Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Mar 7, 2026

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal became inoperable and traveled to the floorboard while depressed. The contact stated that excessive force was needed while depressing the brake pedal to stop the vehicle to avoid a crash with another vehicle. The contact stated that after the failure had occurred, the braking system wa... Read more

Incident date: Mar 7, 2026

Moon Roof Exploded from Inside to out side in center.

Incident date: Dec 22, 2025

car inverter failure, 2013 civic hybrid inverter recall for said year but refuse to include in recall lemon

Incident date: Apr 17, 2026

The contact owns a 2022 Chevrolet Tahoe. The contact stated that while driving at various speeds, the check engine warning light was flashing, and the vehicle was shuddering. The vehicle was taken to the dealer several times, and it was diagnosed with a misfire in cylinder #5. The dealer informed the contact that the engine was taken apart during the diagnostic process, and the vehicle was repaire... Read more

Incident date: Apr 17, 2026

*The end of March, my car suddenly started making an awful grinding noise, jerking, slowing down even with foot on excellerator. Towed to nearest Lia in Leesburg. Couldn't find anything wrong. Happened two more times didn't take in. Next time it happened in April towed in. *My engine was replaced in April of 2025. *Was fine until 12/10/25. Same grinding, etc. Was worse than before. Found out my 5... Read more

Incident date: Apr 17, 2026

My RDU (rear diffrencial unit) went out at 122k miles directly after replacing the fluid at the shop. This repair was extreamly exprensive totalling out at 5k. With still owing 11k on my loan. I feel this is a ford defect that needs to be remediated.

Incident date: Apr 10, 2026

Sometimes when I am backing up, the breaks will slam on. Back in 2025 first I noticed, but thought it was human error, just wasn’t sure. After it happened more than a couple of times in 2026, I realized it wasn’t me and must the safety warning system? I googled after it happened this month and (phantom breaking) popped up for the Chevy equinox. I Have an appt. With Chevrolet to check it out ... Read more

Incident date: Apr 16, 2026

Issues with the sunroof frame. I've notice popping from the car roof Acura is aware of this issue they've put out a bulletin but only covering cars that have less than 50k miles and are under 4 years old. After researching I see a lot of people are having similar issues where the screws come lose and the sunroof frame breaks causing some sunroof to shatter.

Incident date: Mar 2, 2026

Less than 5000 miles - seat popping and cracking noise. If you look it up online, a lot of the 4th Gen Tacomas are doing this but when you take it to a dealership they say that is normal. It feels like the seat will break and moves around alot but Toyota will not acknowledge the issue at the dealership and has no fix. Seems unsafe.

Incident date: Mar 2, 2026

Traveling on an interstate at 75 mph (posted speed limit) and a warning popped up telling us to pull over bc the engine will shut off. We lost acceleration and could not continue with the flow of traffic. Had to cross through multiple lanes of traffic without the ability to accelerate. This has happened several times in this vehicle. I feel unsafe driving.

Incident date: Mar 2, 2026

The connecting road bearing broke apart. Caused the engine to shut off while driving. No, the problem has not been confirmed but all the symptoms and issues point to it. They found metal shavings in the oil and oil filter. The EPC light came on prior to it occurring.

Incident date: Apr 22, 2026

First engine has not failed yet, it will happen. It presents a safety defect potential stalling , engine failure, or worse. ... It is same engine as non-hybrids . build date December 2023. Cuurent milage 23k . Toyota excluded hybrids with no proof safely exit hwy under electric power. i avoid passing lane for this very reason. Hybrid cannot gain speed to get over to side of the road. with drast... Read more

Incident date: Feb 18, 2026

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Mar 29, 2026

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at slower speeds, the vehicle suddenly experienced a loss of automotive power. No warning light was illuminated. The vehicle was taken to a local dealer, where an ... Read more

Incident date: Apr 21, 2026

I was on the Highway and had the vehicle on cruise control, the super cruise was not available the entire trip. Suddenly a warning came on saying that supper cruise was not available please take the wheel, the truck started slowing down drastically while I’m doing 70mph which is the speed limit. I put my foot on the brake to disengage the cruise control but that did not work. I had to push the c... Read more

Incident date: Mar 18, 2026

The contact owns a 2020 Cadillac CT5. The contact stated that while the vehicle was parked, the front passenger's side and the front driver's side door latches failed to unlock from the outside. In addition, the front passenger's side door latch failed to unlatch from the inside. The vehicle was taken to the dealer where it was diagnosed with a failed front driver's side door handle, a failed pass... Read more

Incident date: Apr 11, 2026

My wife was driving down the highway and out of no where there was a loud taping sound, the vehicle started running real bad (skipping), the vehicle lost power and she lost control of the steering. As a result, she ran off the road into a ditch. this is a known concern with the 6.2 liter engines and all signs are pointing to lifter failure. She could have ben seriously injured and GM is responsibl... Read more

Crash

Incident date: Apr 11, 2026

Crash

Incident date: Apr 21, 2026

The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving 72 MPH and towing a trailer, the vehicle stalled while on the off-ramp. The vehicle failed to restart with an abnormal clicking sound coming from the vehicle. The contact stated that the RPM was elevated. The contact was unsure if the sound was coming from the vehicle or another vehicle nearby. The message “E... Read more

Incident date: Sep 26, 2025

Frame is rotting away. The tacomas, tundras, sequoia were recalled for this issue. The tacomas frame is very close in design to the 4runner. The main difference is the 4runner uses coil springs whereas the tacoma used leaf springs. Toyota stated that because the 4runner was made in Japan unlike the others that were made in the USA, that the 4runners were not part of the recall.most of the 4runners... Read more

Incident date: Apr 4, 2026

A fuel system-related safety recall (SC356) remains incomplete on the vehicle. The vehicle was taken to an authorized Kia dealership in Jersey City, NJ, where I was informed that the recall repair had been completed. I paid for towing to the dealership for this repair. However, after picking up the vehicle, it immediately began exhibiting worsening symptoms, including engine shaking, rough operat... Read more

Incident date: Apr 4, 2026

Vehicle: 2022 Volkswagen Taos Mileage at Incident: 61,170 On April 21, 2026, while driving shortly after leaving my home, the EPC (Electronic Power Control) warning light suddenly illuminated and the engine warning light began flashing rapidly. The vehicle immediately began jerking, hesitating, and losing power. It started slowing down unexpectedly while in motion. This created a serious safety ... Read more

Incident date: Dec 16, 2023

After owning this truck a little over a year I’ve had to replace the transmission and now it’s in the because the motor sounds like a bag of marbles was put in it and the warranty company is a joke they only want to replace just the cam and lifters but yet the dealership hasn’t be authorized to go to the bottom of the motor to check it out this truck has been nothing but a lemon!!!!!

Incident date: Dec 16, 2023

The steering feels notchy or sticky around center when making small adjustments near the center of the wheel, even with LKAS off

Incident date: Dec 16, 2023

Whole dash goes black while driving. Also fuel system is not up to par. Rear brakes fail after 6months on my third time changing them since I purchase the car.

Incident date: Apr 20, 2026

Vehicle has experienced repeated electrical and safety system failures since purchase in 2023. Affected systems include forward collision warning, blind spot monitoring, parking sensors, cameras, and infotainment. Failures include complete loss of camera functionality (rear and front), infotainment system shutdowns or resets while driving, loss of audio, and volume malfunctioning (including sudde... Read more

Incident date: Apr 17, 2026

Since moving here to Nevada in 2023, I’ve had several oil changes. After about 1200 I have to add mother oil to the car. I’ve gone back three times to 5 min oil change to get free refills since they offer free top offs after your initial oil change. I than took a deep dive on the internet and discovered that the Volvo XC90, 2016 had issues with oil consumption, but never informed me of this i... Read more

Incident date: Apr 17, 2026

Odometer Fraud. The contact purchased a 2018 Ford F-150. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 97,839. At the time of registration, it was discovered that the mileage was 150,176.

Incident date: Apr 9, 2026

Our Subaru backup camera screen is suffering from a factory defect delamination issue which has caused the screen to become hazy and difficult to see. In daylight, the screen is often completely obscured by the defect. Subaru issued a warranty extension from 2020 to 2023 due to class action litigation regarding this issue, but we were never made aware of the extension. Subaru has refused to repair... Read more

Incident date: Apr 21, 2026

My ABS Lights the triangle with the ! In the middle goes in and off the down hill control light and the sweet control light all go on when the ABS light goes on my oil was completely dry had to add two quarts while the engine was ticking when started and when accelerating it was making a clicking noise I still had 3000 miles before needed an oil change but like I said it was bone dry and then the ... Read more

Incident date: Mar 29, 2026

The contact owns a 2016 Ford F-150. The contact stated that while driving 60-65 MPH, there was a large image exclamation point inside a triangle displayed. The vehicle unexpectedly downshifted from sixth to second gear, and the rear wheels locked up, causing the vehicle to come to a stop. The vehicle made an abnormal, exploding sound. The contact resumed driving, but the vehicle made an abnormal g... Read more

Incident date: Apr 19, 2026

The contact owns a 2025 Toyota Sienna Hybrid. The contact stated that while driving downhill, the brake pedal was depressed, and the vehicle lurched forward. The failure reoccurred during the transition between braking and charging the braking system. No warning lights were illuminated. The vehicle was taken to the local dealer, but the dealer was unable to duplicate the failure. The vehicle was n... Read more

Incident date: Apr 10, 2026

03/27/2026 Driver headrest popped open while I was sitting in the driver's seat in my driveway for no reason. Other than a very load bang and a headache from being struck in the head, nothing else was damaged.

Incident date: Mar 2, 2026

I am filing a safety complaint regarding a catastrophic timing chain failure on my 2014 BMW X3 xDrive28i equipped with the N20 engine. While driving, the timing chain and oil pump drive chain failed without warning. This is a well-documented defect on BMW N20/N26 engines that has been the subject of extended warranties and numerous consumer complaints. This failure can cause sudden engine seizur... Read more

Incident date: Mar 2, 2026

Incident date: Feb 27, 2026

The recall 25V-785 software update fix was attempted multiple times by the dealer and it continued to fail. It did not work

Incident date: Apr 12, 2026

I own a 2011 Hyundai Tucson (VIN: [XXX] ). The vehicle had an engine replacement performed by Hyundai service. Immediately after picking up the car, I noticed a loud abnormal noise coming from underneath the vehicle. I reported the issue right away, but was told nothing was heard and it was dismissed. The noise has continued and worsened over time. I am concerned there may be damage or improper ... Read more

Incident date: Mar 22, 2026

I was sold a defective 2024 Jeep Grand Cherokee 4xe. Both the batter and engine can catch fire while parked and is not recommended to be parked near other cars or any structures. The dealership told me that the recalls were not on my vehicle at the time of purchase per Stellantis (November 7, 2025) which in fact they were. They said my car was not protected under Lemon Law which it is. And a numbe... Read more

Incident date: Mar 22, 2026

Incident date: Apr 17, 2026

Engine backfiring

Incident date: Jan 10, 2022

Safety Issue: Infotainment display screen produces scrambled pixels during Apple CarPlay navigation while driving. Description: When Apple CarPlay is connected and navigation is in use, the vehicle's infotainment display screen suddenly produces scrambled pixels, rendering the map and display unreadable. This malfunction occurs without warning while the vehicle is in motion, creating a dangerous ... Read more

Incident date: Mar 13, 2026

Intermittent total electrical communication failure ('No Bus' error) triggered by warm weather. While driving at any speed, the instrument cluster gauges drop to zero and the vehicle loses all control of turn signals, hazards, cruise control, and windshield wipers. This has created several near-miss situations in traffic and rain. The failure also prevents the vehicle from starting. Despite multip... Read more

Incident date: Mar 20, 2026

The contact owns a 2024 Honda CR-V. The contact stated that while attempting to make a left or right turn, there was a dragging sound coming from the front end of the vehicle. There was no warning light illuminated. The vehicle was repaired under NHTSA Campaign Number: 24V744000 (STEERING); but the repair failed to fix the vehicle. The contact stated that the failure had occurred after the recall ... Read more

Incident date: Mar 20, 2026

The contact owns a 2019 Hino 338. The contact stated that while his driver was driving 45 MPH, the vehicle went into LIMP Mode and failed to exceed 5 MPH while driving with the check engine warning light illuminated. The vehicle was pulled over to the side of the road and turned off. The vehicle was restarted, but the failure persisted, and the vehicle was turned. The vehicle was towed to the deal... Read more

Incident date: Mar 12, 2026

I have a 2018 Ford F150 and the 10R80 transmission has failed on my truck. It started with hard shifts and missed gears. The Ford dealership in Tracy, CA quoted me $13k to replace the transmission because of known issues with this transmission. There are multiple tech service bulletins but they are making Ford owners pay for these costly mistakes from the manufacturer. I was at a 3 way interse... Read more

Incident date: Mar 11, 2026

wiring harness on PCV Valve causes check engine light to come on as soon as it rains or gets wet. Dealer has tried multiple times to fix issue to no avail. The parts are on national back order and they can not get them. Dealer has told me that this is a know issue with this model year equinox.

Incident date: Jan 5, 2026

My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Pol... Read more

Incident date: Apr 17, 2026

Driving to work in normal speeds and conditions. The emergency braking enabled and slammed on the brakes to my car - despite there being no threat or need. The brake was with such force that I jerked forward. This is the third time this has happened with this car in the past week. Car is available for inspection if needed. The car has not yet been inspected by Honda for this situation.

Incident date: Apr 17, 2026

Consumer Complaint Summary Nature of Dispute: Refusal to reimburse for safety-related recall repair (Recall 25S87). Summary: On April 6, 2026, my 2017 Ford Edge (VIN: [XXX] ) became undrivable due to a failure of the rear brake jounce hoses. This specific defect is the subject of Ford Safety Recall 25S87. Because the vehicle was a safety hazard, I paid $1,854.43 for an immediate repair at an auth... Read more

Incident date: Apr 17, 2026

*CRITICAL FAILURE: The Hydraulic Control Unit (HCU) within the ABS has suffered a total malfunction. Due to the immediate risk of brake system failure and loss of operator control, the vehicle is grounded and remains available for technical inspection. *OPERATIONAL IMPACT-The compromised ABS Hydraulic Control Unit (HCU) significantly degrades the vehicle's emergency braking capabilities. Under rap... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog