Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Feb 11, 2023
We were hauling a trailer and driving approximately 65-70mph with cruise control enabled. The vehicle randomly disengaged cruise and the ABS telltale illuminated, lost brake functionality completely. Safety of my family and other vehicles around us was compromised! Downshifted to try and navigate the vehicle to the side of the road and the ESC warning text came on the screen. Was able to luckily ... Read more
CHRYSLER
200
(2014) - POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
May 13, 2023
Incident date: May 13, 2023
Vehicle has trouble turning off once in park. Vehicle doesn't acknowledge the shift change in order to allow the vehicle to shut off the engine.
Incident date: May 13, 2023
Amongst SEVERAL problems with this vehicle, it often slips out of gear while driving. Which has caused me to have to stop in the middle of the lane. It has had multiple mega fuses go out. It will often say “power steering fault” and then the message will go away. I am genuinely scared to drive this vehicle because I never know when the power system is going to go out. I have always stayed up ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STEERING
May 13, 2023
Incident date: May 12, 2023
Amongst SEVERAL problems with this vehicle, it often slips out of gear while driving. Which has caused me to have to stop in the middle of the lane. It has had multiple mega fuses go out. It will often say “power steering fault” and then the message will go away. I am genuinely scared to drive this vehicle because I never know when the power system is going to go out. I have always stayed up ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
May 13, 2023
Incident date: May 12, 2023
Amongst SEVERAL problems with this vehicle, it often slips out of gear while driving. Which has caused me to have to stop in the middle of the lane. It has had multiple mega fuses go out. It will often say “power steering fault” and then the message will go away. I am genuinely scared to drive this vehicle because I never know when the power system is going to go out. I have always stayed up ... Read more
Incident date: May 11, 2023
The contact owns a 2010 Jayco Recon. The contact stated that after turning on the air conditioner, there was a smoke odor detected. The contact initially thought the smoke odor was from the air conditioner not being used for a long period. Smoke then filled the bathroom. The contact inspected the transfer switch on the bedroom wall and noticed that the transfer switch was charred. The RV was not d... Read more
Fire
Incident date: May 3, 2023
I purchased GV80 in Genesis of Cumming, GA in May 6, 10:00AM, on the same day, while driving on the highway returning home, low tire pressure warning was poped up in the center cluster, then right after rear-driver side tire unexpectedly ripped off from the rim, causing me to lose control of the car and almost causing a serious accident. No symptoms recognized before incident while I drive on the ... Read more
Incident date: May 3, 2023
I purchased GV80 in Genesis of Cumming, GA in May 6, 10:00AM, on the same day, while driving on the highway returning home, low tire pressure warning was poped up in the center cluster, then right after rear-driver side tire unexpectedly ripped off from the rim, causing me to lose control of the car and almost causing a serious accident. No symptoms recognized before incident while I drive on the ... Read more
Incident date: May 3, 2023
Vehicle is undriveable due to the steering system locking up as so many others have reported. Started as just being stiff during turns and is not completely locked, and the dealer claims they cannot get parts to repair and there is no recall.
Incident date: Apr 22, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at various speeds on several occasions, the vehicle started shaking and the engine overheated. The contact veered to the side of the road and antifreeze was added to the reservoir. Additionally, the contact stated that the vehicle was leaking antifreeze while parked or while driving. The check engine warning light was illumi... Read more
Incident date: Apr 22, 2023
Drove for about 12 minutes, parked, then returned less than 5 minutes to find that the car has caught on fire! The fire started to appear in the space between the hood and windshield, then burned aggressively within a few minutes.
Fire
Incident date: Apr 22, 2023
The low beam lights have completely degraded making the car basically inoperable at night. It has been gradual but is now at the point where I am constantly being flashed by other drivers to put on my lights even though they are on. The daytime running lights are brighter! The output from the low beams has been so poor that I have to rely on street lights as well as the headlights of other cars wh... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - STEERING
May 11, 2023
Incident date: May 9, 2023
The steering is 'sticky,' making it difficult to make minor adjustments while driving. It's progressively gotten worse and I find myself afraid to drive at high speeds. Each time any move is made with the steering wheel, it is like it has to 'break free' from being stuck. This happens almost all the time over 40-45 mph, regardless of the driving mode.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
May 10, 2023
Incident date: May 8, 2023
Unable to drive vehicle ABS system failure - no braking is possible. ABS warning light and loss of braking control while attempting to drive. The module part recall 45F2 does not apply to my year 2011 vehicle. Though the previous year there is a recall for the part by VW. VW representatives will not offer recall or payment for part replacement saying recall does not apply to 2011. Vehicle is at ri... Read more
Incident date: May 1, 2023
My car 40,000 miles and all waring lights are coming on the dash such check engine,lane acc,steering,brake ,parking , took to Honda dealer they say nothing was wrong now there saying it the fuel inject and it will be 1,250 to fix i been look it up and see there's a lot of other ppl with the same problem but no recall for the 2018 Honda Accord sport
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SEAT BELTS
May 9, 2023
Incident date: Apr 15, 2023
Hello, I am writing to file a complaint regarding the seatbelt mechanism in my Genesis vehicle and to request an investigation into the issue. The seatbelt system in my car rapidly retracts with no slack. This excessive force can potentially cause serious injuries. Unfortunately, my family and I recently experienced a devastating consequence of this issue. On April 9th, 2022, we were involved in ... Read more
Crash
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - STEERING
May 9, 2023
Incident date: Feb 1, 2022
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed and making a turn, the steering wheel hesitated. There was a loud grinding sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated that the steering gear needed to be replaced. The local dealer was not contacted. The vehicle was not diagno... Read more
Incident date: May 9, 2023
A few minutes into my drive I heard a loud POP from under the rear seat and then an orange EV system warning message flashed on the display. The vehicle slowed down and I couldn’t maintain speed above about 25mph. Shortly after the first orange alert, the red “Stop vehicle and check power supply” message popped up on the screen along with an emergency warning sound. The vehicle was towed b... Read more
Incident date: Apr 24, 2023
1. The engine seized and went into Limp Mode. I was driving and randomly the power to my vehicle was low and had to drive slowly to my house (1 mile) going 20mph. It is available for inspection upon request. 2. I was driving off the highway going 40mph off the ramp at the time with cars in front and behind. I was truly scared and worried that I would end up in an accident due to the vehicles perfo... Read more
Incident date: May 16, 2021
When driving the car and pressing on the brake pedal for a while maybe at a red light then pressing on the gas pedal the car will be like a turtle moving or like ot is neutral. You really have to press hard on the pedal for the car to go.It does not happen every time but does happen every day I drive the car. I feel unsafe in the car.
Incident date: Feb 6, 2015
The drivers side door hinge broke and the window no longer rolls down. When I took it to the dealership they told me the weld on the hinge broke, that it was not covered under warranty, and that I would need a whole new door. It is the middle hinge that stabilizes the door and stops the top two hinges from becoming damaged. My door is still functional (despite making a very loud popping noise w... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
May 8, 2023
Incident date: Nov 8, 2022
Power train experiencing a loss of power or stalling while driving. vehicle has completely shut down while on the highway. Obviously, this is a major safety issue. Another issue harsh shifting, jerking, and hesitation when the vehicle is in gear. The vehicle has completely failed to shift into gear, leaving me stranded at times
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
May 8, 2023
Incident date: May 1, 2023
Driving on highway at 65 mph and engine just died with no warning. Almost got hit trying to get off the expressway to the side of road. Had car towed home and checked engine. Engine is seized up completely.
CHRYSLER
TOWN AND COUNTRY
(2010) - VISIBILITY/WIPER
May 8, 2023
Incident date: May 1, 2023
I live in southern Wisconsin and the rainy season is upon us. While driving in mild to hard rain on 35 MPG and 70 MPG roadways I've had the wipers stop or randomly slow where I can't see vehicles ahead of me. I have tried to manually change the setting quickly to try and engage adequate mode and had it continue to malfunction. This has happened in at least 4 separate incidents. Am concerned I ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
May 8, 2023
Incident date: May 1, 2023
The contact owns a 2015 Kia Soul. The contact stated that while driving, the vehicle failed to exceed 60 MPH. The check engine warning light was illuminated, and the vehicle went into LIMP Mode. The contact was able to continue driving. The vehicle was taken to the mechanic who diagnosed that there was no engine oil in the vehicle due to excessive oil consumption. The mechanic informed the contact... Read more
Incident date: Apr 6, 2023
Engine coils repaired several times, most recently van lost power while going uphill with my entire family in the vehicle. My husband applied brakes and emergency brake and we all exited the van. We were on vacation and took to local dealership where could were replaced again! 3 weeks later. Most recently we are having issues with keyless entry module and van loses power and won’t start. Abso... Read more
Incident date: Apr 6, 2023
Engine coils repaired several times, most recently van lost power while going uphill with my entire family in the vehicle. My husband applied brakes and emergency brake and we all exited the van. We were on vacation and took to local dealership where could were replaced again! 3 weeks later. Most recently we are having issues with keyless entry module and van loses power and won’t start. Abso... Read more
Incident date: May 8, 2023
I was driving at 60mph and the entire dash went blank for about 30seconds. There was no speedometer, warnings, no display at all. After about 30 seconds the tach showed back up followed by the gear indicator and speedometer with the drivers information center showing up last. This happened on Sunday 5/7/23 this has happened once before but it was brief and I wasn’t sure it had actually happened.... Read more
Incident date: May 8, 2023
While traveling with cruise set at 62mph and a truck was in the right turn lane the automatic collision went off and hard brake when nothing was in front of the truck this has happen also with out cruise control on pulling up to a stop light and being first person no other vehicle was on the road I also don't have forward collision turned on or lane departure
Incident date: May 8, 2023
While traveling with cruise set at 62mph and a truck was in the right turn lane the automatic collision went off and hard brake when nothing was in front of the truck this has happen also with out cruise control on pulling up to a stop light and being first person no other vehicle was on the road I also don't have forward collision turned on or lane departure
Incident date: May 8, 2023
Transmission problems include lurching, acceleration issues, vehicle overheating. It has been very dangerous. In the middle of traffic the vehicle will lose power and start jerking.
Incident date: Apr 3, 2023
While using Tesla's "traffic aware cruise control", the car rapidly slowed 3 times unexpectedly and harshly. Once going 35 mph following another car on a 2 lane road, then 2 times today while going 60 mph on a 2 lane highway. There was never any reason to slow down, and it would have caused an accident if another car had followed closely. This feature appears to be seriously malfunctioning under ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - VISIBILITY/WIPER
May 6, 2023
Incident date: Apr 14, 2023
When there is an alert for “low windshield” washer fluid. I receive multiple audible alerts from the car while driving. The alert will go away and then come back. I think the fluid level sloshes while driving, going above and then below the sensor repeatedly. The multiple alerts are distracting and cause alarm fatigue. I think one alert per driving session would suffice.
Incident date: May 6, 2023
Sometimes when I mash the gas pedal to pull out from a stop it hesitates and doesn't move, then is sluggish when it does. This has happened often. It's dangerous.
Incident date: Apr 25, 2023
The Pearl White Paint on my 2015 Hyndaui Elantra has been chipping continuously. In 2017 I had the car repainted and also in 2019 I had the car repainted. Now it’s 2023 and the car is chipping paint again. I was told my cars VIN number wasn’t apart of the known paint recall for this color. But clearly the 2015 pearl white Hyundai’s should be included. I see many white Hyundai’s with chi... Read more
CHRYSLER
TOWN AND COUNTRY
(2007) - POWER TRAIN
May 5, 2023
Incident date: May 5, 2021
Vibration at 70 mph. Safety concern as to possible vehicle damage/control due to excess vibration transmitted throughout vehicle. Problem has been acknowledged by Ford Motor Company by means of a Safety Recall Notice # 22S74. Correspondence from Ford dated December 2022 stated parts to repair the problem were expected to be available Q1 2023. As of 5/5/23 there is no additional information availab... Read more
CHRYSLER
TOWN AND COUNTRY
(2007) - SERVICE BRAKES
May 5, 2023
Incident date: May 5, 2021
During a ride my speedometer/tachometer failed due to water intrusion. From what I have seen this is a very common issue. When this happened it caused me to loose my ABS, loss all other gauges. This was a huge saefty concern as I could not monitor anything and could have been potentially dangerous or deadly! This is a huge safety concern that I feel like harley is brushing under the rug! They need... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ENGINE
May 5, 2023
Incident date: May 4, 2023
The contact owns a 2015 Ford Fusion. The contact stated that upon reversing out of the driveway, several warning lights including the check engine and low coolant warning lights appeared on the instrument panel before the vehicle went into LIMP Mode. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered a crack in the engine short block. The mechanic informed the cont... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - FORWARD COLLISION AVOIDANCE: WARNINGS
May 5, 2023
Incident date: May 4, 2023
Eye-sight system shutdown and the car, although it was drivable, ran rough. Since there is a huge reliance on the monitors as they are designed to "forward think" to aid the driver, this was a major disruption to the driving experience. Not knowing what the disabled components affected, was a huge cause for alarm. Upon seeing the check engine light come, my wife brought the car home and I hooked u... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
May 5, 2023
Incident date: May 4, 2023
Eye-sight system shutdown and the car, although it was drivable, ran rough. Since there is a huge reliance on the monitors as they are designed to "forward think" to aid the driver, this was a major disruption to the driving experience. Not knowing what the disabled components affected, was a huge cause for alarm. Upon seeing the check engine light come, my wife brought the car home and I hooked u... Read more
Incident date: Apr 16, 2023
Code P052E---crankcase Vent Solenoid Valve issue---------common issue with this model----under 65,000 miles
Incident date: Mar 24, 2023
The front driver side upper ball joint broke. I was going down the highway at 70 miles an hour, pulling a trailer when it broke, I was lucky to keep it on the road. It ruined the rim,tire,brake lines and CV boot. Just fortunate there wasn’t a car next to me or we would’ve hit it and nobody died, especially with my young son in the car. Also when I got it towed the tow truck driver said he pick... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
May 4, 2023
Incident date: May 2, 2023
Ecm needs updated
CHRYSLER
TOWN AND COUNTRY
(2008) - FORWARD COLLISION AVOIDANCE: WARNINGS
May 4, 2023
Incident date: May 2, 2023
Driving down a private dirt road, at about 8mph the dash went red, alarms went off and almost instantly the car slammed on its own breaks. Nothing and nobody around. It scared me but i continued on. Not even 2 minutes later it did the exact same thing. Red dash, alarm, breaks. All before I could even register in my head what was happening. It was taken by rollback to the shop where we are being to... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 4, 2023
Incident date: May 2, 2023
Driving down a private dirt road, at about 8mph the dash went red, alarms went off and almost instantly the car slammed on its own breaks. Nothing and nobody around. It scared me but i continued on. Not even 2 minutes later it did the exact same thing. Red dash, alarm, breaks. All before I could even register in my head what was happening. It was taken by rollback to the shop where we are being to... Read more
Incident date: May 3, 2019
The contact owns a 2011 Tiffin Allegro Bus. The contact initially received notification of NHTSA Campaign Number: 12V526000 (Structure) and the RV was taken to a RV dealer and serviced. Recently, the contact took the RV to an independent mechanic for routine maintenance check and was informed that the part used to repair the exhaust shield, had rubbed against the exhaust pipe and created a hole. T... Read more
Incident date: May 3, 2019
The Collision Mitigation Braking System is overly sensitive, aggressive, unpredictable and sometimes erratic causing extremely dangerous situations including almost causing traffic accidents due to unwarranted locking up of brakes sometimes on the freeway at very dangerous highway speeds. I've had about 5 scenarios where the system has terrified me by applying heavy stopping power in a dangerous ... Read more
Incident date: Aug 8, 2021
The contact owns a 2018 Ford F-150. The contact stated that prior to the crash he had driven into some mud and the ABS and engine lights were illuminated. The contact stated that while driving in snow at approximately 40 mph, the accelerator pedal became stuck. The brake pedal was applied but failed to respond. The driver made a sharp U-turn into a patch of grass and crashed into a fence, hydrop... Read more
Crash
2 injured
Incident date: Apr 25, 2023
Air vent assembly on top of helmet came flying out of helmet. Would have done significant damage to a vehicle behind me had there been one within 100’. The air vent assembly attachment mechanism has not been sufficiently designed to provide an acceptable level of engineer safety to the user and public.
Incident date: Mar 1, 2023
The contact owns a 2015 Jeep Cherokee. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the residence and then to the dealer, where it was diagnosed that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was... Read more