Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 26, 2019
2017 Hyundai hybrid Sonata Check hybrid system turn off engine, It’s been at a dealership for three months last time. after year later same issue again.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE
May 2, 2023
Incident date: Apr 26, 2023
The contact owned a 2021 Chevrolet Silverado 4500HD. The contact stated while the vehicle was parked, the contact noticed that the front end of the vehicle under the hood was in flames. The fire department was able to extinguish the fire. No police report was filed. No one was injured. The vehicle was towed to the salvage lot. The vehicle was not diagnosed. The manufacturer was not contacted. The ... Read more
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - SEATS
May 2, 2023
Incident date: Apr 26, 2023
The second row passenger side seat actuator will randomly engage or disengage the seat. This was discovered while a booster seat with a child was using the seat and the seat unlatched itself while driving causing the seat back to flip forward with the child in it hitting the back of the front passenger seat. The seat actuator continued to randomly engage or disengage the seat with or without pas... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE
May 2, 2023
Incident date: Apr 26, 2023
oil Pressure sending unit I tried to get it fixed at a local shop but they refused because it was too tough a job for their skill level, I was confused about s until I saw a video showing the sensor being under the manifold and between cylinders and someone had broken their timing cover while replacing. Driving with the faulty sensor could lead to not knowing if an oil pump has failed causing eng... Read more
Incident date: Mar 17, 2023
The contact owns a 2023 Toyota Corolla Cross. The contact stated while driving downhill at a slow speed in rainy weather with the windshield wipers intermittently activated, the vehicle stalled. The contact stated that the “Engine Stopped Press Brake Firmly to Restart” message was displayed. The contact stated that she depressed the brake pedal firmly and pressed the START/STOP button however,... Read more
Incident date: Apr 1, 2023
While driving the "coolant temperature high" warning message occasionally pops up and it shows that the temperature is as high as it can go on the temperature meter. It will then shut my engine down and not allow me to resume driving until I completely turn my car off and back on again. After turning it back on, my coolant temperature always reads completely normal between 190-200 degrees Fahrenhe... Read more
Incident date: Apr 1, 2023
While driving the "coolant temperature high" warning message occasionally pops up and it shows that the temperature is as high as it can go on the temperature meter. It will then shut my engine down and not allow me to resume driving until I completely turn my car off and back on again. After turning it back on, my coolant temperature always reads completely normal between 190-200 degrees Fahrenhe... Read more
Incident date: Apr 19, 2023
PowerTrain Malfunction Failed, notification on my vehicle appeared on 4/28/23, although I had been notifying dealer for 3 months prior the safety issue I was experiencing, and nearly got killed on a major interstate, on 4/26/23 my truck stalled as foot pedal would not work. Major safety of semi-trucks and other vehicles on main I30 Interstate were trying to avoid hitting me due to my vehicle abrup... Read more
Incident date: Feb 17, 2023
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while the vehicle was turned off, the ABS module failed to turn off and drained the battery. The vehicle failed to start, and the contact was left stranded. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the ABS module needed to be replaced. The vehi... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - SEAT BELTS
May 1, 2023
Incident date: May 2, 2022
The contact owns a 2017 Chevrolet Bolt EV. The contact received notifications of NHTSA Campaign Numbers: 21V560000 (Electrical System) and 22V930000 (Structure, Seat Belts) and would like to be removed from the recall distribution list as he no longer owns the vehicle. The local dealer and manufacturer were contacted.
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE
May 1, 2023
Incident date: May 2, 2022
The contact owns a 2017 Chevrolet Bolt EV. The contact received notifications of NHTSA Campaign Numbers: 21V560000 (Electrical System) and 22V930000 (Structure, Seat Belts) and would like to be removed from the recall distribution list as he no longer owns the vehicle. The local dealer and manufacturer were contacted.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
May 1, 2023
Incident date: Sep 29, 2022
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was dif... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
May 1, 2023
Incident date: Sep 29, 2022
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was dif... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FORWARD COLLISION AVOIDANCE: WARNINGS
May 1, 2023
Incident date: Sep 29, 2022
False warning while passing a parked vehicle that I have video of
Incident date: Apr 24, 2023
While driving down the road, the car began to shake, and I noticed my passenger tire looked weird and thought maybe I had a flat tire. I pulled over to change the tire out. Upon further inspection, I saw that the trailing arm had rusted and broken off of the chassis. Luckily, I was driving slowly and on a rural road, but at higher speeds I believe it would have caused me to lose control of the veh... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE
May 1, 2023
Incident date: Apr 10, 2023
The contact owns a 2015 Lexus IS250. The contact stated that while operating the vehicle, the radio was inoperable. Upon inspection, the contact discovered that electrical connections located in the trunk space were submerged in water. The cause of the water intrusion was not yet determined. The local dealer and manufacturer were notified of the failure and advised the contact to schedule a servic... Read more
Incident date: Apr 27, 2023
I was driving the Kia Optima 2014 down the highway. Without any warning or indication that something was wrong my tires locked up, causing the car to chirp twice and then the engine just died. I had to pay 250$ for a tow company to pick up the car and bring it home. The whole situation was very dangerous. Now I am having trouble with the Kia owner website. It will not even let me report the issue ... Read more
Incident date: Apr 27, 2023
I was driving the Kia Optima 2014 down the highway. Without any warning or indication that something was wrong my tires locked up, causing the car to chirp twice and then the engine just died. I had to pay 250$ for a tow company to pick up the car and bring it home. The whole situation was very dangerous. Now I am having trouble with the Kia owner website. It will not even let me report the issue ... Read more
Incident date: Apr 27, 2023
High beams no longer work but low beams still do
Incident date: Apr 29, 2023
We bought our 2017 Kia Sorento new from the Kirby dealership in, CA. The first 100k miles we took it faithfully to the dealer for all suggested service. For years it has had oil leak, oil where it should not be in the engine, and serious oil consumption issues. They did not solve the issues despite bringing it in many times. 9/2022 the engine completely shut down on the freeway in a very dangerous... Read more
Incident date: Sep 8, 2022
The contact owns a 2019 Honda Passport. The contact stated that while at a stop light, the fuel saving feature activated; however, the vehicle would not restart after releasing the brake pedal. The contact manually restarted the vehicle and continued driving. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure... Read more
Incident date: Sep 8, 2022
The contact owns a 2019 Honda Passport. The contact stated that while at a stop light, the fuel saving feature activated; however, the vehicle would not restart after releasing the brake pedal. The contact manually restarted the vehicle and continued driving. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure... Read more
Incident date: Sep 8, 2022
TOYOTA PRIUS. CONSUMER WRITES IN REGARD TO BRAKE ISSUE. THE CONSUMER STATED THE CAR HAS NOT BEEN DRIVEN SINCE FEBRUARY DUE TO A FAILED BRAKE PART. THE REPAIRS ARE ESTIMATED TO BE $4000.
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE
Apr 28, 2023
Incident date: Jan 12, 2023
The contact owns a 2012 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield trim panel separated and flew off the vehicle. The contact veered to the side of the road. The contact was able to continue driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 72,000.... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE:BODY
Apr 28, 2023
Incident date: Jan 12, 2023
Back in December and January when the weather was below 30 degrees the rear doors would not open on my truck. By the time I got to the dealer the doors warmed up enought to allow them to open, well In March we had another cold snap and my daughters left rear door did not latch all the way and opened when driving about 20 miles per hour. I have the truck at the shop today and they say they cannot ... Read more
Incident date: Apr 27, 2023
Sun roof unexpectedly shattered
Incident date: Apr 27, 2023
Electrical System Failure and Engine Failure. Car just stopped in the middle of the road at the traffic light and would not move forward. This has happened for the second time since the purchase of the car in December 2022. The car is now at the dealer being checked.
Incident date: Apr 27, 2023
Electrical System Failure and Engine Failure. Car just stopped in the middle of the road at the traffic light and would not move forward. This has happened for the second time since the purchase of the car in December 2022. The car is now at the dealer being checked.
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
Apr 27, 2023
Incident date: Apr 10, 2023
The contact owns a 2013 Ram 1500. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer for an oil change and the mechanic was made aware of the failure. The contact stated that the vehicle was driven with the check engine warning light illuminated. The contact stated while driving 55 MPH, he began to hear an abnormal sound. The ve... Read more
Incident date: Aug 1, 2019
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or unde... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - EXTERIOR LIGHTING
Apr 27, 2023
Incident date: Apr 21, 2023
Receiving intermittent warnings to check Automatic Emergency Braking System, Lane Departure Warning System, and Automatic High Beam Light System. All three warnings occur together and happen intermittently while driving. Problem may or not begin when first start driving. The problem will also seem to rectify itself after a period of time then begin to cycle again several minutes or hours later... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Apr 27, 2023
Incident date: Apr 9, 2023
Car started displaying all Mill lights in the message center, including “lane assist disabled,” “stability control arm needs servicing,” “traction control unavailable,” and others. After about 3-5 seconds of rapid fire messages being displayed, the car made a “shutting down noise” and then died on the side of the road. Had it towed to a dealership.
Incident date: Jan 28, 2023
In the past 6 months I have had issues with my oil becoming completely empty in between oil changes. I get my oil changed regularly by the same company in our small town. One day I pulled up because my oil light had come on and I had almost 2000 miles until the next oil change. On the next oil change it did it and they came back and said that it was completely dry again. I had been stopping by the... Read more
Incident date: Apr 26, 2013
The contact owns a 2022 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Apr 25, 2023
Incident date: Apr 22, 2023
I purchased a 2019 Hyundai Kona electric from dealership. They said they had to change the electric battery before selling it to us and now the emergency light went on the dash we brought it back to the dealership and they said the battery the installed is not safe and will take 6 months to get a new one and are not giving us a car to drive.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Apr 25, 2023
Incident date: Apr 22, 2023
abs not working for a year now. dodge has no parts to fix issue not safe to drive and should be a safety re-call on hydraulic control unit.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
Apr 25, 2023
Incident date: Apr 22, 2023
abs not working for a year now. dodge has no parts to fix issue not safe to drive and should be a safety re-call on hydraulic control unit.
Incident date: Apr 20, 2023
The "service shifter" message came on while driving. This issue was repaired at the dealership before when I still had the warranty. They said it was faulty and repaired it. Now the light is on again when I have just 68000 miles. Sounds like it is faulty again. Should there be a recall?
Incident date: Apr 20, 2023
Coolant leak due to engine defect from manufacture.
Incident date: Apr 1, 2018
There has not been an accident. Hopefully it won't come to that! This needs to be addressed
Incident date: Apr 24, 2023
The contact owns a 1999 Chevrolet Silverado 1500. The contact stated that there was a gap between the cab and the bed of the vehicle, and that the subframe of the vehicle was corroded. The check engine warning light was illuminated. The vehicle was taken to an independent dealer and the contact was informed that the catalytic converter needed to be replaced. The contact did not believe that the di... Read more
Incident date: Apr 24, 2023
The contact owns a 2023 Toyota Corolla Cross. The contact stated that while at a traffic light, the vehicle shutoff and failed to restart after several attempts. The message "Malfunction - Take to Dealer" was displayed. The contact stated that she shifted into park(P) and pressed the START button, and the vehicle responded as needed. However, the failure reoccurred several times while at a complet... Read more
Incident date: Apr 24, 2023
The contact owns a 2023 Toyota Corolla Cross. The contact stated that while at a traffic light, the vehicle shutoff and failed to restart after several attempts. The message "Malfunction - Take to Dealer" was displayed. The contact stated that she shifted into park(P) and pressed the START button, and the vehicle responded as needed. However, the failure reoccurred several times while at a complet... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - STEERING
Apr 25, 2023
Incident date: Apr 24, 2023
While driving down the road, the dash flashed Hill Assist warning, Advance Trac warning and the steering wheel jerks hard to the right with a lot of pressure causing the vehicle to swerve right, then it does it to the left. Then after a few times of doing this, it stops and all the lights and messages go away. I did not take yet take it to the dealership as I currently do not feel comfortable driv... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - EXTERIOR LIGHTING
Apr 25, 2023
Incident date: Apr 24, 2023
Following completion of reporting Walnut Municipal Code (WMC) 3.40.010 violations at the end of my night, I walked out and found that my car was again vandalized in retaliation for filing a complaint related to the violation of Walnut Municipal Code 3.40.010. Such vandalism is intended to further disengage the workforce by causing expenses that are extreme, and such vandalism can occur as repeate... Read more
Incident date: Apr 24, 2023
2015chevy Tahoe LT fuel pump rattle cause fuel line to rattle. Service Bulletin Bulletin No.: 17-NA-304 Date: February, 2020 Subject: Brand: Cadillac Chevrolet TECHNICAL Ticking, Rattle and/or Buzzing Noise Heard from inside Passenger Compartment, Possible Fuel Leak Model: Escalade Escalade ESV Model Year: from VIN: Engine: L86 L86 L83 L83 L83, L86 L83, L86 Transmission: to from to ... Read more
Incident date: Apr 24, 2023
The rear sub frame broke/ rusted, needing to be replaced unable to drive car safely
Incident date: Apr 24, 2023
Poor image quality of backup camera. Very grainy and sometimes dark image makes it difficult to see what’s behind you when backing up. A small child or pet could easily be missed when backing up due to this poor image quality. This is an accident waiting to happen. Prior model years and noticeably better image quality
CHRYSLER
TOWN AND COUNTRY
(2015) - STEERING
Apr 24, 2023
Incident date: Apr 24, 2023
2023 HONDA CIVIC TOURING - DRIVER SIDE STEERING RACK MAKING A CLUNK AND RATTLING NOISE WHEN DRIVING LESS THAN 10 MILES AN HOUR, STEERING WHEEL MAKES CLICKING NOISE. SOUND REMINDS ME OF A VERY OLD RUSTY CAR THAT EVERY SCREW NEEDS TO BE REPLACE. WHEN DRIVING AT A STEADY 50-65 ON HIGHWAY STEERING WHEEL STICKS CAUSING DRIVER TO MAKE FORCEFUL DANGEROUS SEVERE PULLS TO GET OUT OF STUCK POSITION. TODAY ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
Apr 24, 2023
Incident date: Apr 24, 2023
One month after purchasing(11-29-15) used car from Kia dealer, the paint started peeling on front panel above the windshield. It was repaired(12-28-15) by the dealer. It was brought to their attention when other areas started peeling shortly after but they didn’t care and didn’t say anything was wrong. Now there are four areas that are peeling on my car. It has been parked in garage since purc... Read more