Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Apr 15, 2026

While driving at highway speed under normal operating conditions with the accelerator engaged and no braking input, the vehicle suddenly experienced a sustained 6-minute-12-second ADAS/EDR degradation cascade. This included OVERHEAT_PROTECT_FANONLY activation, repeated AEB_CAN_STATE_UNAVAILABLE toggling, FAULT 14.0 brake-signal mismatch, impossible negative brake pressures, and 27+ ABS/EBD/ESP fau... Read more

Crash 2 injured

Incident date: Apr 15, 2026

The engine defected at 82000 i had it for a year can u guys please make it right as a valuable customer

Incident date: Apr 15, 2026

My vehicle was purchased brand new and currently has only about 13,000 miles. Despite this, it is already being recommended for a full engine replacement. The dealership has diagnosed coolant seeping into cylinder 4, indicating a failing head gasket. I do not understand how this could be attributed to me, as the car is still very new and has never overheated. I first noticed the issue in April 202... Read more

Incident date: Apr 20, 2026

I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at... Read more

Incident date: Apr 20, 2026

I purchase the car in December 2025. Lights were working fine then. Recently I noticed an issue on the right taillights. 2 of the 3 lights were working fine, then later in the day 1 of 3 were working. Until finally none on the right side worked. When pressing the car brakes, using the turn signals to enable the taillights to indicate a right turn, unlocking/locking the vehicle, the taillights on t... Read more

Incident date: Apr 12, 2026

This is the second time I have taken it to the dealership. When sitting at a stop and the automatic stop and start happens, it acts like it does not want to crank back up. Last time the dealership said it was the battery; they replaced the battery, but that has not fixed the issue. if I am at a stoplight and it does not start back, that is not a good feeling my wife now does not want to drive t... Read more

Incident date: Apr 13, 2026

I own a 2024 Genesis G90 with two active NHTSA recalls: 25V474 and 25V833. On April 19, 2026, the vehicle suffered a total electrical failure: “Check brake system” warning Engine would not start Electronic door handles failed; occupants trapped inside for over 20 minutes Turn signals operate abnormally The dealer previously repaired only by reset (no recall fix). This is a life-threatening saf... Read more

Incident date: Apr 17, 2026

I purchased a new 2025 Honda Odyssey XLE in February 2025 and soon noticed a clunking noise coming from the front suspension whenever I hit bumps. I contacted the dealership, and they scheduled an appointment. After inspecting the vehicle, they told me they could not find anything wrong. However, when I left the dealership, the noise was still there. The issue has since gotten worse. The clunking... Read more

Incident date: Apr 18, 2026

The contact owns a 2016 Ford F-150. The contact stated that while driving at undisclosed speeds, the transmission unexpectedly downshifted to a lower gear. The contact stated that the vehicle was taken to the dealer for several recall repairs including the recall associated with NHTSA Campaign Number: 26V237000 (Power Train). The vehicle was repaired under the recall; however, the failure persiste... Read more

Incident date: Mar 31, 2026

This situation is occurring more and more often with this vehicle. The vehicle will be in drive, moving, and in the middle of a road or highway just shutdown completely. It happened 4 times 2 weeks ago. Brought to a auto mechanic and nothing could be discovered to be malfunctioning.

Incident date: Mar 25, 2026

While driving the Electric Power Steering Unit failed. would not steer. maneuvered vehicle to safe area; turned off vehicle; waiter about 5 minutes; vehicle started and steering reset to a usable steering. Drove home and parked. Next day started vehicle; steering would not work. This incident happened while driving. Hazardous to all around. In the past two months started vehicle and tried to... Read more

Incident date: Mar 25, 2026

My sunroof exploded while driving on the interstate.

Incident date: Mar 25, 2026

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera was inoperable. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted, and the contact was informed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of th... Read more

Incident date: Apr 20, 2026

The contact owns a 2024 Nissan Pathfinder. The contact stated that upon taking the vehicle to the dealer for a routine oil change, the contact was informed that the driver’s and passenger’s side rear brake pads and rotors were severely worn and needed to be replaced. The contact stated that due to the low mileage, the brake pads and rotor should not need to be replaced. The contact stated that... Read more

Incident date: Apr 20, 2026

Incident date: Apr 17, 2026

Beginning in October 2025, the Kwikee electric retractable side steps on my Winnebago Ekko began deploying spontaneously while the vehicle was being driven at highway speeds. The steps are designed to retract automatically upon the vehicle being placed in gear and to deploy only when the vehicle side access door is opened via magnetic reed switch. The failure mode observed is the inverse of intend... Read more

Incident date: Apr 17, 2026

Incident date: May 2, 2025

April 20, 2026 NHTSA Safety Complaint I am reporting an unresolved safety issue involving my 2019 Nissan LEAF subject to NHTSA Recall 24V-700. This recall identifies a battery defect that presents a fire risk and requires avoidance of Level 3 (CHAdeMO) charging. There is currently no remedy available and no repair timeline. This restriction significantly limits the usability of the vehicle, wh... Read more

Incident date: Apr 20, 2024

I own a 2010 Honda Accord. While driving at various speeds, the vehicle jerks, and fails to accelerate as intended while depressing the accelerator pedal on the hwy. The check engine warning light VSA is on. In 2022, I had Honda replace the engine, However, just after the warrenty expired, I started to experince the same issues. The vehicle has been sitting since 2023, and so I have it in the shop... Read more

Incident date: Apr 20, 2024

since i have owned this car they have replaced the knock sensor twice. there is a recall on the engine for crank bearing wear, my car now is burning through 5 quarts of oil every 2 weeks with no oil leak spots on the ground. i would like them to replace the engine as per the recall. the knock sensor should be an indication of the bearings going bad. i have been getting the run around from the deal... Read more

Incident date: Apr 20, 2024

The vehicle is registered to me; my mother was the driver at the time of the failure. At ~2,963 miles, the truck developed intermittent check engine and ABS warning lights. The dealer pulled DTC C058A (brake system control module) and P25A2. Per GM bulletin PIT6012A, the battery was replaced and a brake plunger motor sensor learn was performed. The same codes returned within weeks. The dealer then... Read more

Crash 1 injured

Incident date: Apr 18, 2026

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at various speeds and attempting to accelerate from a stop, the engine started choking. The vehicle lost automotive power, stalled, and shut off unexpectedly and stalled. The contact waited for a while, restarted the vehicle, and continued driving. The failure became persistent, and several attempts were needed to res... Read more

Incident date: Apr 18, 2026

Vehicle stalls when trying to accelerate. Stalled in the middle of intersection with on coming traffic numerous times

Incident date: Apr 15, 2026

We have had multiple incidents when the car is at a stop light with the idle stop not active, the vehicle engine will just die. The light turns green and the vehicle is not running, it will take multiple times pushing the start button for it to start back up. This has resulted in multiple almost rear end incidents due to other drivers assuming we would go when light turned green. More recently ... Read more

Incident date: Apr 15, 2026

The fuel door actuator failed. The gas door would not open due to the actuator being seized shut, preventing access to the fuel tank. This vehicle does not have a manual release mechanism, so there was no alternative way to open the fuel door. The dealership confirmed the actuator malfunction. My family’s safety was put at risk because we were unable to refuel the vehicle. The incident occurre... Read more

Incident date: Apr 1, 2026

About a month ago I received an Engine Coolant Low warning from the vehicle so the fluid was topped off. This past Friday, April 17th as I was driving home around midnight, I received an Engine Temperature is High, please pull over notice so I stopped the vehicle and had it towed home. Saturday evening, as the car was sitting in my driveway, the vehicle caught fire. The entire engine bay ignited a... Read more

Fire

Incident date: Feb 27, 2026

The contact owns a 2022 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. The contact was concerned about driving the vehicle due to the unrepaired recall. The dealer was contacted, and the contact was informed that parts were not yet available for the recall repair. The manufac... Read more

Incident date: Apr 20, 2025

The contact owns a 2018 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, a fuel odor was detected, and the vehicle failed to accelerate above 30 MPH. The check engine warning light was illuminated. Additionally, the rearview camera intermittently failed to display while reversing, and the vehicle made an abnormal clicking sound. Upon inspection, the contact discover... Read more

Incident date: Apr 4, 2026

This vehicle has had 2 incidents where the engine overheated. In both instances, the thermostat has been replaced under warranty. Due to this most recent overheating event, the repairs were over $1750 excluding the portion of repairs under warranty. There were no warnings before the engine overheated, and the vehicle was being driven on the freeway at appropriate speeds. This is not the first time... Read more

Incident date: Apr 4, 2026

Odometer Fraud. The contact purchased a 2004 Honda Accord. It was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of the purchase, the mileage was approximately 134,000. The contact stated that while attempting to resell the vehicle, the contact was informed by an individual interested in purchasing the vehicle that the mileage reporte... Read more

Incident date: Apr 4, 2026

Loss of propulsion due to engine failure after recall repair completed.

Incident date: Apr 20, 2026

Hello, my 2021 Ford F150 with 10 Speed Automatic Transmission is believe 10R80 is the issue. I've experienced some delayed shifting, erratic shifting. Also, some when coming to a stop. I've had the transmission serviced with a fluid drain and new filter. Current mileage approximate 53K. I did research to find the 10 Speed. Transmission to having issues with a Class Action Lawsuit.

Incident date: Apr 16, 2026

I am filing this complaint because my 2000 Volvo S60 is experiencing a safety failure regarding the Front, driver door latch/lock. The door fails to latch properly. While there is a known safety recall (e.g., recall R89978) for this exact issue on the 2000 Volvo S60, my VIN shows as 'not affected' on the NHTSA lookup tool. My vehicle is exhibiting the exact safety defect that the recall is intende... Read more

Incident date: Apr 16, 2026

The known timing chain issue GM done a warranty for to fix it but won’t fix it now. My car is running sluggish because of it and had numerous times that it wouldn’t go up to the speed limit almost caused accidents because of it and I’m afraid to even drive it anymore knowing that it’s a time bomb waiting to happen that could blow up on the highway that can cause accidents.

Incident date: Jan 11, 2023

Sunroof exploded during drive on highway. No contact was made by any small or large objects

Incident date: Aug 31, 2022

2018 VW Tiguan. The fuel injector harness failed. There is a NHTSA letter stating 2018-2019 Tiguans had this issue and there’s an extended warranty up to 120,000 miles. My Tiguan is at 91,000 miles, but VW is saying the warranty isn’t assigned to my VIN. So there’s a warranty for this exact issue and year, but my vehicle isn’t covered. This warranty obviously needs to be extended by build ... Read more

Incident date: Nov 23, 2022

Incident date: Aug 25, 2021

Electronic Power Steering (EPS) failure resulting in loss of control of vehicle.

Incident date: Oct 19, 2022

This vin is most likely affected by the aftermarket DTN inflator wheel airbag. Please let the final owner know of this. This vehicle was sold to Auto Boutique LLC from Jacksonville Florida on November 23, 2022.

Incident date: Apr 17, 2026

I was involved in a collision. The front driver's side hit another car, causing a lot of damage. The surprise was the fire. There is no reason for it to have caught for the way it did. The door was jammed, so resorted to unhooking the soft top, while I caught fire. I opened the top and jumped off the top, crawling away with burns and cuts before the entire engine exploded. I could have still been ... Read more

Crash Fire 1 injured

Incident date: Apr 13, 2026

The contact owns a 2011 Kia Optima. The contact stated that the vehicle caught fire while driving at 60 MPH on the expressway. No warning lights illuminated. The contact had some wires replaced prior to the failure. There were no reported injuries, air bag deployment or crash. The driver was able to pull over safely. The fire department was able to extinguish the fire. A police report was filed... Read more

Fire

Incident date: Apr 13, 2026

The contact owns a 2010 Kia Forte with a five-speed transmission. The contact received notifications for NHTSA Campaign Number: 18V363000(Air Bags) and NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulics), as well as other manufacturer recalls. The contact made an appointment at a dealer and had the vehicle serviced for the recalls. The contact had to make a second appointment as not all p... Read more

1 injured

Incident date: Mar 20, 2026

Reduced steering effort error message. No accident or injuries. Seems to be a known issue on BMWs. Likely covered under warranty but I feel should be reported

Incident date: Apr 17, 2026

Vehicle at dealership a third time for same issue relating to U1412 code associated with ABS system. First time it was towed on 1/19/2026 and second time I took it to the dealership before it required towing on 3/26/2026. This time the truck required towing again after not being able to go into gear or being able to turn it off. Multiple warning lights on the dash. Still waiting for diagnosis but ... Read more

Incident date: Apr 17, 2026

Second incident relating to U1412 code where ABS related warning lights coming on. On 1/19/26 it had the same issue but was towed due to undriveable and would turn off. This time I drove straight to Dodge dealership where they got the codes, unlike last time due to batteries dead. Ram performed two flash updates and felt issue was fixed. Car is currently at dealership for third incident of same na... Read more

Incident date: Mar 5, 2026

Both front CV axles on my 2023 Ford Maverick Hybrid are failing at approximately 60,000 miles. The vehicle experiences violent shaking and vibration during acceleration, most noticeably at speeds above 30 mph and on inclines. The shaking is severe enough to affect steering control and reduce driver confidence, particularly during highway merging and uphill acceleration. The problem was diagnosed ... Read more

Incident date: Mar 5, 2026

The harness on my Nuna REVV convertible car seat does not remain locked under load. Performing the push-back / pull-harness test that Nuna prescribes in their RAVA recall notice (NHTSA Recall 24C002) — pushing the seat back with one hand and pulling the harness straps firmly with the other — the harness lengthens instead of staying locked. This is the same failure mode Nuna has acknowledged as... Read more

Incident date: Aug 8, 2025

On my 2011 Ford Fusion the power steering has failed and it seems to be covered by 15V340000 (15S18), specially supplement 3 but the dealership doesn't wish to acknowledge the warranty replacement. Currently the vehicle cannot be driven safely. I have had several mechanics look at the vehicle including a Ford authorized dealership. The suggested fix is as explained in the 15V340000 (15S18) and 1... Read more

Incident date: Dec 31, 1969

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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