Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: May 6, 2026

Heard a pop sound, drove three-mile back to house, with car throttled speed to 20 MPH on 35 MPH roads. Leased 2025 Ioniq 5 at 4553 mi. Once back, completely died, vehicle wouldn't lock, start or move. We had vehicle towed to Dealer (20 miles away). No warning lights, no notices. The vehicle needs a new ICCU, the associated fuse and a new 12-volt battery. This is a known recall for the Ioniq 5 20... Read more

Incident date: May 11, 2026

I Purchased a 2022 Nissan Altima from Drive Time with 90,000 miles on it. I would have had this car for 2 years this month in May. The Car Currently has about 122,587 Miles on it and has Transmission CVT Failure. I notice pulling, not being able to Accelerate while car was in motion, and while car was stop at green light waiting to procced. while hitting the gas the car would go into limp mode ... Read more

Incident date: Apr 15, 2026

The rear door (lift gate) hinges are failing and tearing away from the vehicle body, causing misalignment of the rear door, operational failure of the automated lift gate, and water leaking into the interior. This has occurred under normal use conditions. It appears that the hinge design is insufficient to handle the load and forces of normal operation of the door. The failure has been documented ... Read more

Incident date: May 7, 2026

The contact owns a 2025 Volkswagen Tiguan. The contact received a recall notification, NHTSA Campaign Number: 25V854000 (Air Bags). The dealer was contacted, however the contact was informed that the parts were unavailable. In addition, the contact contacted multiple dealers and was informed that the parts were unavailable. The contact stated that the unrepaired recall was a serious safety hazard.... Read more

Incident date: Aug 1, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out the driveway at 5 MPH, the vehicle lost motive power. No warning lights were illuminated. The contact indicated that the failure was related to NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to an independent mechanic who determined the failure was due to the rear differential. The local deale... Read more

Incident date: May 13, 2026

The contact owns a 2019 GMC Yukon XL. The contact stated that on several occasions while stopped and attempting to accelerate, the vehicle reversed inadvertently and then jerked forward to accelerate. The contact added that the battery was drained but the failure was not the most important to report at this time. The vehicle was taken to a dealer where it was diagnosed that the starter needed to b... Read more

Incident date: May 12, 2026

The contact owns a 2020 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention) and NHTSA Campaign Number 26V117000(Visibility); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and an appointment was made... Read more

Incident date: Apr 30, 2026

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V-514000 (Steering); however, the part for the repairs was unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the remedy to be available. The contact stated that their husband informed them, and a certified mechanic inspected the vehicle after rec... Read more

Incident date: Apr 11, 2025

Vehicle: 2024 Honda Prologue Touring AWD The vehicle has an ongoing clicking/noise issue coming from the driver-side front CV joint/axle area, especially during turns, acceleration, and low-speed maneuvering. The clicking noise appears to be progressively worsening and raises concerns about premature CV joint failure and potential drivetrain safety issues. The issue has persisted despite service ... Read more

Incident date: Apr 11, 2025

Incident date: Mar 1, 2026

The Auto High-Beam system activates the high beams inappropriately during operation. The system triggers the high beams directly into the eyes of oncoming traffic and activates during early dusk conditions. The sudden, intense illumination blinds oncoming drivers. This creates an immediate glare hazard and significantly increases the risk of a head-on collision. I reported this specific failure t... Read more

Incident date: Mar 1, 2026

The contact owns a 2025 Honda Civic. The contact stated that while driving and turning the steering wheel does not come back to center when turned and the driver experienced resistance, sticking and binding while turning. The vehicle was taken to the local dealer who diagnosed that the steering wheel gear box needed to replaced. The manufacturer was not yet notified of the failure. The failure mi... Read more

Incident date: Apr 22, 2026

While my vehicle was operating in Full Self-Driving (FSD) mode, it encountered an accident upon attempting to park in my garage. The collision resulted in substantial damage to the driver’s side rear end and the garage wall. Notably, there was no manual intervention during the entire journey from my son’s school and the parking attempt. The FSD system failed to detect the proximity of the gara... Read more

Crash

Incident date: Jun 15, 2025

Drive Seat Seatbelt unbuckles when driving. This has happened in the past lets say like every few months. In the month of April it happened twice in 1 week and the following week 5/2/26 1 time. This is a huge safety risk. Last time our vehicle went in for an oil change- dealership said there is no fix for this at this time. I filed a complaint with Hyundai XXX 5/3/26 after happened the day befor... Read more

Incident date: May 13, 2026

I have had to replace my radiator twice in under 2 years because the open spaces in the grill are too large and rocks are able to go through them and puncture the radiator.

Incident date: Dec 1, 2025

COMPONENTS: Forward Collision Avoidance, Lane Keeping Support, Electronic Power Steering. INCIDENT: On 05/12/2026, upon vehicle startup, a total failure of the driver-assist safety suite occurred. Dashboard indicators displayed malfunctions for: Adaptive Cruise Control (ACC), Forward Collision Warning (FCW), Lane Keeping Assistance (LKAS), and a "Steering Wheel Malfunction" warning. The vehicle w... Read more

Incident date: Dec 1, 2025

Incident date: May 2, 2026

I have 37,000 miles and have taken it to a Chevrolet dealer for all suggested routine maintenance. It started shuddering so I took in to dealer. They said known issue and may need a new torque converter which would cost approximately $8500. They suggested I try changing the transmission fluid even though suggested at 45,000 miles. They said to drive 200 miles and see if it goes away. I haven't ... Read more

Incident date: May 9, 2026

* This complaint concerns a catastrophic failure of the transmission in my vehicle. This defect was first reported to a Ford dealer while still within the 5-year/60,000-mile powertrain warranty (Jan 3, 2023, at 58,679 miles; Invoice #XXX). * The condition worsened. Between July 2024 - Jan. 2026, I received 7 digital "Service Engine Soon" warnings via the Ford App. My dealer advised that the vehicl... Read more

Incident date: May 9, 2026

On or about 12/14/25 at approximately 2,000 miles my engine began smoking to the point that it was pushing in to the interior of the cabin and created a cloud like atmosphere that smelled of burning oil. There were no warning messages in the vehicle or in the mobile diagnostic application associated with the vehicle. Once parked, I popped the engine and observed visible smoke from the engine and a... Read more

Incident date: May 9, 2026

Seat belt sensors do not work correctly for back seat passenger. Seat doesn’t register people sitting in it or when seat belt is buckled sometimes. Issue was reported to dealer and taken for repairs u see warranty, but never completed. Causes issues when carrying passengers because i can’t tell if people are buckled. Sometimes driving down road it alerts randomly that seat belt was unbuckled ... Read more

Incident date: Apr 25, 2026

1) The cylinder head gasket was “blown” and leaking coolant into cylinder 2. 2) As I was merging into traffic, my vehicle suddenly lost power and entered limp mode and the check engine light began flashing. 3) Yes, serviced at the dealer and confirmed 4) Inspected by dealer 5) No

Incident date: Jan 15, 2025

My 8 year old child became locked in the seatbelt, the seatbelt would not unbuckle nor release tension, it kept getting tighter and tighter and he tried to get out when it then tightened around his diaphragm and chest making it very hard to take a breath. I had to pull over and ask a store for tools to try and release it but it kept getting tighter and he was panicking. I had three other children ... Read more

1 injured

Incident date: May 8, 2026

Odometer Fraud. The contact purchased a 2014 Dodge Durango. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. It was discovered that there was a mileage discrepancy per a Carfax report. The contact stated that due to the mileage discrepancy, the buying price was significantly lower. At the time of purchase per the title, the vehicle mileage was 37,783., Howeve... Read more

Incident date: May 8, 2026

My 2017 Jeep Grand Cherokee just completely lost power again and almost got hit by the car following me. Almost got hit again coasting to the side of the road! This has happened before and the repair shop tried updating software which did not fix it. Why was the 2017 not included in your recall of the Power Transfer Case? Repair shop diagnosed problem the last time it happened as the PTC! I am an... Read more

Incident date: May 8, 2026

Incident date: May 11, 2026

Was driving and stopped at a stoplight. When I went to drive it started sputtering and if I wouldn’t have driven into a gas station, it would’ve given out in the middle of the road. It wouldn’t let me switch to drive or reverse , only neutral or park. It threw a code P0301, cylinder 1 misfire. Had to get it towed. Now I have to get my spark plugs and fuel injectors replaced.

Incident date: May 11, 2026

The Side sliding door does not come with a standard child safety lock. My Child got out of their seat (figured out how to unbuckle themselves) and was able to unlock and open the door while the vehicle was in motion. Luckily no one was hurt. However we do not have a way to prevent our [XXX] old from repeating the action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5... Read more

Incident date: Apr 27, 2026

The contact owns a 2026 Ram 2500. The contact stated that on three occasions while driving, the vehicle lost power and stalled. The vehicle was towed to her residence. The vehicle was towed to the local dealer but was not diagnosed or repaired. A computer update was previously completed, but the failure recurred. The dealer later informed her the failure was due to the battery. The manufacturer wa... Read more

Incident date: May 11, 2026

While cruising at 36mph, we decided to initiate the cruise control. Upon reaching a slow-down traffic ahead, the brakes were applied to slow the vehicle, however the cruise control did not disengage and the brakes did not stop the vehicle. The brakes were pressed three times and still the car could not stop. We were in a two-lane road with an opposite direction lane on the other side of the grassy... Read more

Incident date: May 11, 2026

Vehicle won't move. Emergency break malfunction notification came on. Unable to get to dealership without a tow. Diagnostic completed.. Quick service provided $701.66. Two A21 Cylinder Assy, RR DI @$402.90. Two A11 Actuator assy, parking @ $2168.34 also customer paid shop charge for repair order @ $99.00. Plus tax Total $3585.52 This car is a 2022 toyota corolla hybrid. Mileage at 78,000. This... Read more

Incident date: May 11, 2026

Vehicle primarily failed while parked at owner residence [XXX] and remained inoperable for approximately three weeks prior to tow to Cadillac dealership. The ignition key became trapped and could not be removed. A manual override release beneath the driver-side steering column was required to free the key — confirming the lock was held electronically, not mechanically jammed. Fault confirmed by... Read more

Incident date: Apr 1, 2025

The contact owns a 2018 ALFA ROMEO Stelvio. The contact stated that while driving at an undisclosed speed, the vehicle randomly shuts off and comes to a complete stop before restarting on its own. Additionally, the vehicle tends to stall randomly after fueling, and the contact noted flickering within the electronic system The contact received notification of NHTSA Campaign Number: (25V586000 (FUEL... Read more

Incident date: Apr 1, 2025

My 2020 Toyota Highlander hybrid sometimes has a brake slipping or surging sensation when I apply my brakes while stopping. It happens periodically and not every time. I have not taken it to a Toyota service station for this specific reason but I mentioned it while in for a recent oil change. They checked for a recall but didn't find any. I have somewhat gotten accustomed to the issue and have bee... Read more

Incident date: May 12, 2026

The contact owns a 2017 Honda Pilot. The contact stated while the vehicle was at a red light, the vehicle stalled; the contact restarted the vehicle for the vehicle to return to normal operation. No warning lights were illuminated. The vehicle was taken to an independent mechanic to get a diagnosis however, the failure cause was unidentifiable. The contact did research and was made aware of an unk... Read more

Incident date: Mar 1, 2026

The contact owns a 2004 Chrysler 300. The contact stated that while driving 35 MPH the vehicle T-Bone crashed into a second vehicle. During crash the frontend of the vehicle was severely damaged but the air bags did not deploy. The driver sustained neck, back, shoulder and left arm and left leg injures and was transported to the local hospital. The vehicle was towed to the local impoundment lot. ... Read more

Crash 1 injured

Incident date: May 2, 2026

WE PURCHASED THE MOTOR HOME FROM CAMPING WORLD IN JUNE OF 2025. IT WAS TRANSPORTED TO TEXAS AND WE FLEW TO PICK IT UP. WHEN WE WENT TO VIEW THE MOTOR HOME THERE WAS TAPE ON TWO OF THE WINDOWS, AND WHEN I QUESTIONED WHY, THEY STATED THAT THE BRACKET BROKE AND THEY WOULD FIX IT. WHEN WE PICKED IT UP TO DRIVE HOME THE WINDOWS NO LONGER HAD TAPE ON IT AND WE ASSUMED THAT THEY HAD REPLACED THE BRAC... Read more

Incident date: May 10, 2026

Incident date: May 11, 2026

We experience a sticking between 11 and 1 when driving at slow (parking lot) speeds and at highway speeds. It makes it more difficult to drive on the high around long turns, because if it's a gentle turn, holding the right angle of turn is difficult if it's sticking around that area. This can lead to unintentional swerving. This is an ongoing issue.

Incident date: Mar 23, 2026

In multiple incidents, the tailgate has begun to close while I am loading or unloading items from the trunk, hitting me in the head. My natural reaction is to lift up, causing injury to my neck. The dealer unsuccessfully "fixed" the problem. Additionally, and unrelated to the closing problem, on multiple occasions, upon pushing the close button on the tailgate when it was in an open position, t... Read more

1 injured

Incident date: May 5, 2026

Tesla was on Full Self Driving following a curve in the road were traffic lights. Lights were red Car should have stopped but did not. Ran red light with no attempt to stop or slow down.

Incident date: Jan 1, 2022

Engine was replaced in 2023. In March 2026 there was a fuel line leak to include fuel misting near heat components. The vehicle was in a fender bender but Hyundai determined this did not cause the leak which eludes to this being a faulty installation of the engine replacement associated with the recall. I’ve reviewed my 2023 engine replacement invoice. I see the Service Kits were used to transf... Read more

Crash

Incident date: Apr 20, 2026

Two issues here. First is that the car will give a danger warning when nothing is there. Sometimes goes as far as slamming on my breaks. Both in drive and reverse. Second is the lane keep assist. It’s like it is working backwards. I turned this all off because it would jerk me out of the lane and into the other lane or off to the sides of the road.

Incident date: Mar 11, 2026

UA80F Transmission failure at 100k miles for the 2018 Toyota highlander SE. No warning lights, engine noise (high pitched whine while driving). Took to the dealer and was told the transmission needed to be replaced.

Incident date: Apr 1, 2026

My tires were wearing on the inner sides, replaced tires and had a 4 wheel alignment. Rear wheel alignment could not be corrected due to severe rusted and corrosion. Mechanic said the rear sub frame needs replacing. They advised that I do not drive the vehicle because it is not safe. I have the wheel alignment printout. I only have 48,000 miles on vehicle and keep up with maintenance. The Mercedes... Read more

Incident date: Mar 25, 2026

Faulty forward facing camera affixed internally on windshield. Adaptive Cruise Control will not function. Lane Keeping Assist will not function. Collision Mitigation Braking may be unavailable. Vehicle detects oncoming traffic in opposing lane as a potential collision, causing braking system to engage and causing a risk of a collision or being struck from the rear despite no vehicle ahead except... Read more

Incident date: May 10, 2026

I was driving and noticed a very strong smell of an electrical fire. The truck popped up a High Voltage Battery warning and several warning lights came on. We stopped, restarted the truck and the lights came on again, the smell returned as soon as we started driving. We drove the truck to Cable Dahmer GMC in Kansas City, MO. Service advisor Kracinda asked us to exit the vehicle as quickly as po... Read more

Fire

Incident date: May 10, 2026

I have received this warning a few different times “Steering Assist is Reduced". Which causes my vehicle to not blow cold air when AC is on. Fans are louder than normal. And when I turn off my vehicle fans continue to run for roughly around 8 minutes.

Incident date: May 10, 2026

Transmission keeps going into neutral when you put into drive or reverse

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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