Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Feb 10, 2026

2019 GMC Acadia message: Action Required Steering Assist Is Reduced Drive with care Both power steering and AC affected, check engine light on, engine temperature gauge off

Incident date: Mar 26, 2026

My 2024 Audi Q5 plug-in hybrid (VIN [XXX] ) has twice lost accelerator response when transitioning from battery power to gasoline power. In both events, the warning message displayed was: “Drive system: malfunction! Please contact Service.” In both events, the accelerator stopped responding and normal operation was restored only after the vehicle was stopped and restarted. First incident: On 1... Read more

Incident date: Jan 12, 2026

I filled up my gas tank on way home from work in [XXX] . Once i got on on ramp to get on freeway my 2006 dodge charger stalled. I lost all power and barely was able to get to side of on ramp. I waited a couple minutes after shutting car off. Then it started up again for me to get home. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Dec 17, 2025

Daytime running lights are failing.

Incident date: Dec 17, 2025

Engine failure resulting in new engine.

Incident date: Mar 2, 2026

I recently purchased this vehicle used on February 28. On March 20th, I hit a pothole not realizing that my driver's side and passenger side rear springs had broken. The driver's side is completely sideways with no support. I traveled with my [XXX] nieces and [XXX] nephew not realizing it was unsafe. When I took the car to the mechanic, he informed me that 2019 VW Atlas had a recall on the rear ... Read more

Incident date: Mar 2, 2026

Vista Roof not operating as intended

Incident date: Mar 2, 2026

Both door latches have failed, the first was at 3 years and the second at 5 years. When this happens the door cannot close all the way. This should be a recall as it’s a safety issue and also very costly to repair.

Incident date: Mar 24, 2026

August 1, 2025 I was trying to get to [XXX] from [XXX] to see my mother, before Kansas City, Mo. Before getting to KC while cruise was engaged car RPM’s began amping but car did not speed up. I put it park and turned motor off and tried to drive again, but did the same thing. I called my mechanic in XXX and he suggested I try to come back but I couldn’t go over 30mph driving on the should... Read more

Incident date: Feb 9, 2026

Incident date: Mar 7, 2026

I am reporting a critical safety failure involving an improperly installed (wrong year) passenger-side airbag in my 2022 Subaru Outback Wilderness, which was negligently missed for nearly two years by multiple Subaru service departments. This is a pervasive life-safety defect and an extensive failure in manufacturer inspection protocols. Chain of Negligence: 1. Initial Misleading Certification: ... Read more

Incident date: Dec 4, 2025

On 11/19/2025, while operating my 2025 Honda Accord Hybrid, I experienced a sudden and total loss of power while the vehicle was in motion. Despite pressing the accelerator, the vehicle failed to respond. I noticed the 'READY' indicator disappeared on the dashboard, signifying a powertrain system shutdown. This caused me to lose control of the vehicle's speed and positioning, resulting in a collis... Read more

Crash

Incident date: Dec 4, 2025

Crash

Incident date: Mar 25, 2026

Crash

Incident date: Mar 21, 2026

I own a 2019 Ford Escape with a 1.5L EcoBoost engine. The vehicle began experiencing engine misfires and a powertrain malfunction warning. Diagnostic code P0302 appeared for cylinder 2 misfire. The coolant reservoir level began dropping without any visible external leaks. A mechanic performed a pressure test and confirmed there were no external coolant leaks, indicating coolant intrusion into the ... Read more

Incident date: Mar 21, 2026

The active grill shutter is in operative and has had to be replaced three times with an 18 months. I was told that this is a common issue with this vehicle and that when the active grill shutter stops functioning, it isn’t a danger to the engine and can cause dangerous scenarios.

Incident date: Mar 24, 2026

My car moved forward from the parking spot and hit a building while I was trying to stop

Crash

Incident date: Mar 27, 2026

My 2024 Tesla Cybertruck (purchased May 2024, approximately 7,500 miles) experienced a complete AC charging system failure with no prior warning on March 27, 2026. Upon entering the vehicle, two active fault codes were present on the touchscreen: PCS2_a094 (AC Charging unavailable) and PCS2_a095 (Powershare unavailable). The vehicle was at 17% state of charge with no ability to charge via AC. Thre... Read more

Incident date: Mar 27, 2026

The contact owns a 2026 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance Automatic Emergency Braking engaged, with the Forward Collision Avoidance warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure due to an ongoing Lemon Law case... Read more

Incident date: Mar 26, 2026

My 2018 Ford Escape, which has experienced catastrophic engine failure due to the well-documented coolant intrusion defect in the 1.5L EcoBoost engine. In early March 2026, without any prewarning or engine light, my vehicle displayed an “Engine Fault Service Now” warning and stored diagnostic trouble code P2601 (Coolant Pump A Control Circuit Performance/Range). I immediately took the vehicle ... Read more

Incident date: Mar 26, 2026

THE SECURITY SYSTEM MODULE MALFUNCTIONED AND SHUT DOWN THE CAR. THE GARAGE RESET THE MUDULE BUT IT KEEPS SHUTTING DOWN. THE MECHANIC TOLD ME THE CAR HAS TO BE RETURNED TO THE DEALER FOR SERVICE - ONLY THEY CAN FIX IT.

Incident date: Mar 27, 2026

Odometer Fraud. The contact purchased a 2003 Lexus ES 300. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 136,406. At the time of registration, it was discovered that the mileage was 235,000.

Incident date: Mar 22, 2026

I own a 2016 Ford Transit (VIN [XXX] ) and the rear camera goes blank when the car is going in reverse. Currently, my VIN is not included in the recall even though the year, make, and model is within the range. It has the same issue as described here on your page [XXX] and I am hoping that Ford will extend it to my VIN as well. I have contacted them separately to let them know of the issue. ... Read more

Incident date: Mar 27, 2026

Nissan has failed to provide a repair in a reasonable timeframe for recall 24V-700. It was issues in September 2024, with a remedy expected by Nov 2024 per Nissan. As of March 2026, no remedy is available. The recall instructs to not use level 3 charging indefinitely, which substantially impairs the vehicles functionality. Nissan is attempting to buyback the vehicle under Kansas lemon law rather t... Read more

Incident date: Mar 27, 2026

The fuel door/charge door would not open. Conditions were such that I was safe and had sufficient range without charging, but were I farther from home this could have left me stranded. The problem has not been confirmed by a dealer, other service center, manufacturer, police, or insurance representative, though a friend was not able to open it either/confirmed the issue was not "user error". There... Read more

Incident date: Jun 10, 2025

While the vehicle was off and in my garage, the vehicle started on its own and was idling at an extremely high RPM. I was the only person home, the keys were out of reach on a key rack and had not been driven yet for the day. I walked into the garage and found my vehicles engine running at a high RPM and all the electrical displays within the vehicle were compleltely off with only the engine runni... Read more

Incident date: Jan 12, 2026

My vehicle lost power as I was driving after warnings from the electrical system. The vehicle was towed to a Hyundai dealership where it was diagnosed with ICCU failure. The ICCU system was replaced by dealer.

Incident date: Dec 19, 2025

The contact owns a 2025 Buick Envista. The contact stated that while driving during heavy rain, the windshield wiper fractured in half, resulting in poor visibility while driving. The vehicle was taken to an independent mechanic, but the part to repair the vehicle was unavailable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 15,266.

Incident date: Mar 21, 2026

Sometimes after starting the vehicle, The transmission will not shift into reverse and the vehicle must be turned off and restarted. Occasionally when the vehicle is shifting from 1st to 2nd gear, it shifts very hard, like a kick.

Incident date: Mar 20, 2026

Driving on highway, "Service Hybrid Electric Vehicle System" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.

Incident date: Mar 2, 2026

My dealer says my subframe needs to be replaced, and controll arm at a cost of 3600 dollars, I don't understand why my subframe needs to be replaced, I've owned cars for as long as 20 yrs and never had that problem. This sounds like a manufacturers problem.

Incident date: Mar 2, 2026

Component/System Failure: The right rear passenger seatbelt buckle/sensor appears to be malfunctioning. It intermittently registers as unbuckled even when the seatbelt is securely fastened. The component is available for inspection upon request. Safety Risk: This defect creates a safety concern by causing continuous distraction to the driver due to repeated seatbelt warning chimes and alerts. It ... Read more

Incident date: Mar 23, 2026

Subject: Safety Complaint – Loss of Drive Power Prior to Recall Resulting in Crash (2025 Honda Accord Hybrid) I am submitting a safety complaint regarding a 2025 Honda Accord Sport Hybrid (VIN: [XXX]) involved in a crash on [XXX], which we believe is related to a recall issued later in January 2026. At the time of the incident, the vehicle was being driven under normal conditions, below the sp... Read more

Crash 2 injured

Incident date: Mar 20, 2026

My Ecosport prior to going to Celebrity Ford had no mechanical and electricial issues. It went to into Celebrity Ford of Toms River for the Engine Pump Recall on Dec. 23, 2025. I did not get the vehicle back until Feb 4, 2026 after major engine work was completed by Celebrity Ford. Substantial engine parts replacement—was performed as part of this recall repair (can been seen on service invoice)... Read more

Incident date: Feb 1, 2026

On [XXX], at approximately 4:10 PM, I was at the McDonald’s drive-through located at [XXX] and [XXX] in Springfield, Missouri. I was stopped at the final service window. As I pulled away from the window, I approached a 90-degree left turn heading south. I removed my foot from the accelerator pedal to allow the truck to coast slowly around the corner, as the area is heavily pedestrian and require... Read more

Incident date: Feb 12, 2026

My complaint is that I was sold a dangerously defective vehicle with a known, unrepaired “stop driving” airbag safety recall, was not warned about the deadly risk, and am now being told to move and tow the car in direct contradiction to official safety instructions. ### Factual background - The vehicle I purchased has a Takata‑type airbag safety recall that carries a formal “do not drive... Read more

Incident date: Mar 11, 2026

The contact owns a 2018 Ford F-150. The contact stated that while driving at 25 MPH, he was involved in a head-on collision with another vehicle. The contact stated the front end of his vehicle impacted the front driver-side wheel of the other vehicle. The contact stated that not a single air bag deployed during the impact, and no brake collision warning was activated. No warning lights illuminate... Read more

Crash 1 injured

Incident date: Mar 26, 2026

Rear subframe suddenly collapsed and broke due to extreme corrosion. Incident occurred while driving, allowing rear wheel to turn out causing loss of control. Luckily I was traveling at a low rate of speed and nobody was hurt. Found rear subframe was completely rotten out and collapsed on the driver side. Vehicle is now completely undrivable and has to be towed. Found that there was a recall/... Read more

Incident date: Mar 25, 2026

The contact owns a 2022 Ford Escape. The contact stated that while driving at an undisclosed speed, the transmission slipped out of gear while attempting to accelerate. There was no warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 126,000.

Incident date: Jan 10, 2026

The contact owns a 2019 Honda Passport. The contact stated that while driving at slow speeds, the transmission was shifting hard. The Adaptive Cruise Control, Lane Keep Assist, transmission, and auto high beam warning lights were illuminated. The vehicle was taken to the dealer, where a transmission flush was performed; however, the failure persisted. The dealer performed a diagnostic scan and ret... Read more

Incident date: Mar 26, 2026

The drivers side sliding door will not open. The local dealership checked it and says it is the door lock actuator that needs to be replaced. There was a recall on this part, but we never got a recall notice. The vehicle messaging system never indicated a problem. The passenger side sliding door has also had problems, but it still opens. It just makes a lot of noise when opening sometimes, and wil... Read more

Incident date: Mar 26, 2026

The contact owns a 2026 Interstate West Corp LoadRunner. The contact stated that upon inspecting the roof of the trailer, the contact stated that there were 20 large dents on the roof of the trailer, and it seemed like someone had stepped on the roof. Additionally, the contact stated that a metal stud located in the rear driver's side of the trailer was fractured, and there were cosmetic failures.... Read more

Incident date: Mar 26, 2026

The vehicle experienced significant vibration at highway speeds and during braking within the first 6 months of ownership. The issue was confirmed by a dealership, and the rotors were resurfaced as a corrective action. The problem has now returned, and the rear brakes have worn down to metal-on-metal at approximately 35,000 miles. The rear brake pads are also unevenly worn, while the front brake ... Read more

Incident date: Mar 14, 2026

The contact owned a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The vehicle was taken to the dealer, and the recall repair was performed the following day. The contact received a phone call; the contact was informed that the recall repair had failed and destroyed the ECM. The contact was informed that the vehicle was no longe... Read more

Incident date: Mar 23, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? -After the 68C recall update for the HV battery failures, the vehicle has not been able to consistently maintain or provide power due to the limitation of the battery introduced as part of the recall. This is most noticeable driving in Electric Mode below 60% charge. The throttle behavior is inconsis... Read more

Incident date: Nov 26, 2025

The contact owns a 2017 Hyundai Veloster. The contact stated that while her sister was driving approximately 65 MPH, the vehicle stalled. The driver pulled over to the side of the road. The vehicle was able to be restarted, but made an abnormal knocking sound. The check engine warning light was flashing. The vehicle was towed to the residence. The dealer was contacted and informed that the vehicle... Read more

Incident date: Mar 12, 2026

our honda odyssey 2018 elite - has a failed windshield monocular camera - original part (36160 - THR - A73) failure is a u3000-49 error. This failure causes most of the advanced safety features of the vehicle to not be operational. see these dashboard errors: Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High Beam Problem Adaptive Cruise Control Problem Cu... Read more

Incident date: Mar 2, 2026

The contact owns a 2025 Toyota Rav4. The contact stated that while driving approximately 60 MPH, the rear driver’s side window suddenly shattered after an abnormally loud bang was heard. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because there were no recalls associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage w... Read more

Incident date: Mar 2, 2026

The contact owns a 2024 Subaru Outback. The contact stated that while driving and coming to a stop, the vehicle shuddered and jerked unexpectedly. There was no warning light illuminated. The vehicle was taken to the dealer and was test-driven, and the failure was duplicated. The dealer replaced the transmission control module and reprogrammed the transmission; however, the failure persisted. The v... Read more

Incident date: Mar 2, 2026

My 2024 Chevy Trax’s engine (1.2L turbocharged I3 engine) went out while driving on the expressway (about 70mph) in the middle to left lane. I had to come to a complete stop and safely and immediately get my car on the left shoulder without injuring myself or others around me. My own safety was severely at risk as I was as close to the dividing wall on the left side as I possibly could be but ca... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog