Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Aug 25, 2025
See attached document for complaint.
Incident date: Aug 25, 2025
The A-pillar appliqué trim bordering my windshield on both sides has become loose and has been detaching and flying into the road unexpectedly while I’m driving. I have been waiting over 18 months now for parts to become available for this repair as the hazard continues to become worse. The recall details indicate “ FORD MOTOR COMPANY IS WORKING CLOSELY WITH ITS SUPPLIERS TO PRODUCE PARTS FOR... Read more
Incident date: May 27, 2026
Front grille piece on hood keeps coming off even after being replaced 4 times now and this last time it flew off busted my windshield on the expressway and Toyota just tells me to go to collision center as a solution! This piece just snaps in as it's just plastic and it just flys off the front when it catches air under it, it busted my windshield, messed me hood up and flew down the side of my tru... Read more
Incident date: May 27, 2026
Front grille piece on hood keeps coming off even after being replaced 4 times now and this last time it flew off busted my windshield on the expressway and Toyota just tells me to go to collision center as a solution! This piece just snaps in as it's just plastic and it just flys off the front when it catches air under it, it busted my windshield, messed me hood up and flew down the side of my tru... Read more
Incident date: May 1, 2025
Vehicle experiences intermittent front end vibration and shaking at highway speeds, sometimes during light braking. The vibration feels similar to driving over rumble strips and can become strong enough to affect steering feel and driver confidence. The issue occurs intermittently and is more noticeable at higher speeds. Volkswagen dealership inspected the vehicle and recommended replacement of t... Read more
Incident date: May 23, 2026
My 2022 Kia Seltos out of nowhere started smoking, losing power, total control and braking. There were no lights on the dashboard warning of any kind complete stall than a little bit of power hesitation stall no brakes. I managed to coast it into a parking space at a hotel with it smoking so bad I couldn’t see. It then burst into flames and golfing the entire Engine bay and melting the front of ... Read more
Fire
Incident date: May 23, 2026
My 2022 Kia Seltos out of nowhere started smoking, losing power, total control and braking. There were no lights on the dashboard warning of any kind complete stall than a little bit of power hesitation stall no brakes. I managed to coast it into a parking space at a hotel with it smoking so bad I couldn’t see. It then burst into flames and golfing the entire Engine bay and melting the front of ... Read more
Fire
Incident date: May 23, 2025
It has come to my attention that on Faymonville HighwayMax 1, 2, and 3 trailers, Flexion HM100-06 hydraulic hose is being used for the air brakes on the pendle suspension axles. This may pose a serious safety risk, as it does not appear to be certified to FMVSS 106. This concern may also be relevant to all Faymonville trailers in the USA that utilize pendle suspension axles.
Incident date: May 24, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? -The engine malfunctioned. It is available for inspection. How was your safety or the safety of others put at risk? -The engine went out at 77k miles in the middle of driving with no warning. Could have caused a serious accident. We have always done proper oil changes. The rods separated from the p... Read more
Incident date: May 22, 2026
The contact owns a 2026 GMC Yukon. The contact stated that while driving at 65 MPH the engine seized. All the warning lights illuminated after the failure. The vehicle was towed to the local dealer, where it was diagnosed that an engine replacement was needed. The vehicle was not repaired due to the part being backordered. The manufacturer was not contacted. The failure mileage was approximately 1... Read more
Incident date: May 22, 2026
When driving at night, the low beam headlights were noticeably dim. The headlight bulbs were replaced and the lenses were cleaned on both headlights. This did not fix the issue. I have also adjusted the angle of them, and they’re still dim. My safety is at risk when I drive at night since I am almost completely unable to see the road using the low beams at night. The problem has not be confirmed... Read more
Incident date: Apr 10, 2026
The contact owns a 2015 Volvo S60. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. No warning lights illuminated. The contact was a certified mechanic. The contact stated that the failure occurred when the outside temperature was too hot or too cold. The dealer was made aware of the failure. The contact was informed that the failure was a known ... Read more
Incident date: Apr 10, 2026
Low idol sputters then dies down shifts clunks and stays stuck in 3rd gear cruse control fails different modes stop working wrench light on dash truck is lurching on takeoff basically just destroying itself while in operation rendering it undriveable
Incident date: Apr 10, 2026
Low idol sputters then dies down shifts clunks and stays stuck in 3rd gear cruse control fails different modes stop working wrench light on dash truck is lurching on takeoff basically just destroying itself while in operation rendering it undriveable
Incident date: Mar 31, 2026
The contact owns a 2014 Toyota Camry. The contact stated while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The failure was persistent. The vehicle was taken to AutoZone where it was diagnosed with a failed intake valve and a failed exhaust. The vehicle was then taken to ... Read more
Incident date: May 20, 2026
The contact owns a 2017 Kia Optima. The contact stated that on three of four occasions while driving at approximately 50 MPH, the vehicle began rattling and shaking, and he observed a knocking noise emanating from the engine compartment. The check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the knock sensor needed to be replaced, and he was advis... Read more
Incident date: May 20, 2026
I have to continually add motor oil to my engine. Every 1,000-1,500 miles I need a quart of oil added. There should be a recall to address this issue.
Incident date: May 20, 2026
The contact owns a . The contact received notification of NHTSA Campaign Number: ( ); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The con... Read more
Incident date: May 22, 2026
While driving the electric steering modular let go, making it difficult to steer. It’s currently at my mechanics not drivable. Just strange that this lets go on my vehicle as the recall happens and I was told it doesn’t effect my vehicle!
Incident date: May 22, 2026
2022 GMC Canyon AT4 Crew Cab. After the vehicle is shifted into Park and the engine is shut off, the ignition key cannot be removed from the cylinder. The key is physically locked, the steering wheel will not lock, and the vehicle cannot be reliably secured. The only workaround is to restart the engine and cycle the shifter repeatedly until the interlock releases the key. Recurring. Safety implic... Read more
Incident date: May 25, 2026
I drove home after shopping, opened my garage door by remote, and pulled into the garage. I placed the vehicle in park, and shut off the engine via push button. I retrieved my purse from the passenger seat and exited the vehicle. I exited the vehicle with the intent of retrieving my shopping bags from the rear hatch. As I walked towards the rear of the vehicle I noticed my next-door neighbor ha... Read more
Crash
1 injured
Incident date: May 25, 2026
2022 Volkswagen Tiguan SE, ~70,000 miles. The vehicle experienced a cylinder head failure in the EA888 2.0L TSI engine, causing the check-engine light to illuminate. The cylinder head developed internal cracks, resulting in excessive oil consumption over a period of more than one year prior to the current repair. During multiple service visits to the authorized VW dealership over the past year or... Read more
Incident date: May 25, 2026
Root problem seems to be the forward looking camera and/or radar, though there are 8-10 codes in total. This one looks like the primary problem: U3000-49 — Multipurpose Camera Unit / Millimeter Wave Radar Internal Electronic Failure As a result, we no longer have safety features such as emergency braking, collision warning, lane departure warning, or lane keeping assistance. Additionally, cruis... Read more
Incident date: May 25, 2026
My 2021 Mercedes-Benz AMG GT 43, VIN [XXX] , has had a recurring safety issue with the transmission wiring harness and connector X279. Mercedes-Benz said this connector can let water in, which can cause a short circuit, overheating, and a fire risk while the car is parked and off. That is why the vehicle was covered by recall 24V445 / MBUSA Campaign 2024100002. This same issue was already addresse... Read more
Incident date: May 25, 2026
I put money down on the vehicle the next day when I drove it I noticed that the seat belt doesn’t work. I told him about it and he told me to se if it stays clicked on the passenger side. It does but I couldn’t drive that way it was choking me. He said he would put a new one in it but never did. I have gone there several times a week and several times in a day for a couple of weeks. It has ai... Read more
Incident date: May 22, 2026
Vehicle experienced two complete electrical failures (total battery drain) within two months. Both batteries were replaced in March 2026 but truck failed again in May 2026. Two open recall campaigns (71X010 and Campaign 25-239 — BCM software update) were identified in March and remain unresolved. Suspect unresolved BCM update is contributing to repeated battery drain. Vehicle required jump start... Read more
Incident date: Apr 24, 2026
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
Incident date: May 13, 2026
Component failed 1.6L Escoboost engine coolant intrusión into cylinders causing misfire and white exhaust smoke vehicle available for inspection upon request .safety risk:engine misfire and coolant loss cause sudden of power or ingine fire while driving. Recall 17S09 was issude for this exact defect .Ford SSM 46433 states this requires new engine assemby . Problem confirmed multiple repair shops ... Read more
Incident date: May 17, 2026
I have a 2023 Kia Sportage I purchased and I was driving one day and my entire cars power shut off & so did the engine while I was driving on the highway going 70mph + and when I’m driving on the regular roads as well I’ve almost gotten into an accident over this issue already once when I went to go take it into Jeffery Kia in Roseville Michigan and asked for it to be looked at i was immediate... Read more
Incident date: May 17, 2026
Truck engine shut off doing 60. Has major recall and issue these trucks are unsafe i was very scared.
Incident date: May 18, 2026
The front windshield reflects the dash below making it difficult to see out the windshield. Visibility is extremely important while driving. This is obviously on continual problem during daylight hours.
Incident date: May 18, 2026
STOPPED AT A TRAFFIC LIGHT, WHEN IT CHANGED TO GREEN THE TRUCK WOULD NOT MOVE. DISPLAYED HYBRID SYSTEM STOPPED WORKING, SHIFT INTO PARK. WE WERE THE FIRST VEHICLE AT THE LIGHT IN A HIGH TRAFFIC AREA WITH NO SHOULDER. TRAFFIC TRYING TO MANOUVER AROUND OUR VEHICLE WERE AT RISK OF CAUSING AN ACCIDENT. PARAMEDICS ARRIVED TO TRY AND DIRECT TRAFFIC. THE TRUCK HAD TO BE TOWED TO THE DEALERSHIP AND THEY V... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
May 22, 2026
Incident date: Mar 15, 2026
On March 17, 2026, the sunroof of our Hyundai Sante Fe 2021 exploded. The driver and two passengers were not hurt because the sunroof was closed and the liner in place when the explosion took place. The incident occurred on an open country highway on a sunny afternoon with no other vehicles or flying objects sighted.
Incident date: Apr 26, 2026
The contact owns a 2020 Land Rover. The vehicle was exhibiting jerking motion. Fuel was noticed on the ground. The check engine light illuminated. The vehicle was taken to the dealer where it was diagnosed that Fuel was being ejected from the exhaust. The vehicle was not repaired. the manufacturer was notified of the issue. the contact stated that the manufacturer stated there was a recall... Read more
Incident date: Mar 28, 2026
Car seat lower hip straps frayed on both sides. Had we been in an accident I have no doubt the strap would have ripped. I have 3 personal friends who checked their same Evenflo Revolve 350 car seat to find fraying in the exact same spots. And dozens of posts online with pictures showing the exact issues as well. The integrity of that straps in these seats are obviously compromised for so many peop... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES, HYDRAULIC
May 21, 2026
Incident date: May 1, 2023
The contact owns a 2025 . The contact was in a parking lot of a shopping center, put the car in gear and the steering wheel became inoperable , vehicle would not stop while depressing the brakes. Four additional vehicles were damaged from the impact with one vehicle deemed a total loss. The right front end was impacted including the hood and the right wheel. No additional property damage. Th... Read more
Crash
Incident date: Apr 27, 2026
Full screen ads inhibiting, stopping, and blockingfunctionality unless interacted with from a third party service that was forcibly installed by dealership/manufacturer
Incident date: May 20, 2026
I am writing regarding a serious vehicle safety issue involving my 2023 Hyundai Tucson Limited purchased from on [XXX] with approximately 61,000 miles. About one month after purchase, during a drive from Pennsylvania to Florida in October 2025, the vehicle experienced multiple dangerous steering and collision-assist malfunctions in clear highway conditions. The first incident occurred in Virginia... Read more
Incident date: May 4, 2026
When slowing down to make a turn and then accelerating again the vehicle is not in correct gear to take off, it revs the engine but doesn’t move like it should. When this happens if you put shifter in manual mode and downshift it acts as it should. There is a TSB that fixes this problem but i think it needs to be a recall due to turning left in traffic and not being able to accelerate can cause... Read more
Incident date: Nov 28, 2025
am writing to report a potential safety and fire hazard issue involving my BMW X1, along with ongoing electrical concerns I have experienced with this vehicle since purchase. Approximately two weeks ago, for the first time in three years, I needed to bring the vehicle in for an oil change. Due to my work commute of more than two hours each way, neither the BMW dealership near my home nor the one n... Read more
Incident date: Nov 28, 2025
am writing to report a potential safety and fire hazard issue involving my BMW X1, along with ongoing electrical concerns I have experienced with this vehicle since purchase. Approximately two weeks ago, for the first time in three years, I needed to bring the vehicle in for an oil change. Due to my work commute of more than two hours each way, neither the BMW dealership near my home nor the one n... Read more
Incident date: May 20, 2026
Had new vehicle for 1 week and it broke down in a parking lot and would not start on 5/10/26. It was towed and dealership, found it to be a faulty feel injector system that was replaced. Picked it up from the dealership on 5/13/26 and I lost the ability to accelerate while on the interstate. It was towed back to the dealership who had to reach out to V. W headquarters to determine the problem. It ... Read more
Incident date: May 13, 2026
When I was driving through a residential neighborhood going about 30 mph the hood latch assembly snapped right there where it is bolted down to the frame which entailed smashed my windshield and dented my hood so therefore I don't feel I should be held responsible to replace them if it wasn't an act due cause of me. I feel that the hood latch assembly failed on your guys's end so it must be a faul... Read more
Incident date: May 13, 2026
The contact owns a 2015 Land Rover Range Rover Sport. The contact received notice of NHTSA Campaign Number: 25V514000 (Steering). The contact stated that while driving on several occasions at various speeds, the airbag warning light illuminated. The vehicle was taken to a dealer for inspection, where it was diagnosed that there were cracked suspension knuckles and a poor connection for the driver'... Read more
Incident date: May 13, 2026
Regarding the adaptive cruise control, sometimes the system won't engage. The first time this happened a warning popped on the screen saying something about seatbelts. I've learned that the problem can be "fixed" by pulling off the road and turning the car completely off. That includes opening a door to silence the radio. The cruise has always worked afterwards. Sometimes while driving on cru... Read more
Incident date: Jun 18, 2024
wHILE PROCEEDING ONTO A BUSY HIGHWAY THE TRUCK AUTOMATICALLY SHIFTED FROM 1ST GEAR TO 7TH GEAR RENDERING IT SO SLUGGISH IT WOULDNT BARLEY MOVE FORWARD LEAVING IN THE MIDDLE OF ONCOMING TRAFFIC. THIS HAS OCCURED MORE THAN ONCE AND IM NOW NOT USING THE TRUCK.
Incident date: May 20, 2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle the warning message "Service Four Wheel Drive" and "Four Wheel Drive Unavailable" had displayed. Also, while operating the vehicle the parking brake had malfunctioned. The cause of the fialure was not determined. The manufacturer and local dealer were notified and informed that the VIN was not included in th... Read more
Incident date: May 20, 2026
Dear NHTSA, I would like to submit a safety complaint regarding my 2026 Volvo XC60 Ultra, purchased new and currently with approximately 5,939 miles. I am submitting this complaint because I have experienced repeated vehicle behaviors that I believe may have safety implications and have significantly affected my confidence in the vehicle. The concerns include: Brake behavior concern I have exp... Read more
Incident date: May 20, 2026
Dear NHTSA, I would like to submit a safety complaint regarding my 2026 Volvo XC60 Ultra, purchased new and currently with approximately 5,939 miles. I am submitting this complaint because I have experienced repeated vehicle behaviors that I believe may have safety implications and have significantly affected my confidence in the vehicle. The concerns include: Brake behavior concern I have exp... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - STEERING
May 19, 2026
Incident date: Aug 25, 2023
2020 Jeep Cherokee Limited AWD, VIN [XXX] , approx. 111,355 miles. Reporting serious safety concern: repeated/worsening electrical system failure with intermittent loss of power steering assist. For nearly a year, Auto Start/Stop warning and battery warning lights have appeared. During episodes, power steering assist can stop working, especially at complete stops, making steering extremely difficu... Read more