Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Apr 10, 2026

I had my new 2025 Enclave in the shop 8 times. Buick says, once??? GPS has gotten us lost 12 times. GPS had us exit [XXX], 3 times , do u-turns, only to get back on [XXX]. In Arcadia, FL. GPS had us do 3 left turns to get back where we were. Ace Hardware near me on [XXX] . I am on [XXX] . I can see Ace Hardware also on the street I am on. GPS wanted me to make SEVEN turns to get to where I could s... Read more

Incident date: Apr 6, 2026

Front camera stopped working at 65 000 miles. Seems to be a faulty part as many Hondas and Acuras have the same problem and the dealer wants over $2000 to replace a $700 part that sounds like less than 45 minutes to replace.

Incident date: Nov 28, 2025

A recall for the possibility that sand may have entered the engine during casting has been in place since November 2025. To date, Stellantis has not provided a remedy that, in my opinion, should require a complete engine replacement. I am required to travel extensively, often hundreds of miles at a time, for work, and this is my only vehicle. I am frequently on freeways with a speed limit of 65-7... Read more

Incident date: Dec 10, 2025

My vehicle was returned to me following a torque sensor replacement on 4/9/2026 in poor condition (locked steering and a catastrophic gash in the driver-side tire) rendering it undrivable and unsafe. Crossroads Ford of Prince George shop's inspection report claims the tire damage was pre-existing, I have conclusive evidence to the contrary: Virginia State Inspection: My vehicle passed a Virginia s... Read more

Incident date: Dec 10, 2025

Incident date: Apr 10, 2026

The backup camera malfunctions, and has been doing so for about a year. When the vehicle is put into REVERSE sometimes the camera screen will be black for a few moments, followed by a message that the camera isn't available, and that I should contact my dealer. Sometimes it will come on, but show an upside-down image. There are active recalls for this problem, but I can't seem to get my VIN on the... Read more

Incident date: Apr 10, 2026

This is a supplemental report to my previous filing regarding a 2023 VW ID.4 battery fire. On May 28, 2025, while being operated, the vehicle suffered a catastrophic thermal event. White smoke emanated from the front compartment followed by active flames. The vehicle was a total loss. Critical Safety Finding: A subsequent forensic examination conducted on October 29, 2025 (File 27739-01) by a cer... Read more

Fire

Incident date: Apr 4, 2026

I just bought a 2002 Dodge Grand caravan. I have noticed the seat belts do not lock when I installed the car seat and pulled the seat belt to lock the car seat in place it will not work which makes the car seat tip and fall every direction. I tried every seat in van to see if the lock and they do not unless the car is started if you pull it down fast it locks but not when it's off and will not sta... Read more

Incident date: Apr 4, 2026

After being on idle on a stop light, when releasing the brake to go, warning on dash says "Collision Mitigation Warning" when nothing hit the car and I'm there's enough distance with the car in front and behind. The severity has increased now, after being idle, when releasing the brake, it now completely shuts off, dash says "Shift to Park", and can't go, unless I push the ignition button. Took it... Read more

Incident date: Jan 25, 2026

My sunroof exploded while driving . Nothing hit my car there was no cars around me

Incident date: Jan 25, 2026

On Tuesday April 7 as I was driving to work, as I was stepping on the break to pull into the parking lot and when the car hit 25 mph it jerked forward.; this was the first time I’ve ever experienced this so I didn’t think much of it. When I was leaving work that evening pulling out of the parking lot onto the main street the car jerked forward once I hit hit 35 miles an hour and then again jer... Read more

Incident date: Jan 25, 2026

Component Failure: Independent inspection confirmed a broken brake master cylinder mounting bracket and a missing AC compressor mounting bolt. Safety Risk: The broken brake bracket compromises the structural integrity of the braking system, posing a risk of brake failure while driving. The missing AC bolt creates a risk of the compressor becoming unseated, which could damage the serpentine belt a... Read more

Incident date: Apr 7, 2026

Sunroof spontaneously exploded while driving. No object hit the sunroof.

Incident date: Mar 17, 2026

One day my truck drove perfect to, the next day while driving it starting losing power drastically on the highway and shuts off that i had to dead steer it to the shoulder.”engine power reduced/grinding/knocking sound came on. I brought it to my mechanic and he says change the engine he is seeing a common thing with these 2.7 liter from this truck model, i paid $6,500 to change it and it worked ... Read more

Incident date: Mar 26, 2026

The engine mounted high pressure fuel pump became loose and unseated because the engine-side mounting threads failed. The pump lifted off its mounting surface, the head of the engine, and oil came out around the top of the engine. This failure caused sudden loss of engine power and created a potential safety hazard because the vehicle could lose power unexpectedly in traffic and there was fluid le... Read more

Incident date: May 10, 2023

On April 10,2026 I heard a pop while driving and a check electrical system light came on, my vehicle lost power while driving. This appears to be a common problem with ioniq5 and 6 going back years. Also failure in their ICCU and 12 volt batteries.A veh. Losing power unexpectedly could lead to a collision, injury or worse.my Ioniq 6 was recently serviced and only has 14,794 miles.I respectfully ur... Read more

Incident date: May 10, 2023

The vehicle suddenly began running roughly, and produced a loud clicking/knocking noise and engine shut off while driving. We were advised by the Ford mechanic we had it towed to that it was due to the EcoBoost engine failure, and that this is a known issue.Ford has issued technical service bulletins related to this defect, but no recall has been initiated. Given the safety implications of an engi... Read more

Incident date: May 10, 2023

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling), however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable ... Read more

Incident date: Apr 9, 2026

Vehicle battery(s) consistently fail. Batteries have already been replaced once but they persist to fail especially if the vehicle sits for 1-2 days. This causes the vehicle to either not start at all, or starts, but then fails when you attempt to restart, once at your destination, leaving you stranded. No warnings. This was reported to the dealer when it originally occurred. Apparently there is a... Read more

Incident date: Mar 19, 2026

After driving IN RAIN for about 27 Miles then idling in slow traffic, vehicle started running poorly, stalled and would not run properly. Got "Reduced Engine Power, Visit Your Dealer Message". Engine would start but stall when put in drive. I held up traffic for several minutes. After several minutes of restarting and stalling, I ran engine in park for 2000-3000 rpm for about a minute. The car... Read more

Incident date: Apr 10, 2026

axle is deteriorating and make a clicking, vibrating and loud noise when turning or driving

Incident date: Mar 15, 2026

The contact owns a 2023 GMC Sierra 1500. The contact stated while reversing, the rear-view camera displayed a black image, and a message advising that the rearview camera was unavailable, was displayed. The contact stated that upon depressing the brake pedal, the rear-view camera screen reset independently. The vehicle was taken to the dealer; however, the failure was not diagnosed. The contact st... Read more

Incident date: Mar 29, 2026

While driving my vehicle, I approached a four‑way stop and began crossing a four‑lane road. The road consisted of two lanes traveling in one direction, a median, and two lanes traveling in the opposite direction. As I proceeded through the intersection and passed the median on my left, the vehicle suddenly lurched and made a noise. The sensation was similar to abruptly hitting the brakes, but ... Read more

Incident date: Dec 31, 1969

After 5 times of phantom breaking at high speed I took the car to Betten Volvo. The did a system update to try to correct. The car has now 3 times in 2 weeks again triggered the break at highway speed. I have another appointment scheduled April 21, 2026. Having the brake applied for no reason at this speed is extremely jarring and dangerous.

Incident date: Apr 8, 2026

The contact owns a 2015 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact stated while making turns, the air bag warning light illuminated, and the vehicle made a beeping sound. The vehicle was taken to an independent mechanic, where it was diagnosed with the steering wheel clockspring failure. The contact was ... Read more

Incident date: Mar 29, 2026

The contact owns a 2024 Buick Encore GX. The contact stated that while reversing, the rear-view camera displayed a blurry image, and the rear-view camera later displayed a solid red image. The vehicle was taken to the dealer; however, the contact was informed that there were no issues with the rear-view camera image. The failure reoccurred, but the failure was not duplicated. The vehicle was not d... Read more

Incident date: Mar 29, 2026

My 2023 Mazda CX-5 (48,000 miles) is experiencing a loud mechanical whirring/grinding from the driver-side headlight assembly, a documented manufacturing defect involving foreign matter contamination of the internal LED cooling fan bearings (TSB 09-029/25). Despite the manufacturer acknowledging this factory-installed defect, Mazda has refused to proactively remedy the issue because the vehicle is... Read more

Incident date: Mar 29, 2026

The contact owns a 2022 Ford F-350 SD. The contact stated that while attempting to accelerate from a complete stop, the vehicle lost power. There was no warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline), 25V686000 (Back Over Prevention), 26V104000 (Electrical System, Exterior Lighting), and 26V... Read more

Incident date: Feb 21, 2025

Lane assist system acts on it's own and attempts to override my input. It can be very jarring especially at high speeds. I notice the issue mostly when I'm on the highway/freeway and attempting to lane change or take an exit ramp. The system trys to correct my steering and I have to briefly fight against it to maintain control.

Incident date: Apr 3, 2026

The contact owns a 2024 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000(Air Bags); however, the part to do the recall repair was not yet available. The dealer was not contacted. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced... Read more

Incident date: Feb 5, 2026

See attached document for complaint.

Incident date: Dec 30, 2025

Odometer Fraud. The contact purchased a 2011 Toyota Rav4. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 89,000. It was later discovered upon checking the Carfax report that the mileage was 230,000.

Incident date: Dec 30, 2025

2022 F350 SRW, King Ranch, Tremor Steering column began making clunking sound when hitting rough patches on highway. I then noticed that I was able to lift the steering wheel an inch or two up and also pull it towards me two to three inches and freely push it back in. I could wobble the steering wheel side to side as well. Felt very unsafe as I was on a 7 hour trip home. No warning lights or incid... Read more

Incident date: Dec 30, 2025

The current no. 226 EJECTION MITIGATION RECALL has me scared to drive the vehicle for it's intended use as a Family car transporting 7 people which are all children. The fix from the manufacturer/dealership is taking to long. We are lucky we have not been in an accident. I believed my Family was safe in this vehicle but now know we are not. What a waste of money I have borrowed for this car. Pay... Read more

Incident date: Jan 7, 2026

1. Component: Bus 15 - Right front outrigger. Yes it is available for inspection 2. Safety: Outrigger cracked creating insufficient support of the school bus body 3. We were told it was not covered under warranty and no recalls have been generated and therefore paid for the first repair through Wolfington Body Co. Inc. Their repair did not hold and it came apart and on 8/7/2024 it was repaired... Read more

Incident date: Apr 9, 2026

The rear parking collision warning abruptly stopped working. The engine smells like it’s burning. The recall 68c has no remedy currently. My neighborhood is at risk due to this outstanding issue.

Incident date: Apr 9, 2026

The rear parking collision warning abruptly stopped working. The engine smells like it’s burning. The recall 68c has no remedy currently. My neighborhood is at risk due to this outstanding issue.

Incident date: Apr 9, 2026

This issue involves critical safety systems, including the rearview camera, front camera, and Autopilot/driver assistance features. The vehicle was taken to Tesla for a recall related to the MCU system. Tesla marked the recall as completed, but no effective repair was performed. The rearview camera remains unavailable, the front camera system is not functioning properly, and driver assistance fe... Read more

Incident date: Apr 7, 2026

My car stalls, jerks, and shuts off when in drive. More specifically when I turn it on, shift it in reverse, reverse, shift into drive. I press on the gas and nothing. Car doesn't move. I put it back in park sometimes it'll shut off most of the time it'll jerks and jerk while I tap on the gas, then make a big stutter like power is low gas doesn't seem to be working with the pedal then it makes a ... Read more

Incident date: Feb 1, 2025

Electrical problems and fuel leak

Incident date: Feb 1, 2025

My vehicle's Maintenance Minder system—the sole official schedule for maintenance per the Owner's Manual (Pages 649-658)—was corrupted by an authorized Honda dealer. The Service Advisor stated that sometimes technicians reset all the Maintenance Minder codes rather than just the applicable ones. Honda Corporate admitted this is a possibility when I followed up after the service. They stated t... Read more

Incident date: Feb 1, 2025

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The high-pressure fuel pump and related fuel system sensor failed, resulting in a sudden loss of engine power. The failure was confirmed by diagnostic trouble codes retrieved by an independent mechanic. The vehicle is available for inspection upon request. 2. How was your safety or the safety of... Read more

Incident date: Jan 6, 2026

Check engine light on. code = P0303. Safety issue for overheating with potential engine fire. Local dealership service has diagnosed as coolant intrusion into cylinder #3 and coolant loss. vehicle has not been inspected by manufacturer, police, insurance representative or other. Vehicle was serviced on January 29th of 2020 for customer satisfaction program 19B37. Vehicle has failed at 88000 mile... Read more

Incident date: Jan 26, 2026

The front passenger door lock does not fully engage or disengage with the key fob or when putting the car in park. The lever must be maually controls by hand to unlock or lock the door.0

Incident date: Apr 8, 2026

I have been working with Subaru of America and Capital Subaru service in San Jose, CA for a 2013 Subaru Crosstrek XV 2.0 CVT automatic engine shortly after we bought it used for multiple faulty known engine problems with this specific make and model. Since we have owned the vehicle, we have not been able to drive it for more than 2 months short distance at a time due to engine, Valve body, major l... Read more

Incident date: Mar 9, 2026

Severe corrosion of the rear subframe crossmember on a 2014 Audi Q5 Premium Plus, purchased with 65,464 miles. Two independent inspections in South Carolina confirmed structural failure. Audi of Greenville, an authorized Audi dealership, marked the condition as VERY DANGEROUS on the service invoice and quoted $4,711.52 for subframe replacement. They were unable to perform a wheel alignment due to ... Read more

Incident date: Nov 1, 2024

Car all the sudden stall/ lock up tires at high way speeds due to sudden no warning engine failure causing a massive safety concern My car locked up during a normal drive up a slowly passing a semi when my car died no power steering no engine power transmission locking due engine failure Car was checked and maintenance at the dealer less then a week prior for a small misfire then was dismisse... Read more

Incident date: Apr 9, 2026

Incident date: Apr 8, 2026

Vehicle lost drive via the transmission when it disengaged unexpectedly. Known issue that Stellantis classifies under "Customer Satisfaction Notice" instead of a recall. There are many examples of recalls issued by other manufacturers related to loss of drive via the transmission, so why is this being treated as a notice of inconvenience versus a safety issue? Issue is being addressed via a Tec... Read more

Incident date: Dec 28, 2025

The contact owned a 2019 Kia Optima. The contact stated that while her daughter was driving at 60 MPH, she noticed there was smoke emerging from the engine. The driver pulled over safely. but was alerted by a good Samaritan who ran across four lanes of traffic to extinguish the fire with a fire extinguisher to no avail. The fire department was on the scene to eventually extinguish the fire. There ... Read more

Fire

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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