadillac cue system malfunction. Cadillac Cue is inoperable and randomly scrolls through screens/selecting features erratically while driving vehicle. It does not switch into the camera view mode so all vehicle safety cameras are inaccessible. When the screen is not randomly scrolling/selecting features and options, the Cadillac Cue screen is stuck on warning screen. All vehicle features within th... Read more
Incident date: Mar 1, 2023
This problem has been reported to the local dealership whom fixed the recall and they are refusing to correct the other problem that is related to the recall. The emergency brake will not release in lower freezing temperatures and or it will release and while driving seize up and stop the rear driver side tire. This causes an instant swaying of the vehicle and could potentially cause vehicle to ro... Read more
Incident date: Mar 1, 2023
Since New we noticed transmission malfunctioning, transmission would jerk on the upshifts and downshifting also, then it would take longer than normal to go into gears Im the original owner, I parked it for 11 years waiting for a recall letter, I heard the beatle had gotten a recall on this failure,, the Jetta had the same motor and transmission the triptronic, I should get one also it only has 8... Read more
Incident date: Apr 22, 2023
The Car Has the error code P0934 which the car goes into limp Mode when i was on the highway way making me almost crash.
Incident date: Apr 21, 2023
Two different times, while stopped at a traffic light, suddenly and without cause the seat belt tensioners in the front seats activated until we released the buckles. They violently retracted into our bodies, causing chest pain and for me, a female, left breast pain. The first time was 09/15/2022. The second time was 04/22/2023. The current software is version 2.7. For the first time, the ver... Read more
Incident date: Apr 22, 2023
Back windows fell off track and windows fell down, cannot roll them up. AC and Heater broke and won't work at all. Fuel system is too lean. Transmission is going out Timing Chain and tensioners making loud knocking noise. Burning oil.
Incident date: Apr 21, 2023
The contact owns a 2019 Ford F-350. The contact stated that on various occasions, the rearview camera displayed a blurry image. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced; however... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Apr 21, 2023
Incident date: Jun 30, 2022
The contact owns a 2006 Ford Expedition. The contact stated that while driving at a low rate of speed, the vehicle would independently accelerate upon depression of the accelerator pedal without warning. During a recent failure, the contact crashed into a fence as part of the fence had become wedged underneath the vehicle. After placing the vehicle into park and exiting the vehicle, the wheels co... Read more
Crash
1 injured
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN
Apr 21, 2023
Incident date: Jun 30, 2022
The contact owns a 2006 Ford Expedition. The contact stated that while driving at a low rate of speed, the vehicle would independently accelerate upon depression of the accelerator pedal without warning. During a recent failure, the contact crashed into a fence as part of the fence had become wedged underneath the vehicle. After placing the vehicle into park and exiting the vehicle, the wheels co... Read more
Crash
1 injured
Incident date: Apr 20, 2023
Three times now my 2015 Veloster has been in the shop for the same issues. Loss of power while driving. They did software update first time. That was a year ago. It has been actiing sluggish since. Then two weeks ago my husband was driving it made a loud noise and the power went to limp mode and engine light came on. Took 4 hours for a tow truck to pick up him and my car. I took it to the sh... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Apr 20, 2023
Incident date: Feb 4, 2023
Component? Multiple: lifters from bank 2 which caused multiple other components to be replaced consistent with GM protocols such as bent rods. Safety: The vehicle jerked causing it difficulty to safely operate the vehicle which ultimately left stranded. This was also unsafe for other motorist as it was difficult to operate while trying to safely get to the side of the road. The dealer repaired th... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - STEERING
Apr 20, 2023
Incident date: Feb 4, 2023
When turning right my steering locked up randomly. It felt like resistance when turning but then would suddenly break free and turn. It didn’t do it again so far. If there was a car there I would have hit them.
CHRYSLER
TOWN AND COUNTRY
(2011) - VISIBILITY/WIPER
Apr 20, 2023
Incident date: Feb 4, 2023
The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 23V180000 (Visibility/Wiper) and 22V633000 (Trailer Hitches); however, the part to complete the recall repair of NHTSA Campaign Number: 22V633000 (Trailer Hitches) was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Apr 20, 2023
Incident date: Mar 2, 2023
When I arrived in the parking lot and selected the R (reverse), the vehicle stayed in the D (Drive) although that it was moving backwards and was able to park it. The shift selector was stuck in DRIVE (Drive) leaving the vehicle on but not operational. After several attempts to allow the vehicle to cool and the battery to reset, (30 minutes_ later), the car started and took the vehicle to be serv... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Apr 20, 2023
Incident date: Mar 2, 2023
When I arrived in the parking lot and selected the R (reverse), the vehicle stayed in the D (Drive) although that it was moving backwards and was able to park it. The shift selector was stuck in DRIVE (Drive) leaving the vehicle on but not operational. After several attempts to allow the vehicle to cool and the battery to reset, (30 minutes_ later), the car started and took the vehicle to be serv... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - TIRES:TREAD/BELT
Apr 20, 2023
Incident date: Apr 18, 2023
There was a sudden thread separation while trailer was being towed on a highway in Florida at about 65 MPH. The thread that came off the tire damaged the underbody of the travel trailer as seen in the pictures. These ST 225/75R15 trailer tires were installed by the manufacturer and were fabricated in WK12 2021. I am positive the tire was at 80 PSI as it was checked before the trip from Florida to ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Apr 20, 2023
Incident date: Apr 20, 2023
Oil Consumption- Burning through 2 qts of oil every 2000 miles. No warning lights coming on. Last oil change my car had no oil in it.
CHRYSLER
TOWN AND COUNTRY
(2016) - STEERING:STEERING WHEEL /HANDLE BAR:YAW/ANGLE SENSOR
Apr 20, 2023
Incident date: Apr 20, 2023
The contact owns a 2014 Toyota Avalon. The contact stated while driving 50 MPH for 20 miles, the Forward Collision Avoidance warning light became illuminated. The vehicle was parked and then towed to the residence. The vehicle was taken to a dealer where it was diagnosed and determined that the steering angle sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not noti... Read more
Incident date: Apr 10, 2023
Cracked interior plastic dash, multiple places, potential safety hazard if airbag deploys and shatters it even more, also will be exposed wires once the cracks breaks all the way
Incident date: Apr 10, 2023
Abs control Module & hcu failure Below will not let me updat date problem started approximately a year ago.
Incident date: Apr 10, 2023
Vehicle stopped accelerating while on highway leading to dangerous slow down with 2 little kids in the car. Car would no longer accelerate despite engine running. Check engine light turned on. Toyota dealer ran diagnostics and found vvti actuator had internally failed. This was a very expensive replacement. I worry that a previous recall for ECM module update came too late before damage had alread... Read more
Incident date: Apr 3, 2023
I got a "power reduced dir_a126" error code that limited my speed to 55 mph. This is dangerous on the highway as 55 mph is significantly under 70 mph and cars were almost rear ending me.
Incident date: Dec 1, 2022
THE VDC WARNING CAME ON AGAIN GOING NORTH WITH NO REASON WHY DEALER CANNOT FIGURE OUT. THIS IS VERY DANGEROUS WARNINGS THAT NO WRECK HAPPENED YOU NEED TO HAVE THESE AUTOS RECALLED. THIS IS DANGEROUS. WHY DON'T YOU RECALL THESE AUTOS AND HAVE NISSAN CORRECT THE PROBLEM.
Incident date: Apr 11, 2023
Car Mileage approx 81,000 miles at time of incident. All records maintained for 7 years. Driving 70mph on highway. Pull of highway and lose power to engine. Engine has a complete failure. Luckily I was able to pull over to the shoulder, no smoke, oil spill. No check engine light ever came on. Hyundai replaced the engine, costs were approx $19k covered by the warranty. Car was under repair for 5 we... Read more
Incident date: Apr 11, 2023
HAD A WRECK ON I-40W BOUND HIT GUARD RAIL ON PASSAGER SIDE AND THE LEFT INTO THEMIDDLE MEDIAN MY AIRBAGS OR THE DRIVERS SIDE NOR DID THE DASH BOTH PASSENGER & DRIVERS DID NOT DEPLOY... THE ONLY AIRBAG THAT DEPOYED WAS THE PASSENGER SIDE OVER THE RIGHT SIDE FRONT & BACK DOOR WINDOW FRAME... I HAVE PICTURES A PROOF THAT THE AIRBAGS DIDN'T DEPOLY
Crash
1 injured
Incident date: Mar 8, 2022
My family and I were leaving home to on vacation last year, when the vehicle suddenly cut off in traffic and refused to start. After getting the vehicle to my home which was 50 miles away. I just told the driver to park it on the street until I got back home, which was seven days later. After arriving back home, vehicle was towed to shop, at which time, NO One could find anything wrong with my 20... Read more
Incident date: Mar 8, 2022
For at least 6 months now My ignition key goes in and starts normally. When parked the key goes back one notch and freezes. Cannot pull it out or put back to off position. This is sporadic. Have been to 2 Chevrolet dealers who simply stated they cannot duplicate the issue so they don't want to throw parts at it. On you tube there are many videos of how people are handling this.. If I had a emergen... Read more
Incident date: Mar 8, 2022
I purchased my vehicle in November 2022 from Honda Dealership. It was making a noise and “drove funny” I asked them about it and I was reassured the vehicle was in 100% working condition and they were not allowed to sell “bad cars”. So, I let it go. Since I purchased the car I have maintained regular oil changes and service on it— I just bought the car! I have been getting oil changes ... Read more
Incident date: Apr 6, 2023
The contact owns a 2012 Ford Focus. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 13V523000 (Power Train) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering with the check engine warning light illuminated. The dealer and Gordie Boucher Ford of Thiensville (121 N Main St, Thiensville, WI... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Apr 18, 2023
Incident date: Apr 2, 2023
Oil consumption. My car was running fine on 04/11/2023 and then at the end of the day, it started sputtering. I was approaching my oil change date so I took the car in to get an oil change. The sputtering did not stop and the car kept stopping and the service engine light came on, so I had it towed to the nearest Kia dealership. They stated there was no oil in the car even though I had the oil cha... Read more
Incident date: Apr 17, 2023
Numbers 1 & 2 engine misfires. Van could have stopped running at anytime and cause an accident. Engine light went on. Van is shaking when it runs.
Incident date: Apr 17, 2023
The first half of the panoramic moon roof exploded as I was driving down the road. There are several article about this same issue happening to other GM vehicles however, it was never determined to be a recall. The vehicle has not been inspected. It is sitting in my garage waiting for a part to come in so a glass company can install a new one. There was no warning, the roof was not hit by anyt... Read more
Incident date: Mar 20, 2023
The air bag safety restraint system is faulty on this vehicle. This is a system that should work for a life time for the vehicle but it's already defective. This vehicle once the battery is low or needs jump start, the entire steering controls become loose which may cause serious accidents for unseasonably experienced drivers.
Incident date: Apr 11, 2023
I was driving the vehicle normally down the highway. When I exited the highway, I came to a stop light and made a complete stop at which point the engine stalled. I restarted the vehicle, the check engine light appeared, but I couldn’t get it to register any RPMs and I was left stranded in a busy intersection until help arrived.
Incident date: Apr 11, 2023
On Monday March 27th 2023 at about 7:00 pm I was leaving the parking garage where I work in Rosslyn, VA: I started the car as usual and notice that I couldn't put the car in Reverse using the clutch (it's an automatic Ford Focus 2013): Luckily, the parking garage was empty on the level where I was parked, and I pushed the car back and forth to be able to keep the car in "Drive" mode so that I co... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - VISIBILITY:WINDSHIELD
Apr 17, 2023
Incident date: Apr 14, 2023
The contact owns a 2023 Honda HR-V. The contact stated while in stop and go traffic there was an abnormal explosion heard. The contact pulled over on the side of the road and noticed that the rear windshield had shattered without impact. The vehicle was taken to the dealer, but no assistance was provided. The manufacturer was contacted. The failure mileage was 4,600. The VIN was not available.
Incident date: Apr 15, 2023
The engine was built with a known defect. The bolts securing the head to block were all fine thread bolts. Fine thread bolts will strip out under torque and compression. The antifreeze will flood the compartment.
Incident date: Feb 8, 2023
On April 12 I exited my drive onto the 55 mph highway in front of my house when suddenly the car began to shudder. I jammed the gas to get up to speed to prevent oncoming cars from hitting me which made the problem much worse. It was violently shuddering and wouldn’t accelerate. I took my foot off the gas which stopped the shaking. I gassed it slowly and I could accelerate to speed much slower t... Read more
Incident date: Feb 8, 2023
On April 12 I exited my drive onto the 55 mph highway in front of my house when suddenly the car began to shudder. I jammed the gas to get up to speed to prevent oncoming cars from hitting me which made the problem much worse. It was violently shuddering and wouldn’t accelerate. I took my foot off the gas which stopped the shaking. I gassed it slowly and I could accelerate to speed much slower t... Read more
Incident date: Feb 8, 2023
On April 12 I exited my drive onto the 55 mph highway in front of my house when suddenly the car began to shudder. I jammed the gas to get up to speed to prevent oncoming cars from hitting me which made the problem much worse. It was violently shuddering and wouldn’t accelerate. I took my foot off the gas which stopped the shaking. I gassed it slowly and I could accelerate to speed much slower t... Read more
Incident date: Apr 17, 2023
ABS Module and Service electronic braking system lights come on approx every 3 -5 seconds or stays on continuously. Which results in poor and dangerous breaking performance. Have been told it’s the ABS module and hydraulic servo. Dealer unable to obtain parts from Chrysler.
Incident date: Apr 14, 2023
Truck was repaired June 2019. They welded the jam nut which made it impossible to get an alaignment.Been having a open claim with Chrysler Jeep and Dodge going on 2 years per claim #78469040 Front Suspension Track Bar Frame Bracket ( vehicle recently started to do the death wobble again)
Incident date: Apr 14, 2023
Truck was repaired June 2019. They welded the jam nut which made it impossible to get an alaignment.Been having a open claim with Chrysler Jeep and Dodge going on 2 years per claim #78469040 Front Suspension Track Bar Frame Bracket ( vehicle recently started to do the death wobble again)
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Apr 16, 2023
Incident date: Apr 15, 2023
I have 2021 Chevy Colorado pickup truck. Put the truck in park and unable to turn off and remove the key. This is the third time this has happened this week . The first two times I moved the shifter from park to drive and back and it released. The last time I had to sit in my drive way for twenty minutes with the truck running before I could turn the key to shut off the truck. This is a very dange... Read more
Incident date: Apr 15, 2023
Display screens will periodically reboot while driving. Left screen containing vehicle speed and information will come back with limited functionality after a minute or two. All safety features and cruise control as well as right media screen will not be operational till you pull over and reset them. Cruise control will turn off while driving also resulting in a possible rear collision in busy tra... Read more